Nevýhody: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Výhody: "The crew was really great and helpful"
Nevýhody: "Only thing that could have been better was ginger ale."
Nevýhody: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Výhody: "Crew, food, boarding, service"
Nevýhody: "Very tight seats. Not enough of leg room"
Nevýhody: "It would have better if the flight wasn’t 5 hours late."
Výhody: "Good entertainment options"
Nevýhody: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Nevýhody: "Seat comfort. Sore behind after 11hrs"
Nevýhody: "A little more leg room would be great"
Výhody: "Hospitality was wonderful. The food and drinks were great and the constant entertainment made the 10+ hour flight bearable."
Nevýhody: "The seats are comfortable but there is definitely not enough leg room especially if you are sitting in the middle seat. There should be some type of incentive given if you get stuck sitting between two complete strangers."
Výhody: "Very nice crew. The flight attendant brought me a second dessert after I raved about it (excellent strawberry mousse!) Warm croissants and bread for breakfast! The even came with seconds. Yes! Delicious Easter eggs on both flights. Good selection of movies"
Nevýhody: "The width of the seats. Tricky to have that elbow rest, it is you or your neighbor!"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The food was decent and on board entertainment was pretty good."
Nevýhody: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Výhody: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Nevýhody: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Výhody: "The crew was professional and helpful. The flight attendant was especially kind to the children giving them activities and toys to play with. The seats were spacious and comfortable. The food was good."
Nevýhody: "It’s a small thing, but it’d be nice to have more variety of movies to choose from."
Výhody: "Swiss Airlines Saff was very friendly and helpful"
Výhody: "The food was delicious, the staff was wonderful. Entertainment was awesome."
Nevýhody: "The leg room or seat closeness."
Výhody: "Smooth ride, most of the crew was very welcoming"
Nevýhody: "Some crew not so friendly. I was surprised we received dinner immediately but nothing again until breakfast box upon landing. It would’ve been nice to have a snack in between"
Výhody: "Steward Very pleasant, helpful and accomodating."
Nevýhody: "No information on the flight about how to proceed with our missed conncetions nor anyone to meet in Zurich at gate with information."
Nevýhody: "My flight was delayed more than 1 hour at least after overlay of 4 hours. I missed my flight from Vienna to Yerevan and the portion of my trip was detoured to Moscow and from there to Yerevan instead of 3 hours took me 8 hours. As a result of rushing and running in Vienna to catch my flight to Yerevan I feel and injured my hip, I would like a compensation , Please contact me at email@example.com or phone 703-609-8649"
Výhody: "The lovely nice stewardess and Crew kindness."
Nevýhody: "I have faced the horrific flight ever in my life last days, I never imagined a completely 4-5 Hours such horror turbulence on a long Night flight. thank God we made, and thank the lovely crew for their super support.."
Výhody: "Staff friendly and flight very smooth"
Nevýhody: "The breakfast was very poor. Two different servings of OJ(why?), non fat yoghurt and bread. Coffee came with only one cream. Media screen and audio did not work, and usb charger kept turning off. Barely able to recharge phone over the span of 10 hour flight! My next neighbor had same problem."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Nevýhody: "They put us in different seats. My 7 year old and 3year old were all sitting separately and we could not switch with anyone. The air hostesses were not as helpful as other airlines."
Výhody: "On time and good service!"
Výhody: "Very professional!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Flight was on time. Food was good for airline food."
Nevýhody: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Výhody: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Nevýhody: "Boarding was a little chaotic"
Výhody: "The crew made the right call after the Swiss computers shutted down"
Nevýhody: "Boarding problem. But I have to congratulate the crew for their efforts to overcome the problem in the best possible way"
Nevýhody: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"
Výhody: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Nevýhody: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Výhody: "The larding was terrible. I came in a wheelchair but am able to walk short distances. I spoke to man at the gate about boarding early and he said he would come and get me. But he did not and I had to push and shove with everyone else as their is no plan. Awful! Service was good. Lots of water and juice brought round in the night of"
Výhody: "So far so good."
Výhody: "Flight crew and gate agents were amazing"
Nevýhody: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Výhody: "Nice staff"
Nevýhody: "It was good"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "That is wasn't crowded"
Nevýhody: "That I had a 5 hour delay and I was t informed about it earlier"
Výhody: "Crew was really nice, comfortable seat, great experience"
Nevýhody: "I liked everything"
Výhody: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Výhody: "entertainment system was good. Pilot was nice crew was pretty nice ."
