No food except a piece of chocolate and a small bottle of water. It’s a 200€ flight.
Best experience! Great flight crew, great on board entertainment (films, TV series,...)
Výhody: "Drinks served on flight. Comfortable seats."
Výhody: "Lufthansa is an airline that prides itself on timeliness and service. The boarding procedure was very good, food was very good and service was excellent. I have flown with Lufthansa before and they always prove to me that I’ve made the right choice booking with them!"
Nevýhody: "The weather, we hit some turbulence which is beyond the Captains control. Seatbelt sign came right on and even with that we still landed about 20 minutes early in Frankfurt"
Výhody: "Didn’t like anything. Mediocre all round."
Nevýhody: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Service and crew"
Nevýhody: "We missed our connection due to the delay and they could only rebook us on flights that made us miss an entire day or our vacation."
Výhody: "Since I was traveling with a child we were borded first"
Nevýhody: "The seats weren’t the most comfortable"
Výhody: "crew was nice"
Nevýhody: "our flight got delayed 3 hours, we lost all our connections and I ended up traveling for 24 hours after having paid almost 2,000 dollars on my ticket. All i got from you was a bottle of water, and 7 euro ticket for a snack, it's outrageous."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "They lost my luggage during the tranfer in Frankfurt. They did return it however within 24 hours."
Výhody: "Loved the German touches like real silverware, good wine, and German movies with English subtitles! Also appreciated lots of liquids and never had to go searching for hydration."
Nevýhody: "Everything was great until we landed and I stood up in the aisle. A woman two rows behind opened the overhead compartment and pulled her huge backpack out, landing it right on my head! OUCH! I scolded her and she apologized, but, REALLY? Perhaps the crew needs to reiterate how dangerous this is to do! My head still hurts a little on top, almost a week later. Ugh."
Výhody: "short flight"
Nevýhody: "not much room and no entertainment"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "There is definetely not much space for passengers in economy' especially for such long flights and when the seat in front of you is inclined. Not pleasant to eat nor to watch movies. I had to slid in and out my seat whenever I wanted to go to the bathroom."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The handicap service was wonderful. United was horrible"
Nevýhody: "United handicap service was horrible"
Výhody: "The flight was full. service, food and entreatment was excellent"
Výhody: "Great staff, very attentive. Food was good. With all the people on the plane, our flight attendant remembered what we drank from the first time. Comfortable seats. Left late, but made up time and arrived right on schedule."
Nevýhody: "They didn’t let us in the flight because the first flight was missed! It was a terrible experience to wait at the airport calling Lufthansa Airlines over and over again with no result..."
Nevýhody: "Boarding delayed, awkward & slow. Employees rude and bossy. Crew on board not pleasant or helpful. Food disgusting. Noticed same dramatic difference in passenger treatment between SFO and Frankfurt legs of the flight. They treat the mostly Indian customers differently. I go to India every year. It was same last year. My suitcase broken in transit. Reported. No call back after several days. I’m US citizen of German ancestry. I feel badly about lack of service for India bound passengers."
Výhody: "Everything was fine even though the plane was late,"
Nevýhody: "I guess I can’t properly rate the flight because it was canceled and I ended up flying United. I will say that that flight was fine. I was disappointed that there were zero notifications telling me that my initial flight with Lufthansa was canceled. When I finally got through over the phone, I was booked for a flight that I couldn’t make and had to wait until the next day to start my trip."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Very good travel , good airplain , and good kosher food"
Výhody: "Nothing so far"
Nevýhody: "incoming flight was delayed by 1 hour, ensuring that we missed our connecting flight from FRA to BOS. Lufthansa staff could have already booked me on a next flight instead of having me go to a service desk and NOT being able to get me on a flight - I had to make my own arrangements while calling the Lufthansa help line.... Not a big fan of the airline and will try to avoid as much as I can."
Výhody: "Great service and flight crew"
Výhody: "excellent service of crew."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The flight attendants were very kind and attentive. Our flight was delayed twice, once in Frankfurt for late luggage and the ground crew left without pushing back the plane, then again in Seattle for a plane on the tarmac on fire. A 10 hour flight turned into 14 hours but I still enjoyed it. There was plenty of leg room and the seats were very comfortable. The entertainment was very enjoyable and the meals were satisfying. For such a long haul Lufthansa made the time flyby."
Nevýhody: "The crying baby a couple rows back. Also some smelly passengers that have poor hygiene."
