Výhody: "Sits are very comfortable and the food is amazing."
Nevýhody: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Food was good, crew was really helpful"
Výhody: "Movies and screen"
Nevýhody: "Flight delayed. Crew doesn’t speak good English"
Nevýhody: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."
Nevýhody: "Our first flight got delayed from lax and we missed our connection flight and they wouldn’t let us go on the next flight and instead we had to wait about 7 hours for the next flight!!! Also we got really bad seats on the other flight"
Výhody: "The crew was very attentive and pleasant to all business class passengers . The food and service were excellent and great presentation. Seats were comfortable and great for sleeping ."
Nevýhody: "There wasn’t anything that I can recall that made the trip unpleasant ."
Výhody: "Very nice love it"
Nevýhody: "Very nice and love"
Výhody: "The staff went out of their way to make us comfortable as possible"
Výhody: "The food was decent"
Nevýhody: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"
Výhody: "Old fashion service very attentive crew and plane very clean and comfortable"
Nevýhody: "Very odd in boarding as business class seemed we should have been 1st"
Výhody: "Only the stewardesses very helpful and professional"
Nevýhody: "The seats"
Nevýhody: "Movies varaiety"
Výhody: "Nothing am still didn’t fly because of Turkish Airlines in LA really now I have the worst time in my life because the stuff working they are not have heart and no patient only patient for money fees late really I’ll never leave my problems done I can’t believe now sir you texted me after long time to want what’s wrong with me by the way I recorded everything all the stuff and but u will see as soon I reported everything really if you have heart or just thinking after you know my story u will understand me I reported everything with agents and I was trying many many times to come one help me from turkey airline nobody care really you will see sir I’ll post all record to Facebook and YouTube and Instagram Twitter and also I have mybrother his actor and he do show in t.v Chanel and everyone in Egypt loves him so I’ll add this channel t.v like everyone they will see this sir not sir not ok what happens to me you still don’t know why’s going on but now am getting worse day by day nobody with me now sir I sitting with wheelchairs because my back it’s heart me can’t even walk and I lost 2 bags each bag have stuff cost more than 15000$ because it was 2 iPhone X and 2 HTC Vive And some clothes all brand new and play station sir I have all the documents to approve and I reported too anther bag almost 22000$ I have 4000$ cash and more stuff very expensive and the important things my paper work like very important because am CEO for Amircan OSHA Trasports and my tickets price and I paid another fees almost 200 $ don’t sir thinking I need this money sir money now doesn’t working with me when I back my family with wheelchairs really am never had this in my life and the first time I have Turkshairline Sir please be patient and listen to my story maybe u will feel me"
Nevýhody: "Please Sir I need help am got tired I went hospital and I can’t walking now cause Turkshairline. This first time i used buying tickets for u and you give me ticket from turkey airline and am never been with turkey airlines before, it’s the worse company I had ever seen in my life I got tired went hospital because of this company am very very sad ,please helping me my issue I bought tickets from you and then I went to airport to check in , the officer she said your bags it’s very heavy so i Said that fine I’ll paying the fees for extra, she said can you go buy in store 2 bags and move your clothes I said ok that’s fine, I went there back after am done she said am late u can’t take the flight because am late 3 mins i told her you just said go move my stuff and back the first I had emergency my sister she is past way 4 days ago and she is my twins and I didn’t see her for 4 years ago and then she’s past away I wish you feel me sir a and I explain her my this, she was trying tell me pay money for taken the flight next day and she wasn’t care sir she didn’t tell me sorry about my sister she’s only keeping talking pay money before 6 pm because after 6 it will be too much, so I told her please take my card and charge me and let’s me takes my flight I have emergency please she went inside and she took my card and she’s Back said my flight it will be tomorrow and charge me almost 200$ I said I didn’t say I want flight tomorrow and I feel very sad and she’s don’t care about my feelings but she’s was very care about money wooow, the end of day I getting tired to even speak and I was very very sad like i was thinking buying anther tickets for another company but she’s ready charge me and I left from airport to home back then I came next day and I went check in it was all the stuff different people and the lady she said my bags it’s big go buy one bag and move some stuff in this bag, again I said please can you cheak in and charge me extra bag let’s me fly she’s very very mean to me I went store and the lady from the store she’s was remember me because I went 2 times the first day and yesterday and back to check in she said am late for 2 mins and trying pay fees for next day, I was crying I can’t believe this I trying to explain her I was her last night and I have emergency nobody care nobody have feel me how am sad I trying to speak with anyone to help me nobody like all stuff they want done work and don’t care about Costmuer I went to Restrount and back nobody there and when I asked where’s all stuff they are left I was getting tired I have bags I trying to fond some one helping me nobody i got too much tired sir I was hospital yasterday I had 5 bags and I lost 2 bag I have big problem now for my back I got tired my body and my mind I have recorded all the stuff and from turkey airline I want send u the record and then you feeling me I only asked for help please help me I want flight and I can’t even walk it was too much please I don’t wants turkey airline"
Výhody: "Polite crew and staff, comfortable enough for economy"
Nevýhody: "Special meal wasn’t correct at first, crew corrected the mistake but the meal was absolutely terrible. Had the no lactose meal and it tasted exclusively of stewed tomatoes. Pack a lunch and don’t rely on the airport at Istanbul, there’s no options for people with food restrictions."
