Nevýhody: "Crew on flight back to philly not as helpful"
Nevýhody: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Výhody: "Very pleasant and comfortable flight."
Výhody: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Nevýhody: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Yes. Pillow cushion too firm"
Nevýhody: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Nevýhody: "Boarding process, and in-flight entertainment and wifi"
Výhody: "Crew was friendly."
Výhody: "Much better than average meals"
Nevýhody: "more cell phone charging stations at the airport"
Nevýhody: "Houston airport qatar airways check in office has 4 counters and 2 were for people who electronically checked in and they were only a few and other 2 counters were for the huge line. Need more counters. Doha airport has majority of Indian national personell at check in and luggage checkins. They have to learn some manners and be polite with people. Rudeness is a turn off passengers who are tired"
Výhody: "Flight was fine"
Nevýhody: "Did not serve vegetarian food even after repeated requests"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Nevýhody: "HOSPITAL LIKE FOOD GIVEN,"
Výhody: "Hotel to freshen up was great idea"
Nevýhody: "Visa took forever. Ended having only 2 hours at the hotel"
Výhody: "Cabin crew service is excellent. Food is very nice. Safe travel."
Nevýhody: "Little bit congested."
Nevýhody: "Snack options were a bit limited for such a long flight"
Výhody: "Food and entertainment"
Nevýhody: "USB port was not working."
Nevýhody: "Lack of crowd control at the gate during boarding. Ihad to"
Výhody: "Good movies, Comfortable seats"
Nevýhody: "Food could be better."
Výhody: "The in flight service was good"
Nevýhody: "The time it took to get the baggage. It took over 2 hours"
Výhody: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Nevýhody: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Výhody: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Nevýhody: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Výhody: "It was actually on time."
Výhody: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Výhody: "Over all great"
Nevýhody: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Výhody: "Crew were helpful and not interefering in long flight"
Nevýhody: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Výhody: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Nevýhody: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Výhody: "Flight. Conections"
Nevýhody: "Change flexibility, helpfulness"
Výhody: "Excellent crew and service"
Výhody: "I liked everything about the flight."
Výhody: "Ground Crew was friendly and did adjust my seating."
Nevýhody: "Food quality was average. More choices needed."
Výhody: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Nevýhody: "Food - very mediocre and felt like each meal was similar"
Výhody: "Generally ok but not as good as other Middle East carriers"
Nevýhody: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Nevýhody: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Výhody: "food and courtesy of the staff"
Výhody: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Nevýhody: "Frankly nothing!"
Výhody: "Boarding and Seat comfort was good"
Nevýhody: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Výhody: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Výhody: "Great service"
Nevýhody: "Seat comfort"
Výhody: "The service was great"
Nevýhody: "1- Flight from Delhi to Doha was very late, which made it chaotic for us to catch our connection at Doha 2- Entertainment choices were very limited"
Výhody: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Nevýhody: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Výhody: "A350 is a very comfortable plane. More legroom than Emirates. Big difference for long flights."
Nevýhody: "Service could be faster (food, etc). Entertainment system did not work on some of the seats."
Nevýhody: "As I missed this connection flight we were re routed to Cairo then Larnaca. We landed at 6:30pm and didn't get to our hotel until 8:30. Missed my friends wedding. It was a disaster. As a Qatar airway member I feel let down and am disappointed with the lack of interest shown by the airline in relation to an apology of any kind. What can be done about it. I've booked a trip to be a part of my friends special day and instead get to the reception as guest start leaving. I also get fined from the car hire company as they cancelled our hired car due to a no show and have ended up with a less inferior car as that's all they had left. No real apology given si is like to know what are you doing about it?"
Výhody: "Crew we're friendly and helpful. Seats were good."
Nevýhody: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Výhody: "Food and services"
Nevýhody: "Seating leg space"
Výhody: "Food and entertainment"
Nevýhody: "Baggage damaged"
Nevýhody: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
Výhody: "Entertainment and the seats (leg room)"
Nevýhody: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Výhody: "so much service, I turned down breakfast."
Výhody: "Great flight crew!"
