A little more comfy plus no personal items given like hand wipes before food and drinks
Swiss was better than United flight I take to Newark to Mumbai
Výhody: "The crew was so helpful and they feed us well. We relieved a snack, a meal, and a desert. The airline left on time and arrived early to my destination. Very enjoyable flight."
Výhody: "Great helpful flight crew"
Nevýhody: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Výhody: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
Výhody: "Flight attendants are friendly and helpful."
Výhody: "Flight crew was on top of things. Flight was smooth and ontime."
Nevýhody: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "Avoid spilling coke on the passengers"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Responsive excellent crew."
Nevýhody: "Long waits to get to the bathroom. Plane dated."
Výhody: "plane and crew were fine. Didn’t use any entertainment."
Nevýhody: "checked baggage fee at airport exorbitant."
Výhody: "Service and food were good considering it was "plane food". No delay whatsoever."
Nevýhody: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Výhody: "We did not get on any flight to NY!!!!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "timely departure"
Nevýhody: "too hot in the plane!!"
Nevýhody: "Nasty passport control person at gate check in"
Výhody: "Helpful staff and pleasant easy flight."
Nevýhody: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Výhody: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Nevýhody: "The legroom is cramped a bit."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Nevýhody: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Nevýhody: "My Swiss flight to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "Very professional!"
Výhody: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Výhody: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Nevýhody: "The legroom in economy is just as bad as you would expect."
Výhody: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Very well organized company beginning with the website, check in, boarding and the flight."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Výhody: "Food was excellent and staff was friendy."
Nevýhody: "Wifi was expensive."
Výhody: "Flight was on time. Food was good for airline food."
Nevýhody: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."
Výhody: "Good service, space for people and luggage"
Nevýhody: "Less than great food, but everyone else is the same"
Výhody: "Short flight"
Nevýhody: "The tram ride to the plane"
Nevýhody: "Too narrow seats."
Nevýhody: "They could not give me an aisle seat which I had requested. The cabin felt as if you were sitting in a tin can. Very restricted for an almost 8-hour flight. Plus arriving in Athens I discovered that my bag was nowhere to be found. I am still waiting to hear from Swiss about my lost valise..."
Výhody: "Everything ran like clockwork"
Výhody: "nice and efficient crew. seats had good space for flight"
Nevýhody: "no entertainment."
Výhody: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Nevýhody: "Boarding was unorganized but I am sure that is no fault of your own."
Výhody: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Nevýhody: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Výhody: "The crew was very nice, I felt bad for them as people were constantly complaining."
Nevýhody: "The tv's did not work, was extremely disappointing."
Výhody: "The crew was very professional and friendly. That is a great thing since it's a long flight. Very well prepared! Entertainment was nice lots of options there to keep you busy."
Nevýhody: "I wasn't pleased with their meals so that it's important when it's a long flight, and not many choices available."
Výhody: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."
Výhody: "Food, service"
Nevýhody: "Room in economy"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Ease of check in to boarding. Clean Aircraft. Food was of poor quality
Nothing the crew were very helpful
Unfortunately the return flight was very busy and I assume due to COVID precautions and ventilation the aircraft was very cold. Economy is not that bad but when a full row feels very congested and almost like you’re sitting on top of each other. The flight was delayed at short notice and we were also additionally delayed upon landing when they could open the doors. The flight out there by virgin was great however the return flight not so much.
Výhody: "Great service and comfortable ride excellent staff"
Nevýhody: "Cannot expect better service"
Výhody: "Comfortable seating, pleasant food and entertainment."
Nevýhody: "Not being charged $1200 for a ticket that I already bought, but had been voided with no notice. And Virgin Atlantic staff not friendly or helpful in any way with this situation."
Výhody: "The crew looked after us well"
Nevýhody: "It was all good"
Výhody: "The seats reclined at a good pitch and were very comfortable. The crew were friendly and service was good."
Nevýhody: "I understand that on the night flight, they were trying to keep the lights up for dinner service, but it prevented my toddler from being able to sleep and thus made for a difficult rest of the journey."
Výhody: "Crew was attentive."
Nevýhody: "Tiny, uncomfortable seats with warn cushions."
Nevýhody: "There is no entertainment, not really required on a short flight but nice when offered."
Výhody: "The flight was so delayed I missed my connecting flight to jfk."
