Výhody: "Good crew, food was good for airline food. Entertainment offerings were good."
Nevýhody: "Too many seats, 3-4-3 configuration means not even enough room to walk down aisle without bumping people in their narrow seats."
Výhody: "Crew was perfectly fine."
Nevýhody: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Výhody: "The crew was very accommodating"
Nevýhody: "Entertainment system was old and with few choices"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The seats aren’t the greatest"
Nevýhody: "Just the seats"
Výhody: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Nevýhody: "It was perfect !"
Výhody: "The service"
Nevýhody: "The service and attitude"
Výhody: "The BUD-ZRH flight was on Swissair aircraft, not on Edelweiss or another low cost feeder airline. Over the years, I have flown both options, and while Edelweiss is a fine carrier, Swissair flights are still a cut above. Contributing to the positive experience was the friendly agent at check-in at BUD."
Výhody: "The food and service."
Výhody: "On time; smooth boarding process; lights dimmed for a reasonably long time."
Nevýhody: "NO legroom on the Zurich to Dusseldorf flight."
Výhody: "The food was good."
Nevýhody: "The boarding process need improvement. The sits are very tight."
Výhody: "Paid in advance 45.00 a seat to reserve! Otherwise they assign at Check-in! Still ended up with a standard not premium seats in center. I chose 2 side seats online but plane must have changed. Literally could not move. My travel partner ended up spilling wine on himself primarily due to this and 1/2 size drop down trays. Call button brought no help , had to get up and go retrieve steward in back myself!"
Nevýhody: "Comfortability , mediocre service."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Nevýhody: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Výhody: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Nevýhody: "The legroom is cramped a bit."
Nevýhody: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Economy very tight but whose isn’t. Best selection of movies relative to the competition."
Výhody: "Very professional!"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "Professional service"
Nevýhody: "Lounge in Dublin poor"
Výhody: "Swiss Air is very nice, planes are clean, snacks on board were fantastic!"
Nevýhody: "Why the ridiculous amount of money to check a small bag? For this reason, I would not fly Swiss Air. My fancy sandwich was not worth CHF 50."
Výhody: "Excellent organization, food and entertainment. Impeccable service."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "The chocolate was good. The flight was fine no issues. The flight staff was very good."
Nevýhody: "Had to pay $100 for my second bag. I did not pay for the extra bag on my way out. As a star alliance member and a united chase explorer card user I don’t think I should be paying for the extra bag. I booked the flight through United for the expressed reason that I have privileges when on united and feel if I book united these privileges should transfer. If not what’s the point of being a loyal customet"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Smooth, on time flight"
Nevýhody: "Very late gate change during boarding process resulting in untimely departure."
Výhody: "Was a very quick flight."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Great complimentary chocolate."
Nevýhody: "You would think that after spending 1100 on a ticket that a passenger could chose their own seat within 24 hours of their flight. Nope. They wanted me to pay for my seat after already spending 1100. Then they said I was randomly selected for a TSA check in Zurich. Seriously. And there was no TSA agent in sight doing the check. It was a Swiss Airline Employee. Never had that happen even in the USA."
Výhody: "Almost nothing.."
Nevýhody: "1) my seat was broken (didn't recline) 2) my USB charger... Broken.. 3) my food was in a metal container that was stamped and the ink from the stamp leaked and was pressed across my food. I was literally not about to eat the alphabet... (luckily, a nice attendant came by and apologized, as I know it was not her fault the food came out like this. 4) Rude attendant came over 25 mins after I had turned on my attendant button to ask for a bottle of water. (I turned it on while they were still serving drinks) (also forgot I needed water to take some medicine that required to drink a full glass) She came up to me and my fellow passenger, yelled at BOTH us while she was waving her hands our face. I mentioned to her "it's not polite to treat people this way" she moved her hands closer to my face thrusting her whole body over my fellow passengers face, and continued yelling at me about turbulence (while she's completely avoiding the rule herself.) He and I were both seated and buckled and not bothering anyone. She could've just taken her own lecture and kept ignoring the signal. I wrote about this in customer support letter that the 'NICE' and 'Helpful' attendant Gave to me that sincerely apologized for the previous attendants behavior."
