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Nejčastější dotazy ohledně rezervací letů z Číny do České republiky

TOP letecké společnosti (5) nabízející lety z do České republiky

Skóre na základě recenzí zákazníků KAYAK
8,6
Singapore AirlinesCelkové skóre založené na 3883 recenzích
8,8Nástup na palubu
8,5Komfort
8,9Posádka
8,6Zábava
8,3Jídlo
Recenze letecké společnosti
Výhody: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Nevýhody: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Přečtěte si více o společnosti Singapore Airlines
Výhody: "We had to come home 2 weeks early due to the virus, and Singapore airlines were brilliant at changing the flights. Even got upgraded to the extra leg room for free"
Nevýhody: "The extra leg room seats were naff, I like getting comfy in a chair and these ones were not. The screen was too far away and the arm rests didn’t move. Also, due to my partner having to swap seats, I was sat on my own next to strangers. They slept the whole way, so the crew never disturbed them meaning I missed out on food and drinks, even when asked"
Výhody: "Price is good"
Nevýhody: "The food can be more improve"
Výhody: "Crews sympathy’s"
Nevýhody: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Výhody: "Crew could have been less rude"
Výhody: "What can I Say. It's Singapore Airlines"
Výhody: "Crew was amazing"
Výhody: "Amazing crew, great seating area and tasty menu."
Výhody: "Seats are spacious even for economy class."
Nevýhody: "None"
Nevýhody: "Nothing comment."
Výhody: "crew handled the tough crowd well, but were not extremely hospitable"
Nevýhody: "food was disgusting"
Výhody: "I like all"
Nevýhody: "Nothing"
Výhody: "Everything, perfect flight"
Výhody: "Yes the SQ802 and sQ807 was excellent"
Nevýhody: "Returning flight food short be better SQ807"
Výhody: "The cabin crew and the pilots. The flight went smoothly."
Nevýhody: "Singapore Airlines should inform clearly of the mileage policy and the lounge access while using a code-share flight. I thought I booked as a code-shared Singapore Airline flight, but I got rejected from the lounge access."
Nevýhody: "Transit time is good for way too tight"
Výhody: "Extra touches and super pleasant and courteous staff."
Výhody: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Nevýhody: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Výhody: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Výhody: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Výhody: "Seating was spacious, crew was attentive. Boarding was efficient."
Nevýhody: "The food choice was not pleasing to me."
Výhody: "Basics are covered. TV screen is big but otherwise nothing special."
Nevýhody: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Výhody: "Crew was very friendly and responsive to my needs. They met it with a smile."
Výhody: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Nevýhody: "No negative points"
Výhody: "Excellent"
Nevýhody: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Výhody: "So good to get on a flight where I can fit in the seats..."
Výhody: "Punctual flight with friendly crew."
Výhody: "everything good"
Nevýhody: "need new toilet"
Nevýhody: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Výhody: "The serivce was amazing. Also it was clean and the food was great."
Výhody: "Food"
Nevýhody: "Crew"
Výhody: "Food and good service"
Nevýhody: "None"
Výhody: "friendly staff top Service top Inflight"
Nevýhody: "old aircraft, no usb or power point charging. choice of 5 movies"
Výhody: "Crew service"
Nevýhody: "Very old entertainment system. Poor screen visibility. Cramped"
Výhody: "I paid for an economy class ticket but got first class service."
Nevýhody: "Nothing"
Výhody: "Some of the Korean food was tasty The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nevýhody: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Výhody: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Nevýhody: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Výhody: "Food, entertainment, cleanliness of the restrooms"
Nevýhody: "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
Výhody: "Punctuality"
Nevýhody: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Výhody: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Výhody: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Nevýhody: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Výhody: "Great service, great experience."
Nevýhody: "I liked it all."
Výhody: "Good seats, personal TV with movies and good shows. They gave us socks, blamkets, pillows headphones, etc."
