One of the flight attendants was incredibly rude. She knocked into me five times and never apologized once. She spoke harshly to several other people as well. Unfortunately, I did not catch her name.
Nevýhody: "There was no food ..."
Nevýhody: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Výhody: "Food was good ."
Nevýhody: "Didnt turn on the AC until were in air, implying that everybody was sweating for 30min from boarding to ip in air. Crew refused Green Tea, saying it is only offered in Business class"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Cabin crew were efficient"
Nevýhody: "Open check in counters on time as scheduled. They were half hour late at least"
Nevýhody: "Poor desk service Food at breakfast A joke"
Výhody: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nevýhody: "Two of the flight attrendants in our area were in a bad mood and it showed."
Výhody: "Swiss took care of arranging hotel for us and substitution flight."
Nevýhody: "Missed connection flight because of delay"
Výhody: "Food was tasty. Crew was very good."
Nevýhody: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Výhody: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Výhody: "My own seat had ample legroom, good crew."
Nevýhody: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Výhody: "Dry. I’ve food and really felt pampered"
Nevýhody: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"
Výhody: "Very professional!"
Výhody: "staff was very nice"
Výhody: "Everything was as accommodating as possible."
Výhody: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Nevýhody: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Nevýhody: "space at my feet!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Smooth, on time flight"
Nevýhody: "See above about missed flight because of SWISS and no help or communication. Still haven't left and not happy."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Flight was comfortable and crew was second to none. They were very attentive and courteous."
Výhody: "Everything ran like clockwork"
Výhody: "entertainment selection"
Nevýhody: "upgrade entertainment system, needs touch screen and screen wouldn't turn off completely. leg room and space under seat"
Nevýhody: "Not enough leg room"
Výhody: "Flight was safe and crew was professional"
Nevýhody: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "I enjoyed the service provided once we boarded the plane."
Nevýhody: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Výhody: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Nevýhody: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."
Nevýhody: "Headsets did not work"
Nevýhody: "Terrible seats and old.entertaineme.t system"
Nevýhody: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Nevýhody: "Flight delayed four and half hours. In this time not acceptable. I am not sure if I will fly Swiss again."
Nevýhody: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Nevýhody: "excellent food and hospitality"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Didn’t wait for 8 passagers on a delayed flight for 5 more minutes to make the flight
Crew was officious, but understandably so because of the number of people on board the flight.
The stewardesses were very kind and helpful
Ease of check in to boarding. Clean Aircraft. Food was of poor quality
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
Výhody: "The service and patience"
Nevýhody: "Everything was great"
Nevýhody: "Nothing really"
Výhody: "Seat was comfortable, good movies, etc"
Výhody: "Most of it was of a reasonable standard."
Nevýhody: "Plane was full"
Výhody: "The food was good. The lane was comfortable"
Nevýhody: "The flight was nearly full, and the 767 is a large aircraft. I think it would be preferable if Virgin Atlantic would board the plane by zones, similar to other airlines."
Nevýhody: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."
Výhody: "Limited numbers in the top deck, silence, service and deplaning first."
Nevýhody: "Food has to much of an asian slant."
Výhody: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Nevýhody: "Lack of importance shown to safety of young children."
Výhody: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Nevýhody: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Výhody: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Nevýhody: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Nevýhody: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Výhody: "The ground staff was on top of it and the boarding process was smooth, but the cabin crew was brilliant. I’ve never had such pleasant service on a western airline. Well done. Entertainment system is top-notch, and the food was acceptable."
Nevýhody: "The booking process and paying for luggage is disappointing. Plus, I paid a $90 upgrade and just moved up two rows in the same section. Sneaky."
Výhody: "Great movie selection"
Nevýhody: "They need softer seats...had to stand half the time"
Výhody: "Staff on this flight were excellent"
Výhody: "Flew virgin after long time and kind of disappointment with comfortable seats. seats space is tight and legs space as well with some box under the seat."
Nevýhody: "seat comfortable and let space"
Nevýhody: "You charged me for a checked bag. This wasn't made clear when I booked the flight."
Výhody: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Nevýhody: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Nevýhody: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Výhody: "Cool flight, mainly because it was empty. Good food"
Nevýhody: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"
Výhody: "good plane and timing"
Nevýhody: "meal was not served according to the request and no sound support from the staff"
Výhody: "The crew were very friendly and attentive through out flight."