Výhody: "Food and entertainment much better than any other airlines."
Nevýhody: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Výhody: "there are a lot of movie"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Service was excellent and plane very comfortable for the long journey."
Nevýhody: "No vegan options. I thought I was getting a vegan meal that I called to request a month ahead of time and the flight crew told me they only had vegetarian. Needless to say my snacks were not quite enough to hold me for 13 hours."
Výhody: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Výhody: "Food, entertainment and the airline crew excelente"
Nevýhody: "The seat a little inconfortable for me"
Výhody: "Like most American Airlines, Turkish Airlines provides no-frills service. On the other hand, having a pleasant and respectful flight crew can make a tremendous difference in the passengers experience. We were lucky enough to have a flight attendant named Gulhan Who smiled the entire flight. She was professional, courteous, and service oriented. Most of the flight crew showed similar professionalism. Turkish Airlines had for better service then any of the American or European airlines I have encountered during the last 10 years."
Nevýhody: "The plane was old and not very comfortable. The food was horrible, and the in-flight entertainment was not very good."
Výhody: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Nevýhody: "Good food and alcohol selection"
Výhody: "Every thing about it the food and what you supply for each customers ✅"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "All is good except the airport the service at Istanbul airport are so bad plus the restrooms are so smiling and duty"
Výhody: "Entertainment was Okay, and that was the best of it."
Nevýhody: "Customer service gave us false information about delays, almost missed our flight. The check-in agent had to call for manager. And the manager told us if we didn't check-in online, they wouldn't have let us board our flight. The seats were cramped, the food is way worse than it was before. I doubt that we will fly with Turkish Airlines ever again."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Service, food."
Nevýhody: "Check in booth when we checked in bags were very difficult to deal with."
Výhody: "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
Výhody: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Nevýhody: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Nevýhody: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
Výhody: "The food was great, entertainment was excellent, flight crew was pleasant, seats were pretty comfortable."
Nevýhody: "Flight left over an hour late and I nearly missed my connection as a result."
Výhody: "Crew is amazing, as always"
Nevýhody: "Allergic needs were not met"
Výhody: "The boarding process was very good."
Nevýhody: "The cabin was too warm."
Výhody: "The staff was really friendly, food was great and there was plenty of entertainment during the flight."
Nevýhody: "I couldn't accumulate my miles."
Výhody: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Nevýhody: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Výhody: "Minus the delay the flight itself was great! Would definitely fly with them again"
Výhody: "Over all is ok"
Nevýhody: "Stay over in Istanbul, they gave only one meal for 24hr"
Výhody: "I read a lot of mixed reviews prior to my long trip from LAX to Stuttgart through IST leaving me skeptical as to whether I made the right choice. I was pleasantly surprised! The flights departed on time. The crew was so friendly and accommodating on both flights. The food was better than most airlines and the movies offered kept me entertained for hours!"
Nevýhody: "The boarding process in LAX was a little confusing and unlike any other airline. It made me think that it might be a bad start but that quickly changed once I got onboard."
Výhody: "Crew service, choice of in flight entertainment"
Nevýhody: "Food was below par."
