Výhody: "Friendly staff as always, and more leg room than most budget carriers"
Nevýhody: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."
Výhody: "New Boeing Dreamliner plane was very comfortable. We successfully bid for an upgrade which was of course spacious. Most food and drink was complimentary."
Nevýhody: "The movie selection was limited. If there was on board music I couldn’t find it. There are usb and power points so you can bring your own though. It was awkward to eat out of the meal boxes with little plastic cutlery."
Výhody: "Excellent value flight to Seattle. Very helpful at check in. Brilliant plane."
Nevýhody: "We choose not to pre-book seats or order meals as we felt both were expensive options."
Výhody: "Free entertainment is pretty good, snack options ok"
Nevýhody: "$45 for an in-flight meal is ridiculous. I brought my own and I'm sure it was more delicious than what the airline was offering."
Výhody: "Nice and ckean airplane. Smooth travel"
Nevýhody: "We didn't know our 11 hour flight didn't have food. And then when we try to order food, on the menu it's all just sandwiches. There's no option for hot food."
Výhody: "Crew were pleasant."
Nevýhody: "In first class: Seats were as hard as wooden benchs and seating area was minimal. Food did not meet the quality of fast food. Sound system was staticky and basically unusable. In economy: The seating area is sufficient for small children only. Nothing is provided for passenger comfort, not even water."
Výhody: "Replacement flight was good, just 24 hours too late. The flight was handled by Privilege Airlines (Spanish) which went smoothly."
Nevýhody: "Flight was delayed several times, from 17:10 to about midnight when it was cancelled. We were given very little info and didn''t learn about replacement flight until 2 AM next day which was then scheduled for 17:10 the next day, 24 hours later. We ended up staying in airport for extra 24 hours (couldn't fine hotel w/i 30 mi.). Basic problem was slow decision making and poor communications"
Výhody: "Nice new planes"
Nevýhody: "The food wasn’t great"
Výhody: "Speed of flight"
Nevýhody: "The disembarking of the flight when done."
Nevýhody: "Only graded one star for last two as short ball NA"
Nevýhody: "Everything. The check in machines were broken so I was FORCED to miss my flight. I had to pay $329 to get the next flight which was the next day and I paid for insurance. I'm across the world with no working phone, nowhere to stay and barely have anymore money yet instead of the desk right in front of me helping I had to call Norwegian. I've never heard of an international airline that doesn't feed you for 10 hours and then runs out of food for you to even purchase. It's madness. I will NEVER fly Norwegian again and I will let everyone know not to either."
Nevýhody: "The cabin crew didn't have any personality, and didn't look happy most of the time, a smile goes along way. When you look for a cost effective flight especially when flying with family including 2 young children you think it is good that the flight costs were quite good, however when you add in the additional baggage fees each way and the reserving you seats so you can all sit together the overall flight costs including the extortionate food prices on board makes them out to be much the same if not higher than that of one of the premium airlines that already include all those things in your flight cost. Not to mention when arriving home in Boston around 40 passengers bags had been left in London and there was NO Norweign staff available to help with this, it tool numerous requests from passengers as well as the flight services people to get a Norweign member of staff to come and help. SO there were a lot of unhappy passengers. I will be seriously considering whether i use Norweign any more in the future because of this."
Nevýhody: "We were diverted to Dulles because of weather, which is no one' fault, of course. We were assured on the flight that there would be buses ready to take us to New York or accommodation for us if the roads were too dangerous. We went through immigration and were greeted by a resounding silence on the part of Norwegian. No representative, no message, no announcement, no luggage, which we STILL have not received a week later. All efforts to get in touch with Norwegian were fruitless. Never, never, never will I give them my business again."
Výhody: "The boarding was stress-free and the leg room was excellent"
Nevýhody: "Delayed by over 3 hours."
Výhody: "I recieved emails informing me of possible disruption to travel to and from airport ie road congestion & weather conditions and recommendations to avoid delays which I thought was a very helpful service."
