Výhody: "The crew was very nice."
Nevýhody: "The seats had such little cushion that it made the flight extremely uncomfortable."
Výhody: "comfortable seating, friendly helpful crew, good food"
Nevýhody: "sometimes too cold sometimes too warm"
Výhody: "Flight crew was on top of things. Flight was smooth and ontime."
Nevýhody: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Nevýhody: "70’ late on a 45’ flight"
Výhody: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Nevýhody: "See above."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Nothing, flight was cancelled after I electronically checked in"
Nevýhody: "Flight was cancelled"
Výhody: "Very kind crew. Great food. Nice leg room even for economy."
Nevýhody: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Nevýhody: "The temperature on this overnight flight was sweltering Legroom was poor"
Výhody: "Food was tasty. Crew was very good."
Nevýhody: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Výhody: "The best thing is that they’re always on time"
Nevýhody: "The seats are way too cramped"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "crew great smooth flight"
Nevýhody: "no problem and happy crew."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "I arrived on Thursday, today is saturday and I am still without my luggage."
Nevýhody: "Cabin temperature was a little hot"
Výhody: "Crew was great. This flight is what I would expect from Swiss."
Výhody: "Captain kept us informed regarding takeoff"
Nevýhody: "Sitting too long"
Výhody: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Výhody: "Very professional!"
Výhody: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Nevýhody: "The legroom in economy is just as bad as you would expect."
Výhody: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Nevýhody: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Smooth, on time flight"
Výhody: "Quiet, staff do not bother you. Seats are big enough to rest."
Nevýhody: "Boarding and sitting takes a bit of time."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "Business class service The hostess forgot my request twice. ..."
Výhody: "Everything was great :) food is good, crew is perfect"
Nevýhody: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Výhody: "Everything ran like clockwork"
Výhody: "The whole experience was excellent didnt hv to wait long for luggage"
Nevýhody: "Pressure to make connecting flight"
Nevýhody: "the flight late and i was missing the conection flight to Israel :("
Výhody: "Service, food was excellent. They went above and beyond."
Nevýhody: "Hard to say.. Comfort of economy section."
Výhody: "The service , the hospitality and kindness"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Excellent food Attentive and smiling flight attendants"
Nevýhody: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."
Výhody: "food, staff."
Nevýhody: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Výhody: "Excellent service ans quality flight"
Výhody: "Short flight. Not much is expected. 3 stars for no rating, except comfort. Small seats/felt cramped. Not a huge deal since it's a short flight."
Nevýhody: "No negatives or anything that caught me off guard."
Výhody: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Výhody: "Crew great"
Nevýhody: "Seats cramped"
Výhody: "The plane condition."
Nevýhody: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Výhody: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Výhody: "Usual faultless KLM experience"
Nevýhody: "The plane is so old..,"
Výhody: "Crew was great and helpful despite oversight in my special meal."
Nevýhody: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Výhody: "Crew were great"
Výhody: "Nice attention and good food. Plane and seats are confortable"
Výhody: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Nevýhody: "Not having to walk outside in Edinbur4gh to board the flight."
Nevýhody: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Nevýhody: "not really"
Nevýhody: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Nevýhody: "My suitcase didn't come with the airline."
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "Efficient crew"
Nevýhody: "Long, slow line at check in. Not many new movies or tv shows"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy to board and easy flight."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Nevýhody: "Didn’t happen."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Fabulous trip with friendly, helpful staff"
Nevýhody: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nevýhody: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Nevýhody: "Dutch sub titels would be nice."
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Loved the service...everything was excellent"
Nevýhody: "The bus class seat was a bit narrow at the feet"
Výhody: "The crew service is impeccable. Ground services very friendly and professional."
Nevýhody: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Výhody: "I really like the spaciousness, the plug ins and general service"
Nevýhody: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Výhody: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Nevýhody: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Nevýhody: "To arrive on time"
Nevýhody: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Výhody: "The crew was so friendly"
Výhody: "On time & clean"
Nevýhody: "Can’t really say"
Výhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Nevýhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Výhody: "Nice flight attendants,"
Nevýhody: "Short flight but not quite comfortable seats."