Nevýhody: "The crew was chronically rude to me. They would skip me when handing out beverages to everyone. I was lied to and passed down the beaurocracy over issues with my Stopover Holiday packages. They lost my bags. In Hong kong, I was told the designated smoking area in the terminal was close and the steward encouraged me to go...I almost missed the flight even though I didn't even make it to where she directed me. It was not close, she was a liar. They lost my bags. They kept calling me sir despite my corrections and obvious female anatomy. They had no remorse or apologies for their errors"
Výhody: "Overall very good."
Nevýhody: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."
Výhody: "Everything"
Nevýhody: "Nothing"
Výhody: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Nevýhody: "Same food options as previous flight Not as many movie options as the longer flight"
Výhody: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Nevýhody: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Výhody: "Food was exceptional"
Výhody: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival. The A350 aircraft feels roomy. Most importantly, given the total duration of the flight, it was a pretty good experience on-board."
Nevýhody: "The seats and especially the hand-rests on the A350 seem very slim and flimsy. The movies choices in the in-flight entertainment were wanting."
Výhody: "Yes"
Nevýhody: "Excellent"
Výhody: "Everything is perfect."
Nevýhody: "Nothing to complain, simply perfect."
Výhody: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
Nevýhody: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
Výhody: "Good experience overall"
Výhody: "Crew amazing. Seats had enough legroom. Good was second to none"
Výhody: "I was very late and the gate was closed but the staff helped me make it on time."
Nevýhody: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Výhody: "Friendly crew, extra legroom, great entertainment options."
Výhody: "Food was phenomenal. Unbelievably good."
Nevýhody: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Výhody: "Best economy airline experience I’ve had in years"
Nevýhody: "If they could have offered neck rubs (jokingly)"
Výhody: "Crew was amazing really .. best crew you may have... sear very comfort, the ICE is very amusing"
Výhody: "General flight was good. Loved the food."
Nevýhody: "Beeing more than an hour delayed"
Nevýhody: "Food is ok but can be improved."
Nevýhody: "There are 2 back to back flights and the Emirates counter at JFK is very small to handle the load. You will have to wait for more than an hour just to get the boarding pass. Even the online checking counter is very slow."
Výhody: "Fast and easy"
Výhody: "Ease of boarding, tasty food, and plenty of entertainment."
Nevýhody: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"
Výhody: "Nothing the airline did was an issue."
Nevýhody: "Had to sit by two middle age/older individuals who, between the two of them, got up to use the rest room or walk around 1x/hr. It was a big inconvenience for a 16hr flight"
Nevýhody: "We asked them to provide us with assistance as we had 3 infants with us but no one helped us from check in to boarding gate. Even though we called emirates customer care to afd oyr name in assistance when we booked the ticket but at airport they said we cannot privide any assistance . Moreover one of our family member had wheel chair assistance they never provided wheel chair at Dubai airport reason being they said they have shortage of wheel chairs. Such a bad experience we had !! I will never recommend anyone to travel with Emirates."
Výhody: "The large collection of movies and the comfy seats"
Výhody: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Nevýhody: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Výhody: "The comfort ,food"
Nevýhody: "Crew was not polite and had an attitude when requests was made."
Výhody: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Nevýhody: "Movie channels and music could be easier to use"
Výhody: "Quality airline -new and clean plane with good seats and AV set up"
Nevýhody: "length of flight...."
Výhody: "good flight"
Nevýhody: "Woke me up for breakfast"
Výhody: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
Výhody: "The journey ending"
Nevýhody: "The length of travel!"
Výhody: "I love the positive and can-do attitude of your crew"
Nevýhody: "A 4 year old banging on the back of my seat"
Nevýhody: "high price and long waiting time"
Výhody: "a vast improvement on the flydubai flight that took me there"
Výhody: "Flight attendant understood my need and gave me aisle seat. Was very sick"
Výhody: "Your staff is professional and endures difficult situations patiently and professionally. Kudos to them,"
Nevýhody: "No wi-fi even though the flight was advertised otherwise. I chose Emirates because of wi-fi availability. The reason I was given for non-availability of Wi-Fi was that the airplane was brand new...which seemed a little convoluted for these times."
