Nevýhody: "Vegetarian meals can be better"
Nevýhody: "Food had only beef options"
Výhody: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Nevýhody: "Leg room Food choices"
Výhody: "Good movie selections"
Nevýhody: "Food wasn't as good as usual on Turkish flights."
Výhody: "Good movies"
Nevýhody: "Lack of drinks offerdd"
Nevýhody: "I nearly missed my connecting flight because of how poorly organized Ataturk airport is. Disembarking was extremely time consuming; there were few signs instructing connecting passengers where to go; and the employees of the airport were extremely unhelpful and gave conflicting information. I made my flight with only minutes to spare after going through two security and passport checkpoints and sprinting an entire wing of the airport. I will never fly through Ataturk (or anywhere in Turkey) again."
Nevýhody: "Staff seemed to not care about passengers. Could partially be a language/cultural barrier, but i have consistently noticed staff just want to push through their tasks. Actual service is not a priority it seems. Another issue, often times they run out of food."
Výhody: "Everything was more than perfect. Thanks Turkish Airlines."
Nevýhody: "On board internet must be faster."
Výhody: "Crew was good Comfortable seats"
Nevýhody: "food could have been better"
Výhody: "Good entertainment."
Nevýhody: "Need to have better boarding and organization."
Výhody: "The food was SUPER DELICIOUS! The seats were comfortable, the movie selection is great, and the staff's care and commitment to customer happiness is unmatched!"
Nevýhody: "Not enough bathrooms. Very long lines to go to the bathroom."
Nevýhody: "No, disappointments:)"
Výhody: "Food was fine"
Nevýhody: "delay time and Istanbul airport"
Výhody: "The best airline to Europe! Period! Boing in the new 777 and has very comfortable seats with plenty of room for your feet even in economy class. Huge number of movies and TV shows. The food is excellent. Only missing part is to have some candies or chocolates for the 13 hour trip for San Francisco to Istanbul. You can not beat their price. Crew is very friendly and helpful at the same time. Slippers and socks they give you in economy class + cotton blanket of course make you feel you are 1st class traveler. What else? You name it and it is there. Will fly again with Turkish airlines."
Výhody: "Fantastic onboard entertainment. Lots of current movies and tv shows to watch. Music was available, too. Even a camera under the plane to see what you’re flying over...usually clouds. USB charging, big screens in the headrests, games, remote control with keyboard and game controller, network cable for laptops without Wi-Fi even. The had pillows and blankets on every seat when we arrived and handed out hot towels before the first meal. They also provided a kit with eye mask, toothbrush, cologne, and slippers. Far better than we expected."
Nevýhody: "We were subjected to at least five security checks after our transfer in Istanbul. At the gate they checked our passports and boarding passes five times before boarding, every carry on bag was searched and every person was patted down. We even watched while one man held up his baby for a guard to pat the baby down! This was all after the security we’d received to get to our gate. So, if you left the gate to use the bathroom, you had to go through all the checks again."
Výhody: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Nevýhody: "Istanbul airport is crowded. Looking forward to the new airport."
Výhody: "Everything was perfect. I enjoyed my flight specially delicious food. I will definitely fly again by Turkish Airlines. I also recommend to other travelers."
Nevýhody: "The flight arrived a little late. It was not on time."
Výhody: "Comfort, food, staff, everything"
Výhody: "Great food, good selection of movies."
Nevýhody: "Short transit time. Very risky. Small seats."
Výhody: "The crew was very helpful,seats comfortable."
Výhody: "service was excellent!"
Nevýhody: "food wasn't enough or good"
Nevýhody: "We had to wait about one hour after sitting."
Výhody: "Good food and courteous service."
Nevýhody: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Výhody: "entertainment selection"
Nevýhody: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Výhody: "Excellent price, customer service & we enjoyed it. Thank you."
Výhody: "The service was very good, friendly, courteous."
Nevýhody: "Can't think of anything."
Nevýhody: "Pathetic vegetarian food. Same pasta was served twice."