Výhody: "on time great food extra legroom seat"
Nevýhody: "movies sucked"
Nevýhody: "Was not poker game :("
Výhody: "nice services."
Nevýhody: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Nevýhody: "Behind my seat there was a couple with a young kid kicking our seat all the time for 8 hours...the crew would walk by saw it and didnt say anything. The kid is young, not his fault. Kids are kids. But when i told his parents that we were being bothered they just ignored us. I believe the crew has to keep an eye on behavior like that and put a stop to it. I guess those are the perks of flying economy class. Cheap and nobody cares..."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Very nice flight attendants, the food was good, enough leg space."
Nevýhody: "My entertainment screen kept freezing, which was quite annoying when you are trying to watch a movie."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Crew was good"
Nevýhody: "Space is horrible on seat 64A economy seating in the 380 is very tight"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Exceptional service and quality. Flew economy but treated like first class. If I travel abroad again Lufthansa would be my number one choice."
Výhody: "Crew, comfortable, entertainment, drinks, clean toilet"
Nevýhody: "The food is the worst I've ever experienced in airliner."
Výhody: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Nevýhody: "No complaints"
Nevýhody: "Rather slow...and a lot of time standing around."
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Great flight Will go again!
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "The crew was very kind"
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Usual faultless KLM experience"
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Nevýhody: "Flight got cancelled"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "Slow service."
Nevýhody: "Better communication!"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Nevýhody: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"
Nevýhody: "No reading light in my seat..."
Nevýhody: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Výhody: "Restrooms clean, decent food and drink, nice cabin crew."
Nevýhody: "No complaints"
Výhody: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nevýhody: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Výhody: "I slept pretty much the whole time"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "Got to Amsterdam on time and everything was great including the staff"
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Výhody: "Night flight so no entertainment allowed sleeping"
Nevýhody: "Kosher food could be improved"
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Výhody: "The crew was very nice and helpful."
Nevýhody: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Nevýhody: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Výhody: "Nice crew"
Nevýhody: "Not loose my luggage:)"
Výhody: "Great and friendly crew"
Nevýhody: "In-flight system had some problems and seats seemed a bit uncomfortable"
Nevýhody: "Staff Curtsy and overall gestures!!"
Výhody: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Nevýhody: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Výhody: "Crew was attentive. Timings were spot on."
Nevýhody: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Výhody: "Check in agent extremely helpful and friendly."
Nevýhody: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Výhody: "It was very comfortable and pleasant."
Nevýhody: "Could be a little better the service, the dinner was late"
Výhody: "Entertainment system failed repeatedly."
Nevýhody: "Entertainment system failed repeatedly."
Výhody: "The whole crew is so kind"
Nevýhody: "Delta made my whole first flying experience the best."
Nevýhody: "More options for gluten free food. Always get the same dish"
Výhody: "Crew was very friendly and seat in KQ is super comfortable in Business."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Entire trip was easy and comfortable."
Nevýhody: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Výhody: "Flight was in time"
Nevýhody: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Nevýhody: "Being in the middle of the 4 seats with guys on both sides. They tend to restrict the space by using the arm rests."
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "The cabin crew was super patient and accommodating of the passengers."
Nevýhody: "Cramped quarters"
Výhody: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Nevýhody: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Nevýhody: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Nice staff, very professional and helpful."
Výhody: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Plenty of seat space"
Nevýhody: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Výhody: "Service was great, flight was on time and I really enjoyed everything"
Nevýhody: "Little turbulence but overall it comes as usual so it was worth the flight"
Nevýhody: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "Seat comfort in business class Professional and friendly crew"
Nevýhody: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Good boarding procedure."
Nevýhody: "Nothing much to add for a short journey."
Nevýhody: "There were not noodle soup ready this time."
Výhody: "The check in process was much better in the CFG airport than SFO. Very organized."
Nevýhody: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Nevýhody: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Výhody: "Friendly onboard staff"
Nevýhody: "Treated like cattle while boarding unless your preferred member. Average food quality."
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Nevýhody: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Výhody: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Nevýhody: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Výhody: "Friendly crew and exit row had nice legroom."
Nevýhody: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Výhody: "The flight attendant was very nice to me. TV was very good. space was enough ."
Nevýhody: "We had to pay for wi fi."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Boarding sevece was very nice and helpful Thanks so much"
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Food and service"
Nevýhody: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Nevýhody: "No entertainment or usb plugsto charge."
