Nevýhody: "Boarding crew not very friendly"
Výhody: "Quick boarding process! Everything was on time as estimated."
Výhody: "The entertainment"
Nevýhody: "Departure times"
Výhody: "The crew was amazing"
Nevýhody: "Other travellers where rude"
Nevýhody: "Just hate the super smaller seats and the reduced spaces everywhere"
Nevýhody: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Výhody: "The crew was great."
Nevýhody: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Výhody: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Výhody: "The crew was amazing. My seat was comfortable."
Nevýhody: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Nevýhody: "Flight was delayed due to crew not being available."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Nevýhody: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Nevýhody: "Passengers should have the option to ask for additional snacks."
Výhody: "Crew was friendly and graciously got the hot tea I wanted."
Nevýhody: "Had to collect & re check luggage between flights. Couldn't they have been transferred to the next aircraft?"
Nevýhody: "Everything was good!"
Nevýhody: "I understand when weather is rough not moving the beverage carts but a small bottle of water would be appreciated."
Výhody: "Being in First Class"
Nevýhody: "Heavier food selection would be appreciated."
Nevýhody: "Seats were a little tight."
Výhody: "Attentive and friendly crew, great entertainment system"
Nevýhody: "Flight left late due to problem with cleaning crew, seats are uncomfortable, snacks were stale."
Výhody: "Chairs was comfortable"
Nevýhody: "I had a kid kicking my chair the whole flight."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Everything in 1 class"
Výhody: "Snacks and drinks were yummy and very appreciated. Entertainment was great. Tons of shows and movies and all for free. There was also free iMessage only WiFi which was enjoyed while messaging friends and loved ones while in the air."
Nevýhody: "For the amount of passengers boarding, they started the boarding process way too late which resulting in a delay taking off. The entire boarding process felt sloppy, disorganized, and hectic. They allowed passengers to board that were seated at the end of the plane while some 1 was boarding, causing tons of congestion. The boarding process was the slowest I have ever experienced in all the flights I’ve been on. The crew was ok, but slightly snappy/rude like typical New Yorkers. The flight from ft. Lauderdale to New York was much more pleasant."
Výhody: "Quick, safe flight. Very good pilot."
Nevýhody: "In flight entertainment did not work at all during the 2.5 hour flight. Was very disappointed."
Výhody: "Early arrival!"
Nevýhody: "Didn’t know that I didn’t have a window on the row I was on"
Nevýhody: "When the passenger in front reclines their seat it was in my face The legroom wasn’t terrible but I had a hard time even reading since it was so close"
Výhody: "Aircraft appeared to be brand new"
Výhody: "I always enjoy my flights on Delta the staff members are always pleasant and helpful, not to mention a smooth flight. :)"
Výhody: "Everything went wonderful. Excellent crew"
Nevýhody: "No problems"
Výhody: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled."
Nevýhody: "Everything was perfect. Nothing negative to report."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "New Plane - super roomy great selections of movies to watch for free on the TV!"
Výhody: "Everything went smoothly boarding etc."
Nevýhody: "Because of packed flight many of us had to check our luggage. Not horrible, but slightly annoying. As well as taking a long time to de-plane."
Výhody: "The long delay could of been avoided if the Delta counter had lied to me by saying I wouldn't have a problem changing my flight out early once I got into NYC from China Not a happy Delta customer There were delays and no compensation"
Výhody: "Delta Comfort seats"
Nevýhody: "Delta employee who drive shuttle to connection stopped to drop off a passenger and proceed to chat w other workers thereby getting me to my gate late and missing my connection and getting me to Florida almost 3 hours later than planned. Agents at desk in JFK were rude. There was another Delta employee also on the shuttle who was the only one who seemed to show concern. He alerted the driver, called the boarding gate and led me to it."
Nevýhody: "Out of all the airlines I have flown, this was quite disorganized in my opinion. The fact that I was not able to select a seat, nor did I have one assigned to me until prior to an hour before boarding, gave me a bit of anxiety. I don't think it's fair to take away this option to those that get the "cheap, standard" tickets."
Nevýhody: "They were rude and notnhelpful lost my luggage"
Výhody: "Overall it was good"
Výhody: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Nevýhody: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Výhody: "When I was finally able to get on a later flight this was a very good one"
Nevýhody: "The cancellation of original flight was stressful as I had a wedding to attend and the long delay and subsequent cancellation of original flight prevented me from it. Further, I was forced to get local transport after arrival in FLL, since I missed my ride altogether."
Výhody: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Nevýhody: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "Crew were great"
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nevýhody: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Výhody: "Friendly staff"
Nevýhody: "Leg room"
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Snooth and efficiënt with a KLM service"
Nevýhody: "No entertainment"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Great on board service from a very professional crew."
Nevýhody: "Can't think of a thing."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Didn’t happen."
Nevýhody: "The movie selection did not seem extremely varied."
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "Nice crew; clean plane; decent dinner"
Nevýhody: "No entertainment system; insufficient knee space"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Výhody: "Good service onboard, good food. On time."
