KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
They canceled our flights but the flight went on anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Nevýhody: "Nothing. Flight was amazing"
Výhody: "The plane size & comfort was excellent. The staff were very friendly"
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Information on arrival time was not correct"
Výhody: "The aircraft"
Nevýhody: "No overbooking next time!"
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Výhody: "Great plane and staff"
Výhody: "The friendliness of the crew"
Výhody: "Service is awesome. Food is great."
Nevýhody: "People with short connection are affected by the 15 to 25 minutes delay."
Nevýhody: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Výhody: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nevýhody: "The earphones could have worked!"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Nevýhody: "Need more leg room!!! Larger meals needed."
Nevýhody: "Larger meals."
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Nevýhody: "Nothing special"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nevýhody: "No complaints about anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Nevýhody: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "The flight was great."
Nevýhody: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Nevýhody: "See above"
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed that the flight didn't have wifi / USB):"
Nevýhody: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Výhody: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Nevýhody: "Would be nice if there was wifi on board"
Nevýhody: "kayak geat flighthub the worse ROBERS"
Výhody: "Amazing crew and comfortable seats"
Nevýhody: "Food, movies"
Výhody: "staff was nice"
Nevýhody: "it was late as always, so instead of getting home tonight, I am in a crapy hotel in Houston ...."
Výhody: "Both flights on time, almost early."
Nevýhody: "Comfort is bare-bones, too many fees for everything, food presentation is declining."
Nevýhody: "No entertainment options for free like other airlines"
Výhody: "Losding procedure orderly, staff helpful."
Nevýhody: "Pretzels are getting old, anything new out there?"
Výhody: "Me gusto que el vuelo fue puntual y la cortesía de la señora que nos atendió. Viaje en Business Class y no hubo nada excepcional que me gustara"
Nevýhody: "La película que pusieron fue realmente mala"
Výhody: "Everything was fast"
Nevýhody: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Výhody: "nice plane. good service good job of getting our missing bags to us."
Nevýhody: "delays on both ends. luggage did not arrive with us on either end"
Výhody: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Nevýhody: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Nevýhody: "Waiting in the airport for 8 hours."
Výhody: "Made up slight delay on take off in the air"
Výhody: "The flight was full. I was upgraded to an exit row seat which was wonderful."
Výhody: "Was excellent i like thank you"
Nevýhody: "Nothing al contrario all excellent"
Výhody: "Smiling attendants."
Nevýhody: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Výhody: "Service, comfort and inflight entertainment"
Nevýhody: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Výhody: "I liked the free entertainment!"
Nevýhody: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Výhody: "The crew in air Canada is awesome! They were really great and friendly. I'm impressed with their impeccable service even if it was a short flight to Vancouver."
Nevýhody: "Flight was delayed."
Výhody: "No layover and the guy was nice to sit all 3 of us together."
Nevýhody: "Unorganized for boarding, unorganized for check in, no snacks, no meals available on flight or at the airport due to it being a late flight."
Nevýhody: "Everything was good"
Výhody: "flight was delaye and I almost missed my flight from Dulles to munich"
Výhody: "Arriving in the states"
Nevýhody: "Charging 28$ to check one bag on an international flight? When did that change and why? I will fly somebody else from now on. What greed!"
Nevýhody: "I had to wait 16 hours, it was a serious delay"
Výhody: "Flight crew was great, cockpit crew top notch, very smooth landing, entertaining and informative post flight info from pilot. Food was almost non existant, entertainment non existant, leg room cramped. Can the airlines do any more to make passengers miserable?"
Výhody: "On time flight and no problems at all"
Nevýhody: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Nevýhody: "The WiFi was expensive"
Výhody: "On time"
Nevýhody: "Not entertainment"
Nevýhody: "The staff was disrespectful when I asked for water the lady told me I had to stand up and get it myself. I try to use the liegjt above my seat to call for another staff and this lady yelled NO No No you have to stand up and get it yourself. Also flight delays, i went on 4 flights with UA this time and they were terrible"
Výhody: "United Airlines abuse of the man on Sunday is shameful and I will never fly United again!"
Nevýhody: "I don't like how they beat and dragged that poor doctor from that flight. #fireoscarmunoz #boycottunitedairlines"
Nevýhody: "Delayed flight"
Výhody: "Polite crew, very helpful"
Nevýhody: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Výhody: "Quick and easy boarding , great crew and. Lean interiors , early arrivals"
Nevýhody: "Had to pay for my meals, middle seating was tight and had to pay extra for aisle or window seats. I loved you and I did before but the extra fees just to maintain regular comfort is a little disappointing"
Výhody: "Not much."
Nevýhody: "I have taken this fight many times. This was the first time there was not a drink Service available. Approximately 10 people had to get off the plane so five people to check their bag"
Nevýhody: "Dead battery on plane. Delayed flight caused missed connection. No hotel voucher. Sit in terminal all night."
Výhody: "The flight was comfortable."
Nevýhody: "Original delay due to FAA rules regarding rest. Then plane wasn't fueled causing additional delay which cause us to miss our connection! Got to our destination over 5 hours late!"
Nevýhody: "What food? A little snack mix. And once again, needed to get in and out with a shoe horn."
Nevýhody: "Two hours Delay not good"
Nevýhody: "It was a lot of turbulences, The plane kept dropping scared me shitless..The seats were real low and the leg room was tight..."
Výhody: "The only thing i lkied about the flight was that they delivered my bag even though it came out 3 days later"
Nevýhody: "I had a really bad flight my flight was supposed to be a 8hrs flight n i got home 14hrs later also they forgot my bag n they delivered to me 3 days later i was really disappointed"
Nevýhody: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Nevýhody: "Free entertaiment. Not only pay"
Nevýhody: "Delayed, needed to change the second leg"
Výhody: "The bar tender nice service the flights excelent"
Nevýhody: "The service"
Výhody: "Quick load and exit"
Nevýhody: "Small plane. Dozens of bags taken in jetway so a long wait for delivery. Rough ride throughout"
Výhody: "Easy boarding. Great crew . the only thing was the lack of leg room . maybe next time i fly i will get business. Class or first class"
Nevýhody: "The crew was accommodating. And the plane was clean food was satisfactory. .. The seats where comfortable. And i rested well the.. Flight was delayed for a while but. Once on the plane the flight was great and i nade myself comfortable. I would definitely. Fly united again"
Výhody: "Planes are ok."
Nevýhody: "No entertainment, food options, etc."