Výhody: "Yeah Everything well organized"
Nevýhody: "I believe so"
Výhody: "I loved the different features on the screen and the excellent. Customer service on this flights"
Nevýhody: "The space on the seat."
Výhody: "It was a decent train ride."
Nevýhody: "Stating it’s a train from the beginning and not having to go from one train station to another."
Nevýhody: "Short and sweet"
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "I not get to go my flight, I couldn't get reimbursement"
Výhody: "Despite being a short flight, they gave food"
Nevýhody: "Nothing. All ok"
Výhody: "More space in business class (777-300) than many other airlines."
Nevýhody: "Entertainment very limited. No adjustable air vents in this aircraft"
Výhody: "Spacious business class seats, excellent meals"
Nevýhody: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Nevýhody: "Seat angle adjustment was not the most comfortable for sleeping."
Výhody: "Great newer plane, great service!"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "Entertainment worked sporadically"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The schedule and timing"
Nevýhody: "The airport, some of the crew, the aircraft seats, the entertainment system"
Výhody: "Great food and friendly crew."
Nevýhody: "Seatback system was old and not very functional."
Nevýhody: "Plane is old and entertainment facilities are no longer appropriate"
Nevýhody: "There was no entertainment available."
Výhody: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Nevýhody: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Nevýhody: "boarding wasn't good."
Výhody: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nevýhody: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Nevýhody: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Nevýhody: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Tiny uncomfortable seats."
Výhody: "Food was good. Crew nice and professional."
Nevýhody: "Landing was not so smooth."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "It was a wonderful flight and service . Hospitality and welcoming."
Nevýhody: "Nothing everything was amazing ."
Výhody: "It was ok fligh"
Nevýhody: "Food was not so good"
Výhody: "Easy, fast, comfortable, no hassles"
Výhody: "Free snack and drinks. Good service."
Nevýhody: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Výhody: "Cabin crew very friendly and caring."
Nevýhody: "Airport services and lounge are OK."
Výhody: "Crew was nice and responsive"
Nevýhody: "The overall experience is regular at best"
Nevýhody: "It was delayed"
Nevýhody: "only there were del;ay at JFK"
Výhody: "On time departure and arrival"
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Výhody: "The food was good."
Nevýhody: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."
Výhody: "Seat room was better on most economy flights. The food was good and the glass of champagne did not hurt at all. The aircraft flew very smoothly from takeoff to landing."
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "nice crew; excellent check in experience!"
Nevýhody: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Výhody: "The crew"
Nevýhody: "Not enough room for legs. Small amounts of food. No entertainment."
Výhody: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Nevýhody: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Nevýhody: "somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!"
Výhody: "Overall good flight"
Výhody: "The crew were great!"
Nevýhody: "The coffee was pretty bland."
Nevýhody: "Not being late"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "We had seats not together. As more of passengers. Only asking to change seats helped"
Výhody: "The crew remained polite and we were given a bottle of water each during at 2.5 hour delay."
Nevýhody: "We had a two and half hour delay on an evening flight on a Sunday from WAW to Paris. This was during the UNFCCC COP24 when there was extra heavy international traffic through Warsaw. It was not clear why the plane was delayed for so long. It meant in the end that we got to Paris after midnight when the RER train had stopped running and the airport was functionally closed. This meant instead of a train ticket, rather a 55 euro taxi to get home. This was an expensive delay."
Výhody: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Nevýhody: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Výhody: "A smooth short-haul leg, no frills but nothing annoying either."
Nevýhody: "A bit tattered aircraft, had to be bussed at both airports."
Nevýhody: "Ear bud connector was broken"
Nevýhody: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Nevýhody: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"
Nevýhody: "flight delayed and no information was being given!"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Absolutely nothing"
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "The boarding process was efficient and the flight crew was very courteous."
Nevýhody: "Not much room in Business Class."
Nevýhody: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Výhody: "Overall the flight was pleasant - the Bombardier is a great plane - there was enough leg room and space. I had a lovely view of the Tatra mountains. Captain made a couple of announcements and kept us informed of flight time, progress and so on. No complaints at all."
