Nevýhody: "Bigger seats the new ones are way to narrow"
Nevýhody: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "The crew tried to be helpful but were equally frustrated with the ground crew."
Nevýhody: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Výhody: "Usual faultless KLM experience"
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Výhody: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nevýhody: "the headrest is hard. Apart from that- all was fine"
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nevýhody: "I wish they had WiFi"
Výhody: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nevýhody: "The earphones could have worked!"
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Nevýhody: "wasn't able to take the flight since I missed it"
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Didn’t happen."
Nevýhody: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Výhody: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Nevýhody: "Cramped seating."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "The staff was very helpful and professional. Promp response to calling for attention."
Nevýhody: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Výhody: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nevýhody: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Nevýhody: "Dutch sub titels would be nice."
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Usual professional and friendly service from my airline of choice for most destinations."
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "Everything. Staff incredible."
Nevýhody: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Very efficient boarding, fast and professional but warm and friendly. The plane was very clean and quite spacious for a two by two configuration. On time departure and landing and smoothed processing at the other end."
Nevýhody: "Nothing to improve"
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Nevýhody: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Výhody: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Výhody: "It was very comfortable"
Nevýhody: "The crew was great"
Výhody: "The flight crew were kind, polite, and attentive."
Nevýhody: "Bussing to the plane was a bit odd, but the crew remained organized in doing so. When we arrived to the plane, they had both entrances open so that those sitting near the rear of the plane would enter from the back. Plane was a little chilly, but I have come to expect that one most flights."
Výhody: "Everything was nice."
Nevýhody: "Nothing to complain about."
Výhody: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Nevýhody: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Nevýhody: "Could be better, say, like with Singapore Airlines.."
Výhody: "Crew is amazing"
Výhody: "Crew great."
Nevýhody: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Výhody: "A350, smooth and quiet. Nice plane"
Nevýhody: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Výhody: "I liked the window seat."
Nevýhody: "They didn’t talk much about the landing card."
Výhody: "blueberry juice, service and friendliness"
Nevýhody: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Výhody: "The crew was helpful and polite, food was good"
Nevýhody: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Výhody: "I enjoy my flight"
Nevýhody: "Again no complains"
Nevýhody: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Výhody: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Nevýhody: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Výhody: "The friendly crew, and quiet cabin"
Nevýhody: "The food was too Finnish."
Nevýhody: "No food only blueberry juice and water"
Výhody: "The crew was very helpful and kind. The plane extremely comfortable"
Výhody: "Crew were great / free wine !"
Nevýhody: "Crowded and chaotic boarding"
Nevýhody: "Lack of snacks"
Výhody: "Service was great. Comfortable seats and the individual tvs made the 8+ hour flight to NY go so quick and easy. I'll definitely fly finnair again!"
Výhody: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Nevýhody: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Výhody: "The airport it's very nice and clean.."
Nevýhody: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."
Výhody: "Hot towels distributed before meal."
Nevýhody: "Sitting behind me plus the seat across from that in center was an adult with two children going to summer camp in US. There were 40 kids and several counselors on this flight. These two kids were much younger (4 or 5yrs) than any others going to camp. One of the kids could not sit still. The adult behind me sometimes held her in her lap which resulted in pushing on my seatback. While in her own seat the child did not have her seat belt on. Eventually the girl began using her arm rests on either side of the aisle to swing herself. I finally mentioned this and the lack of seat belt fastening to F.A. who said "They're from Latvia. These Eastern Europeans don't think about things the way you and I do." The child was blocking the aisle at times and the F.A. did nothing."
Výhody: "Pilots did a great job at Helsinki. There were a strong wind and rain. Crew was really sweet."
Nevýhody: "There was a confusion with boarding passes in Helsinki. Some of passengers were waiting almost until beginning of boarding with no seat number. Also was a delay because they're waiting for a some passenger from a connecting flight . Seats haven't enough leg room for person 5"8 but crew and food was amazing."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Výhody: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."
Výhody: "They gave us a warm cloth to wash our hands and face at the beginning of the flight. There was a bottle of water there too. We were constantly offered various drinks, especially water. The staff was extremely friendly and each of the flight attendants spoke about 4 languages."
Nevýhody: "The entertainment system wasn't the best I've seen as of late. It's not a big deal, but it would be nice if they updated it!"
Výhody: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Nevýhody: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Nevýhody: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Výhody: "It was a short plane ride that was pleasant."
Výhody: "Comfort?: had a fat neighbor whose elbow was in my robs"
Výhody: "Everything went smoothly"
Nevýhody: "announcement in English hard to understand"
Nevýhody: "I ended up sitting in the last row although arrived at the airport early, but was placed on standby."
Výhody: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
Nevýhody: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
Nevýhody: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Výhody: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Výhody: "Blueberry juice!"
