serving food w.ith heavy air tubulance is not advisable especially with hot drinks. Late serving may irritate some passengers but food can wait and safety of the crew is more important..
Výhody: "the crew is fine. The seat was OK standard."
Nevýhody: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Nevýhody: "Raise the cabin temperature"
Výhody: "Flight time shorter than scheduled. Food good. Crew great."
Nevýhody: "Somewhat limited recent release movies compared to Emirates."
Výhody: "Crew will try there best to help you in anyway"
Nevýhody: "Missed my connection so lost bags . Took 2 days for them to get to me."
Výhody: "The crew was amazing"
Výhody: "The food selection, there is several pre-order meal based on diet or your religion"
Nevýhody: "The seat pitch at least 33""
Výhody: "Food was good"
Nevýhody: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Výhody: "smooth boarding process excellent enterntainment offered food is also quite good"
Nevýhody: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Nevýhody: "Very tight space"
Výhody: "Friendly staff Good customer service"
Nevýhody: "There was nothing i dislike"
Výhody: "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
Nevýhody: "The food was disgraceful, the entertainment, the quality of the movies was poor.."
Výhody: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Nevýhody: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Výhody: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Nevýhody: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Výhody: "Movies selection was great."
Nevýhody: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Nevýhody: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."
Výhody: "Espresso coffee, champagne, crew, headphones"
Výhody: "So good to get on a flight where I can fit in the seats..."
Nevýhody: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Výhody: "Excellent crew"
Nevýhody: "My seat was very hard"
Nevýhody: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Výhody: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Nevýhody: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."
Výhody: "Great service"
Výhody: "Staff worked very hard and were very helpful."
Nevýhody: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Výhody: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Výhody: "The crew on this flight we amazing had a great flight Thank You"
Výhody: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Nevýhody: "Nothing to mention, all was good"
Nevýhody: "This flight is on an old plane. The entertainment system was dated and the seats didn't recline properly. Food wasn't very good and they offered a very limited selection considering it is a 7-hour flight. Not worth doing Singapore Airlines business class for this leg."
Výhody: "New plane"
Nevýhody: "Nothing in particular"
Výhody: "Classy cabin staff"
Výhody: "The attendants are pleasant to the eye, thats about it."
Nevýhody: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"
Výhody: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Nevýhody: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Nevýhody: "Seats were bit hard without proper head rest.entertainment kiosk was not working."
Výhody: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Výhody: "Overall just a really great experience."
Nevýhody: "Nothing negative to report."
Výhody: "clean aircraft and friendly cabin crew"
Nevýhody: "uncomfortable seats, average meals, poor infotainment selection"
Výhody: "Crew and boarding were efficient"
Nevýhody: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Nevýhody: "cramped uncomfortable seats freezing cold"
Výhody: "On time. Attentive crew."
Nevýhody: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Výhody: "New plane"
Nevýhody: "Food served 40 min after special meals"
Výhody: "The staff were great, very efficient."
Nevýhody: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Výhody: "Seating space was very good. Meals terrific"
Nevýhody: "the gates the time intervals and the connections..."
Výhody: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Nevýhody: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Výhody: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Výhody: "Customer service , crew was nice"
Nevýhody: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Výhody: "Singapore is #1 in my books. So glad I could get on their airline. The flight was super. The economy cabin was really nice and comfortable. I especially liked all the adapter plug outlets to power my equipment. I just can’t say enough good things about the cabin crew. The Stewardess were very attractive in their uniforms and make-up, not like the old maids United and American has. The cabin crew were extremely helpful and nice. The service was impeccable. The meals were actually pretty good. Course all the alcoholic drinks available was nice. A person could get wiped out pretty easy if not drink responsibly. But not a good idea to drink much cause of the aftereffects after the flight."
Nevýhody: "The headset ear plugs left a lot to be desired. I need to bring my own good set to enjoy the vast selection of music and shows available. My number 1 complaint was the outside row seat armrests would not move up. This makes getting out of the seat into the isle much more difficult than it has to be. Why does it have to be stationary?"
