New 737 and seats too confining
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Flight arrived on time"
Nevýhody: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Nevýhody: "The plane is so old..,"
Nevýhody: "Everything was good"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Nevýhody: "Staff rude and short"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Nevýhody: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Výhody: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nevýhody: "No downsides at all"
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Crew was good"
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Friendly hostesses"
Nevýhody: "Flight was delayed 3 hours"
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Nevýhody: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Výhody: "Nice crew; clean plane; decent dinner"
Nevýhody: "No entertainment system; insufficient knee space"
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Nevýhody: "Bit cramped for space"
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "Nice seats, comfortable."
Nevýhody: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Nevýhody: "Tiny old cramped plane."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Good multi media access and content"
Výhody: "Comfort economy well worth the extra."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Nevýhody: "No complaints at all."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Very tight leg space in the cabin
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Great and friendly crew"
Nevýhody: "In-flight system had some problems and seats seemed a bit uncomfortable"
Nevýhody: "I not get to go my flight, I couldn't get reimbursement"
Výhody: "Despite being a short flight, they gave food"
Nevýhody: "Nothing. All ok"
Výhody: "I like the comfortable seats"
Nevýhody: "Service lag a little"
Nevýhody: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "Entertainment worked sporadically"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The entertainment options were great."
Nevýhody: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Výhody: "Crew was very friendly and seat in KQ is super comfortable in Business."
Výhody: "crew was great, seats were comfortable"
Nevýhody: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Výhody: "Air. France usual"
Nevýhody: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Výhody: "Food and drinks very good"
Nevýhody: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Nevýhody: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Výhody: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Nevýhody: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
Nevýhody: "Arrived 5 hours late"
Nevýhody: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Good quality flight"
Nevýhody: "But delayed and lost baggage"
Výhody: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Nevýhody: "Check in process was easy. The flight attendants are all very helpful and kind."
Výhody: "The only thing that I like about the flight was that it was easy to boarding"
Nevýhody: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Very quiet"
Nevýhody: "We were in the last few rows on a turbulent route. The yaw damper constantly overcorrected, resulting in lots of side to side motion for the passengers"
Výhody: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Nevýhody: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Výhody: "Onboard crew was friendly. Dinner was good"
Nevýhody: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Nevýhody: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Výhody: "It was a wonderful flight and service . Hospitality and welcoming."
Nevýhody: "Nothing everything was amazing ."
Výhody: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Nevýhody: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Nevýhody: "Couldn't make the connection....Overall....an aweful experience!"
Výhody: "Free snack and drinks. Good service."
Výhody: "Very poor sound quality on the earphones. Made it very difficult to watch a movie and almost impossible to listen to music."
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "Good on a short flight"
Nevýhody: "Paying for carry on due to weight limit. First time this ever happened!"
Výhody: "Friendly people on board"
Nevýhody: "Crew was not very responsive. It would take over 45 minutes for them to respond to a customer call. Plane landed and we were kept on runway for 1.15 hours and crew only checked in with us twice during that time. People were panicking regarding missing their connections"
Výhody: "Crew was great."
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Nevýhody: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
Výhody: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Nevýhody: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "The food was good"
Nevýhody: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Výhody: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Nevýhody: "The wi-fi did not work on our flight"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Nevýhody: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Výhody: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
We’ve been charged for our baggage on the way back although nothing was mentioned on the first flight
Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous.
Service and kindness of crew could be improved substantially!!
Výhody: "On time"
Nevýhody: "The boarding"
Výhody: "The atendió"
Nevýhody: "El embarque"
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Nevýhody: "Flight was delayed. Took a long time to board."
Nevýhody: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Výhody: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Nevýhody: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Výhody: "The flight went as expected. there were no surprises."
Výhody: "Very personable"
Nevýhody: "Delay in Madrid -"
Nevýhody: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Výhody: "Food was pretty good."
Nevýhody: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Výhody: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Nevýhody: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Výhody: "seat empty next to me"
Nevýhody: "food, flight attendants"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Nevýhody: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
Výhody: "Al the devices provided"
Výhody: "Iberia airlines is a disaster"
Nevýhody: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Výhody: "Crew arranged to change seats so my left leg had an aisle."
Nevýhody: "Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle."
Nevýhody: "I can’t rate it is it left without us"
Nevýhody: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Výhody: "Smooth flight"
Nevýhody: "Food could have been better in board"
Výhody: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
Výhody: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Nevýhody: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Nevýhody: "Bad customer service. Food was stale and I threw up"
Výhody: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Nevýhody: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Výhody: "Seats in the first flight were very tight"
Nevýhody: "No space for the legs!"
Výhody: "The boarding process was excellent and efficient. I liked it."
Nevýhody: "There was no free food and no entertainment. That was very disappointing."
Výhody: "Nice crew and good landing"
Nevýhody: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Nevýhody: "Very good"
Výhody: "The food for sale was better than average"
Nevýhody: "The seats are by far the most constricted I’ve ever been in"
Výhody: "Food was good, comfortable, nice happy workers, etc."
Nevýhody: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Výhody: "The dinner that was served wasn't terrible"
Nevýhody: "Took forever to get off the plane. The movie choices were mediocre. Could have used a little bit more leg room."
Výhody: "Always great service on Iberia."
Nevýhody: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Výhody: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Nevýhody: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Výhody: "Meal and drinks"
Nevýhody: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Výhody: "Crew was nice enough."
Nevýhody: "Boarding started very late and left airport late, somehow landed "on time" but without enough time or guidance to make connecting flight. Although arrived at gate before schedule flight time, were not allowed to board, missing the connecting flight and was then charged a ludicrous amount in fees. Will never travel again."
Výhody: "On time, great service"
Nevýhody: "The lack of leg room and comfort of chairs"
Výhody: "We like the food, the entretenment service, the airplane was new and flight attendants was very polite !!!"
Výhody: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Nevýhody: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Výhody: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Nevýhody: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."