Nevýhody: "The aircraft arrived late in Istanbul for the connecting flight to Egypt causing us to miss out flight which made us wait 5+ hours in the airport which was a huge inconvenience."
Výhody: "Helpful crew, good food, smooth flight."
Výhody: "Food was excellent! And plenty of it"
Nevýhody: "Temperature way too warm"
Výhody: "I don’t like any thing take them over 5 hour to take me to the hotel"
Nevýhody: "Everything I don’t like I don’t think so I will fly for free even"
Výhody: "The food was great for airline food."
Nevýhody: "I didn’t get upgraded to 1st class. ☺️"
Výhody: "Timing. Food and service"
Nevýhody: "Unanounced delay of about one hour due to long unexplained route"
Nevýhody: "Seats allocation was uncertain until we checked in"
Výhody: "Friendly, charming and welcoming staff."
Nevýhody: "The serbice qnd food was terrible"
Výhody: "Food and entertainment was great."
Nevýhody: "Delayed at origin and layover. Crew was a bit hard to track down at times."
Nevýhody: "The booking experience was exceptionally bad. Never again through you."
Výhody: "Excellent service and food. Good selection of movies. Great overall experience."
Nevýhody: "Crying baby and squealing toddler."
Výhody: "Personal Travel bag"
Výhody: "Food Free wine and drinks Good movie selection Good headphones Good and nice team"
Výhody: "Everything was fine"
Nevýhody: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"
Výhody: "The service was excellent and the staff was so professional and nice"
Nevýhody: "Staff was less than friendly and seats were not very comfortable in coach."
Výhody: "Everything was great, thank you for your service."
Výhody: "Good connection from SFO to TLV. Good service good food"
Nevýhody: "No problem"
Nevýhody: "Connecting both flights would be good"
Výhody: "Friendly staff, decent meals, comfortable seating"
Nevýhody: "Istanbul airport- needs major refurbishment"
Výhody: "Service, Media"
Nevýhody: "Seat room, very tight."
Výhody: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Výhody: "Flight attendants were not helpful or friendly."
Nevýhody: "Flight attendants were not helpful or friendly."
Výhody: "Professional and friendly staff"
Výhody: "Movie options and food"
Nevýhody: "Not enough leg room"
Výhody: "Loved the service, food and airplane itself."
Nevýhody: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Výhody: "Worst airline ever"
Nevýhody: "Worst airline ever."
Nevýhody: "Everything was pretty good."
Výhody: "The flight attendants were incredibly kind and attentive"
Nevýhody: "Bathrooms were a mess. Badly need more cleaning throughout flight"
Výhody: "The crew"
Nevýhody: "My screen wasn't working"
Výhody: "Good food"
Nevýhody: "No bed to sleep in"
Výhody: "Crews attitude, professional behavior"
Nevýhody: "Not enough leg room in economy class"
Výhody: "It is just superb"
Výhody: "Good crew, good food, good entertainment."
Nevýhody: "Very cramped economy seats; no reclining. Rude gate personnel in Istanbul."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "The food was good for an airline. Crew was nice."
Nevýhody: "It was a long flight in coach."
Výhody: "Comfortable enough for a long flight, but not worth the price we paid."
Nevýhody: "Price of ticket was too high even for economy class travel and flight was VERY late to leave and VERY late to arrive."
Výhody: "Best airline food I have ever had. Most comfortable long flight as well."
Výhody: "Super friendly & helpful staff! Good food and drink, very nice flight! Nice movie selection and good music!"
Výhody: "Very kind and helpful crew members Lots of stuff provided: drinks, food, kits etc"
Nevýhody: "No leg space for tall people, alas"
Výhody: "The seat was good"
Nevýhody: "The crew was not at all good, I had to call them so many times for one thing, not at all managed well"
Výhody: "Food was really good. Enjoyed every bit of it. Flight was on time."
Nevýhody: "The Crew could have been more friendly, I was disappointed by the service of the crew."
Nevýhody: "Aircraft was too warm. Needed more air!"
Nevýhody: "The entire time there was a clogged bathroom smell coming in waves. The crew was forgetful of requests. Not a pleasant flight."
Výhody: "Crew and service were outstanding"
Nevýhody: "Good taste perhaps...?"