The flight was not full, there were some empty seats.
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Nevýhody: "Food/drinks extra cost, seat was broken and uncomfortable. Flight delayed and caused me to miss my int’l connection."
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Good crew, friendly and plane was spacious and well equipped"
Nevýhody: "Boarding and waiting to exit the plane were both very delayed"
Výhody: "Service is amazing. Food is even tasty did airline food. Staff is super polite and courteous."
Nevýhody: "Economy seats are less than desirable. I’m alarmist positive I booked premium economy in kayak. Never checked my booking and notice economy later. Could have gotten the same price for premium economy elsewhere. Super pissed"
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "No fuss, the cost benifit is perfect for short distances flights"
Nevýhody: "One of the planes was a A321, room for legs was short"
Výhody: "all of the same reasons as noted above"
Výhody: "Good staff and food"
Nevýhody: "Seats could have been better"
Výhody: "Everything was okay, except....."
Nevýhody: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "Short flight w/o problems, timely."
Výhody: "Well run and organized"
Nevýhody: "They had no sandwiches for purchase even thought it was a mid day flight"
Výhody: "The crew was nice."
Nevýhody: "No snacks on a two hours flight? Have to pay extra???"
Výhody: "food was good"
Nevýhody: "IFE was not good the equipment is very old and selection is limited"
Výhody: "The crew was amazing!!!!"
Nevýhody: "No leg room!"
Nevýhody: "The BA flights I flew on were not new. Lie flat seat is not Best in the class. The movie collection is not uptodate. British airways in flight service levels are relatively inferior quality. The cabin and toilets were not spick-and-span. Toilets were not kept clean from time to time. The toileterries provided are not high in desirability quotient and can be improved in at least one leg of the international flights."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Nevýhody: "Paid extra for mediocre seats"
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Nevýhody: "Seats are too narrow."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Nevýhody: "My flight from BWI-JFK was cancelled due to weather related issues and was rebooked to BWI-MIA-MAD, 5 hours late from my original departure and without providing any meal voucher despite asking from the agent. BWI-MIA flight was delayed due to air traffic clearance from the thunderstorm and almost missed my connection MIA-MAD by few minutes. Upon arrival in MAD, my baggage didn't make the connection and had to wait for 3 days before my baggage arrived"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
Only complaint was that we had no way to know about the additional 'Locator Form' that was needed for arrival at our destination (Czech Republic). We had no way of knowing the website, or that it was required until we came to check in.
Výhody: "The seats and plane condition were fine, however the crew was swearing and unprofessional."
Nevýhody: "No snacks available."
Výhody: "Even during a delay the crew remained professional. There was something wrong with the plan and I appreciate that safety was the main priority."
Nevýhody: "My 1 hour layover turned into a four hours past 2am arrival."
Nevýhody: "The food was pretty terrible, especially the egg breakfast."
Výhody: "Flight was short"
Nevýhody: "Could have not delayed the flight 3 times."
Nevýhody: "Boarded too many people and there key bridge filled up. Also, on a night flight just skip the credit card ad and let me get to sleep"
Nevýhody: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Výhody: "Comfortable seats and functional entertainment"
Nevýhody: "I placed my order for my meal and never got the meal. Crew was asleep and only served those that asked for their meals or stayed awake. Never got asked if I still wanted my meal or any other service during the flight."
Nevýhody: "All Excellent"
Nevýhody: "going through customs at the airport until barcelona takes in inordinate amount of time."
Výhody: "this flight was canceled!"
Výhody: "Crew was nice. I liked getting regular meals/snacks."
Nevýhody: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Výhody: "Good flight"
Nevýhody: "Nothing. Process was smooth"
Nevýhody: "The service from the check in desk to the stewardess"
Nevýhody: "It was an old plane (with short First class) and they changed various time the departure time without explaining until letting us wait without news for an hour on the plane before takeoff... and arriving at Miami without a door available, we had to wait further 30+ minutes in the plane"
Nevýhody: "Delay, the waiting room was very hot, very small place for many gates. Not enough seats for rest until my flight comes"
Výhody: "Please get a terminal that lands at Bradly terminal. busing around and waiting like cattle is not fun. I am sure First Class also feels this way."
Nevýhody: "excessive wait and shuttling."
