flight was 1 hour late and boarding was horrible and disorganized using a bus
There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all
No entertainment at all but all other is good.
Nevýhody: "My mother had a food poisoning and needed a lot of water. The crew member at the end refused and told her no more. Since when there is a limit to how much someone can drink water? She had to stay dehydrated because she was dined the option to drink. Just upsetting."
Výhody: "Smooth flight"
Výhody: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "The crew was great, nice and helpful."
Nevýhody: "The boarding process did not go smoothly."
Výhody: "Latest movies. A few interesting games. You can walk to the galley area and grab snacks/drinks as you wish."
Nevýhody: "WiFi please. Seats felt more crammed than other f airlines. LEAVE ON TIME (more than half their flights are delayed, it seems). Check-in desk people should be a bit more friendly, they weren’t rude but they made it obvious that they didn’t want to be there."
Výhody: "The plain was clean and crew was a friendly."
Nevýhody: "Temperature in plain and airport was too hot"
Nevýhody: "Headphones sound had a static noise. Also flight was delayed."
Nevýhody: "delay 3 times out of 4"
Výhody: "No frills flight. Crew not very sympathetic about flight departing late jeopardizing everyone’s connecting flights. Seemed like it must be a common occurrence."
Nevýhody: "Flight departed an hour late."
Nevýhody: "Security. I got my wallet stolen from inside my backpack in the overhead bin."
Výhody: "Free Services very good"
Nevýhody: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Nevýhody: "Same as before"
Nevýhody: "Flight was delayed"
Výhody: "Late, dirty plane no coffee or tea"
Nevýhody: "Over an hour late"
Výhody: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
Nevýhody: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
Výhody: "Very comfortable seats, very friendly and polite crew"
Výhody: "Food was ok"
Nevýhody: "Horrible, lazy staff with attitude. Extremely uncomfortable seats, not working TVs , poor choice"
Nevýhody: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Výhody: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Výhody: "I went from Belgrade to WAW and then to Chicago. The flight from Belgrade was delayed by almost two hrs which made out flight to Chicago delyed as well. This was my first time flying with LOT and so far so good. I think the flights from WAW are delayed bcz of the other flights coming into WAW are delyed and since there are only one international flight a day they wait for these flights to arrive so they can take off. This is what happened in my case. The crew was very nice. I traveled with two small children and they were very helpful. I would def flight with LOT again"
Nevýhody: "There were no coffee being offered or kids snackes"
Výhody: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Nevýhody: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."
Výhody: "Amazing crew. Very professional and nice. Clean plane. Quality food. Great service."
Nevýhody: "The service was terrible. The flight went AOG, but not until midnight. We all sat around with barely any info all night long. Finally at 11:30pm they put out some water and said sandwiches but I did not see any. LOT Polish service was VERY disappointing. I cancelled my flight all together on them."
Nevýhody: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Nevýhody: "The flight was cancelled"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Nice service."
Nevýhody: "No problems."
Nevýhody: "Flight was late almost two hours."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "I had my row to myself."
Nevýhody: "No problems."
Výhody: "Getting iff"
Nevýhody: "Overcrowded Poorly organized"
Nevýhody: "Expect flying without delay"
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "Airport was small and quick to get through."
Výhody: "Professional personal from the check-in desk and crew on the bord. It was easy and very quickly Yo get to warshava from Lviv. Thank you"
Nevýhody: "I like everything! No dislikes!"
Výhody: "The actual flight was fine. Smooth flight. Nothing out of the ordinary."
Nevýhody: "The flight was delayed an hour. The crew in the Kiev airport wouldn't allow check-ins for a long period of time. Many people stood in a long line for at least an hour with no information about why they couldn't check in. When we did check in, they couldn't print my wife's boarding pass for the next flight and told us that we would have to print it at the gate. We found out in Poland that she was missing an eTA number necessary for her to fly into Canada. With the flight delay and lack of information, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "the plane was 45 min late"
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nevýhody: "The seats more comfortable."
Nevýhody: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
Výhody: "Customer service is awful I will never fly Pegasus again"
Výhody: "The crew was fine."
Nevýhody: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
Nevýhody: "They flew me from Madrid to Istanbul with a replacement passport knowing my final destination. Was Bahrain but would not let me board the plane in Istanbul. Now I’m stuck here with no money, credit card, or flight and I’m completely screwed because of Pegasus"
Nevýhody: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Nevýhody: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Výhody: "Free cup of ice."
Nevýhody: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Nevýhody: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
Nevýhody: "seats are not comfortable at all"
Nevýhody: "The flight times and layovers, especially the 10 hours in Istanbul airport. Buying your food on the plane was way over priced for what you get, and the quality. There was not enough change in the variety posted currency of the menu."
Výhody: "The first leg of my trip was good."