Výhody: "This time I found an ail place"
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "very inconviniebt seats"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Nevýhody: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "Customer service was good and flight arrived on time."
Výhody: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Nevýhody: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Výhody: "The staff was amazing on the flight"
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Výhody: "Got me to Paris in one piece"
Nevýhody: "Flight was late leaving and arriving. Even so it was an international flight, no food was available except for a glass of water and a wafer. Paid food had a very short menu. The head stewardess was in a bad mood most of the time and there was line at the bathroom as there was only one. Boarding was by bus and we waited a long time in the bus before it left for the plane, bad organization."
Výhody: "Thought the food was airplane-great and the cabin was super clean. The windows had a nice blue-polarized dimming feature."
Nevýhody: "Entertainment was mediocre. Onboard announcements seemed overly frequent and used maybe twice as many words as needed — multiply that by each announcement repeated in two to three languages, and it made for a tedious process compared with other international flights/airlines. Fewer free snacks on offer compared with other international flights/airlines as well."
Nevýhody: "Saw some sort of a bug crawling around...perhaps try and have a deep clean of airplane sometimes :)"
Nevýhody: "My flight was delayed for 3 hours and I did not get any calls , e mails or text messages about it. So I spend 5 hours in JFK. I have to catch another flight from Warsow and crew on bort did everything to help us. It was said another plain is going to wait for us. NOBODY was waiting even we were late like 20 min.so we have to flight from Poland to Swiden and finely flight from Swiden to Riga. What we have out of out trouble ? Voucher go 10 dollars for food."
Výhody: "The flight attendants were very accommodating and offered me a better seat so that I could keep my cat next to me as opposed to under the seat."
Nevýhody: "Boarding was hectic, rushed and disorderly."
Nevýhody: "Had to pay for coffee"
Výhody: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."
Nevýhody: "I didn't realize that I was buying a ticket that included no luggage, and when I checked in was sent to the business office. A slow process and VERY expensive. The fee for two bags was FAR higher than the cost of the original ticket. So watch out!"
Výhody: "The flight was smooth, food was very good and services were satisfactory."
Nevýhody: "The flight attendants spoke only polish, it was hard to understand the announcements."
Nevýhody: "The plane was still in Warsaw (didn't make it to Prague) but we weren't told the flight was cancled or even delayed until after we were supposed to board the rebooking took forever so long that one in our group was put on an earlier flight than other because his plane left by the time we could have been rebooked."
Transavia flight was ok but I regret that kiwi illegally checked me in. They, for instance, answered security question for me and were not allowed to do so.
Flight was ok but agency forced the check in.
Transavia sent an email Where they explained they had to hire a mini plane with crew to serve us , the crew was rude , and un prepared , they splashed sparkling water all over me and two roads , no apology or nothing just 2 napkins , I paid to bring a horas my hand luggage that was refused and put it with the check inn luggage I snapped several videos of the poor and uncomfortable situations we lived and will post it later on my social media to warn people about it , and will contact the customer services at the airline so they know about it
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
Nevýhody: "The boarding was very slow and to seat to small for me."
Výhody: "It was a very nice, standard flight. Nothing remarkable good or bad."
Výhody: "The was not confortable"
Nevýhody: "Having more entertaiment"
Výhody: "On time"
Nevýhody: "Seats and legroom"
Nevýhody: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Nevýhody: "Baggage claim was nearly one hour long"
Nevýhody: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Nevýhody: "Not even water is offered to people"
Výhody: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Výhody: "Quick and convenient"
Nevýhody: "Delays are always an issue"
Nevýhody: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Výhody: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Výhody: "Everything was fine"
Nevýhody: "No problems"
Výhody: "Not full flight"
Nevýhody: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Výhody: "We departed on time It was cheap to check a bag"
Nevýhody: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Výhody: "The flight was on time."
Nevýhody: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Výhody: "All went well with no interference."