Nevýhody: "Slight delay."
Výhody: "Relaxing, good entertainment."
Nevýhody: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Výhody: "Everything ran like clockwork"
Výhody: "They put us in a nice hotel"
Nevýhody: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Výhody: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Nevýhody: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Nevýhody: "If you put the seats this close together, with the amount of recline. Once one person on the fligh reclines their seat it forces everyone else to do so. You can't eat if the person in front of you reclines!"
Výhody: "Courteous staff,"
Nevýhody: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
Výhody: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Nevýhody: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Polite crew"
Nevýhody: "The service and food was excellent. There is no question about dislike"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "I was denied booking because they didn't properly issue my boarding pass. They refused to pay a hotel and kept lying and mistreating me."
Výhody: "On time Easy and no issues"
Výhody: "Awful food selection, small entertainment selection, none of the crew knew how to properly board the plane and left guests waiting in the aisle for over 45 minutes of standing for no reason and then yelled at the passengers that we were 'late' and that the standing passengers were causing the delay of the aircraft! The staff were VERY, VERY rude. I would do yourself a favor and NEVER fly Iberia!"
Nevýhody: "Everything. They need an entirely new flight crew, new food service, new gate attendants, new baggage check, new ground crew. Just a joke."
Výhody: "Almost nothing."
Nevýhody: "Allow field research of all terminals to best decide for the next flight to book. If I were 3 seconds off and not running on my last leg to Naga, I would have been stuck in Manila for the entire duration of my trip."
Výhody: "Buena comida a bordo y peliculas de entretenimiento."
Nevýhody: "Asientos incómodos oara un viaje de 10 horas."
Nevýhody: "Incomodos los asientos para un vuelo trasatlántico"
Výhody: "The entertainment was good and not laggy."
Nevýhody: "The seats are too small, and close together. The back rests feel 90 deg when upright. The staff are dry and harsh (On both flights.) Boarding and unboarding through the runway, in a very crowded bus. The planes got uncommonly hot before the air conditioning started, with many passengers starting t"
Nevýhody: "Politeness of the crew"
Výhody: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
Nevýhody: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
Výhody: "Tenía reservado uno y de repente desaprecio"
Výhody: "Not a goddamn thing."
Nevýhody: "The boarding was a cattle care, atrociously organized, took forever. They were asking the better part of ten dollars for headphones. No way to get a drink, as with the trip over, the chairback screens didn't work, and they never notified me by e-mail that you had to order food in advance. Not even a glass of water available on a 7 hour flight, that's actually a health hazard, should be illegal. No coffee or tea. The window seat I paid up for was about 8 inches from the window, so I couldn't even lean my head there. No in-flight magazines, or handing out newspapers , no entertainment available, just sitting there uncomfortably for 7 hours while the attendants huddled behind drawn and velcro'ed curtains doing nothing. A true disgrace. Avoid Iberia and their LEVEL subsidiary like the plague. Unacceptable in every way....and at least Ryan Air and WOW are cheap, this flight was full price. Total rip-off, never again."
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "The lunch in the flight back. The service was good."
Nevýhody: "The spaces between seats and the bathrooms. It should be a person checking if it look okay after 2 hours flying."
Výhody: "There was nothing to like about Iberia"
Nevýhody: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Výhody: "MeL and wine"
Nevýhody: "3+3 seating in biz class"
Výhody: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Nevýhody: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Výhody: "Finally arriving in Spain."
Nevýhody: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Výhody: "The flight was short and smooth."