Nevýhody: "We didn't pre order food but understood snacks could be ordered during flight. The sandwiches had all sold soon after we departed New York. We were lucky enough to buy the last fruit salad. We had nothing else to eat for the entire journey. We booked hand luggage only. Obtaining a boarding pass electronically for myself and my partner was impossible. On the fourth attempt I booked myself in individually and was successfully. I then booked in my partner successfully.We tried to go through departures armed with our boarding pass but we're refused entry. We were redirected back to Norwegian main check in to obtain a happy face stamp on our boarding pass which is obtained after the weight of the luggage has been checked. Unfortunately this means that instead of going straight through departures with hand luggage only we had to go to the main Check in anyway. I agree with checking weight of hand luggage but the process could be improved greatly."
Výhody: "Quick flight. Good entertainment Quite spacious Quick boarding."
Nevýhody: "Plane was cold. Not including food Staff aren’t as friendly as other airlines experienced."
Výhody: "Modern newish plane & generally a good flight with minimal air disturbance"
Nevýhody: "Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight."
Výhody: "Economy Seats were comfortable"
Nevýhody: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."
Výhody: "There was really nothing to like except for the price."
Nevýhody: "No leg room. Cramped seats. Had to pre order horrible food. Everything extra. We ended up paying so much extra that we could have flown Virgin Atlantic for the same price after all the ads ins."
Výhody: "My seat was comfortable,bathrooms were clean."
Nevýhody: "Some not all of the staff was a tad bit cooler in demanor than was needed. Too much movement by other passengers."
Výhody: "Flight was on time."
Nevýhody: "I didn’t realize the airline charges for EVERYTHING! Flight staff was not friendly. We were rarely acknowledged or asked if we needed anything. I will be looking at traveling with other airlines, ones that at least don’t charge me $60 for one bag."
Nevýhody: "Boarding staff a bit unwelcoming"
Nevýhody: "I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again."
Výhody: "Just all in all, a really decent flight. The airplane was clean and tidy, staff were polite and I was really impressed with the free wifi. The flight was comfortable and I was able to get a little power nap in before we landed!"
Výhody: "I had a window seat..."
Nevýhody: "Very confused as to why I was wasn’t told that I needed to pre order my meal.. On my way to London I got a meal included and on the way back I didn’t even get a bottle of water! Awful awful experience and will never be flying Norwegian again. , no matter what the price is!"
Výhody: "Just the price, but I ended paying more for my trip that bif I would have selected another airline with "true" business class."
Nevýhody: "This is in relation to my original travel date which was a day earlier before the flight I bought through Kayak... Due to cutoms delays entering London from Madrid, I arrived at the ticket station for Norwegian 50 minutes before departure, for thw agent to tell me that it was too late to check-in and that I was to for fit my business class tkt (no credit, no reimbursement) and that I need to buy a new tkt (for next day, they only have one flight to Kax) . I know I could have made it to the plane if I was allowed to check in. There are other major negative things about Norwegian Air. This was tje first and LAST time I will fly Norwegian. I don't recommend anyone to flight this airline unless you like pain and suffering."
Výhody: "The flight was on a nice modern 767, clean and I was lucky as a tall person I had no one next to me. So I was relatively comfortable. Tickets for a flight from London to JFK were very cheap. USB port to keep phone charged was nice, but whats the point with no WiFi available?"
Nevýhody: "I felt this was a bait and switch offer. Cheap price offered, but no checked in baggage included nor any food and drinks or snacks. NOTHING. Flight attendants basically ignore you the whole flight unless you purchase on the flight or in advance. Very poor choice of movies, all old movies. And no WiFi whatsoever. All of these are major inclusions on trans-Atlantic flights, and were not visible when purchasing this flight. I thought it sounded too good to be true. To be honest, if this were all included up front, I couldve brought on-board food and drink for the flight. I dont like being nickel and dimed on everything. Charging over $50 for a checked in bag is ridiculous. At least if it were for $25 like every other flight, I wouldnt of minded."
Výhody: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Nevýhody: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."
Výhody: "Price of the ticket was good Modern plane Clean plane Friendly cabin crew"
Nevýhody: "The flight was full The seats in economy were small"
Výhody: "Nothing particularly special."