Nevýhody: "No food."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Everything well organized"
Výhody: "One cool things is that some of the moveis were translated with several different languages in addition to English and Europearn languages."
Nevýhody: "Distance between the seats are short and seats are somehow uncomfortable."
Nevýhody: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Výhody: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Nevýhody: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Nevýhody: "Something that was unpleasant was if someone spoke through the announcement system it would be very loud through the headphones if someone is listening to a movie or music"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
Great leg room and very clean plane nothing could be better 😁
Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Výhody: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nevýhody: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Nevýhody: "Flight attendant didn’t smile @ all, it was like we are on her way."
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Nevýhody: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Výhody: "We made it safely to our destination."
Nevýhody: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Nevýhody: "Sēdvieta neērta un nepiemērota gulēšanai."
Nevýhody: "One Toilet for a full plane with 150 passengers...."
Nevýhody: "Being on time"
Výhody: "everything was good enough"
Nevýhody: "I would like a meal and drinks on the board"
Výhody: "flight crew was amazing."
Nevýhody: "Boarding was poorly handled by airport staff"
Nevýhody: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Výhody: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Nevýhody: "Flight was delayed"
Výhody: "Small compliment from Air France was lovely and unexpected"
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Výhody: "It was a fairly ordinary flight"
Nevýhody: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Výhody: "Crews on Air France are outstanding!"
Nevýhody: "Baggage was lost and was delivered 2 days later."
Výhody: "Absolutely nothing"
Výhody: "Instructions for connected flights at airpotr were clear"
Nevýhody: "Connection time 10 minutes instead of planned 30"
Nevýhody: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Výhody: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Nevýhody: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Výhody: "Short flight"
Nevýhody: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Nevýhody: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Výhody: "Pleasant crew, efficient boarding, flight was on time"
Nevýhody: "No in-flight service"
Výhody: "If water was free it would be better. Other than that everything was fine"
Výhody: "Everything was excellent"
Nevýhody: "Nothing. All was good"
Výhody: "Easy for my friend and I"
Výhody: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Nevýhody: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Nevýhody: "Charging 30 Euros to check in at the airport is lunacy."
Nevýhody: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Výhody: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Nevýhody: "I needed to cancel the flight a month before, and I got no refund"
Výhody: "The helpful ground person at check-in."
Nevýhody: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Nevýhody: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Výhody: "Food was good, flight was on time, boarding quick"
Nevýhody: "Aircraft was incredibly dirty."
Výhody: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Nevýhody: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Nevýhody: "surprised i had to pay for coffee"
Nevýhody: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Nevýhody: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Výhody: "Moved up to First class section."
Nevýhody: "No refreshments"
Výhody: "Friendly crew, tons of meal options, good price."
Nevýhody: "Checked in luggage is only 20kg, there's no entertainment in flight."
Výhody: "New Planes, crew"
Nevýhody: "Entertainment cost !!!"
Nevýhody: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Výhody: "Lighting and atmosphere on the plane was nice, getting us ready for the time change."
Nevýhody: "Movie selection."
Nevýhody: "No food, no drinks, no water, everything is for sale 3 hours delay at departure"
Výhody: "I liked the look of the new 787 plane."
Nevýhody: "I didn't get served or offered a meal for the entire 10 hour flight. I doubt the food had to be purchased as people all around me were eating and I think I was the only one on the plane not served. The flight attendant crew was very rude yelling at me and not serving me a meal. Never Norwegian !"
Nevýhody: "Their baggage policy is sneaky"
Výhody: "Pilot was good, Dreamliner comfy and the flight was smooth despite some bad weather. But the flight attendants on this airline are terrible. A flight attendant dropped something in a passenger's lap not once, but twice. Seemed annoyed when I asked the for things. Horrible you charge for water, also"
Výhody: "The crew is great, gave me a bandaid was smiles and kind."
Nevýhody: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"
Výhody: "Just an overall bad experience. Will not fly with them anymore"
Výhody: "Had my own row"
Nevýhody: "Boarding process in English and a little more organized"
Výhody: "The price"
Nevýhody: "Delays, missed connecting flight"
Výhody: "Absolutely nothing..."
Nevýhody: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"
Výhody: "Nothing. Next flight to Vienna was 2 days later and have a flight on Friday I needed to catch so couldn’t wait."
Nevýhody: "Not being reimbursed for a flight or a hotel"
Výhody: "Crew was late crew was late"
Nevýhody: "Crew was late crew was late"
Výhody: "The Alitalia Lounge at JFK has pretty good food and overall the flight is fine."
Nevýhody: "They don't have a separate boarding line for business class, they allow economy passengers to pass through business to use the restroom which kept waking us up. We are paying 3 x the price of an economy ticket, so we should have a few perks besides a more comfortable reclining seat with a footrest. I am not asking for perks that cost the airline any more money as I know this is an economy airline."