Výhody: "The service & attention to detail is beyond reproach. Top quality in every aspect. Defiantly my preference in air travel."
Nevýhody: "It does not fly to all the destinations I travel to."
Nevýhody: "Kitch design, fat people should not be allocated middle section seats"
Výhody: "Everything was good"
Výhody: "Good, friendly service. Also was given a meal for a 1.5 hr flight!"
Výhody: "All went fine"
Výhody: "Quick online check-in and bag drop-off at the airport. Friendly cabin crew. Juices etc. offered in between meal/snacks"
Nevýhody: "Delayed take-off from Singapore once we had boarded-an hour just waiting to taxi. Delayed landing at Dubai due to volume of air traffic. This meant a very quick transfer to the London flight and no helpful assistance from cabin crew even though I asked for assistance, I had to hail a buggy down at the airport otherwise we would not have made it to our flight as I would not have been able to walk that far in the time available. If the flight had landed on time then there would not have been a problem."
Nevýhody: "Food while trip to India was good But food while trip back to sfo was very bad"
Výhody: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Výhody: "Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty"
Výhody: "Everything"
Výhody: "I like Big TV"
Nevýhody: "food"
Výhody: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Nevýhody: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Výhody: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Výhody: "The crew was both plentiful and friendly, both on the ground and in the air. The entertainment choices were outstanding - the best I've ever seen, including first class on other airlines. The food was excellent."
Nevýhody: "Nothing. Great service, great food, great airline."
Nevýhody: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Výhody: "The movie selection is always good."
Nevýhody: "The crew on this flight were rude which came as a shock to myself as I usually have a great experience flying with Emirates. I wish that was the case this time."
Nevýhody: "Slow cleanup after food service."
Výhody: "Ok"
Nevýhody: "Seating"
Nevýhody: "I booked flight for my husband, however, the credit card authorization process took long and he missed his flight. Hence, the next cheapest available flight was July 3rd. I ended up having to rebook his flight via Air Canada. The payment was processed and accepted immediately. I figured 7 hours was sufficient time to process a payment. It was not. My husband is now incurring additional charges and is missing employment in Canada. I'm looking for some compensation. I have never encountered this wait time when purchasing an airline ticket. Your site/app has great reviews but you need to work on credit card approvals. Thanks for your time and I look forward to being compensated."
Výhody: "The food was awful. Cold sandwiches all the way. Frozen drinks. No hot drinks at all."
Nevýhody: "Change the variety of the food same as other airlines do"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "very friendly crew (we were flying with two small kids) who went above and beyond to make them as comfortable and happy as possible."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Good food and great entertainment system."
Nevýhody: "As close as an hour to takeoff, we had not received any confirmation from the gate that we would be boarding there. Upon asking the gate attendant at our supposed depature gate if if was indeed the gate depating for Kabul, she "had no idea." To begin boarding, people just randomly started lining up without any formal announcement ever occuring."
Výhody: "Friendly and helpful staff, clean."
Nevýhody: "The flight was extremely hot the whole time. it was very uncomfortable."
Výhody: "Everything"
Nevýhody: "Nothing"
Výhody: "Nothing. I was so disappointed with the whole experience."
Nevýhody: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."
Výhody: "Great selection of movies, excellent food, friendly service."
Výhody: "I liked the food."
Nevýhody: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Výhody: "Good food, entertainment options, comfortable seat"
Nevýhody: "Chaotic boarding process in Tashkent"
Výhody: "Comfortable, on time and as always good service from Turkish Airlines"
Výhody: "Noghing"
Nevýhody: "They didnt care about the damages caused to us"
Nevýhody: "There was a female attendant who as soon as I got to my seat asked me to stop blocking the aisle. I found this very annoying because I'd only just stopped at my seat. I found her manner disrespectful."