Nevýhody: "Arrived 4 hours delayed, and they always say due to weather to rid of any responsibilities. Flight had no food and had some insane safety warnings saying gathering in groups was not allowed. That's the most big brother thing I've heard in an airplane."
Výhody: "Dreamliner was a very good place to be for seven hours. As budget airlines go Norwegian are the best we've used, amazing value to cross the atlantic."
Nevýhody: "Film selection wasn't the best, but you can't have it all."
Výhody: "Friendly Crew members"
Nevýhody: "Not enough food choices. Limited entertainment."
Výhody: "Booked this as was going to Denver direct and ESD a fair price. Generally well looked after."
Nevýhody: "Not made clear that this trip did not include food unless purchased separately but spotted It day before so purchased our own to take on board. Was actually better as we had what we wanted and most importantly could eat/sleep when it suited us. Not offered any drink not even water but had our own. Nearly slipped up with baggage as did not purchase bags coming back as missed the point while booking. How many people book return flights and don't bring bags back? Should have been an 'are you sure' check."
Výhody: "Very good seats and a new plane for good value."
Nevýhody: "Entertainment system didn't work, ordering system didn't work. When my kid got a black eye from the spring-loaded entertainment system they didn't even have a first aid kit on board with a cold compress--shocking."
Nevýhody: "Broken seat, no movies "they didn't download", we were promised a drink as a lame compensation for a 7 hour flight with no entertainment. Drink offer was rescinded to no alcohol. You have to buy everything you need and there are extra checkpoints at every possible juncture to weigh bags, check status and docs. Not worth the small savings."
Výhody: "Smooth boarding and helpful staff."
Nevýhody: "Did not know that I would need to have my own headphones. Purchased rather poor sound experience headphones. Could not make my meal request change as vegetarian. Did not see that even when I booked the flight. Passengers should take their own light snacks and drinks after security."
Výhody: "The staff was really nice, and when my husband's tv screen wasn't working they made sure to reboot it several times, until it did."
Nevýhody: "I have never been on an international flight where they made you pay for food and water. They, in fact, won't stop the beverage cart for you unless you've paid for a meal package. When I booked my flight there was no option to opt in nor out of any meal package. I called the airlines 48 hours in advance, and they told me that, in order to pay for a meal package I would have to have called at least 72 hours in advance. Also the flight had no vegetarian hot meal options, which sucked for me. I was appalled that you had to pay for, even, water!!!!"
Výhody: "The free entertainment"
Nevýhody: "The crew had no authority in the cabin. There were two drunk men loudly laughing, talking, and cursing for the last 3 hours of our flight and the crew never did anything to quiet them down. Also the crew members were the least friendly flight crew I have ever encountered in my travels"
Výhody: "Newer planes"
Nevýhody: "Paid extra to pick seats. Not to pick a better seat but just to pick any seat ahead of time so family could sit together-like a lot extra! Not good Norwegian. Paid extra for food. Not clear on site so didn't know that even on long trip overnight, you get nothing to eat or drink- not even water- unless you order it ahead online and pay OR order it on board and pay. And if you didn't order any food or extras, the crew pretty much ignored you like you werent there not good Norwegian Paid extra for baggage-and a lot! Sizes/weighs allowed for baggage is less than American air carriers and they charge you per kg for overage."
Nevýhody: "Showed up to my flight an hour before and was told I was late and booking closed... was told by another airline three hours later that an hour before I was able to change my flight for another time but was never told by Norwegian airlines employee. Not only did I pay $542 for a flight home that I actually never was on but had to pay an additional $1400 to get back home and getting home the following day. I would like a refund of my $542 since I was told the wrong information and was on time for boarding."
Výhody: "Staff were helpful and friendly :)"
Nevýhody: "No pillow or cover supplied. Food was an additional charge :("
Výhody: "The boarding process with pretty seamless."
Nevýhody: "No blanket or pillow provided for an 11 hour flight? No headset to watch entertainment? Why don't seats in front of toilets adjust but the ones in front do..thus squashing us in even further?! Why must we pay extra for drinks or snacks? Remember it's an 11 hour flight, fully paid for.."
Výhody: "The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight."
Nevýhody: "The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options."
