My gosh, Aeromexico really just couldn’t be any worse. From start to finish, everything was terrible. Canceled flights, losing a day of our vacation, having to stay the night in Mexico City because of said canceled flight, no entertainment system, horrible turbulence, flight attendants who couldn’t be bothered to do their jobs. It’s just a horrible airline and Covid has made it worse. Avoid if you can and go with Delta or Alaska.
Please do not travel with Aeromexico if your destination is not Mexico. The problem is that Mexico requires passport checks for transit passengers. The lines were huge when I arrived and I waited 2 hours in line to have my passport checked and then by the time I arrived to the gate the boarding for my next flight had already started. AM plans are generally very old and poorly maintained. When my flight to SFO was about to take off the cockpit cabin door was thrown open. The entertainment system didn't work. the buttons for light and call button didn't work and I was in business class. I will do my best to avoid Aeromexico in future.
Výhody: "Newer plane"
Nevýhody: "Staff didn’t say much. Was warm on board. And quite late"
Nevýhody: "Plane delayed on tarmac on arrival. Immigration line was chaos with no staff helping to provide order. Missed my connection and changed to another flight the next morning - aeromexico would not pay for hotel or taxi. Supervisors were rude and dismissive, didn’t care about effect on my plans."
Výhody: "The crew was amazing, very respectful and very timely."
Nevýhody: "My experience with Aeromexico was excellent. The snack and drink sets them apart from the other competitors. No delays, and friendly staff."
Výhody: "El avión estaba súper limpio y en excelentes condiciones"
Výhody: "US based airlines should take a lesson from AeroMexico - reasonable prices and the services we used to receive without additional charges: snack, food, 1 bag checked without fee, leg room! Thank god I Iive just south of Vancouver and can floy out of there instead of an American airport with greedy American-based airlines."
Nevýhody: "I am completely satisfied with my experience"
Výhody: "Comfortable plane"
Nevýhody: "At the airport, the sign at the counter never said Managua flight so I almost missed it since I didn't understand the espanol message."
Nevýhody: "All es excellent."
Nevýhody: "To have us sit together"
Nevýhody: "Flight was delayed 1he from Guatemala and flight from Mexico was canceled."
Nevýhody: "Be on time,safety, and honest"
Nevýhody: "Food, entertainment"
Výhody: "The crew was amazing. Made my mom feel welcomed and special."
Výhody: "Love the crew. Full meals. And early arrival!"
Výhody: "I got home and the price was right."
Nevýhody: "The seats are uncomfortable and my tailbone hurt. The food was bad. I lost my personal earphones, asked flight attendant for plane earphones and he did not bring them. I had to get up, go to the back of the plane and pick them up in person."
Výhody: "The crew was very nice and the seats very comfortable (we traveled in business class)."
Nevýhody: "We'd like to receive a couple of food options instead of only one. For example this was an early flight and the offered only fruits with yogurt for breakfast when they could've included an omelette or bread with ham & cheese."
Výhody: "Sitting in the forward part of the cabin was better."
Výhody: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Nevýhody: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Výhody: "We were able to get emergency aisle seats. We are 6’2 and 6’4"
Nevýhody: "Flight was supposed to depart at 11, didn’t depart until 3. No pillows, no blankets on overnight flight. Speakers on plane not working so couldn’t hear announcements. Landed 30 minutes later than was told. STILL sitting on runway 15 mins later waiting for a gate."
Výhody: "Hate it the flight."
Nevýhody: "Terrible flight.We should of have the opportunity to sit closer to the the front of the plain considering that we were a family of six with little kids all under the age of 10."
Výhody: "I liked the food, I was very well received, there’s was a nice blanket, water, mask to sleep better so I loved all that"
Nevýhody: "I hated that it wasn’t available the tv or internet service, the headphones was terrible, all my zone 3 could not see any movie or video or music during all that 9 hours. So when I clicked to see a movie the view, the image was just black with any sound. I was very disappointing. It was stressful"
Nevýhody: "I tried t change my departure day but they told me that I was not possible so I lost the flight"
Výhody: "Everything! From check in to boarding it was smooth"
Nevýhody: "Don’t have anything to say I didn’t like it!"
