Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Spacious seating was great! Food could have been better!
Nevýhody: "Crew on flight back to philly not as helpful"
Výhody: "Very pleasant and comfortable flight."
Výhody: "The crew was exceptional! Seat was comfortable and extra seat not occupied next to me giving me extra elbow room also in addition to sufficient leg room."
Nevýhody: "I would have a few suggestions but it would rise the price of ticket significantly. We got what we paid for."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Yes. Pillow cushion too firm"
Nevýhody: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Nevýhody: "Boarding process, and in-flight entertainment and wifi"
Výhody: "Crew was friendly."
Výhody: "Much better than average meals"
Nevýhody: "more cell phone charging stations at the airport"
Výhody: "Flight was fine"
Nevýhody: "Did not serve vegetarian food even after repeated requests"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "The food and the crew were excellent. Highly recommend the chicken massals"
Nevýhody: "The seats in economy class were a little too close for comfort"
Výhody: "Cabin crew service is excellent. Food is very nice. Safe travel."
Nevýhody: "Little bit congested."
Výhody: "Food and entertainment"
Nevýhody: "USB port was not working."
Nevýhody: "Lack of crowd control at the gate during boarding. Ihad to"
Výhody: "Good movies, Comfortable seats"
Nevýhody: "Food could be better."
Výhody: "The in flight service was good"
Nevýhody: "The time it took to get the baggage. It took over 2 hours"
Výhody: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Nevýhody: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Nevýhody: "Seats on this flight are awful, wonder why they have these seats for long haul flights, not yet all comfortable to sleep on these , I got back pain by the time I got out of the plane."
Výhody: "It was actually on time."
Výhody: "Loved the food and entertainment."
Nevýhody: "Not enough leg room and space between the chair in front."
Výhody: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Výhody: "Over all great"
Nevýhody: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Výhody: "Crew were helpful and not interefering in long flight"
Nevýhody: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Výhody: "Flight. Conections"
Nevýhody: "Change flexibility, helpfulness"
Výhody: "Excellent crew and service"
Výhody: "I liked everything about the flight."
Výhody: "Ground Crew was friendly and did adjust my seating."
Nevýhody: "Food quality was average. More choices needed."
Výhody: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Nevýhody: "Food - very mediocre and felt like each meal was similar"
Výhody: "Generally ok but not as good as other Middle East carriers"
Nevýhody: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Nevýhody: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Výhody: "food and courtesy of the staff"
Výhody: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Nevýhody: "Frankly nothing!"
Výhody: "Excellent in every way. Clearly a top tier airlines. I will choose Qatar Airlines at every opportunity."
Výhody: "Boarding and Seat comfort was good"
Nevýhody: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Výhody: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Výhody: "Great service"
Nevýhody: "Seat comfort"
Výhody: "Nice aircraft."
Nevýhody: "Gate security at Doha was too disorganized - could have let passengers know put everything in bag instead of at last minute having to put wallet, passport, etc in open bin and be afraid it would get stolen or misplaced."
You have set and are maintaining excellent standards; keep it up!!!
Výhody: "The crew was very lazy and not professional"
Nevýhody: "Don't stop demanding from the crew"
Výhody: "Flight was on time, service onboard inspite of short flight, and the scenery of the Alps was breathtaking"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Nevýhody: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."
Nevýhody: "We had a huge delay"
Nevýhody: "Lost our bags"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The food was decent and on board entertainment was pretty good."
Nevýhody: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Výhody: "The flight was smooth and on time. The flight crew did everything alright."
Nevýhody: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Nevýhody: "A little more clean seats"
Výhody: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Loved the warm and very delicious quiche, thank you!"
Nevýhody: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Nevýhody: "There was not hot tea/coffee offered with a sandwich."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "This is ever the first time we flew with Swiss air and will be the last time. The seats are too tight. If the person in front of you inclined his chair for better comfort, then there is quite challenging for you trying to get out of your seat for washroom etc. The crew services were terrible. Between meals time, there were completely no services such as offering water/drink etc.-did not see a single soul of them, especially on a 9 hours long haul flight! The food was ok. The only thing I like was the chocolate handed out at the end of the journey."
Výhody: "Small screens. Hard to use"
Výhody: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Výhody: "Very professional!"
Výhody: "On time and standard service."
Výhody: "The airline crews politeness & courteous comfortable seating were helpful on meal selection."
Výhody: "Food and movies"
Nevýhody: "Staff was not attentative. We were very misinformed on the seat upgrade we paid $100 for. And our liggsge was damaged and they had us walking all over ohare airport for no reason at all instead of addressing the issue at Swiss air."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Just another flight, nothing special."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Old planes. Food was okay. Business zeats not too comfortable."