Nevýhody: "although he seem to allow a carry-on bag and a personal item, the misleading print is that the two bags in total cannot weigh more than 10kg. This is extremely deceptive since even a "personal item" such as a backpack with a laptop can weigh almost 10 kg by itself. the policy seems to deliberately make people show up with bags they have to check at the gate for $50. in fact, nearly every passenger had this problem. the employees at the gate, rather than be sympathetic, would just smugly point to the fine print and say "It says it right here!" Seems like a way to squeeze more money out of people since there's nothing else you can do except skip the flight. i did. it authorize them to charge my credit card but they ran it anyway. Very bad customer service. would not recommend this airline."
Nevýhody: "Maintenance work caused major delays on my flight back to New York from London. The gate crew was misinformed as well as the main terminal agents as to how long the delay would be. The airport is extremely inefficient for this poor communication as every time we needed to get something we were forced to walk forever between the gate and the main terminal screens. Just a big mess all around. To top it off, we had turbulence coming into New York which made a nearby passenger sick so the flight smelled awful. This is my first and hopefully last time flying Norwegian through Gatwick."
Výhody: "The Dreamliner was lovely, seats comfortable with enough space The entertainment system was good, easy to use but USA biased of course"
Nevýhody: "My expectations were high! So maybe that's why I am so disappointed. Should have been warned as the app is terrible, hardly ever works. OK we were delayed an hour, it happens. The food and drink service was awful. So very average hot meal 2 hours into the flight. Hardly "nice and tasty". If you're going to do the talk you got to deliver. Then nothing for 7 hours! Even trying to get water was not easy. I paid £50 for a bag and this terrible service. We get to Oakland and there's nowhere to dock! We wait 40 mi ms just to get out. More problems at Immigration There's no other flights but it takes over 2 hours go get through. This plane does this flight 4 times a week. Get it sorted. Could have been great. Couldn't recommend this service"
Výhody: "The new plane we took from London to Boston was clean, spacious, and modern. The staff was also very attentive and polite. Would absolutely fly Norweigan again!!"
Nevýhody: "The staff didn't walk around and offer everyone water throughout the flight- you had to ask for it, which feels a bit needy. But they did deliver it quickly when requested."
Výhody: "Boarding by seat number made boarding go smooth"
Výhody: "There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God."
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Nevýhody: "Late flight and re allocated seats"
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Nevýhody: "The flight was delay for 20 minutes other than that is fine"
Výhody: "Efficient bag drop"
Nevýhody: "Plane delayed, lack of information. No reason given for the delay when on board. Plane microphone much too loud it was distorting"
Výhody: "The man at the self check in was really helpful."
Nevýhody: "Baggage check in online and at the desk in the airport makes me really stressed. It is not straight forward, it is complicated and unclear. Every time I fly with Easyjet"
Výhody: "Very friendly and efficient cabin crew"
Nevýhody: "Little leg room - but you get what you pay for and the tickets were really good value"
Výhody: "All good"
Výhody: "the crew were great. the flight was smooth. the plane was clean"
Nevýhody: "The flight was delayed, because the plane was on a remote stand and there were no busses to take us to the plane. The gate we were at did have an air-bridge, but for some reason the plane was not able to be brought to the air-bridge. i have never heard such a stupid reason for a delay in my life!"
Výhody: "Flight was fine - thank you"
Nevýhody: "Flight delayed by over 2 hours (19.05 flight)... Even the 20.30 flight left before us! Zero communication from ground staff, no food vouchers. Extremely poor!"
Výhody: "It landed eventually, crew were friendly"
Nevýhody: "It was 2 hours late leaving. There were no complimentary refreshments provided, not even a glass of water"
Výhody: "Straight forward, no hassle flight. Staff (cabin crew) were pleasant and helpful."
Nevýhody: "Went straight from boarding to gate closed, and when stated gate was closed there was still a queue s mile long. Flight was delayed, but this was presumably due to French air traffic control strike."
Výhody: "Self Baggage Check was great, really worked and streamlined. Excellent System"
Nevýhody: "Boarding from Front and Rear doors was great concept but seats were not allocated to Front or Rear so passengers were trying to pass in the aisle when those in the back boarded from front and those in front boarded from back. We were sent to Front for Row 24 next to last row in place. Simple allocated Front and Rear based on seat assignment."
