Ross, the flight attendant. Won't fly another w his working it.
Nevýhody: "Flight crew did not enforce mask mandate"
Výhody: "Crew was very friendly and took good care of the passengers"
Nevýhody: "Sat on the tarmac way to long. Updates from crew weren’t frequent enough."
Výhody: "The in-flight entertainment was awesome. I was able to watch NFL games the entire flight which made the flight go by super quick. Our flight was also ahead of schedule which was great as well."
Nevýhody: "The seats were a little tight together. I didn't even have enough room to put my laptop on my lap."
Výhody: "Good experience"
Nevýhody: "Better snacks"
Nevýhody: "Wifi didn't work"
Výhody: "More room in Delta Coach than other carriers"
Výhody: "The crew was amazing"
Výhody: "The service and the crew were extremely courteous polite and professional ."
Nevýhody: "As it is an all flights just not enough leg room and a very tight chair."
Výhody: "Seat comfortable"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Nevýhody: "Gas fume on the back seats are horrible"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
Nevýhody: "I LOVED EVERYTHING ABOUT MY FLIGHT."
Výhody: "I have no complaints. Not on"
Výhody: "Good price, good boarding and arriving, friendly and quick crew, LOTS of fluids. Restrooms cleaned frequently!! Great legroom."
Nevýhody: "Seat bottom cushion was to hard. Food should have an Asian option, the touch panel display of entertainment system worked very slow and poorly, was hard to navigate."
Nevýhody: "Food was terrible, for first class they need to up the standards"
Výhody: "The flight was good, Boarding was smooth and fast"
Nevýhody: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Nevýhody: "Delayed, gate agent trying to rebook not super helpful"
Nevýhody: "There is no place to specifically order vegetarian options in booking. Luckily virgin carries extra"
Nevýhody: "Again a HUGE delay in my flight that would have caused me to miss my connection. This is the 3rd straight Delta trip in 3 months where this has happened and you can't speak with a person on the phone without waiting 2 hours. POOR customer service."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Fast and very friendly staff."
Nevýhody: "Delayed for 4 hours due to mechanical difficulties"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "everything on schedule; courteous staff and great pilots"
Nevýhody: "everything was very ordinary so cannot complain"
Výhody: "Flight was very comfortable and had a lot of space to move around"
Nevýhody: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Nevýhody: "Delayed flight, mechanical"
Výhody: "We got almost an absurd amount of food and drink on the flight, which was great. A meal, two snacks, a bottle of water, and several passes of the drink cart. The flight staff were all great, the entertainment options were plentiful. Really just a great flight."
Nevýhody: "The Amsterdam airport was ludicrous. We were making a connection and had to go through four different levels of security. Our 1hr45minute layover was completely taken up just waiting in random lines to have someone look at our passports, or ask us to pull up our full flight itinerary email (teh boarding pass was not enough for her....). I appreciate the security attempts but it was really over the top, and the staff had no idea what they were doing (were bad at directing people to the right place or explaining what they needed). Note that NONE of this was the fault of Delta or KLM, completely teh airport."
Nevýhody: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "Upgraded to business, plane are clean and roomy"
Nevýhody: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Výhody: "Clean comfortable plane, timely service by crew. Good,comfortable, economy seating in the A330 plane."
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "Flight attendants were cordial. Absolutely friendly. Caring."
Výhody: "Only the crew was nice!"
Nevýhody: "The plane I was in was making lots of noise. Old plane."
Nevýhody: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Výhody: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Nevýhody: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Nevýhody: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Nevýhody: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Nevýhody: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Výhody: "Check in agent extremely helpful and friendly."
Nevýhody: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Average crew. Average seat."
Nevýhody: "They could have controlled screening babies better. They just let them scream....."
Výhody: "Tight seat, was moved out of exit row because of my age"
Nevýhody: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Nevýhody: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Výhody: "Intranet wifi meant I could watch entertainment on my iPad"
Nevýhody: "Seats are very uncomfortable"
Výhody: "The crew was very gentile."
Nevýhody: "No enterteinment on the plane."
Výhody: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nevýhody: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Výhody: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Nevýhody: "Not much legroom."
Výhody: "Quick and efficient not lying more to say or critique."
Nevýhody: "Coffee and a bread roll as a snack??"
Výhody: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Nevýhody: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "25 min ahead schedule!!!"
Nevýhody: "Cabin space, too narrow rows."
Výhody: "Boarding this large plane went relatively quickly and orderly."
Nevýhody: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "Waited a while before take off."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Smoothness of flight and service"
Nevýhody: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Výhody: "Although we departed late from Paris, it arrived on time to Mexico City. Most of the stewardess very professional and kind."
Nevýhody: "Although we traveled in Business, all business cabins were full of children, tired crying, walking around. My suggestion to AIR France would be that the small cabin of business were assigned to adults only. Regarding food, some options were not available when our turn came."