Výhody: "Food tastes great. Kept me full the entire time."
Nevýhody: "Display panel for one of our seats was broken and after asking to have it reset, staff was not attentive to make sure issue was resolved before moving on. If you're going to be on a flight that long...you want to have your entertainment, and don't want to keep bothering someone to have it work. Also seats were cramped compared to other airline planes and staff seemed to not have an issue that there were some other people on the plane drinking bottles, getting drunk and loud."
Výhody: "I liked almost everything. The plane was clean and the seats looked new. Of course, space in the economy section can be tight but it is not worse than any other airline I have experienced. The entertainment was awesome with a wide selection of movies, tv and music options. I was even able to watch the primary debates LIVE from my seat which was amazing. The crew was amazing and very attentive. They made sure to provide us with whatever we needed and were always polite. This was the second time I have flown with Turkish Airlines and my experience was the same if not better this time around."
Nevýhody: "Leg room in economy line."
Nevýhody: "I was thrown into despair by the refusal of TA officials to help me in any way. I paid the full price of the flight but the officials of the airline were very unresponsive and unhelpful. I was delayed to the airport due to traffic and they refused to help me in any way. I have flown with this airline in the past and the airline was always kind and accommodating, but not so this time! I lost $1.1K for the initial fare and then had to purchase a separate $2.3K ticket to reach my destination. Absolutely NO other airline has been so dismissive to me. I fly United all the time, and they are worst by US standards, and yet (I never thought I would say this) United has always helped MUCH better than this airline! I called customer service and could barely understand their English, not to mention that they didn't care at all to help me. I lost $3.3K because of this airline. It was the worst travel nightmare of my life, and I have been to 50+ countries!"
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Everyone was super nice! Plane was clean. The food was good. The long flight was made very pleasant by SAS.
There was no Chicago to Stockholm flight! It had been cancelled 3 weeks before and you never told us. We had been put on a flight to Copenhagen instead. The SAS flight was fine. Kayak service, however, was terrible and unacceptable.
First time flying with SAS. Decent budget airline. Didn’t like having to pay for snacks and drinks. Seats were comfy. Took off over an hour late after sitting at the gate. Nice crew. Would probably fly them again if the price is right.
Nevýhody: "connection information very poor"
Výhody: "Great service. Very comfortable seat"
Výhody: "The flight went by fast."
Nevýhody: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."
Nevýhody: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Výhody: "Very professional crew"
Nevýhody: "One more pass at the end of flight to pick up more trash, to create less work for cleaning crew."
Nevýhody: "Could not have been better"
Výhody: "Everything!!! Excellent service"
Výhody: "Flight was on time. Bathrooms were clean."
Nevýhody: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Výhody: "Transfer time is not sufficient due to customs in Sweden customs inspection takes too long for only one staff."
Výhody: "Food was excellent!"
Výhody: "The crew was great and the economy seating was roomier than expected."
Nevýhody: "Long line just to drop bag off since I had already used the kiosk to check in, then 2 1/2 hour flight delay, charged for wine which should be complimentary on international flights."
Výhody: "plane is clean & seats are comfy"
Nevýhody: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Výhody: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Nevýhody: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Výhody: "on time polite staff comfortable flights with free coffee"
Nevýhody: "charging for bags"
Výhody: "The food"
Nevýhody: "Counter selling me an upgrade that was more expensive than I prefer. I.e., buyers remorse"
Nevýhody: "The crew was terrible very rude and terrible customer service skills."
Nevýhody: "Didn’t have veggies good on board"
Výhody: "Nice flight, comfortable seating, blankets/pillows/headphones were provided, and food was good."
Výhody: "Pros: -Good food -Good entertainment -Attentive staff"
Nevýhody: "Cons: -Uncomfortable seats ( I took the free seat and didn't upgrade) -Poor air circulation ( I hardly felt any AC) -Lack of overall plane space"
Výhody: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Nevýhody: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "The crew was incredibly friendly"
Nevýhody: "I would have appreciated a vegetarian option for the meal."
Nevýhody: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Nevýhody: "Food tasted Horrible"
Výhody: "Flight was not full so there was plenty of room."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Nevýhody: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Výhody: "Everything was great! At check-in I upgraded to SAS plus. Will choose that again.comfortable, crew was so nice and friendly. Food was amazing. Made my 10 hour flight great. ."