Nevýhody: "Pegasus first changed my 2hr layover to 24hrs then cancelled my second flight entirely without informing me. I was unable to rebook an alternative flight as they require the vendor, pricline to sort it out and priceline can only communication is email. So maybe in a week they'll sort it out. It is a totally ridiculous and irresponsible situation for these businesses to create. I had to buy a whole new ticket to reach my destination. People at the Pegasus desk at the airport were beyond unhelpful and I've spent hours on the phone while on vacation trying to sort it out."
Výhody: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
Nevýhody: "They cheat the people with the conditions of the baggage. They changed recently the policies without clear information for the passengers."
Nevýhody: "They stole my money"
Nevýhody: "Space for the leg"
Nevýhody: "delay, onboard service"
Výhody: "was not full so had some space"
Nevýhody: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Nevýhody: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Výhody: "The staff was friendly, efficient and professional. The plane was clean, and the flight on time. Was my first time to fly Pegasus, but will definitely do so again."
Nevýhody: "The boarding process was unorganized and a bit frustrating."
Výhody: "I got to my destination safely"
Nevýhody: "No free drinking water considering it wasn't really that cheap of a flight to say it budget airline"
Nevýhody: "My bag did not arrive"
Nevýhody: "Crew members are very rude"
Výhody: "As noted above"
Nevýhody: "Nothing really"
Nevýhody: "Flight got delayed Grumpy crow Seats not comfortable"
Nevýhody: "Food not included in price of ticket. Food offered for a fee was very limited. But then again the flight was less than 3 hours."
Nevýhody: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Výhody: "Reasonable drink choices"
Nevýhody: "Where is ayran?!"
Nevýhody: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Výhody: "Reasonable for the price paid"
Nevýhody: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Výhody: "No problems at all, everything was OK and most important, on time"
Výhody: "it's fine. It gets you from point A to point B."
Nevýhody: "It's almost outrageous that they don't give water."
Výhody: "It is fine. It gets you from point A to point B."
Nevýhody: "It's almost outrageous that they don't give you water."
Nevýhody: "Late in time"
Nevýhody: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Výhody: "I never made this trip due to Pegasus delays - see above"
Výhody: "I am glad that the Pegasus team changed my flight to Bishkek (after I missed the flight to Almaty because of Pegasus delays from Lviv) but I wish Pegasus had given me the difference in price of flights back on my card."
Nevýhody: "The first leg of my trip (Lviv to Istanbul) was delayed without warning. It made me miss my flight to Almaty and the next flight wasn't for two days. None of the Pegasus crew (on the flight from Lviv) seemed to care that I had a flight very soon after landing, even though I was a female passenger alone. They wouldn't call the gate or look up if my flight to Almaty was delayed once we arrived."
Výhody: "Flight crew"
Nevýhody: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Výhody: "It didn't crash."
Nevýhody: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
Nevýhody: "Delay. No apologies not even one."
Nevýhody: "We wait 1.5 hour....no good air conditional....no water and no juice"
Výhody: "I was lucky enough to have the seat next to me free, so I was comfortable during the flight itself"
Nevýhody: "The ground service was really bad and even insulting. I was a little overweight and the girl at the counter was very rude, and eventually made me through away snacks I was keeping for the flight. Also, the weight limit is ridiculous if you're travelling for more than a weekend (I went on a 3 weeks trip with camping). On the flight itself there's nothing provided, even when I asked for water they charged me for it (no option for just a glass of water)."
Výhody: "As long as I arrive safely, price is the most important thing about a flight..."
Nevýhody: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
I like the price of the ticket. I do not like the waiting, waiting, waiting to drop off luggage. I do not like the waiting, waiting, waiting to board. I liked that the flight was on time.
Delayed more than an hour.
Staff aggressive The gate was too far
Very poor Customer service…the girl at the check in desk was horrible. her service was not even close to world standard but I think Flynass can improve and learn to treat their customers better
New airplanes - timely departure! No entertainment, this needs improvement!
The flight delayed. No screen, no charge for mobile devices. The portion of food is very small. The food is not delicious and no sweet just 3 pieces of fruit mostly apple. If you want coffee or tea you have to buy even you buy ticket at higher price than airlines that offer drinks, snacks and meals for free.
Nevýhody: "The flight is delayed for two hours"
Výhody: "i need to change the date but cannot find anyone help, including either call center or flynas staff in airport"
Nevýhody: "just give me a simple way to change my flight"
Nevýhody: "Schedule. Crew"
Výhody: "The Crew members especially Magid"
Nevýhody: "People are sitting in our seats!!! This issue is on every single flight I have with FlyNas"
Nevýhody: "Always late, an they blame it on the previous flight, as if it is operated by different company"
Nevýhody: "Being on time. Always their standard excuse to be late is due to delay from previous flight; as if each flight run by different company."