Nevýhody: "Free tea & coffee would be ideal"
Nevýhody: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Výhody: "The crew was personable. Flight was on time."
Nevýhody: "Transavia delayed 1:30h the flight."
Výhody: "very nice crew"
Nevýhody: "no pre-checkin on my return flight"
Výhody: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Nevýhody: "I liked it all!"
Výhody: "Cheap. Gets you from one stop to the next."
Nevýhody: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Nevýhody: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Nevýhody: "1 hour delay."
Výhody: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Nevýhody: "Nothing not to like."
Výhody: "Flight was on time"
Nevýhody: "Boarding and disembarking were poor"
Výhody: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Nevýhody: "See above"
Výhody: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Nevýhody: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Nevýhody: "Crew were very rude"
Výhody: "Gets the job done. Quick flight, well managed. Crew members were nice."
Nevýhody: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Výhody: "Quick boarding comfortable"
Výhody: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Nevýhody: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Výhody: "EAsy boarding, staff, comfort, cleanliness, everything."
Nevýhody: "Everything was good."
Výhody: "Nice surprise. I like this airline"
Výhody: "Boarding was quick and efficient"
Nevýhody: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
Výhody: "Comfortable seating, clean, good flight"
Nevýhody: "Extremely late in boarding, unorganized approach to manage lineup or boarding process, take off was delayed."
Nevýhody: "The flight was booked round trip and the experience coming back was terrible. The same standards were not applied. Serval passengers weren’t allowed to take small carryons that would fit under the seat. I paid for a seat and bag with my flight and was charged again leaving Prague. The online booking kept freezing and wouldn’t allow me to check in for my flight. So frustrating."
Výhody: "Boarding was okay. No water or entertainment at all so don’t expect it."
Nevýhody: "At least water would be nice."
Nevýhody: "We have been waiting for taking off more than one and half an hour in the board. Management should be better."
Nevýhody: "The landing at CDG"
Výhody: "Everything on this leg of my trip was infinitely better"
Výhody: "I asked for preferred seating up front to disembark the plane because the flight was late and I could’ve missed my connecting flight. The manager was more than happy to assist me"
Výhody: "Not much. HORRIBLE airline. Would never fly you again."
Nevýhody: "Seat rows are TOO CLOSE. I'm 5'10" & my knees were rubbing against the row in front of me (21F). HORRIBLE. Will never fly you again. Also, there was a gate change from C3 to D3 that was NOT announced at C3. There were 20+ of us sitting there then we checked sign to see change. BAD SERVICE."
Výhody: "Crew was nice."
Nevýhody: "So uncomfortable. No space to sit comfortably on a long flight. Really unreasonable. Headphone jack didn’t work. Power outlet did not work. You have to rent VR goggles for entertainment. Just the most uncomfortable trip I’ve ever taken."
Nevýhody: "Customer service representative at desk was extremely rude and dismissive of people trying to ask questions about rescheduled gate assignments, I did not have any contact with gate rep, but I was able to observe multiple discussions or attempted discussions by customers. Very poor communication serv"
Výhody: "NO HELP WITH WHEEL CHAIR"
Nevýhody: "NO HELP WITH GETTING WHEEL CHAIR"
Výhody: "Seat was comfortable."
Nevýhody: "Crew was pushy and unfriendly. Baggage policy is a rip off. Flight was delayed but we were not told until boarding time. No information was available at gate prior to departure."
Výhody: "The crew was friendly and attentive but really hard to understand"
Nevýhody: "The airport was not well organized some parts very unattractive and lots of walking. The boarding process with the automatic check in was inefficient requiring so many staff. Requiring another security check before boarding seemed redundant and disorganized. Bathrooms were not convenient"
Výhody: "Excellent customer service, on time, very safe"
Nevýhody: "Did not like coffee and water cost too much !"
Nevýhody: "My son has this flight and I bought his ticket.. he lose the luggages.Why ur flight had delayt why"
Výhody: "Everything was more or less good except hand luggage which nowhere to place because there were to many things already placed. Some of suitcases didn't look like hand luggage because there were really big ones."