Nevýhody: "I needed assistance and it was kindly provided"
Výhody: "Puntualidad y Servicio."
Výhody: "Being abordar and landing the poor organization when system whent down it was a chaos and no one took charge"
Nevýhody: "The lack of organization"
Výhody: "Flight had no major inconveniences or mishaps."
Nevýhody: "Paid $150 more for AM Plus. Not worth it."
Výhody: "Coming back was okay, fly attendants were nice everything was good. thank you."
Nevýhody: "Going to Mexico, I ask for a glass of water and the fly attendant ignored me and she did not come back. I know she heard me, she gave a drink to the other passenger"
Výhody: "Aeromexico treats everyone like there in first class"
Výhody: "Aeromexico is great air company"
Nevýhody: "The waiting at the airport for 3 hours when it was only for a 30 minutes flight"
Výhody: "I got to check my baggage for free (full flight) and the crew were all very nice and fluent in English and Spanish."
Nevýhody: "Flight was delayed"
Nevýhody: "My luggage wheel was broken :("
Výhody: "Everyone who worked on this trip was very friendly and helpful. They all handled the high pressure and busy nature of the job with excellent professionalism."
Nevýhody: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Výhody: "i like everything"
Výhody: "A few seat empty xso we all could stretch"
Výhody: "Crew was very friendly we got through customs quickly in Mexico. I like the fact that they gave us food and drink."
Výhody: "I loved the fact that I never used this airline before and I'm so amazed they were on time and even before schedule, thank you kayak and thank you aeromexico!!"
Výhody: "Crew was friendly, good overall flight"
Nevýhody: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Výhody: "Great customer service and nice flight"
Nevýhody: "It took a while to board"
Nevýhody: "Wasn't allowed to bring oversized wooden bowl from Mexico City to LAX as carry-on and was forced to wrap it and check it in (extra $20), but was permitted to take it as carry-on on AeroMexico flight from Guatemala City to Mexico City. So there was definitely bad communication and inconsistency. Otherwise, OK flight."
Výhody: "Arriving safely"
Nevýhody: "Old plane (felt like I was back in the '90s), late departure, airport moved gate multiple times."
Výhody: "The Flight was on Time , good crew , good Food"
Výhody: "The crew is really nice and accommodating. Boarding is efficient."
Nevýhody: "Some of their planes are old and need some upkeep."
Výhody: "One team member per airport was halway nice"
Nevýhody: "I called aeromexico 3 times in last month to get special meal. They said they cant over phone. Not over internet. No where. get to my flight without a meal. No voucher even when i said i was allergic. No money for bag of chips. Worse than being mean, they lied and said nothing cN be done. Like it was 1930s wihout a massive food court. Ask them to call ahead to next flight, they said they need 48 h, disregarding what i said about my calls a month before NOR aplologising OR being nice abiut it. Everything was someone else's fault or a 3rd party that had nothing to do with aeromexico. Whats the point of paying for a flight if the airline doesnt care 2 shits about you? ???"
Nevýhody: "Food was terrible. Pasta was lukewarm with congealed cheese, the least they could have done was fully warm the food."
Výhody: "Mis padres son los que viajaron y estuvieron muy complacidos con la manera en que fueron tratados. Ellos tienen 86 y 82 años y me comentaron que las personas que los ayudaron fueron muy amables. Cuando llegaron a la Cd. de Mexico, ya los estaban esperando con la sillas de ruedas que requerimos para ellos. Gracias."
Nevýhody: "En el aeropuerto de Las Vegas tuvieron que esperar un poco por las sillas de ruedas que se requirieron. Supongo que los empleados estarian muy ocupados y es entendible. Por lo demas, todo estuvo bien. Gracias."
