Excellent experience I would only fly with Emirates
I booked Emirate flight but I couldn’t find Emirate flight in Dhaka.It was a lot of confusion before I found out that my flight was fly Dubai. I was about to miss my flight; bad experience, sorry. From Dubai to JFK , it was fantastic.
I would love to travel with Emirates in future
Great service, food was amazing
One thing I noticed was that food options wise most people opted for vegetarian option and that caused some shortage of veg meal. In my opinion if there is bitter paneer as the veg option then there should be butter chkn as the non veg option. Not a completely different cuisine. AlsoThe staff was more courteous on the way to dubai from chicago than from Chicago to Dubai.
Nevýhody: "I love Emirates"
Výhody: "Amazing crew.comfortable seats"
Nevýhody: "why did they take my blanket and headphones 1 hour before we land?"
Výhody: "So so"
Nevýhody: "Food is junk."
Výhody: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Nevýhody: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Improve cabin comfortable"
Výhody: "The crew were nice and boarding was smooth"
Nevýhody: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Výhody: "Very friendly crew, and great entertainment options."
Nevýhody: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Výhody: "The overall trip was amazing"
Výhody: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Nevýhody: "Excellent service"
Nevýhody: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
Výhody: "The entertainment options were very good"
Nevýhody: "Bathrooms were dirty. Did not have all the food options listed"
Nevýhody: "I paid extra to have an exit row for this long flight. Just before taxiing a man moved seats into the exit row seat next to me (not paying for it like I had) and was intrusive and sprawling out over into my space the entire very long flight. I am extremely unhappy about this and the willingness to allow him to move seats that I had to pay extra for and then left me zero comfort on the flight."
Výhody: "Great service and smooth flight!"
Výhody: "Helpful staff"
Nevýhody: "All power sockets iny row did not work so I asked the crew to plug my phone to charge in business class. My TV screen was loose and my seat was broken and kept reclining in its own. The seat next to me had a broken tray that was falling apart. Overall very disappointed with the quality of the plane with such expensive flights."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Crew, newer aircraft, leg room, entertainment choices"
Nevýhody: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Nevýhody: "Didn't leave the UK, volcano"
Výhody: "service cleanliness of washrooms Food seating availability"
Nevýhody: "Departure time ruins the whole night"
Výhody: "I loved everything from the food, the crew, the in flight entertainment."
Nevýhody: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Výhody: "Everybody was polity with smile the trip as good and"
Výhody: "Everything except food"
Nevýhody: "Nothing as such."
Výhody: "The service is the best."
Nevýhody: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Nevýhody: "They recently started charging unnecessary excess fees for overweight. I traveled from Seattle to Hyderabad via Dubai. I carried my cabin bag from Seattle with weight of 9kgs and purchased few duty free items of 2kgs(2 liquor bottles and1 dates box). They have asked me to pay $150 for excess weight. One passenger traveled from Houston with a bag of 11kgs. Items include 1 laptop documents and tablet. She didn't shop in Dubai. She was allowed in Houston but was charged $100 in Dubai for same weight."
Výhody: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Nevýhody: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."
Nevýhody: "Broken seat, little leg room...A380 is a much better plane than the airbus."
Výhody: "The flight crew we're fine and helpful if you needed something."
Nevýhody: "The TV for my seat would cut out when the person in front of me reclined. The charging plug also didn't work."
Výhody: "Kids meal were OK"
Nevýhody: "changing of the airplane to Malaysian airline without prior information. The Fruit platter was not good, unripe and relatively not so fresh. My previous experience with Emirates was MUCH better!"
Výhody: "For starters, the seats were decently comfortable. They were wide, and offered generous legroom. The food was good: an unbelievable improvement from the previous flight (I recommend the chicken). The ICE system was impeccable. It had a wide selection of movies, TV shows, and games as well as access to the news. However, the flight's greatest perk my have been the compassionate crew. They were very helpful and friendly. They offered many accommodations, like a pizza and photo, all for free. Overall, the flight went very well."
Nevýhody: "Although I enjoyed the flight, the only bad part was the boarding process. To start off, the departure in Milan was delayed for about 45 minutes. Also, when boarding finally began, the line was extremely long and moved very slowly. That was the only event that marred the flight to JFK."
Výhody: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Výhody: "There was enough leg room, good entertainment and food."
Výhody: "The boarding process was very light and smooth . There weren't many pax though."
Nevýhody: "A small smile by the S. Korean cabin attendant whilst conducting the service would have made the flight even more pleasant."
Výhody: "A380 Emirates get better every time"
Nevýhody: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Výhody: "Flight was comfortable"
Nevýhody: "Not enough Veg food even though requested well in advance."