Nevýhody: "I don't like if I have to keep my hand luggage under the seat because there is no room for feet. This happened because there was no place above my seat. Why so? Do you allow people to take more than allowed by rules? I had flights to Paris and back and all two flights were with the same issue"
Nevýhody: "We ordered the assistance for transfer at the check-in. However the request was not sent to CDG airport. We got seats for the flight to San Francisco in two different raws and the Czech Airline representative refused to give us two near-by seats. Even water in the plane was offered for money."
Nevýhody: "Had to pay for even a basic cup of juice. No snack provided."
Nevýhody: "Worse airlines in new I've ever seen"
Výhody: "The crew and the check in staff were courteous and helpful and the boarding was easier than I expected."
Nevýhody: "The flight was schedule was changed a couple of days before departure to leave 30 min late and arrive 30 min later than previously scheduled flight. This turned a 2 hours flight into a 3 hours flight, and made sense only when we boarded: the plane was an old propeller plane, not comfortable and obviously a lot slower than the modern aircrafts."
Výhody: "Was absolutely on time"
Nevýhody: "All staff and crew very rude and unhelpful . Worst I have come across in my over 100 international travels"
Nevýhody: "On a round trip flight, we were not charged baggage fees going to Prague. On the way back we were. Huh? On the way out, snacks and drinks were free, not so on return. Double Huh? Apparently our flight "lost the gate" and we had to disembark to a NYC subway crowded bus which was driven wildly. We stopped at some place and a crew member had to bang on the bus window (with a bunch of passengers) to get the terminal door open. Not the terminal we were supposed to get. Not good at any point"
Nevýhody: "We were kept waiting on the bus from the gate to the plane — first about 30 minutes at the gate, then another 15 once we arrived at the plane. No announcements or explanations were provided. Most people were standing, hot & crowded."
Nevýhody: "The staff at the Czech Airlines were not friendly at all."
Nevýhody: "Had to throw two pairs of cheap $10 boots away or pay another €35. they considered my backpack the carryon, my small purse the personal item. I could’ve easily crammed all this in front of my feet. They rose a big stink"
Výhody: "The flight was quick and easy, very fast, and some staff were very friendly."
Nevýhody: "The boarding and deboarding process was very chaotic. Even though they announced the first boarding group can board, everyone appeared to line up at once. There was no order to it, and that is not ideal. When the plane landed it seemed like a mad dash for the door."
Nevýhody: "Although Czech Airlines is part of Sky Team Alliance, the overall experience is like fliying a low cost airline, such as Ryan Air, I am a platinum Sky Team Member and definitly Czech Airlines should not be part of the alliance"
Výhody: "Bigger seats, not so crowded."
Nevýhody: "They made me check my bag at the gate when the check in counter said my bags were ok for boarding. They also lost all of our bags and the bags of a dozen passengers on the same flight! Called Czech Airlines in Prague and they told me they could not help me."
Výhody: "Flight was on time and did not have to wait long for luggage."
Nevýhody: "Charged us for luggage that was carry-on for our other flights."
Nevýhody: "About 15 minutes before boarding, a gate agent came over to us and asked to see our boarding passes. He then told us that we had booked Economy Lite, which apparently meant that we were only allowed a carry on bag and no personal item. He said we would have to pay $35 euro apiece to check our suitcases so we could carry our personal item on. We had booked regular economy class through Kayak, and nothing was said by either Kayak or Czech Airlines about Economy Lite or bag limits. We then went up to the gate to talk with an agent about the lack of notice and to request that they waive the fee. They refused and told us to take it up with Kayak. (I agree that Kayak is responsible for not making us aware of this.) We then asked what it would have cost us to check the bags in advance and they said 25 euro. We asked if they would agree to charge us that instead of 35 euro. They refused to do that, and then the gate agent told us it would be 40 euro, not 35. We told her that the previous agent told us it would be 35 euro. She said, "well he was wrong." No apology for the confusion, and just rude overall. To top it all off, she then charged us 1220 Czech Crowns per bag. We asked her why so much, and she said that was the same as 40 euro. We told her that wasn't correct, and she said it was. We then showed her the exchange calculation on our phone and that she had charged us 200 Crowns too much. She then said, "well it's 45 euros, then." We pointed out that 45 euros wouldn't even be that much. At that point she said "then you can just write Czech Airlines" and walked off. It's easily the worst experience I have ever had with an airline. Completely unprofessional, rude, and downright dishonest. And like I said earlier, Kayak needs to be proactive and let people know these bag rules apply so they can either a) choose a different airline or b) save themselves some money and pay to check their bags in advance."