Výhody: "Entertainment; Food is ok"
Nevýhody: "Despite premium price, seat selection not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat;"
Výhody: "The crew helped me with a duct tape but it wasn't staying"
Výhody: "Almost everything !"
Nevýhody: "Had to go and find a steward at one point to find out where my coffee had gone to."
Výhody: "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
Nevýhody: "Baggage policy cimmunication"
Nevýhody: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Výhody: "For emergency cace I cancel my trip can u return my mony Pack please"
Výhody: "I didn't like disemabarking and being walked to a bus and then being transported to the actual airport"
Výhody: "Overall experiance."
Nevýhody: "Nothing specially."
Výhody: "Very nice staff. The journey was very smooth"
Výhody: "Everything except landing"
Nevýhody: "Rough landing"
Výhody: "Emirates service is what set them apart. The crew is always smiling and helpful. Makes for a great flight experience."
Nevýhody: "Service was not as good."
Výhody: "Good food and entertainment"
Nevýhody: "Boarding of gate A20 location in Dubai"
Nevýhody: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Výhody: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
Nevýhody: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
Výhody: "Excellent customer care and attention"
Výhody: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
Nevýhody: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
Výhody: "Flight was comfortable, plenty of legroom, good entertainment options and food was okay"
Nevýhody: "All flights were consistently delayed"
Výhody: "Emirates offers good food, decent flight entertainment options and a friendly staff to cater to passenger needs."
Nevýhody: "The timing of the flight could be changed to a little later, I had to leave home at midnight to make it to this flight."
Výhody: "Price on my ticket was great and comfort was good"
Nevýhody: "The ground staff at Bangalore in India had no idea on crowd control. Before they started boarding they made no announcements. The agents would talk amongst themselves but there were no announcements. With the result that everyone rushed at once for boarding. The lady agent who was scanning the passes kept yelling at people to form a line but by then it was too late On the flight, they ran out of vegetarian meals by the time they got to my seat!!"
Výhody: "I flew Emirates for the first time. You guys rock. The stewardesses very quick to help with their smiley faces. The Asian vegetarian meal was okay."
Nevýhody: "Why did I not fly with you guys before???"
Nevýhody: "Vegetarian meal was bad in terms of quality and quantity."
Výhody: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Nevýhody: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Výhody: "Everything...food and staffs were great"
Nevýhody: "I had a terrible experience on my flight from BLR to LAX on 12/30/2016. My flight from BLR was delayed for 3 hours because of fog. I had a connection flight from Dubai at 3:15 pm the same day and I was going to miss it. I had a flight from LAX to SFO(I had booked this separately via a domestic airlines) on the 31st at 10 am. The ground staff at BLR told me that they would put me on the 8:30 am flight to LAX on 31st. That would mean more than a 12 hour wait at Dubai airport and they informed me that accommodation would be provided. Based on this I rebooked my LAX to SFO(I paid extra for this) for the next day. On reaching Dubai I was told that I will be put on the 3:30 pm flight on 31st instead of the 8:30 am flight. That would mean a 20 hour wait at the airport. I was also given a SINGLE food voucher and told that no hotel accommodation would be provided. I was also going to miss the LAX to SFO flight which I had rebooked. I requested the ground staff to try and put me on a direct flight to SFO instead. After begging them for a while they put me on a stand by status on the 7:30 am flight the next day. I spent 12 hours in the airport. That flight was further delayed by 3 hours. When my husband contacted the customer service on 31st morning, they told him that accommodation would be provided and sent me an email confirming that. This was in the morning after I had spent 12 hours in the airport. If accommodation was available why was I told by the ground staff that all rooms were full? I also saw them hand out hotel vouchers to other passengers with shorter wait times than mine. Was it based on their nationality(I sincerely hope not but the reviews I am reading of Emirates online suggest otherwise). Fog and other weather conditions are completely understandable but the discriminatory behaviour of the ground staff in Dubai was really disappointing. This new year weekend was my honeymoon and it was completely ruined because of this trip."
