Výhody: "Great seat, cabin crew was fine."
Nevýhody: "Too much confusion trying to just find a shower in the lounge"
Výhody: "The crew always smiles and very accomodating."
Nevýhody: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Výhody: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Nevýhody: "Fix ANA US-JP online booking system."
Výhody: "Crew was very nice and did a great job. Comfy seat. Smooth flight!"
Výhody: "Crew was courteous. Flight in general was uneventful which is a good thing."
Nevýhody: "Nothing to criticize. Flight experience was good but not exordinary."
Výhody: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Výhody: "The flight crew"
Nevýhody: "More space"
Výhody: "Spacious leg room"
Nevýhody: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Výhody: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Výhody: "Service was very goood"
Nevýhody: "Food was not great and entertainment was average"
Výhody: "Polite crew, got our selected seats, clean"
Nevýhody: "WiFi didn’t work"
Výhody: "Hands down Jal is the best airline japan has to offer!"
Výhody: "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
Nevýhody: "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
Výhody: "Staff and service good"
Nevýhody: "777-300 plane business class very old and tired"
Výhody: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."
Výhody: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Výhody: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."
Výhody: "Lots of leg room in economy, flat screen, very friendly crew, and this was the cheapest direct flight to Japan I could find 2 weeks in advance!"
Výhody: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
Výhody: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Nevýhody: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."
Výhody: "I always like to fly JAL because of their excellent customer service. Very comfortable flight, too. Very smooth take-off and landing."
Výhody: "Great service Timely departure and arrival. JAL is really punctual"
Výhody: "Comfortable big seats. Great service by crew members. Clean and like new cabin."
Nevýhody: "More variety on audio entertainment may be added."
Výhody: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Výhody: "Service was excellent!"
Nevýhody: "It was a great flight!"
Výhody: "They give a lot of food and the 12 hour flight was comfortable"
Nevýhody: "Limited selection for entertainment"
Výhody: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Nevýhody: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."
Výhody: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Výhody: "Quick local Flight. Left and arrived on time."
Výhody: "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
Výhody: "The courtesy and professionalism is a 10."
Nevýhody: "Checking in with Japan Airlines was a serious hassle. I had my e-ticket but they kept asking me if I had already paid. The flight was apparently overbooked but than at the last minute, they gave me and my girlfriend seats separated from each other. I sat in the back, she sat in front. The tickets also had trouble scanning and kayak isn't a known agency."
Výhody: "The flight was smooth and the seating was comfortable."
Nevýhody: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
Výhody: "Fast flight"
Nevýhody: "No entertainment."
Výhody: "Entertainment was good"
Nevýhody: "Seats were uncomfortable, food was terrible"
Výhody: "Friendly and respectful staff, great meals, tasty!"
Výhody: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Nevýhody: "I think it would be good to put more food that is geared to a more international palate."
Nevýhody: "The flight attendants were talking in the back all through the flight. I was seated third row from the back, so they were audible throughout the flight and very annoying."
Výhody: "Excellent service by JAL check-in people and the flight crew. Also, for a standard economy seat, I found the seat spacing and resulting legroom was generous - and I'm 6 ft. tall."
Nevýhody: "Can't think of anything, really."
Výhody: "Nothing really special."
Nevýhody: "They love the PA system. They want to make announcements in multiple languages all the time."
Výhody: "The fact that everything is included with the flight makes it very easy to fly with JAL. The staff was friendly and helpful when I was checking in. The agent tried her best to get me a window or aisle seat but was unable to. That didn't matter though. Airlines in the US should learn from them and treat their customers the same way."
Výhody: "The crew and service."
Nevýhody: "No entertainment. No snack either."
Výhody: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Výhody: "Crew members were very nice. All staff members definitely embodied the courteousness and professionalism of Japan. The house slippers were a nice touch and we really enjoyed the large movie selection. The miso soup with meals was great! Overall really enjoyed our flying experience with jal and would fly with them again."