Nevýhody: "they delayed the flight so i lost my checked in connection"
Výhody: "It was a very fine flight Kosher food was fine Only problem was very long lines at boarding and repetitive"
Výhody: "The flight went well with no complaints."
Nevýhody: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Výhody: "Food is great. Flight attendants were very helpful. Entertainment options are great. Comfy seats. Short flight."
Nevýhody: "Istanbul airport is crowded. Looking forward to the new airport."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Crew and entertainment were above average."
Nevýhody: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Výhody: "I really liked the whole experience and would only highly recommend Turkish airlines"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Everything was good"
Nevýhody: "All good"
Výhody: "Food and comfort was great."
Nevýhody: "Israel requires them to close bathrooms forvlast 30 minutes but there was no warning. So when tried to go 30 before landing had to wait until we landed."
Výhody: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Nevýhody: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
Výhody: "pleasant flight attendants"
Výhody: "Just excellent, everything up the standards."
Výhody: "The rear exit of the plane. The cabin crew were very attentive, almost too much. I brought my cat and she didn't get to sleep much. I appreciate that the attendants wanted to visit with her and give her their attention but it kept her from sleeping and woke me up. Since she had no proper place to use the bathroom she needed to be sleeping to keep her body clock in order."
Nevýhody: "HOT AIRPORT AND PLANE...no overhead fan on the plane to cool off. Food not very tasty. My seat was switched after it was reserved to accommodate another passenger without my knowledge. The reason was not a valid one."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
Nevýhody: "Seats not to comfortable but can't really change that without upgrade."
Nevýhody: "EVerything about this airline."
Výhody: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Nevýhody: "Late boarding Late arrival"
Výhody: "Everything, it's just straightforward and good, the only thing I don't like it's no direct flights from my local airport, but if I have to go via Istanbul then Turkish airlines it's my preferred carrier."
Výhody: "nothing"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Everything"
Nevýhody: "Nothing"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Service is excellent. Ground support was okay, not overly friendly."
Nevýhody: "Istanbul airport has too many people not a lot of place to sit and rest. Very difficult to use the internet."
Výhody: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Výhody: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Nevýhody: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."
Výhody: "The crew on the flight was trying to do his best - but too late and too little."
Nevýhody: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Výhody: "The flights attending."
Nevýhody: "The waiting time for next flight."
Nevýhody: "Delay"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Excellent food, service and on-time"
Nevýhody: "Seats too close together. Also -- and VERY important -- they are so close together that they shouldn't be allowed to tilt back and press further into the person n the back's knees. NOTE: Turkish Airlines is, by far, not alone with this problem. Airlines have jammed too many seats in the plane. Increase fares a tad and give more knee space."
Výhody: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Nevýhody: "It takes a bit long to complete all processes"
Výhody: "Excellent salmon meal"
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Výhody: "I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!"
Nevýhody: "There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!"
Výhody: "Seat"
Nevýhody: "Entertainment"
Výhody: "Good entertainment system"
Nevýhody: "Chaotic boarding process"
Výhody: "Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it."
Nevýhody: "The switch from one terminal to the next was horrible"
Výhody: "I did not like it."
Nevýhody: "Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls."
Nevýhody: "Food"
Výhody: "Very happy with all the services!"
Nevýhody: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"
Výhody: "Nice crew"
Nevýhody: "My passport number was incorrect leading to an inconvenience at check in"
Výhody: "Less waiting times in Beijing airport."
Výhody: "Everything in regards to Hainan."
Nevýhody: "I didnt like that Kayak.com said I had a return seat picked out. THEN went online to see I had no return seat even though one printed on e ticket. Had to call Hainan directly to fix it. Also didnt like that since I bought through Kayak.com I couldn't do 24 hour prior flight online check in. Only allowed to check in at the airport 3 hours prior to flight."
