Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Nevýhody: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Výhody: "The seat was great."
Nevýhody: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Výhody: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Nevýhody: "Flight left a little bit late."
Výhody: "Crew was amazing.Premium economy seats were superb. Food was also good."
Výhody: "I enjoyed the selection of food and how it was mostly Japanese style. And the drink selection is very good."
Nevýhody: "It is a problem of flying economy, but our seat space was a little tight. I would have enjoyed a broader selection of movies as well."
Výhody: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Nevýhody: "Less delays"
Výhody: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Nevýhody: "Seats are cramped and small"
Nevýhody: "Old man next to me couldn’t keep his arm on his side."
Výhody: "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
Nevýhody: "There isn't a bad comment."
Nevýhody: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Výhody: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Nevýhody: "Entertainment - didn't have to many movies I liked. Food was ok."
Výhody: "Excellent service & friendly"
Nevýhody: "Food was cold"
Výhody: "Service was excellent; I felt well-cared for!"
Výhody: "Very efficient"
Nevýhody: "Food was not good"
Výhody: "The seat I selected was the first row of regular economy. It had extra legroom and received excellent attention by the staff for drinks. The arline served 3 meals and snacks on the flight. I felt like I was eating the entire trip. :)"
Nevýhody: "The seats were quite narrow. Most of the rows behind had armrests that were able to raise and lower, but due to my seat selection, my row had the stow-away monitors in the armrests. The seats also didn't technically recline. The lower seat cushion merely moved forward, emulating a recline, but the seatback didn't actually move. It was not quite comfortable."
Výhody: "Flight was fine"
Nevýhody: "I asked for a small water bottle (early flight from Tokyo to Jkt they gave a small water bottle) and it seems they mase a big deal to give me one and I traveled with my 2,5 yo and I tried to keep her hydrate since she has problem with dryness ans her skin"
Výhody: "Great service by the crew! Excellent food and flight was on time,"
Nevýhody: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Výhody: "Excellent service. Good food. Great entertainment selection."
Nevýhody: "No free WiFi"
Výhody: "Great service and crew. Boarding was quick and efficient."
Nevýhody: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Výhody: "Good food, seats were comfy enough for a 4.5-hr flight."
Nevýhody: "Better Hollywood options for entertainment."
Nevýhody: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Výhody: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Výhody: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Výhody: "The plane wasn't that full so I had a lot of space."
Nevýhody: "the seat itself is still uncomfortable to put in the extended position to relax. Plus the headrest doesn't move very well so it's hard to get a comfortable head position when trying to sleep. The crew took forever getting everyone on the plane I have no idea why it took so long considering they're worn so many people on the flight. The food wasn't very good except for the marble loaf."
Výhody: "Good price"
Nevýhody: "Stink in the plane"
Výhody: "They came around often to see if we needed water or anything. Food was good."
Nevýhody: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Nevýhody: "The VOML food"
Výhody: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Nevýhody: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Výhody: "Great airline!"
Nevýhody: "some of the gates can be long walk"
Výhody: "Flight spot on time."
Nevýhody: "Can't think of a better thing"
Výhody: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Nevýhody: "Seat would not recline. That should be standard. My back was sore after trip."
Výhody: "Hospitality of the staff was superb. Nice and clean cabin."
Výhody: "Friendly and accommodating crew"
Výhody: "ANA is always on time and the crew is always attentive."
Nevýhody: "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
Nevýhody: "The crew were not as friendly and welcoming, especially to coach passenger like me. There were too many announcements and interruptions. Not sure why but it was unnecessary to have too many, can't rest or sleep nor continue with viewing the entertainment provided. It seemed like a tired crew this time. The food was not good."
Nevýhody: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Nevýhody: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Výhody: "2 inches more legroom in economy than other airlines on that route."
Nevýhody: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Výhody: "clean seat and tray"
Nevýhody: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Výhody: "Staff are very attentive and helpful; the entertainment system is top class"
Nevýhody: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Nevýhody: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Nevýhody: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Výhody: "ANA service is always great. Always my first choice."
Nevýhody: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Výhody: "Not overcrowded"
Nevýhody: "Short flight, needed to purchase food"
Výhody: "Staff was nice and attentive"
Nevýhody: "Uncomfortable seats. Don't recline. Could use more film choices."