Nevýhody: "The food for our return flight from haneda to Honolulu was definitely subpar compared to the food we had on our first jal Honolulu to Hong Kong flight (layover in narita). Also the plane was not as big and older so we didn't have the touch screen. We were quite impressed on our Honolulu to Hong Kong flight, then were a little let down on our haneda to Honolulu flight."
Výhody: "Friendly staff"
Nevýhody: "Only a small bread í offered for breakfast for a 7 night flight. Expectation is to have a standard flight breakfast."
Nevýhody: "Food is not that good"
Výhody: "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
Výhody: "The whole service was great. And the airplane arriving on time."
Výhody: "I liked the snack bag given at the beginning of flight. Long flights tend to dehydrate, I would like to see more bottled water available."
Výhody: "Crew was grest and helpful"
Nevýhody: "Seats on 777 are not padded very well for a 14 hour flight"
Výhody: "Food choices was very limited to beef and fish. We had a connecting flight for international and both leg has the same food choices."
Výhody: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Nevýhody: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Výhody: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Výhody: "Fast boarding sequence and take off."
Nevýhody: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Výhody: "Services from the crew and the seat are what expected being in eco-normic class."
Nevýhody: "can upgrade or afford to go by at least business class"
Výhody: "Great leg room even for tall person. Food is good and there's enough choices."
Výhody: "Friendly staff."
Výhody: "The service is always way better than American flying"
Výhody: "great service. my kids loved the special treatment!"
Výhody: "crew and movives"
Nevýhody: "food was so so."
Nevýhody: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Výhody: "Very clean aircraft."
Výhody: "Wheelchair assistance"
Výhody: "Everything was on time, the food was great, and the service excellent."
Nevýhody: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Nevýhody: "Short haul flight have got cramped seating. Entertainment offering is a bit little. Amenity packs are too basic: just contained flight paper sandals and toothbrush+toothpaste."
Výhody: "The crews"
Nevýhody: "Toilet floor was wet and dirty."
Výhody: "very attentive staff clean, comfortable plane with leg room"
Výhody: "The crew was the best we’ve flown with bar none! We were in economy class but by the attention we received from the flight attendants , the food we were served & entertainment offered we felt like first class passengers! We highly recommend this airlines! We were very impressed and pleased from beginning to end!"
Výhody: "The general service was amazing. The flights were all super clean, well stocked (they still provided headphones, pillows, and blankets) and nice newer planes. The crew was great as well, their English was pretty good and I never had any issues."
Nevýhody: "My original seat assignments were not found so I lost my window seat on one flight."
Výhody: "Again on board everything was wonderful. The A380 was the most comfortable plane I've ever been in. The food was delicious and the staff was pleasant and friendly."
Nevýhody: "Due to weather we had to reroute from JFK to IAD. we waited 3 hours for our bags and then were told to get to NYC we had to pay out of pocket and would be reimbursed later. I was injured and in a wheelchair and this was not only a major inconvenience it was also poorly handled for someone who needed additional help. It was every man for himself. I was very disappointed"
Výhody: "Food arrived quickly and the empty tray was removed quickly when the meal had been eaten"
Výhody: "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
Nevýhody: "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
Výhody: "The staff was friendly and helpful"
Nevýhody: "We boarded the airplane and took us 2.5 hrs to take off...the kept saying oh 15min longer, then 20min...ect...for the entire time...waiting for “documents” then refueling the plane which they couldve been doing before we boarded and while we were waiting for so, called documents..."
Výhody: "bring you anything you need. so helpful."
Nevýhody: "I would like to have a vegetarion menu option"
Výhody: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Výhody: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Nevýhody: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Výhody: "The flight attendants were great. Food good and drink service also."
Nevýhody: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Nevýhody: "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
Výhody: "Everything was so good.food, service, crew, entertainments etc."
Výhody: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Nevýhody: "Nothing comes to mind."
Výhody: "First class on Korean long haul does not disappoint!"