Nevýhody: "Iberia put me on standby with no notification or explanation. My entire trip came to a screeching hault. The stress and anxiety of waiting to see if I got on a flight with my new fiancé was wildly inexcusable on Iberia’s end. I am incredibly lucky to have made it on but it is deeply disturbing that Iberia would rely on luck so heavily after screwing me out of a seat I payed a lot for. I would have missed my connecting flights and been stuck in Spain for god knows how long since they wouldn’t tell me other flight information. I am very worried about flying with Iberia again."
Výhody: "Smooth travels , good on board service , clear directions , clean"
Nevýhody: "No negative complaints"
Výhody: "They made up time on the flight"
Nevýhody: "This was already a makeup flight and it wasn’t efficient enough to help me"
Výhody: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Nevýhody: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Nevýhody: "The seats were very uncomfortable for such a long flight."
Nevýhody: "Maybe include vegan options for food?"
Výhody: "The color that crew members wear"
Nevýhody: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Výhody: "The entertainment was probably the best part of the flight."
Nevýhody: "The staff were less than friendly, the food was terrible . Not to mention it was like pulling teeth to get a beverage from time to time. Wouldn’t do it again...... there too many service oriented airlines available to make this mistake again."
Výhody: "The flight itself was fine"
Nevýhody: "The agents at check in were rude and unhelpful despite the fact that I was traveling business class. One even tried to tell me what it is like to fly in the US, that it is worse than in Spain."
Nevýhody: "Entertainment Screens did not work. Charged for drinks."
Nevýhody: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."
Výhody: "Aircraft is comfortable (A340-600)"
Nevýhody: "One of the flight attendants was rude."
Výhody: "The amability of the crees"
Nevýhody: "All was excellent"
Nevýhody: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Výhody: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Výhody: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Nevýhody: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Nevýhody: "Food could have been better."
Nevýhody: "I really enjoy flying in your airline"
Nevýhody: "They lost our four bags. Three were found two days later. One bag we never saw again on vacation so had to buy a fourth of the stuff a family of four had to survive in Europe for a month. Bag was eventually found and sent to our home in US. Iberia had connecting flight to Berlin so close to arrival in Madrid that we barely made it on flight and bags never did. We will never fly iberia again."
Výhody: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
Nevýhody: "My connection flight to use was better on americal"
Výhody: "The price,. The plane. The food and the intertanment"
Nevýhody: "Could be perfect if the service in the flight was better"
Výhody: "Great space between seats, and very nice staff"
Nevýhody: "arrival and departure times, overall service"
Výhody: "We didn't crash."
Nevýhody: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Výhody: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
Výhody: "Departed and arrived on time."
Nevýhody: "Was charged for coffee."
Výhody: "The flight was great. The crew was very attentive and helpful."
Nevýhody: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."
Výhody: "Alcohol allowed for free. Friendly people"
Výhody: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Nevýhody: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Výhody: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Nevýhody: "Nothing. Everything was excellent."
Výhody: "Seats are way more comfortable than other flight companies"
Nevýhody: "Crew could have been more patient"
Výhody: "I could not fly. No return ticket on march 23, 2020. Justfly.com did not help me"
Nevýhody: "It is always better to buy tickets through the airline."
Výhody: "The seats are comfortable.nice leg room."
Nevýhody: "Boarding on every airplane company seems off. Sitting in seat 6D and I’m in the second to last boarding group. That cheese on the burger pricing for getting on before others is getting old. Be better."
Nevýhody: "Was exelent"
Nevýhody: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Nevýhody: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Nevýhody: "It cold be better if there is no flight delay which put in cause all our plans!..."
Výhody: "The crew were very friendly and attentive, there was a delay to boarding and departure but they were very apologetic about it. Service was attentive on the plane and bags promptly delivered at the baggage carousel."
Nevýhody: "I upgraded at the airport to Executive class, which is really a bit of a scam to be honest. It’s just the first two rows of the plane and the middle seat kept free... the seats were no different to economy. Not worth the 109€ upgrade fee."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Výhody: "Staff was pleasant, nothing special"
Nevýhody: "Food was mediocre and cold except for the major hot dish. Lights were on almost all night in cabiaudio and video were subpar or nonexistent. Staff explained it was an old plan Seats were okay for short fight but not comfortable for long flight"
Nevýhody: "poor and cheap plane"
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Výhody: "Service and food."