Výhody: "Bad experience with flynas"
Nevýhody: "Saudia airplanes much better. This is the last time with flynas."
Nevýhody: "Flight again delayed , over 2 hours Complete lack of communication from the crew Once landed waited ages for the buses, once in the buses also waited ages on the Tarmack A complete disaster from start to finish And again no one to talk to no compensation Will not use these! airline ever again !"
Výhody: "Flight got delayed for an hour and they changed the craft to another airline which was super uncomfortable small and narrow seats and aircraft smells bad"
Nevýhody: "delay flight and rent another craft lion air !!"
Výhody: "So good everything was okay"
Nevýhody: "1 hour waiting for customer service to answer the call"
Výhody: "We arrived before time"
Nevýhody: "The crew were very cold, not even smiling and didn’t have welcoming spirit"
Nevýhody: "Was so hot and delay as usual with flynas!"
Výhody: "Fast flight reached before time"
Nevýhody: "The boarding time"
Výhody: "Business Class is very comfy."
Nevýhody: "Food quality. Number of business class seats."
Nevýhody: "موظف الكاونتر في الاستقبال لم يحسن اختيار المقاعد للعائلة"
Výhody: "The boarding was easy and the personnel was so nice, the flight took up early and reached before time"
Nevýhody: "The entertainment in the flight"
Nevýhody: "not delaying 2 hours"
Výhody: "The flight arrived 30 min earlier than the scheduled time."
Nevýhody: "The coffee wasn't hot enough.. No hanger available on the flight to hang clothes.. Luggage took too long to arrive to terminal."
Výhody: "The crew was very rude. They were not helpful at any stage."
Nevýhody: "Crew members should be trained properly about how to be nice in dealing with passengers."
Výhody: "Business class seats are very comfy & dinner on airplane was delicious."
Nevýhody: "They are still using busses for boarding in both Taif and in Dammam airports."
Nevýhody: "Late departure and messy airport at jeddah"
Výhody: "Not anything really"
Nevýhody: "No knee room, pointy metal seat backs. Hard seats they charge for a can of soda..."
Výhody: "As mentioned above"
Nevýhody: "There was no pillow on the flight and the hostess was rude"
Výhody: "Onboarding took long time though i had reached airport at 8 pm. They didnt give me boarding pass for my second connection flight. Asked me to get it at abudhabi airport."
Nevýhody: "Ethihad Needs to train their employees."
Výhody: "Howcome i was denied travelling when i had a booked and confirmed ticket? I am asked to travel after 11 hours. For me time is equal to money. Ethihad people in abu dhabi airport terminal 3 people treated me very badly and rudely."
Nevýhody: "Please speak to airline and give me a compensation for the huge loss i had due to this ignorance from ethihad and the organizers like you.I will share my experience with my friends and all social media groups and will do everything possible to spread this bad way of managing tickets and customers."
Výhody: "Timing and convenient. No stops Professional crew"
Nevýhody: "I like Timing and convenient. No stops Or connection. I don’t like the jet its self, very old. I don’t like the the way they charge for EVERYTHING (seating, luggage, food...etc) They need to provide entertainment facilities"
Výhody: "Flight late about 30mihutes no explanation"
Výhody: "Punctuality, Cleanes, good service, great attendees"
Výhody: "Very punctual"
Nevýhody: "Everything was fine, I didn’t order any food so can’t join dge"
Nevýhody: "In business class Although only 3 out of 9 seats had passengers, there is no room for my bag, the cabin craw asked me to put my bag in economy class. When I refused she then took her bag out of the place above my seat. That was very bad as this location is paid for part of the ticket & I shouldn’t be asked to use economy class storing place."
Výhody: "Craw are professional"
Nevýhody: "No entertainment"
Nevýhody: "Flight was delayed by 6hrs"
Výhody: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak."
Nevýhody: "Dear, I made the booking through kayak fir Ethihad flight from Abudhabi to Riyadh and after the payment I surprised that which is been operated by Flynas. If I could know from the starting then I must buy Flynas which cost 1000 SR less than Ethihad. This is really cheating !!! And I can nit accept these kind of cheating. I I wanted to escalate this matter to compensate such cheating done by Kayak. My number is 00966504468614 and I need quick response until I start for escalation."
Výhody: "No thing"
Nevýhody: "Late without plogize"
Nevýhody: "No entertainment Untrained crew Lousy chair"
Nevýhody: "There is no way of knowing which fly Nas flight I was supposed to board. Etihad is not very good at informing the customers about partner airline check in process. I was running around the airport like a mad man trying to figure out my flight number and check in station. The airline lost my luggage and the claim process is vague. I was told I will be contacted with my claims number at the airport. Thus far I haven't heard anything from the airline. The number given goes straight to voice mail."
Výhody: "Boarding at the airport was really poor. The flight was delayed for almost an hour."