Výhody: "Excellent, first time."
Výhody: "Comfort and modern plain Boeing 787 Dreamliner"
Nevýhody: "While checking in Norwegian charged us $200 per person for checked in luggage. We don't now how to a avoid it coming back home. You have to play for lausie food"
Výhody: "It was only 45mind"
Výhody: "I like everything"
Nevýhody: "They no internet shade. Problem with my phone they have to fixed-it"
Nevýhody: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Výhody: "Price was decent"
Nevýhody: "Cabin was baking hot throughout flight. Small selection of movies. No way to get comfortable in seat to sleep at all. Anytime food or beverage served light is on, so it was bright a lot of our red eye."
Nevýhody: "Prison food, torturous seats, no complementary anything"
Výhody: "Worst ever. Never recommend to anyone."
Výhody: "Superb jets."
Nevýhody: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Výhody: "What is there to like?"
Nevýhody: "Delayed multiple times then cancelled the next day,"
Výhody: "The price of the tickets was very good Aircraft looks new and fresh Movies on the plain was great"
Nevýhody: "*Norwegian air charged 15 dollars per kilo extra for my bag that was heavy in my case it was 5 kilos so the total was 75 dollars. *The staff at the airport was not friendly at all, my daughter and I got the feeling that they (Check in staff) were looking to find ways to apply extra charges. *NYC Airports have some of the ugliest airports in the world, since I travel a lot I wish money would be invested on the airport to make a great first impression on travelers to NYC and the USA."
Nevýhody: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Výhody: "Comfort, screen with movies free"
Nevýhody: "Meals are not free"
Výhody: "The friendly crew."
Nevýhody: "My flight was canceled for no reason. I am currently stuck in Oslo for the next 4 hours waiting to go to Berlin."
Nevýhody: "There was no communication and the whole experience was extremely disorganized. Our flight was cancelled and delayed numerous times. We were in the airport until 4 am two nights in a row."
Výhody: "The flight was fast"
Nevýhody: "Horrible people doing the check-in for the flight Very stricted with weight so they can charge you horribly high prices for their benefit Very arrogant Delayed flights Not offered even water if you hadn’t booked meals Very expensive snack bar prices and can only pay by card Worst airline ever with the most abusive and arrogant staff"
Nevýhody: "Not a very large entertainment selection and food didn't look too appetizing, but nothing out of the ordinary for an airline."
Výhody: "Lighting, fresh air"
Výhody: "Flight was 1 1/2 hours late leaving London. Crew was ok."
Výhody: "Good movie selections"
Nevýhody: "Each Norwegian Air flights play loud pop music during boarding. Neutral low volume music is preferable. Having been traveling for hours, loud pop music is a stressor."
Nevýhody: "$260 charged to check in two suitcases."
Výhody: "I liked how super nice and friendly the staff was."
Výhody: "Left on time or earlier. Crew very attentive. Very nice plane Excellent price. I was fed, others were not, not sure why?"
Nevýhody: "No headphones or inflight food provided. Everything is for sale"
Výhody: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Nevýhody: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Výhody: "Beautiful new Dreamliner. Food was ok. Cabin service was attentive and friendly. LAX to LGW crew far better than return trip but overall great service. Entertainment was good but more of a selection on other carriers."
Nevýhody: "Only real complaint is that the premium/business passengers don’t get luggage preference. Part of the perk of premium should be exiting passengers off the aircraft first, which they don’t do, and your luggage should come out of baggage claim first but they don’t tag it separately."
Výhody: "Fun, friendly crew! Free entertainment. Arrived 20 minutes early despite a bit of delay in take off. Cabin light reflecting arrival destination time is very helpful The rainbow light thing is pretty neat, too!"
Nevýhody: "Buying a blanket. :/"
Výhody: "The upgrade I took on the flight was excellent"
Nevýhody: "The Gatwick terminal and boarding gate procedures"
Výhody: "The dreamliner jet was awesone"
Nevýhody: "Apparently they had no idea what they were doing with food. You were supposed to pre order food at time of booking and pay extra if you want a meal. I didn't even realize this was legal on a 10 hour international flight. Thank God our food was apparently booked since we booked through kayak. The flight attendants were walking around with a piece of paper with the seats that had preordered food handwritten on them. It took forever to get our food. We didn't get it until about 3 hours after take off (which was 10:30pm at the origin). It was completely disorganized and made no sense. Based on this alone, I have no plans on flying Norweigan again except for my return flight back home."
