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Výhody: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."

Výhody: "The staff was excellent and friendly"
Nevýhody: "I didn't enjoy the food"

Výhody: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Nevýhody: "N/A"

Nevýhody: "Delayed"

Výhody: "Staff was very courteous; they fed us well"

Výhody: "Nice, clean and modern airplane with great service"

Výhody: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."

Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."

Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."

Výhody: "A swiss machine..."
Nevýhody: "the smell someone left in the bathroom before me."

Nevýhody: "I would have like an announcement to let me know what times food will be served. I woke up just as the crew had passed my row for breakfast and then couldn't get the attention of the lady to serve me breakfast. A vegan option for the menu would be excellent. The leg room on the plane was also very reduced for an 11 hour flight. I wish I would have been offered to pay an additional amount and upgrade to the business class. This option was never offered to me at check-in."

Nevýhody: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."

Výhody: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."

Nevýhody: "A gap between flights for 20 hours"

Výhody: "Nice flight attendants. Clean planes."
Nevýhody: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"

Výhody: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Nevýhody: "Seats a little close together but not terrible."

Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."

Výhody: "The attendants were cordial"

Výhody: "Attendants were cordial"
Nevýhody: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."

Výhody: "Plane was nice, lots of movies to watch, free wine"
Nevýhody: "Seats to close together, crew a little snooty"

Nevýhody: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."

Výhody: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Nevýhody: "I found the movie selection a bit limited for such a long flight."

Výhody: "So far so good"
Nevýhody: "So good"

Výhody: "Can't think of anything we didn't like. All the attendants were very nice, always smiling and helpful. It was great, will fly with Swiss again for sure."
Nevýhody: "Can't think of anything."

Výhody: "The new 777-300 is great. besides the disorganized boarding, everything else was great!"

Výhody: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Nevýhody: "Notithing to dislike comes to mind."

Výhody: "most things were good"
Nevýhody: "the passport check process in Zurich was awful!"

Výhody: "Good people."
Nevýhody: "Bad food."

Výhody: "Nothing"
Nevýhody: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."

Výhody: "All the meal and snacks were excellent! The crew was friendly."
Nevýhody: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"

Výhody: "Great food and drink service."
Nevýhody: "Entertainment system is outdated relative to other airlines. A bit disappointing."

Výhody: "I liked the fact that I got to Los Angeles safely"
Nevýhody: "The bathrooms were tiny, seemed to be in a bad shape and one of them was straight disgusting. The cabin was crowded and there was not much room to stretch. There seemed to be something wrong with the main dish (special order) and I started to feel ill soon after eating from it. It took a few days to get better. The headset didn't work for most of the trip, even after several attempts by the flight attendant to re-set it."

Výhody: "Kind flight attendants who were attentive and friendly"
Nevýhody: "Seats are hard and very small. No chargers and having the remote control cut into the armrest was uncomfortable and awkward. I kept accidentally hitting the stewardess button with my elbow when I would try to use said armrest."

Výhody: "Nothing"
Nevýhody: "The fact that Swiss air didn't put me on a stand bye flight after I missed my Barcelona to Zurich flight because I was at the wrong gate was no professional of Swiss airlines! They gave me no help at the airport and I was forced to pay $1,200 for a new flight home."

Výhody: "I arrived safe."
Nevýhody: "The plane was old. The space was very cramped and the entertainment didn't work. There was no wifi."

Výhody: "The seats were really comfortable! The staff was amazing. They were very friendly and kind. The seats reclined really nicely."
Nevýhody: "I would have liked more movie choices but it wasn't too bad of a selection."

Nevýhody: "Old entertainment system didn't work"

Výhody: "In flight entertainment was decent"
Nevýhody: "Seats were not comfortable. Will fly a different airline next time."

Výhody: "Super friendly amazing Flight Attendants!!"
Nevýhody: "plane seats seemed kind of old"

Výhody: "Service"
Nevýhody: "None"

Výhody: "No issues. Loved it."

Nevýhody: "Seats r not comfortable plus entertainment is not good enough"

Výhody: "LOVE SWISS AIR!!!!!!!"

Výhody: "Flying Swiss Air was a delight!"