Výhody: "In flight entertainment"
Nevýhody: "The plane was very hot."
Výhody: "compared with other airlines they were just OK"
Výhody: "The crews were very fast and efficient. The Dinner was good but the breakfast was very basic."
Nevýhody: "The seat was so crammy and disgustingly uncomfortable"
Výhody: "Check in person was very helpful in rerouting our flight."
Nevýhody: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Výhody: "Seats are fine. Ordering system is up to date."
Nevýhody: "After the first two hours of my flight (which I sleep through) I couldn’t buy a drink a soda or anything."
Výhody: "Quick boarding"
Nevýhody: "More water offered by crew"
Nevýhody: "The fact the the toilette was kitty cornered in the mid cabin bathroom is a joke on modern society."
Výhody: "On time, smooth take off and landing."
Nevýhody: "Crew could be on time for work so the flights aren’t delayed"
Výhody: "The Delta crew was great."
Výhody: "My seat didn't recline"
Nevýhody: "Flight was delayed, for unkown reasons."
Výhody: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Výhody: "No delays..arrived early"
Nevýhody: "Restrooms were dirty"
Výhody: "Nice employees and service"
Nevýhody: "Seat room"
Nevýhody: "The plane was hot"
Výhody: "The check in reminder is easy and helpful"
Výhody: "That Tillamook cheese and fruit plate was nicely done. A pleasant surprise."
Nevýhody: "We had to wait at the gate on arrival"
Výhody: "Call back service was best part."
Nevýhody: "Booked ticket through venture card points. This meant that the email address and phone number to contact us in the event of changes was mediocre information. I was informed from Tripit that the flight was delayed, not by Delta. Reservation personnel took logical course of action to find new flight for connection that we could make because of delayed initial flight. I would recommend that they first see if there is an earlier initial flight that the customer could make, then look at finding later connecting flights. We found out about delay 8 hours prior, so we had plenty of time to get to the airport earlier. Total delay required me to take additional day off of work."
Nevýhody: "Didnt fly from San Francisco to Atlanta"
Nevýhody: "Attendant probably trying to be funny"
Výhody: "The crew are very friendly, positive and have good sense of humor."
Nevýhody: "The flight got delayed badly"
Výhody: "Sky Lounge at SFO and onboard entertainment"
Výhody: "Once aboard, flight went without a hitch and flight crew was attentive"
Nevýhody: "The inflight entertainment options need to be expanded - I've run out of movies that I want to watch!!!"
Nevýhody: "Delta airlines has very poor costumer service. THE WORST I HAVE EXPERIENCED. I wasn't the only one feeling this way, I witness a couple people fighting on the phone like me. When my 1st flight was delayed I asked to be rebooked then and the delta employee insisted that I would make my connection. I didn't make it. This is not all. I could have gotten to a near city several hours after but on the same day, but the mediocrecy of this employes did not allow me to get there until the next day at 7 am. Happy new year to me. This two women (or one of them) on the phone, lied to me. There was an option to get me here and one of them failed to do their job right AND LIED TO MY FACE ON THE PHONE. Just unacceptable. I will sue them, I had an under age waiting for me in Cancun and a pet with me!. With no food or access to do its necessities. AND THERE WAS AN OPTION THAT "they missed" on porpuse."
Výhody: "Too many people, no room for carry-ons, departed almost an hour late."
Nevýhody: "Too many people, no room for carry-ons, departed almost an hour late."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Everything went smoothly."
Výhody: "Comfort and boarding"
Nevýhody: "Delay and food"
Výhody: "Flight was on time and left and arrived on time."
Nevýhody: "Should offer headphones for free."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "The service was fine. I slept the entire flight."
Nevýhody: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."
Výhody: "Wonderful flight attendants"
Výhody: "The new Delta planes have great leg room for tall people even in coach."
Nevýhody: "Asked for hot tea but what I got was barely tepid."
Výhody: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Nevýhody: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."
Výhody: "Excellent trip. Provided ample food snacks and drinks."
Nevýhody: "I tried to get a seat and it was so hard, i couldn't do an online check in and once at the airport, no one could help me."
Nevýhody: "Price of food"
Výhody: "Quick boarding"
Nevýhody: "The delta comport seats were not comfort seats were hardly comfortable and the leg room wasn't worth paying for."
