Výhody: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Nevýhody: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Nevýhody: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"
Výhody: "Crew was awful. Grumpy and not friendly. They hate their customers especially children."
Nevýhody: "This was my worst experience on any Lufthansa flights. Worst ever!"
Nevýhody: "Depart on time"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "There was a good amount of leg room and the seat reclined to a comfortable position to sleep."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "The fly was a little late."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Any entertainment"
Výhody: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Nevýhody: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Plenty of room in both the cabin and the bathroom- more than we have ever experienced. Food was very good. Crew was outstanding"
Nevýhody: "Boarding is chaotic for economy, with everyone mobbing around the entrance. Having people board in subsets, beyond just 1st class and people needing assistance would be helpful. It makes the entire airport gate areas hard to maneuver around for other people as each plane loads, and it stresses out the group waiting to get on the plane."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Once again, the in-flight crew was excellent."
Nevýhody: "The Frankfort airport is a nightmare. They have loooooooong gateways, so when I Finally got through security FOR THE THIRD TIME, it’s a 10 minute, speed-walk to the gate. Again, a flight delay was the only thing that made the connection possible. I made it to the gate with 3 minutes to spare, so no time for the bathroom, no time to get lunch or even a bottle of water, no time period. And at the end of it all, my bag is lost."
Výhody: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Nevýhody: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Výhody: "The flight was full. service, food and entreatment was excellent"
Výhody: "Food was ok. Beer offered at no charge. Lots of entertainment options"
Nevýhody: "Plane was HOT no air and economy was unbelievably cramped and uncomfortable. 9 1/2 hr flight was torture"
Výhody: "Clean aircraft, quite and smooth flight, lots of entertainment options."
Nevýhody: "I was never made aware of what food and drink options there were. I was asleep for the main meal and it would've been nice if they left a snack for me when I woke up."
Nevýhody: "Very Negative Experience and I will never use, and strongly discourage others from using Kayak or Lufthansa or Flyus.com unless you correct the problem!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Less space in the seats than there used to be."
Výhody: "Was on time all the way, food was OK service was fine"
Nevýhody: "I was so cold in my seat I couldn't get comfortable"
Výhody: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Výhody: "Cabin attendants were terrific. Very attentive. Ms. Byrne, our cabin attendant and the Purser, a gentleman whose name I didn't note, solved problems and met our needs (including finding my wife's iPad that fell beside her seat while sleeping where it couldn't be retrieved without help)."
Nevýhody: "Few technical issues with new plane...no wi-fi on flight and lights not working in lavatory."
Výhody: "The crew was excellent, friendly, and attentive, especially paying attention to my kids. The pilot and his crew did a great job during the flight as well. Thank them all for a pleasant and safe flight!"
Nevýhody: "The only concern I have is regarding the diet. During the shorter flight, from Budapest to Frankfurt, the stewardess informed me that she couldn't get me gluten-free meal/snack. I understand that catering to special diet needs is not easy but following a gluten-free diet is not my choice, it is something I need to deal and live with on a daily basis. I felt disappointed since I had a long trip ahead of me, and I know that I, just like all the other passengers, had paid for the flight that should include the meal as well. Thank you for reading my concern and trying to see it from me, the passenger's point of view."
Výhody: "Comfy seats for economy. Decent food. Hot towels for hands. Plenty of food and beverages. Very good entertainment screens, decent movie selects."
Nevýhody: "That better seats are so much more expensive."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Boarding was organized, flight was not profoundly oversold."
Nevýhody: "Food was not appetizing."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The kids were allocated away from their mothrr"
Nevýhody: "The automatic boarding system was slow"
Nevýhody: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Výhody: "I was so pleased with all the people involved from ticket desk to pilots and stewardesses. I would recommend Air Canada to everyone."
Nevýhody: "Boarding was in organizes."
Výhody: "The boarding was smooth. The movies are ok."
Nevýhody: "The seats are terribly not comfortable. I've been in many long flights with other carriers but these by far are the less comfortable seats ever. I tried in April the premium economy and the business class with the same carrier but still I'm disappointed and it doesn't seem that it will get better."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "We are extremely grateful to Lufthansa and Munich airport administration for organization of the transfer between connected flights wit a short connection time. We have had only 40 minutes transfer time between flights from Budapest and to Washington DC, and started to worry that we may not make it since the boarding was in the opposite part of the waste airport. So, it was a great relief when we saw the airport representative meeting us at the exit from Budapest plane to lead toward the Washington DC flight gate. In 30 minutes we were in our plane to continue flight to the US. Thank you so much!"
Výhody: "I liked how I was taken advantage of, knowing it will never happen again"
Nevýhody: "After having my ticket Inadvertently canceled didn't like the lack of support in purchasing a new ticket through Luftansia's customer service agents that deals with consolidators such as Kayak. In the end I was left not be able to buy a ticket for three days after being quoted a specific price and charged about triple the rate originally quoted it initially quoted I wasted valuable time into my vacation along with an amazing amount of stress ."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Nevýhody: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."
Nevýhody: "Couldn't checkin online. Had to wait in line for over an hour."
Výhody: "Struedal snack and drink (not only 1 drink, but offered if wanted more) all in a 1 hour 15 min flight. Most other large carriers barely offer a drink, let alone a snack. And not just peanuts or pretzels, streudal! Very pleasant staff, multi-lingual. Would love to fly them again."
Nevýhody: "I booked less than a week ago and picked our seats in a two seater row, but when we boarded it was three seater rows on both sides of plane. So the aircraft must have changed. I prefer a window seat so instead I had to sit in the middle because I did not know about the change."
Výhody: "I love the crew, the seats, the food was wonderful and the flight was the smoothest ever. Thanks"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Nevýhody: "Everything was fine"
Nevýhody: "My bags were delayed, and ten days later, I still don't have them."
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Nevýhody: "My window seat didn’t have a window"
Nevýhody: "My brand luggage was damaged during the flight. Although I still had to pay 65 pounds for the extra bag."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Premium Economy seating is very comfortable and the cabin service was excellent."
Nevýhody: "Despite the long layover, they managed to misplace one or bags at Heathrow."
Výhody: "Good food great service"
Nevýhody: "Too hot, meant to arrive 5 mins early but ended up 15 mins late as we sat on the runway for about half an hour without air conditioning."
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "They cancel my flight the day before"
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "Excellent customer service thank you"
Výhody: "The crew was outstanding."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Výhody: "Modern individual entertainment stations. Comfortable leather (or perhaps synthetic leather) seats. Friendly helpful crew."
Nevýhody: "I was seated between 2 people, and it felt like very little space."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "How short the flight was and the fact that I had an empty seat next to me."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "I was upgraded to World Traveler Class. There was a lot more legroom. Also there was great movie select."
Nevýhody: "Seats cramped"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Výhody: "The in-flight service was great!"
Nevýhody: "Nothing specific"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "I was moved from this flight to one seven hours earlier with only the explanation that it was for "technical reasons." But the flight wasn't canceled, so I don't understand at all."
Nevýhody: "I was only made aware of the change via email on Thursday, but the change was appearing in my aer lingus app on Tuesday. Why the delay in telling me?"
Výhody: "Efficient staff, quick boarding of passengers, staff went the extra mile to verifiy that my puppy was safely being transferred from another British air plane and then I watched through the window as he was boarded on my flight to AMS. Caring employees directed my attention out the window, prior to me boarding. A happy sight watching my puppy boarding my plane. Comforting!"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."