Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Nevýhody: "No toilet available at gate due to enhanced security measures when flying to the USA."
Výhody: "Another confirmation of excellent QA service."
Výhody: "As always crew magnificent"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "coffee is to strong and to many spicy foods"
Výhody: "The seats were comfortable. The entertainment system was wonderful."
Nevýhody: "The crew was disorganized."
Výhody: "Crew, food."
Nevýhody: "Dulles airport - yes, not directly related to the airline but Dulles is over capacity. Some should consider BWI - Baltimore Washington International that is little further but still a good airport."
Výhody: "Nothing as such"
Nevýhody: "Was in 9D both USB power and touch screen not working ."
Výhody: "Friendly crews. Excellent food. Great service. On time arrival."
Nevýhody: "They could provide hotel for transit passengers with long layovers."
Výhody: "Everything was good. Seat is roomy and able to stretch leg."
Nevýhody: "toilet is smaller"
Nevýhody: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Výhody: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Nevýhody: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Nevýhody: "I was moved from the front to the very back upon checking in at the gate due to "Weight and Balance" issues. I was able to move back to my original seat once in the air, but there was no forewarning of this even with advanced purchased tickets. Just a hassle since this flight was long and all I wanted to do was get some rest."
Výhody: "Good crew, fair choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead. Not sure we like the Dreamliner configuration and levels of comfort more than the 777 or Airbus offerings but it was fine."
Nevýhody: "A couple on our flight decided it was OK to have their 4-year old run around the cabin shrieking and causing a lot of fuss. Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep... spoiled experience.. miserable flight in this respect. Terrible Business Lounge 'Aspire' in Gatwick; dirty and poorly equipped - not even Prosecco on offer without paying £5 for a small glass. Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. The food choices while good, have been paired back as have the selection of wines."
Výhody: "Nothing much except for Hamad Airport ."
Nevýhody: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Výhody: "Entertainment variety Frequent drinks offered onboard"
Nevýhody: "Insufficient amount of in-flight food portion"
Nevýhody: "It was too cold in the plane."
Výhody: "Crew were very helpful and courteous"
Výhody: "Staff was reasonable"
Nevýhody: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Nevýhody: "Unfortunately WiFi services was off"
Nevýhody: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Výhody: "QR528 landed in Chennai at 01.50 hrs IST on time was out of plane in 10 mins and then the endless wait for my baggage after immigration check, being a Indian citizen no issues but was able to collect my baggage at 3.02 hrs Doha - Chn flying time 3.50hrs, baggage collection 50 mins, its bizzare & absurd"
Výhody: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Nevýhody: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Výhody: "I really enjoyed the flight, which was almost 15 hours long. I give an overall 4 star review for this flight. The boarding process was pretty organized (without including the ignorant passengers who can't read their zone numbers, haha) because they called us up group by group, in a speedy process. Even inside, the cabin crew welcomed us aboard and showed us where our seats are. This leads me to my 5-star rating of the service. Very warm, friendly, and generally helpful cabin crew Qatar Airways has. They fulfilled all my needs even if they had to go out of their way. As for entertainment, I was very surprised at how many great movies they have! Especially the new ones! I would not be bored again with this selection. Food was okay to be honest. It was a hot meal that satisfied my hunger and tasted good, but maybe it's just me and airplane food. Doesn't taste right for me. And to be honest, I was cramped. Not even me but many other passengers felt like the seats were too small. Overall, Good experience!"
Nevýhody: "THere was no wifi"
Výhody: "Space, food, service, handling"
Nevýhody: "That I could not and cannot retrieve my flight on the Qatar Airlines website."
Výhody: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Nevýhody: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Výhody: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Nevýhody: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"
Výhody: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful. Bravo! Planes are new and on time."
Výhody: "Good entertainment choices"
Nevýhody: "One of the rudest check-in staff I have ever dealt with"
Výhody: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Nevýhody: "Boarding in Qatar was a bit disorganised."
Výhody: "Crew was great. Very helpful and caring"
Nevýhody: "Flying in and out of Doha and being marked for yet another deep search was so frustrating"
Výhody: "Crew was great"
Nevýhody: "Out of mango juice and the plane was too old."
Výhody: "The seating, crew members, and entertainment was really good."
Nevýhody: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Výhody: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Nevýhody: "Nothing as such"
Výhody: "Economy treated like first class!"
Výhody: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Nevýhody: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Výhody: "Incredible staff, fast boarding, great entertainment center."