Výhody: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."
Výhody: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Nevýhody: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "EXCELLENT LEG ROOM"
Výhody: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Nevýhody: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Výhody: "Everything ran like clockwork"
Výhody: "Clean and efficient plane, crew and procedures."
Výhody: "On time"
Nevýhody: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Výhody: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Výhody: "Courtesy of crew."
Výhody: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "I got business class upgrade, so everything was pretty much awesome. Also, Swiss Air gives you a fun little bag as a souvenir."
Nevýhody: "Small seats ,and temperature too hot"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "The crew on my flight were the best crew I have ever had in the past ten years. They handled a conflict of a difficult passenger that was sitting in my seat instead of her assigned seat with the utmost professionalism. They were very kind overall."
Výhody: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Výhody: "Comfortable business class"
Nevýhody: "Food was not too great"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Vegetarian meals"
Nevýhody: "Flight attendants have limited English fluency."
Nevýhody: "Airport arrival experience at passport control was terrible"
Výhody: "The food was good. The staff very friendly."
Nevýhody: "Leg room Food choices"
Nevýhody: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Výhody: "overall it was ok but the service between chicago-istambul and return is superb"
Nevýhody: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Výhody: "Food and drinks"
Nevýhody: "Business class seats can be a bit wider"
Nevýhody: "You broke my suitcase"
Výhody: "Everything was exceptional"
Výhody: "Never fly again"
Výhody: "Food was good. Flight was good. Crew during the flight was good"
Nevýhody: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Výhody: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Nevýhody: "Long layover in Istanbul."
Nevýhody: "some staff spoken English was not upto the mark"
Výhody: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Nevýhody: "Turkish now joins the sad club of airlines that charges for better seats."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Výhody: "Staff was courteous and wore smiles..."
Nevýhody: "The food could have been better..."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "Hardly any leg space"
Výhody: "On time."
Nevýhody: "Seats are a bit old."
Nevýhody: "Cleanliness of the aircraft, service of the crew members"
Výhody: "I have always enjoyed my travels on Turkish airlines. Service is superb, staff is very polite and always willing to help."
Nevýhody: "The boarding can be better organized. It can be chaotic and disorganized."
Výhody: "At least there was a good selection of movies"
Nevýhody: "Of the frequent number of flights I've taken in the past year, this was the most unexceptional. Nothing stood out, good or bad. Food was bland, attendants were just doing their jobs and never saw one walk up and down the aisle between services to see if there were any needs or concerns."
Výhody: "I just wanted to take a moment to thank you guys for the affordable luxury that your airline brings to the everyday traveler. Your food is delectable and your service unmatched."
Výhody: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Nevýhody: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Výhody: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Nevýhody: "below average food . Particularly for health conscious people."
Nevýhody: "Pathetic vegetarian food."
Výhody: "The Welcome from the crew member and Istanbul airport"
Nevýhody: "Food, Drinks and the service from Crew."
Výhody: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Nevýhody: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Výhody: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Nevýhody: "I feel the food could have been better."
Nevýhody: "Return flight from Delhi to Istanbul to Houston cancelled on Jan 8 2017 due to bad weather in Istanbul. Extremely poor to non-existent process in communicating and rerouting passengers. Frustrating to me and monumental time loss for business travellers like me."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Courteous service, good food and fine entertainment options."
Nevýhody: "The USB charging port wasn't working."
Výhody: "Seat comfortable good leg space"
Nevýhody: "Food quality and selection of items and taste"
Nevýhody: "Employees didnt look or act very welcoming. Very little food."
Výhody: "Overall journey was ok"
Nevýhody: "I am vegeterian. Food was horrible :("
Výhody: "Duration of the flight is good."
Nevýhody: "Staff on Istanbul airport is rude. They don't respond to people"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "On time"
Nevýhody: "Food chairs"
Výhody: "Entertainment system, food"
Nevýhody: "Announcements illegible"
Nevýhody: "everytime the food from India to Istanbul is not very good, on all other flights like Miami to IST or IST to Zurich the food is excellent We flew Turkish already some time ago, also to India and we made the same experience."
Nevýhody: "Seats not comfortable for long haul, better care"
Výhody: "Attention and comfort"
Nevýhody: "Boarding process could be better. They can board the end rows first and go back to the first rows. This will help with better flow with passengers not blocking the pathways."
Nevýhody: "Flight delays were unimaginable"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Better time management."