Výhody: "Punctual, not crowded."
Nevýhody: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "The food, the service and everything else is fine, quite good."
Nevýhody: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Výhody: "Crew was nice and responsive"
Nevýhody: "The overall experience is regular at best"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Efficient on and off Staff polite and helpful"
Výhody: "Arrived on time"
Nevýhody: "Cattle car accommodations"
Výhody: "Not much."
Nevýhody: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Výhody: "Great crew"
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Výhody: "Friendly crew and exit row had nice legroom."
Nevýhody: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Výhody: "The flight attendant was very nice to me. TV was very good. space was enough ."
Nevýhody: "We had to pay for wi fi."
Výhody: "Good seat near the front."
Nevýhody: "Delayed arrival by 30 minutes."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Cabin Crew and food selections were top notch"
Nevýhody: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Výhody: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Nevýhody: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Výhody: "Nothing whatsoever"
Nevýhody: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Výhody: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."
Nevýhody: "Please be more clear about the carry-on luggage policy. I was able to take everything with me on my way to Prague, but the attendant forced me to check a bag at the gate. The requirements were very vague and I don't understand how you could bring something on the first flight perfectly fine, and then get stopped on the return flight."
Výhody: "Crew was truly excellent. Very attentive and friendly. Food and drink was also very good indeed by today's standards for economy travel."
Nevýhody: "Space in the seats is tight, as it is on all airlines and all flights, for a grown man. This is notably difficult on a transAtlantic flight because of the duration."
Nevýhody: "takeoff delayed due to "technical issues". similarly landed after an almost 60mins delay!"
Great service, flight arrived a couple of minutes early. Biggest complaint is connecting flight was a different terminal and layover was tight.
Older flight stewards was nasty and rude flight ftom phoniex , slso plane was hot
AA had the flight attendants for this flight coming from an international flight. The flight ended up being an hour delayed bc of the flight attendants needing to go through customs. AA should be able to plan better. Once they arrived, all flight attendants seemed annoyed. A gentleman had to remind them on snacks, which they passed out as we started to land. The gate crew was also fairly rude and made fun of people frustrated the flight was so delayed for such an easily fixable reason.
The flight was an hour late getting into New Orleans. We landed in Philadelphia 30 minutes late. We sat on the tarmac for 20 more minutes. I ordered a wheelchair because I cannot walk such distances. None came after 30 minutes. I had to walk in short spells to get to baggage. It was a disaster flight. Lucky it was not cancelled.
Everything was great except for before I boarded I was being told I was supposed to pay extra for a ticket that I already paid for so I was a little confused about that but when I showed them my fare and that my inbound was first class so should be my outbound they said OK sorry about that so I found that to be a little strange
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
Dealing with customer service was a terrible experience. Our flight was changed by the computer system to a different flight a full day later, and we were given no option to change it. It took us a full 6 hours of waiting before we could actually talk to a human on the phone to help us get it fixed. Then we had to talk to customer service at the airport as well which was a 90 minute wait. The employees were wonderful and helpful when we talked to them, but the wait time was unacceptable.
Left 40 mins late; we were fine on our connection but many on our flight were not.
Výhody: "Boarding in Bozeman was good."
Nevýhody: "Couldn’t hear the pilot at all, which was disconcerting through a pretty turbulent flight. Unclear about beverage service; some people seemed to get drinks but no one ever asked if we wanted anything. Finally the app did not work consistently for in-flight entertainment"
Výhody: "I paid for a full seat and the person next to me was so overweight, I had the use of less than 2/3 of my seat. My rifgt shoulder, neck and back was very sore when I got off the plane from lack of any movement."
Nevýhody: "Severely overweight people should not be forced onto another adult if they cannot fit in their own seat."
Výhody: "Good crew and service"
Nevýhody: "Tough landing at DC but it was the wind"
Výhody: "this flight was canceled!"
Nevýhody: "Healthy snack options"
Nevýhody: "Flight could have been on time"
Výhody: "leg room"
Nevýhody: "paid for a window seat, got no window. The map on the website dictated a window and exit row. This was not the case. This flight is always late. Waiting on baggage in Midland takes 30+ minutes"
Výhody: "Flight attendants were helpful"
Nevýhody: "My seatbelt was installed incorrectly."
Výhody: "The plane"
Nevýhody: "The food"
Výhody: "On-time departure and arrival, friendly ground staff and flight attendant"
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "Nice crew, plane clean."
Výhody: "The flight overall very good and smooth"
Nevýhody: "Boarding could be improved if they would start boarding from the back of the plane to the front after boarding 1st class and Priority this way people would not block the passage when putting their luggage in the oberhead compartments."