Výhody: "From the check in to the service on board was very good. Staff were polite and respectful."
Nevýhody: "The food was small. There did not serve bread with the meal"
Výhody: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Nevýhody: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Výhody: "I liked that the boarding went really fast and the staff at the JFK airport was super nice and helpful."
Nevýhody: "I didn't like how rude the airplane crew was and how useless and unhappy they were. The sits were very uncomfortable and the food didn't have any taste."
Nevýhody: "Very small leg room"
Výhody: "Aisle/window seating!"
Nevýhody: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Výhody: "My flight was delayed boarding, Entertainment wasn't exciting oppose to other Virgin flights I have taken in previous years. Food wasn't great. I had teriyaki chicken with rice and I left it. Big dislike - when I was checking in online I found some economy seats I couldn't allocate for my seating due to additional charge applies. I think this is very off putting as I have been a Virgin member for years and it is very disappointing."
Nevýhody: "I liked the Airbus carrier which had only two seats (window and Isle) on each sides oppose to three. It felt more comfortable."
Výhody: "Makes travels to LAX a little easier for us dedicated Virgin Melbourne folk. Can. Ow fly direct to LAX without going through Brisbane and Sydney. Food was great. Boarding seemed a little slow. Flight was smooth and on time. Welcome back Virgin."
Výhody: "Food was great, plenty of it also"
Nevýhody: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."
Výhody: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Nevýhody: "Some meal choices were a bit sparse. That's my only complaint!"
Výhody: "Nothing - except the toilets with tabs for lifting the seat & adjustable headrest. They forgot to load our toiletries overnight pack too!"
Nevýhody: "The 787 has vastly inadequate Economy toilets - ONLY 4! For 200 passengers. Inadequate lighting for,boarding, unable to activate reading lights until AFTER TAKEOFF = groping in semi darkness, BAD! No window blinds = woken up by blazing sun in middle of 11 hr night flight, even with sleeping pills my sleep was wrecked, even with eyemask. Passengers penned in on narrow aisles by trolleys, unable to walk around plane & risk of DVT. Passengers disempowered by restricted space, lighting, mobility. I want more control over my personal mobility &, lighting. Horrible headsets (bring my own). This flight departed 2.5 HRs LATE from JHB & the crew & cavin service was SLOW. NO requested second cup of tea brought - I waited 20 mins & climbed over trolleys to get another one, even though it was requested of cabin crew. Do they just ignore us? Or forget?"
Výhody: "Genuinely pleasant cabin crew, good service, good food."
Nevýhody: "Virgin Upper Class seats are cramped, with very limited stowage space. Turning the seat into a lay flat bed (and returning it seat at the end of the flight) takes some effort--not the simplest of processes. I'm not tall, but my feet protruded into the aisle so I was being disturbed whilst sleeping. Seat is also quite narrow--feels quite claustrophobic when sleeping."
Výhody: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Nevýhody: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Nevýhody: "Boarding process was unorganized. Food was mediocre compared to emirates. Video monitor was poorly designed and limited options on movies and languages. Crew is just average compared to other airlines Online checkin and seating choices were difficult to do and not user friendly"
Nevýhody: "BYOjet cancelled my flight"
Výhody: "The crew left my breakfast in the sear next to me because I was asleep (unfortunately i didn't notice till I started to disembark...)"
Nevýhody: "I couldn't get comfortable enough to sleep very well, even though I was in a window seat (which I can normally lean on)."
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Výhody: "The in flight entertainment was above average and the seats were decent"
Nevýhody: "The attitude of the cabin crew was generally poor; at one point when I returned the post meal rubbish one member of crew commented to another on the lack of wrappers in my rubbish the other crew member replied "maybe he ate it" as this conversation took place directly behind me I assume they thought my headphones were plugged in."
Nevýhody: "Cold draft at all times."
Výhody: "Everything was excellent. Food, service, attendant, on-time etc,"
Výhody: "There was no food or entertainment, but for such a short flight that's fine"
Nevýhody: "It's so confusing when they list Virgin and Delta interchangeably, when you're not exactly sure which you're going to get. And in my experience, there is a huge difference between the two, so I prefer to know exactly which airline will be servicing me. Just be more clear in listing on flight info. This was not a Virgin flight, it was a Delta one."