Nevýhody: "They need to work on the air quality inside the cabin. Maybe an air freshner?"
Výhody: "Flight attendants very very helpful in fixing some kind of mechanical error with my overhead light. When it was stuck on and the remote didn't work, they figured out they could reboot the system and turn it off. I'm glad I had my own headlamp so I could read during the flight, but overhead permanently off was much better than permanently on! I'm very grateful for their persistence in finding a solution. The agents at the Seattle location were very helpful assisting with our baggage problem, caused by Emirates gate agents in Dubai"
Nevýhody: "The worst part of this trip was the surprise demand at the gate in Dubai that we check our duty-free liquor in a bag at the gate. There was no warning, no packaging to help protect our purchase, and no recourse We arrived in Seattle to find a liqour soaked bag. The liquor, of course, was a special gift and something we cannot simply repurchase. Very disappointing experience, especially after hearing good reviews of Emirate Air's generally good baggage handling and policies. The agents in Seattle helped remedy this, but it is a big hassle nonetheless as we arrive home to be dealing with damaged personal electronics and finding receipts all while jetlagged and getting back to work. my overhead light broke on the flight! but the flight attendants were very helpful and found a way to turn it off so I could sleep."
Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Nevýhody: "I was very happy with my flight experience with Swiss."
Výhody: "The crew was excellent, the food was very good as well as the entertainment"
Nevýhody: "When I purchased the ticket I did not know that I have to pay for my bag. It would have been nice to know about this in advance"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "the seat did not reclined, it was broke. travel with my wife on different seat my wife had a broken knee and they assigned a seat smack in the middle of the isle and she told me she almost past out because she could not move I had a passenger in the back that was kicking my seat every few minutes and I woke up every time I went to sleep"
Výhody: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Not applicable"
Nevýhody: "See above."
Nevýhody: "Small seats only 2 bathrooms,"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "You need more time to make the connection in Zurich from domestic to international.....very rushed to do in less than one hour...."
Výhody: "Great service & lots of room to sleep"
Výhody: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Nevýhody: "Boarding and in-flight experience were excellent."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The crew did all they can \The Swiss Airlines lounge was superb"
Nevýhody: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "always enjoying my swiss flights. Thanks guys good job"
Nevýhody: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Nevýhody: "Seats too small."
Výhody: "Nice sandwich and chocolate."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "good entertainment system"
Nevýhody: "not enough leg room"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Nice staff"
Nevýhody: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Nevýhody: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Výhody: "Overall very pleased with the airline"
Nevýhody: "The only complant I have is not enough leg room but the price was great so it was a compromise."
Výhody: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Nevýhody: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Výhody: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Nevýhody: "Boarding was unorganized but I am sure that is no fault of your own."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "The food was good and I enjoyed the Swiss chocolates."
Nevýhody: "The Seats were real cramped and the entertainment system was outdated"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "Do like flying on Swiss, but might have to rethink that. The food it fine and I really appreciate the gluten free meals. The crews have been very pleasant and helpful. Boarding on this last flight... Nov 2 from Zurich seemed a bit frenetic. Passports we checked once again and this seemed to be taking an extra long time. I do like the entertainment selections, but the seat TVs and remotes do not always work well."
Nevýhody: "I do not like the cramped space that we are in. It was difficult for my husband and I to get in and out of our seats. The passenger in front of me pushed her seat back and it seemed as though she was righ in my face. She could not go upright as the person in front of her was pushed all the way back. This situation also makes eating difficult. The flight yesterday was extremely warm, which I had not experienced on my three former flights. I guess I will try your airlines once more and see how it is for a third trip."
Výhody: "The attendants were cordial"
Výhody: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Nevýhody: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Výhody: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
Výhody: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Výhody: "The food was excellent and the staff were attentive. The flight was smooth and the captain kept the passengers well informed"
Výhody: "crew was attentive"
Nevýhody: "having to take a bus from the terminal to board"
Výhody: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Nevýhody: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Výhody: "Seats we well spaced and comfortable. Crew was attentive."
Nevýhody: "Nothing notable. It is a fairly short plane ride so was not expecting any entertainment."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "As above."
Nevýhody: "As above."
I had to fly standby to get home otherwise I’ll have to spend another whole day in Atlanta they scheduled me on a flight 24 hours later from the one that I originally was scheduled on only because Delta canceled the flight
Easy on, easy off, smooth flight from Charleston to New York.
I like that I got to my destination safely.
Výhody: "Poor service overall. Seats were just like in the economy area, not much different."
Nevýhody: "Better service"
Nevýhody: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Výhody: "Got here early!"
Výhody: "Great crew great pilot great entertainment"
Nevýhody: "The way we board feels very classist."