Výhody: "All good"
Výhody: "The plane they used was B-787"
Nevýhody: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Výhody: "Crew were amazing and great entertainment"
Nevýhody: "Boarding could be better"
Výhody: "Flat bed is wide and comfortable. Cabin crew was excellent."
Výhody: "The crew members were really nice and accommodating."
Nevýhody: "Need more entertainment selections."
Výhody: "The crew professional and friendly"
Nevýhody: "The food was rather bland and did not live up to my expectations"
Výhody: "Superior standard"
Nevýhody: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Výhody: "Movies selection is great. Seating space is comfortable."
Nevýhody: "Boarding process could’ve been smoother"
Výhody: "Best airline I've ever been on"
Výhody: "The crew were excellent"
Nevýhody: "Seats and leg room not as comfortable as older plane. The entertainment system was confusing to use ( again older model) hence not as user friendly."
Výhody: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Nevýhody: "Nothing Better than average flight"
Nevýhody: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Výhody: "Efficiency, good."
Výhody: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Nevýhody: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Nevýhody: "Satisfied service friendly staff overall satisfied."
Výhody: "This was the most fabulous crew I have ever flown with on ANY flight in so many years of my travels! It was un-imaginable as to what they did, they left no stone unturned to make sure we were comfortable, fed us with awesome food every now and then. Were looked after like babies! Thank you SQ!"
Nevýhody: "The A380 was probably SQ's oldest one, which that was a newer plane."
Nevýhody: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Nevýhody: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Nevýhody: "I liked everything"
Výhody: "Great service and attentiveness with great food and entertainment, including a nice big comfortable seat!"
Výhody: "Service was excellent, always with a smile."
Nevýhody: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Nevýhody: "Excellent flight service no"
Výhody: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Nevýhody: "All good"
Výhody: "Singapore Airlines delivers as always. Friendly crew and clean and well maintained aircraft."
Výhody: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Výhody: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Výhody: "Very good service"
Nevýhody: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Nevýhody: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Výhody: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Nevýhody: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Nevýhody: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Výhody: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Výhody: "Service was great."
Nevýhody: "Bit on the cold side."
Výhody: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Výhody: "Comfort Great book the cook meal choices Restful Attentive service"
Nevýhody: "What’s there not to like about SQ"
Výhody: "Crews are truly nice and patient"
Nevýhody: "Crews are very nice, food are not really good"
Výhody: "The hot towels twice during the flight was great"
Nevýhody: "Really just the food"
Výhody: "Crew was very friendly and good service."
Nevýhody: "Crew could have asked the passengers whether they need snacks in between."
Výhody: "they even addressed me by name"
Výhody: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Výhody: "Almost everything"
Nevýhody: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Výhody: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Nevýhody: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Výhody: "Courteous, Professional Crew. Amazing Service."
Výhody: "Great entertainment, good service, clean plane."
Nevýhody: "The lasagna was pretty dry and meh."
Výhody: "Airline was great"
Nevýhody: "The customer service at Airfair.com is abysmal. I will NEVER do business with them again."
Výhody: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Nevýhody: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Výhody: "Everything else was good"
Nevýhody: "I purchased wifi and it was too slow to load my movie. Ear buds fell out of ears."
Výhody: "Comfortable, warm with food you could eat! What more could ask from standard economy class"
Better food and better customer service by staff
Výhody: "TV screen"
Nevýhody: "Being on time"
Výhody: "Great business class"
Výhody: "Crew was good. Food was good."
Nevýhody: "Time to board delayed. Delayed landing. The passengers bus in airport got malfunctioned which caused more delay to board on flight."
Nevýhody: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
Nevýhody: "The seats on the 777-300ER were tiny compared to the seats on the A380 from JFK to dubai. My wife and I are both small people and we were cramped. This is very unfair to us and even so to larger people on such a long leg The entertainment screens were also very poor. Small, low res"
Výhody: "The only good thing was the entertainment"
Výhody: "The other services was okey"
Nevýhody: "The checking in at the airport terrible"
Výhody: "Entertainment and great inflight staff service."
Nevýhody: "Food needs a bit more innovation."