Forgot to serve food.. asked couple of times but didnt get any
Food was very poor, seating capacity was poir
It is good and this first time filing nice triple
Nevýhody: "veg food was mostly repeated and pizza wasn't great"
Výhody: "Emirates staff are very professional"
Nevýhody: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Výhody: "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
Výhody: "v cooperative crew & helpful"
Výhody: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Nevýhody: "The entertainment shows could be better as it was limited"
Výhody: "Live sport TV, on board wifi"
Nevýhody: "More livesport TVs and browsing data."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Keep employees have to give excellent service & smiles to passengers"
Výhody: "The Seats are very Comfortable"
Výhody: "Crew were rude and kept ignoring me"
Nevýhody: "Crew member needs to be more friendly and accommodate when things go wrong"
Výhody: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Nevýhody: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Výhody: "The food was very good, the seat was comfortable, the entertainment was great."
Nevýhody: "Water could have been offered more frequently. I got a bit dehydrated."
Výhody: "We love this airline!"
Výhody: "The airplane The food"
Nevýhody: "The time"
Výhody: "Good range of movies"
Nevýhody: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
Nevýhody: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Nevýhody: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Nevýhody: "I was sitting in emergency exit so i will not complain of small seats"
Nevýhody: "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
Výhody: "The crew were nice"
Nevýhody: "Terrible food Outdated entertainment"
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Service and food"
Nevýhody: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Výhody: "Spacious for the kid to walk"
Nevýhody: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Nevýhody: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Výhody: "Nothing. It was worst."
Nevýhody: "They bother me with my duty free gifts. You have to make some solutions"
Výhody: "My first and hopefully not last flight on one of the world's best airlines."
Výhody: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Výhody: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Nevýhody: "Crew should keep eye on the toilets. The waste basket was backed up."
Nevýhody: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
Výhody: "The entertainment systems is good a lot of choices."
Nevýhody: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Nevýhody: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
Výhody: "Seamless flight with usual high standrd of on-board service and food"
Nevýhody: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Výhody: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Nevýhody: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Výhody: "As above"
Nevýhody: "As above"
Výhody: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Výhody: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Výhody: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Nevýhody: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Výhody: "Good movie selection Comfortable seats"
Nevýhody: "No internet Food was not tasty"
Nevýhody: "My check in luggage was torn. The handle was ripped off from one side. :("
Nevýhody: "The seat sizes were really small and I didn't get the initial seat s that I requested for. The crew were not very professional when it came to serving all that were on board."
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
I request for vegetarian food but they are asking me what kind of food you want. Service is slow.
Nevýhody: "Everything was just great in their business class."
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "There are very friendly"
Nevýhody: "Just continue the better services"
Výhody: "Good flights"
Nevýhody: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Nevýhody: "Lots of noisy babies / young children"
Výhody: "Crew as very helpful"
Nevýhody: "passenger seated next to are rude"
Výhody: "The crew was friendly."
Nevýhody: "The food was horrible."
Výhody: "professional and courteous staff. Food is even better than a Lufthasa flights"
Nevýhody: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Výhody: "The Crew were excellent, friendly, professional and attentative."
Nevýhody: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Výhody: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Nevýhody: "No comment."
Nevýhody: "Be aware! "When customers purchase tickets they are paying for transportation for the specific class designated on their ticket and not for specific seat assignments. Seat assignments can never guarantee." This is what they emailed me when they did that to me on my pre-selected & confirmed seats!!"
Nevýhody: "All was well, thanks"
Výhody: "Attentive crew. Good selection of meals excellent wines"
Výhody: "seat space with leg room."
Výhody: "Qatar is awesome. Amazing service and great new planes."
Nevýhody: "All good"
Výhody: "Nice airplane, great crew."
Nevýhody: "Beef stroganoff was terrible"
Výhody: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Nevýhody: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Výhody: "Staff was excellent"
Výhody: "Crew were very helpful and courteous"
Výhody: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Nevýhody: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Nevýhody: "Nothing it was great"
Nevýhody: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Nevýhody: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Výhody: "outstanding crew -- particularly one flight attendant."
Nevýhody: "Length of flying time -- not airlines fault. Could be more space"
Nevýhody: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Výhody: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Výhody: "Thank you to wonderful hard working Crew."
Nevýhody: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Výhody: "Qatar has one of the best service in the world"
Nevýhody: "Nothing that I ca th think off"
Nevýhody: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Výhody: "Stopover in Doha fun. The people are so friendly."
Výhody: "Service great and on time"
Nevýhody: "Lounge in Cape Town was bad."