Nevýhody: "Crew unfriendly"
Výhody: "great plane and food and crew"
Nevýhody: "cant pre book luggage way too expensive for bags"
Výhody: "Not enough space to store items."
Výhody: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Výhody: "Everything. The service was great, plane was comfortable and the ride was easy. I will try to only fly SAS from now on"
Nevýhody: "8 years ago on similar flight from Lax to got, we had to retrieve checked bags in Sto, and then go through security. It was not clear at all on this trip if it was the same. SK agent at lax seemed unsure, Arlanda customer service agents at baggage in Arlanda also seemed unsure. We then learned from another airport worker at baggage they would go all the way through. It is very important to know since turn around time is very short, and I almost missed flight 8 years ago, and bags did miss it last time. Tks"
Výhody: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Nevýhody: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Nevýhody: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Výhody: "New and nice plane. Good amenities for coach. Good service for the most part. Food was tasty."
Nevýhody: "Breakfast was kind of rushed. Would have liked to have been offered water, tea, and coffee more."
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Výhody: "Flight was good and flight attendants were friendly. Really liked the snack."
Nevýhody: "Felt like a sardine - very tight. Would have preferred a larger jet for a 3 hour flight. Would have been ok if only an hour or so. Also, not able to use online check-in for ExpressJet service so on return flight my husband and I were seated separately. Fortunately, another passenger moved so we could sit together."
Nevýhody: "Instead of a direct flight from Los Angeles to stockholm I got three flights and two layovers just because they said They were understaffed and I ended up having a very long and terrible flight shifting from one airport to another and I did not get offered any upgrades or compensation for this inconvenience,"
Výhody: "Love the fact that the plane was clean and new!"
Nevýhody: "Wish we had more movies and more tv-shows,"
Výhody: "Seating on the older plane was larger and not as closely jammed together"
Nevýhody: "I had a screaming 2 year old child in the seat next to me and her mother either could not or would not control him. It was the flight from hell ..............."
Výhody: "Everything was a dream. The flight crew was very nice. The aircraft was modern and clean. Flight came with entertainment(movies and such at no hidden or extra charge) they even hand out complimentary headphones which u keep. Blankets and pillows were provided. And the food was light and healthy and wasn't bad at all. Obviously it's not fun being trapped in a small place for 10+ hours but everything else was good."
Nevýhody: "Length of trip, however this will take some technological advances. Not much can be done to improve this yet."
Výhody: "The cost of the flight was low and affordable - that's about it."
Nevýhody: "Not much legroom for an 11-hour flight. SAS provides 2 meals during the flight, which is similar to other airlines, however, drinks are only provided with the meals. If you want a drink at a different time, you have to pay for it. I find that quite unacceptable for a flight of this duration. The checkin agents (not employees of SAS) took quite a while to help me - almost half an hour, which prevented me from spending some time outside the airport."
Výhody: "Smooth flight"
Nevýhody: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
Výhody: "Very good crew."
Nevýhody: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "The crew was helpful and pleasant"
Nevýhody: "Punctuality. Following the schedule. 3.5 hours delay in LA ( plane from Poland arrived late) and 1.5 hours delay in Warsaw technical problems) on my first trip. 45 min departure delay in LA and 1 hour delay in Warsaw on my second trip. LOT really needs to improve timelines of departures on their ."
Výhody: "Seats in economy were actually comfortable"
Nevýhody: "Controls for entertainment system didn’t work"
Výhody: "yes yes excellent"
Výhody: "Plane comfort."
Nevýhody: "My checked in luggage was never put on that direct plane. I am very disappointed. I have to wait 2,3 days for its arrival."
Výhody: "2 hour delay, which had a quick transfer. My bag did not arrived with me. I submitted a luggage claim, they were supposed to call me up the following day which they didn't. I took it upon myself to go to the airport to collect my luggage. It took half day to take care of the luggage situation."
Výhody: "The seats and entertainment on the screen."
Nevýhody: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Výhody: "Cheap fair to Eastern Europe. Many new movies."
Nevýhody: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Nevýhody: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Výhody: "Flight is very fast, crew was amazing"
Nevýhody: "The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions"
Výhody: "The crew was disappointing."