Nevýhody: "No leg room uncomfortable seats food has gone way down hill since 2 years ago. None of the good chocolates anymore. check in people at the gates were cold fish."
Výhody: "Great food and sevice"
Nevýhody: "Hard to sleep on the plane. Way too expensive to take a guitar as either checked luggage or carry on."
Nevýhody: "I have used the same carryon on several trips & only Swiss would not let me carry it inside telling me it was a bit high. Disappointed & surprised since never before I was told I had to check-in my carryon containing some essential items."
Nevýhody: "I was asked to move from my reserved seat for another flyer"
Výhody: "The straff is very nice. this made the flight a positive for me"
Nevýhody: "i work with tech stuff and i couldnt find the switch for english on the entertainment system, or how to turn it off so the glow would bother me."
Výhody: "Great crew, clean bathrooms, second baggage free"
Nevýhody: "Hot meals and different drinks available like coke or sparkling water, with payment if necessary ."
Výhody: "Food was good, crew was really helpful"
Výhody: "Movies and screen"
Nevýhody: "Flight delayed. Crew doesn’t speak good English"
Nevýhody: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Výhody: "My worst journey."
Nevýhody: "Uncomfortable seats. Very uncomfortable ride. Everything else was good but it’s becoming hard to fly this way."
Nevýhody: "Plane was delayed and boarding was a bit confusing at the start but then quickly fixed"
Nevýhody: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Výhody: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Nevýhody: "There wasn’t anything that I can recall that made the trip unpleasant ."
Výhody: "Very nice love it"
Nevýhody: "Very nice and love"
Nevýhody: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Nevýhody: "Flight was delayed by over an hour causing us to miss our connecting flight. Had to wait in the airport all night and no one from Turkish airlines did anything to help us or accommodate us during our unexpected overnight layover."
Výhody: "The food was decent"
Nevýhody: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Výhody: "Easy communication and promptness"
Výhody: "Excellent service"
Nevýhody: "Food quality was not as good as on a Turkish Airlines business class flight we took a few years ago"
Výhody: "Only the stewardesses very helpful and professional"
Nevýhody: "The seats"
Nevýhody: "Missed the connecting flight because of flight boarding delay on the original destination. The airline did not accommodate my non-English speaking parents for overnight."
Výhody: "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
Nevýhody: "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."
Výhody: "Everything was great"
Nevýhody: "Increase entertainment options but it was still great just need more latest music"
Výhody: "I love the food and service, thank you Turkish airlines, you are the best in the world"
Nevýhody: "Movies varaiety"
Výhody: "The service was good. And the staff were friendly."
Výhody: "2 & 1 carry On Luggages, NO PROBLEM even though my Luggage s were 2 + lbs extra Heavy. I like the Smiling Crew, food, comfort when taking off and especially Landing in Istanbul. I did NOT feel anything at ALL. The Crew excepted and kept my suit in a safe place, hanged till I reached Istanbul Airport."
Nevýhody: "Close to an hour delay in Los Angeles."
Výhody: "there are a lot of movie"
Výhody: "awesome flight awesome food"
Výhody: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Nevýhody: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Výhody: "The food"
Nevýhody: "Was late"
Výhody: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Nevýhody: "Good food and alcohol selection"
Výhody: "The saving grace for the trip was my segment of flight from Istanbul to Antalya. Excellent seating, service and overall experience. Thank you."
Nevýhody: "The flight departed late from LAX thus making me miss my connecting flight to Antalya. It was a long and tiring experiencing for a 74 year old women. Seats on the airplane were so small I could barely get in an out of them. No one to direct me at the gate in Istanbul and explain where I needed to go. Food very ordinary compared to other flights I've taken with Turkish airlines. Thought I was on a different airline flying from Istanbul to Antalya. That segment was excellent."
Nevýhody: "The lateness of flights"
Výhody: "The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me."
Nevýhody: "They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Food, manner, lounge in Istanbul"
Nevýhody: "slight delay on the outgoing leg"
Výhody: "The flight and crew is always great"
Nevýhody: "Food and not a great movie selection"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Výhody: "Overall enjoyable"
Nevýhody: "It would be nice if they spoke English better"
Výhody: "Comfy plane overall, good and entertainment was good!"
