Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Nevýhody: "They cancelled my flight"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "I had a nice exit row seat and the plane had a good selection of entertainment."
Nevýhody: "flights were delayed significantly and in Tbilisi the staff did not show up until about 10 minutes before the plane was supposed to depart. Crew had not been inside the new airport and could not answer questions about transfers."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Cabin cree was helpful"
Nevýhody: "Boarding need to be in order with back boarded first followed by front. Painful boarding at Houston and Istanbul both."
Výhody: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Nevýhody: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Výhody: "The flight departure was on time"
Výhody: "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
Výhody: "The flight itself was good. Turkish airlines provides some nice amenities; which I don't actually use. But they're nice."
Nevýhody: "The flight was cancelled on its scheduled day. So I had to wait an extra day to get home."
Výhody: "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
Výhody: "I like the crew , and new movies."
Nevýhody: "I missed my flight"
Nevýhody: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Výhody: "almost nothing."
Nevýhody: "The same food every time and its not high quality - even in Business class. The business class seats are uncomfortable, they don't recline far enough or provide adequate leg and foot support. The breakfast is not good at all and they seem to fry or provide stale croissants and danishes - they are always so hard and difficult to eat."
Výhody: "Plane was clean and food great !!!"
Nevýhody: "customer service needs upgrading"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Ahead of time, all the way!"
Výhody: "1. I had one empty seat next to me. 2. Australian Open (tennis) was live on my tv screen!"
Nevýhody: "Although the crew was quite nice, one crew member was kind so-so."
Výhody: "Food quality and robust Entertainment options"
Nevýhody: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Výhody: "The flight attendants were amazing. The entertainment. And the comfortability"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Service & food Additional goodies"
Nevýhody: "All 5 baggages where delayed and delivered after 5 days. 1 of them is still lost. Turkish Airlines ATL Airport ground staff is never to reach or never answers any calls, mails or notifications."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "On Time Entertainment system"
Nevýhody: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Výhody: "Crew member prepared simple pasta"
Nevýhody: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Výhody: "Many movies to watch. There are news channels like CNN to keep you updated with what las happening in the world."
Nevýhody: "We had a connection at Istanbul. No laptop or notebook was allowed. A small portable charger to my iPhone was confisticated even thought it is smaller than my iPhone. Turkish TSA seemed a little confused with what to confisticate. They almost took away my portable shaver too. There were 4 little kids running around aisle during the flight forcing me to watch movies instead of sleep crossing the Atlantic Ocean."
Výhody: "All of it best flying experience to date"
Výhody: "Turkish flights are consistently comfortable, service is good."
Nevýhody: "I purchased a flight during the day, but ended up on a red-eye anyway."
Výhody: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Plane was clean and comfortable, staff were professional"
Nevýhody: "Flight was delayed about an hour"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I had to scramble to buy full fare tickets on Swiss air to get to LAX so we could make our connections. I am hoping someone will contact me as this is not acceptable"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Food and service"
Výhody: "The food was amazing."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Food, entertainment, crew"
Výhody: "Food, boarding"
Nevýhody: "Leg room was limited"
Výhody: "I love how there is wifi on the long flights,great movies,food taste so good and the crew is so nice and helpful. I've tried Turkish Airline few years ago and since then I haven't changed my airline and I book with them to all my family :)"
Nevýhody: "I always fly with my dog and he goes with me down by my feet so this could always be uncomfortable cause it's tight and not much place so I wish they give a little better seat for people who travel with their pets on board."
Nevýhody: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Výhody: "It was a very smooth flight"
Nevýhody: "There was very little leg space. the crew wasn't very responsive to the help botton"
Výhody: "Service when it was done"
Nevýhody: "Infrequent service Crowded Entertainment system bad"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Turkish delights on-board and relatively pleasant crew."
Nevýhody: "Ok overall"
Výhody: "excellent meal friendly crew"
Nevýhody: "late departure no entertainment"
Výhody: "Friendly crew and clean aircraft."
Nevýhody: "I was traveling with two family members with wheelchairs and gate transfer at IST was a nightmare. It was very slow, but finally we were at the right gate. Handicapped access must be improved at the IST airport."
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Everything fine apart of the airport staff in Izmir ,about the airline nothing bad to say .