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Výhody: "Good flights. Good prices."
Výhody: "Flight crew; legroom even in cheap seats."
Nevýhody: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Výhody: "Very friendly staff"
Výhody: "Consistently high standards"
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Výhody: "My bagage broke"
Nevýhody: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Výhody: "In flight food was enjoyable"
Nevýhody: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Výhody: "The crew were pleasant"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Nevýhody: "The bags where damaged from the staff"
Výhody: "Easy airport business"
Nevýhody: "Only one queue for boarding. Flight late on arrival."
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed the plane didn't have wifi / USB"
Nevýhody: "I missed my flight because of MU"
Výhody: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"
Nevýhody: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "The flight was very good."
Výhody: "Friendly flight crew. Food was good as well with options!"
Nevýhody: "My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me."
Nevýhody: "Food was meh...would have rather had a sandwich than the congealed mess that was supposed to be cheese sauce. Needed way more water offered for such a long flight."
Nevýhody: "Lost my luggage"
Výhody: "Plane was only 65/70 full"
Výhody: "On time (actually early) arrival. Comfortable and easy, all smooth"
Nevýhody: "€2.50 for a can of pop."
Výhody: "Basic flight to Dublin"
Nevýhody: "Not enough water"
Nevýhody: "Buying via Kayak seemed to put us in second class status with Aer Lingus. We couldn’t get seats ahead, nor could we check in. We never received any notices from Kayak or Aer Lingus or Justfly who processed the sale."
Výhody: "I thought the airline was nice and it was a seamless process getting on the flight."
Nevýhody: "I am not sure if it is the airlines have different cultures but the flight attendants weren't overly warm..I would describe them as lukewarm We had just got off another flight were the attendants were warm in how they greeted us."
Výhody: "The crew was great once aboard, the food was well above average for airplane food, the drinks were reasonably priced and the entertainment options were great."
Nevýhody: "Attempting to check in online the day before was a nightmare and after half an hour on two different sites and an hour of speaking to very rude customer service reps for both BA and Aer Lingus, we were told we just had to check in in person. The check-in line opened fifteen minutes late, the woman who checked us in didn't answer our questions because she was busy talking to her friend. Once on the plane the Airbus seats were truly awful and should not hold a person for 10+ hours. The wifi also never worked."
Výhody: "Great selection of entertainment."
Nevýhody: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Výhody: "I have never been on an airplane with a crew that constantly gave out orders during the flight. Having the trays and seat backs put up one hour before the flight landed? Frequent barking about the shades needing to be up or down? Making you put your seat back up because someone’s drinking coffee behind you? It got old. I suspect this is a company thing. They seemed friendly enough but they have their marching orders!"
Nevýhody: "See above"
Výhody: "Nothing went wrong so that's plus"
Výhody: "Free update to exit row = awesome"
Nevýhody: "Missing connecting flight"
Nevýhody: "No free alcohol on an international flight?!?!"
Nevýhody: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Výhody: "it was quiet and smooth for an English/Irish flight."
Nevýhody: "Horrific food; horribly tight seats on an E330;"
Nevýhody: "Paying for coffee??"
Výhody: "Friendly crew"
Nevýhody: "Delayed by 30 minutes"
Nevýhody: "They sat me in the last row again and seat did not recline. I was halfway in the aisle. Most uncomfortable flight I’ve ever been on. You had to pay for tea. No entertainment."
Výhody: "Friendly staff."
Výhody: "I paid extra for food and my seat so I don't like giving 5 stars for what I paid for."
Nevýhody: "Changed my friends seat after she paid for bulkhead months ago! The woman in her original seat had just booked her flight two wk's ago!!!! and my friend hurt her knee on the trip and really needed the extra room!!!!"
Nevýhody: "Chaotic mele in the cabin as people used both entrances and met in the middle."
Výhody: "The flight attendants on board were nice. The ticket counter woman at SFO who put my luggage on another flight should have read my itinerary. A colleague at work said aer Lingus loses luggage and this is exactly what happened."
Nevýhody: "The 1.5 hour delay to board the plane; the fact that my luggage went astray."
Výhody: "Flight crew pleasant and efficient considering it was almost a full flight. We departed Hartford 30 minutes late, but arrived only 10 minutes late."
Nevýhody: "My seat had a broken fold down tray which meant that food and drinks would slide off unless I held it up by my knee."
Nevýhody: "no entertainment or food on this short flight so can't assess."
Nevýhody: "We didn't have inflight entertainment at all. 1/43 the tvs were broken. our airplane was changed which we were supposed to be emailed about and never was. Only got 1 soft drink on an 8.5 hr flight."
Nevýhody: "Short flight, so there wasn't any entertainment or food."
Nevýhody: "It was freezing cold in the airplane."
Nevýhody: "All good and drink cost extra and there was no entertainment."
Nevýhody: "Security. Large distances to walk. Poor signage. Poor processes re onboarding. Booked Aer Lingus. Was actually a shitty Stobard plane."