Výhody: "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."
Výhody: "Entertainment was great"
Nevýhody: "Lack of leg room; lack of air flow during entire flight and seats could adjust their own."
Výhody: "Service, food."
Nevýhody: "Check in booth when we checked in bags were very difficult to deal with."
Výhody: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Nevýhody: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Výhody: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Nevýhody: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
Výhody: "Helpful and attentive crew"
Nevýhody: "Terrible delays"
Výhody: "It’s nice to be in a plane fitted with modern conveniences. Great entertainment options."
Nevýhody: "I didn’t have a window at all. The staff didn’t offer any snacks to us. My bag was the only one that didn’t make it while I had a plenty long layover."
Výhody: "The crew was communicative and courteous."
Nevýhody: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Nevýhody: "uncomfortable seats, thin seat cushions"
Výhody: "The crew was nice!"
Nevýhody: "It was a good expiriance traveling with delta!"
Nevýhody: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Nevýhody: "Friendly crew and lots of good free snacks!"
Nevýhody: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Nevýhody: "Delta delayed the flight from LAX to SLC, which subsequently made me miss the connecting flight from SLC to ORD. Completely unacceptable"
Výhody: "The food and drinks on this Delta flight was much better than when I flew with them years ago. I was pleasantly surprised. Good entertainment too. Saw two movies I missed in the theaters..."
Nevýhody: "The legroom was decent, but I couldn't get comfortable. Pillow or no pillow, the headrest just felt wrong."
Výhody: "Good crew."
Nevýhody: "Very tight spaces. No tv."
Výhody: "The airline staff ladies were so wonderful. They were super friendly, efficient, thorough, assited the elderly on the flight, and continuously cleaned the cabin. they helped people organize the bags in overhead ducts and always had a smile. They should be the standard for service on all flights. Excellent job."
Nevýhody: "There was nothing I didn’t like."
Nevýhody: "Baggage was delayed overnight. With modern tracking, should have been notified that the luggage was not loaded on the same flight as me, eliminating my wasting 45 minutes at ATL realizing that my baggage was not coming and then having to queue to notify the airline that it had not come."
Nevýhody: "The crew do not know precisely their proceedings. This cost me alot of money, effort, and time."
Výhody: "Good i like i could watch movies from my phone"
Nevýhody: "Not sure"
Výhody: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
Výhody: "Everything was great."
Výhody: "Everything was great"
Výhody: "Every thing good"
Výhody: "Very satisfied. Great service"
Výhody: "The movies were spectacular"
Nevýhody: "Food was a bit plain"
Nevýhody: "Customer service"
Nevýhody: "Due to the earthquakes, the film festival I was going to was cancelled. Ten days prior to the flight I called AeroMexico to cancel and they said there would be a cancellation penalty, which was fine. When I tried to redeem my credit, they said there was also an additional "No-show fee" even though I called to cancel 10 days prior, which left a total of $70 credit after all their penalties. I called and emailed to complain but they did nothing but pass me to someone else who was equally unhelpful. I will never fly AeroMexico for any reason in the future."
Výhody: "The gentleman at the gate was super helpful and helped us check our bags at the gate."
Nevýhody: "Zero leg room. Zero arm room. The entertainment system did not function. No food for such a long flight unless you pay more then the food is actually worth."
Nevýhody: "Basic economy has way too many restrictions"
Výhody: "Great flight. Excellent pilot and the head steward or whoever was giving us update information was excellent."
Nevýhody: "Would have liked a meal offered after a long delay."
Výhody: "Food available was good."
Nevýhody: "Very tight space- could not reach floor when person in front of me moved seat into recline position. Could not get out of seat to go to bathroom when my seat mates were sleeping. Tough to load- tight spaces."
Výhody: "Short, straight-forward flight."
Výhody: "how short a flight it was!"
Nevýhody: "nothing to complain about."
Výhody: "Free earphones"
Nevýhody: "Delayed boarding Delayed flying after boarding Delayed in flight service"
Výhody: "Free ear phones"
Nevýhody: "Late boarding Late take off Maintenance after boarding Two hours before refreshments Boring movie Bumpy flight Very hard landing Home an hour late"
Výhody: "Let on time and arrived 30 mins EARLY."
Nevýhody: "Had to pay for meal despite length if flight."