Výhody: "Very nice gate, crew Very efficient boarding Very quick and efficient takeoff Rosario"
Nevýhody: "not much selection for in-flight food and nothing for entertainment. Rosario"
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Výhody: "Good job of the tripulation"
Nevýhody: "Audio of Entertainment, maybe was the headphones, but was not good"
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Nevýhody: "Crew do not know what kind of menu they have. We had white fish moqueca, rice was uncooked. Moqueca was flavored Boarding was very confused, we bought premium economy, on advertising we could check-in on business class, no specific line for business or economic, only separated line for first clas"
Nevýhody: "Jetblue Have a miserable attitude to their customer"
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "Landing and deplaning"
Nevýhody: "Literally everything else"
Nevýhody: "I was in line for 25 min I was there 90 min before but took me 25 min to check in and the lady said I was late for only 3 min I was waiting on line I still had 87 min before my flight and the lady didn't check me in for only 3 min that was my 25 min in line"
Výhody: "Nice crew, plane clean."
Výhody: "Comfortable chairs"
Nevýhody: "Pilot's skill level and ability - lots of maneuvering and a very poor landing"
Výhody: "See above"
Nevýhody: "See above"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Výhody: "Overall I liked a little of everything such as the entertainment, staff friendliness, comfort etc."
Nevýhody: "The food would be the one thing I didn’t like, there is only one option of a snack and it’s not very fulfilling."
Výhody: "excellent from ticketing to depaning"
Výhody: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Nevýhody: "Nothing in particular"
Nevýhody: "My grandparents were supposed to have escorts and assistants with their baggage, as they don't speak English and are elderly. In addition, one of their suitcases was lost and the other was rifled through. The overall service was very discouraging."
Výhody: "The flight itself was smooth."
Nevýhody: "Our first flight had an hour and a half delay. Missed our connecting flight. Had to wait two hours for a later flight that was then delayed another hour and a half. Absolutely horrific and inconvenient."
Nevýhody: "I WAS NOT ALLOWED TO BOARD MY FLIGHT BECAUSE I WAS ONL,Y 19 MINUTES EARLY RATHER THAN 20 MINUTES EARLY FOR CHECK-IN. SOUTHWEST WOULD NEVER BLOCK A PAYING PASSENGER BECAUSE THEY DIDN'T CHECK IN 20 MINUTES EARLY. I PAID $600 FOR THAT FLIGHT AND WATCHED IT SIT ON THE RUNWAY WHILE I WAS BLOCKED FROM BOARDING. IT WAS 20 FEET AWAY FROM ME IN THIS TINY AIRPORT. MY CO-WORKER WAS ABLE TO GET ON, BUT I WAS A COUPLE OF STEPS BEHIND BECAUSE OF RETURNING THE RENTIAL CAR."
Výhody: "Everything was great. Comfortable seats & good service."
Nevýhody: "Unfortunately, the flight was delayed because of a "problem with the plane"- we had to wait at the gate for 2.5hrs for the mechanics to work on it."
Výhody: "The crew did the best they could."
Nevýhody: "The 767 is no longer feasible at the load factors that the airline is using for it. Although the seats had been re-furbished, the overhead space is completely unsuited for roll on luggage and so, can't even come close to accommodating the number of bags that are brought on to any flight close to capacity. I would think that it would be beneficial for American to waive the checked baggage fee on any 767 flight to keep from boarding delays due to lack of overhead space. Also, on this flight we had the added problem of a maintenance issue. The flight departure kept getting pushed back in 15 minute increments and there appeared to be a disturbing lack of knowledge of what needed to be done and the time it would take to finish the repair and more on the paperwork to release the plane. We were kept in cramped and uncomfortable circumstances for 3 hours for a 2.5 hour flight.. This was a bad experience."
Výhody: "Boarding, crew"
Nevýhody: "entertainment, 1st luggage payment"
Výhody: "On time, clean plane"
Nevýhody: "A biscuit for snak"
Výhody: "Movie selection is great."
Nevýhody: "No cookies :("
Nevýhody: "Got charged to check in 1 luggage. $ 50 roundtrip added extra to my plane ticket cost, it used to be free .I will not use this airline again,now I know your fees."
Nevýhody: "Flight itself was good, but will never book via JustFly again. 2/3 of my flights were cancelled and I was never notified. Then I had to call to reschedule, which took almost an hour. Then they stated they would send my confirmation via email 24-48 hours. 3 days later and the confirmation still never came. SO I had to call again and wait another half hour. No point in booking through a 3rd party for that type of hassle."
Nevýhody: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"