Výhody: "Our flight got delayed by 14 hrs, pf course we missed the connecting flight. We have spent mor than 24 hours in airport without any details about our connection and multiple hours in the line trying to get an answer. Ridiculous service if something goes wrong. No back up plan"
Výhody: "-Airbus A380 from dubai to SFO and backforth was very pleasant and almost zero noise in cabin. However flight design is little awkward that it squeezed me, wife and our baby in bassinet seat. - We had opted for Asian veg food and was very tasty and was served hot all the time. - Many restrooms - Travel accessories - Great entertainment options."
Nevýhody: "- Cabin crew were bit rude and didn't care much even though we had baby when flying from SFO to Dubai. - Restrooms are oddly placed inside flight. - Can improve on food menu and varieties and also wish there were more snacks to munch. - Boarding process need to much more organized."
Výhody: "Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty"
Nevýhody: "Medicore service tryed almost all major airlines,"
Výhody: "The seat was comfortable."
Nevýhody: "Food was really bad. I have travelled in Qatar Airways B class and there I was impressed by the food quality. Here it was really pathetic. Crew was helpful but were not willing to go an extra step. Like , offering a cup of coffee after someone wakes up."
Výhody: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Nevýhody: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Výhody: "Space and cleanness"
Výhody: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
Nevýhody: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"
Výhody: "I loved the food."
Nevýhody: "Slow cleanup after food service."
Výhody: "Flight departure not on time. Hence trouble for connection flights.V were delayed by 14 hours reaching our destination.Emirates desk have not provided for accommodation to stay at JFK airport for more 12 hrs at Night from 11pm to 8 am. V were stranded at airport without sleep.V r planning to claim compensation for this horrible situation because of Emirates"
Nevýhody: "You need to do a better job of placing families together. I moved from my seat twice in this first flight because of poor seating choices you provided for families and young women. The first move was because a father wanted to sit next to his young son. The second was because a young women was uncomfortable sitting in a row of men. I started with an aisle seat but had to move to a middle seat through all of this. I gave up my comfort to ensure that other passengers were properly taken care of. You should only hope that others will be willing to do the same."
Výhody: "CREW WERE VERY NICE AND FRIENDLY. EXCELLENT ENTERTAINMENT."
Nevýhody: "BANGALORE TO DUBAI FLT WAS DELAYED MORE THAN 1HR 20MINUTES. ACCORDINGLY BY SERVING FOOD IMMEDIATELY AFTER TAKE OFF WOULD HAVE BEEN IDEAL. BUT WE GOT FOOD ONLY AT MID NIGHT. IT WAS TOO LATE."
Nevýhody: "Our stewardess was not the friendliest!"
Výhody: "The crew was very lazy and not professional"
Nevýhody: "Don't stop demanding from the crew"
Nevýhody: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Výhody: "Seats were comfortable"
Nevýhody: "Please make an announcement to passengers to not be dismissive if their surroundings. Passenger in front of me was has no regard for people behind him. Kept throwing himself in seat aggressively which cause water/food on trail to fall over. Thanks"
Výhody: "Delay was for 30 min"
Nevýhody: "Need more leg room"
Výhody: "Seating was good. Crew was good"
Nevýhody: "Food could be better"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Great entertainment and food- all excellent."
Nevýhody: "Uncomfortable, small seats in Economy."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Great scenery!!!"
Výhody: "good availability of food"
Nevýhody: "seats did not have much space at all. Legs constantly squished and there was no room to move them the whole trip. not much movie selection available."
Výhody: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Výhody: "We did not get on any flight to NY!!!!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Friendly crew; good food"
Nevýhody: "No wifi"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Nice experience."
Nevýhody: "Seats are not so comfortable. Crew is nice, but not too nice"
Výhody: "choice of movies were very bad"
Výhody: "I was very happy with the overall experience"
Nevýhody: "The crew could have been a little more helpful"
Výhody: "Great service; Very comfortable lie flat beds with lots of leg room"
Výhody: "Very professional!"
Výhody: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Výhody: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Výhody: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Výhody: "Food and movies"
Nevýhody: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Nevýhody: "space at my feet"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "It was quick and the crew was really nice!"
Nevýhody: "No organization for boarding. It didn't matter what class you are in, everyone boards at the same time. business class o. The plane we were on was just the front seats....they were not larger seats."