Nevýhody: "Nothing not to like"
Výhody: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Výhody: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
Nevýhody: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
Výhody: "Awesome trip"
Nevýhody: "No complain. The crew did great service."
Nevýhody: "Flight delayed 6h Terrible"
Výhody: "Air Korea continued to be awesome"
Nevýhody: "Still no laptop plug"
Výhody: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Nevýhody: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Výhody: "The service of overall the price"
Výhody: "The crew are friendly, the flight was comfortable"
Nevýhody: "I didn't realize that my flight was not actually Korean Air. It was Korean Air "Powered by American Airlines". So it was actually not really Korean Air. I was a bit disappointed by that."
Nevýhody: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Výhody: "The international flight authorized two luggage check in, you only authorized 1 check in, and didn't let me know before the departure at airport with two luggage, had to paid for additional luggage $72.00. AA flight two luggage 50lb each luggage, just let you know from now on I will never use Korean Air, with skypass visa card. I though will have better service, but very dispointed. Chin H. Boyd"
Výhody: "I liked stewardess's kindenesses"
Výhody: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Nevýhody: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Výhody: "Stewerdesses were great"
Výhody: "in a relatively short flight I was surprised of the quality of the service, the entertainment and how small details were taken care of."
Výhody: "Lot of space for legs and comfortable seats."
Nevýhody: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Výhody: "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Nevýhody: "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
Výhody: "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
Nevýhody: "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
Výhody: "The seat was great."
Nevýhody: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Výhody: "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
Nevýhody: "Flight left a little bit late."
Výhody: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Nevýhody: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Výhody: "boarding was super easy. the airline crew members are very polite and accommodating to any request or concern you might have."
Nevýhody: "Less delays"
Výhody: "Comfortable seat & nice crew."
Nevýhody: "Seat booking was not available when I booked on line. Ad some difficulty getting a seat next to my wife."
Výhody: "More leg room than most flights."
Nevýhody: "Baggage drop after on-line check-in very slow. Otherwise everything went very smoothly."
Výhody: "The crew was attentive and continuously coming around with beverages to ensure everyone is hydrated. Excellent service"
Nevýhody: "Seats are cramped and small"
Výhody: "Crews were great. They worked fast and helpful."
Výhody: "The crews' smile and politeness were excellent."
Nevýhody: "The line was way long to check in at the Narita International Airport."
Výhody: "Crew was fantastic. Really polite and attentive. Liked that they offered liquids throughout the flight to keep us hydrated. Good experience overall."
Nevýhody: "Entertainment - didn't have to many movies I liked. Food was ok."
Výhody: "Excellent service & friendly"
Nevýhody: "Food was cold"
Výhody: "Good service, food"
Nevýhody: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Výhody: "Service was excellent; I felt well-cared for!"
Výhody: "Very efficient"
Nevýhody: "Food was not good"
Výhody: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Nevýhody: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Výhody: "Service, Cleanliness and Overall Quality"
Nevýhody: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Výhody: "Great service by the crew! Excellent food and flight was on time,"
Nevýhody: "Film and movie offerings and music entertainment while on board should be improved with more selections."
Výhody: "Excellent service. Good food. Great entertainment selection."
Nevýhody: "No free WiFi"
Výhody: "Great service and crew. Boarding was quick and efficient."
Nevýhody: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Výhody: "Good food, seats were comfy enough for a 4.5-hr flight."
Nevýhody: "Better Hollywood options for entertainment."
Výhody: "Good price"
Nevýhody: "Stink in the plane"
Výhody: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Nevýhody: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Výhody: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Nevýhody: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Nevýhody: "The VOML food"
Nevýhody: "The check-in at LAX. They form 2 different lines for Economy. The 1st line was lined with the people arriving first. Then the 2nd line started to fill later. But when the ANA agents came out, they have no clue and serve the line of the people arriving later. Should know what they are doing. Either just 1 line, or if 2 lines, should ask which line come first"
Výhody: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Nevýhody: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Výhody: "Great airline!"