It was on at the terminal we were at in Las vegas, we were all the way at the end of one of them, I think it was c.... Dates 41 42 and 43.... They were in a row from left to right and we were scheduled for 42.... Right before that 41 was loading and yet the line started on the right Chris crossed 43 42 over to 41 causing foot traffic confusion, and yet the left side in front of gate 41 was relatively empty...... Eventually some Delta step did come out and assist but for about 40 minutes it was quite confusing and crowded
Výhody: "Crew is amazing and friendly"
Výhody: "Customer service as always"
Výhody: "Crew was extremely friendly, service was great, and dinner was awesome"
Nevýhody: "Flight was late for one hour"
Výhody: "Nice plane, good service and pilots, great landing - no issues at all."
Výhody: "The crew was great!"
Nevýhody: "The boarding was the worst I’d ever seen! No structure, only 1 person was taking tickets to board and would stop every third person to go back to the counter and checkndomething, holding up the entire boarding process. We were supposed to start boarding at 8:05, but started at 8:35...."
Nevýhody: "Delayed takeoff by an hour because the plane was too heavy. Had to kick 8 passengers off the flight before they would takeoff."
Výhody: "The movies"
Nevýhody: "They didn’t have any blankets left it was really cold on plane"
Výhody: "5 hours delay"
Nevýhody: "5 hours delay"
Nevýhody: "The area in the back of the plane by my seat smelled like dirty feet."
Výhody: "Seats were horrible, we all booked together and a bunch of my group got bumped to a different flight."
Výhody: "Informative communications during delay"
Nevýhody: "Rushing to board resulting in bad customer service during boarding"
Výhody: "The crew did their best to accommodate for the hot mess."
Nevýhody: "The temperature was unbearable. My dirt and pants were soaked with sweat. It was very hot."
Výhody: "Food and entertainment not applicable"
Výhody: "Staff were friendly and helpful. Planes were clean and food excellent in first class."
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "On time"
Nevýhody: "Small air craft"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Nevýhody: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Výhody: "Great flight attendants and very clean"
Výhody: "Timely, organized, polite staff and pilots. Delta gets 5 stars all around."
Nevýhody: "WiFi wasn’t working but we were informed so not really a negative just an observation."
Nevýhody: "Delayed due to problem with the door"
Výhody: "Time of the flight"
Nevýhody: "Space in the plane"
Výhody: "Great movies...."
Výhody: "early take off and early landing"
Nevýhody: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Výhody: "Understanding crew, and a helping attitude"
Nevýhody: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Row 40 was uncomfortable due to inability of seat adjustments."
Nevýhody: "Couldn't adjust seat"
Výhody: "The entertainment"
Nevýhody: "The boarding process is a bit backwards. They board by zones with the front of the plane going first, so if you're in the back you get stuck in the aisles waiting for these people to sit down. They should board the back of the plane first."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "the staff"
Nevýhody: "your seating is ridiculous, to the point of dangerous! People could never get out of the seat rows let alone the isles. I will seriously avoid flying Delta again as there is no concern for safety or comfort. It is obvious they are more concerned with money than costumer service!"
Výhody: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Nevýhody: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "When I finally was assigned a seat (after my "Runaround"), I got a slight upgrade: Row 12 was a roomier seat and I got a choice of fruit for a snack."
Nevýhody: "Runaround by gate agent: The gate agent was located about 15 yards from the actual gate. I waited there 20 minutes before anyone showed up, to get a seat assignment. When she showed up, she said she would not give seat assignments for another 15 minutes, so come back then. When I came back she said she wasn't giving seat assignments; go see the person checking in boarding passengers at the gate. That agent said she couldn't give me a seat, but watch the monitor for my name for seat assignments, then come back. Why couldn't the first gate agent say that instead of giving me the runaround and wasting my time???"
Výhody: "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
Nevýhody: "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
Nevýhody: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Nevýhody: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Left on time and got in early"
Výhody: "Comfortable plane"
Nevýhody: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Nevýhody: "No fruit and cheese available to purchase one the flight. Need more than cookies"
Výhody: "It was as fast!!"
Nevýhody: "Nothing was offered, my bag was checked at the door but no big deal"
Nevýhody: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Výhody: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Výhody: "Its the way flying should be. The flight attendants were very pleasant and funny"
Nevýhody: "Entertainment system wasn't working all the time. Didn't bother me I was reading"
Výhody: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Nevýhody: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
6 hour delay, cancelled connection flights, a 14 hour trip turned into 32 hours.