Výhody: "The seats had a decent amount of leg room."
Nevýhody: "Stuck in Istanbul airport for three days because of snow. The way the airline handled it was APPALLING. Second night stood in line for a hotel for over four hours only to find out at 3am that there weren't any more. And none of that captures the insanity of being sent to a transfer desk with no way out except buying a Turkish visa and going through immigration. Inexcusable. I have traveled to over 40 countries in the past 30+ years and this was beyond the pale, absolutely a nightmare, and almost all of it (excepting the actual snow delay) in the airline's control. NEVER FLY THIS AIRLINE THROUGH ISTANBUL."
Výhody: "Amazing service and comfortable environment. The really take care of you"
Nevýhody: "Boarding Process could be a little streamlined. Guess we are used to the regulated process"
Nevýhody: "First the flight was delayed 2 hours and then we sat on the plane for 7 hours before take-off, while the crew took care of several issues. Ridiculous. Should have made us wait at the airport gate so we could have eaten proper food and had wifi."
Nevýhody: "Crew didnt act like they liked their job"
Nevýhody: "Too many seats. Very uncomfortable on a long trip."
Nevýhody: "they lost my luggage by my first stop"
Nevýhody: "Everything from good to entertainment"
Výhody: "Food and the service"
Nevýhody: "Ground crew, misleading information"
Výhody: "Great service. On time. Friendly personnel."
Výhody: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Nevýhody: "Nothing negative. Keep up good work!"
Výhody: "Good food and movie selection. Nice pillows and comfort kit."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Nevýhody: "Excellent customer service"
Nevýhody: "Did not update food preferences after the flight was changed due to cancellation by Turkish airlines"
Výhody: "Crew were polite"
Výhody: "The time and the route and seat pitch."
Nevýhody: "Food and crew."
Výhody: "Efficient well groomed staff, thoughtful amenities such as baby seat belts & toiletry kit containing toothbrushes. Palatable tasty cuisine."
Výhody: "The best airline in the world!"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "Wonderful crew and flight. A380 smooth and quiet"
Výhody: "The service and the entire crew were outstanding"
Nevýhody: "BA cited computer glitch in London. Flights were severely delayed. Fortunately my connection was rebooked. Just minus 6 hours of my time."
Výhody: "Breakfast was tasty"
Nevýhody: "Food choices not good for lunch/ dinner"
Nevýhody: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."
Nevýhody: "Vacation was cancelled due to illness."
Výhody: "Crew is incredibly kind."
Nevýhody: "Delay and rerouted"
Výhody: "Everything was just perfect. Thank you very much!"
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "Six years ago, after a very bad experience with this airline, I swore never to use BA again. However, this year, because of my children, I found myself on this airline again and had a very positive experience. The flight was on time, luggage was transferred without a hitch, the food was excellent and in-flight entertainment had a great variety to choose from. The 747 provided a very steady flight experience. Personnel were reasonably helpful. Continue this kind of service - it will help you remain successful."
Výhody: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Nevýhody: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."
Výhody: "Lie flat bed"
Nevýhody: "Non-A380 plane feels very old now and in need of an overhaul. My biggest complaint was the food. On the outbound leg (SFO-LHR) I had the pasta dish which was dry and poorly cooked so on the return flight I opted for the beef dish which was ok. I thought that the pasta was just a one-off issue. When the pre-landing meal arrived, it was so bad I had to look at the menu to see what it was (pea mousse with artichoke and almonds). It was completely inedible. Finally the amenities bag consisted of hand cream, face lotion and lip balm as well as the std toothpaste, socks, eyeshades etc. in the past there were far more items in the bag. Overall it feels like BA has cut costs and I had a reasonable deal on my flight price which I was willing to pay just to have a lie flat bed. I can't imagine if I paid $5K for this flight and had the same experience. I recently flew Emirates from SFO to Dubai in business class and it was comparable to first class in BA."