Výhody: "Movie selection was good. Ice cream and chocolate were good."
Nevýhody: "Connection was tight, had to run to the gate Should have served a 2nd full hot meal since flight was 12 hrs (flew in another airline for only 10 hrs and 2 full meal were served ) Didn't have enough stock of chocolates for duty free sales Flight attendants didn't offer water as often as they should have since it was a long flight (just comparing to other airlines)"

Výhody: "The only thing working for these people is the food on the plane. That's about it."
Nevýhody: "Staff was extremely rude, no internet access, the tv and remote are old and very poorly kept. If you don't arrange your dishes after you eat to the staff's liking --- you will get one of the worst attitudes possible which is just unacceptable. Unfortunately this attitude transfers to the airport staff in Zurich so I was not too shocked on the plane. However, they should learn a thing or two from the Lufthansa employees. They are a long way from being professional."

Výhody: "Flight was almost empty and Got to sit by my self with no one next to me. And the flight attendants were amazing."

Výhody: "Service on plane was excellent."
Nevýhody: "Boarding is disorganized. Ok board is the general rule. The waiting area behind passport check was Spartan and lacked any real amenities. No food, services or area to charge devices."

Nevýhody: "The service"

Výhody: "Safe trip. Announcer had a radio voice."
Nevýhody: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."

Nevýhody: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"

Nevýhody: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Výhody: "Smooth flight. Pilots at Lufthansa are the best regarding landing and taking off. I like also a lot that lufthansa flies mostly with Boeing airplanes."

Výhody: "It is so nice to flight on board a plane were the staff knows what to do."

Nevýhody: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."

Výhody: "Exelent crew"
Nevýhody: "Distance too far between gates for transfer"

Výhody: "As usual, good customer service."
Nevýhody: "I fail to see why Lufthansa is deliberately destroying their competitive advantage."

Výhody: "Nothing"
Nevýhody: "The flight attendant did not bring the wheel chair and take me to the bus where I waited too long and when I arrived to customs no wheel chair was there and I asked every officer there how to get the wheel chair no one helped after long time one officer called and the chair arrived and he transferred me to a cart the driver was very bad he did not help in seating me and I sit on the back with my carry on when he drives like crazy I fell on the floor screeming he stopped and place me in the front and he asked if I need a doctor I told him no I just need to catch my flight although I was hurt badly with a very big bruise and when I reach the gate the plane was gone and I have to wait for another flight to take me to San Francisco and from there to Los Angeles and I singed a paper that I don't want a doctor"

Nevýhody: "Took off late."

Výhody: "On time-well organized!"

Nevýhody: "I didn't like the food"

Výhody: "Amazing"
Nevýhody: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."

Výhody: "Service was execellent"
Nevýhody: "The entertainment system and charging didn't work but they did give me a voucher for 100 Euros to spend."

Výhody: "On time"

Výhody: "THE VIDEO OF THE FLIGHT THE WHOLE TIME. THE SMOOTH SMOOTH FLIGHT. THE FOOD AND WINE. THE SERVICE."

Výhody: "Very nice flight, very little if no turbulence food was decent just luggage took forever"
Nevýhody: "Luggage wait was an hr other then that the A380 which is my favorite plane was amazing"

Výhody: "The downstairs lavatories are genius!"
Nevýhody: "Nothing!"

Výhody: "Great food!"
Nevýhody: "No entertainment"

Výhody: "Friendly crew"

Nevýhody: "1 hour between flights meant a very hectic transfer."

Nevýhody: "They change the gate for transfer last minute"

Výhody: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Nevýhody: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."

Výhody: "Service was very good."
Nevýhody: "Pasta was so so."

Nevýhody: "flight was late; food was not so great, lunch and dinner were the same; :-("

Nevýhody: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"

Výhody: "Same as above"
Nevýhody: "Same as above"

Výhody: "NOT MUCH. LEFT, GOT THERE ON TIME. SMOOTH FLIGHT."
Nevýhody: "SEATED, TREATED LIKE CATTLE. VERY UNCOMFORTABLE DUE TO NARROW SEATS. GAVE US TWO MIDDLE SEATS IN FOUR-SEAT CENTER. WANTED $35/EA TO PRESELECT SEATS, ONE-WAY. NEVER AGAIN IF I CAN HELP IT....."

Výhody: "Service,entertainment, and food. Easy check in"
Nevýhody: "Cabin was too warm. No air vents in new aircraft so difficult to sleep."

Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"

Výhody: "short hop--good"

Výhody: "Great"

Výhody: "All meals provided were pretty bad. The premium economy seats are worth the extra money."

Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"

Výhody: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Výhody: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Nevýhody: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Výhody: "The crew was incredibly pleasant and helpful"
Nevýhody: "The entertainment system didn't work for many passengers, and had to be continually reset, and sometimes still did not work. When it did aorkX it was extremely slow and unresponsive. Also, the USB and electrical outlets near the seats did not work and power devices"

Výhody: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Nevýhody: "I started to get hungry between meals."

Výhody: "On-time flights."
Nevýhody: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Výhody: "everything else was fine"
Nevýhody: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Výhody: "Smooth flight!"

Výhody: "IT WAS ALL PRETTY GOOD"
Nevýhody: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Výhody: "Air bus was amazing!"

Nevýhody: "See above. Horrible."

Nevýhody: "Cabin crew strike...all flights cancelled. Could not get through to Lufthansa by phone and no replay via email for assistance with re-booking. Website would not allow re-booking without $900 in re-booking fees."

Nevýhody: "It was cancelled!"

Výhody: "We made it safe and sound!"
Nevýhody: "An older smaller jet. Kind of rickety... but we made it."

Výhody: "Easy to use Lufthansa,"
Nevýhody: "however since we had a cheap ticket, for some reason they would not let us check in online only at the airport. Online check in should be available for everyone no matter what kind of ticket you have."

Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"

Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."

Nevýhody: "There was no wifi on flight"

Nevýhody: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Nevýhody: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Výhody: "On time and friendly crew"
Nevýhody: "Boarding needs improvement"

Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Výhody: "The service"
Nevýhody: "The food."

Nevýhody: "Not enough leg room"

Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"

Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."

Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."

Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Výhody: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nevýhody: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Nevýhody: "Flight was cancelled."

Výhody: "Wifi on Board"
Nevýhody: "Nothing"

Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"

Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."

Výhody: "Crew"
Nevýhody: "N/a"

Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Výhody: "Entertainment"
Nevýhody: "Food and one bathroom out of service makes an awful flight"

Nevýhody: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Nevýhody: "The streaming service didn’t work"

Výhody: "Nothing"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Výhody: "The cabin crew were pretty good. That's about all that was good."
Nevýhody: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."

Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."

Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."

Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."

Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Výhody: "Easy airport business"

Výhody: "Loved this 747! Crew was professional and food was very good."
Nevýhody: "We had a long wait (25 minutes) at the gate because we were early."

Výhody: "Special treat for King's Day Friendly crew"
Nevýhody: "15 min late boarding 30 min delay leaving the gate Very little leg room"

Výhody: "everything"
Nevýhody: "nothing"

Výhody: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Výhody: "- entertainment systen was OK (movies), but has no current news - food was good - windows can be darkened progressively"
Nevýhody: "- Schiphol airport (AMS) is small, crowded, noisy; no water fountains; toilets are dirty and insufficient in number; SFO is much better - KLM boarding process was chaotic (not by group or row number), boarding/security personnel (4 old guys) didn't have a clue - 787 is noisy, chairs are uncomfortable (my back still hurts) and very close together, they also recline way too much - food trays not collected promptly - noisy babies on all flights - clearly not enough cabin crew for a full flight - no or wrong info by pilots on timing (crew are always lying anyway) - gate is all around the back at SFO (long taxi to get there) - they inserted people in wheelchairs during deboarding thus holding everybody up."

Výhody: "Economy class product offers good value for money."
Nevýhody: "Boarding processes could be enforced consistently."

Výhody: "Flight all good"
Nevýhody: "Suitcase did not arrive and still not received."

Výhody: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Nevýhody: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Výhody: "Very good flight.I recommend it to everyone."

Výhody: "The flight attendants were amazing. Great entertainment system."
Nevýhody: "Seats were a bit uncomfortable for long distance flight."

Výhody: "Friendly stuff"
Nevýhody: "The expiriace going there was horrible because of the weather."

Nevýhody: "Small seats"

Nevýhody: "Tegel airport was horrible as it was very confusing. Two flights next to each other at the gates created a swarm of people. Confusing line ups at the checkout counter."

Výhody: "Crew kept the bathrooms tidy"
Nevýhody: "USB port (for charging) was not working. The connector inside was destroyed. Light was not working. Crew member refused to serve the coffee saying that the plane was going thru turbulence which was not quite true. There was no vegetarian option as far as meals were concerned. He did not even offer fruits as substitute. One of the crew member did not seem friendly at all. rather grumpy at times. Most of them do not speak decent English so it is hard to communicate with them anyways."