Výhody: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Nevýhody: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Výhody: "Best airline I have ever flown"
Výhody: "+ Crew, professional and polite."
Nevýhody: "- food unevenly cooked - No entertainment - Small toilet"
Nevýhody: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Výhody: "Everything ran like clockwork"
Výhody: "Nice staff"
Nevýhody: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Výhody: "Check in, crew were friendly enough"
Nevýhody: "Worst food ever, vegetarian so called wraps and breakfast. Bland eggs and rotten fruit salad. The fact that when I request a window seat and am told I have one then to find out I don't. Rather tell me that in the first place. This has happened numerous times with swiss. Remote for the entertainment didn't work and although crew said they would reset it they never did. A bit of a pain for a long haul flight of 8 hours...."
Nevýhody: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Výhody: "I never used Swiss Airline before but my friends told me crews are very professional and clean... She is right!!!Their crews, Foods, and very clean environments.... had a wonderful experiences"
Výhody: "The crew was pleasant."
Nevýhody: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Výhody: "The trip thank God was not a long flight."
Nevýhody: "Crew was not very nice unfortunately."
Nevýhody: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Výhody: "Friendly staff"
Nevýhody: "This aircraft should be retired long time ago"
Výhody: "Crew was very nice & humble"
Nevýhody: "Food quality could be better it was tasteless very low standards, & boarding crew in Chicago or in Mumbai needs training because they don't want to give you a choice for food or the seat From Zurich to India & they runout off Nonveg food & crew was telling they have only veg take it or leave it samething Zurich to Chicago if the boarding crew do write thing then this could be avoided ."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Nothing was good"
Výhody: "The Flight crew was excellent - Inflight services were really good. However, the ground service and customer service was horrible!"
Nevýhody: "In-ground service is terrible. Turkish Airlines on-ground staff and customer service staff don't know how to handle any problems. They are unconcerned and unhelpful. They just keep shrugging their shoulders."
Výhody: "The crew was good. The seats were not comfortable."
Nevýhody: "food could have been better."
Nevýhody: "Inflight movies are very dated. Few new releases."
Výhody: "I cancelled flight and you charged full amount as cancellation amount."
Výhody: "The only good thing about Turkish Airline was the entertainment, the movie selection was pretty good."
Nevýhody: "I did not like flying with Turkish Airline. Worst experience ever for travel. Kept us on the the plane for hours while fixing the technical issue. The food is disgusting, the crew does not speak very well English. They do not come quick enough when you want something. I would not recommend Turkish Airline to anyone. We had to pay extra for sears that were given, should have been given to us for free considering they treated us badly on our start of the journey."
Výhody: "The full recline seats were really good and comfy. I could sleep on my side which is what I prefer. Good food and excellent service"
Výhody: "CREW WAS VERY GOOD AT THEIR JOB"
Nevýhody: "WEBSITE FOR CHECK IN WAS A BIT CONFUSING"
Výhody: "Got ticket for a good price."
Výhody: "The crew was very helpful."
Nevýhody: "After landing at Istanbul it was big mess.Thay collected our boarding pass and did not know how to direct the passengers.Big time language problem that made it very very difficult for ground crew and passengers to communicate."
Výhody: "The service, the food. The staff is very friendly and helpful."
Nevýhody: "The worst airline I have ever flown with, worst disruption management"
Výhody: "Crew was good Comfortable seats"
Nevýhody: "flight was bit hot food could have been better entertainment unit touch screen wasnt responsive on flight"
Nevýhody: "Worst customer service."
Nevýhody: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Výhody: "The landing takeoff was very smooth."
Nevýhody: "The seats r too small. The food did not taste good. Wn I asked for snacks since I did not eat I was told there is nothing. No wheelchair service. I have never seen in my life such poor wheelchair service."
Výhody: "Flight delayed by 2 hours. Very little leg room. NO vegan food available. Baggage lost. Abysmal customer service."