Výhody: "The Flight Personnel was extremely helpful and kind."
Výhody: "Early boarding for family. Flight crew was decent"
Nevýhody: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Výhody: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Výhody: "Flight was delayed for over 6 hours. Not an ideal way to spend the day."
Výhody: "Liked seating in Delta Comfort w own space for carry on and earlier boarding. Staff was attentive snd friendly and offered many snacks. Good choices for tv. Should option of getting head phones as I had the wrong one. Comfortable"
Nevýhody: "Should have one free luggage for Delta Comfort. More variety of food to purchash"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Availability of flight. Quick flight, on time"
Nevýhody: "Lay over"
Výhody: "Delta does a great job overall. We used free skymiles from Amex and it was very much appreciated."
Nevýhody: "Not enough leg room! BS!"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "On time...great service!"
Nevýhody: "Seats were a bit narrow."
Výhody: "crew was very respectful and kind"
Nevýhody: "Flight was moved to a different gate, then delayed. We were given the absolute last seat in the plane that could not recline- not the seats I had selected before hand."
Výhody: "Short flight time"
Nevýhody: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Výhody: "Delta crew are always attentive."
Nevýhody: "Snack quantity and choices."
Výhody: "Place was clean; crew was nice and attentive"
Nevýhody: "Seats are small and uncomfortable for long haul flights"
Výhody: "Crew super!! Entertainment very good"
Nevýhody: "Plane excellent condition and super clean. Take off and landing on time"
Nevýhody: "Everything was super. Really"
Výhody: "The seats were very comfortable"
Nevýhody: "The entertainment"
Výhody: "The confort and quality of Lufthansa is excellent!"
Výhody: "Crew was really wonderful"
Nevýhody: "Seats were not comfortable and the food was terrible"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The bus was one of the most comfortable international flights I have ever been on."
Nevýhody: "Somehow, our luggage never made it to Rome, despite a nearly four hour layover in Munich. Disappointing."
Nevýhody: "Our luggage did not arrive at our destination!!!!"
Výhody: "Flight was delayed from LAX. No accommodation offered"
Nevýhody: "Accommodation. They were kinda rude about the whole experience"
Výhody: "Amazing service, the crew the seat was comfortable, the meals exceed my expectations, the movie selection, everything was awesome."
Nevýhody: "Can't think of anything.."
Výhody: "Not much compare to other airlines"
Výhody: "Better food than on flights I've been on originating in Germany."
Výhody: "Smooth flight, good service, seats above average"
Nevýhody: "Food quality has gone down"
Výhody: "Service. Crew genuinely cared about passengers.Well done."
Nevýhody: "Need more water service"
Výhody: ".Fast, professional and comfortable"
Nevýhody: "Touch screenes on displays"
Výhody: "The service was impeccable"
Nevýhody: "It was a bit warm"
Výhody: "Excellent service!!!"
Nevýhody: "Really nothing negative to share... just a little uncomfortable in economy class."
Výhody: "Great movie choices . Flight on time, comfortable. No turbulence, smooth."
Nevýhody: "I did not like the food … I’m allergic to dairy so I can’t have cheese or cream in pasta or milk in polenta with beef stew. So there wasn’t anything for me to eat. Plus the crew should tell you what kind of pasta you’re getting! I got the pasta but I didn’t know it was filled with cheese and cream but by the time they came back to me I told them that I can’t have this they didn’t have anymore left of anything so I didn’t have anything to eat. And the breakfast the next day was awful. And by the way I saw that the crew had a really good meal. I should be able to pick up meal ahead of time… When you’re booking. It was a long day with no hot meal."
Výhody: "Good selection of movies"
Nevýhody: "The food was soggy and not the greatest"
Nevýhody: "It was great experience with them"
Výhody: "The food was very good"
Výhody: "Great Service from the crew!"
Výhody: "New aircraft, clean, comfortable"
Nevýhody: "On time"
Výhody: "The flight attendants were very nice and friendly. I enjoyed the flight, mostly because of them."
Výhody: "Service on board was good."
Nevýhody: "The walk to the connecting flight was too long and took a lot of time."
Nevýhody: "I assigned seats for me and my daughter but they separated us in both legs. That's not good"
Výhody: "The food and service"
Nevýhody: "I don't have my luggage yet!"