Nevýhody: "Crew some times get angry and work without passion"
Nevýhody: "Because the airline kept changing the gate numbers an this was my first time to fly alone. Plus I had to take a bus to a plane on the tarmac. I missed my flight. Tried to charge 600 for the same flight the next day. The people were rude an impolite at Dubai. It’s very expensive airport. Do Not Fly with United emerites at all. Terrible just terrible"
Výhody: "The relaxed environment and the crew are amazing"
Nevýhody: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Výhody: "Made to sit for 5 hours on the plane with one tiny glass of orange juice to last 5 hours."
Nevýhody: "Organisation was shocking, staff were rude and unwilling to help."
Výhody: "We like everything, was good experience All over"
Výhody: "Everything was well done! Great customer service."
Výhody: "The ways cabin Crew treated customers very well and politely . I feel comfortable."
Nevýhody: "Because you guys treated customers well so they did something over. I flight from Genève airport to Hanoi but i transfer in Dubai. Next to me is a 3 girls. They are keep talking around three hours it’s doesn’t problem if a cabin Crew didn’t give them many bottles of wine. They are drinking for three hours with 9 bottles for 3 girls. They are talked so loudly,drunk and the smell very bad.you know i couldn’t sleep but When They are asking for more wine and the cabin crew also give it for them, i cant belived it!!!. And another guy he want to enjoy with them and asked me to change a sit, i want to sleep and i though it will be better for me. But its not. They are talked more louder. And the problem is when they are getting drunk, the guy back to his sit and take something in his cabin, because he can not control his actions so some stuff from his bag drop down over my head also my body. I was mad but how should i do? Point at his face and tell something bad? Oh i can not. canbin crew just comes and say sorry with me. That is a bad flight that i ever had. You treat customers well but you should have a limit. Im so disappointed about my flight of that day. Thank you"
Výhody: "Professional and courteous behaviour"
Výhody: "Crew professionalism, Entertainment Flight timing Take off and landings"
Výhody: "The seat was comfortable."
Nevýhody: "I wasn't offered any refreshments upon boarding and had to locate an attendant just to receive service. Although I normally order the low cholesterol meal I asked the attendant to provide with its contents before serving so that I could decide whether to choose from the menu. Twenty minutes later the low cholesterol plate was served and not once was I offered the opportunity to make a selection of my own choosing."
Nevýhody: "Emirates should have contacted me about my missing bag which they didn't contact me yet. Not sure where my bag is as of now"
Výhody: "Second legs entertainment system was brilliant."
Nevýhody: "To offer only one meal on a 7 hr flight seemed quite stingy, although the quality was very good."
Výhody: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Nevýhody: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Nevýhody: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Výhody: "Food was good"
Nevýhody: "Boarding is complicated . They didn't allow cabin baggage and laptop bag together. Only 1 is allowed"
Výhody: "A380 is spacious"
Nevýhody: "my seat (head) was broken"
Výhody: "Loved the in-flight entertainment options. The food was excellent. They managed my gluten free options with ease and everything was delicious. The attendants were extremely pleasant and helpful."
Nevýhody: "I paid for the higher wifi bandwidth, but the service was spotty and some websites/social media wouldn't load. Even some texts wouldn't send. I wish there was more legroom between the seats for such a long flight. But the value for the overseas flight was still quite good."
Výhody: "The seating"
Nevýhody: "It was all on time"
Výhody: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Výhody: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"
Výhody: "Always my number one airline."
Výhody: "Attendants were attentive, effecient and very helpful. Made the long flight wonderful."
Výhody: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Nevýhody: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Nevýhody: "I was treated differently, because, I bought my ticket from Kayak and not directly from Emirates."
Výhody: "Comfortable and Well cared for during the flight"
Nevýhody: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Výhody: "Very Friendly and smiley crew"
Nevýhody: "Boarding announcement and system were unorganized"
Výhody: "Food was terrific. Service was great."
Výhody: "Staff, Service, plane, food. Everything"
Nevýhody: "I can't say a word against them."
Výhody: "Great cabin crew"
Nevýhody: "Ground process and lounges were not different from Business Ckass"
Nevýhody: "very poor food and seating"
Výhody: "Very comfortable pod."