Nevýhody: "We did the extended layover to experience one night and one morning/afternoon in the city. A 2 -1/2 hour delay took away our chance to see the city at night."
Nevýhody: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Nevýhody: "I did all my research when I booked my flight. Nowhere did it tell me I was booking a discount flight. I had to pay extra for my bag on a long international flight, which I make frequently. Absolutely misleading an unjust. I feel cheated, I will never fly Air Portugal again and I will warn all my colleagues in the travel and tourism industry that I work about the disgrace I felt as a passenger with Air Portugal. It's not the first time I flew with them, but it will be the last!"
Nevýhody: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Výhody: "Good and entertainment options in executive class."
Nevýhody: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Nevýhody: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Nevýhody: "Inbound flight - flight got canceled from Budapest - after calling the airline and waiting in the line the 2 first lady I was talking to put me on hold and never got back to me, the 3rd lady had no idea why the flight got canceled except it was for emergency. She said next flight would be 2 days later - after calling the insurance I booked for the flight, they didn't want to reimburse for the interruption because the airline could not explain why it got canceled and i should prove that the flight was canceled - after being 6h on the phone with airline and insurance and waiting line had to hang of without solution. I had to purchase a new ticket from another airline to be able to fly on the same day back to Miami. - after arriving at the airport next morning for the other flight it turns out that Tap Portugal booked me to British Airways but they have not send me a notification email about it, so if I do not ask at the counter for Tap Portugal for the paperwork for the insurance I would never find out that i got a new flight and i would have miss it and the insurance would have never pay for it. With the new ticket i had to purchase, my travel with Tap Portugal cost me on the end around $3000, and I do not have that much money for a ticket at all, now I have a financial trouble. Thanks, never again."
Výhody: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nevýhody: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Nevýhody: "I booked this flight months and months ago on Kayak, excited by what I thought was an excellent deal to go visit an old friend. When I got to the Boston airport, I was told there is a fee to check a bag with the ticket type I purchased- of 90 DOLLARS each way!!! This is absurdly expensive. I tried to pay with cash as I had very little on my card, and was told this isn't possible. So I had to pay the fee, and arrive at my 7 hour layover with next to no cash on my card- too little to buy a meal in the airport. So I had a miserable layover experience. I do not recall seeing this baggage fee listed anywhere on Kayak when I booked my flight- it looks like this policy took effect in September 2017, but I booked my flight in July. I am very upset about this additional charge- it is dishonest and I will not be flying with TAP again. I am also considering using alternatives to Kayak, as the TAP representative said that it's Kayak's fault the baggage fee wasn't listed."
Výhody: "Frequent offers for drinks"
Nevýhody: "Vegetarian food was terrible, seats were really small"
Výhody: "Friendly and kind captain and crew"
Nevýhody: "I was very very sick, so after the 3 hours delay I asked to stay in Lisbon and be sending next day to continue my journey home ... Surprisingly TAP told me that they could pay the hotel in Newark, but not in Lisbon.. Go figure! Called TAP Customer Service 4 times, 2 from Lisbon 2 from Newark... all cases more than 1 hour wait... AND THEY NEVER EVER ANSWERED!?!?!"
Nevýhody: "Late flight connection"
Výhody: "All flights have been on time. Seats and entertainment system are acceptable"
Nevýhody: "Apart from the unorganized immigration and check-in process the service is very average. On both transatlantic flights the toilets did not work properly. Furthermore the business practice to charge you for any luggage $ 90 at airport without prior notice during the booking process is quite unpleasant and uncommon for transatlantic flights. Would be good that airline as well as internet travel agent would advice about this additional costs in a more transparent way before you purchase the ticket"
Nevýhody: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Nevýhody: "5 hrs delay and missed all connecting flights. Airline initially rescheduled flight 2 days later. Called Kayak and got no support. Kayak agent told us to keep pushing the airline. After 2 hrs of "working" with the airline, we were able to fly into Madrid the following day. Had to spend extra money for hotel room and car rental in Madrid because our final destination was Sevilla. Will never work with Azores or Kayak again. BTW, did we mention that while "working" with Azores to reschedule flight, we were booked to fly into an island off of Africa. Luckily, we followed up online with the changed itinerary."