Nevýhody: "Breakfast frittata was like rubber."
Výhody: "The hospitality of the crew in both flights from Atlanta to Doha and from Doha to Chennai"
Nevýhody: "The seats were not that comfortable for a long flight and i had a very disturbed sleep"
Výhody: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Výhody: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Nevýhody: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Nevýhody: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Výhody: "Liked the entertainment options with a large movie catalog."
Nevýhody: "Customer service by phone, boarding process, width of seats, speed of cabin service."
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
Výhody: "Departure on time, arrival ahead of time."
Nevýhody: "There is FAR TO MUCH chatter on the PA system. Cut the crap man! There are to many wining kids on board. DONT SELL TICKETS TO PARENTS WITH SMALL KIDS. They are VERY annoying."
Výhody: "Flight was on time. Crew handled a dispute between two passengers effectivley and professionally."
Nevýhody: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Výhody: "Flight was on time."
Nevýhody: "Check in line was very long and boarding was very unorganized."
Nevýhody: "4 hours late - no communication Rude flight attendants"
Výhody: "The price was good"
Nevýhody: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Nevýhody: "Because of health reasons, we wanted to cancel the flight but there was no such option. firstname.lastname@example.org"
Výhody: "Customer service is awful I will never fly Pegasus again"
Výhody: "The flight was very uncomfortable and dirty"
Nevýhody: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Výhody: "Cheap ticket prices"
Nevýhody: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Výhody: "Good price basic amenities but all in all a great deal"
Nevýhody: "Everything was great!"
Výhody: "Free cup of ice."
Nevýhody: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Nevýhody: "On my flight, passengers were rude to the extent that a fist fight broke out and cursing amongst everyone occurred."
Nevýhody: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Nevýhody: "The company could have alerted of the 25€ you have to pay for stepping out of the airport."
Nevýhody: "Wait time, customer service"
Nevýhody: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Výhody: "The price"
Nevýhody: "The mass"
Nevýhody: "Space for the leg"
Nevýhody: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Nevýhody: "No entertainment at all + My ticket was with the food meal and it was surprising that the meal was only sandwich without any drink or at least water ..."
Výhody: "As noted above"
Nevýhody: "Nothing really"
Výhody: "Everything was on time, crew was nice, a lot of empty seats"
Nevýhody: "Noisy children..."
Nevýhody: "Every service bad"
Výhody: "Did not like anything about it,"
Nevýhody: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Výhody: "Crew was very nice. Seats were comfortable."
Nevýhody: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Výhody: "food that we bought was ok Fast boarding on time departure nice crew"
Nevýhody: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Výhody: "Arrived 30 mins earlier"
Nevýhody: "Nothing to dislike"
Nevýhody: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Výhody: "On time"
Nevýhody: "Public address system loudspeaker on plane was quite loud"
Výhody: "The seats were not too tight and the food is not extensively expensive"
Nevýhody: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Nevýhody: "This experience was absolutely horrible for my wife and myself both. We understood that being among the more "budget friendly" airlines, we would have to sacrifice some comfort. But this airline is beyond atrocious to say the least. There is no terminal exit, but rather we had to walk down steps from the plane, walk in the rain to a stand-up bus, and ride it to the airport. How on earth are you supposed to make close connecting flights with those conditions? We barely made it only because they let us skip the line for security. Save yourself the misery; dig deeper in your pocket for a better airline."
Nevýhody: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
Výhody: "Great team and great pilot everybody to the baggage people were excellent!"
Výhody: "Nothing in particular"
Nevýhody: "Payment options suck! Did not know ahead of time that nothing is offered free of charge!"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "As long as I arrive safely, price is the most important thing about a flight..."
Výhody: "Crew was attentive"
Nevýhody: "Luggage was not put on plane, it arrived 8 hours later."
Nevýhody: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Nevýhody: "How luggage was treated"
Výhody: "That it got me and my luggage there when scheduled"
Nevýhody: "The seats are cramped on Pegasus flights and you have to pay for everything, including something to drink."
Nevýhody: "The crew conducting the extra security to Tel Aviv did not announce that everyone had to go through the extra security check. People just haphazardly asked or found out from someone else that they had to comply. The checked some passports and tickets prior to the flight to help in boarding but it was a mess. At one point they held the buses because they lost a passenger associated with a ticket and were yelling inside the bus looking for her. Never experienced such disorganization."
Nevýhody: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."