Nevýhody: "I had to beg for a blanket, and other basic service."
Výhody: "Amazing crew, dedicated to serve in a perfect way."
Nevýhody: "Security. I got my wallet stolen from inside my backpack in the overhead bin."
Výhody: "LOT dictionary doesn't have the word: on-time,"
Výhody: "Crew, boarding."
Nevýhody: "Comfort, food, delays. Second leg had a 1 hour delay in boarding and once in the plane there was 2 hour+ delay to take off. Spent about 6 hours in a plane for a 3 hour flight. Only coffee and water were available free of charge. Sodad, juices and food has to be purchased."
Nevýhody: "Worst experience in all aspects I ever had. Starting with problems with carry-on luggage. Late boarding without even explanation. Stiuardesės ignorance during flight. Open racism on plane and Warsaw airport from crew."
Výhody: "полет был хороший, спасибо!"
Nevýhody: "всё было хорошо!"
Výhody: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Nevýhody: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Výhody: "Movie selection, games, food, dreamliner plane"
Nevýhody: "Legroom, seat comfort"
Výhody: "Safe flight"
Nevýhody: "Employers are rude, food is not eatable seats are not comfortable ..."
Výhody: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Nevýhody: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Výhody: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Nevýhody: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."
Výhody: "Great crew"
Nevýhody: "incompetent parents with hysteric crying baby, inattentive flight attendants"
Výhody: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Nevýhody: "The flight attendant was rather "bossy" than customer oriented."
Nevýhody: "Carry on 8kg Chairs are very tight"
Nevýhody: "Maybe I didn't ask or figure out how to conveniently watch films on the screen too far away for viewing. I do watch T.V. without glasses, but this was frustrating."
Výhody: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Nevýhody: "The flight wash cancelled."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Nevýhody: "Flight cancelled. The reticketing process was amateurish and unprofessional."
Nevýhody: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."
Výhody: "On time... great service.... will use it again!"
Nevýhody: "Good food, great staff, pleasent flight"
Výhody: "Nice seats, very friendly staff and amazing service"
Nevýhody: "Beef was over cooked. But is a plane so I understand!!"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "The flight was delayed two hours and I missed my next flight because of that"
Nevýhody: "Please note that Economy class requires separate luggage fee (70 EUR in airport) even if customer service confirmed by phone that your class includes it."
Nevýhody: "I paid extra for my seat, but it was uncomfortable from LAX to Warsaw - too tight and cramped that the cabin was hot through most of the trip. Crew was okay, but for such a long trip, I would expect more comfort than what I get on short one-hour trips on small planes here in the US."
Výhody: "Very comfortable"
Výhody: "LAX - Warshaw rotation looks underutilized, so should be easier to find cheap biz fare or get an upgrade. The 787 is a spacious plane up front, but LOT uses the traditional 2-2-2 layout with no direct aisle access from window. Also means you're still sleeping close and next to a total stranger. I don't know, I've so gotten used to Delta's biz layout with their direct aisle access and no touch points to a fellow traveller, I don't think I can look at anything more traditional as not a compromise and downgrade."
Nevýhody: "Credit cards didn't work in flight."
Výhody: "The price was fair."
Nevýhody: "They were very fussy about the weight of my carryon"
Nevýhody: "The luggage constraints, they pulled my luggage when it was clearly that other passengers had bigger heavier luggage."
Výhody: "Price, many food options"
Nevýhody: "Never seen seats so close together."
Piss poor experience with Iberia planes and staff, serviced by British Airways, booked through Kayak. I cannot express my disappointment enough. Connecting Flight from Sevilla to Madrid (IB3947) was DELAYED because Iberia’s lack of staff checking people in (we were in line for TWO HOURS in Seville). That plane was DELAYED taking off and landed in Madrid at boarding time (11:00am) for Chicago flight (IB6275). We went through passport control and arrived at the gate at 11:30 (flight scheduled for 11:40). That plane was also DELAYED and still at the gate but agents would not let SEVEN PASSENGERS ALL IN THE SAME SITUATION board. There were other passengers who missed other flights. It is unconscionable they would not wait when the delay was 100% Iberia’s fault AND the plane was in delayed status. Also, no one was manning TWO customer support desks to help us change, finding a THIRD after exhaustive search. Iberia created an UNEEDED travel mess for these passengers. Subsequent flights getting home were also a nightmare and I don't care to go into it anymore. All I will say is that Iberia coded that the flight landed on time (it did not) and British Airways couldn't help, nor Kayak. I don't plan on using Kayak again OR purchasing a flight marketed/serviced by another airline because it adds too much complexity when things go wrong.