Nevýhody: "While stay in Doha the did not give any food vochcher for 21 hours what they think no body eat in 21 hours I go to counter they refused next time I will not travel"
Výhody: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Výhody: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Nevýhody: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Výhody: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Výhody: "it was nice on the plane the guests were professional"
Nevýhody: "before boarding the officials lacked professionalism"
Nevýhody: "Transit time was too close with my connection"
Výhody: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Výhody: "Website and in-flight service is quite good. Flights take-off and land on time. The crew is international and quite professional."
Nevýhody: "Onboard entertainment system is not quite good. The touch screen is not responsive and the movie selection is not very good. This is where Emirates excels."
Výhody: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Výhody: "Very nice service"
Výhody: "Overall the flight was great"
Výhody: "I will fly Qatar again"
Výhody: "Everything was good . Yhe only problem is the small portions of food."
Nevýhody: "Captain concern about security."
Nevýhody: "Would be nice if they offered hot towels for the Economy passengers."
Výhody: "When do you need help they always happy Helping"
Nevýhody: "The best"
Výhody: "Everything was great ❣️"
Nevýhody: "✨Nothing ✨"
Výhody: "Flight was on time"
Nevýhody: "Food Crew"
Nevýhody: "Food and more profesional crew"
Nevýhody: "Delay without infromation"
Výhody: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Nevýhody: "flight always late as usual"
Nevýhody: "delayed as usual"
Výhody: "Delayed. Late notification of delay. No text notification of delay."
Výhody: "only the deffective TV particularly seat 30f"
Nevýhody: "deffetive TV..i just sleep thru out my flght"
Výhody: "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
Nevýhody: "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
Výhody: "Ground staff was organized, efficient and polite. Breakfast in economy was very good and flavorful."
Nevýhody: "Flight attendants were efficient; but not particularly friendly. No offer of water in t the middle of a long flight."
Výhody: "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
Nevýhody: "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
Výhody: "the airline provided good communication to customers regarding potential flight re-scheduling and check-in information. the service was good, with a selection of meals. the onboard flight entertainment was very easy to use and had a large range of contents to view. overall I will fly with Cathay again."
Výhody: "Better crew today vs.my jfk to hkg flight"
Nevýhody: "Flight delay"
Výhody: "Not much to like particularly for this flight."
Nevýhody: "The crew was a bit rough."
Nevýhody: "I didn't like their foods specially fish & chicken made me nausea"
Nevýhody: "None in particular"
Výhody: "The flight attendants were pleasant and so was the flight."
Nevýhody: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Výhody: "Great crew and spacey seating."
Nevýhody: "I dont like the servic guys"
Výhody: "Great service from the flight attendants."
Výhody: "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat"
Nevýhody: "Nothing to dislike"
Výhody: "The crew is nice. You can order snacks in between meals."
Nevýhody: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
Výhody: "The staffs were ok. They did everything on the limited power they were given."
Nevýhody: "The airlines should at least compensate the passengers with proper voucher for food and comfortable shelter. It has delayed total like over 8 hours and they kept changing the gate for at least 2 times!"
Výhody: "Everything! Very organized!"
Výhody: "The service was very nice and the ice cream with meals was a nice touch"
Nevýhody: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Výhody: "The crew assisted my wife on boarding the plane."
Nevýhody: "Because of her condition we should get more legroom for her."
Nevýhody: "Less choices of movies"
Výhody: "Helpful crew"
Nevýhody: "Cramped seating. Very little leg room"
Výhody: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
Výhody: "Friendly staff"
Nevýhody: "Entertainment touch screen did not work properly. Staff had yo reset it a few times but it still didn't recognise touch most of time which was frustrating. The screen should be chaned or repaired. It was cold on the plane Departure was delayed but we did not get explanation"
Výhody: "I had two flight crew that went out of their way to exceed my expectations on my BKK to HKG flight. One was the onflight manager, Bingo, and the other was the flight attendant, Carol. They are a testament to Cathay Pacific, and they should be acknowledged for their exceptional customer service!"
Výhody: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
Nevýhody: "None experienced"
Nevýhody: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
Výhody: "Business class service was the best I've ever experienced from any carrier."
Výhody: "Better hindu veg meal"
Nevýhody: "Leg room"
Výhody: "Timeliness, Ease of boarding and friendliness of crew."
Nevýhody: "food was OK."
Výhody: "As always the food is better than 90% of airlines. The entertainment is always great and varied."