Výhody: "Good food and crew"
Nevýhody: "Free WiFi"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Im stuck in London due to flight delays. I will never book with kayak again. I am so fed up with travel ticket i booked with kayak"
Výhody: "I’m so grateful for all the movies"
Nevýhody: "Flight was delayed bc of Pakistan air space so I had to take 3 planes instead of 2"
Výhody: "Air hostesses was rude in flight from India. I have notice lots of passengers couldn’t speak English and they probably thinks everyone is like that."
Nevýhody: "Tell Air Hostess to be polite if any one asking for something it’s part of their job"
Výhody: "Every thing is excillent"
Výhody: "Better food ! I had food positing with the meat roll that was provided from Delhi The tv was not working"
Nevýhody: "Food has to be better"
Výhody: "The entertainment selection was diverse."
Nevýhody: "Seats in economy were too cramped."
Výhody: "Crew members were friendly."
Nevýhody: "Bathrooms need freshners, many passenger, infants , kids use it. It smell not unclean ."
Výhody: "All the full service airlines are pretty good in the air. But what sets apart Lufthansa is it's ground staff. On the previous occasion I had left behind my waist bag on the seat containing passports, cash and cards. Their lost and found desk retrieved it quickly, absolutely intact. On the last occasion, my mother in law, who is over 85 was taken care of very well at not only Delhi but especially at the Frankfurt airport. I must truly acknowledge young lady Jessica's efforts, in ensuring that everything was handled very caringly by her personally, for an old lady at the Frankfurt airport."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Treated with kindness and courtesy by ground and cabin staff."
Výhody: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Nevýhody: "Keep all babies in one section of the aircraft"
Výhody: "Staff were efficient and friendly, constantly offering juice and water."
Nevýhody: "Boarding could have been a lot better organized they need to do it the same way Lufthansa does in Los Angeles"
Výhody: "Generally like Lufthansa service - have been flying the airline for 15 years+ Pilots are always excellent"
Nevýhody: "Every flight (to and from India) seems to have the chicken option run out. Why not order accordingly? Had a bad seating experience. LH.com showed that I had completed the boarding process. But when I went to the counter, my seat was changed without my consent (to a worse seat), and I was told that the online process wasn't complete!! Then the website should say accordingly. It's really annoying when this happens. I think the ground crew in New Delhi duped me. At one point, my call button for my meal was ignored for ~30 minutes on the plane. And then I was told there was no more chicken, and handed a veggie wrap. One wonders whether I could have gotten chicken 30 minutes ago!"
Nevýhody: "They made me sit next to a special needs person and did not warn me. I didn’t signup to keep helping the elderly."
Nevýhody: "Two flights delayed then no bags when we got to Chicago- disappointing and annoying. Great to arrive with no coats in winter!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Great service, on time departures and arrivals, lie flat seats in business class. The planes were relatively new. Waiting lounges at Delhi and Frankfurt are well stocked with food."
Nevýhody: "Almost nothing"
Výhody: "Movie choices"
Nevýhody: "Crew was very very rude , special meals were not provided in spite of being confirmed many weeks before"
Nevýhody: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Courteous service."
Nevýhody: "Food is bland, unimaginative and below par. No english news papers."
Nevýhody: "Flight was an hour and a half late!"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The airlines gives the best flights possible."
Výhody: "Great services and very good food."
Výhody: "Food snacks were awful."
Výhody: "Very polite and helpful staff"
Nevýhody: "Food could be better"
Výhody: "I appreciated the advance boarding for families traveling with younger children. Plenty of time to settle in with the kiddos."
Nevýhody: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Nevýhody: "Everything was good"
Nevýhody: "wheel chair crew ignored us during boarding. my mother had to walk to the gate which was very difficult"
Výhody: "On time."
Nevýhody: "changing seat assignment"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Checkin was timely and the agent helpful!"
Nevýhody: "The immigration line was way too long in New Delhi."
Výhody: "Everything was great. Never flying again from any other flight"
Výhody: "Flying Lufthansa is a much more enjoyable experience than the US based airlines. The seating is alway going to be cramped but the crew is a lot nicer than any of the US based carriers. The flight reached right on time."
Nevýhody: "Seating is cramped"
Výhody: "I was impressed by the entertainment selection in economy. Also they always had a vegetarian meal for me. The crew on the flight team were always super professional & very pleasant. I enjoyed my flights more because of them."
Výhody: "The crew were amazing; very helpful, polite and caring"
Nevýhody: "Food should be less but better quality"
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
Výhody: "Check in was simple and efficient, boarding was easy, leg space was sufficient, air hostess where polite and plane was clean prior to take off. Landing and take off both on time."