Výhody: "Friendly flight crew, clean and nice airplane"
Nevýhody: "Can't think of anything. Keep up the good work"
Výhody: "We landed safely and weren't too delayed."
Nevýhody: "Food has not been good."
Výhody: "Flight crew was friendly."
Nevýhody: "There was at least 4 hours' delay in getting to St. Petersburg, due to the storm, and there was hardly any food or water served while waiting."
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "This was one of the most aggravating flights. I had a connection. Both flights were delayed and i had to run through the enormous frankfurt with my carry on cat. When i got to the next flight it was delayed 30mins and there were little updates. When i arrived in oslo i was late and so missed my connecting train. I had to wait 6 hours in the station for the next train. An exhausting and frustrating experience. There was one helpful steward on the lax frankfurt flight but the rest of the staff was not helpful."
Nevýhody: "Flight delay for over an hour with United"
Výhody: "The purser was very nice and professional, especially when some other crew members sometimes were not. Food was good and the seats were a bit less tight and narrow than in some other airlines."
Nevýhody: "Our toddler kept pushing the call button, which was very hard to prevent. A first crew member told us to stop it without telling us how - which is quite difficult. Only the purser later helped us to find a solution by gluing something over it."
Nevýhody: "Boarding was in organizes."
Nevýhody: "If You want to change anything about Your ticket, You need to call call centar which You can't get a hold at least for 20 minutes, personel at the booking department is extremely unfriedly (that was a shock because this is a business of service), my suitcase was broken"
Nevýhody: "Very annoying person next to me. I know that wasn't team's fault but she made my flight terrible."
Výhody: "Entertainment, comfort"
Nevýhody: "Food was not good. Too salty."
Výhody: "everything was ok ."
Výhody: "This flight was 11 hours and I could have lasted another 2 or so hours."
Nevýhody: "The lady who checks paperwork for animals at the front desk with Luftansa Airlines was uninformed and didn't know what she was doing as well as unnessarily rude. MY large dog was on this flight and after several employees had looked over my forms for him she came out nowhere and threatened to not allow my dog on board due to faulty and incomplete paperwork! I instantly went into a nervous condition of the sweats and scrambled to prove her wrong. When I asked again what was wrong with my (actually legitame paperwork) she just told me that at this point it didn't matter and that she would allow me to fly even though I was at risk of quarantine aty destination. I wasn't happy about this and asked again why there seemed to be an issue and she was unhelpful, handed me a business card for the USDA and told me that I was lucky to get away with her travel mercies for my dog. I had visited a USDA certified veterinarian and she hadn't given me the opportunity to prove this. I was confused and annoyed and while the other employees could see this about me, they apologized on her behalf. I really wish I had gotten this woman's name and work station so I could follow up with her and inform her on a few things. Other than that I love working with and flying Lufthansa airlines!"
Výhody: "The service was good. The food was average. I liked the complimentary wine."
Nevýhody: "They lost my bag. Huge problem."
Nevýhody: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Výhody: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Výhody: "The crew and service were welcoming, caring and attentive"
Nevýhody: "Many people bring the own headphones these days, but I didn't and provided phones were so-so, volume on touch screen was jumpy too,"
Nevýhody: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Výhody: "Great service and yummy food."
Nevýhody: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Výhody: "The crew was amazing. The food was good"
Výhody: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Nevýhody: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Nevýhody: "Could be better, say, like with Singapore Airlines.."
Nevýhody: "The flight was late to Helsinki and we missed our connecting flight to Barcelona that was also on Finnair. I was given a hotel voucher to a nice hotel with a complimentary dinner voucher. The dinner was a buffet that was limited and less than mediocre. A chicken option was not even provided, no soup"
Nevýhody: "2 н in plane, then tecnicans search and fix problems"
Výhody: "I liked the window seat."
Nevýhody: "They didn’t talk much about the landing card."
Výhody: "I got to my destination"
Nevýhody: "Endless waiting and lost luggage. Excuse was unpredicted weather conditions. It was snowing in Finland so they had to clear the Ice from the planes.. Snowing in Finland? How uncommon is that during December? I think most of this is poor ground handling In Helsinki."
Výhody: "In business class, seating arrangement, menu and entertainment excellent"
Výhody: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Výhody: "I liked that they said ...you need to wait for 5 hours for the decision to get you or not on the next flight...and how much it will cost you extra now after having a great night spent at the terminal."