Nevýhody: "some of the gates can be long walk"
Nevýhody: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Výhody: "Flight spot on time."
Nevýhody: "Can't think of a better thing"
Výhody: "Hospitality of the staff was superb. Nice and clean cabin."
Výhody: "Friendly and accommodating crew"
Nevýhody: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Nevýhody: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Výhody: "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
Nevýhody: "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
Výhody: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Výhody: "2 inches more legroom in economy than other airlines on that route."
Nevýhody: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Výhody: "clean seat and tray"
Nevýhody: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Výhody: "Staff are very attentive and helpful; the entertainment system is top class"
Nevýhody: "On boarding, the markers for "business" and "diamond" class are only distinguished by a (low) signpost at the head of the queue. If you're further back or not so tall s difficult to see which queue is correct... quite a few people (not me fortunately!) got turned away because they don't know ANA's boarding system. Also a problem with boarding at HND where the overhead monitors show BIz but not First/Diamond. As some other reviews pointed out, BBC news just didn't work. CNN worked intermittently."
Výhody: "Not overcrowded"
Nevýhody: "Short flight, needed to purchase food"
Výhody: "Staff was nice and attentive"
Nevýhody: "Uncomfortable seats. Don't recline. Could use more film choices."
Výhody: "All good"
Výhody: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Nevýhody: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
Výhody: "The plane they used was B-787"
Nevýhody: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Výhody: "Good for a short flight! Very nice staff"
Výhody: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Nevýhody: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Výhody: "The service was excellent"
Výhody: "Overall, the staff was amazing, so as the food and cleanliness"
Nevýhody: "The space between the seats in economic seat"
Nevýhody: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Výhody: "Yes and yes"
Nevýhody: "Not sure because I have never had a better experience."
Výhody: "The crew was terrific. Always smiling and helpful."
Nevýhody: "If you need more space economy is a tight fit. It would be better to upgrade."
Nevýhody: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"
Výhody: "Service was excellent!"
Výhody: "Great seats and efficient service all round."
Výhody: "Great crew and cabin!"
Nevýhody: "Meals were just ok"
Výhody: "See above"
Nevýhody: "See above"
Výhody: "The service is exceptional!"
Výhody: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Nevýhody: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."
Výhody: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Nevýhody: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Výhody: "The lunch and dinner menu was excellent"
Nevýhody: "more bathrooms."
Nevýhody: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."
Nevýhody: "the food was mediocre at best - had to ask for water couple of times"
Výhody: "Boarding was good and the flight time was shorter than expected."
Nevýhody: "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
Nevýhody: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Výhody: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Nevýhody: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Nevýhody: "Cabin temperature was really hot."
Výhody: "All the crews were friendly and helpful!"
Nevýhody: "I wanted to watch Hindi movies with subtitles..."
Výhody: "Christmas decorations, service, attitude of staff"
Výhody: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Nevýhody: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."
Výhody: "Comfy chairs and good food on Singapore Airlines."
Nevýhody: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Výhody: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Výhody: "The food is good. The service is excellent, always smiling and attentive."
Nevýhody: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."
Výhody: "The crew was very kind and helpful."
Nevýhody: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."
Výhody: "I always felt attended to, great customer service, clean and best bang for your buck"
Výhody: "The seat comes with foot rest attached to the front seat."
Nevýhody: "I asked for decaf coffee and the attendant totally forgot about my request."
Výhody: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."
Výhody: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Výhody: "Great service, great experience."
Nevýhody: "I liked it all."
Výhody: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Výhody: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Nevýhody: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"
Výhody: "Great food, friendly staff, on time... what else do you need?"
Výhody: "The crew were all very polite, well mannered, and helpful."