Výhody: "Similar to my last booking, EasyJet was unable to process my checkin. I will be adding this entire booking as part of my fraud claim against Kayak, which will include costs incurred for the two additional bookings I had to make."
Nevýhody: "Nothing to add here"
Výhody: "Boarding was ok although a last minute gate change was an inconvenience."
Nevýhody: "Delays due to French air strikes and being held on the plane for an hour while we waited."
Výhody: "Crew and service was excellent"
Nevýhody: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."
Výhody: "Staff were good. EasyJet kept us informed. There is a high degree of efficiency and you are treated as a paying passenger rather than cattle."
Nevýhody: "Delays seem inevitable with EasyJet on the Belfast route. I can't remember the last time we had one that wasn't delayed by more than half an hour. The scheduled time is longer than any flight has taken, but I think this is actually a realistic approach given the probability of a delay. There is an issue with 2-3 year olds and seat belts - they are not allowed to travel on a parent's lap, but they can wriggle out a lap belt easily and so are unsecured."
Nevýhody: "Crew was so slow in doing anything and kept forgetting water when asling for it. Forgot about 3 times."
Výhody: "Great flight and glad we upgraded our seats to XL and crew were brilliant."
Nevýhody: "Gatwick Airport North very congested and very dirty in eating areas."
Nevýhody: "Nothing everything was great :)"
Výhody: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Výhody: "Speedy boarding & extra legroom paid dividends, smooth process through the airport after bag drop with no queuing! Comfortable seats with plenty of space betwen them"
Výhody: "I like being on the plane. Especially when I’m going home."
Nevýhody: "Nothing to add."
Výhody: "It was nice to land a few minutes ahead of schedule"
Nevýhody: "Having to walk so much to reach the gate"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "Not enough space in the overhead bins"
Nevýhody: "No air conditioning. Seats uncomfortable and cramped"
Nevýhody: "No controls on boarding, no reason for SB it was agree for all! Problems for family’s with baby buggies! The boy controlling the door was useless! I hope trip home is better?"
Výhody: "Quick and comfortable"
Nevýhody: "Toilets on the aircraft could be cleaner"
Nevýhody: "Having to pay for drinks."
Výhody: "Slept the whole flight."
Nevýhody: "Speedy boarding was a joke. We speedy boarded onto a bus and then everyone else got on so there was no real speedy boarding getting on the plane at all. This is the second time this has happened, and I am seriously thinking of not renewing my EasyJet Plus Card because of this."
Výhody: "Flight was not that late taking off"
Nevýhody: "I think an older plane as space in seats wasn’t the same as I have on previous Berlin flight."
Výhody: "Head Stewardarriving over 1 hr lare"
Výhody: "we were delayed by some half an hour because of what was said to be over-booking but the pilots however did well to make up the time meaning that we landed right at the scheduled time. Brilliant. We thought this over-booking business was a thing of the past."
Nevýhody: "The inconvenience caused by the over-booking."
Výhody: "Speedy boarding. (Paid for)"
Nevýhody: "One hour delay when boarding late passengers after doors closed. Non reclining seats, zero food,drink or entertainment"
Výhody: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
Nevýhody: "Nothing too negative to report! Pretty good overall"
Nevýhody: "The seat space was so narrow and little leg room. Much worse than any other easy jet flight I have been on."
Výhody: "On time , Ease , crew"
Výhody: "Everything ran on time"
Nevýhody: "One Air stewardess kept banging in to me while I was sat in my seat and it's not like I'm over weight and handing into the walk way, they were abrupt and rude to other people flying too. And one refused to give a man some water before we took off for his baby as he had spilt his, I later over heard them as I was at the back where they sit, saying I could have gave him water but he should have been more prepared and brought some with him! I mean to not allow a child some water is pretty low standards especially as he explain that he had spilt his!!!"