Výhody: "The crew was amazing and tentative to all of my needs and if there was any question or concern they were quick to respond to it. They also fed us multiple times and offered snacks and beverages throughout the entire flight."

Nevýhody: "Crews the best"

Výhody: "Everything"
Nevýhody: "None"

Nevýhody: "Food"

Nevýhody: "Everything was well)"

Nevýhody: "They denied me boarding because I did not have a printed ticket!!! THIS WAS NOT DISCLOSED WHEN I BOOKED IT NOR IN THE CHECK IN EMAIL."

Nevýhody: "My tough plastic carry-on didnt fit into their newly applied strict rules and had to checked in. Arrived Broken into pieces:("

Výhody: "Nothing"
Nevýhody: "Food was tasteless. Crew- had "you owe me faces" the whole flight. Outdated equipment, TV and so on."

Výhody: "Food service"
Nevýhody: "Service"

Výhody: "The service in the flight."
Nevýhody: "I had problem with entertainment system because I could see any images on the screen and they couldn't fix it. For 12 hours flight it was not fun."

Nevýhody: "Nothing bad. All is good."

Výhody: "Legroom"
Nevýhody: "Sandwich was unappealing"

Výhody: "Attentive staff and service. I will always use Aeroflot when traveling to Russia."

Nevýhody: "Unable to selesct seating."

Výhody: "comfortable seat and leg space"
Nevýhody: "I had 2 bug bites on my thighs... I hope the airline will clean and spray the upholstery."

Výhody: "Smooth landing. Professional pilots. Great crew. Good food"
Nevýhody: "Bad seats. No room. No comfort."

Výhody: "Professional service"

Výhody: "Always on time"

Výhody: "All right"
Nevýhody: "Nothing"

Výhody: "Flight attendants are good."
Nevýhody: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."

Výhody: "This was a cheap flight from LAX to ZRH with a layover in Moscow and that's about as good as it gets."
Nevýhody: "The check in personnel was not that helpful and were very slow to check in everyone to their corresponding flights, and since kiosks were not available for aeroflot the experience was unavoidable. The plane economy class is really as uncomfortable as it gets for a transatlantic flight. There were no beer options for the flight (nor vodka which is weird), and flight attendants weren't that happy to talk to you in English. 5 hours wait at Moscow are the worst, if you're thinking on saving some dollars on a transatlantic flight this is not worth it."

Výhody: "Nothing!"
Nevýhody: "No respect from crew, no beverages, everything no good!"

Výhody: "I like the service, flight attendants were very nice, food was great, the seats were comfortable and had plenty of leg room"

Výhody: "some of the food"
Nevýhody: "Worst flying experience. Very over obese guy and his wife (at least 6'3" and 400 ibs) were seated next to me. I never had that ever happen to me and during the flight from LA to Moscow, the guy's body for 12 hrs was all over me and sweaty. Most disgusting. It was an invasion of my private space and taking the right to my seat because his body was on my seat. No human being should suffer through that experience I ordered special meal and it was all plain and vegitarian even though I am not vegiterian"

Výhody: "Almost all the flight attendants were exceptionally nice and anxious to please. It reminded me what US airlines used to be like many years ago. The food was a little different, but very good. There was a great selection of movies and the plane was very clean."
Nevýhody: "One flight attendant named Olga was surly and rude. It was a stark contrast to all the others."

Výhody: "friendliness, food, in-flight entertainment"

Výhody: "Everything was great!"
Nevýhody: "Everything perfect."

Výhody: "On time"
Nevýhody: "The food"

Výhody: "I did like everything, but last year they let us to have 2 luggage's for free, this year it was only 1. That's the main thing we did love on Aeroflot."
Nevýhody: "My friends mother was flying with us, she did not received her luggage"

Výhody: "New Dreamliner planes are great for jet leg recovery."
Nevýhody: "After unbelievably long check-in, they were not able accommodate our family . Me and my wife had to take one child each separated by 8 rows. The flight attendants unfriendly attitude was not even a surprise anymore after spending 4 days in Moscow."

Výhody: "The movie options were good"
Nevýhody: "I had to sit separately from my husband on a 12-hour flight and on the previous flight from St.P to Moscow. I never had this kind of problem with any other company but Aeroflot! We never paid for seats either but we never had to. We just wanted to sit together and we bought our tickets almost a year in advance. Also food was disgusting. The worst food I had on the plane."