Nevýhody: "The crew was not cooperative and the AC was hot especially in the first 3 hours"
Výhody: "Flight still arrived reasonably on time despite being delayed. Service is excellent!"
Nevýhody: "Not even sure how you got my email address!"
Nevýhody: "Slow cleanup after food service."
Travelled in time as advertised
I’m not sure why I was only allowed one suitcase per passenger on the way to Karachi Pakistan. On the way back they allowed me to have two suitcase per passenger. This cause me a lot of issues because I was planning to take some valuables for my parents and I was not able to because I was only allowed one suitcase per person. They should allow tooth suitcase on each way. Also I have to purchase suitcase in a different country than my original destination
Cabin crew were great. Not impressed with the food.
Výhody: "I really loved the food and the attendants were super friendly and helpful"
Výhody: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Nevýhody: "Seats were a little close, especially for a long flight, with meals."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Overall experience was good!"
Nevýhody: "Keep the good work up."
Výhody: "Crew was awesome"
Nevýhody: "Food quality need to improved"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Yes overall probably the best flight to Chennai from DC"
Výhody: "Amazing crew. Great service in economy."
Výhody: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Nevýhody: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Výhody: "Everything! It just awesome"
Nevýhody: "Nothing can be better, an awesome flight"
Nevýhody: "Took long time to provide food & water."
Výhody: "Staff was courteous"
Nevýhody: "My meal preference was not available."
Nevýhody: "Cramped and full flight with no entertainment. Stewardesses were also talkin too much among themselves."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Overall a good service with good food."
Nevýhody: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Výhody: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Nevýhody: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Nevýhody: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Výhody: "process quick and efficient"
Nevýhody: "average seats"
Nevýhody: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Výhody: "Flight attendants very nice"
Nevýhody: "Boarding at JFK. PHONEY wheel chair users. Saw a woman with one leg who.REALLY needed one tough it out while others were just lazy. I saw them walking after wards. They just don't want to wait in.line. Handicapped should have wheelchairs but once they have them they should wait like everyone.else"
Výhody: "It was comfortable flight with a friendly crew."
Nevýhody: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Nevýhody: "both flights had 2 hours delay... also lugages cames with next flight."
Výhody: "Good attentiveness from crew, food was fine. Entertainment was good."
Nevýhody: "Boeing 787 was uncomfortable on the trip to Doha - hard seat cushions and little legroom. 777 much more comfortable on the leg to USA."
Výhody: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Nevýhody: "The food"
Výhody: "this was very different nice service, crews with courtesy and ready to listen to any problem.Pauline."
Výhody: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Nevýhody: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Nevýhody: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Nevýhody: "Luggage was lost"
Výhody: "Good, comfortable and smooth flight. Food was better than expected."
Nevýhody: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Výhody: "Very kind and helping crew.. professional and helpfull"
Nevýhody: "I dont have anything to complain about"
Výhody: "Was not a pleasant flight"
Nevýhody: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Výhody: "Decent leg room. New plane."
Nevýhody: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Nevýhody: "Food serving took a while. And need improvements."
Nevýhody: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Výhody: "Quick boarding, semi- spacious seats, decent snack food"
Nevýhody: "Not much to dislike, but I still will NEVER fly Qatar again."
Výhody: "Every thing likely"
Výhody: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Nevýhody: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
Výhody: "Flight from Doha to Johannesburg was pleasant."
Nevýhody: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Výhody: "Crew were super nice, a lot of entertainment varieties"
Nevýhody: "That I had to deal with some rude local officers at the airport, one of them was Qatar airline employee, 3 were security and immigration staff. They ruined my trip with thier rudeness."
Nevýhody: "I asked the crew to gave me a glass of hot milk cause of my diet, if it's possible, he laughed at me and told me I bring you warm one and never come back with even warm milk"
Výhody: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Výhody: "Staff wonderful,"
Nevýhody: "Entertainment system old, malfunctions"
Nevýhody: "Everything was great."
Nevýhody: "This is my first flight with Turkish Airlines. It is much better than every Europe Airline company. Until the Covid19 pandemic is over I will not fly to Europe with any European company. Turkish Airline are that good. On top of that you get to transport two big bags of luggage for free."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!"