There wasn't much communication and reassurance in terms of delay of the flight. They offered water and some cake only after 3 hours as we were taking off. I ordered 1 noodle and lots of drinks, they charged me two, she said she needed to take a photo of my card which I said no to. Then I said OK we ll keep the 2nd noodle although we didn't need it, just to end the bad situation, she grabbed my bag as I was holding it to get the wallet out and she accidetantally hit the boiling noodles and spilled over my hand and really hurt me, a colleague Brought an ice bag thankfully. This made my journey even worse than it already was with the 3 hour delay of the flight.
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Výhody: "No different than other airlines as far as airplane goes. Crew was OK."
Nevýhody: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Nevýhody: "Check IN desk, unprofessional and rude employees. Felt discriminated. Never again will travel with this company."
Výhody: "Took off on time"
Nevýhody: "Free food and alcoholic beverages"
Nevýhody: "If it was on time. Over an hour late."
Výhody: "Cheap ticket prices"
Nevýhody: "Bad in plane services Very bad in payments Lake of latest aviation regulations"
Výhody: "Free cup of ice."
Nevýhody: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Výhody: "Always on time and prices"
Nevýhody: "seats are not comfortable at all"
Výhody: "I arrived alive!"
Nevýhody: "Service was poor, plane was hot, not my best flight experience by far"
Nevýhody: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Nevýhody: "1 hour delay nearly cost me my connection no assistance provided"
Výhody: "I liked that it's first and last time"
Výhody: "The tickets were relatively inexpensive."
Nevýhody: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Výhody: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Nevýhody: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Nevýhody: "Very slow check in. Unhelpful and unfriendly crew"
Nevýhody: "Landing was very rocky"
Výhody: "Friendly crew. Pretty much on time departure. Comfortable."
Nevýhody: "The boarding process was a nightmare. The gate agents did not make an announcement. Thus, people crowded the area. The gate agents then decided who could board and who could not -- based on their seat assignment. Terrible."
Výhody: "The price"
Nevýhody: "The mass"
Výhody: "The worst airport ever"
Nevýhody: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Nevýhody: "They lost several passengers’ luggage including mine."
Výhody: "It got me there safely"
Nevýhody: "No free drinking water and it wasn't that cheap of a flight to say it a budget airline."
Nevýhody: "Late Irritably staff No food"
Nevýhody: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
Nevýhody: "Late boarding for unknown reason."
Výhody: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Nevýhody: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Nevýhody: "Every service bad"
Výhody: "The flight itself went smoothly"
Nevýhody: "I expected to atleast get a glass of water"
Nevýhody: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Výhody: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
Nevýhody: "The flight was only hour and 30 min, so I have no criticism for this flight"
Výhody: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Výhody: "Staff was super friendly and efficient."
Nevýhody: "The smallest leg room I have ever experienced! Flight was 30 min late, with no explanation...but we had a long layover so didn't really care."
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Výhody: "plane was clean and staff was good"
Nevýhody: "the plane was late due to changing of a tire on the plane while we were on board, then having to wait for another departure slot"
Nevýhody: "the air conditioner didnt work in the plane and they took very high rate for extra bag of 180 Euro!"
Nevýhody: "the staff at the disk was so bad they charge me for extra weight more than what it should be they try to change the currency from turkish lira to euro then to my country currency just to collect more charge???. also when I paid by my visa card they didn't give me my recipt which mean they did something dicey."
Nevýhody: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The transfer, at Instanbul, was crowded, inefficient and noisy; it took too long. The bathrooms were filthy and stinky."
Nevýhody: "The flight got delayed. One of my loggage didnt got to bucharest only at the evening of my second day."
Nevýhody: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Výhody: "The crew rushed us to the next Pegasus flight (Istanbul to Beirut) so that we made it on time."
Nevýhody: "The flight departed nearly an hour late after idling on the tarmac. All food is for purchase. There is no in-flight entertainment."
Nevýhody: "Pegasus airline did not inform us any delay until we asked. They should make delay information to passengers. Other one is when taxi aircraft to runway, make some strange noise come from celing. Alike cable is rubbing something. Crew should report to mechanic."
Výhody: "Crew was attentive"
Nevýhody: "Luggage was not put on plane, it arrived 8 hours later."
Výhody: "Nothing at all . The only reason I get ticket from Pegasus was because they are landing near my house in stanstead airport"
Nevýhody: "Nothing at all"