Výhody: "Crew was outstanding, seats were comfortable. The food was awesome!"
Nevýhody: "it was perfect."
Nevýhody: "No options to change booking and the one given was absorbant pricing"
Nevýhody: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Výhody: "The crew were excellent! Always smiling and attentive. Particularly attentive and compassionate towards older passengers and mom’s with children. Kept the restrooms clean/tidy! They made me feel as if I were in 1st class!! Thank you Crew members! You made a difficult journey for me a pleasure!"
Nevýhody: "The seats!! We’re too squeezed together!! We all found it difficult to breathe, as we felt like “SARDINES” packed neatly in a can!! Which also made it difficult for leg room. I tried to not recline my seat, as I knew how I felt when passenger in front of me reclined his seat. Please, try to give us a little more space !!"
Výhody: "the onboard entertainment system is poor: you don't have your personal screen, and the only programmes available are the saftey video and airline's ads. The flight was delayed for 20 minutes at the start however it arrived on time. So that was not really an issue."
Nevýhody: "The crew are professioanl and the service is OK although you need to ask for your tea/coffee. The food isn't amazing but it meets my expectation about the short flight cuisine."
Výhody: "Easy check in On time Good inflight tv Good food What more can one dream for except free upgrades ??"
Nevýhody: "Passport control in Istanbul horribly chaotic and long."
Výhody: "Almost Everything"
Nevýhody: "NOT THE AIRLINE'S FAULT - There was a 2 hours line for Passport check in Venice. Uncertainty about missing the flight."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Nothing jumped off the tracks. Every trip went exactly planned."
Nevýhody: "thru Istanbul"
Výhody: "Arriving safely"
Nevýhody: "Seats horrible, food not eatable, poor service"
Výhody: "Onboard food was good"
Nevýhody: "Crew wasn't attentive, flight boarding was delayed with passengers on the bus waiting for boarding ramp to the plane, for awhile no explanation was given."
Výhody: "Comfort, food, staff, everything"
Výhody: "It was great. I told everyone about it."
Výhody: "I love everything at Turkish airlines. Good food, entertainment, very professional staff. My flight was perfect! Thank you, guys!"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Love your airline. Boarding process is your weak spot."
Výhody: "Good food"
Nevýhody: "Rude customers in plane"
Výhody: "Friendly airlines and service was excellent."
Nevýhody: "No anything"
Výhody: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
Výhody: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Nevýhody: "The boarding process was a bit unorganized and took a long time as a result."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Safety and comfort. The people were so nice."
Nevýhody: "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."
Výhody: "Food and service very good"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Food was excellent. Service was awesome."
Výhody: "Crew were very curteous"
Nevýhody: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish airlines"
Výhody: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Nice clean airplane. Lots of good food and amenities for the price"
Nevýhody: "Staff is a bit rude"
Výhody: "The flight was smooth, the crew are very attentive, good choice of entertainment"
Nevýhody: "Wish more legroom, but can't blame airline for that"
Výhody: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Nevýhody: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "There was a terrorist bombing in the IST airport the day before, but our flight still happened, with no evidence of destruction at Istanbul."
Nevýhody: "There was a problem getting my "walker" upon arrival, but Turkish Airlines provided a wheelchair right to the baggage claim area. Very nice service!"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "basically the entertainment was the only positive part of the experience and the mac and cheese was ok"
Nevýhody: "The airline apparently switched us to an earlier flight however we had received NOT A SINGLE email telling us that our flight had been moved. We had continued to receive emails for our original flight which still existed. Have no idea why they would move us in the first place and not tell us. We had to go through the hassle of getting switched back to our earlier flight which took an additional hour of dealing with people. This mimics our experience flying from Dalaman to Istanbul when our flight was canceled and we received no notification. They told us it was too early to receive a notification (we were there 12 hours in advance). However, had we arrived within the suggested window and found out it was canceled we never would have been able to reschedule to a connecting flight that still got us to Madrid in time.When checking our bags, the clerk tried to tell us that a backpack and small purse were too big to count as personal items even though they had been fine on ALL of our previous flights. I pointed out that individuals in other lines had larger backpacks that were being counted and he finally acquiesced but with a lot of attitude. The plane was then an hour late. The sign for boarding continued to tell us it was on time up until 45 minutes AFTER we were supposed to have boarded when it finally updated and said 'delayed'. The crew stood around laughing and providing zero updates as we all worried about whether or not we would make our connecting flights. TERRIBLE EXPERIENCE OVERALL"
Výhody: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Nevýhody: "Flight left over an hour late and I nearly missed my connection as a result."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Kind. Generous. Competent. Relaxed. Thank you."