Výhody: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Výhody: "See above"
Nevýhody: "See above"
Výhody: "Cabin crew were good. Their service was good. And quality of flight and food was good"
Nevýhody: "My flight from dallas got delayed and hence I missed my flight to Bahrain from Heathrow. They hence booked me on a british airways flight, bt after i reached delhi, i did not receive my checked bags. I still have not received my checked bags"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Výhody: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Výhody: "Crew was polite and respectful"
Nevýhody: "Communication was irregular, a meal was promised that was never delivered, delay on tarmac handled poorly"
Výhody: "Helpful and friendly ground crew in London."
Nevýhody: "The Muslim meal was a bit too spicy for me."
Nevýhody: "Delayed flight, multiple gate changes"
Nevýhody: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Nevýhody: "They ran out of choices."
Výhody: "was a pain checking extra baggage. No one seemed to know what to do.. Apart from that AA was good."
Výhody: "Flight was cancelled after 5 hours"
Výhody: "Always we have a good experience"
Nevýhody: "Mechanical difficulties in Dallas caused us to leaveat least 1.5 hours late. Got to Phoenix after my scheduled and all other flights to Spokane had departed. AA put me up in a hotel at the airport. Had to wait 35 minutes outside for a shuttle in 102 heat at 9:00 in the evening. Had to ask for a voucher for evening meal."
Nevýhody: "Los asiento demasiados pegado. Y el snack muy pobre"
Nevýhody: "on a 7 hour flight over the pacific ocean and you dont provide a meal? you fly from egypt to germany, a 3 hour flight and you get a meal, so what's your excuse?"
Výhody: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Nevýhody: "Got food and drinks and beer at nomadditional cost"
Výhody: "Boarding and baggage."
Nevýhody: "This was a long non-stop flight from Miami to Denver. Over 4 hours. So I took the plunge and bought first class. I always fly first class on any flight over 2 hours. However, I was disappointed. The food was so-so and insufficient. The drinks were also not enough. The video displays were small and poorly located for the movie. The seats seemed uncomfortable. All and all I have come to expect a better experience from American Airlines in First Class. The ticket was expensive."
Nevýhody: "Carry on limitations"
Výhody: "Somewhat disappointing on the snack options..."
Výhody: "More spacious seating."
Nevýhody: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Výhody: "Everything is perfect"
Nevýhody: "For me,everything is okay."
Výhody: "Are you kidding? Its BA. Nothing but the time and route were good."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "The airport is nice"
Nevýhody: "But they didn’t let me in because I didn’t show up for the first flight"
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Cancel month ago, NO money back !!! No good company"
Nevýhody: "Cancel month ago, NO money back ! No good company."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "3 canceled flights and lost luggage.... bad communication by employers and absolutely no help ... we were sent all over the airport several times to the wrong places and felt that no body cared in this process .... I would like compensation and something to make this right ... we also lost our upgraded seats I lpaid for and the vegan meals we ordered in advance"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Výhody: "The crew were great."
Nevýhody: "No on house movies system down. Dirty seats."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Výhody: "On time and smooth flight."
Nevýhody: "We were packed in like sardines. There were no plugs to charge devices."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Nevýhody: "Arrived a day late and fly on an old plane"
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "The crew was good , helpful and freindly"
Nevýhody: "The food was not so good but okay"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "Ease of boarding, no fuss no muss. Premium economy worth the price"
Nevýhody: "Kosher food was frozen - inedible. Chicken dry. Worst meal ever on a plane"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "The entertainment and the service"
Nevýhody: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"
Výhody: "Entertainment was excellent"
Nevýhody: "Food was okay"
Výhody: "Kind and helpful staff, clean plane, generous food and drink service"
Nevýhody: "Very cramped and thin seats, and rather hot temp in the cabin"
Výhody: "exelant crew ans service"
Nevýhody: "overprice for extra bag"
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "Timely departure. Free tea and biscuits. No queues at check in. Generous baggage allowance."
Nevýhody: "Very expensive Pre check in seat selection."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
I flew round trip on “Iberia”. 4 flights and I never took an Iberia plane. They put us on a budget airline transatlantic.
Pilot was good. Internet is worst ever.
Drinks offers are pathetic compared to other international flights.
There was 1 person from Iberia working the check in gate for a flight of hundreds of people from Chicago to Madrid. Flight left an hour late, making us miss our connecting flight and now have to spend 14 hours in airports. Worst way to start a honeymoon, I will never use this airline again.
Nothing. It is as expected
Really bad service at Athens airport.
Nevýhody: "The service and the flight connection which we missed because of the short amount of time in between the 2 flights. They didn't wait for us, as we got told they would, since our first flight was with Iberia. And this flight was late"
Výhody: "The entertainment was nice!"