Výhody: "flight crew is pleasant. cabin and toilets are clean."
Nevýhody: "I missed my connection to Washington DCA. Had to rebook for another overnight flight on United, which gets me into IAD in the morning. That is an extra expense for me. Hainan Airlines would not provide overnight accommodation in Seattle. poor selection of English language movies/TV"
Výhody: "to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful."
Výhody: "Crew of airplane serve with good skills."
Nevýhody: "Everything is good except Wuhan Tian He airport the Hai nan airline check in few people need improve the knowledge and also attitute."
Výhody: "food"
Nevýhody: "Entertainment system broken the whole flight. very boring"
Výhody: "Product was good; single seats in the aisles, full recline, lots of storage."
Nevýhody: "Terrible movie selection, food was mediocre with only one dumpling served but tons of noodles."
Nevýhody: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Výhody: "Cabin temperature was reasonable; staff were nice and helpful; time spent boarding was good."
Nevýhody: "Food was just OK; seats were not the most comfortable"
Nevýhody: "The TV wasn't easy to use at all. The touchscreen didn't react well so people have to poke very hard multiple times. Many buttons on the remote didn't work either. And the contents of choice were either entertaining or up-to-date, which made the trip very boring."
Výhody: "The most attentive and caring staff, the snacks set up at the back of the plane, clean, comfortable planes, amazing food. Would always choose over US carriers"
Nevýhody: "The in-flight entertainment set up is lacking. On a 13 hour flight on which your cellphone is banned even in flight mode that’s a big deal"
Výhody: "The crew was very attentive."
Nevýhody: "Having to take a shuttle and then get on the plane outside is cold and a hassle."
Výhody: "Not a crowded flight so had an extra seat. That was really nice."
Nevýhody: "It was all fine."
Výhody: "Their service is superb"
Výhody: "Excellent service, good movies"
Nevýhody: "Seats a bit tight fitting. Food was average."
Výhody: "We had a great experience flying with Hainan. We mostly enjoyed the availability of snacks and beverages throughout the flight."
Nevýhody: "We least liked the wait to use the restroom."
Výhody: "very comfortable trip. nice crew"
Nevýhody: "Delay"
Výhody: "crew was very attentive and super nice. food was excellent for airplane food, plenty of entertainment"
Nevýhody: "boarding was disorganized and priority was not inforced. long walk from terminal to terminal"
Výhody: "The overall flight was good"
Nevýhody: "The crew was tired with no much patience. I asked for water and one of the crew told me that it is water on the back without asking if i can go there and take by myself"
Výhody: "The flight to Moscow was very smooth"
Nevýhody: "Due to delay of the previous flight we missed our direct flight to Prague and had to take a later one with a stopover in Moscow..."
Výhody: "om time"
Nevýhody: "delay"
Výhody: "I picked up the wrong luggage and returned it to their office. The officer was very responsible and called me and kept my luggage in good shape. The ticket was cheaper, but service is better than US airlines."
Nevýhody: "Hope to have better transfer connections from international flight to domestic US airlines."
Výhody: "The flight was delayed in 2 days. Instead of a direct flight to Tel Aviv, We were flown from Beijing Brussel and to Tel Aviv. We were housed in a shabby hotel room without a window with the strong smell of cigarettes"
Výhody: "the bathrooms were kept fairly clean"
Nevýhody: "the entertainment system was broken was never apologized for the inconvenience . I wouldve flown a different airline if i knew this."
Výhody: "No much to say...chaotic boarding, complaining crew"
Nevýhody: "The seatbelt sign was on the entire flight and the crew was upset people needed the bathroom"
Nevýhody: "Seating was uncomfortable and juice too sweet. The crew feared me because I didn't speak English and when it came to custom forms they couldn't explain anything to me because English was limited."
Výhody: "The food was a little less disgusting than some airlines (Delta)."
Nevýhody: "The check-in area was not marked and confusing. The number of staff working the check-in and baggage check area was inadequate."
