I book every time Qatar when I m going to india because it’s good service nd cheap tickets
Wheel chair arrangements was not unorganized & poorly executed at Doha Airport
Výhody: "The check-in crew in Chicago was very nice and efficient. The flight crew on-board were not friendly, they were very curt and rushed, and did not go out of their way to be helpful."
Nevýhody: "Friendlier staff during the flight. Better food for breakfast. The connection port for my headphones did not work...I would not have been able to watch movies if I hadn't brought my own single connection head phones."
Nevýhody: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Výhody: "Flight is spacious"
Nevýhody: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Výhody: "Every time rest room sanitized for every passenger, onetime boarding and departure"
Nevýhody: "Food menu is very basics, same food again and again. Also the number of items is very limited, heavy sound in the flight, not able to sleep."
Výhody: "Very pleasant and comfortable flight."
Výhody: "No comments."
Nevýhody: "No comments."
Výhody: "Crew was excellent"
Nevýhody: "Food could be better and please offer drinks before you serve meals like European air lines."
Výhody: "Crew was terrific. Great service. New aircraft are comfortable too."
Nevýhody: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Výhody: "Flight attendants were very polite."
Nevýhody: "The seats could be more wide."
Výhody: "The crew provide good service but personally i did not like the food that could be lot better."
Výhody: "Food was ok"
Nevýhody: "There should be someone to guide for connecting flights"
Nevýhody: "If they had gate number on bording pass from Doha to ahmedabad."
Nevýhody: "Qatar Airways... Never to expect more"
Výhody: "Crew was nice. Seat was broken for recliner."
Nevýhody: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "crew is good and helpful."
Nevýhody: "The food was terrible. Needs to improve the quality of the food."
Výhody: "The crew was very nice, courteous and helpful"
Nevýhody: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Výhody: "Everything was good"
Nevýhody: "Veg Food"
Výhody: "Good service and a modern airplane"
Nevýhody: "The check in at JFK, too chaotic"
Nevýhody: "Entertainment for a 4 hr flight was terrible"
Nevýhody: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Nevýhody: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Výhody: "Excellent seats..."
Výhody: "Food was great."
Nevýhody: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Výhody: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Nevýhody: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Výhody: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Nevýhody: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "The crew was very polite. Being able to track flight path. Assortment of videos. Plain was very clean. Blankets, pillow, headphones, and all beverages free of charge."
Nevýhody: "The food was not good. Not very much leg room. Did not like the 15 lbs. carry on weight limit."
Výhody: "Snacks and the crews on board"
Nevýhody: "The crews in the airport, not friendly. They dont even smile!"
Výhody: "quick eficient"
Nevýhody: "long flight"
Nevýhody: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Výhody: "The entertainment was good without any hiccups"
Nevýhody: "The crew was in a hurry burry which didn’t give a very good experience. I would suggest the crew to be little more tolerant and make their customers feel good.foo"
Nevýhody: "Flight delay by 4 hours!!"
Výhody: "Great travel experience. We flew economy. Spacious, good service, comfy, on time."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Not much except the on board crew are nice."
Nevýhody: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Výhody: "Great crew members. Very friendly and helpful. Qatar Airways is great about providing pillows, blankets, ear plugs and eye masks. Really good food as well."
Nevýhody: "The seats were very close together. With the tray folded out it was right against me without being extended. Leg room was cramped."
Výhody: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Výhody: "Crew were helpful and not interefering in long flight"
Nevýhody: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Nevýhody: "We had to wait for about 5 years, more than 3 hours unscheduled wait. During this time we were provided with a very poor breakfast."
Výhody: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Nevýhody: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Výhody: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Výhody: "Great airline...nice staff, very attentive and polite."
Výhody: "Amazing airline with excellent crew and ground staff ever willing to help!"
Nevýhody: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."
One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Výhody: "Everything was excellent on this flight."
Nevýhody: "Maybe the food menu? But it wasn't bad."
Výhody: "Food was really hot & good customer service"
Výhody: "The food"
Nevýhody: "If there was Headphones on flights"
Výhody: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Nevýhody: "I was very happy with my flight experience with Swiss."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "The inflight entertainment was great and helped to pass the time. The food was good for airline food."