Nevýhody: "The crew kept waking me up and were rude."
Výhody: "The flight left in HK without 7 passengers included me. Customer service was very bad in HK."
Výhody: "The in flight services were very good with very professional flight attendant."
Výhody: "The service was amazing & the attendants were so attentive and accommodating."
Nevýhody: "No complaints, whatsoever."
Nevýhody: "Those economy seats can only fit a child comfortably."
Nevýhody: "It was big problem with boarding in BKK because passenger was without a return ticket."
Výhody: "Great crew, food, lots of free wine"
Nevýhody: "The dim sums could be changed for something else."
Nevýhody: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Nevýhody: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Výhody: "We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best."
Výhody: "Excellent in-flight service"
Výhody: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Nevýhody: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."
Výhody: "Crew was great..easy check in for a techno dinosaur like me."
Nevýhody: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Výhody: "Staff, seat (exit seet)"
Nevýhody: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."
Výhody: "check in easy at Adelaide airport"
Nevýhody: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Výhody: "Crew were great"
Nevýhody: "Lost bags"
Výhody: "The stewards were good"
Nevýhody: "There was no entertainment on this flight. Horrible"
Výhody: "Food was a improvement luggage transfer to connecting flight great a"
Nevýhody: "All good"
Nevýhody: "Never went, why would you not know that?"
Výhody: "Cabin crew were terrific. On board was also very good. Attentive and courteous."
Výhody: "Very comfortable seats, good food, great entertainment- a slick operation was very slick. Not like the old days"
Výhody: "Flight ran on time Cabin staff good"
Nevýhody: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Výhody: "Friendly customer service crew, nice amenities kit, and quick boarding."
Nevýhody: "Old aircraft (737) let’s down a good company and frequent flyers."
Výhody: "Great service"
Nevýhody: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
Výhody: "Overall ok."
Nevýhody: "Ancient plane in bad need of a refurb."
Výhody: "Good crew service"
Nevýhody: "Food was tasteless just warm and food servied don't reflect the menu."
Nevýhody: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Nevýhody: "Crew service was disgraceful"
Výhody: "Pre-boarding customer service staff changed seats for extra leg-room"
Výhody: "Liked service and entertainment"
Nevýhody: "Lack of legroom"
Výhody: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Nevýhody: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"
Výhody: "Thanks Qantas for a great trip home. Good food and service."
Nevýhody: "The new uniform look is terrible."
Výhody: "Friendly crew."
Nevýhody: "Nothing that is unique to Qantas or just flying in general."
Výhody: "Great business class hard product"
Výhody: "The entertainment had a great selection"
Nevýhody: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
Výhody: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Nevýhody: "On board food offering was poor Expensive for distance travelled No onboard entertainment"
Výhody: "Crew very friendly"
Nevýhody: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Výhody: "Fiona's attention to. Ustomer service was outstanding!"
Nevýhody: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Výhody: "Extraordinary crew energy, plenty of food."
Nevýhody: "Ran a bit late and boarding queue was unusually chaotic."
Výhody: "Nice seats."
Nevýhody: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Výhody: "The food and service were excellent!"
Výhody: "Staff were pleasant enough"
Nevýhody: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."
Nevýhody: "Not told that pretty much the only in flight entertainment required downloading the qantas app"
Výhody: "Customer service was outstanding"
Nevýhody: "There was no Sauvignon blanc on the wine list"
Výhody: "The in-flight crew were just fantastic. Couldn't fault the service. Nothing seemed to hard. Thanks to all!!"
Nevýhody: "20 minute delay in take-off."
Výhody: "Faster service.. More attention to customers."
Nevýhody: "Very bad service, entertainment and terrible food.. My food even had plastic in it.. Which I reported to the crew.. Please improve your standards."
Nevýhody: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."
Výhody: "Crew were good & Gold ( Emerald) FFlyer so boarded well"
Nevýhody: "Small seats (narrow) isle seat, being knocked on the shoulder by passing people"
Výhody: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Nevýhody: "Quick service"
Výhody: "As usual, flight attendants were there when you needed them."
Nevýhody: "Chaos at the boarding gate. Business queue used by everyone. Boarding by section a joke. Everyone knows the gate staff aren't going to send them back so it's a free -for-all. Not sure about the cardboard meal box either - it's cheap and nasty. Meals were never a pleasure but now they are abominable."
Výhody: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."