Výhody: "Lots of leg room"
Nevýhody: "No free food or drinks, no explanation for flight delay, no entertainment on board"
Výhody: "Short flight from Prague to Paris"
Nevýhody: "Flight was delayed"
Nevýhody: "Given the price of the ticket, there should have been some basic food and drink options for free - like water. The boarding process was a free-for-all, very unorganized. The cabin crew was very friendly."
Výhody: "I arrived in Paris."
Nevýhody: "Was forced to check my bag, could not leave laptop, charger, camera or batteries in it--I had to take those items with me. Then waited for baggage claim which is what I was trying to avoid. My bag would have totally fit in the overhead storage. Plus no free water/drinks."
Výhody: "Everything except size of restrooms on plane. Everyone from check-in to landing were very professional and polite."
Nevýhody: "Size of restroom on plane."
Výhody: "No food or beverage service unless you order and pay for it in advance. Bags weighing more than 8 Kg have to be checked and there's a fee for that too. Still, the price is good and the airline seems to be well run."
Výhody: "The flight was ok, the seats, the tendencies, etc,"
Nevýhody: "The wording was terrible. Too much coas at the airport. People skipping the line, and no one doing nothing about it."
Výhody: "Newer comfortable things plane"
Nevýhody: "Baggage charge was excessive because, booking through Kayak, I was unable to pre pay my bag on the Czech Airlines site!"
Výhody: "I got there safely."
Nevýhody: "Most everything else. Especially paying for a checked bag and watching many other passrngers have their bags checked for free at the gate."
Výhody: "They were on time."
Nevýhody: "They forced me and my friend to check our 2 carry on sized bags at the gate. Then they charged us $100 each for checking the bags. When we asked them to explain the charges the lady at the counter was rude and brushed us off saying that it's always more expensive to check bags at the gate. This was our return flight from Prague to Paris. We were on the same plane for our departing flight to Prague and were able to carry-on our luggage no problem. Worst customer service I have ever had on a flight."
Nevýhody: "To find out at checking in that we had to pay 35 euros per luggage because on the way there we had one free luggage per person but cero luggage on the way back????? Makes no sense, we were 4 of us, so we were not happy at all. I guess next time when booking online tripple check that BOTH WAYS have one free luggage!"
Výhody: "Cheap tickets with great service. Highly recommend"
Výhody: "Kind crew."
Nevýhody: "I couldn't select my seat on the on-line check-in."
Nevýhody: "As a result of several errors and misinformation, out reservations from Paris to our final destination we're cancelled. In addition, one bag was delayed and the other remains missing. Throughout our journey back to the US, we were assured by CA and Delta personnel that "everything will be fine" when we reached our next stopover, but at each stop, we arrived to find that we had no reservation for the next leg."
Výhody: "Check in and boarding crew were friendly and helpful. Easy check-in process. On time."
Nevýhody: "Nothing coming to mind."
Výhody: "Flight crew was great. Interior was dated but well maintained."
Nevýhody: "Ground crew was grouchy. Almost all of them"
Nevýhody: "No free sodas."
Výhody: "We arrived to our destination on time."
Nevýhody: "From the check-in counter to the flight attendants every person we encountered from Czech Airlines was extremely rude. Confusion about baggage weight was not explained. Staff at the boarding terminal were very unorganized. Flight attendants were treating boarding customers like children, telling them to wait a minute so they could investigate every carry on item. Leg room for anyone over 6 feet tall is extremely tight. Czech Airlines needs to improve their customer service to ensure repeat customers. I will not book with Czech Airlines again after my experience."