Nevýhody: "The flight staff was just okay - they could have been friendlier. The seat cushions seemed old - they were comfortable enough for sitting but not comfortable to sleep."
Výhody: "Crew was nice"
Nevýhody: "No WiFi on a 12 hour flight, but we could all see the full signal WiFi for the crew, aptly named. LXCrew. Awful to see them using WiFi when we are unable."
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "We were happy with everthing"
Výhody: "The space of the seat is wide. Nice chocolate."
Nevýhody: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Výhody: "The flight waited for us as transit after delay of the firs flight from Munich"
Nevýhody: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Výhody: "The service"
Nevýhody: "No entertainment"
Nevýhody: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Výhody: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Nevýhody: "Short flight with no entertainment, no means to charge devices."
Výhody: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Nevýhody: "I can’t think of anything I did not like at all"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Nevýhody: "Boarding took way too long. Plane left almost 30 minutes after scheduled time."
Výhody: "New plane"
Nevýhody: ""Swiss" and punctuality are not anymore going together"
Výhody: "Food and entertainment"
Nevýhody: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "My own seat had ample legroom, good crew."
Nevýhody: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Nevýhody: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "Very professional!"
Výhody: "Friendly service and food"
Nevýhody: "Older plane with no entertainment"
Výhody: "The Crew is amazing and the plane is comfortable."
Nevýhody: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Swiss has the most cheerful crews I've seen, and their enthusiasm is infectious which makes it easier to tolerate being cramped in a plane for hours. Also, I love that they give you a Swiss chocolate at the en of the flight."
Nevýhody: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Výhody: "Good food!"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "We arrived early"
Nevýhody: "No entertainment, no pillows or blankets, uncomfortable seats"
Výhody: "My luggage was lost for two days on the flight from Tampa to Zurich and/or Zurich to Naples. It was delivered by the end of the second day. But before that I found out I could not choose seats online for any of the Swiss Air Flights to and from Europe. It "had to be done" at the airport. Why? Never explained. I called Travis International, the agency booking the flights. Totally useless conversation resulted with no explanation."
Nevýhody: "The Flights were longer than other airlines taking similar routes. The routing was absurd. To go from Naples to Munich and then turn around and go to Zurich before the 10 hour trip to Tampa made no sense. Lousy routing and customer service. Eidelswiss apparently is a lower-end branch of Swiss Air. My airfare was as much as and more than my other friends who flew Delta, for instance. Flights on other airlines did not take 10 hours from Zurich to Tampa. I lost the ticket receipts and could not claim anything for the items I bought to try get through the two full days without luggage, even though the airlines has a record of the claim. Outrageous!!"
Výhody: "Entertainment was excellent and they made it a very comfortable flight."
Výhody: "Everything ran like clockwork"
Výhody: "plane was huge and clean. hour flight, was shocked to have service. Bravo!"
Nevýhody: "gate number on ticket was different from where plane left from. Almost missed my flight."
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Nevýhody: "In this flight nothing , one of the worst I have ever had ."
Výhody: "the entertainment system was perfect, there were lots of movies and shows to entertain you, including newly release films. there were games and music also availble. the seating was comfortable we had blankets and pillows. The beverage service great and the food was good to. although there could have been better options in terms of the dessert ( ice cream taht was provided)"
Nevýhody: "the boarding was poor, we waited in line to board and they did not announce to us that we need to have our ticket stamped before we got to the door, as a result we were sent out of line once the ticket was stamped we had to rejoin the line from the back. When i got through they then said something was wrong with my ticket in which they took it and I was pulled out of the line. they should try to the ticket check and the boarding line at the same time"
Výhody: "Good service from attendants."
Nevýhody: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Výhody: "I have been flying to Greece and back many years now. I have never seen,such comfort in a plane,such great service,so many snacks and meals,and the crew was coming by every 30-45 minutes for water. We were served Swiss chocolate and also the best ice cream I have had in my life. Best flight and best plane I have flown in my life."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "I loved the food, the crew, and the entertainment."
Výhody: "Great crew, and on time, of course: there Swiss!"
Nevýhody: "Tech old and seats uncomfortable and plane loud."