Výhody: "I've never seen such a modern and easy to use entertainment system before. All the movies are complimentary."
Nevýhody: "half-broken screen, couldn't access anything on the left side"
Výhody: "That it's over"
Nevýhody: "the 1 hour delay, when we arrived we sat for another hour and I missed my international flight"
Výhody: "On time. No problems."
Nevýhody: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Výhody: "The plane condition."
Nevýhody: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Nevýhody: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Výhody: "Everything perfect and arrive to destination on perfect time."
Nevýhody: "All positive."
Výhody: "Usual faultless KLM experience"
Výhody: "economy plus seats were nice, great movie selection, especially international movies"
Nevýhody: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Nevýhody: "Don’t be late"
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Výhody: "On time and friendly crew"
Nevýhody: "Boarding needs improvement"
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Nevýhody: "My suitcase didn't come with the airline."
Výhody: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nevýhody: "I would have to dream something up."
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Face recognition was amazing"
Nevýhody: "Too hot on plane"
Výhody: "Good flight, very attentive crew."
Výhody: "Interior of the plane was clean. Smooth landing."
Nevýhody: "Pilot did not avoid turbulence"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The boarding was easy and you didn't have to wait inline for that long"
Nevýhody: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "Good service onboard, good food. On time."
Výhody: "Nothing really"
Nevýhody: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "Very friendly service!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The flight was great."
Výhody: "The supplied pack of toothpaste/toothbrush"
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "Great crew service. Among the best ever."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Spacious cabins, friendly service"
Výhody: "Enough space good wine and on time"
Výhody: "Very helpful crew. Quick boarding process."
Nevýhody: "Not much leg room, or space in seats."
Výhody: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."
Výhody: "The crew was the best"
Výhody: "Convenient seats in A-380"
Nevýhody: "Drinks were good, but food was bad"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "I travelled economy and found the seats not very enabling for big and tall folks as myself ! Other than that I highly recommend flying Lufthansa"
Výhody: "The crew, the airplane, and the drinks were great."
Nevýhody: "The food was just ok."
Výhody: "Good food, good drinks, good flight attendant crew"
Nevýhody: "Seats were not very comfortable. There were also no air vents"
Nevýhody: "Didn't make the flight"
Výhody: "Cabin crew was extremely friendly, welcoming, and provided good inflight service."
Nevýhody: "The boarding was very chaotic. Very few institutions or announcements made by ground crew. Passengers weren’t sure where to queue being that there were multiple gates for the A380-800 and were left asking each other and comparing boarding passes. Little to no air circulation in economy."
Výhody: "Very impressed with the flight crew team!!!"
Výhody: "Excellent service. They really brought around the drinks and food and seemed to be there when you were looking for more."
Výhody: "Overall great and on time !"
Výhody: "I liked the seats, the space for our legs and the crew members"
Výhody: "Crew was nice."
Nevýhody: "This was an emergency trip to see my mother who was in the hospital. The flight was delayed so I had no option but to board the next day since I wouldn't be able to make it to the connecting flight in Frankfurt. They couldn't give me another connecting flight since it was all full. Because I booked my ticket only hours before my flight, they said it might not be possible to fulfil my meal request since there's a 24 hours cut off. However, now I had to cone back to the airport and take the next days flight which gave the airline more than 24 hours from my original meal request. I still did not get the meal I requested, the crew didn't know about it and didn't have any to spare. This was my first time flying Lufthansa, I probably won't try it again."
Výhody: "The hospitality crew that was at SFO gave us the location of a lounge to go to which closed at 8 pm. The time they gave the location was at 8.25 pm. She was uninformed and not very highly trained. Lounge was disgusting. Messy, crowded - seemed like a 2nd class waiting room in an Indian railway station. The boarding was very poorly managed by the same lady!"
Nevýhody: "Lounge, crew, boarding area"
Nevýhody: "Delayed in Munich an hour late"
Výhody: "Boarding was great. Easy. Fast"
Nevýhody: "Seat was cramped. Blanket was inferior."
Nevýhody: "Was assigned worst seat on plane. Engine vibration on seat back"
Nevýhody: "I haven’t received my luggage and I have been in Mumbai for almost 3 days!!! I have to buy new clothes and plenty of toiletries, I have only had 1 phone call from the airline to tell me my bags never left SFO!!! Wtf!"