Nevýhody: "Fly Shenzhen to Beijing to San Jose, why the luggage can't directly to San Jose? I have to pickup my luggage at Beijing and check in again. Beijing is just a transfer."
Nevýhody: "I pre-reserved seats via the HU website 2 days ahead of departure. When we checked in for the flight we did not receive seats together. We ended up having to ask other passengers to change seats,"
Výhody: "Specifically called and reserved a window seat, then checked at the Hainan Airlines check-in desk while I picked up boarding passes and at the gate to ensure I had a window seat. I got a "window seat," but my row didn't actually have a window-- it was just a structural wall. That was a disappointment."
Výhody: "Food, comfort and entertainment are good. The stewardess on airplane is also helping people filling the form in the airplane."
Nevýhody: "I bought Hainan Airline round trip ticket between ORD and PEK from Kayak. Without flying first Hainan Airline ticket from ORD to PEK on Nov. 24, 2016 because of personal reason, I flew on Nov. 26, 2016 with American Airline instead. When I tried to use Hainan Airline round trip ticket to return US (PEK to ORD), I was refused to check in. I have to pay extra $413 to check in the same flight. Without any notice from Hainan Airline and Kayak, I was very upset with Hainan Airline service. I complain for this issue and call them several times, but there is still no respond from Hainan Airline. It is unfair for me to pay extra $413 air ticket without notice."
Nevýhody: "Perfect wine and food"
Výhody: "The movie and game selection was good and made the flight bearable."
Nevýhody: "Check in for the flight was very slow. We arrived 3 hours before our international flight and it took 2 hours to check in, leaving only half an hour to get through security and to our gate before boarding. There were 3 meals offered on the flight, all of which we nearly inedible."
Nevýhody: "long wait for connection"
Výhody: "Lots of movies, Tv, and music to keep entertained. Many good Food options and drink choices were great!"
Nevýhody: "Seats a little small and by the time the food came to us they only had one option left so that was a bummer."
Výhody: "Service was amazing. Also we got lucky to having the seats with lots of leg rooms."
Nevýhody: "Be aware that the boarding might not the via bridge, nothing bad, just be ready that it's a little different in China sometimes. Try not to sit next to restrooms, since lots of people will walk by, also door shutting and flushing could be loud."
Výhody: "Crew was good"
Nevýhody: "Food again. Hainan's food quality has dropped dramatically comparing from when they started the line between SJC and PEK"
Výhody: "Efficiency"
Nevýhody: "tight seating"
Nevýhody: "Food, the main dish can be improved. I got a beef stir fried rice but there is barely any meat in it"
Nevýhody: "Flight was canceled first, then it was delayed. It almost took me 2 days to finish this trip. I waited 5 hours for the crew to arrange a hotel for me. This experience was just horrible."
Nevýhody: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Výhody: "Muslim food"
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Nothing."
Nevýhody: "Time"
Nevýhody: "Delay due to strike"
Výhody: "Flight arrived on time"
Nevýhody: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Nevýhody: "Everything was OK"
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Výhody: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Nevýhody: "Not enough leg room"
Výhody: "MCR airport Mert & Greet parking was smooth and efficient."
Nevýhody: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Výhody: "Good flight, very attentive crew."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Boarding was confusing and disorganized"
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "We did not get two of baggage at the destination."
Výhody: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Nevýhody: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Výhody: "Entertainment"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "Nothing"
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "At some point the luggage was lost. here."
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "The supplied pack of toothpaste/toothbrush"
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Ground staff at Manchester very helpful"
Nevýhody: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Nevýhody: "Two hours delay in the start."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Nothing!"
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Výhody: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Nevýhody: "Nothing! It was all great!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Nevýhody: "The seats in economy were a little too small for a 12 hour flight"
Výhody: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Nevýhody: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Výhody: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Nevýhody: "Nothing to improve"
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."

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