Nevýhody: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Výhody: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Výhody: "Great food and fantastic service"
Nevýhody: "Needs more legroom"
Výhody: "Amazing crew, great service. Really good food"
Výhody: "loved the hot towels and the entertainment provided"
Výhody: "I have never encountered nicer more professional staff. They always had smiles and seemed to really enjoy their jobs. I always tell friends if they have a chance to fly Singapore Airlines to do it. They won't regret it. Especially on long flights."
Nevýhody: "I was in economy class but I would have liked more leg room. My knees where hurting from having little leg room."
Výhody: "Comfortable seats."
Nevýhody: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."
Výhody: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."
Výhody: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."
Výhody: "Crew and staff were great and accommodating."
Výhody: "The crew was amazing!!"
Nevýhody: "This trip was not quite as excellent as my flights on Singapore Airlines usually are; however, I cannot say for sure there was much that airline staff could have done to change this. A great deal of turbulence earlier in the flight made it difficult to enjoy the food. Also, there was a sewage-like smell that wafted through the air periodically - this could have been a child in the surrounding seats, though. Both of these issues seem difficult for the airline staff to address, however, unless the smell actually came from a problem with the ventilation system. The staff was exceptionally helpful and good-natured, though, which made the biggest difference. Thank you so much."
Výhody: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Nevýhody: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."
Výhody: "Flight was pleasant, boarding was a tiny bit disorganized. They didn't use the groups for economy, perhaps because there was so many of us."
Výhody: "Excellent Cabin services."
Výhody: "The cre was really nice and very attentive."
Nevýhody: "The flight left the gate an hour late without giving us any explanation, I missed my connecting flight. The airline did offer a hotel to stay in, but no other apology or explanation was given to about 15 of us who missed a connecting flight."
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "In-flight entertainment choices."
Nevýhody: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Výhody: "Yes overall probably the best flight to Chennai from DC"
Výhody: "Crew was amazing"
Nevýhody: "Nothing really"
Výhody: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Výhody: "Helpful,courteous and efficient"
Nevýhody: "Wifi was hard to connect"
Nevýhody: "Took long time to provide food & water."
Výhody: "Everything was great ,On time , comfortable seeds, Crew were very nice , boarding was quick Thank you Qatar Airways"
Výhody: "Attentive service - woke me up before landing (as instructed) and served a meal."
Nevýhody: "Boarding on Doha was chaotic"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "boarding process was efficent"
Nevýhody: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Výhody: "great service from flight attendnants."
Nevýhody: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Výhody: "Overall a good service with good food."
Nevýhody: "When flying from New Zealand to Doha, we departed Auckland at 15h25 and due to the time zone, most passengers body clocks would have been expecting sleep within a few hours. However we were flying West and thus into daylight. Sadly the window seated passengers were not asked to close their window blinds to block out the sunlight and many were left open. This made the cabin very bright and a difficult environment in which to sleep. Too much advertising before the on board videos, but otherwise content was good."
Výhody: "process quick and efficient"
Nevýhody: "average seats"
Nevýhody: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Výhody: "great entertainment system friendly staff"
Nevýhody: "very cramped flight, even when just partially full light food for an 8 hour flight"
Výhody: "It was comfortable flight with a friendly crew."
Nevýhody: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Nevýhody: "both flights had 2 hours delay... also lugages cames with next flight."
Výhody: "Let's just say there was nothing I didn't like"
Nevýhody: "I have no comment"
Výhody: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Nevýhody: "The food"
Výhody: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Výhody: "Helpful staffs and great stewardess!"
Nevýhody: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Výhody: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Nevýhody: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Výhody: "The crew was fantastic!! They saved this rating."
Nevýhody: "Old plane. No power outlet, no wifi, entertainment system was glitchy... if it was not for the crew, this would have been the poorest u could get. Doha security and transfer were unruly, long, and a mess. Terrible experience there. Nearly missed connection. Dreading going through there on return flight"
Výhody: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Nevýhody: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Výhody: "The seating, crew members, and entertainment was really good."