Výhody: "The free entertainment"
Nevýhody: "The crew had no authority in the cabin. There were two drunk men loudly laughing, talking, and cursing for the last 3 hours of our flight and the crew never did anything to quiet them down. Also the crew members were the least friendly flight crew I have ever encountered in my travels"
Výhody: "Newer planes but don't be fooled. Unless you Pay Premium fare, be prepared to be "nickled and dimed" to death and pretty much treated like second class citizens. I fly several times a year and this was my worst flying experience to date. The new planes and fancy entertainment on seat backs doesn't make up for the crowded seating and poor service/treatment"
Nevýhody: "Paid extra to pick seats. Not to pick a better seat but to pick any seat ahead of time-like a lot extra! Paid extra for food- you get nothing to eat or drink- not even water- unless you pay. If you don't pay for food, the crew ignores you. Paid extra for baggage-Sizes/weighs allowed for baggage is less than American air carriers"
Výhody: "Tablet for entertainment-I liked it"
Nevýhody: "Dreamliner nice. I sat in the center seat in the center section. I exited to my right because the guy got up for a minute. Needed to get to my luggage on the left. So I crossed the isle in the emergency exit row. The people sitting there had personal items (shoes, etc) in front of them including a red rolling carry on suitcase. Since this is an emergency exit area, why didn't one of the staff tell these people to move the suitcase. The lady was using the suitcase as an ottoman. I told the stewardess and she did nothing about it. Safety violation?"
Výhody: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Nevýhody: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Výhody: "Did not keep us informed of the delay and I was not offered anything to drink."
Výhody: "Really sweet flight attendant who managed to get me a vegetarian meal though I'd forgotten to request one."
Nevýhody: "Not particular to Norwegian, but just so cramped ... and I'm small!"
Výhody: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
Nevýhody: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"
Nevýhody: "NO WI-FI"
Výhody: "Lovely crew, comfortable seats and bang on time."
Výhody: "pragmatic ryanair crew get the job done"
Nevýhody: "seats and trays were dirty"
Nevýhody: "Flight delayed 2 hours with very little communication as to why. We were not informed of likely length of delay. Once on board we were not offered any small compensation such as a free drink etc. Customers were moved to accommodate other passengers resulting in my friend moving from isle or middle seat. This wasn’t handled very gently and she wasn’t thanked."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Nevýhody: "We lost our bag."
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "I would be great if the flight attendants quieter than the aeroplane engines. My earbuds are no expensive enough."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Výhody: "The plane landed safely"
Nevýhody: "They gave me false information at the airport that led to my having to 55 euros for the boarding pass. I did all I could to avoid the charge in advance but it happened anyway and I had no choice if I wanted to get on that flight"
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Nevýhody: "Too expensive for what you get. Bad landing! Oh dear"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Plane was an hour and a half late showing up and taking off."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "I had a baby my arms and they boarded me dead last. Also, charged us $60 to carry the baby onboard, no seat! These people are pitiful. Will never fly again."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Výhody: "Arrived in Barcelona 20 minutes ahead of schedule! The flight was smooth and he crew was energetic."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Výhody: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight."
Nevýhody: "Horrible experience because staff were rude and the ryan air plane was an old piece of junk that shook throughout the flight. Plus they have all these hidden fees that jack up the price of this horrible flight."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "Arrived on time after leaving late"
Nevýhody: "I was too tall to be sitting beside two very big people"
Nevýhody: "The checkin process was not simple. I was sent to customer service twice, given misinformation twice and the agents were generally unhelpful. It cost 75 euros to check baggage for this flight. I have been traveling throughout Europe for several weeks and this by far the most complicated mode of transportation. Flight was delayed, baggage was slow. They charge a fee to checkin? Avoid this airline if possible."
Nevýhody: "Plane was half hour late and they refused to post that it was delayed. We landed 30 min late. We also SLAMMED into the Tarmac, felt very close to a crash landing. It was a scary. I have never had such a violent landing. Couldn't have been good for the plane. All the passengers were clearly worried. Not the way you want to stay a trip. Not comfortable w this trip, probably wouldn't recommend Ryan. It also feels like your on a subway car in the sky."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "The aiircraft crew."
Výhody: "I paid 45 euros just to check in."
Nevýhody: "90 euros for one bag and check in process"
Výhody: "It was on time and check in at airport was fine. The online part was the nightmare!"
Nevýhody: "Check in online was a nightmare. I spent close to an hour on their 'Chat feature' because their website would not accept our ID documents, LEGAL USA PASSPORTS!!!!!! 'Chat rep' finally asked what browser I was using. Google Chrome! It's pretty common. She had to input the info and then told me to print the boarding passes because RyanAir would charge 15 euros EACH to print at airport That's highway robbery! We finally managed to forward the ..pdf to hotel reception and they printed them. RyanAir should not assume that a traveller has access to a printer or a cell phone that functions abroad."