Výhody: "Crew was good and entertainment was great."
Nevýhody: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Výhody: "Very comfortable journey, leaving on time, arriving on time"
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Výhody: "Departed on time, smooth sailing."
Nevýhody: "no entertainment available"
Výhody: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Nevýhody: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Nevýhody: "small seats,no LCD for each one,food nor so good."
Výhody: "On time, nice breakfast"
Nevýhody: "Not enough leg room, same as everyone"
Výhody: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Nevýhody: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Not much!"
Nevýhody: "No one available nor willing to help with checking process. Told to just try the checking machines."
Nevýhody: "The worst airline, customer service ever"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Nevýhody: "Flyght was terible"
Nevýhody: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Nevýhody: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Výhody: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Výhody: "Very nice crew."
Nevýhody: "Buses to aircrafts. No snack on short flights."
Výhody: "You guys have. Very professional crew !!"
Nevýhody: "The customer service In Europe wasn’t helping out at all"
Nevýhody: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Výhody: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Výhody: "The plane took off as scheduled and arrived promptly. Flight attendents are polite, pleasant and helpful."
Výhody: "Left on time - arrived early"
Nevýhody: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Výhody: "Seats were comfortable Bathrooms clean"
Nevýhody: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"
Nevýhody: "It was late No food"
Výhody: "Everything was great except seats uncomfortable"
Nevýhody: "Uncomfortable seats"
Výhody: "On time, smooth flight."
Nevýhody: "Boarding area cramped, all classes and rows boarded at same time."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Good movie selection on flight"
Nevýhody: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."
Výhody: "No unnecessary waiting. Excellent service!!!"
Nevýhody: "The delay in take-off"
Výhody: "On time, comfortable flight"
Nevýhody: "Been traveling with Auystrian for a while now and so far so good, I'm very satisfied"
Výhody: "In-flight magazine was interesting."
Nevýhody: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."
Výhody: "Salzburg airport connection first leg flight"
Nevýhody: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Výhody: "It went smoothly and my luggage showed upon time"
Nevýhody: "Cramped quarters good thing it was a short hop"
Výhody: "Not much...."
Nevýhody: "The ticket indicated the wrog gate 21 instead of 31."
Výhody: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Nevýhody: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
All went smoothly and the service is extremely excellent 👍
Iam satisfied with all this.
It was only an hour flight, but at that, it was still late
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
I like the first Pat of the flight - from Tpa to Frankfurt Germany. However, the flag from Germany to Tel Aviv was a complete disaster. The states were completely uncomfortable, there was no entertainment or anything to be used for entertaining, the food was horrible, and the worst part we were sitting in the airplane on the ground for over three hours waiting due to luggage issues. During that time, it was extremely hot, the plane was completely full, they didn’t offer any water or anything to help us “survive” this.
Výhody: "Comfortable and Clean"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew were nice and the service very good. The layover was short."
Nevýhody: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Impossible to do beter."
Výhody: "Smooth flight"
Nevýhody: "Stop overcharge people for 1 luggage :( very disappointed"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "There was hardly any communication about the delay."
Nevýhody: "I didn’t like selection on movies"
Výhody: "Tout était impeccable."
Výhody: "Nothing. It was ok at best which is fine on a good day."
Nevýhody: "Flight out was late due to the bus being late picking up the crew. We had to run for our connections. On the way back we were delayed again , leaving 20 minutes to make our connection. Security at Frankfurt was so poor. Of the potential number of lines available, there were only two operating despite the number of passengers, most of whom were late for their connections. It took us over 30 minutes to get through. Luckily the connecting flight was delayed over an hour."
Nevýhody: "Flight was cancelled 1 hour before departure... customer service was appauling"
Výhody: "Good staff and food."
Nevýhody: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Výhody: "Service, food, and entertainment was great!"