Výhody: "The crew were helpful and efficient - it was a short flight so they had very little time to prepare the meal, distribute the meal and prepare the aircraft for landing - but they did."
Nevýhody: "The English announcements by the cabin crew (not the pre-recorded announcements) were difficult to understand at times due to the accent."
Nevýhody: "Crew need to be smile - we not in Russia"
Nevýhody: "Food is mediocre at best and selection doesn't vary."
Výhody: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Výhody: "Boarding process was easy and we made great time all the way from LAX to Madrid (I only had carry-on luggage so I can’t speak for their check-in process). Loved having a non-stop flight. Crew was attentive and professional. Great new movie selection. The one bathroom I went into was probably the largest airplane bathroom I’ve ever been in!"
Nevýhody: "However, I would have taken a smaller lavatory if it meant larger/comfier seats! I was pretty uncomfortable the whole flight. The leg room was alright for me being 5’6” but I’m not sure how anyone much taller would fare. The seats themselves were similar to a budget domestic airline. Fine when you’re only going a few hours, but on a transatlantic flight it really started to get to my back :("
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "Excellent crew and comfort during flight."
Nevýhody: "Confusion at time of boarding."
Výhody: "On time"
Nevýhody: "The small space between seats"
Výhody: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Nevýhody: "The seats and the lack of space"
Nevýhody: "No free food or drink was offered."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "The seat, the screen, the plane. Premium Economy in Iberia is totally worth."
Nevýhody: "The power source wasn't working, Premium Economy pax can't go to the Business class restroom, although is just next to their area and have to cross half of the plane for the 1st Economy class restroom."
Výhody: "The flight again was quick and easy."
Nevýhody: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."
Výhody: "Finnair landed their plane so smoothly...."
Výhody: "Our flight was subcontracted through another airline, Level, so my comments are related to Level."
Nevýhody: "I called the airline a week before our departure regarding the baggage fee. I was assured the fee was included in the price. However, at the time of check in, I was charged a $55 checked bag fee."
Nevýhody: "In LAX the boarding was unorganized and confusing to board a bus to be transported to the plane."
Nevýhody: "The cramped space"
Výhody: "Food, entertainment (great monitors), new cabins."
Výhody: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Výhody: "The staff was OK for the most part. I liked the entertainment options and WIFI service was easily accessible."
Nevýhody: "The seating was pretty bad. My seat couldn't recline (was in the last row) and the passenger in front of me reclined all the way back even when instructed to not recline so far (in passing, by flight attendants). So I spent an 11+ hour flight as a fairly tall person, in an extremely uncomfortable seating arrangement. I also noted my space issue with said passenger at the beginning of the flight and he still progressively went further back. I would've appreciated if flight attendants were more diligent about ensuring passengers are comfortable for long flights. Food accommodations were ok but they go heavy on bread for whatever reason."
Výhody: "I liked the Crew they were very patient with all the passengers. They were bunch of really annoying kids in front of me and handled them very professionally."
Nevýhody: "I didn't like that I could not control the air in business class. I spent good money to sit up there and I would expect to have control of the air because I had a 11 hr flight in a 90 degree plane. It was really a uncomfortable. Also I didn't like that their was no sporting events or cooking channels to watch on my flight and the movie selection were horrible."
Výhody: "Nice people. New air plane Good movie Excellent service"
Nevýhody: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Výhody: "Good and beverage selection was great"
Nevýhody: "Delayed departure I'm 6'4" and business seat is small Also crew should improve kindness and attention."
Výhody: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
Nevýhody: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
Výhody: "Overall I give the flight an average score, I like that everything was attended in a service oriented manner."
Nevýhody: "I didn't like the aspect of lack of order at the airport specially when boarding, crew seemed a bit lost for a second there. In some respects I felt the plane had a dated feel to it; but then, I've never flown with Iberia before."