Výhody: "Entertainment system Availability of staff Cleanliness of plane"
Nevýhody: "It was extremely hot the whole flight everyone was uncomfortable Coach seats need more leg space and the recliner on my seat didn't work"
Nevýhody: "So professional during this pandemic. I felt safe the whole time. Slept like a baby, the flight was so smooth."
Výhody: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Nevýhody: "Everything was perfect"
Výhody: "Crew very nice."
Nevýhody: "Better food"
Výhody: "The crew and staff were friendly. The flight was full so they checked our bag at no additional charge."
Nevýhody: "They had no earphones for the flight from Cancun."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Quick flight"
Nevýhody: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Výhody: "On time departure. Amazing entertainment selection. Awesome flight attendants. We had a very pleasant and easy experience. Love Delta!"
Výhody: "Actual flight was great!"
Nevýhody: "Delays were awful, and the ground crew was unhelpful in helping people find earlier alternatives to the delayed flight."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "Food was just a snack"
Výhody: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Nevýhody: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Nevýhody: "Toilets space are below standards"
Výhody: "Staff was friendly."
Nevýhody: "During boarding, the sign wasn’t updated after Zone 1. I was watching the board from a distance while on the phone, waiting for Zone 4 to come up. Fortunately, I heard them say “final boarding” over the intercom; otherwise I could have missed my flight."
Výhody: "Waited for me"
Nevýhody: "Damaged my suitcase upon arrival"
Výhody: "They waited for me as I was late"
Nevýhody: "My suitcase was damage"
Výhody: "The crew was nice."
Nevýhody: "This was an older, smaller plane and it had more leg room. Appears I’ll have to start checking Delta to see what birds flying the leg."
Výhody: "Friendly and courteous attendants."
Nevýhody: "Had a seat that did not recline...not broken just one of those seats."
Nevýhody: "price could be cheaper"
Výhody: "Everyone was fairly friendly"
Nevýhody: "Cramped foot room"
Výhody: "Delay. First it was about 20 min, then 30, then 49 and 55. At the end more than 70 minutes delay. Too much, too frequent on delta!!!!"
Výhody: "On time, pretty friendly crew"
Nevýhody: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Nevýhody: "Customs officials are incredibly un-helpful and slow. I almost missed the next flight because of how slow was that part. I hope Delta can speak up for the passengers, because we cannot express that to these rude people."
Výhody: "Love the free movies and individual screen, and the new seats are more comfortable"
Nevýhody: "That it wasn’t 1970, with full meals and more leg room"
Nevýhody: "I never got to Cabo. It took 2 hours for Delta to de-ice the plane in Milwaukee. Because of the long delay we missed the flight to Cabo. We asked Delta to book us on another flight to get us to Cabo today, Delta reps said nothing was available. Delta gave us a discounted coupon for a hotel in Atlanta and rebooked us on a flight to Cabo tomorrow."
Nevýhody: "No help with baggage when boarding the plane, they hurry you up for nothing, because we had to wait 20 mi utes to take off."
Výhody: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
Výhody: "Flight attendants were friendly."
Nevýhody: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Výhody: "Flights were on time and friendly attendants!"
Výhody: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Výhody: "Friendly Staff"
Nevýhody: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "The crew was good and attentive"
Nevýhody: "The management was horrible, if you already knew the pilot was working extensive hours you could have had another pilot on standby just in case... I'm sure it would have been a lot cheaper and less of an inconvenient for everyone on the flight..."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "The flight was delayed for boarding, then delayed for take-off, then circled LaGuardia for an hour, diverted to JFK. They indicated weather, but JFK is 9.6 miles away... so weather really??!!"
Nevýhody: "Flight attendant kept giving nasty looks to a little girl that has to keep going to the bathroom. She also served drinks and crossed over my face each time without even saying "Excuse me." She kept bumping me with the drink buggy and didn't say a word."
Výhody: "Individual screens and earbuds for sale."
Nevýhody: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Výhody: "Crew was attentive, kept us informed throughout, and were friendly. Landing was smooth."
Nevýhody: "Bathroom ran out of tissues and toilet paper halfway through the flight. Alerted the crew, and they added tp. Bathrooms seem to have gotten even narrower, barely any room to move in there! Also, we had to sit on the tarmac after landing for 30 min due to gate traffic. A few minor inconveniences, but overall tolerable."