Nevýhody: "Two toilets for 100+ people meant long queues for the bathroom throughout the flights. The toilets were not even once cleaned in a flight of 4 Hours, meaning that by the final hour, they were a complete utter disaster in terms of hygiene. Pilot made a complete mess of descending and landing."
Nevýhody: "Keep up the same spirit"
Výhody: "The movies in the flight"
Nevýhody: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Výhody: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Nevýhody: "Only the other trip by air with Finair"
Výhody: "One crew member servicing first class was in a mood “not to be here” - it is sad because of first class experience is higher than usual! It was just bad!"
Nevýhody: "I honestly don’t have an answer for this, I guess these kind of crew should not on board especially in first class!"
Nevýhody: "The only reason this flight was not excellent is my bag was left in Helsinki and not transferred with final flight leg to Manchester"
Výhody: "In business class, seating arrangement, menu and entertainment excellent"
Nevýhody: "Slow on boarding. I was swipe-checked twice, including the one by the airline."
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Nevýhody: "The flight from India was delayed and as a consequence I missed my connecting flight to Miami. I had to put up in a Hotel at Helsinki and take a flight to Miami the next day via London."
Výhody: "Everything was well organized and on time. Good meals! Price was fabulous!"
Nevýhody: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."
Výhody: "the food was decent, the people were nice"
Nevýhody: "the baggage check was a zoo. there was only one finnair representative, who was LATE. the baggage check was opened only 1.5 hours before the flight, causing a massive line."
Výhody: "Crew was very friendly and efficient"
Nevýhody: "Food menu from Finland to Chicago could use a few more choices"
Výhody: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Nevýhody: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Výhody: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Nevýhody: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Nevýhody: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Nevýhody: "They can't even tell me where the bag is supposed to be."
Výhody: "Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice."
Nevýhody: "Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime."
Výhody: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Nevýhody: "Crew great!"
Výhody: "In cabin crew was good. Good service"
Nevýhody: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Nevýhody: "We paid for economy comfort and signed up for the 2x2 seats. Instead we received the 2 seats in the middle of 4. we were more than upset, there is no way we would every request the 2 worst seats in that area and given my husband is 6'6' Did not make for a happy experience."
Nevýhody: "Wasn't given vegetarian option for food and don't eat meat."
Výhody: "Everything went smoothly"
Nevýhody: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Nevýhody: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Výhody: "Friendly and helpful crew"
Nevýhody: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Great service, great food, and comfortable seats."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Nevýhody: "The food was decent but not special."
Výhody: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."
Nevýhody: "Small plane incredibly cramped for8 hour flight"
Výhody: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Nevýhody: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Nevýhody: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Výhody: "Two hours late leaving Miami. Just made my CDG connection with 2 minutes to spare thanks to faster delivery of luggage at CDG"
Výhody: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Nevýhody: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Výhody: "Flghr was operated by American Airline Flight was surbooked and I was lucky enough to be upgraded in business class Crew members were great, service excellent MK"
Výhody: "Checking and boarding was lighting fast"
Nevýhody: "There was a bit of a delay, which was due to weather and certainly not their fault. They kept us informed"
Výhody: "The only thing I liked was the ice cream that was served on the flight. And the Kerry Gold butter."
Nevýhody: "What didn't I like? I didn't like that I bought a ticket from Finnair, got emails from Finnair, for some reason couldn't check in early on the Finnair website, arrived at the airport, waited in the absurdly long check-in line for Finnair only to find out that they had no record of me and I wasn't flying Finnair. Actually, I was on an American Airlines flight."
Výhody: "Everything else"
Nevýhody: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Výhody: "The crew was just fantastic. ...."
Nevýhody: "I request special meal. ..unfortunately was not provided to me."
Výhody: "The food and entertainment were good."
Nevýhody: "This flight was operated by British Airways. The flight attendants on this flight were very rude and the plane was not as comfortable as the they Finnair plane."
Výhody: "I took the bus back and forth from SF to London. Overseas I am now in contemplation of only flying British Airways from now on. The ride is comfortable, enjoyable, entertaining, adequate space, excellent service, food and drinks are the best I have had, and exceptional services and attention. This goes for both flights. I have been recommending Britsh Airways over the last several weeks to pretty much everyone I know. My family and I will be looking to British Airways for overseas flights as a priority."
Nevýhody: "Connecting flight thru Heathrow was too close for comfort. I just reached the gate at the end of boarding. If there had been a glitch at all I would have missed the flight."
Nevýhody: "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."