Výhody: "Crew and entertainment"
Nevýhody: "Food, eggs in powdwe, beurk! Welcome in Montréal for people in wheeling chair, awfull as usual!"
Nevýhody: "kayak geat flighthub the worse ROBERS"
Výhody: "Amazing crew and comfortable seats"
Nevýhody: "Food, movies"
Výhody: "staff was nice"
Nevýhody: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Výhody: "Both flights on time, almost early."
Nevýhody: "Comfort is bare-bones, too many fees for everything, food presentation is declining."
Nevýhody: "No entertainment options for free like other airlines"
Výhody: "Losding procedure orderly, staff helpful."
Nevýhody: "Pretzels are getting old, anything new out there?"
Výhody: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Nevýhody: "La película que pusieron fue realmente mala"
Výhody: "Nothing!!! Just a bab company that is just driven by money."
Nevýhody: "No compassion from this company."
Výhody: "Everything was fast"
Nevýhody: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Výhody: "nice plane. good service good job of getting our missing bags to us."
Nevýhody: "delays on both ends. luggage did not arrive with us on either end"
Výhody: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Nevýhody: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Nevýhody: "Waiting in the airport for 8 hours."
Výhody: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Výhody: "Was excellent i like thank you"
Nevýhody: "Nothing al contrario all excellent"
Výhody: "Smiling attendants."
Nevýhody: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Výhody: "Service, comfort and inflight entertainment"
Nevýhody: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Výhody: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Nevýhody: "Flight was delayed."
Výhody: "No layover and the guy was nice to sit all 3 of us together."
Nevýhody: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Nevýhody: "Everything was good"
Výhody: "flight was delaye and I almost missed my flight from Dulles to munich"
Výhody: "Arriving in the states"
Nevýhody: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Nevýhody: "I had to wait 16 hours, it was a serious delay"
Výhody: "Flight crew was great, cockpit crew top notch, very smooth landing, entertaining and informative post flight info from pilot. Food was almost non existant, entertainment non existant, leg room cramped. Can the airlines do any more to make passengers miserable?"
Výhody: "On time flight and no problems at all"
Nevýhody: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Nevýhody: "The WiFi was expensive"
Výhody: "On time"
Nevýhody: "Not entertainment"
Nevýhody: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Výhody: "United Airlines abuse of the man on Sunday is shameful and I will never fly United again!"
Nevýhody: "I don't like how they beat and dragged that poor doctor from that flight. #fireoscarmunoz #boycottunitedairlines"
Nevýhody: "Delayed flight"
Výhody: "Polite crew, very helpful"
Nevýhody: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Výhody: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Nevýhody: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Výhody: "Not much."
Nevýhody: "I have taken this fight many times. This was the first time there was not a drink Service available. Approximately 10 people had to get off the plane so five people to check their bag"
Nevýhody: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Výhody: "The flight was comfortable."
Nevýhody: "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
Nevýhody: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Nevýhody: "Two hours Delay not good"
Nevýhody: "It was a lot of turbulences, The plane kept dropping scared me shitless..The seats were real low and the leg room was tight..."
Výhody: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Nevýhody: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Nevýhody: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Nevýhody: "Free entertaiment. Not only pay"
Nevýhody: "Delayed, needed to change the second leg"
Výhody: "The bar tender nice service the flights excelent"
Nevýhody: "The service"
Výhody: "Easy boarding. Great crew . the only thing was the lack of leg room . maybe next time i fly i will get business. Class or first class"
Nevýhody: "The crew was accommodating. And the plane was clean food was satisfactory. .. The seats where comfortable. And i rested well the.. Flight was delayed for a while but. Once on the plane the flight was great and i nade myself comfortable. I would definitely. Fly united again"
Výhody: "Planes are ok."
Nevýhody: "No entertainment, food options, etc."
Výhody: "Quick boarding"
Nevýhody: "Bad comfort no entertainment and no power outlets"