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Výhody: "Great, very comfortable, easy transatlantic flight"
Výhody: "overall the flight was smooth. they had a video about collecting leftover coins, but but no one came by to collect, and no information as to where to leave your donation, so i just took my envelope and euros with me. price is the only reason I flew British airways again. If I could afford a better ticket I would fly a better airline."
Nevýhody: "the armrest between the seats did not go up all the way. the storage area next to the window seat was dirty on the inside with food crumbs. after the recent news about bed bugs, i was uneasy on the flight. the actual flight was smooth, some turbulence but not the worst. they have absolutely the worst food ever. i have no idea what the awful purple stuff is, but they really should get rid of it. it is really unappetizing by the look of it. the carpet was coming loose in a number of places, just in our seat area. how long would it take to put some tacks in, or even some tape? bathroom was nasty and the sink was clogged.and full of water"
Výhody: "We could tell upon boarding that the crew was focused on making our fight of 10 hours as pleasant as they could. They got along well together, which aided in providing excellent coordinated care to the passengers. Not an hour passed without being offered food, drinks, snacks, drinks, and more food. Even a time delay at take off due of a passenger leaving passport in the terminal was made up mid flight, for an ontime arrival in SFO. Would definitely look to British Airways for my next European trip."
Výhody: "Excellent staff Clean bathrooms"
Výhody: "very friendly and efficient crew"
Nevýhody: "mediocre food, chaotic boarding area"
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Nevýhody: "For the 2nd time, neither me or my husband got our food choice...it has happened everytime we have flown. And we purchased full fare business class seats! I can understand once and maybe for one of us but it has happened EVERY time. MOST IMPORTANTLY, I sadly left my laptop onboard and I called the number for SFO BA Lost and Found for 48 hours....every 20 minutes. NO ONE answered and no one returned my messages. I finally had to drive back to the airport to talk to a human....a 5 hr round trip. No laptop turned in and it didn't turn back up in London. So clearly, cleaning crew stole it. That in its own right is a problem but NO ONE returning my calls. Completely unacceptable. I got the duty manager's email and emailed him TWICE over TWO days before he returned my email. I highly doubt I will fly BA again, I'm afraid."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "Legroom is extremely tight."
Výhody: "The air plane ran out of fuel we had to divert to San Jose we waited two hours because of weather and because the paperwork had the wrong pilots name so they wouldn't let the plane fly. Therefore we waited in the airport all night because neither British airways or American Airlines would help us We waited here all night with no sleep no one would give us a hotel or a meal we have now will be getting into London 24 hours later than planned and we will be out about $1000 in hotels in two hours we had booked that were non-cancelable . Multiple phone calls to British airline Waze and to American Airlines for all of the helpful"
Výhody: "Flight crew was incredibly nice and professional. They were particularly attentive to another passenger that had food allergies. The seats were comfortable, with neck support and low back pillows. The over-intercom announcements were just enough to keep passengers aware of relevant info. There were lots of entertainment choices on the tv in the back of the seat. The first meal was really good (pasta). Thank you for a great flight."
Nevýhody: "The boarding gate was not announced until very close to boarding time and boarding seemed a bit of a free-for-all. The second meal/ 'hot snack' of a pizza pocket was gross."
Výhody: "Lots of movies, excellent quality."
Nevýhody: "Very crowded, otherwise okay."
Nevýhody: "The lady at the check in counter changed the seat I paid to reserve from the front to the back of the plane without informing me"
Nevýhody: "The union bull"
Výhody: "Amazing flight - Crew was attentive and helpful"
Nevýhody: "Did not make it. We are still stuck."
Výhody: "Entertainment selection"
Nevýhody: "Snacks were carb heavy and protein low"
Nevýhody: "The BA ticket counter did not open early enough with enough staff to get all passengers checked in time. As such, the plane was delayed and we missed this connecting flight. Other people were in the same boat. We had no chance to make our connection but others did. While the flight crew offered weak apologies advising they had no control, they made no effort to help connecting passengers in ways the could control. Such as asking all passengers to remain seated allowing connecting passengers off the plane first. Something I've seen done on many other airlines numerous times."