Výhody: "Nothing stood out."
Nevýhody: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."
Výhody: "Seat location"
Nevýhody: "Staff was slow. Dirty food tray left at seat for over an hour. Food was terrible"
Výhody: "Food was good"
Nevýhody: "I could not cross my legs and my purse would not fit under the seat. Very uncomfortable flight. Fortunately they had a good selection of movies and TV shows to watch"
Výhody: "The only part of this flight that was good was when I deplaned at the end"
Nevýhody: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Výhody: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Nevýhody: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Výhody: "The plane was quiet, the crew was extremely efficient and polite."
Nevýhody: "No complaints."
Výhody: "Great space between seats, and very nice staff"
Nevýhody: "Flight conection failed"
Nevýhody: "Flight was delayed over 2 hours. Entertainment was non-existent. They offered us pretzels which is hardly an inspiring food choice. Prior to boarding the airplane the alarm got triggered in the gate were waiting in, took over 10 min for them to deactivate it. Staff were seen just casually standing around."
Výhody: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Nevýhody: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Výhody: "Direct flight with good entertainment system if you fly in one of the newer airplanes."
Nevýhody: "Poor service. It seems most if not all Iberia staff are not happy to work for this airline, and definitely hot happy to work with people. My kids asked a few times why those people were upset (regarding both flight crew as well as ground crew). Online services to request seat assignments does not work. We tried to get seat assignments over the phone, and it seems Iberia only picks up the phone if you going to purchase a ticket, otherwise forget about getting help over the phone, and/or online (email as well as website). After trying to obtain child menus over the website and phone, I drove to the airport Iberia desk to order it there two days before the flight. The desk manager was helpful and requested for us to send an email with the request, so he could set it up once the flight opened up two days before the flight. I sent out the email to find out on the flight once food service started that the request was never placed."
Nevýhody: "When I got on the plane there was urine on my seat and no one told me before I sat down. DISGUSTING"
Výhody: "The organization, the food, the beverages the stewardesses all were pretty bad, even the flight was late the boarding process was bad, I would not use them again."
Výhody: "Free entertainment (movies and games) during the 12 hour flight as well as 2 meals and one snack."
Nevýhody: "Received 2 ham and cheese sandwiches (which became tiresome)...maybe an alternative like pb&j sandwich should be offered."
Výhody: "Each seat had its own entertainment. The food was good."
Nevýhody: "We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!"
Výhody: "Guests were boarded quickly. Crew was friendly."
Nevýhody: "Food was tasteless and bland. Crew was not very attentive."
Nevýhody: "Hard to see how anything could have been done about this, but on my flight every seat was taken (except the one next to me) so I thought I'd have a little extra leg room....NOT!!! Then a 300-lb guy sits in the seat next to me. So for 11 hours I'm trapped by this guy's huge bulk and it was difficult to move my legs around any; very unpleasant. And I paid $45 to get that window seat instead of my original seat that had been randomly assigned!! I wish that airlines provided a couple seats for tall people, because our height is a kind of disability given the cramped seating (which average height people complain about)."
Nevýhody: "The crew were not friendly; they were kind of brusque. They didn't smile much, and seemed annoyed by passengers."
Nevýhody: "Not only was the audio broken so we couldn't hear the movie, but our overhead light was broken (all around) so we couldn't read. Service was terrible; attendants seemed irritated at small requests. We'll never fly Iberia again"
Výhody: "Flight was fine."
Nevýhody: "Lost luggage for now 2+ days costing me a lot of money to try to enjoy the trip and a friends wedding."
Výhody: "That agents had another flight scheduled in case we missed our connection due to delay."
Nevýhody: "That we were unable to make the connection, missed by only a few minutes which seems like more could have been done to help us get on. Would have liked to be given access to VIP lounge to relax and use wifi to communicate to others our delay to let them know we were okay. Voucher for lunch was at limited vendors, not easy to use. No water in toilet for washing, out of toilet paper."
Nevýhody: "3 hours delayed due to a mechanical problem."
Nevýhody: "We never got there"
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Výhody: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Nevýhody: "To have not flown with Norwegian"
Nevýhody: "We had a 3 hour delay! I must be compensated"
Výhody: "The crew is great"
Nevýhody: "The seats doesn’t move forward nor backwards"
Výhody: "Quick Boarding and little waiting in the seat. Rear door was open when getting off the aircraft which made things quicker."