Nevýhody: "Too busy selling food and drink to get me a water"
Výhody: "Comfortable seats in aircraft"
Nevýhody: "Herding of customers like cattle, bus not big enough for all customers. Gate staff rude, generally All border staff at Gatwick were rude and treated paying customers appallingly"
Nevýhody: "Being charged £49 for having toiletries in small bag"
Výhody: "Quick service."
Nevýhody: "All good"
Výhody: "In general i'm a big fan of Easy jet, nothing to claim in general"
Nevýhody: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."
Nevýhody: "1h 50 minutes this time"
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Výhody: "Crew were very professional"
Nevýhody: "The seats"
Výhody: "Flight duration"
Nevýhody: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Výhody: "The crew was ok. The seats no conmfortable."
Nevýhody: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Nevýhody: "Not having a 3+ hours take off delay"
Nevýhody: "All was fine"
Výhody: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nevýhody: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Nevýhody: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Nevýhody: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Nevýhody: "The flight was delayed for 40 min"
Výhody: "The crew was really nice"
Nevýhody: "1h30 delay for no specific reason is unacceptable"
Výhody: "The air hosts and hostesses were very polite and courteous."
Nevýhody: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Výhody: "Everything was ok"
Výhody: "Smooth flight"
Nevýhody: "No terminal connection"
Nevýhody: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Nevýhody: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Nevýhody: "No air conditioned 2 hours late Poor ground service"
Výhody: "Good legroom and comfortable seats"
Nevýhody: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Výhody: "There wasn't any delays, perfect landing"
Výhody: "The Crew was excellent"
Nevýhody: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Nevýhody: "Extra charges. £35 to check bags in"
Výhody: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Nevýhody: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Výhody: "Space. Priority Boarding"
Nevýhody: "Strong bad smell. One hour late for departure."
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Výhody: "Absolutely nothing"
Nevýhody: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Výhody: "The people are very rude no cooperation"
Nevýhody: "The crew was very rude"
Nevýhody: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Nevýhody: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Nevýhody: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Nevýhody: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Výhody: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Nevýhody: "The seats don’t lean back and do not have a lot of cushion."
Nevýhody: "Everything. Worst service I have ever seen on a flight."
Výhody: "We arrived safely"
Nevýhody: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Nevýhody: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Výhody: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Nevýhody: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Výhody: "The ground crew in Varna were a thousand times better than Luton. Excellent flight and service...even with an hour delay."
Výhody: "Magazine was pretty good. Staff were smiley and nice."
Nevýhody: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Výhody: "It was simple, every thing was fast in the airport."
Nevýhody: "Small airplane it was a bit choked."
Výhody: "Nice new plane and caught up time even though it was late leaving left Luton late"
Nevýhody: "Left late"
Výhody: "They charged me for not checking in 3 hrs prior and didn't really make that clear before when I purchased the ticket. Even if they did, I never seen a airline do that. It's a borderline scam. Then the flight attendant continued to swipe my card when it was declining since I had restrictions on it. In which in return had my card shut off. Never will I fly Wizz Air again."
Výhody: "All handled professionally."
Výhody: "They robbed me saying low cost wizz sucks up airline Took my 30£ for not checking on line I already post on social media about it so the whole world knows about wizz suck airline in the world"
Nevýhody: "Rude people on the counters racist cheating in the name of low cost never ever recommended to even my enemies that much cheaters robber other customers said is all lie"
Výhody: "On time"
Nevýhody: "Preview print passwords"
Nevýhody: "The website. It kept going over the same thing and I couldn’t do what I wanted to."
Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "Daylight robbery. I got charged 55pound for not checking in online 2 hrs before. I felt disgusted by this ridiculous amount as I had no idea. Really frustrated with your search engine and Ryan air for not making this very clear"
Výhody: "There was nothing great about Ryan air. We flew with Flybe on the way back and it was a much better experience"
Nevýhody: "Very disappointed with Ryanair and lack of communication from kayak regarding the checking in process. This was our first time to Europe and we booked a last minute trip to Dublin. We arrived at the airport 3 hours in advance to check in and allow time for navigation. We waited in line for an hour only to know that we were either supposed to check in online or upstairs at the airport. We had 4 minutes to check in when we got to the front desk. Staff was incredibly useless and did not assist whatsoever. We had to logon the airport WiFi and watch the video then missed the checkin by 1 minute. This is absolutely unacceptable. We were then directed to another service department for a 55 pound charge each! Which was the same as our original flight. I did not receive any notification email to check in ahead of time. This was a very stressful time for my traveling partner and I and do not feel obliged to be paying the consequences given the circumstances. I am hoping kayak will honor us as loyal customers and reimburse us for these unforseeabke fees. This would be greatly appreciated. I can provide receipt and documentation if needed. Thanks"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "They made is walk around barriers carrying our bags slowly shuffling forward to get into the seated area in front of the gate. It took 15 mins . They could set up the ticket check inside the seated area so we could relax."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Price; travel light, and take own food and it’s fine."
Nevýhody: "Wait for the drinks/food service, and we would be on the way into land before they reach the middle of the plane on London -Dublin flight"
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Cheap, you get what you pay for"
Výhody: "The boarding system"
Nevýhody: "The delay"
Nevýhody: "A little late setting off"
Výhody: "Great service, friendly crew. Smooth flight"
Nevýhody: "Having to pay extra for everything!"
Výhody: "There is a large lounge at the gate at Gatwick that the passengers could have been checked into prior to boarding commencing, but this was not used. Instead, A large queue was in place for over 40 minutes and once boarding commenced, as many were checking cabin bags into the hold, boarding took about 30 minutes, delaying the flight by 30 minutes"
Výhody: "But quick boarding glad I had priority"
Nevýhody: "I don't like the fact that you have to pay to sit with your companions. As a protest for this I refuse to buy any food or drink on the flight."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Výhody: "Good coffee (for £3)"
Nevýhody: "Flight was delayed for an hour. Looked like the crew were a bit overworked."
Nevýhody: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Výhody: "The price"
Nevýhody: "It appears that all the flights are late. We ended up over 2 hours late. This has been occurring more frequently."
Nevýhody: "Having to pay extra on top of fare to sit beside my own wife!!"
Výhody: "crew very professional and friendly and boarding was quick and efficient.."
Nevýhody: "flight price extortionate......flight delayed by over an hour resulting in me missing my bus connection and having to wait 2 hrs at airport"
Nevýhody: "Delayed a bit."
Nevýhody: "self service kiosks were not working in airport and we were told it would cost 50 pounds each to print boarding pass. We followed directions to try to print on our own by paying for expensive internet service at the airport but still were unable to view & print boarding passes. After talking to several rather unhelpful reps, someone at the Sky Desk made an exception to allow us "free" boarding passes. This was just after 2 people were charge full price (50L each for passes & full price to check luggage, after they didn't get promised email to check bags online) Cheap fares doesn't make up for frustration"
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "£50 x2 charge for not being checked in We checked in 24hrs before hand but they said it wasn't on the system When we checked in we checked our bags in and choose our seats. Absolutely disgusting a £17 flight ended up over £200"
Výhody: "I liked getting off the plane."
Nevýhody: "Hidden fees after hidden fees... The lady at the check in counter said my bag was fine... At the gate they said it was to big and weighed too much. £50 Extra. I bought an exit row seat because I'm big guy. The seat belt didn't fit so I asked for an extension and the flight attendant got very snippy with me and said she would not give me an extension because of "safety reasons". (This has never been the case on any other airline I have flown.) She then very rudely said because of your rather large size we are going to have to move you to another seat where we can give you an extension. Like I said I know I'm a big guy but you don't have to so loud and rude about it. At least say it with a smile and some kindness... Wow. It was just uncomfortable and not a good feeling. Later when I got to sitting in my new seat, they came through with the convince cart (no free snacks or drinks, you pay for everything.) She nor the other attendent with her asked if we wanted and thing, if we were doing alright, nothing. Thank God it was only a 1.5 hour flight. So glad that experience is over."
Výhody: "The price..."
Nevýhody: "The flight was delayed for over 2 hours with little information to passengers about why/with new expected times. Boarding was a mess with people all of a sudden rushing towards the door. On board, the crew seemed very flustered and was constantly rushing around, unsure who ordered what, etc. At a minimum, I would expect free coffee and water and was surprised to find out that was not the case on this flight. Not a positive experience and will try not to fly Ryanair in the future, will also not recommend to friends."