Výhody: "This was my first time on an Airbus A380 and I must say that I'm still in awe of how an aircraft this large can be so quiet and smooth, let alone get in the air. Boarding was smooth. Entertainment was great and the food (depending on what you got) was okay. The inflight crew was nice and helpful."
Nevýhody: "Economy seats are very uncomfortable. I am 6'4 and there isn't that much space. It's even worse when you have a kid sitting in front with his seat reclined all the way back - so the little room I had to start with became even worse. Not to mention he kept rocking his chair back in forth, passed gas about 5 times, felt the need to stretch his arm behind him 3 times so his hand was blocking my screen. I really never got comfortable in my seat during the 11 hour flight. For a plane this large, i would of expected a little bit more comfort, especially when I felt it on AA 777"
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Výhody: "Fantastic service and entertainment. One of my best flights in years."
Nevýhody: "1st service was good. Second just ok."
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Výhody: "Great service from the whole crew"
Výhody: "Travelled in business class so priority boarding was good Well planned boarding by different seat sections Crew attentive when needed but not intrusive"
Nevýhody: "Food selection not great Video screen brightness not working on my screen and so very difficult to watch movies"
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Výhody: "Seats were comfortable and the crew was great."
Nevýhody: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."
Nevýhody: "Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again"
Výhody: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Nevýhody: "I had no complaints - the flight was just what it should have been ie no issues"
Nevýhody: "Nothing !! Thanks for everything"
Výhody: "The entertainment was ok."
Nevýhody: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Výhody: "Tv, food, blanket with pillow"
Nevýhody: "Everything was wonderful"
Výhody: "Crew was friendly."
Nevýhody: "Couldn't find out online which gate my flight was leaving from. Long bus ride from jetway to plane. No in-flight entertainment, uncomfortable seats."
Výhody: "The crew was polite"
Nevýhody: "A canceled flight with poor rebooking and then another 90 minutes delay. 47 hours of travel from Israel to Cleveland"
Nevýhody: "Mucho frío y baños muy sucios."
Výhody: "crew and flight excellent"
Nevýhody: "too close the seats"
Výhody: "Arriving ahead of time"
Nevýhody: "Too hot in the plane"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Nevýhody: "The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable."
Výhody: "Food and entertainment were okay."
Nevýhody: "Iberia was unable to ticket us all the way through to our final destination when we checked-in at our origin (Faro). We then had to go through an arduous process to get handwritten boarding passes in Madrid. This put us at the end of the line for boarding. Then the gate agent refused to let us board because the boarding passes Iberia customer service wrote and stamped didn’t have ticket # on ithem. The gate agent made it clear that it was all on me to go back to the agent at customer service to get it addressed and make it back in-time. The other passenger was my 80 year old mother who a I had to leave unaccompanied at the gate so i’d have some chance of running across the terminal and making it back in-time, which fortunately I did. The complete lack of interest in helping or even acknowledging that this was their mistake is the reason why I will never fly Iberia again."
Nevýhody: "Legroom a little scarce on a 12-hour flight, even though I'm only 5'7" tall."
Nevýhody: "We had a terrible experience with iberia airlines,working with british airways.We almost missed our fl8ght as they cannot find info about e tickets in the computer(otherwise i had tge print out of our tickets). Truly it was a night mare for our family. But we are really glad that we were able to board in the nick of time and finally home ."
Výhody: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Nevýhody: "The seats and the lack of space"
Nevýhody: "We have to spend almost one hour because of delay"
Nevýhody: "Short flight so no type of entertainment or drink/food service."
Výhody: "Liked that each seat had its own screen for viewing and the selection of movies."
Nevýhody: "We specifically paid and picked seats in advance towards the front of the plane and when we checked in at the counter the day of they reassigned us to different seats that they choose at the back of the plane without giving us any type of explanation for doing so. What was the point then in charging us extra to pick our seats?! Also when the person in front of you reclines their seat back you are left with very little room."