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Nevýhody: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."
Nevýhody: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Výhody: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Výhody: "Service, professionalism"
Nevýhody: "Food is good but very bland."
Výhody: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Nevýhody: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Výhody: "Every thing was excellent"
Nevýhody: "Air in the cabin to dry"
Nevýhody: "The airline lost our luggage and still has not been able to locate it. In this time with all the technology it is quite disappointing that it’s been over a week and still no response. We have conveyed the seriousness of the matter to the Airline but still no response. Very disappointing experience."
Výhody: "The meals and in flight entertainment"
Nevýhody: "The seating I needed more leg room"
Výhody: "Convenience and price"
Nevýhody: "On the flight from Kabul to Instabul the tray tables were rickity and the TV screens did not work."
Výhody: "Travel on THY within Turkey and between countries. Service excellent, food is great, amenities abound. Always travel THY when I can."
Nevýhody: "Nothing to dislike! My favorite airline."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "I really liked the whole experience and would only highly recommend Turkish airlines"
Výhody: "Service and food is good, crew is helpful"
Nevýhody: "Seats would have been sufficient for a one hour flight but not for 13 hrs. I am 5.11. not enough leg room and not wide enough."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Timing of the flight."
Nevýhody: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Nevýhody: "Worst flight I have ever been in. Horrible leg space. It was so uncomfortable."
Výhody: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Výhody: "Everyone did a great job handling the new ban of all large electronics. This new rule imposed by the US is completely ridiculous and rather illogical; however, Turkish Airlines did a great job of making it as minimally burdensome as possible."
Nevýhody: "Splitting passengers up into male and female lines in order to be processed before boarding the flight seemed to create a lot of anxiety for passengers traveling with their significant others. I would advise figuring out a way to efficiently process groups without having to split them up by gender."
Výhody: "The cabin crew was very courteous. Aircraft was clean, nice and spacious. In flight entertainment was very good"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Nevýhody: "Nothing. Excellent experience"
Výhody: "Every thing was great needed ice water was all thanks"
Nevýhody: "Great thanks"
Nevýhody: "They lost my baggage. And i have all my medicine in it."
Výhody: "I eventually arrived at the destination."
Nevýhody: "Difficult to communicate with cabin crew due to lack of English. Flight was delayed by 1 hour. General atmosphere on plane was chaotic I think due to the small plane and length of flight as large numbers of people needed to use toilets."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "great good/service and very comfortable flight."
Nevýhody: "The flight was cancelled and 36 hours later, I am stuck at a hotel with 100s of other people none of who have a clue how to contact the airline as all the phones are not being attended to. The Indian sales and reservation team as well as the Turkish customer care are not responding to the situation at all."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Good service and good food!"
Nevýhody: "Thé flight was full and I felt as if I was in a can of sardines!!! The plane is old and the video system did not function well!"
Nevýhody: "Seats was a lil tight , food was a lil warm not hot"
Nevýhody: "No vegan good woithout order"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Nice hotel, meals, and transport, plus $$."
Nevýhody: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."
Výhody: "Inflight service"
Nevýhody: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Výhody: "The quality of service, food and beverage variety, entertainment selection, and overall aircraft condition were superb. From the fresh flowers in the toilet rooms to the selection of top shelf alcohol, it was all first class, and all of this in economy. People who have not flown them will be amazed."
Nevýhody: "The only thing I was disappointed in was the fact that the aircraft was a Boeing 777 which is new, but less roomy than the Airbus A330."
Výhody: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Nevýhody: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Výhody: "The boarding was quickly. The crew very kindly"
Nevýhody: "The seat are small. The food has a lot of salt and bread."
Výhody: "The cabin crew were wonderful and friendly, the entertainment was top notch (great movies!!), the seats were comfortable, and the food was better than expected. I was quite pleased with the experience (other than the boarding process)"
Nevýhody: "The crew when boarding the plane in Istanbul were downright RUDE. Not just rude, they were unhelpful, unwilling to listen, and were actually offensive. It was quite bad. The boarding process was also terrible. The boarding area was stifling hot, crowded, and disorganized. There was no announcement telling us when it was delayed, there was no information about where to line up, and people were chaotically cramming in everywhere. They could have done a much better job of that."