Výhody: "It was a good flight. Crew, boarding, food were good."
Nevýhody: "Very narrow seats."
Výhody: "Usual good service for economy class on this airline"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Nevýhody: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Nevýhody: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Výhody: "Flight was on time."
Nevýhody: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Výhody: "Premium economy gives you extra confort, more space to sleep better."
Nevýhody: "The flight was delayed 40 minutes."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Air dolomiti - great service, prosecco in a real glass and with small sandwich provided."
Výhody: "Very efficient, clean and comfortable."
Výhody: "staff at airport were friendly, helpful"
Nevýhody: "telephone reps NOT helpful and do not know the airplane seat maps"
Výhody: "Even I fly Lufthansa all the time with miles and more it makes you IT'S LIKE TOILET PAPER...VERY DISAPPOINTED...."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Promptness, profesional and nice service. Everything overall."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "direct flight"
Nevýhody: "only one type of food offered. presented in a rude way."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "quiet on-time flight"
Nevýhody: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Nevýhody: "The connections for audio wasn'y working, false contact..."
Nevýhody: "The delay and the lack of movies. Seats are very small. I was sitting near a larger passenger and it was very tight. We had over two hours delay for mechanical problems with the plane."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "Smooth and on time boarding. Large seats with individual arm rests, a wonderful orange mint fresh squeezed juice before takeoff. Lovely friendly service. Great inflight entertainment with a large individual screen on each seat. Lots of leg room. Lots of overhead space. Plenty of restrooms. Comfortable cabin temperature. Good food, plenty of beverages (4 passes of the cart plus water juice and coffee served by tray). Nice landing snack of lox, creme fresh and mini pasta with a bread roll and an additional beverage. Real silverware and glassware. Quality napkins. Premium Economy did feel different and I would pay to fly that class again."
Nevýhody: "The gate wasn't ready when we arrived at Logan and customs took a long time, but that is the airport not the airline."
Výhody: "They gave us M&Ms while we were boarding and tried to make the boarding process as quick and organized as possible. They were very polite."
Nevýhody: "No entertainment system, but it was only a 50 minute flight."
Výhody: "they gave me the special food"
Výhody: "Boarding was smooth"
Nevýhody: "More entertainment choices"
Výhody: "The crew was very attentive"
Nevýhody: "As much as the flight was truly very good and the crew very friendly and helpful as much as the equipment (airplane, seats, entertainment) really shabby and certainly not worth the the 2500,00 $ I paid for a better seat. I could of flown with Air transat and get better than I got with Air Canada. I feel it was rip off. Quality - price not there . Please give your crew a better uniform. The ones they wear now is very sad and oldish looking. If I think this and am 67 years old, imagine what the younger generation thinks."
Výhody: "Everything was perfect on the flight. The service, the food and the crew."
Nevýhody: "Seats are a bit small. Not very comfortable and touch screen of entertainment system was slow."
Výhody: "Zone boarding"
Nevýhody: "Very hot terminal quite sweaty"
Nevýhody: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Výhody: "I was first in zone three to enter the craft. Still overhead bins!!"
Nevýhody: "Worrying about overhead bins!"
Výhody: "The seating was good and the pilot was friendly."
Nevýhody: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Výhody: "Had to cancel due to flooding at my house. Air Canada was super kind and offered me a credit. Thank you!"
Výhody: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Nevýhody: "The flight was too short :)"
Nevýhody: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Výhody: "On time,good boarding."
Nevýhody: "Out of food to buy for dinner."
Nevýhody: "Delayed for almost 2hrs"
Výhody: "Boarding was easy"
Nevýhody: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Výhody: "The counter assistant was very, very nice."
Nevýhody: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Nevýhody: "No entertainment no snacks no checked in luggage. You have to pay to rent iPad to watch inflight movies as pay for earphones. Air Canada has become a premium priced airline with extra low cost /no frills service. Sad and disappointing. Last time I am flying with AC. Rather book cheaper airlines and know what to expect than pay a premium and get even less than the low cost option. Boarding staff was rude pushing people etc"
Výhody: "the pilot did a great job. the crew was nice."
