Výhody: "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
Výhody: "The overall experience was good."
Výhody: "Nothing. Missed the flight as the crew directed us to the wrong gate"
Nevýhody: "Support staff"
Výhody: "Crew was generally very good."
Nevýhody: "Flight was delayed by 2 hours"
Výhody: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Nevýhody: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Nevýhody: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Výhody: "Crew was ok Food was good Seats were comfortable"
Nevýhody: "Overall was good and we definitely travel again"
Výhody: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
Nevýhody: "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
Výhody: "Excellent service"
Výhody: "Professional staff"
Nevýhody: "Cramped hot flight. Paid white a bit more than other carriers, as I was under the impression that seating would be comfortable, the food great, and beverage service would be frequent"
Výhody: "Food, staff, flight"
Nevýhody: "Cabin luggage limit, too long layover"
Nevýhody: "Had "summon the crew" light on for 40 minutes, no one showed up"
Výhody: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Nevýhody: "Everything was good"
Výhody: "Good aircraft. A 380"
Nevýhody: "People carried a lot of hand luggage and the overhead bins were crammed"
Výhody: "Good selection of food"
Nevýhody: "Having to listen to everything in both English and Arabic"
Výhody: "Punctual on Time. Clean Cabin. Nice Crew"
Nevýhody: "They should be little flexible in timing for serving Dinner, as it happened, they served Dinner as soon as the Seat belt sign was switched off, at that time it was 4 pm local time. Since we were not ready for Dinner we suggested to bring it after an hour, which they declined stating that once they take back the trays it can not be served again."
Výhody: "Flights on time /comfy seats and crew"
Nevýhody: "One particular airhostess was little rude ..too much wait time in Dubai"
Výhody: "Airbus was comfortable. Entertainment was really great."
Nevýhody: "I wish there was more legroom."
Výhody: "Entertainment Staff"
Nevýhody: "Delayed 40 min Long time for luggage"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Every thing was good"
Výhody: "Price, comfort, ice, food and drinks"
Nevýhody: "I just don’t like discomfort of others moving their seat back."
Nevýhody: "No food for vegetarian"
Výhody: "Friendly crew and more leg room on the Emirates flights"
Nevýhody: "Passengers that leave the bathrooms dirty with urine on the floor etc. Not sure what the airline can do about that during the flights. But for longer flights maybe a damp mop or something along those lines would be helpful."
Nevýhody: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
Výhody: "It was a good flight and was able to rest a bit."
Nevýhody: "Seat size is horrible. Will not be flying Emirates next time, instead will fly Qatar."
Nevýhody: "Service was bad."
Výhody: "Comfortable seat"
Nevýhody: "I was inzble to select vegetarian meal on ypur website"
Nevýhody: "Overall handling of delay and missed connection flight was disappointing. The meal voucher that was given was of no use. Absolutely disappointed with the overall handling of the situation that day."
Výhody: "So easy to check in and tranfer at Dubai"
Nevýhody: "Quite difficult at times to manage the film options on screen"
Nevýhody: "Late take off"
Nevýhody: "Sat next to a man who smelled terribly like alcohol. He then ordered and was served a small bottle of wine... I'm not sure he should have been allowed to board or served more alcohol. He was not causing any disturbance, mostly slept, but smelled awful I had to turn my head the other way and would have liked to move seats."
Nevýhody: "I did not get the seats I selected when booking"
Výhody: "Great airplanes. Crew is is helpful and kind."
Nevýhody: "Late take off"
Výhody: "The predictable skyward gold benefits when travelling with emirates"
Nevýhody: "The low quality Oryx lounge offerings on my Doha-Dubai return leg"
Výhody: "A380 was superb. Really enjoyed being on-board of that aircraft"
Nevýhody: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Nevýhody: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Výhody: "Great entertainment options, crew is freindly and helpful. Early Check-in was easy, fast and convenient."
Nevýhody: "Leg space, seat cushion needs to be more- it seems claustrophobic, timings for the flight- need some as a day time flight rather then being up all night, going through the channel of air bus to the flight...."
Výhody: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
Nevýhody: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
Výhody: "Nothing !"
Nevýhody: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Výhody: "The seats were very comfortable and the entertainment system (screen, phone charger, etc) including all the entertainment (movies, music, tv shows) was exceptional"
Výhody: "The service, entertainment and food were all excellent."
Výhody: "Food , entertainment"
Nevýhody: "Seats very compact"
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
Nevýhody: "Need improvements"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew was good"
Nevýhody: "Boarding, comfort of seat"
Výhody: "Crew was very attentive & met all my expectations."
Výhody: "Crew was nice. Seat was broken for recliner."
Nevýhody: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Nevýhody: "Toilets needs air freshener as so many passengers use them."
