It was a hassle trying to get our bag tagged all the way to Baltimore but apart from that. Everything was good
Flight was cancelled by the airline, the morning of the flight.
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Nevýhody: "Better seats, better food"
Výhody: "Flying these days is as bad as it gets. We made it, that is what I liked."
Nevýhody: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Nevýhody: "This was in no way a legal connection for an international flight - we had only an hour to get from our flight onto the plane going through customs and everything else - we have Global Entry otherwise there is no way in the world we would have made our flight and ou bags did not make it."
Nevýhody: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Nevýhody: "It would’ve been better to receive our luggage on time. We have to wait an extra day even though we had to pay 100 Euros to check our bags."
Výhody: "Arriving ahead of time"
Nevýhody: "Too hot in the plane"
Nevýhody: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Výhody: "The people"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "The time arrived at the airport was great"
Nevýhody: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
Výhody: "Good legroom."
Nevýhody: "Disorganized boarding."
Výhody: "Did not have A chance to fly this route."
Výhody: "Boarding was excellent and crew also food was good."
Nevýhody: "Seats to small. Like sardines for 8 hours. Almost no leg room"
Výhody: "It was a great experience. The crew was helpful and kind."
Nevýhody: "All but two toilets were out of order halfway through the flight."
Výhody: "Excellent service"
Výhody: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Nevýhody: "crew took forever to clear up the food that was nasty..took an hour and also took forever to make rounds with coffee and tea. did not time dimming of lights to time of destination to be able to adjust to time difference. lack of bathrooms, on 4 working for a huge coach area. pretty bad experience"
Výhody: "Comfortable flight good crew and entertainment"
Výhody: "Very bad organization Changed seats for everybody and no priority to board"
Výhody: "Crew - all professional and helpful. We left on time/arrived early - no mishaps. Movie selection - excellent, made the time go faster for first flight. Very comfortable the first flight. Pleasant experience."
Nevýhody: "Food was not so great. Too much fat on the chicken. The salad smelled off/bad and didn't look appertizing. the beverages too smaller cup/quantity given (hot tea)."
Výhody: "The staff was very friendly, polite and attentive"
Výhody: "The AA Tampa crew need to train the IB crew on customer service"
Výhody: "Great and on time"
Nevýhody: "Nothing all good"
Nevýhody: "Very good"
Výhody: "The crew was awesome and very helpful. The trip was also comfortable as it could be for a full flight."
Nevýhody: "I am a vegetarian, I was not made aware of food options and was only offered chicken or beef, which I do not eat."
Nevýhody: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Výhody: "Servicio a bordo y comida"
Nevýhody: "El. Vuelo se retraso 3 horas"
Výhody: "Small, easy airport. Less picky security than some."
Nevýhody: "Older, more worn-out plane."
Výhody: "I liked the Crew they were very patient with all the passengers. They were bunch of really annoying kids in front of me and handled them very professionally."
Nevýhody: "I didn't like that I could not control the air in business class. I spent good money to sit up there and I would expect to have control of the air because I had a 11 hr flight in a 90 degree plane. It was really a uncomfortable. Also I didn't like that their was no sporting events or cooking channels to watch on my flight and the movie selection were horrible."
Výhody: "The senior flight attendant was responsive."
Nevýhody: "I paid for 2 tickets and 2 seats. My friend was ill but I didn't cancel her seat. I was not given the paid for aisle seat. I was given the middle seat and a last minute person was given my seat!"
Výhody: "Pleasant crew"
Nevýhody: "I think they should offer complementary water"
Nevýhody: "It was not British Airways, they put us on Iberia."
Výhody: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Nevýhody: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
Výhody: "Great crew, funny and friendly. Really enjoyed my first experience on Iberia. The Economy Plus was really nice. I wasn't expecting a preflight beverage. Nice touch."
Nevýhody: "Cramped by ok"
Nevýhody: "LAMENTABLEMENTE ESTE VUELOFUE MUY POBRE Y NO ACEPTABLE PARA EL NIVEL ESPERADO , N O IMAGINE PASARIA POR ESTA EXPERIENCIA. PARAPODER RECOMENDAR LA AEROLINEA A OTROS , HUBIESEN TENIDO QUE OFRECER UN MEJOR SERVICIO. ME DESPIDO CON EL DESEO QUE CAMBIE ESTA TORPE SITUACION. ALICIA"
Výhody: "Chaos at the airport, but as soon as inside the airplane almost everything was excellent. Head stewardess in Eco was phenomally friendly"
Nevýhody: "One staff member extremely unfriendly to everybody. Also, Iberia was not able to sit groups together."
Výhody: "Crew was friendly and accommodating."
Nevýhody: "Seats were next to the bathroom in the middle of the plane and passengers have no regard for your comfort. They lean on your seats, leave the stinky bathroom door open constantly-causing me to get up and close it at least 4 times during a 9.5 hour flight."
Výhody: "The attendants/crew were kind and efficient"
Nevýhody: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Výhody: "The food was decent, and we arrived in Boston in time."
Nevýhody: "The 8 hour flight had no entertainment. There were screens but the movie system was not working. Furthermore, there was never an announcement over the intercom about it nor did the airline apologize in any sort of way. I had to ask the staff what was going on. But the airline/staff just swept it under the rug. I will avoid Iberia flights from now on."
Výhody: "American Airlines made a 10.5 hour flight very comfortable and very quick!"
Výhody: "The dood was decent (rice and chicken instead of a sandwich). Entertaiment was great, we had more than 20movies to choose from."
Nevýhody: "The only bad thing was the weather. Ee ended up arriving 1hr later due to heavy rain, but then at the airport you could hear Iberia employees calling passengers with connections to speed up their process."