Výhody: "The service and seat comfort ability were the best"
Nevýhody: "The boarding was not great. Everyone was boarded at the same time and priority seating was disregarded."

Výhody: "price. service."

Výhody: "Same as before, very happy and pleased and enjoyment exceeded expectations. I highly recommended Aeroflot to all of my followers online!!!"

Nevýhody: "Some of the crew were not working for you - they seem to act like you are inconvening their lives."

Nevýhody: "More training in English would make communication better."

Výhody: "Great service, great movie selection, nice leg room, and it's non-stop!"

Výhody: "Entertainment, courtesy of the crew"
Nevýhody: "The white bread was cold and kind of old."

Výhody: "On time!! Friendly crew!! Great price!!"
Nevýhody: "Cabin service was a bit infrequent wifi was incredibly expensive and slow Food was worse than standard international flight :-/"

Výhody: "Good"

Nevýhody: "I did not like how I was not able to check in early. There wasn't that 24hr check-in email"

Výhody: "Crew was courteous. Flight was long but entertainment was good. An okay flight."
Nevýhody: "Not much to be said about going beyond what is necessary. I myself am a simple traveler who does not need much in special accommodations. But, I often felt I received the bare minimum of customer service. Not good, but not bad either."

Výhody: "Smooth boarding"

Výhody: "Thank goodness for movies and free wine on this flight. Without it I would have been the most miserable I have ever been."
Nevýhody: "The seats and leg room on large Aeroflot flights are so uncomfortable! Really almost unbearable."

Nevýhody: "Poor service. Flight attendant is rude"

Nevýhody: "Great staff"

Výhody: "The stewardess was able to swap my meal to Asian since I didn't eat meat but forgot to request it. The plane was clean and movies were good. Free wifi in moscows airport was nice."
Nevýhody: "The nine hour layover in Moscow was horribly long, when there is no where to and rest at 3am other than an upright chair or concrete floor. There were so many announcements that it was also difficult to rest there even with earplugs. The gentleman next to me was 6'5" and not small and took up a quarter of my space, making it quite uncomfortable after an exhausting layover."

Výhody: "Great crew. Great pilot!!!"

Výhody: "Comfort"
Nevýhody: "Waiting to board"

Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."

Nevýhody: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."

Výhody: "Crew provided great service."

Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"

Nevýhody: "More communication about flight delays from the airport staff."

Nevýhody: "Enough of LOT. For a couple hundred bucks more you get a much better trip. LOT is the no frills discount line."

Výhody: "the crew was really amazing!"

Výhody: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Nevýhody: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"

Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"

Výhody: "Crew"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"

Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."

Nevýhody: "Food and not enough entertainment"

Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."

Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."

Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."

Výhody: "Good"

Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"

Výhody: "Poor boarding processs"

Výhody: "Not much."
Nevýhody: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."

Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."

Výhody: "Friendliness"

Výhody: "Flight on time... arrived on time.... food was great...."

Výhody: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nevýhody: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."

Nevýhody: "They lost my baggage"

Výhody: "I can't give any review, because I cancelled my flight."

Výhody: "Plane is comfortable"
Nevýhody: "Crew is not very friendly. Security personnel downright rude"

Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"

Výhody: "Price of tickiet"
Nevýhody: "Service"

Výhody: "Nothing."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."

Výhody: "From check-in to boarding went as smooth as possible. 5 star service."

Výhody: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Nevýhody: "Slow and hectic boarding in Warsaw"

Výhody: "Flight was on time, the crew was very pleasant. No complaints"

Výhody: "Comfort of plane"
Nevýhody: "Delay for no reason and extra 4 hour layover in warsaw"

Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"

Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."

Výhody: "It was very pleasant flight"
Nevýhody: "Crew atmosphere"

Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."

Výhody: "Confortable flight, pleasant crew, would definitively fly again."

Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"

Nevýhody: "Bathrooms"

Nevýhody: "Check in staff was unprofessional and extremely rude."

Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."

Nevýhody: "Food was terrible"

Výhody: "Customer service was good and flight arrived on time."

Nevýhody: "Free drinks please"

Výhody: "Food"
Nevýhody: "Inattentive crew"

Výhody: "lots of legroom on this flight"

Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"

Výhody: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."

Nevýhody: "The plane was still in Warsaw (didn't make it to Prague) but we weren't told the flight was cancled or even delayed until after we were supposed to board the rebooking took forever so long that one in our group was put on an earlier flight than other because his plane left by the time we could have been rebooked."