Nevýhody: "Will never fly Turkish airlines again"
Výhody: "On time flight. Very good service."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Crews were very good.On my trip from SF to Mumbai, I requested Veg food, it was confirmed by your office, but in flight me and my wife did not get veg food.For 13 hours we were left hungry. I did not get whatever I paid for. I want monitory compensation for that."
Nevýhody: "As per the comments above"
Nevýhody: "The veg food is quiet bland"
Výhody: "Great service and staff"
Výhody: "Some staff wer helpful"
Nevýhody: "Mostly as a mother traveling with a stroller, they expected me to haul everything on my own. Stroller,car seat, child, two bags! They were impatient and impolite, unresponsive when I used the steward attendance call for water or to move my child's tray (for over two hours)... there was much I didn't care with this airline, from their customer call service (I filed a complaint) to the state in which my box arrived in Mumbai (again filed a complaint but no one folllowed up with me). I wouldn't recommend this airline to anyone, especially if traveling with a child."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Nevýhody: "The food wasnt good .."
Výhody: "Food was OK, sometimes good even."
Nevýhody: "Terrible customer service"
Výhody: "Accommodation for temporary delay"
Nevýhody: "Lot of delays"
Výhody: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Nevýhody: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "Vegetarian meals were not good."
Výhody: "Cabin/ground crew was professional, nice."
Nevýhody: "Cramped seating"
Výhody: "Crew demeanor Cleanliness of the cabin Boarding process"
Nevýhody: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Nevýhody: "Plane was old. Seat pitch too tight."
Výhody: "Flight attendants are good."
Nevýhody: "Airport, older airplanes, food."
Výhody: "Fine experience except that leg room is awful."
Nevýhody: "I got lucky I came home alive"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "The food is horrible"
Výhody: "service was very good.the seats were very comfortable to sit and sleep.The crew was great."
Nevýhody: "We had ordered Hindu vegetarian meal but food seemed to have been Turkish modification of hindu meal that was not that good"
Nevýhody: "The service was not good and the staff had to be called 10 times for one thing"
Výhody: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Nevýhody: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."
Výhody: "on time performance for flight"
Nevýhody: "Cabin crew not very responsive on requests"
Výhody: "I had the pleasure of traveling business on Turkish to India -cheap fuel meant inexpensive business class tickets :-) and I have to say the food and comfort was top notch. The soups and meat appetizers were outstanding, I've always preferred a 3 hour layover in Europe when India bound and I found the Turkish Lounge in Istanbul surpassed any expectation I had. It had a mini-movie theatre, a shower and sauna, a whiskey bar, bright coffee and the choiciest Turkish sweets. The library of rare books of Turkish art and construction was a treat. The flight itself was comfortable - nice bed - and uneventful."
Výhody: "It was pretty short. 3 across in the middle rows is great, I wish all the flights had 3 seats in the middle."
Nevýhody: "Cramped, no leg room."
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Boarding was crazy. Could not everyone in the gate area."
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Overall KLM experience is good"
Nevýhody: "Food quality was mediocre for a business class flight."
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Nevýhody: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Výhody: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Nevýhody: "Transfer point needs upgrade."
Nevýhody: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Nevýhody: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Nevýhody: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Good flights. Good prices."
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "My bagage broke"
Nevýhody: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Výhody: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Nevýhody: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Výhody: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Výhody: "Flight was on time and quick and comfortable"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "On time."
Nevýhody: "No negative"
Výhody: "That we didn't crash"
Nevýhody: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Výhody: "The crew was very nice and helpful."
Nevýhody: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Výhody: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Nevýhody: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Výhody: "Captain was updating us with the delay status."
Nevýhody: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Výhody: "Food was relatively good"
Nevýhody: "We had ourtrip from San Francisco to Amsterdam which is one of the longest flights ever, andthe entertainment system wasnt working, we kept on telling them several times but nothing happened and at the end they wereeven avoiding us. By the end of the trip when we were approaching Ams, a hostess came and she gave us a $25 dollar discountvoucher to be used in our next trip, this is totally not acceptable!"
Výhody: "The price was nice."
Nevýhody: "Plane looked unkept on exterior. Crew was nice but lazy."
Výhody: "Not time departure and cabin crew were effective and efficient."
Nevýhody: "Nothing really"