Nevýhody: "It was interesting to me that the plane used for a 4 hour flight (this one) was smaller than a plane used for a 1hr flight. I was uncomfortable the entire time. this was a redeye flight, departing at midnight. the cabin lights stayed on for the first hour making it impossible to dose off. we were given a 'snack' of a disgusting chicken wrap slathered in mayo. it was inedible. oh, and accompanied by a large kitkat bar. I mean. Who came up with this combo? there were no screens, no in flight entertainment unless you wanted to run down your phone battery or rent an ipad for $10. I was truly disappointed."
Nevýhody: "Flight was delayed for several hours, while the crew assured us it was on the way. When it landed they still said it was being prepped. Then at 10pm or so, they said it was cancelled. Then we waited another hour and a half to speak to representatives and get our hotels. Then another hour to the hotel to go to sleep. Because I had to be back at the airport in 7 hours to catch the next flight. It would have taken me 2 hours to drive to Seattle from Vancouver."
Výhody: "Service was on time & staff was friendly and helpful."
Nevýhody: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Výhody: "The snack selection is excellent"
Nevýhody: "No complaints"
Nevýhody: "Delay was not explained, gate change was not communicated. Poor communication overall."
Výhody: "Decent movie selection on one of my flights"
Nevýhody: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
Výhody: "Nice service by flight attendants"
Nevýhody: "Late departure due to mechanical issues."
Nevýhody: "The flight was at least 1/2 late leaving. We were told we had to detour to Toronto to refuel as the plane couldn't hold enough fuel to make it to Los Angles. This caused us to make an unplanned stop which added a total of another 2 3/4 hours to our trip. Really not enough fuel to make a trip we paid for. The cabin was very warm, and we had already eaten our food we brought. Many people missed connections... Not pleased with Air Canada"
Výhody: "Alles goed"
Výhody: "Air Canada was kind enough to give us a hotel voucher."
Nevýhody: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Výhody: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Nevýhody: "Old planes,limited food"
Nevýhody: "7 hours flight delay"
Výhody: "Lots of leg room and was able to board early"
Nevýhody: "Food not good"
Nevýhody: "I did not take it."
Výhody: "It was on time - no delays"
Nevýhody: "Would have liked some snacks along with the drinks offered."
Výhody: "Media and staff"
Nevýhody: "No organization for filling planes. Worse than Rome."
Výhody: "Cabin crew were really nice."
Nevýhody: "The media selection was minimal."
Výhody: "I liked the airport design at Montreal."
Nevýhody: "the whole process in Montreal seemed cold. Not really friendly compared to our domestic flight from Los Angeles to Montreal. The crew weren't very friendly at all. It's as if we were bothering them to ask a question or for them to give a smile once in a while."
Výhody: "Fast flight"
Nevýhody: "No leg room Overbooked Bad choice of movies"
Nevýhody: "There was little seating space. I was unable to fully recline back because the person sitting behind me was too tall. Also had broken/uneven food tray."
Nevýhody: "put on stand by, while this was a non required stop over to Brussels."
Výhody: "The entertainment selection was decent."
Nevýhody: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Výhody: "Comfortable flight and attentive crew."
Nevýhody: "Other than delays and gate changes, flight was fine."
Nevýhody: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Nevýhody: "Flight was delayed 40 minutes."
Výhody: "I liked having the pillow and blanket giving to us. So great!"
Výhody: "Boarded and arrived on time."
Nevýhody: "Too much waiting at Toronto airport"
Nevýhody: "My tv didn't work"
Nevýhody: "No free meal on 6 hours flight, small plane, chanel gates..."
Výhody: "Flight crew including cockpit were kind, courteous, professional, appreciative and much appreciated."
Nevýhody: "Ground crew - grouchy, uncooperative and down right unprofessional!!"
Výhody: "Great short flight"