Výhody: "New long haul service is a real improvement in quality"
Výhody: "The movies were good on the plane."
Nevýhody: "Everything! I was given a wheelchair, wheeled to a spot and told to stay there. I waited over an hour. I couldn’t get thru customs and security alone and I had to ask a non employee to help me the whole time, I was then yelled at by an employee because they didn’t think I was handicapped at the gate"
Výhody: "Empty row!"
Nevýhody: "Movie selection More new releases"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "Give food to passengers"
Výhody: "The crew was amazing."
Nevýhody: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
Nevýhody: "Compared to Virhin Australia crew, Delta staff seem almost poorly trained in comparison. For example, Drlta crew don’t check your pass, don’t immediately move down the aisle to move along tourists busy discussing their seats and then line up for Boarding seems chaotic at best."
Výhody: "Great service from boarding to landing"
Nevýhody: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Výhody: "The food and the treatment"
Výhody: "I did get home eventually"
Nevýhody: "Flight was delayed. Seats are cramped."
Nevýhody: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Nevýhody: "we began the boarding process late, which can be understandable, although the plane was there pretty early. Once the boarding began, someone, I presume the gate agent, essentially gave a countdown to hhow many minutes were left until the flight could have an "on time departure". I travel nearly every week so I value being on time. However, a minute by minute call to hurry up on a flight that was sold out was over the top. There was mumbling among the passengers, to the point of someone joking "Free cookies and water if we make it on time?" Just a bad gate experience, but bad enough that peopoe were commenting, and I waited for someone from the cockpit to del\part so I could mention it to them."
Výhody: "Great crew and plane arrived on time."
Nevýhody: "No entertainment and no place to charge devices."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Why use old planes for such a long flight? Toilet overflowed, poor quality tv, and only peanuts?"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "I was flying from CDG to LGD and my bag was lost, yet the baggage claim system showed it arrived...... Thankful I packed some essentials in my carry on. The bigger issue will be dealing with my medical insurance company to get medications replaced that were in the checked bag."
Výhody: "The check-in agent was very nice and patient"
Nevýhody: "Our flight kept on getting delays, we were seated separated, a kid was hitting my seat during the whole flight even after skiing the mother to stop her child, not sure what is the solution there but I would suggest that in your announcements in the beginning you could mention a rule of respect to others like in the movies a little subtle regulation about other passengers space respect."
Výhody: "seat was fine."
Nevýhody: "A/C was blowing right on our heads. Asked to have the A/C turned down. They said sure. The nothing. Asked again? Nothing. 3rd time, my neighbor and the people in the seat ahead told them that we were ll cold. Nothing! I was sneezing by the time we landed."
Výhody: "Same exact comments as first flight"
Nevýhody: "Not a complaint"
Výhody: "Food service was good."
Nevýhody: "The the audio stopped workin halfway through the flight."
Výhody: "Flight attendants were great"
Nevýhody: "We were moved to the Exit row, but the woman at the ticket desk said that the seats reclined...BUT they did not!! So, that was a bummer!"
Výhody: "Not much"
Nevýhody: "Late bumby ride"
Výhody: "They went out of their way provide flight and status updates. Had to gate changes in Atlanta but they kept everybody informed."
Nevýhody: "The gate changes in Atlanta, of course. Two gate changes?"
Výhody: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
Nevýhody: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
Výhody: "The attention, kindness and never tiring helpful attitude of the personnel."
Nevýhody: "None of the 7 screens I ried had the audio working. I had to result to sleeping when I could have easily enjoyed 3 movies and what not. It would also be helpful to have charging outlets on long-haul/international flights."
Výhody: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
Nevýhody: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
Výhody: "Flt on time, very nice and friendly gate agent and flight attendant"
Nevýhody: "Delayed by 3 hours"
Výhody: "It was a good flight"
Výhody: "That I was able to sit next to my husband"
Nevýhody: "Everything else."
Výhody: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Výhody: "The crew was super friendly and incredibly helpful with our toddler."
Nevýhody: "It was really cramped and the bathrooms smelled very strongly."
Výhody: "On time boarding in Seattle."
Nevýhody: "Delayed in Los Angeles for about an hour. Checked on flight tracker and this flight is consistently delayed 20-40 minutes. Why hasn't Delta done anything to improve this?"
Nevýhody: "The crew could have been more friendly"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Crew was very professional and friendly."
Nevýhody: "Seats too close together."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "Boarding process was very sluggish causing us to be delayed."
Nevýhody: "Ended up stuck at Laguardia for 9 hours, tried to get onto earlier flight and wasn't able to because as I arrived as the jet bridge door was closing. The delta crew was pleasant, but I sat at the terminal watching to see how quickly that plane would back out to depart.... it sat there for another 45 mins, while I sat there wishing I was on it. My later/original flight ended up being delayed multiple times (not due to weather) and given no explanation for why."