Výhody: "The crew was very attentive and helpful"
Nevýhody: "It was hot in the cabin. The lights were turned on and off without an announcement and without much time to sleep."
Výhody: "Best flight I have ever taken. Hands down"
Nevýhody: "There were no power outlets"
Výhody: "Flight crew was very nice."
Nevýhody: "I didn't like that on a 3:30 hour delay the passengers did not get information about the delay. Line for check-in was too long. More then 2 hours on the line to check-in. Uncomfortable seats (too tight)"
Nevýhody: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Výhody: "Check in app"
Nevýhody: "Non-reclining seats"
Výhody: "Crew waa super attentive & friendly"
Nevýhody: "Entertainment was lacking Movies were on only certain times You were not able to pause or stop Audio was bad"
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Výhody: "It was all ok"
Nevýhody: "I took 3 TAP flights while in Europe, and they were always late!"
Výhody: "Entertainment! Loved having such a wide selection of things to watch on the screen at my seat. Such a nice luxury to be able to watch a movie, a show, check the status of the flight/plane/distance/time/map, and more."
Nevýhody: "The food wasn't that appetizing. It actually gave me upset stomach for the rest of the flight. I was in the bathroom 3x during the flight and I usually don't use the restroom more than once during any given flight. I didn't like that when asking for a drink of water, they only give a half full cup of room-temperature water. On an 8 hour flight, I get dehydrated and could drink 2 water bottles alone. I don't like to be a nuisance to the attendants so I only asked for water twice. I just wish they would provide small personal bottles per customer. I also have never flown on TAP before so I wasn't aware of anything like how to call an attendant using the touch-screen or even that watching movies was free. It should be said over the intercom at the beginning of the flight."
Nevýhody: "They damaged one of my bags and lost the other one. Bad service, really old planes and seats were to small; mind you I was traveling in business class. Over all a horrible airline"
Výhody: "The crew is always professional and keeps you informed of what changes there are."
Výhody: "Very pleasant flight."
Nevýhody: "Poor policy regarding musical instrument. Probably the only company asking to pay a special fee on hold or to buy an extra seat for a regular guitar. Ridiculous."
Výhody: "Everything was mediocre,"
Nevýhody: "Seats were too narrow,very little leg room,poor choices in entertainment"
Nevýhody: "I found it very frustrating that we were told at the ticket counter the boarding would begin at 11:15am for a 12:45pm flight time. I arrived at the airport over two hrs in advance and then had to run a significant distance through the airport and sweat and be unnecessarily anxious waiting on the customs line only to arrive at the gate at 11:20am, to have my bags checked for a second time and then be unable to get any food or coffee before a flight that did not begin boarding for another 40 minutes. I did and still do not see the need for that additional luggage/security check and then being held at the gate for almost an extra hour for seemingly no reason at all."
Nevýhody: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Výhody: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Nevýhody: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Výhody: "Good flight, boarded and left on time. Food and service were fine."
Nevýhody: "My entertainment system at my seat kept freezing. Would have used it throughout the flight but was only able to watch one movie. Reset attempts occurred but eventually I gave up."
Výhody: "Crew was just ok nothing more nothing less.. The general service of easy jet its better for me not operate..."
Nevýhody: "Just to behave to people like human beings... I wont never choose this particular airline to travel..it was my last one.."
Výhody: "The size of hand luggage"
Nevýhody: "We were impressed with this airline. Service was prompt, airplane was clean, and staff was friendly."
Nevýhody: "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."
