I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Nevýhody: "More food"
Výhody: "Quick Trip, Friendly Staff"
Nevýhody: "Spacing of seating due to covid."
Výhody: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Nevýhody: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Výhody: "Professional crew"
Nevýhody: "Depart on time"
Výhody: "The crew was good , funy , atentifly and kind."
Nevýhody: "Was ok."
Výhody: "Good flight , bad flight delay and luggage."
Nevýhody: "To be on time"
Výhody: "Amazing crew"
Výhody: "Nice flight attendants,"
Nevýhody: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Nevýhody: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Výhody: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Nevýhody: "Poor selection of films on the entertainment system."
Výhody: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Nevýhody: "Seat wasn't the best, quite hard on the middle back."
Výhody: "Sits had more room then other plain"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "I missed my flight because of the delay in Zurich"
Nevýhody: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Výhody: "Great service on board the plane."
Výhody: "On time"
Nevýhody: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Výhody: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Výhody: "Easy boarding. Using a smaller Dadh 8 on this flight meant we had a lovely view of Alps."
Nevýhody: "Poor announcements."
Nevýhody: "Flyght was terible"
Nevýhody: "I remember a time when these flights had entertainment on them..."
Výhody: "That is was on time!"
Nevýhody: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Nevýhody: "Prior to take-off, we spent 2 hours after boarding on an incredibly hot plane with no working air conditioning"
Nevýhody: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Nevýhody: "The vegetarian meal was OK"
Nevýhody: "Nothing to dislike"
Výhody: "We arrived on time"
Nevýhody: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Výhody: "Everything was great except seats uncomfortable"
Nevýhody: "Uncomfortable seats"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "surprisingly tasty meal, smooth and on time flight"
Nevýhody: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Výhody: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Nevýhody: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Nevýhody: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Nevýhody: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Výhody: "Staff are pleasant and competent."
Výhody: "Easy online check-in and boarding pass access also linked to wallet."
Nevýhody: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Výhody: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Nevýhody: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Výhody: "The flight was on time and the crew were very friendly."
Nevýhody: "I had no notification about luggage fee in airport upon registration."
Výhody: "complimentary chocolates are excellent"
Nevýhody: "my luggage was one day late"
Výhody: "Everything worked well."
Nevýhody: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Výhody: "Staff at Rome was great. Crew was excellent. Plane was magnificent."
Výhody: "The entertainment was actually great. Literally everything else was terrible."
Nevýhody: "It was the most uncomfortable flight ever. No water served and no refreshments served at all on the 9 hr flight."
Nevýhody: "Despite not purchasing meals or drinks, it would’ve been nice to have been asked if I want any water. For an international flight that was over 10 hrs, I would never recommend."
Výhody: "I liked the look of the new 787 plane."
Nevýhody: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Výhody: "Good entertainment. And I had surprise food ordered for me."
Nevýhody: "Was transferring from another Norwegian flight from Copenhagen to Oslo, and never have me the opportunity to check my bag before getting to the gate and having to pay a huge overweight fee on my carry-ons"
Nevýhody: "Uninterested clue. Poor communication regarding delay. NEVER AGAIN."
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "The flight was on time"
Nevýhody: "The crew was harsh and not nice The food was terrible"
Výhody: "Was not able to leave the country"
Nevýhody: "Was not able to leave the country"
Nevýhody: "Boarding was a bit chaotic as the finger got packed"
Výhody: "Everyone was nice and the flight was smooth and restrooms were clean."
Nevýhody: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Nevýhody: "2.5 hrs on the plane before departure due to last minute technical problem. During long delay, water and small snack given only to the other aisle (not mine). Terrible service.Impossible to buy headsets during long delay. I did not know one is now required to tell online that one wants dinner on the plane. So, no food for me. I had to buy some snacks but most were out-of-stock. Overall very bad"
Výhody: "Dreamliner is a comfy plane, good seats w/ decent legroom."