Poor air circulation, no one truly enforcing mask usage, one bathroom not working and no WiFi in a cross-country trip. First class fare not worth it at all.
I had to cancel my trip because of COVID delta. My brother who I visiting got scared and didn’t want me to visit. I paid for insurance that you provided through your site. Allianz hidden in terms that canceling because of COVID fear isn’t covered. I was never offered insurance through delta on your site witch I would have bought. Delta isn’t even giving me a credit for a flight and keep my money. What a scam and I’m very disappointed in the services I received.
Výhody: "We like how delta still has the middle seat open. Makes it feel more comfortable. Also the loading the back of the plane first. Always was a smart idea, glad it’s finally happening."
Výhody: "Everything was amazing"
Nevýhody: "Nothing really."
Nevýhody: "Older plane so the entertainment system was dated and the touch screen didn’t work for me in certain areas, but otherwise it was a great flight. Efficient customs in Minneapolis as well!"
Výhody: "Great crew members. Very friendly and helpful."
Výhody: "Crew attentive and helpful"
Výhody: "The access to the full library of entertainment & internet access included with the flight ."
Nevýhody: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Výhody: "Everything! Thank you"
Nevýhody: "Nothing. Thanks"
Výhody: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Nevýhody: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"
Výhody: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Nevýhody: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Výhody: "Delta Premium Economy (or whatever it's called) is definitely a step up. Food is pretty good and seats leave more room, so you don't feel crunched."
Nevýhody: "First seat (no chance to put thngs underneath seat in front) MUST have a real space (as even economy generally has). There was a small pouch that would fit almost nothing. Staff was poor. Never a smile or friendliness from flight attendant and no help when asked."
Nevýhody: "Everything was excellent."
Nevýhody: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
Výhody: "Overall service was great."
Nevýhody: "Flight was delayed 5 hours."
Výhody: "Skywest flight. No issues. Friendly cabin crew. Short 40 minute flight."
Výhody: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Arrives earlier than scheduled, no wait time on runway taking off or getting to gate after landing. Rare to not have these delays occur in some form every flight...excellent"
Nevýhody: "Nothing, the flight was a rare perfect 10/10"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Delta always tries to do the very best. There were no issues with Delta."
Nevýhody: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Výhody: "Fast boarding and complimentary snacks."
Nevýhody: "I was seated next to a very large woman who came over the arm rest onto my seat."
Nevýhody: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Výhody: "Customer service was great"
Nevýhody: "They change schedule day before we flight, the change schedule 2 time while were flighting"
Výhody: "Could be among the best landings ever. I felt nothing as we touched down in Salt Lake!!!"
Nevýhody: "Multiple delays in Atlanta"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Friendly staff.."
Výhody: "Excellent service, God flight"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Nothing I can think"
Nevýhody: "The seats selection"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The flight got us from Anchorage to Atlanta on time."
Nevýhody: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "Very dated plane. First class seat was worn, crooked, and uncomfortable. No entertainment offered. Almonds or biscuit cookies were the only food options."
Výhody: "The flight left on time and landed earlier than anticipated"
Nevýhody: "The seats were narrow and very upright"
Nevýhody: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."
Výhody: "Flight was very comfortable and had a lot of space to move around"
Nevýhody: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Nevýhody: "Boarding was a mess"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Nevýhody: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Výhody: "Gate agent arranged flight via Salt Lake City and also gave me $15 lunch coupon for my troubles. She was awesome!"
Nevýhody: "Dealing with West Jet to refund a mistake on the ticket purchase."
Nevýhody: "Delta allowed us to board knowing of possible weather delays at the destination! Once on board the captain announced that we could not take off due to weather at the destination! Why didn't they let us just sit in the airport until Delta knew one way or another? Been sitting, trapped in the plane, no AC, no announcement from the flight crew. Could be waiting in relative comfort inside the airport!!"
Výhody: "Nice smooth, quick flight"
Crammed in the middle seat of a 3 seat-row, facing the wall
Výhody: "Too short For my experience is not hectic"
Nevýhody: "Entertainment crew food"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "They were making luggage issues with all passengers"
Výhody: "Over all good service."
Nevýhody: "Passenger seats. Very uncomfortable need more legs room and more padding."