Výhody: "Nothing much every other plane is more comfortable."
Nevýhody: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Výhody: "1hour 30 minutes late. No acknowledgment of this or the knock on impact"
Nevýhody: "Delayed flight"
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Didn't need to worry about my bag being larger than a handbag"
Nevýhody: "Why is it always my flight that's delayed????"
Výhody: "Super amat"
Nevýhody: "Satisfied customer"
Nevýhody: "Late. Boaring hectic."
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "the entrance from front and back"
Nevýhody: "Felt like we were being herded like cattle"
Výhody: "25mins early landing and fast bags reclaim"
Výhody: "Great crew and pilot"
Nevýhody: "Terrible check in / bag drop, long queues, no smiles from staff, jobs worthy- go by another airline"
Výhody: "All good"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "The charges for baggage and seat choice is annoying. I understand if you paying dirt cheap (under let’s say ~50 GBP per flight) but if I’m already paying 330 GBP round trip, I should be able to bring a back pack and a carry on suitcase without having to cost extra!"
Nevýhody: "Baggage and seating fees. Also, cost for even drinks?"
Nevýhody: "I had 1 hour for my connection. It was absolutely impossible to make the connection in 1 hour. They should never have issued that ticket. They took no responsibility. I had to make the rest of my journey by train."
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Výhody: "We travelled with 2 full-size acoustic guitars outbound from Toulouse to Geneva and returned 5 days later. Everyone was very helpful and understanding...I have rarely experienced such helpfulness in regards to carrying instruments on board full flights. Kudos to both crews and EasyJet."
Nevýhody: "The initial welcome at the check-in desk was lukewarm at best - but improved after a while..."
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Nevýhody: "The system was down and had to wait in line for a long time to get my boarding pass and had to rush through security to board on time"
Výhody: "Crew seems to do the maximum to make you feel comfortable, Overall experience is ok"
Nevýhody: "Sitting in front row made ys suffer the all flight from noise and very bar smell from kitchen and toilet Boarding the aircraft started few mintues after deparure original time (40 min delay to take off)"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Nevýhody: "Extra charges for everything, "low fare" price very misleading; crew provided inconsistent and disorganized service--charged some people for snacks, forgot to charge other people--was frustrating."
Nevýhody: "I was charged $50 for my luggage. I had one check in luggage and the price seemed very excessive. The attendant did not want to work with me in terms of lowering the price"
Nevýhody: "Said I could add hold baggage on line, but nowhere given an option to do so, so had tp pay twice as much at the airport."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "Took off on time; landed early"
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Departure and arrival on time."
Nevýhody: "Reduced menu - no hot food."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Before I boarded the plane, I thought the low price was worth it, but I changed my mind after I boarded. But I did like that the crew was courteous. The food looked tasty, but I wasn't hungry so I didn't try it."
Nevýhody: "The horrible, horrible seats. If the fact that you couldn't recline the seat wasn't bad enough, the seat itself was poorly cushioned, and the ergonomics was so bad, I actually left the plane LITERALLY IN PAIN. I'd like to note I'm a young man with no back problems."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Výhody: "I liked the initial price, and the departure time."
Nevýhody: "Everything.... Didn't know our boarding gate till 20mins before takeoff... Wouldn't let me take on my handbag, since I had a carry on luggage. Had to pay to check my bag....and the price was outrageous...like 50 euros, to check a carry on. I wouldn't travel budget unless it was a last option. I would of rather paid a few more dollars. I ended up paying more in the end. Terrible."
Výhody: "They offered however to pay for the hotel overnight"
Nevýhody: "Late , last moment announcement that my flight from Toulouse to Milano was cancelled ( Friday evening ) with proposal to take instead a flight departing only after two days ( Sunday evening ), when there were solutions arriving in Milano Saturday morning ( but yes, with another companies). Completely unreliable if you fly for work and have to be somewhere at a certain hour."
Výhody: "Al went well - no props - arrival in time."