Nevýhody: "At 6 ft, I only had enough leg room when I moved to a seat which had a spare seat next to it, allowing me to swing my legs. Otherwise, even when sat quite upright my knees would've been against the seat."
Výhody: "Good timing, efficiency"
Výhody: "The crew was amazing. They makes sure that we will be comfortable with a baby"
Nevýhody: "boarding was slow"
Nevýhody: "Pague extra al hacer mi checking para elegir asientos en puerta de emergencia. Me enviaron hasta los recibos. Cuando llegue a mostrador en Florencia mis asientos habían sido revendidos a otros pasajeros. Una estafa"
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Výhody: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Nevýhody: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Nevýhody: "The flight that was suppose to leave at 3 pm only took off past 11:00 pm"
Nevýhody: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"
Výhody: "Getting off the plane."
Nevýhody: "Everything else. This was the worst plane experience ever. The flight was super super delayed (as were several other Vueling flights) and we stood in the bag drop line for over 2 hours because there was no system and everyone was confused. Then when we finally got through they updated the flight status every 10 min confusing everyone cause the time kept changing and no one knew what was going on. Then they finally posted the gate and we had to run to the other side of the airport and then they delayed the flight again so it was over 3 1/2 hours delayed In the end. Then boarding was a mess and the plane itself was pitiful for how expensive that flight was. This is never going to be a company of choice for me. Definitely a last resort."
Nevýhody: "The boarding time has been changing every few minutes since the morning. I arrived in the gate where there were about 30 people with boarding passes but no assigned seats all overbooked. Half the people left on a bus then boarding stopped and we're returned back to the terminal going through security and hour or so later. The company reps had a big attitude problem and could provide no explanation to what and why anything is happening. In the end they tell us to leave the gate after 1.5 hours wait and look for new boarding info around 2pm. I managed to get on the flight by chance: no updated info was announced - I by chance heard a poor fellow working for the airline trying to find people at a nearby cafe who were supposed to be on that flight. If I had my headphones on I doubt I would be able to board that plane"
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Nevýhody: "The flight was cancelled after checkin . Trying to get an alternative was futile with no success.Had to drive 1000 km in the end. No announcements made in English. Plese advise how to get a refund."
Výhody: "Flight on time"
Nevýhody: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Výhody: "The staff were nice, and we landed which is always a bonus"
Nevýhody: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Výhody: "on time arrival"
Nevýhody: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Nevýhody: "Uncomfortable seats. Extremely crowded"
Nevýhody: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Výhody: "On time, easy check-in and smooth boarding"
Nevýhody: "Seating has limited leg room if you are tall. Seats also quite hard, but bearable over short distances."
Nevýhody: "Food and entertainment don’t apply to my trip"
Nevýhody: "Late a full hour leaving Florence, so late into London."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Výhody: "clean aircraft"
Nevýhody: "all good"
Výhody: "I got to my destination"
Nevýhody: "Kiwi overcharged me for my luggage inappropriately"
Nevýhody: "An hour late to take off, then the captain didn't turn off the seat belt sign for another 45 minutes in clear skies. My friend had to use the restroom but the flight attendants locked them and yelled at her everytime she tried. Very rude."
Nevýhody: "50 mins delayed with no apology."
Výhody: "Plane was clean and adequate seating"
Nevýhody: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Výhody: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Nevýhody: "Small. Narrow seats. Late flight"
Výhody: "Good crew, Lovely flight"
Nevýhody: "Slight delay but wasn't a big problem"
Výhody: "Older aircraft, seats were not comfortable."
Výhody: "The crew was was and efficient"
Nevýhody: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Výhody: "My first time with Vueling and it was great."
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Výhody: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Nevýhody: "I had no complaints"
Výhody: "Quick trip all went well"
Výhody: "Product is clean and cheery. Staff are nice."
Nevýhody: "Have to purchase everything, including water. Luggage fees are too high - shouldn't exist now that fuel is cheap anyway. Half of plane was empty for "weight balancing" while rest of us stuffed like sausages in all rows ahead of those. Boarding is a mess - takes way too long and is not organized."