Výhody: "All of it"
Výhody: "Excellent service by the staff"
Výhody: "They kept feeding us! We were not expecting 2 meals 2 snacks and unlimited drinks in economy. We were very impressed and will decently book international with them again."
Výhody: "Gave us snacks when flight was delayed"
Nevýhody: "Flight was delayed Entertainment app didn't work"
Výhody: "The crew were very friendly and I liked that they always kept us hydrated with drinks. Before I even left on the trip I called the airlines several time with so many questions and the staff that I talked to each time were so friendly and helpful with all the questions that I had."
Nevýhody: "The only thing I didn't like is that the boarding process was different than what I was used to. I usually board by zones and this time it was more of a everyone got up at the same time and everyone rushed to the front of the lines and some people would push me out of the way to get in front. ( even though we all had assigned seating) Second thing was that I had asked for a wheelchair for my mom and I had seen one waiting outside and was about to walk up to it but another person was limping up to it and put her stuff down on it so I didn't know if it was for my mom or her. I didn't have the heart to go up and make her move if the wheelchair was for my mom so we ended up walking the whole way to customs. I felt bad for my mom afterwards because her knees ended up hurting by the time we got to customs. I would suggest holding up signs of individual names for who the wheelchair is for. Other than that everything was great"
Nevýhody: "The food was pretty dull."
Výhody: "The airplane was clean. Lots of storage space."
Nevýhody: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Výhody: "This was a fantastic flight -- the crew were very friendly and helpful, the legroom was great for "regular" economy class, and the flight was on time. The direct flight was so much nicer with young children than having connections. Would fly again any time."
Nevýhody: "I really can't think of anything to complain about... the touch screen in my daughter's entertainment unit was a bit flaky, but that's about it."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Boarding was organized, flight was not profoundly oversold."
Nevýhody: "Food was not appetizing."
Nevýhody: "Food not very good"
Nevýhody: "Lufthansa does not honor frequent flyer statuses of any of their alliance partners in regards to seat upgrades. Being 6'4", the ability to upgrade to economy plus/premium is important on long-haul flights. Everything else about Lufthansa is excellent, but I will not book with Lufthansa for long flights anymore because of this. I'll stick with United from now on."
Nevýhody: "The flight never took off. We had to wait 6 hours in line, and they still couldn't rebook many of us. When I was finally rebooked on a Swiss Air flight, the flight was invalid, Swiss didn't accept it. I was send to various different lines, and they didn't even understand what my problem was. Finally after spending 2 whole days at the San Francisco airport, I could take off with a 30 hour delay. The Swiss Air flight was wonderful."
Nevýhody: "Boarding was in organizes."
Výhody: "Good in-seat entertainment"
Nevýhody: "Uncomfortable seats Mediocre Food"
Výhody: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Výhody: "Everything was ok"
Nevýhody: "Food was very bad"
Nevýhody: "the monitor at my seat did not work and I could not watch any movie. Everything else was fine."
Výhody: "My wife and I loved the courtesy onboard, the flight crew's attention was great."
Nevýhody: "Filght cancelled"
Výhody: "Efficiency, courtesy, professionalism."
Výhody: "They put us in a hotel."
Nevýhody: "I lost my trip to Venice and almost didn't make my cruise ship. Lost $300 non refundable room deposit. Nothing more than an "I'm sorry." from Lufthansa. I'll never fly them again."
Výhody: "Crew and flight were fine."
Nevýhody: "Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind."
Výhody: "Seating, Staff,"
Výhody: "The crew was very nice and accommodating."
Nevýhody: "The bread was still cold/frozen"
Nevýhody: "Entertainment didn't work"
Výhody: "The crew was very attentive, helpful and wonderful. I’d like to mention food too: excellent, fresh and wholesome!"
Výhody: "On time"
Nevýhody: "Free bags under Corbin"
Výhody: "Of all the flights I checked this was the most convenient in timely manner and comfortable."
Nevýhody: "Movie options."
Nevýhody: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
Výhody: "Good smooth flight, on time. No complaints"
Nevýhody: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Výhody: "Express customs and immigration for connective flights with individual passes!"