Výhody: "Missed as flight from.larnaca was cancelled"
Výhody: "the flight crew was nice and friendly when they werent trying to sell you something."
Nevýhody: "Ryanair is a bunch of criminals that prey on the Americans traveling abroad. Yes its a discount airline but my $18 flight turned into $150 after all the hidden fees were paid for. To charge a passenger 15 pounds each to print a boarding pass is absolutely ridiculous. Everyone else around us could use their phones as a boarding pass except for the traveling Americans who did not have access to a printer while on vacation is criminal. Lesson learned, I will never fly Ryanair again and will tell every American I know not to be blinded by their discount fare."
Výhody: "Boarding was cramped and it seemed like they ran out of overhead storage fast but everyone got safely on and off the plane."
Výhody: "The price is great. Friendly crew."
Nevýhody: "Delayed with no explanation. Chaotic boarding. Super cramped seats."
Výhody: "On arriving at London, Gatwick, for our trip to Dublin, discovered that Ryanair wanted 105 pounds sterling for our luggage for the 3 of us. That was a surprise I did not appreciate as was not highlighted on their website when I made the reservations. Also, the lift to allow our daughter, in a wheelchair, access to the plane was broken and her Mom and I had to help her carefully and with a lot of effort up the plane 20 step ramp from the tarmac to the plane's rear door. Not fun at all. Rick Sickles"
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "Quick trip from London to Dublin. Clean, new aircraft. Safe flight from start to finish."
Nevýhody: "No complimentary water!"
Nevýhody: "Why did I pay for priority boarding? It didn't give me any sort of priority! And then we sat on a wretchedly hot flight for 40 minutes before leaving."
Nevýhody: "Poor choice of food"
Nevýhody: "Flight was delayed and no on was told"
Výhody: "It was efficient, quick, and an overall good flight."
Nevýhody: "the flight was very noisy, but, fortunately, it was only an hour or so long, so it did not affect us that much."
Nevýhody: "Did not know there was a 45 euro check in fee per person...never was advertised!"
Výhody: "We arrived on time."
Nevýhody: "The very very long wait and queue checking in at Gate 11"
Výhody: "Only thing I liked was the food, and service wasn't too bad"
Nevýhody: "Boarding was a nightmare. They warn you that you need to check yourself in online at least 2 hours before or they will charge you. We got there three hours in advance, tried to check in online but the the page always redirected you to their wifi which they want you to pay for. The only other way around this was to use the other wifi but that means we would have to do download their app. In the end, we nearly missed my flight because of all this and so we ended up checking in there and being charged £90 or $135. What a ripoff."
Výhody: "Cheap flight!"
Nevýhody: "Tried to charge us for everything, including 15 pounds for printing a boarding pass. WiFi was only free for an hour at the airport, flight was delayed by two hours, plane lacked AC and was super cramped and hot. Boarding was also a mess."
Nevýhody: "The crew said there would not be drinks because of anticipated turbulence for the entire flight. There was NO turbulence."
Výhody: "We had been scared by other reviews, but this was not as bad as we'd read. There is no entertainment onboard, no food except for sale, and some luggage restrictions you need to take note of before you check in. Otherwise, quick smooth flight, friendly staff, luggage arrived, so overall fine experience."
Nevýhody: "Outward trip was delayed by approx 1 hour. Without any announcements or information. The return flight was just as bad, rushing everyone through to the gate waiting area just to be left sitting there for an extra hour."
Výhody: "speed of getting on and off the plane"
Nevýhody: "leg room"
Nevýhody: "You think you are getting a good deal when you buy the ticket but they get you for everything. Our tickets where 30 euros and by the time we were done paying all their fees for baggage and printinh tickets we were up over 300!! If you don't print your ticket before you get there they charge you $45 for each one! That's more than our flight cost. On top of that you have to stand in one line to get a slip for baggage then another line to pay the fee and then go back to the original line to drop the bags. This was the worst experience we've ever had. I will not be flying Ryair ever again."