Nevýhody: "All that matters for Finnair is that the flight took off on time... If you make it or not....if you know where to go...why to worry! It is your problem now! We will charge you up to "current" price now!"
Výhody: "The airplane is great. So much leg space!"
Nevýhody: "The food was poor, uninspired, ungenerous, inadequate. Perfunctory service. Poor movie choices."
Výhody: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Nevýhody: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."
Výhody: "was on time. Small airport, convenient transit without passport control,"
Nevýhody: "Small flight, longer flying time. Almost no service."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "It was a very smooth fly,enough space to sit,great staff."
Nevýhody: "The entertainment TV is very low quality ,bad sound and very poor choice of music.One in the front of me didn't work and I used one beside me..I don't take it too seriously,but that is what I experienced and noticed."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "The cabin was very clean and the flight was smooth dispite heavy crosswinds on approach."
Nevýhody: "The boarding was awfully slow, and the flight departed nearly half an hour late. The cabin crew offered free water and coffee, once. Even then I had to ask the flight attendant, they did not ask me. No entertainment on the flight, magazines were rather pricy so I read a book and caught up with some sleep."
Výhody: "The accommodations made me feel like I was in first class!"
Nevýhody: "The screaming child behind me ):"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nevýhody: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Výhody: "The crew were lovely, as were the people checking us in at the airport!"
Nevýhody: "We waited 3 hours to fix a water problem on the tarmack and were seated in the middle of a large group of school kids. Would have been happier without those 2 elements."
Nevýhody: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Výhody: "Food on into fight inedible..No Food on domestic. Charge for everything."
Výhody: "Pretty quick to get on board, entertainment was great, seat comfort was good., wifi and prices were stupidly over priced and slow.,"
Nevýhody: "American Airlines as usual has overly priced non-working wifi on a 10.5 hour trip.. He food was ok at best.."
Výhody: "Wonderful service from the crew, especially given that we were traveling with a toddler and an infant on such a long flight. Everything went smoothly."
Výhody: "Great airline. Food great comfortable seats."
Výhody: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Nevýhody: "Experienced very rude cabin crew"
Výhody: "The flight attendants actually seemed to enjoy their jobs, they all were very nice and smiled not like other airlines where the attendants are very stiff and anything you ask for seemed to annoy them. Drinks sizes more generous than most airlines."
Nevýhody: "a long flight from lax to lhr needs more snacks and refreshments"
Výhody: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Nevýhody: "The food - well it's airline food - ok but nothing exceptional."
Výhody: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Nevýhody: "No room in coach"
Nevýhody: "It was delayed uncomfortable and terrible service"
Nevýhody: "When I arrived to board my flight I was highly unsatisfied with the excessive charges I received for my luggage that was overweight (only by 7 pounds). I was not only charged an additional $100 for my second checked bag, but I was also charged $200 for the extra weight. As a college student traveling abroad for 6 months, I did not expect to be bombarded with these fees at the beginning of my journey. Due to this experience, I would like to have been notified ahead of time of the expected charges as it made me uneasy before a long flight."
Výhody: "Everything was good, cozy airplane, tasty food"
Výhody: "For once the seats have enough space. Airlines think we are cattle and that they can pack as much as possible every airplane. For once I was glad to have a confortable experience."
Výhody: "Kind staff"
Nevýhody: "Entertainment outdated"
Výhody: "I loved the flight it was o. Time the flight crew was great"
Nevýhody: "Everything was perfect"
Výhody: "The crew was just fantastic. ...."
Nevýhody: "I request special meal. ..unfortunately was not provided to me."
Výhody: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Nevýhody: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
Výhody: "The entertainment and service was the only plus on this flight."
Nevýhody: "When I booked my ticket a month in advance, British Airways was going to charge me extra for trying to book my seating in advance. They told me it would be free if I called 24hrs before the flight. I called 24hrs before and they told me they could not book my seats because the airport owned the seating. My first flight was with American Airlines, they gave me a boarding pass, however for my leg with British Airways, I had to go get ANOTHER boarding pass to board the flight. This airline was very inconvenient and I felt scammed booking with them. I would not recommend this airline to anyone!"
Nevýhody: "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."
Výhody: "I was feeling very comfortable, the hospitality was excellent, the flight was great Thanks very much on everyone"
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"