Nevýhody: "Food options. Not good choices, overpriced, and they ran out of many options on both flights. Poatao chips stale, terrible corn curls. The only main dish vegan oprion was cup o noodles type soup whivh was bland. I didn,'t know about ordering meals ahead, where I would have had more options. 11 hours is a long time to have such poor options.BRING YOUR OWN FOOD! Water should be offered free of charge- hydration on a long flight is important."
Výhody: "Getting off the plane."
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Výhody: "The price of the flight could not be beat but you have to pay extra for EVERYTHING else, except videos. Entertainment selection was OK. They want to charge you for headphones so I brought my own. They play a snack bar promo on the screen before every show, so I just unplug through it. The video and audio quality is pretty good."
Nevýhody: "You do not even get one checked bag free, it will cost you plenty. They changed our flight's boarding gate but took far too long before letting anybody know. The sign at the gate said departure would be on time but it was actually very late, and they never updated the departure time, they kept us standing in a crowd, shoulder to shoulder like cattle. There was a huge line waiting for hours in the overheated departure gate, everybody soaked in sweat. Only enough chairs for a couple dozen people, old folks fading. On board they ignore you completely, as though you were invisible, unless you have pre-ordered a meal. Press the button for an attendant, none will come. No drinking water available unless you go to the back and ask for it. If you ask a flight attendant for water she will tell you to wait for the cart, then ask again, but to the cart pushers you are invisible unless you have one of their meal boxes on your tray table. Extremely uncomfortable, very narrow seats. You have to pay extra for a pillow or a blanket. This is an airline for masochists who are happy to choose misery in order to save a few bucks. Now I know."
Nevýhody: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "The staff was nice and friendly."
Nevýhody: "I did not receive any communication regarding the flight delay. I made it to the airport 2.5 hours before the flight to be safe and was told upon check-in that the flight was delayed for 3 hours, which then became 4 hours. I did not receive any communication from the airline. There were no explanations as to why our flight was delayed. Also, we were given 12 euro food voucher for each passenger. There was only one cafe in the area after security check and they did not accept the food voucher for actual food. They would only redeem our food vouchers for water, juice, sodas, desserts and, for some reason, only tuna sandwiches. A lot of passengers were visibly upset because the cafe only had one person on staff, the line was over an hour to order and then we were told it was not redeemable for sandwiches, salads, beer or wine. Also, the boarding process was chaotic and they did a poor job communicating which sections they were boarding and people started to form multiple lines. The in flight entertainment was pretty bad. Movies were very limited compare to other airlines. Overall, the whole experience was disastrous. I don't think I will be flying Norwegian again. I would rather pay a bit more for better service."
Nevýhody: "the seats in business class did not become flat like in other airlines.not very comfortable for sleeping."
Výhody: "I like everything"
Nevýhody: "They no internet shade. Problem with my phone they have to fixed-it"
Nevýhody: "No wifi, no outlets, no entertainment, no food service, no way to buy food if not included in your ticket The 747 was operated by Wamos Airline and the plane was absolutely dilapidated. The entertainment system was from the 80s, did not function, but I was able to see a blurry image on the screen that said "Malaysia Airlines." The crew were in Wamos uniforms so the connection to Norwegian was completely unclear. The armrest next to mine had fallen off and the life preserver in a row near me had fallen out of the seat. If the interior of the airplane was in such shocking condition, I had to only pray the engine was in better shape. Truly, I wondered if I was part of an elaborate punk the entire time. Flight was delayed on the runway for two hours and then getting to the gate for a half hour. And yet still no food."
Výhody: "Good service, smooth boarding, 2 meals, comfortable flight."
Nevýhody: "Crowded space like most flights."
Výhody: "Comfortable seats, good air con, leg room excellent, great prompt service"
Výhody: "The cheapest option still allowed for movie viewing and for a lax baggage capacity standard. Will fly Norwegian again and again."
Nevýhody: "The in-flight USBchargers stopped charging after only 30 minutes"
Výhody: "I liked the price of the flight."