Nevýhody: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Výhody: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Nevýhody: "Aging interior and seats of plane were not good at all."
Výhody: ".My flight left on time ,smooth landing and the cabin temperature seemed more normal than the usual cold interior. Cabin crew were friendly and helpful from JFK to Helsinki and Helsinki back to JFK . Overall a good airline but far from premium."
Výhody: "Decent flight from SFO to HEL, friendly staff ..."
Nevýhody: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Výhody: "nonstop to Helsinki was great...I have done this route over 100 times and this was the first time non-stop. When you have 17-19 hours travel time in your head door to door and then it is 12 - you really appreciate the extra time. THANK YOU!"
Výhody: "The flight was good! Much better than US domestic carriers with comfortable seats and a good layout to the aircraft."
Nevýhody: "Food was good, not great. Crew was attentive but missed being great by one notch and the flight could have been faster. All trifling details. But overall... If they didn't run out of chicken on the flight"
Nevýhody: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Výhody: "the food provided under gluten-free food"
Výhody: "Everyone was polite and helpful and did everything to make flight comfortable"
Nevýhody: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Výhody: "Professional staff. Easy boarding."
Nevýhody: "entertainment seemed more oriented towards Asian passengers"
Nevýhody: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "All standard service, nothing extremely good or bad."
Výhody: "Yes, in general I like American Airlines so I was happy with flight in general"
Nevýhody: "They lost my luggage at some point in the short journey."
Výhody: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Nevýhody: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Výhody: "Comfortable seat and service"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "All around great service and reliability"
Nevýhody: "Alittle more seat spacing"
Výhody: "Seats were larger than expected - more comfortablethan most airlines."
Nevýhody: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Výhody: "On time."
Nevýhody: "Seats are uncomfortable."
Nevýhody: "I have to use code-shared flight because of the schedule. Otherwise, always try to have pure Finnair flights. Get a better schedule!!!"
Nevýhody: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Nevýhody: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Výhody: "Friendly staff"
Nevýhody: "The entertainment system is terribly slow and hard to work with, food was awful. Next time I will bring my own."
Výhody: "There was a flight attendant who was perfect for his career-absolutely the best ever on the Rome to Philadelphia flight-a tall, African American gentleman. So accommodating and friendly!"
Výhody: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."
Výhody: "Good flight, really good new A380 aircraft, smooth nearly all the way, usual small seating space as on All airlines"
Nevýhody: "Routine airline food."
Výhody: "crew were great!"
Nevýhody: "movies offered were poor. a dinosaur (great for kids), and a movie about love (horrible for all). food was yuck."
Výhody: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Nevýhody: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Výhody: "The flight attendants actually seemed to enjoy their jobs, they all were very nice and smiled not like other airlines where the attendants are very stiff and anything you ask for seemed to annoy them. Drinks sizes more generous than most airlines."
Nevýhody: "a long flight from lax to lhr needs more snacks and refreshments"
Výhody: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Nevýhody: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Výhody: "It was relatively inexpensive. I didn't mind the food/"
Nevýhody: "This flight was operated by BA. Seats were incredibly uncomfortable. When the guy in front of me reclined his head was practically in my lap. TV's were crappy and the in-flight selection was mediocre. In flights announcements were very loud through headphones."
Výhody: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Nevýhody: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Výhody: "Flights were on BA not Finnair"
Nevýhody: "Ba website did not work properly."
Výhody: "Entertainment choices were good."
Nevýhody: "The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative."
Výhody: "Did not have the special meal i requested"
Výhody: "Flight was half empty, room to spread out"
Nevýhody: "experience was awful. Helen Rowena Boysen"
Výhody: "Seats were comfortable with plenty of room."
Nevýhody: "Plane was broken and we had to wait 3 1/2 hours to get a new plane. Crew kept awkwardly mentioning during every announcement that the delay wasn't their fault... My husband's entertainment screen was broken and flickering so much that all shows/films were completely unwatchable. My screen began flickering 1/2way through a film."
Výhody: "Very friendly staff, smooth ride and information provided"
Výhody: "On time service, very simple and fast boarding, nice crew, nobody complicated with luggage"
Nevýhody: "Cost for additional luggage was high, some food can be served for so long distance flight."