Výhody: "The customer service was great, the crew was great, the flight was great, everything was outstanding"
Nevýhody: "There was no wifi"
Výhody: "Tv s food drink seat size"
Výhody: "Was on time, in fact early. Boarding was smooth"
Nevýhody: "The CRJ is just very small. No room in the overheads, no room below. Seat didn't recline, all average carryons have to be gate checked, the usual. Well it still beats driving!"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "This Transavia Airlines is not good at all."
Nevýhody: "Many things cheaper does mean better."
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Nevýhody: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Nevýhody: "The plane is so old..,"
Nevýhody: "Everything was good"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nevýhody: "Food quality was not so good."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Nevýhody: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Crew was good"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Nevýhody: "Still waiting to board after missing this connection had to be booked on another airline"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Nice crew; clean plane; decent dinner"
Nevýhody: "No entertainment system; insufficient knee space"
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Nevýhody: "Bit cramped for space"
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Nevýhody: "Tiny old cramped plane."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Good multi media access and content"
Výhody: "Comfort economy well worth the extra."
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Nevýhody: "No complaints at all."
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Nevýhody: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Výhody: "Overall very nice flight, even comes with free drink and snack"
Nevýhody: "seats on Jet air flight are very uncomfortable"
Výhody: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Výhody: "I liked the leg room, I liked the customer service of the crew, smooth flight."
Nevýhody: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Výhody: "I like the service ,the food in thos fliggt back. Excelent"
Nevýhody: "Better rules for people who put the seat back while we eating ,some crewmembee could say something"
Nevýhody: "Everything, I will never going to use this software anymore."
Výhody: "good service"
Nevýhody: "a better airplane"
Nevýhody: "Be in time, over 1 hr delayed."
Výhody: "Crew nice."
Nevýhody: "Check in very long. Boarding slow. Check in our carry-on’s even though there was plebty if room in the plane"
Výhody: "Free entertainment"
Nevýhody: "Both flights were delayed"
Výhody: "Availability of beer for such a short flight."
Nevýhody: "Food was ok but could be better."
Výhody: "No complaint at all, I am very satisfied."
Nevýhody: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Nevýhody: "Crew and staff were lazy and hostile almost I have to say."
Výhody: "It went smooth and was very comfortable."
Výhody: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Výhody: "Was on time and very secured"
Nevýhody: "Did not have tv."
Nevýhody: "Lost my luggage"
Výhody: "Excellent service a board also the crew very polite, educated and helpful all the time with the passengers"
Nevýhody: "FLIGHT WAS LATE FOR 1 HR 20 MINUTES"
Nevýhody: "In general very poor customer service"
Nevýhody: "Flight delayed 7 hrs and the official website never updated to reflect the change. Called customer service twice and they had no clue. The last representative advised to be at the airport at the original departure time to make sure we spoke to someone there. That showed a lack of knowledge and trustworthiness. The airports official website also didn’t reflect the delay."
Výhody: "Puntualidad y Servicio."
Nevýhody: "For a 5+ hour flight, no entertaintment, no movies, headsets did not work, no air conditioning, poor service, bad food."
Výhody: "Excellent Customer Service. Very pleasant flight."
Výhody: "Not much"
Nevýhody: "Korean translation sucked. Also food was bad."
Výhody: "Always comfortable, so much nice leg room than other airlines, always great food and drinks, and best of all the service is outstanding!"
Výhody: "Good timing."
Nevýhody: "Overweight passangers could not lower their arm rests and spilled into other passangers seats. No personal entertainment."
Nevýhody: "1) we lined up to board on time, and then were told one crew member was late- 2 hour delay. 2) because several dozen aeromexica employees were on the flight and boarded first with tons of carry on luggage, all passenger carryons had to be checked, 3) upon arrival at ord at 1am, over 2 hour wait for luggage, with no explanation by staff"
Nevýhody: "Aeromexico is the worst airline I have ever flown including many throughout Latin America, Africa and other developing regions of the world. Our first flight was delayed an hour not because of weather or maintenance, etc. Just because “our planes always late” as the person at the gate put it. Because of he delay, we missed our connection and we have been delayed 24 hours. Horrible."
Výhody: "Was upgraded to 1st class, which made all the difference with respect to comfort, food, and service. All were top-notch."