Výhody: "Very nice crew members!"
Nevýhody: "The food was So So. We had to take a bus to the plane out in the middle of the taxi area. Sat on the bus for several minutes be fore they would let us board."
Nevýhody: "That plane was way to small for that long of a trip! Very very uncomfortable. No leg room and it got worse when the person sitting in front of me leaned his chair back!!!"
Výhody: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"
Výhody: "Food, Entertainment was state of the art for airlines that is, wine and beer available as choices"
Nevýhody: "No so friendly staff but OK, I've noticed other major airlines trying a little harder. but it was OK. It was difficult changing seat assignments and checking in online,"
Výhody: "Madrid's airport is comfortable and modern."
Nevýhody: "Unless you paid you do not even get a seat assigned until you get to the airport. No food or even drink unless you pay."
Výhody: "Great deals and nice crew! Patient and helpful."
Nevýhody: "The seats were very uncomfortable for such a long flight."
Nevýhody: "Seating and not so friendly"
Výhody: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Nevýhody: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Výhody: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Nevýhody: "Connectors always seem to be delayed causing late boarding."
Výhody: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Nevýhody: "Boarding was extremely chaotic."
Výhody: "Absolutely awesome, thanks for an excellent flight"
Výhody: "Professional kind and helpfull crew Punctual departure and arrival on time"
Nevýhody: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Výhody: "Transatlantic flight with 1980-s entertainment. Both ways...Thirld world ...I was ashamed the airline was American"
Nevýhody: "There was no complimentary water provided"
Výhody: "Everything was pretty good"
Nevýhody: "The seats were kind of tight."
Nevýhody: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Nevýhody: "Flt attendants unnecessarily bossy."
Výhody: "On time and great service by crew"
Výhody: "it was very comfortable, extremely good service, good food, amazing entertainment( good movies, series and games)"
Nevýhody: "it was perfect"
Výhody: "The entertainment was good and some flight attendants were very polite."
Nevýhody: "The last thing I would ever expect from a flight attendant is negligent behavior. A child aged around 5 years old clearly unattended by parents throughout the entire 9 1/2 hour flight to Chicago was not only being disruptive but his behavior could have placed him in danger. From banging the table shut successively against the chair, to walking on top of the seat and placing his hands in the monitor behind him not allowing me to see my screen. Furthermore, his feet and legs dangled and kicked the person immediately next to him across the aisle, creating a dangerous environment for himself and for others as he could have gotten hurt from somebody or a cart passing through. I proceeded to express my concern for the child's safety and the flight attendant expressed these matters are delicate and refused to engage the parent in any type of conversation. This child's screams and incessant yelling lasted the entirety of my flight, hindering ANYBODY from sleeping or watching their entertainment without interruption. Hopefully in the future when faced with not only an extremely disruptive family but a clinically uneasy child, flight attendants will make an effort to at least announce the importance of respecting other people's flight experience. Needless to say this is the very last time I ever fly Iberia. This matter was not only brought to the crew's attention once but three times by three different people."
Výhody: "Good service. On-time"
Nevýhody: "I got a seat automatically, and I can´t selected a preferred one."
Výhody: "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"
Výhody: "Boarding on time."
Nevýhody: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
Výhody: "Everything fine. Attendants very good"
Nevýhody: "Everything fine"
Nevýhody: "flight was late"
Výhody: "Efficient, friendly crew"
Nevýhody: "Rather boring meals Poor flight-following software"
Výhody: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Výhody: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Nevýhody: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"
Výhody: "It was on time and everything went well"
Nevýhody: "They could have offered more water"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "New plane, great seating."
Nevýhody: "Food should be tastier and boarding should be more efficient and on time."
Výhody: "Price. Service and food offered in the plane"
Nevýhody: "The boarding process: everyone crowds into the line without regard of the grouping."