Výhody: "Over the past week I had the pleasure of flying Britiish Air and codeshare Aer Lingus. I don't fly international that much, but I found that there was more room than I remember. I don't think how have had such a pleasant, eager staff on both airlines. The food was okay, but still better than I expected. It is tough to serve that many people. I would certainly fly BA again."
Nevýhody: "Not much to say here. I am a critical person but I don't think that the crew could have done better. My only complaint...boo hoo, first world problem, my video screen didn't work very well. If it was tilted just right it would work. The free head phones have really poor quality. I had my own. In the end... not a big issue."
Nevýhody: "Late, change plane, no entertainment."
Výhody: "Pleasant crew, efficient boarding, comfortable seats. Food was good as was the wine I purchased."
Nevýhody: "First set of earphones didn't work properly. Second set was better, but sound quality was still weak. Had dual prong outlets, so couldn't use my own. Entertainment offerings were decent, but not great compared to other airlines."
Nevýhody: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Výhody: "Free movies and plenty of food"
Nevýhody: "Would have liked to been able to afford better seats"
Nevýhody: "It wasn't written anywhere that my flight was serviced by air lingus. So I had to change terminals to check in barely made my flight. Slowest check in staff Ive ever encountered. No complimentary refreshments thought the credit card machine didn't work so I guess they were complimentary after all."
Výhody: "I love your airline. First trip with you this week. Clean spacious planes. Friendly and caring staff... noticed great things watching crew help others. Great entertainment options and quality. Food was tasty! Looking forward to my next trip with you."
Nevýhody: "All great!"
Výhody: "very attentive staff!"
Výhody: "Airline cancelled flight at last minute No explanation Stranded us at a subpar hotel for 3 days We got sick there Had to cut short our vacation and return prematurely to the US"
Nevýhody: "Everything See above"
Nevýhody: "Our flights were changed numerous times."
Výhody: "The crew was very nice"
Nevýhody: "I didn't like the seat was very narrow wasn't comfortable to seat the not like other planes that they normally better , and a lot of people was walking around and screaming the whole flight and the food was just a little I really didn't like the flight wite El Al"
Nevýhody: "my bags were missed during plenty of time transfer, uncomfortable plane for a trans Atlantic flight, expensive drinks"
Výhody: "See comments about the special meal. I did like it that the crew communicated better regarding water and beverages on the flight from Dublin, than on the flight to Dublin."
Výhody: "Great flight, smooth, nice crew, newer movies to watch, I couldn't ask for anything more"
Výhody: "The flight was delayed for 3 hours at JFK. Missed connecting flight in Dublin. Journey from JFK to Munich took 171/2 hours. Airline gave my a big $14 worth of coupons."
Výhody: "The crew was incredible!"
Výhody: "They sold us Crean's beer on board. We got to Dublin. Nothing else was good."
Nevýhody: "We arrived 2 hours before scheduled departure and quickly went to check in. The line was very long with only one clerk working. After some time, another clerk appeared, but it took 2 hours in the line before we were checked in. The plane left the gate about 45 minutes late, but then we had to burn off extra fuel and sat on the ground for another 30 minutes. Very poor planning all around by Aer Lingus."
Výhody: "The flight wasn't super full, the flight attendants were extremely friendly, and it was a low-key, comfortable experience."
Výhody: "There is a nothing to mention that was memorable or comfortable."
Nevýhody: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Nevýhody: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
Nevýhody: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Nevýhody: "Crew on the ground was very rude"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The crew was wonderful. We were in business class which was modest but comfortable."
Nevýhody: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Výhody: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Výhody: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Výhody: "Crew was amazing. Service and food was good."
Nevýhody: "Random TSA check was not needed at the end when boarding."
Výhody: "Left on time. No turbulence."
Výhody: "great food, entertainment and seat comfort"
Nevýhody: "Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!"
Výhody: "The staff were very helpful and professional."
Nevýhody: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Food was Fantastic, Air France the Best on Air."
Výhody: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Nevýhody: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Výhody: "Free snack and drinks. Good service."
Nevýhody: "I was asked to change my seat repeatedly"
Nevýhody: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Výhody: "Crew was nice and responsive"
Nevýhody: "The overall experience is regular at best"
Nevýhody: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Nevýhody: "There were not noodle soup ready this time."
Nevýhody: "It was delayed"
Nevýhody: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Výhody: "Airplane staff were good"
Výhody: "Seats were comfortable with good recline. Food was good, but not excellent."
Nevýhody: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Výhody: "Not much"
Nevýhody: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
Nevýhody: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
Nevýhody: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Výhody: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Výhody: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Nevýhody: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Croissants instead of pretzels was a nice change of snack"
Nevýhody: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Nevýhody: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Nevýhody: "To many announcements on a overnight flight."
Výhody: "Great service by attendants Spoiled us with food"
Nevýhody: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Výhody: "should let first board passenger in rear rows and not everybody together."
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."