Nevýhody: "It was delayed over 2 hrs. They do not provide free food-service for a flight that is 8hrs."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "787 Aircraft is nice. Decent selection of in-flight entertainment options. The main reason to fly Norwegian is low cost."
Nevýhody: "Boarding was delayed 30 min because Norwegian isn't very well organized. The boarding lounge at Gatwick has half the capacity of the aircraft, so people were packed in to a tiny space until boarding actually started. In-seat USB charger didn't work."
Výhody: "The film selection was good."
Nevýhody: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
Výhody: "The flight was smooth and faster"
Nevýhody: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline"
Nevýhody: "Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before."
Výhody: "Staff were courteous and the anenities were good - plane itself excellent"
Nevýhody: "Four hour delay in boarding put us too late into London for a planned festivity."
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "The crew was lovely. The seats were comfy. Broad movie selections. The overhead space was probably the best part."
Nevýhody: "The single thing that made me never want to fly this airline again was that we were not offered a single drink. Not even water. The only people allowed to have a drink were those that preordered food. I wasn't aware I needed to do that and have no problem ordering food onboard (which I did) but to be completely over looked for even a cup of WATER? It was quite humiliating to not even be looked at unless I was someone that preordered food. I just don't understand that at all. Even on a 30 min flight to Akron I get a water or soda or coffee. This was an 8 hour flight!"
Nevýhody: "I expected a meal - and even more at least some water!!! Was shocked to find out that I needed to order it all in advance. Very rude of hosts to ignore one entirely - they could at least have offered a cup of tea or a glass of water."
Výhody: "Left on time, arrived on time. good movie options."
Nevýhody: "No blankets, sleep masks or pillows on a 7 hr flight. Flight attendants were not the most accommodating."
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Nevýhody: "Boarding was over three hours late. Ground crew was not forthcoming with information. Packed us into a small waiting lounge and then cleared the lounge. The ground crew looked out-of-control of the situation."
Výhody: "Self check-in and boarding procedures Seat spacing"
Nevýhody: "Mobile App could be better Amenities"
Výhody: "Friendly crew. Excellent entertainment system."
Nevýhody: "Delayed boarding. Poor food quality for a ridiculously high price."
Výhody: "The new airplane was very nice. The entertainment movie selections were amazing!"
Nevýhody: "Our flight boarded late and took off late. Then, I had paid for two meals on my flight. When they came around and delivered food, they skipped me. I was the window seat so I politely waited for the people next to me to finish eating their meals before I asked them to get up. I went to the back of the plane and told the flight attendant. They apologized and said I was supposed to get one. They kindly allowed me to order snacks for free off of their menu. However, when the second meal came around, I was skipped again. I then had to alert the flight attendant again. I was surprised that they would forget my meal a second time."
Výhody: "The boarding process with pretty seamless."
Nevýhody: "No blanket or pillow provided for an 11 hour flight? No headset to watch entertainment? Why don't seats in front of toilets adjust but the ones in front do..thus squashing us in even further?! Why must we pay extra for drinks or snacks? Remember it's an 11 hour flight, fully paid for.."
Nevýhody: "They did not have the vegetarian meal that I Pre ordered and paid for. I was very disappointed."
Výhody: "The plane seems new from Oakland to London segment. Seats are reasonably comfortable and entertainment is good. A good flight."
Nevýhody: "The crew didn't seem too happy to serve. They were working but the enthusiasm lagged. Maybe i am used to service levels in singapore or cathay airlines."
Nevýhody: "Crew seemed young, unprofessional and inexperienced. There were two trainees and only one experienced steward. They were nice but didn't seem to know what they were doing at times. It didn't really affect my trip but just wanted to state that."
Výhody: "Great value in terms of price and convenience. Aircraft was modern and comfortable."
Nevýhody: "Boarding was a bit slow and disorganized at Barcelona."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "Great service. Prompt and so efficient. Can't say enough good about it."
Výhody: "Great price. Non stop service. Top of the line aircraft. Overall amazing value."
Nevýhody: "There was nothing that I didn't like."