Výhody: "I enjoyed the movies on board, entertainment great!"
Nevýhody: "This my 3rd trip to PVR on airline. As a delta frequent flyer I have always gotten upgraded or standby list. For what ever reason on my return it seemed staff working at airport today ALL gave me false info and finally in the end when I wanted to pay for upgrade told flight sold out ! False ! 3 Empty AM Plus seats 5 Ross in front of me . So I was separated from my friends as they sat in first class. I blame the gate staff since none had a clue ! Horrible e periwnce for first time at Mexico City airport. We also left Aweomexico lounge since was dirty and went to American Express Lounge that was clean z"
Výhody: "When I was about to pass security with my bar code if the mobile ticket , security said that the machine cannot read the bar codes of electronic tickets from Aeromexico therefore I had to run out to the counter which was already closed, run to the first level, find a the business center and pay 6$ to print my ticket, I almost missed my flight . It never happened to me before"
Výhody: "Aeromexico's fare was competitive, and they got me to my destination on time."
Nevýhody: "Aeromexico's online check in system needs a total revamp. Trying to check in online was a nightmare. I eventually gave up. Also, they charge extra for checked luggage, like most airlines today. What's different is that they make it really difficult to pay for your bag. After I waited in line to check in and the agent confirmed my reservation, I was sent across the concourse to a separate Aeromexico office to pay for my bag, rather than simply paying at the check in desk. I was lucky I had the extra time to make it to the gate to catch my flight."
Výhody: "I was in Business Class It was confortable."
Nevýhody: "Food was mediocre. Didn't offer anything except for dinner upon boarding and breakfast before landing. It was a fourteen hour flight."
Nevýhody: "Extremely poor, my flight was delayed for two hours."
Výhody: "very smooth flignt"
Nevýhody: "boarding took a long time due to last minute checkups"
Nevýhody: "Well, I missed my flight currently still waiting to HOPEFULLY board my flight home to San Francisco."
Výhody: "Friendly crew and smooth flight."
Nevýhody: "Flight left over an hour late, very simple tasteless food with little choices of beer that was not cold."
Nevýhody: "My flight was moved around then cancelled and I didn't know. I also never got a refund for the flight so I really didn't know! Then I got to the airport and said that they canceled my flight but they got me on a new one for the first leg to Mexico City but then there were no flights for my second leg to Cabo"
Nevýhody: "30 minutes late"
Nevýhody: "we never even got on this flight"
Výhody: "leg room boarding"
Nevýhody: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Nevýhody: "4th row electric switch has not been wking for weeks"
Nevýhody: "No me gusto que no hubo orden al momento de abordar en la sala A. y salir acminando como otras aerolineas baratas y mediocres de Mexico. Una de las crew fue muy ruda y de mal humor todo el tiempo."
Nevýhody: "The crew was very rude. The plane landed and we waited 45 minutes for a bus to take us to the airport. When I asked any of the crew what was going on they kept telling me to wait and we'll be at the airport shortly. I don't consider an hour and fifteen minutes shorty."
Výhody: "The crew is always kind and helpful, and notorious airplane food was actually a joy! We were fed so well, we had leftovers for later. The individual screens had a good choice of movies and music. The Dreamliner 787 was quite nice. More legroom than other planes, an abundance of bathrooms and open space to stand up for a while (and rock your cranky toddler!)"
Nevýhody: "I had no problems with the flight at all, but it wasn't as nice as the trip down. They both said they were Dreamliner 787s but on the way down the airplane was amazing! The overhead compartments were the best, lots of head and leg room, and the electronic tinting on the windows was really cool. The return trip was on the same kind of plane but it seemed just a bit older, with less room and older window shades. Not a huge deal, just not as amazing as the other plane."
Výhody: "Crew was nice and eficiente, flight was smooth"
Nevýhody: "No entertainment on flight and only peanuts and drink to eat"
Nevýhody: "The airline reps were not very nice and they kept changing the gate"
Výhody: "We had a terrible experience with Aeromexico. Our flights on another airline were delayed and as soon as we knew we went to the desk for Aeromexico, where staff had no authority. We then phoned and got absolutely no help at all and ended up completely forfeiting our flights and booking with another airline."
Nevýhody: "No pillows and blankets provided on flight. Flight was extremely cold. No option to book seats upon booking flight."
Výhody: "On time"
Nevýhody: "The boarding"
Výhody: "The atendió"
Nevýhody: "El embarque"
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Nevýhody: "Flight was delayed. Took a long time to board."