Výhody: "Decent leg room, smooth landing."
Výhody: "A smaller prop jet, not tiny as it has 2x2 seating, but a smooth, quiet ride and a very pleasant crew. Excellent experience overall."
Výhody: "Crew was friendly and efficient."
Nevýhody: "Seats were pretty uncomfortable."
Výhody: "The ticket was affordable"
Nevýhody: "The baggage rules are dubious at best."
Nevýhody: "Water should be free on the flight"
Výhody: "great new aircrafts"
Výhody: "Not much."
Nevýhody: "More space, entertainment, food options"
Nevýhody: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Výhody: "The crew was great."
Nevýhody: "The food was over priced for quality."
Výhody: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Nevýhody: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Výhody: "The boarding process was easy"
Nevýhody: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Nevýhody: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Nevýhody: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Nevýhody: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Výhody: "Not much"
Nevýhody: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Výhody: "Plane was great ."
Nevýhody: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Výhody: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Nevýhody: "Boarding, deplaning, and onboard service."
Výhody: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Nevýhody: "Offer free snacks & drink. even for low fare flights."
Výhody: "Smooth ride"
Nevýhody: "Customer Service"
Nevýhody: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Výhody: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Nevýhody: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Výhody: "One crew member was obnoxious."
Nevýhody: "If they didn't BLAST the air conditioning. People were cold almost the whole flight. Some children were shivering."
Nevýhody: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Výhody: "New plane..."
Nevýhody: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Výhody: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Nevýhody: "Have organized system !!!"
Výhody: "Had my own row"
Nevýhody: "Boarding process in English and a little more organized"
Nevýhody: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Výhody: "Seats had plenty of room."
Nevýhody: "It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water."
Výhody: "Super fast boarding, quicker flight than expected"
Výhody: "Movies were good and seats were spacious. Not much service throughout the flight."
Nevýhody: "Little service for water. Clogged toilet."
Nevýhody: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Výhody: "I liked the fact that the plane was empty and I had 3 seats to lay down and sleep"
Nevýhody: "- no pillow, no blanket - late with no information (the plane on our gate was reallocated to another flight) - food was bad for the price and I was starving between the 2 meals"
Výhody: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Výhody: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Nevýhody: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Výhody: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Výhody: "Entertainment was great, as was having a usb port to charge devices."
Nevýhody: "Didn't like that i had to pay for a blanket on an international flight."
Nevýhody: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Výhody: "Comfort was adequate. Flight staff were helpful and friendly."
Nevýhody: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Výhody: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Nevýhody: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Výhody: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Nevýhody: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Nevýhody: "That you have to pay for luggage and there was not food or beverage included"
Výhody: "Flight times avoid local traffic for departure and arrival."
Nevýhody: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Nevýhody: "I did put my initial reservation on hold which cost me $150 and to have 12 months to use my credit then I was told after 2 weeks by trying to book a different dates that Norwegian will not fulfill my credit anymore....therefore I paid $150 and then got screwed by them after collecting an extra $150....what a joke! Stay away from them... low-cost airlines are not worthy when you add all headaches. Never did I fly with them never will."
Výhody: "I liked the movie selection, that the seats reclined and the staff and food."
Nevýhody: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Výhody: "Rude/ non helpful crew spoiled this flight."
Nevýhody: "Rude/ non helpful crew spoiled this flight."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "I arrived safely in Paris at a cheaper rate. Checking was quick. A lot of agents in JFK to check in."
Nevýhody: "10kg on board including your purse... really? Yes. Paying extra money for a glass of water!!! Not acceptable... Only snack food. No hot meal even if you wish to pay extra. Also don't expect a fork or a paper plate to eat your wrap sandwich. Paying extra for a cover to stay warm... don't forget to bring a scarf. The crew spent their time chatting in the back of the plane."
Nevýhody: "Lavatories broken and smelly, tray table broken."