Charges for simple things like blankets and headphones, Wi-Fi was double other flights, crew was passive aggressive, only served one meal on 11 hour flight, very bad quality meal and very small. Will not be flying with again.
Terrible seats terrible food terrible everything
2 Times gate changed than final hour my seat changed , I think someone else paid better than me
Výhody: "The seat wasnt comfutable"
Nevýhody: "Flight was 3 hours delayed due to technical problems. Then it was moved up 40 min without enough time to have someone get back for boarding. Barely made the flight."
Nevýhody: "Excellent assisted transfer between Austrian Airlines flight and Lufthansa flight to Seattle in Frankfurt. Boarding in Frankfurt could have been handled easier in groups by seating. Friendly stewards, good entertainement and food options. Quiet B 747 plane, spacious overhead stowage."
Nevýhody: "very rude staff. I think what they do is illegal. they lie to customers and advertise wrong information. I wish i had the time to take them to court."
Výhody: "Lufthansa is always reliable. Flight was fine. The staff were kind and efficient in their jobs."
Nevýhody: "There is no inflight entertainment on these flight but I brought my own."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Super comfortable"
Nevýhody: "Every think was very better"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Flight from dc to Frankfurt was delayed 4 hours. Flight from Frankfurt to Amman was cancelled and rebooked for the next morning."
Nevýhody: "The plane is still on the run way waiting for a gate & I’ll miss my shuttle bus to my next stop. Darn..."
Výhody: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Flight crew made up time to arrive on time despite late arrival. They are pretty amazing - they got a plane hundreds of miles in the same time it took the ground crew to get my bag from the plane to the baggage claim."
Nevýhody: "Frankfurt is just an awful airport. Too many landings and not enough infrastructure. Also tired of planes having to park thousands of yards from the terminal. The time to get the bag is as long as the flight. Each about 55 minutes. There is very little about German efficiency here."
Nevýhody: "Our flight was cancelled from Nashville to Chicago due to "mechanical issue" so we were unable to get on the flight to Naples. United rebooked us on a flight leaving the next day, and we are currently sitting in Chicago on a 6 hour layover. So no, I am not happy at all with this experience. We are missing a day in Italy and have been charged a day stay in Sorrento which we are unable to use. I have contacted United customer service to see if they can compensate us."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Great crew and plane"
Nevýhody: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Nevýhody: "My luggage was lost. But that can happen with any airline. Lets wait to see how long it takes to get it back to me."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "No entertainment on this flight"
Výhody: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Nevýhody: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Nevýhody: "I didn't like going downstairs to the bathroom. I'm sure there is a good reason why we did it. Also, the seats are too close together for a trip of that length of time."
Nevýhody: "Boading priority was not possible, due to the massive amount of people crowding the entrance. Very hectic and uncoordinated boarding process. I always fly first row to be able to work with my laptop, however due to a last minute plane change the new A321 did not have a 1D or 1F, only 1A and 1C. I had booked 1D, but was moved back to 5D with absolutely no option to change back to the first row to finish my work. I had to sit sideways to be able to work, and it was extremely uncomfortable. I don't understand why they couldn't have moved me back to the first row and move the non-SEN/HON sleeping members back to 5D and 5F, or at least asked them if they would mind. The plane was massively late, and I missed my followup meetings at the airport."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Crew !!!"
Nevýhody: "Very long distance to gate Z 69 with no time to cost my knee pain !!!"
Výhody: "The connecting flight was late and the airlines went out of their way to make sure that we and our baggage got on the flight."
Výhody: "Only best part of Lufthansa is newer planes. Smooth rides. However, I don't think they can count on their customers base only on one positive for long run."
Nevýhody: "Flights were late and boarding was caios, no one had any clue what to do. Blankets were filthy. Entertainment had limited choice. Considering I took six flights in this month, I will let it slide that they ran out of New movies. Worst part was food. Obviously, there is no quality consideration when they decide menu. Check Emirates or other similar fare bracket airlines to understand the gravity of Lufthansa food problem. If one reason I had to choose to drop Lufthansa from my future consideration then that would be worst food and drinks. I would strongly recommend that they should assign people who need additional time to board at the back of the plane. It will help them to go back of the plane faster and avoid gridlock in the middle. Another advantage is it will help other passengers leave plane faster at the end of the ride. Boarding process will be come significantly faster by filling the plane from back to front by loading passanger with children and who needs time at the first loading area at the back of the plane. Thanks"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "United airlines a319 was quite shakey felt uncomfortable whereas the Lufthansa connection with the a320 was way better only a bit shakey but felt comfortable and enjoyed the flight."