Nevýhody: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Výhody: "Great hospitality, food was as ordered, plenty of drinks, energetic staff"
Nevýhody: "Gate experience at IST was sub par"
Nevýhody: "The serbice qnd food was terrible"
Nevýhody: "Cabin temperature was very cold"
Výhody: "Charged me >$700 for missing a flight. This never happened earlier. Customer service girls are robotic: they just repeat the same lines. THY wasn't like this, something major has changed."
Nevýhody: "Zero effort to reaccommodate."
Výhody: "Comfortable seats, good service."
Nevýhody: "To be expected, but no vegan options for food"
Výhody: "The service, food,seats,crew,hot towel, slippers & more."
Nevýhody: "Nothing. Everything was great!"
Výhody: "Overall experience was good."
Nevýhody: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."
Výhody: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Výhody: "Everything was great, thank you for your service."
Nevýhody: "Connecting both flights would be good"
Výhody: "Entertainment was OK boarding was a good comfortable sitting."
Nevýhody: "I did not have an option to order kosher meal when I did my online check-in so I called customer service and the lady on the line barely spoke English and even though I warder kosher meal and verified it with her when I go to the plane the crew told me they don't have a kosher meal for me. The crew was unwilling to help me find something else to eat and they were very rude. I am very disappointed of their customer service standards. I will not use Turkish Airlines again."
Výhody: "Friendly staff, decent meals, comfortable seating"
Nevýhody: "Istanbul airport- needs major refurbishment"
Výhody: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Nevýhody: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."
Výhody: "Service, Media"
Nevýhody: "Seat room, very tight."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Flight attendants were not helpful or friendly."
Nevýhody: "Flight attendants were not helpful or friendly."
Nevýhody: "I requested a wheelchair at the airports but didn't receive that service."
Výhody: "Professional and friendly staff"
Výhody: "Love how the crew always take care of you and are very nice."
Nevýhody: "Seats can be a bit better"
Nevýhody: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."
Nevýhody: "This 13 hours and 5 minutes flight was extremely hot. Regardless of how many times we've asked the flight attendants to make it cooler for us, nothing changed. By the time, we get off my shirt was soaking wet. Imagine flying for so long under these conditions. What an horrible customer service!"
Výhody: "Everyone in the crew was friendly and helpful. The flight was long, but seemed shorter because the crew was attentive."
Nevýhody: "My flight was delayed."
Výhody: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Good food"
Nevýhody: "No bed to sleep in"
Výhody: "Food was good."
Nevýhody: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."
Výhody: "Best value on the market. Excellent service. Great food and beverages. Very good service. Excellent Longe in Istanbul makes Most Club Longe look like a dump."
Nevýhody: "My TV remote was broken. I could have used next seat but was too lazy."
Výhody: "It is just superb"
Výhody: "Airplane and entertainment were nice."
Nevýhody: "Flight left an hour late so we missed our connection."
Výhody: "Good crew, good food, good entertainment."
Nevýhody: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Low prices & generally good service and entertainment"
Nevýhody: "This airline used to be excellent. Now, the prices have been going up and the standards down. Service not as good, food not as tasty, plentiful and varied, crew not as warm and attentive. Instabul airport was the usual chaos, which does not add to the experience for transfers. Also: boarding started late and of course was not done and time and since we lost our slot we were further delayed taking off. That made the transfer time even less and the situation more stressful."
Výhody: "Comfortable, tasty"
Nevýhody: "The flight was delayed in 40 mins Our entertainment system didn't work"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "On time boarding but stayed 20 minutes over time to take off."
Nevýhody: "My flight dates were changed by the airline which made me change many of my plans. My son's seat was broken and Tv didn't work (13 hour flight). Overall uncomfortable seats with very minimum seat recline option. Poor food. Staff was little "cold" and not attentive."
Nevýhody: "Several TVs were not working. While some were repaired the TV for my viewing did not work. Though it was set right it failed raw weal times."
Výhody: "Best airline food I have ever had. Most comfortable long flight as well."
Výhody: "The seat was good"
Nevýhody: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Výhody: "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
Nevýhody: "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
Výhody: "lots of leg room good food"
Výhody: "Had no idea the Turks ran such a top program that to me was superbly close to my experiences with Emirates."