Výhody: "Friendly crew and easy boarding"
Výhody: "The crew was amazing and delightful"
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "The crew was amazing."
Nevýhody: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Výhody: "No delays"
Nevýhody: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Výhody: "Staff on the plane is fantastic."
Nevýhody: "No option to pick a seat in economy class."
Výhody: "The service was great and was on time"
Nevýhody: "The service and was"
Nevýhody: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Výhody: "Crew were very helpful and courteous"
Nevýhody: "I requested a chicken meal and I told the steward that I would wait because he did not have anymore at that moment. He never came back until it was time to pick up trash. I proceeded to tell him I never got the main course, he apologized and told me that there was only an egg entree left. I went ahead and took it, then as a way to apologize he offered to get me a piece of fruit, a banana. I accepted but he never came back with it. It was not a big deal but I did not appreciate being offered something and then no follow up. Next time do not offer something and then not follow through."
Nevýhody: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Nevýhody: "Food service was poor; food trays were arranged in a sloppy way; in fact the tray that came to me was not clean at all. First meal service from Doha to Washington (IAD) took nearly 2.5 hours to reach my home after the service started. The male attendants were sloppy, not well organized. When asked why it takes so long, the answer I got: "We were not prepared to meet the customer's preferences." But that does not excuse the long delay in serving row 36."
Výhody: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Výhody: "Had always liked the airline and on board crew members"
Nevýhody: "Ground crew members in Doha airport need attitude check. been spotting these too often. On Board crew members are much better."
Výhody: "The crew was friendly and helpful. And the food choices were good."
Výhody: "price, comfort, food"
Výhody: "It arrived on Time."
Nevýhody: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Výhody: "It was normal flight"
Nevýhody: "I have a layover for 12 hrs and Qatar Airways didn't offer me a hotel."
Výhody: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Nevýhody: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Nevýhody: "Out dated inflight entertainment system"
Nevýhody: "15 passengers waiting in line for the bathroom"
Výhody: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Nevýhody: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Výhody: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Nevýhody: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Výhody: "Had a great experience with this flight"
Nevýhody: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Výhody: "Great service and food."
Výhody: "Love it. Newer airplane; state of the art high-tech."
Výhody: "I liked everything about the flight."
Výhody: "Leg room in economy"
Nevýhody: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."
Výhody: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"
Výhody: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Nevýhody: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Nevýhody: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Nevýhody: "Worst customer service"
Nevýhody: "I miss my bag because the stuped worker. I arrived to my country without bag"
Výhody: "The flight was short but the plane was well maintained and the crew was accommodating."
Nevýhody: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Výhody: "Good service and flight."
Nevýhody: "Movies are the same since last six months. Business class place to keep the feet is too narrow when its flat bed. No space."
Výhody: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Nevýhody: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Výhody: "Service of the inflight crew and food quality."
Nevýhody: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Nevýhody: "I gave the food 4 stars only because of better meals that I have had with a different but similar class airline. It is good food but it is not excellent."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Food was ok"
Nevýhody: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Nevýhody: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Výhody: "fresh baked bread!"
Nevýhody: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "The food was great and the crew was very friendly."
Výhody: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Výhody: "Awesome business class seat, or rather throne"
Nevýhody: "Limited selection of movies"
Nevýhody: "Poor desk service Food at breakfast A joke"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Left on time"
Nevýhody: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Nevýhody: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Nevýhody: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."
Nevýhody: "Too hot. Too late. Staff could have been more accommodating. Online checkin was impossible."
Výhody: "787 is an excellent plane and I could sleep a little"
Nevýhody: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "Boarding terrible just one mass confusion, Flight was one hr.late as of today I am still missing my 4 pcs of luggage."
Výhody: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Nevýhody: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Výhody: "Though our flight got delayed, we arrived almost on time."
Nevýhody: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Výhody: "Great service & lots of room to sleep"
Výhody: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Nevýhody: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Výhody: "Courteous Service and excellent hospitality"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Nevýhody: "The food was edible but not up to the usual Swiss Air standard."
Výhody: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Nevýhody: "Warm and excellent customer service :)"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Nevýhody: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."
Výhody: "Friendly crew, clean flight"
Nevýhody: "Charged 45 SF (about $50) to check 1 bag"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Výhody: "Staff was polite. Offering water once in a while was nice. Seat was comfortable."
Nevýhody: "The promotional video for Swiss Air was way too long. Should have a way to bypass it. I understand being forced to watch the safety video but the promotional video is annoying."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Crew was very helpful with getting me "something" to eat since I did not receive a "Vegan" meal as I had ordered when I bought the flight... The meal I originally was given was included milk and cheese ingredients and after explaining what vegan actually was they did their best to help my situation. My first flight with Swiss to Switzerland included the correct "vegan" meal do I can't understand how this mistake was made by Swiss on the return flight?"