Nevýhody: "United airlines connection was quite bad. Was 15 min late but didn't really mind it"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Boarding and flight was on time"
Nevýhody: "Seats and comfort was heavily compromised in economy class"
Nevýhody: "Boarding was in organizes."
Nevýhody: "Without having any real complains I felt the crew could of been more attentive and welcoming."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "What a wonderful experience. My husband is a very tall man and he had commented on how much leg room there was in this plane. Everything was very comfortable, people were very polite. Wonderful experience. We also appreciated in the terminal in Munich the free coffee and newspaper stand when we left the plane. How refreshing it was to be able to get a free cup of coffee after a 6am flight. We will be looking into Lufthansa again!"
Nevýhody: "Missed this flight"
Výhody: "Beautiful aircraft!"
Nevýhody: "They ran out of meals, later got business class food and it was really bad even if served on ceramic plates , and real flatware, need to improve the food!!!!!!,"
Nevýhody: "The buses to the planes had no ac. It was like a sauna. The plane was not ready for boarding so you were in the bus for 25 minutes. It was in the 90s in the bus before they opened the doors"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The stewardess who served drinks and snacks were kind, fast, and efficient."
Nevýhody: "The woman at the United Airline check in counter before we boarded the plane was rudely yelling at everybody to board the plane. She was very unpleasant, not welcoming, no smile, just plane yelling."
The flight was fine, nothing special, but no problems either.
More space . Several delays , boarding process and security extremely disorganized and time consuming
Nevýhody: "Cannot ask for more"
Výhody: "Boarding a smooth flight"
Nevýhody: "Food absolutely"
Výhody: "Nice crew"
Nevýhody: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Výhody: "Service was very good"
Výhody: "Everything was excellent . I was very happy with this flight.Thank you so much."
Výhody: "On time & clean"
Nevýhody: "Can’t really say"
Výhody: "Good entertainment choices."
Nevýhody: "Seat could be more comfortable"
Výhody: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "None of them above I'm not happy at all"
Výhody: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Nevýhody: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Nevýhody: "Austrian airlines did not even notified us about cancellation."
Nevýhody: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Nevýhody: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Nevýhody: "Delayed longer than the flight time"
Výhody: "The stewardess is very polite and accommodating n"
Výhody: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nevýhody: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Výhody: "A bit more leg and knee room."
Nevýhody: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Nevýhody: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Nevýhody: "The worst airline, customer service ever"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Výhody: "The flight was comfortable and very timely."
Nevýhody: "Very little leg room."
Nevýhody: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Nevýhody: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Výhody: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Nevýhody: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Výhody: "You guys have. Very professional crew !!"
Nevýhody: "The customer service In Europe wasn’t helping out at all"
Výhody: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Výhody: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Nevýhody: "Nothing - it was a great flight"
Výhody: "The flight was very smooth"
Nevýhody: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
Nevýhody: "It was late No food"
Výhody: "Being on time"
Nevýhody: "No pillows,only carb food"
Nevýhody: "Food I think getting worse."
Nevýhody: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Nevýhody: "The flight was delayed and I lost my luggage."
Výhody: "The venue was overall ok"
Výhody: "Attention during waiting time and inside cabin"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Service was great and the flight on time."
Výhody: "So I had to fly to Munich, and rather than flying direct on terrible United, I took a connecting flight via Vienna. Flight was full yet still departed on time and even arrived early. The seat was comfortable and flight went very smoothly. Food served on board was perfectly edible. Disembarking also went without problems. The flight staff even accommodated the requests of a particularly nasty Russian family seated behind me even though they were total jerks. I was very impressed with their professionalism."
Nevýhody: "Nothing. I will make a point of trying to fly via Vienna in the future. Airport is very pleasant and well run."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "Fastboarding, left on time. Cleaner aircraft, too small for carry on. Carry on promised at staircase, delivered at luggage claim."