Výhody: "Fast flight, efficient, good crew to help speed up boarding process"
Nevýhody: "Slightly delayed, Luton left some to be desired, but overall fine"
Nevýhody: "Space and environment."
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "Carry on policy is ridiculous"
Nevýhody: "We had a 3 hour delay! I must be compensated"
Výhody: "The crew was welcoming and helpful."
Nevýhody: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Výhody: "Almost nothing."
Nevýhody: "Not overbooking the flight and wasting 9 peoples entire day."
Výhody: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Výhody: "Flight delayed, staff provided no info and was generally nasty."
Výhody: "The overall was good, the flight was on time"
Nevýhody: "The boarding system could be changed: they start boarding when the aircraft is not yet ready, so the line just moves from the gate to the finger, which is annoying. They should wait until the plane is ready to start with the boarding."
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Výhody: "Leg space"
Nevýhody: "Flight cancelled and replacement flight delayed, no offer of food or compensations"
Nevýhody: "Website for vueling down which prevented me from requesting refund. Now what?"
Výhody: "Very bad experience , the crew was rude and not helpful .plus lost my luggage"
Nevýhody: "Customer service was not good at all"
Výhody: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Nevýhody: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Nevýhody: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Výhody: "It arrived at its destination in one piece and not on fire"
Nevýhody: "Tiny seats, plastic seats, late as usual."
Nevýhody: "A bus ride is more comfortable than a vueling flight"
Výhody: "Getting off the plane."
Nevýhody: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Výhody: "Well organized boarding."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Nevýhody: "Our hand luggage had to go into the hull so we had a long wait at the other end. Cabin crew explained 220 people and space for 180 bags, wouldn’t mind as much but I follow the rules and only bring one bag when people in front of me have 2 bags! Too ch down was very bumpy!"
Výhody: "Flight attendants were very helpful, especially because we were traveling with a sick child. They let us disembark first when we landed in London to seek medical attention."
Nevýhody: "We only flew with this carrier because British Airways partners with them. Wouldn't have flown them otherwise."
Nevýhody: "Boarding was horrendous"
Výhody: "Quick flight"
Nevýhody: "Everything else! Where am I supposed to put my legs?"
Výhody: "I like very much weather of Barcelona which is ideal for me.people of spain very cooperative with excellent attitude."
Výhody: "I got to my destination"
Nevýhody: "Kiwi overcharged me for my luggage inappropriately"
Nevýhody: "The check in line was too long with too few attendants checking people in."
Výhody: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Nevýhody: "Zero legroom"
Výhody: "Plane smelled terrible.. nothing complimentary."
Nevýhody: "50 mins delayed with no apology."
Výhody: "Nothing good"
Nevýhody: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Výhody: "Flight arrived back in Manchester 20mins early - bonus"
Nevýhody: "not much choice for food"
Výhody: "Not much"
Nevýhody: "Less than 20cm from edge of seat and back of seat in front. Late."
Výhody: "It was fast"
Nevýhody: "A bit cramped in seating"
Výhody: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Výhody: "Crew is good."
Nevýhody: "The plain was late for 1:40 minutes and they lost my luggage again."
Nevýhody: "Dely and they lost my bags"
Výhody: "Older aircraft, seats were not comfortable."
Nevýhody: "After flight was booked they canceled our reservations."
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Nevýhody: "I wanted to book with British Airlines only to find out it was booked with a low end poorly rated airline I cancelled the flight I bought trip insurance but BA will not get back to me about a refund. Was on the phone many times waiting for very long time only to get disconnected and left on hold Now but rate BA low low low"
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Nevýhody: "Luggage fee 35€! For first bag! Not included in ticket price was quite deceiving."
Nevýhody: "Very old plane Late leaving Missed first landing and had to try again ( guess it was wind) Luggage 45 minutes"
Výhody: "Friendly service -- free gate check, and a free upgrade so that my partner and I could sit together :D"
Výhody: "On time"
Nevýhody: "Seats were soooo small"