Nevýhody: "I did not receive a "vegan" meal as ordered originally and though they were very helpful they should all be better educated regarding the differences between "Vegan", Vegetsrian, Lacto-Ovo, etc... Since I was embarrassed as I had to keep rejecting the food they gave me until I educated them on the basics of what Vegan food is... They were very helpful throughout."
Nevýhody: "Passengers crowding the lane"
Výhody: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Nevýhody: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Výhody: "Crew was excellent, and the food was both ample and appetizing."
Nevýhody: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."
Výhody: "the crew members were patient , helpful. Food presentation and taste were good."
Výhody: "Plenty of empty seats so it was much more relaxing."
Nevýhody: "Seats are pretty crammed in (per usual) and on this leg of flight there were no overhead air flow things, so I couldn't get any air to blow on me. Prior flight did have them so I guess it depends on which plane design you are on. Air flow would be good on all planes."
Nevýhody: "Food was not good"
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Plane didn't crash."
Nevýhody: "Boarding totally chaotic, someone was in my assigned seat, plane was very late, food was crappy, no legroom , seat and armrests uncomfortable , constant screaming babies, smelly passengers, music only came out of one speaker, music kept jumping from one song to another and then back !"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "I was traveling with a baby alone and crew was very supportive"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Nice comfortable flight"
Nevýhody: "Crew was not necessarily warm or curteous"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Crew, food and comfort was good"
Výhody: "Service was good"
Nevýhody: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Nevýhody: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Výhody: "Great service as always"
Nevýhody: "Just talked to my parents who were traveling and they had no help at FRA. It was very disappointing and something they said they do not want to go thru ever again."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Nevýhody: "Very cramped legroom. Confusion during boarding."
Výhody: "Overall decent experience. The crew was attentive, captain informative."
Nevýhody: "Aircraft not too comfortable but much better than the aircraft in the first leg of my travel from Seattle to Frankfurt."
Výhody: "Crew from Washington D.C. (IAD) to Frankfurt was outstanding-- very warm and thoughtful."
Nevýhody: "Crew from Frankfurt to New Delhi was not as warm, attentive, and polite."
Výhody: "Good service.good movies.Good food."
Nevýhody: "Fraud United and Lufthansa"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "Boarding was a mess and food was not up to the mark"
Nevýhody: "Also, just one meal and no snacks served on a 7 hour plus flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Nevýhody: "Lufthansa treated us very poorly. When we arrived late in FRA, the gate attendant was extremely rude while trying to rebook and actually left us in the middle of rebooking because her shift ended. No one came to take her place!! She actually swore at us!! We were only able to rebook by calling the Lufthansa call centre and had to spend a very uncomfortable overnight at the airport without any certainty of when we would fly out. Lufthansa finally got us out on the same flight as booked but 24 hours later. And then, of course, they lost our luggage. Terrible overall experience."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "service, food, entertainment"
Nevýhody: "seats, boarding process"
Výhody: "The very best experience. The decor calming, great seats. "On board Chef " , great food. Staff very attentive, polite and always smiling. They exuded a joyful atmosphere and seemed like never sat down! This was the third leg of our long trip and they made it so enjoyable.. That is a lot as a passenger is quite tired and possibly irritable by this time. This was an Austrian Airline flight and we were really blown away.. I also give kudos to management for having staff that is so efficient, hardworking and yet so joyful!"
Nevýhody: "Can't think of anything."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Poorly handled boarding; poor food quality, along with the standard economy packing; very poor baggage handling at destination, made it apoor experience"
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Výhody: "Indian Veg Food"
Nevýhody: "Frankfurt airport was crowded. Doesn't even have a universal adapter"
Nevýhody: "My check in bag was delayed by a day. Ground staff didn't even delivered it, had to pick it from airport after calling them several times Management and ground staff are rude"
Výhody: "I liked the comfort level and the collection of movies."
Nevýhody: "Had to wait more than an hour to get my meal. I had the assistance light on for more than 2 hours and no one would come to ask. Not sure why would they provide that at the first place!"
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Nevýhody: "Nothing. Flight was amazing"
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "Crew good and seat OK but not exceptional for business class"
Nevýhody: "Food was average - main course could have been better. Range of movies ok but not great"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "Delay due to strike"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Great plane and staff"
Výhody: "Very friendly crew and on time with no problems."
Výhody: "Great crew, comfortable seating with enough leg room."
Nevýhody: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Nevýhody: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Výhody: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nevýhody: "Food quality was not so good."
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "The attendants took great care of us. Super smooth flight."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "The aircraft was clean"
Nevýhody: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Výhody: "Pleasant flight"
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "quick and relaxed"
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "great choice of entertainment content, friendly crew"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Nevýhody: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."