Nevýhody: "had a booked flight from madrid to gatwick, london and connection the next day at 11 am to Tampa US. We were at the airport at 1500. Flight was supposed to board at 1820 and leave at 1850. When checking the board, the flight's boarding was anticipated to 1810. We were at the gate at 1815 and there was an electronic sign signaling "boarding". However there was no personal, no line of waiting passengers and no plane. Upon checking we were told that the plane had already left. (this was at 1828). The only way to make our connection in london was a flight to Heathrow later with BA. Then we had to get a taxi to get to gatwick. Will never fly Iberia again."
Over 3hours delay and we were not even offered a drink!
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Nevýhody: "Leg room too small."
Výhody: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Nevýhody: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Výhody: "Helpful crew. Quick flight."
Nevýhody: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Nevýhody: "Smelled badly of fuel"
Výhody: "It felt like a top airline, fast boarding, great service."
Výhody: "Flight reservation was cancelled at airport - gate agents could not allow us to board. We were told reservation had been cancelled."
Nevýhody: "Refused to sell ticket from start or at least receive a cancellation ticket for the flight"
Nevýhody: "Very good flight and crew."
Nevýhody: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Nevýhody: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Výhody: "Crew was very professional and styled with poise."
Nevýhody: "Seat recline"
Výhody: "It was a very efficient flight. On time"
Nevýhody: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Nevýhody: "For the price it's OK, its a low budget airline."
Výhody: "Flight delayed, staff provided no info and was generally nasty."
Výhody: "The plane was newish, with comfy seats"
Nevýhody: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Výhody: "Smooth, simple, organized No good, no entertainment, of course Had only hand luggage, no problems"
Výhody: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Nevýhody: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Nevýhody: "Never made the flight bc the 1st leg of the trip was delayed. What a waste of time and money"
Výhody: "Randomly given exit row seating."
Nevýhody: "First at the airport they tell us we have to check our carry ons when we had already flown three flights with them with those same bags as carry ons, then they criticize us for having heavy bags, which they never would have known if we had been allowed to carry them on. Their back up reason for needing to check bags was the flight was overbooked and there would be no room for bags, both of which were false as I personally counted at least 15 seats open and there were at least 6-7 completely empty overhead bins. Finally, it is Kayak that notifies me that my flight is delayed 90 minutes, but yet the airline decides it is a good idea to have us board and then just sit on the plane before finally telling us after 30 minutes of sitting on the plane with the flight door still open that we are delayed another hour. I would not fly them again."
Výhody: "It’s a quite flight and good space"
Nevýhody: "No billows at the chairs"
Výhody: "Plane was on-time and I got to where I needed to be. Price was also very nice."
Nevýhody: "Boarding was a painful long queue. Plane was crammed and hot. Food / Beverage cart didn't come around until the flight was almost over."
Nevýhody: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Výhody: "On time departure"
Nevýhody: "Checking line with no information, rude customer services, cabin crew very rude and discriminatory system, the flight attendant in charge of the cabin crew made us moved our Carry on three row far from our seats, despite the fact that we paid more for those seats and that we were among the first to board the plane. He made a racist facial expression toward us."
Výhody: "On time"
Nevýhody: "Fly with vueling. The sits are extra small, les than normal."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Výhody: "Difficult to say, probably just returning home"
Nevýhody: "1. After 4 hours in line in front of the boarding desk (I was between the first 10 people in line) due to a flight delay, when they began boarding they decide to start from the 15-31 rows. As I was on the 6th row, for which I payed an overprice when buying tickets, I eventuallypassed frome the first 10 people to be boarded to the last one. 2. As a consequence of point 1. As I arrived in front of the airplane door, the crew said the remaining luggages couldn’t be boarded with us because there wasn’t anymore space in the lockers. 3. The crew was very unprofessional. So, in the end, after paying more for first rows tickets and after being one of the first people in line to be boarded, because of poor organizarion I ended as one of the last to be boarded and without the right to bring with me the personal luggage. A nightmare"
Výhody: "Comfort and helpful crew"
Nevýhody: "Long way from Iberia gate to Vuelling"
Nevýhody: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Výhody: "The crew was nice and polite."
Výhody: "Nothing !!"
Nevýhody: "No snaks, no food, no water and no reclining seats. Vueling wants to sell you everything. Is like going to the mall. My family give you F"
Nevýhody: "The check in line was too long with too few attendants checking people in."
Nevýhody: "The people at the check in desk were not friendly"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Nevýhody: "The flight was unable to take off on time, which they did not communicate until after boarding. All of the passengers had to sit on the plane on the tarmac and wait an hour until we were able to take off."
Výhody: "On time"
Nevýhody: "Lazy steward talking and the toilet were he was standing next to had all water"
Výhody: "clean aircraft. smiling smart and friendly staff. on time departure. ultra quick bag retrieval. would highly reccomend"
Nevýhody: "airfcraft seats were old and uncomfortable ."
Nevýhody: "Flights were delayed"
Výhody: "Crew and personnel were very friendly. On time and bags arrived as promised."
Nevýhody: "Nothing is on the house - even coffee on the flight is 3 euros. Seats are very very close together - virtually no leg room"
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Nevýhody: "Luggage fee 35€! For first bag! Not included in ticket price was quite deceiving."
Výhody: "the crew are nice, they gave me their personal phones to contact my family when we had 4 hours delay in the plane and I had no wifi to connect with them."
Nevýhody: "we had 4 hours delay in the plane in our way back from Amsterdam to London. 4 hours delay for various reasons."
Nevýhody: "It took too long for us to leave the airplane and the luggagge to arrive at the belt."