Výhody: "Crew was awesome, seat spacing comfort not so much."
Nevýhody: "Need to have seat upright to use trays to eat on flight"
Výhody: "seat was very comfortable with good leg room. Crew was very polite"
Nevýhody: "coming thru the cabin for garbage pickup more often"
Výhody: "Crew was very good. Seats were spacious. Plenty of entertainment."
Nevýhody: "More frequent snacks."
Výhody: "The price!"
Nevýhody: "Much more but with this price you can not expect much!"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Nevýhody: "Aircraft left an hour late after rushing us through the terminal. The cabin was freezing, the food was bad. 13 hours was a very long time."
Nevýhody: "Flight was so delayed we missed our connection."
Výhody: "Crew were amazing. Timely departure. Inflight meal was good."
Nevýhody: "Not much."
Výhody: "On time"
Nevýhody: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Nevýhody: "The boarding seemed disorganized with a lack of clarity about those with no wheeled luggage allowed in first."
Výhody: "seat comfortable, crew , quietly professional"
Nevýhody: "larger leg room"
Výhody: "Choices of movies and music"
Nevýhody: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
Výhody: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Nevýhody: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Nevýhody: "No film"
Nevýhody: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Nevýhody: "Food's portion"
Výhody: "The pilot could fly the plane."
Nevýhody: "The servers were rude."
Výhody: "Good and entertainment options in executive class."
Nevýhody: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Výhody: "Missed our flight due to initial delays."
Nevýhody: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Výhody: "was a direct flight"
Nevýhody: "we were made to exit down a slepery stairs and pack ourselves like sadines on a bus to the terminal..not good!"
Nevýhody: "If there is a luggage fee it should be clearly stated while reserving the flight. It was upsetting to find out at the airport that there was an extra 85 dollar fee on top of the ticket price. The plane was also very cold. Very uncomfortable."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."
Nevýhody: "This airline company was looking like a scam. I was refused the flight. Then promised compensation, which was then refused again. Treated like kettle. Simply corrupt company."
Nevýhody: "Staff at the check-in and boarding."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Nevýhody: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Výhody: "Good entertainment system"
Nevýhody: "Flight crew could have been more polite"
Výhody: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Nevýhody: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "The ride was comfortable, and the crew was attentive and pleasant. I loved the fact that i had a 10 hour layover, and I could go out into the city and do some sight seeing. This is not to the Airlines credit per say, but it was super easy. I enjoyed getting off on the tarmac just 200 feet from the building, was a nice sunny day."
Nevýhody: "The seats did not have entertainment system that I wasn't going to watch anyways. The seats did not have charging ports either (for phone or laptop), which several airlines now a days are making standard."
Výhody: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Nevýhody: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Výhody: "Everything was mediocre,"
Nevýhody: "Seats were too narrow,very little leg room,poor choices in entertainment"
Výhody: "Treat like a guest 2 great meals."
Výhody: "lots of food and drink"
Nevýhody: "flight was delayed and sat on the run way for close to an hour."
Výhody: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."
Nevýhody: "Leg room too small."
Výhody: "Timely departure and quick boarding."
Nevýhody: "Seats were not comfortable and staff was not exactly tentative."
Nevýhody: "Kayak sucks. I chose to buy ticket w kayak and took me to vayama (another horrible site). The ticket they sold me, which was not cheap, didn’t let me check in online and didn’t say that I was gonna have to pay 200 euros at airport to check in 2 bags!!!! A disaster everything."
Výhody: "Seat was comfortable and we landed on time, even after leaving late."
Nevýhody: "Crew needed better attitude."
Výhody: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Nevýhody: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Nevýhody: "Was an hour late."
Výhody: "Professional smiley crew"
Výhody: "Comfortable seat, crew good, left and arrived as scheduled."
Nevýhody: "Cost of on-board food & drinks"
Nevýhody: "I was informed upon arriving that I was on "standby" for a flight I'd booked weeks in advance, and told the reason was I had not paid the surcharge to reserve a specific seat, and Vueling oversold the flight by 10%. Not cool, Vueling. Also the flight was almost an hour late taking off."