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Just to be honest and to take care of people
Check in agent in Budapest was terribly rude and sent us off to the side to "go call united" because "there was something wrong with our ticket." He wouldn't explain what was wrong so we didn't know what to tell United. After standing in a corner for more than 30 mins, another agent offered to help us. It turns out the only problem was that we hadn't completed our check in online, (which we couldn't because the app would not let us input the correct expiration date for our passports) ...and he just didn't want to have to put our information in himself. We could have missed our flight because of his laziness!!! He was also the only person in the whole airport NOT wearing a mask.
Výhody: "Great staff , amazing dinner, and the entertainment screen size was best"
Nevýhody: "Seats could be a little bigger"
Nevýhody: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Plane was awesome and comfortable"
Nevýhody: "Delayed without updates for hours"
Nevýhody: "Food and seats"
Výhody: "Crew was amazing."
Nevýhody: "Nothing everything was great!"
Výhody: "It was really nice having the bassinet for our little one."
Nevýhody: "My wife encountered a rude attendant after simply getting up and asking for water."
Výhody: "Crew were great. Very friendly & helpful"
Nevýhody: "Lufthansa really need to serve something better than high school cafeteria grade food"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Standard flight and comfort."
Nevýhody: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Nevýhody: "No WiFi, seats had no cushion"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Lufta Hanza canceld the flight"
Výhody: "Not much compared to Lufthansa from AID to Munich."
Nevýhody: "Old plane, old movies, service was mediocre"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Good customer service"
Nevýhody: "Seat was not comfortable and food was not great"
Nevýhody: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Výhody: "Crew was hospitable and flight was clean."
Nevýhody: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Výhody: "On time-well organized!"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Wonderful crew and amazing soft landing, like cream."
Výhody: "WiFi on long flight from Detroit to Frankfurt"
Výhody: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"
Nevýhody: "Flight was delayed over an hour after we had boarded the plane. Sat at the gate the whole time. Crew started to pass out juice, water and coffee. You know when the coffee comes out, you aren't departing any time soon."
Výhody: "Flight itself ok"
Nevýhody: "Three gate changes. Finally herded us into a holding area to bus us 100 yards to the plane. After carefully having small children and special needs go first into holding it was a free for all to get to the bus."
Nevýhody: "Thisnisnthe locationwhere my luggage got stuck"
Výhody: "Good gate agent, legroom was actually okay."
Nevýhody: "Missing assigned flight (see previous flight comments), lack of crew service"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Appreciate the entertainment options and the crew did an excellent job ensuring that we all were as comfortable as possible."
Nevýhody: "Wish there were individual air vents that could be used to help cool off those of us who were hot. Really did not like the hour we sat on the runway waiting for a gate at O'Hare. No entertainment, no bathrooms, no getting up to stretch our legs and it got hot. While not necessarily the airlines fault, it was a sour end to an otherwise good flight."
Nevýhody: "They forgot the luggage at Frankfurt."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "When my traveling companion suddenly became acutely ill the flight attendants stepped right in and assisted him to an available Business Class area where he could be cleaned up (including changing his soiled shirt to a clean one from the 1st Class supplies) and made more comfortable. They checked on him frequently during the rest of the flight and made arrangements to get us assistance off the airplane in Detroit and through the crowded airport in record time in order to get him to the ER as soon as possible. We are so grateful to them for their caring help during what could have been a very embarrassing situation."
Nevýhody: "We had no complaints or suggestions. Flying with Lufthansa was a wonderful experience during a difficult situation."
Výhody: "Great airplane seats in Prem. Economy."
Nevýhody: "Information access to cancelled flights was horrible. Impossible to get assistance."
Nevýhody: "I paid money to select our seats on our flights and did not get those seats on any of the four flights we were on. It was a complete scam. I asked a flight attendant and she told me lufthansa does not have the option to pay for seat selection. Every other aspect was good."
Nevýhody: "Boarding was in organizes."
Nevýhody: "I don't care for disembarking to a bus. Business class could have had larger seats instead of leaving an empty seat between people."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Flight was uneventful-no excitement, just the way air travel should be"
Výhody: "More seating space on short flight then long flight bigger plane?"
Nevýhody: "All good"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"