The service from kayak should have been better
Výhody: "Crew was excellent, and the distance between rows are enough so seats are very nice."
Nevýhody: "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
Výhody: "safe and pleasant Thank you"
Nevýhody: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Výhody: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Nevýhody: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Nevýhody: "The seats are very tight and small, caused me a very terrible knee pain. I will never ever use and suggest Turkish airlines for long distance flights. And I also they don't care about fragile items which is very inconvenience."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Comfortable seats and friendly crew"
Nevýhody: "Food could be better esp snacks"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Generally roomy and comfortable... smooth travels"
Nevýhody: "Second leg of trip had no werking monitors. no WiFi on any flights...."
Výhody: "Nothing jumped off the tracks. Every trip went exactly planned."
Nevýhody: "thru Istanbul"
Výhody: "Food was better than other airline."
Výhody: "Arriving safely"
Nevýhody: "Seats horrible, food not eatable, poor service"
Výhody: "Onboard food was good"
Nevýhody: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Výhody: "Comfort, food, staff, everything"
Výhody: "Service, timing of flight, entertainment system."
Nevýhody: "There used to be more variety of food choices."
Výhody: "It was great. I told everyone about it."
Výhody: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Love your airline. Boarding process is your weak spot."
Výhody: "Good food"
Nevýhody: "Rude customers in plane"
Výhody: "Friendly airlines and service was excellent."
Nevýhody: "No anything"
Výhody: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
Výhody: "I liked the entertainment- plenty of things to watch and listen to. Food was good. I also enjoyed the service, hot towels and friendliness of staff. Overall, it was a great experience!"
Nevýhody: "Sitting next to many kids who were very noisy and messy. They completely trashed the bathrooms which did not make it fun for me to use after them. This is just what I did not like- I understand this is no fault of the airlines or their staff. I am just more aware that several Turkish families may fly back and forth with their children and as a passenger, you may be seated close to them on the plane- just a thought."
Výhody: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Nevýhody: "The boarding process was a bit unorganized and took a long time as a result."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
Výhody: "Food is always good."
Nevýhody: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Výhody: "Food and service very good"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Food was excellent. Service was awesome."
Výhody: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Boarding was tedious with like 6 checks of your passport but being safe is never a bad thing. No cost alcohol is always a plus and the food was good. Staff was super nice and accommodating."
Nevýhody: "I intentionally chose an empty row but people kept shuffling. so many folks were standing blocking aisles. I think staff could do a better job to prevent that."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Nevýhody: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "the boarding was fine, we were on time and the staff was pleasant."
Nevýhody: "the food was ok, they played one movie for everyone to watch and our screen was not the best, small seats with no leg room, filthy greasy window i had to clean to look out of."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Výhody: "Overall Austrian was fine. Smaller plane and people were professional."
Nevýhody: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Výhody: "The crew"
Výhody: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Výhody: "Food and workers were great"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Výhody: "New dream-liner from Wew to ORD"
Nevýhody: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Nevýhody: "Seats very hard and uncomfortable in economy"
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "The crews are very polite."
Výhody: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Nevýhody: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "Landing was a disaster"
Výhody: "Flight on time, and luggage was at destination. Crew OK"
Nevýhody: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Nevýhody: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Výhody: "From start to finish there were no hiccups. It was a pleasant journey."
Výhody: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Nevýhody: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Nevýhody: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Výhody: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Výhody: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Nevýhody: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Nevýhody: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Výhody: "Staff were always courteous."
Výhody: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Nevýhody: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Výhody: "Not a long run."
Nevýhody: "Seats too too tight. Uncomfortably tight."
Výhody: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nevýhody: "That I did not fly this airlines before. They will be first on my list from now on."
Nevýhody: "muffin for breakfast ?"
Nevýhody: "A poor choice of video/film/documentaries. Limited and uninteresting."
Výhody: "You guys have. Very professional crew !!"
Nevýhody: "The customer service In Europe wasn’t helping out at all"
Nevýhody: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Nevýhody: "I don't remember anything about the food."
Nevýhody: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Výhody: "I loved the music while boarding the plane. All staff members were very nice."
Nevýhody: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "On time, smooth flight."
Nevýhody: "Boarding area cramped, all classes and rows boarded at same time."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "They offered passangers ti move to raws that wete half empty so we will have more room."
Výhody: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Nevýhody: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."
Výhody: "Staff are pleasant and competent."
Výhody: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Nevýhody: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."
Výhody: "The check- in experience was simple and the seat entertainment system was excellent!"
Nevýhody: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Nevýhody: "There weren't a single blanket on the whole flight"