Výhody: "Good timing, efficiency"
Nevýhody: "For the price it's OK, its a low budget airline."
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Výhody: "The airline was terrific, despite being delayed we really did board and arrive at our destination in quite good time. The Italian stewardesses were absolutely charming and offered their services extensively."
Nevýhody: "Loved that me and my travel conpanion go to sit beside one another, and somehow we’re at the very front of the plane together in seats 1B & 1C Prime location. Overall had a very pleasant experience with Vueling 10/10 would fly with again."
Nevýhody: "I missed it because of shitty transportation in Paris"
Nevýhody: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Výhody: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Nevýhody: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Výhody: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Nevýhody: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Nevýhody: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Výhody: "On time professional crew"
Nevýhody: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Výhody: "The flight itself was nice."
Nevýhody: "Flight was delayed of more than five hours Actually the flight was canceled but they displayed it as delayed... running to the counter I was rescheduled to 6pm"
Výhody: "Excellent check in . Before time arrival."
Nevýhody: "Extra small space. Les that normal."
Nevýhody: "They lost my suitcase"
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Nevýhody: "Left late (and therefore arrived late) due to starting the boarding process late and slow boarding. I wouldn't go so far as to say the attendants were rude, but they were not friendly, either. Could not check in online ahead of time due to flying with a US passport (which was not a problem with, for example, British Airways, flying from London to Rome)."
Nevýhody: "overbooking, rude staff"
Výhody: "The crew, very friendly and helpful"
Nevýhody: "Seats are narrow and sometimes broken. Cleanliness needs to be improved"
Výhody: "Good cheap no frills price"
Nevýhody: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Výhody: "The crew was nice and polite."
Nevýhody: "No entertainment, seats did not recline, minimal leg room"
Výhody: "Flight was on time. Flexible crew criteria with baggage , as it was half empty"
Nevýhody: "2,20€ for 0,5 liter of water is really expensive"
Nevýhody: "small plane delayed both ways no information as to why. Rude staff"
Nevýhody: "The people at the check in desk were not friendly"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Výhody: "Was an ok flight for a budget airline"
Nevýhody: "I'd booked it and paid more as it was supposed to be British Airways. This was rather misleading by kayak as I booked with them via the British airways website then forward to vueling. Could have paid less if I'd chosen vueling from the options."
Výhody: "Assigned to row 2."
Nevýhody: "Checkin took 1 to 2 hours!"
Výhody: "Nothing good"
Nevýhody: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Nevýhody: "it took over 55 minutes to check in, instead of having just a luggage drop off point. not sure why you would have people check in at home to have them stand in line for 55 minutes"
Nevýhody: "Delay Cramped"
Výhody: "Flight crew very knoledgeable. Flight attendants very nice dress and clean."
Nevýhody: "No coment"
Výhody: "The flight, especially with the relatively low-cost "Priority Boarding" option was very pleasant."
Nevýhody: "The Malpensa airport boarding process is a bit of a free-for-all, with people lined up a long time before boarding in a very long line. Your best option is to skip the giant line with Priority Boarding. Even in the short Priority Boarding line, it was pretty messy, and a businessman pretending ignorance tried to cut in line in front of me."
Výhody: "It was not clear on Website that we would be charged extra for luggage."
Výhody: "On time, friendly staff at the airport and on board."
Nevýhody: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Nevýhody: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Výhody: "Flight was delayed by more than 1 hour"
Nevýhody: "The crew were very rude, there was no more overheard space in the cabin so two people in our party had to check their luggage, the washrooms at the rear of the plane were out of order and the they were out of three quarters of the food on the menu - effectively nothing to order!"
Výhody: "They board you from both ends of the plane."
Nevýhody: "Everything was good!"
Výhody: "Brand new plane. Very clean"
Nevýhody: "Boarding was a bit messy...."