Nevýhody: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Výhody: "I notified the crew that I would have a very short time upon arrival in Madrid to catch my connecting flight to Santiago. They transferred me to a seat close to the front so I could disembark faster. That allowed me to reach the gate as the boarding began."
Nevýhody: "The company handling the check-in for Iberia is inept. The line reserved for baggage drop-off was used to prioritize check-in for a large group, making the benefit of online check-in meaningless! Also, the supervisor who intervened on my check-in issue lacked basic customer service skills!"
Výhody: "The flight went as expected. there were no surprises."
Výhody: "Very personable"
Nevýhody: "Delay in Madrid -"
Nevýhody: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Výhody: "Food was pretty good."
Nevýhody: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Výhody: "The flight was good even puntual! However I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online."
Nevýhody: "Awful online experience! I waste 1 Hour of my day in check in desk, as I couldn’t get my boarding pass when I check in online. it never works!"
Výhody: "seat empty next to me"
Nevýhody: "food, flight attendants"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "Al the devices provided"
Výhody: "Iberia airlines is a disaster"
Nevýhody: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Výhody: "Crew arranged to change seats so my left leg had an aisle."
Nevýhody: "Boarding by groups was not followed, no one to control them, just a rush to gate. No discipline by Iberia. Reserved a seat on aisle of 3 seats side section so my left leg could stretch out after surgery but they changed aircraft type w/ only 2 seats on side without notification, so my right leg had the aisle."
Nevýhody: "I can’t rate it is it left without us"
Nevýhody: "When I purchased the ticket I was never told that there was no allowance for luggage. Usually, this flights give you @ least (1) piece of luggage for free. In this case they charged the first piece 50 dollars and the second one $200.00.- After I paid 1500 dollars for (1) plane ticket , it is unheard that there is not even one piece of luggage for free. When I booked the flight there was nothing on the site about this. This was my first and last time buying a tickets from you guys. The fact that the fare was 200 dollars cheaper than other sites, ended up costing, 300 more. Never again with you guys."
Výhody: "Smooth flight"
Nevýhody: "Food could have been better in board"
Výhody: "Once I understood how it worked it was a breeze"
Nevýhody: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Výhody: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Výhody: "The cabin crew, the overall flight conditions."
Nevýhody: "No entretainement and flight information available."
Nevýhody: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Nevýhody: "Had to take a flight to New York 2 days later, then drive back home"
Výhody: "on time"
Nevýhody: "business class is the same as eco...very poor...LH aslo have regional line, much much better."
Výhody: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Nevýhody: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Výhody: "The discomfort of the cramped seating overshadows everything"
Nevýhody: "This was the 3rd time I had to take Iberia coach in Europe in 4 week. As horrible as the first 2 times. The rows are too close to each other. I can not sit straight. My knees hit the seat in front of me. I was not the only one measuring more than 6 feet. Other men equally were obliged to sit sort of diagonally. It a real torture. Horrible. Never again."
Výhody: "Seats in the first flight were very tight"
Nevýhody: "No space for the legs!"
Výhody: "The boarding process was excellent and efficient. I liked it."
Nevýhody: "There was no free food and no entertainment. That was very disappointing."
Nevýhody: "Flight from Iberia, operated by AA and finaly no flight!!!!!"
Nevýhody: "Very good"
Výhody: "The food for sale was better than average"
Nevýhody: "The seats are by far the most constricted I’ve ever been in"
Výhody: "Food was good, comfortable, nice happy workers, etc."
Výhody: "Absolutely awesome, thanks for an excellent flight"
Výhody: "Always great service on Iberia."
Nevýhody: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Nevýhody: "Plane had to turn around due to a malfunction. We were waiting with no updates for hours. No information, food or water were provided for kids or adults. Second plane took off 6 hours later, missed connection."
Výhody: "Only nonstop flight from Madrid to LA"
Nevýhody: "Iberia, please renew your crew or give them some hospitality training"
Výhody: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Nevýhody: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Výhody: "Fast boarding."
Nevýhody: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."
Výhody: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Nevýhody: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Výhody: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Nevýhody: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Výhody: "The food served and diverse movie choices."
Nevýhody: "4 hour delay."
Výhody: "American Airlines made a 10.5 hour flight very comfortable and very quick!"
Výhody: "Excellent service."
Nevýhody: "Mediocre food choices."
Výhody: "Love Kayak. Everything excelkent."