Nevýhody: "The seats were not comfortable"
Výhody: "The crew was okay,...and we got there"
Nevýhody: "The plane, was a piece of junk, and the AC wasn't working."
Výhody: "Crew was nice"
Nevýhody: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Nevýhody: "Staff with bad attitude and willingness to help..."
Nevýhody: "Very poor service and staff attention...the food is horrible, even worse than Ryanair, Easyjet, etc..."
Nevýhody: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Nevýhody: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
Nevýhody: "One of the best flights is had. Love A340 and the crew and service definitely better than AA or BA by far."
Výhody: "It was fine."
Nevýhody: "Seats are a little crammed."
Nevýhody: "Missed connection and this delayed by 20 hours to final destination."
Nevýhody: "The aircraft was not full. Passengers were staggered, but not staggered enough. People were assigned aisle seats (normally a good thing), but the person in front of me kept her seat fully reclined, squashing me in and making the 10 hr flight most uncomfortable. No soap in one of the lavs"
Výhody: "It was IBERIA Flight: -Seating was good--very nice reclining seats. -Flight left and arrived on time.."
Nevýhody: "It was IBERIA Flight: -Video remote did not work well and the touch screen did not work well. -There was no vegetarian option for food--and food was not that good. -There was a check in for Business class but then for actual boarding there was only 1 line and it took almost 30 minutes to Board and we waited in long line. -Maybe the crew did not understand English so well. Thank you for listening."
Výhody: "The pilot did an excellent job navigating through rough weather."
Nevýhody: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Nevýhody: "Too many people and little space to move"
Výhody: "That IBERIA brought me to where I wanted to be"
Nevýhody: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"
Nevýhody: "Poor boarding process"
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "Cabin crew was friendly and efficient"
Nevýhody: "Crappy plane for an international flight"
Výhody: "Wine and ham in Spain."
Nevýhody: "I went jfk to mallorca through Madrid. Upon arrival to Madrid the passport control was 2hrs so we and a lot of other people missed connections. At the Iberia counter we were put on the next flight out to mallorca, that seemed to be no problem (FYI bags will be late and you may too since iBeria ‘must’ keep thee on time global record) , other than our bags came a day later. UPON arriving 20 days later for our return trip they said our return trip was cancelled because of a ‘no show’ on our original inbound trip. They said they had no proof we were on the next flight and asked for our Receipts to prove it. Said we had to buy new tickets, after 2 hrs, crying, yelling and most of Iberia telling us there was nothing they could do (told us to call BA since they were the co share for them) we finally got a high enough supervisor and they put us on the return flights. I’m sure we would have had to buy new tix if the flights were full. Have been overseas many times and this never happened. Will not use a 3rd party online ticket agency again- will go direct to airline, and not Iberia."
Výhody: "Once I understood how it worked it was a breeze"
Nevýhody: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
Výhody: "Everything was perfectly...nice crew"
Výhody: "Flight time"
Nevýhody: "That I fly in Tourist"
Nevýhody: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Výhody: "Excellent service , good food . Ahead of time flight"
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Nevýhody: "Food was poor ( cold, tasteless, meat was hard .....)"
Nevýhody: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."
Nevýhody: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Výhody: "The crew was great, we were on time and the food was airplane great"
Nevýhody: "There was 0 legroom. My legs (and I'm 5'10") were literally bulging into the seat in front of me the entire time. I looked around and saw many other people with similar issues holding their legs sideways, etc. Ughh"
Výhody: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
Výhody: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Nevýhody: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Nevýhody: "There was no complimentary water or beverages"
Výhody: "It was nice and cool inside the plane."
Nevýhody: "It was several empty seats available and wasnt offered the those who were crammed in the middle Isles."
Výhody: "This was a long international flight so we got dinner, snack, and breakfast included. Food was decent, service fine, and entertainment selection was good. Also, since it was not a full flight, there was extra room and therefore a comfortable flight."
Výhody: "Hat it was a quick flight."
Nevýhody: "No entertainment, no free beverages or snacks, crushing legroom."
Nevýhody: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Nevýhody: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Nevýhody: "arrival and departure times, overall service"
Výhody: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Nevýhody: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Výhody: "Excellent pilot in challenging weather. His calf and reassuring demeanor was fantastic"
Nevýhody: "No food choices on a 4 hour dinner hour flight Antiquated entertainment system $5 for earphones?"
Výhody: "Thought the crew did a good job."
Nevýhody: "3 people in my group; not seated together; given different boarding groups; I was TSA pre-check, they weren't. Food was horrible. Plane was cramped and DIRTY. In flight entertainment useless since small screen was too far away for me to see. Despite Iberia flight number, this was an American Airlines plane and crew."
Výhody: "I liked the entertainment, the food and the good service from the ladies and gentlemen"
Výhody: "Courtesy of flight crew"
Nevýhody: "No complaints"