Nevýhody: "I was given two options to choose from for brunch which were scrambled egg with sausage and paratha. Upon asking for paratha I was told that they ran out of Paratha. This happened very first time with me. Even though the crew provided me with excellent service I was surprised to hear the Qatar Airways could run out of food?"
Nevýhody: "Food options on both legs were terrible. On the first leg, only one of the three options was actually available. I understand that you have to account for varied decisions by customers, but only having one of the three listed options when you're just half way through the cabin is pretty weak. Disappointed that entertainment options hadn't changed from the previous month."
Nevýhody: "Luggage was lost"
Výhody: "Over all service was excellent!"
Nevýhody: "Short transfer time made it a bit stressful"
Výhody: "Good, comfortable and smooth flight. Food was better than expected."
Nevýhody: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Výhody: "Very kind and helping crew.. professional and helpfull"
Nevýhody: "I dont have anything to complain about"
Výhody: "Was not a pleasant flight"
Nevýhody: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Výhody: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Výhody: "I liked that it was empty and I could lie down."
Nevýhody: "Food serving took a while. And need improvements."
Nevýhody: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly in Qatar for food....."
Výhody: "As always, Qatar Airways has new planes, comfortable seats, clean atmosphere, and pretty good leg spaces. They fly on time and land on time."
Nevýhody: "1. Food - It was not that great, especially if you are allergic to cold. It applies to asthmatic patients like me. You have very limited choices. The only hot item in my whole tray was "chicken mixed rice". Everything else from yoghurt to fruits went waste. Can we have HOT FOODS for people like me? 2. Flight Attendants - It seemed that the flight attendants were not so experienced at handling customers. Plus, several of them had poor English. That would have been okay if they had patience to listen to me slowly. But, they seemed to be in hurry and not wait enough to understand my request properly. I was asking HOT WATER and they were repeatedly handing me COLD WATER. Plus, they could see me breathing heavily and feeling great discomfort. Nobody asked me 'ARE YOU OKAY?". It seemed, they didn't care for customers like me. I found a serious lack of CUSTOMER RESPONSIVENESS, forget PRO-ACTIVENESS among several flight attendants. Finally, I found an example of SNOBBERY in the plane. A flight attendant was asking a couple sitting next to me to fill up the FEEDBACK FORM. They looked like from Middle East but were British citizens. They didn't talk to me even though I volunteered at frist to introduce myself. The lady was especially rude to me. They were dressed like high class folks. That's it. They neither represented the hundreds of passengers, especially Indians, in the Economy Cabin, nor were they friendly to fellow passengers. It left me with a feeling that Qatar Airways attendants were judging a book by cover and asking the wrong persons to fill the form who didn't really represent their majority customers for that cabin."
Výhody: "Every thing likely"
Nevýhody: "The flight was delayed by an hour which made us muss our connection transfer flight. E then were expected to fly the next day which I refused to do as I was a bridesmaid for my friend that evening so had to be there on Friday"
Výhody: "The crew. Hana was the best. She is one of the crew members. The Korean female."
Nevýhody: "the person next to me was load and annoin. Seat was crammed and was not comfortable AT All."
Výhody: "Good entertainment system, nice selection of movies. Very tasty vegetarian meals. Nice amount of recline on seats."
Nevýhody: "After selecting seats in advance and reconfirming the day before flight upon check in, on arrival at airport our seats had been reassigned to the absolute worst seats on the airplane. The service was not good, with dirty food trays being left in front of us for over an hour at a time, service request call buttons going unanswered, and no beverage service until long after meals were served. Seats very firm for such a long flight. While meals were very good, snack options were terrible."
Výhody: "A380 - was amazing. Roomy and quite"
Výhody: "The food and a good response from the air hostess"
Výhody: "Customer Service was excellent. Very roomie, and comfortable. Plane was also very neat and clean. They also had all of the latest movies and other entertainment. I will for sure fly with them again."
Výhody: "Staff wonderful,"
Nevýhody: "Entertainment system old, malfunctions"