Nevýhody: "The flight was so delayed I missed my connecting flight to jfk."
Nevýhody: "My bag was damaged in transit"
Výhody: "The crew were informative and friendly and attentive. We fly often and the food on this flight was the best we have had in a very long time, and we weren’t even expecting any. Thank you for a great flight Virgin ,"
Nevýhody: "Long walk to the gate but no problem"
Výhody: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Výhody: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Nevýhody: "The seats weren’t comfortable enough for me to fall asleep."
Výhody: "We paid for ecomony x which gave us priority check in and boarding plus first meal. Very impressed, we had an exit row seat and the flight attendant who sat opposite us was extremely friendly."
Nevýhody: "I wish the economy x seats weren’t located next to the toilets... it’s pretty bothersome with the noise, smells and light emitted"
Výhody: "Nothing much"
Nevýhody: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Nevýhody: "Seatback TV is of the worst quality among airlines. They really need to upgrade those. They don’t nearly give enough beverage and water. The gate wasn’t announced till last minute. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet."
Výhody: "The crew was pleasant and attentive"
Nevýhody: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Nevýhody: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Výhody: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
Nevýhody: "Economy seating wasn’t that comfortable"
Výhody: "Food and entertainment was excellent"
Nevýhody: "Staff seemed a bit stressed and busy but very efficient"
Nevýhody: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Nevýhody: "My flight was cancelled on Christmas Day, but we had to stand in line to wait to get onto another flight on another airline. They were so slow that the flight they tried to put everyone left and then they offered ZERO assistance to get another flight and wouldn’t even refund my ticket, just told me after waiting 3 hours to call whoever I booked with for a refund."
Výhody: "I loved the movie choice!"
Nevýhody: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Výhody: "in flight experience is above average"
Nevýhody: "The computer system really needs a lot of improvement. We were checking in with our infant daughter and it took 50 minutes to check in with a senior person helping the check in person and phone calls to their technical assistance. We were told an infant is difficult in their system, and our dual national daughter was another layer of complication."
Výhody: "Boarding, flight and crew all great. Having the connecting security pass in the airport which is a lot less busy than the main area. Good info given for connection."
Nevýhody: "Food (main meal) wasnt the best but great snacks and drinks. Having to check in again in gatwick even though jad boarding passes."
Nevýhody: "given milk yoghurt with VGML breakfast"
Nevýhody: "After 14 hours the seats were like sitting on spikes"
Výhody: "The food was AMAZING. No, seriously. Everything we had was great."
Výhody: "The flight was late but the pilots made up most of the time"
Nevýhody: "Uncomfortable seats"
Výhody: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
Nevýhody: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
Nevýhody: "One toilet not working"
Výhody: "Smooth boarding process"
Nevýhody: "Delays caused us to miss our flight from London to Vienna"
Nevýhody: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Výhody: "Friendly, helpful, efficient staff on the ground & in the air. Great selection of movies, tv, music for each person flying. Comfortable flight. Great beverage & food choices."
Výhody: "The service, the service. My wife got a cheese and fruit platter after dinner. Crew went out of their way to make us feel special and welcomed. Excellent service."
Nevýhody: "Nothing to complain about."
Výhody: "Wifi worked very well"
Nevýhody: "Jave to pay for everything on an overseas flight"
Výhody: "Crew was awesome and their service was great. I liked that they put snacks like fruit out to eat during the flight."
Nevýhody: "The meals were terrible. I flew on VA a couple of years ago and the food was very good but it has really gone down since then."
Výhody: "The crew was great with updates. Checking in was a bit confusing though as not all the crew knew what was up. It was a very crowded day so it was bound to be a bit rough. Of my last four flights to London Virgin Atlantic was the best!"
Nevýhody: "Heathrow was a bit confusing and it took a moment to get my bearings. The crew was a bit disorganized but that seemed to get solved quickly."
Výhody: "First off,the staff is awesome. From the check in people to the flight attendants .... The entertainment was up to date and the safety video was awesome.. Great conditions for economy class.good leg room...I give them a 5 star rating ... I only wish they would do more flights to other countries overseas ..."
Nevýhody: "I can't think of anything I didn't like"
Výhody: "Food was very good crew were pleasant and helpful"
Nevýhody: "Seats are very hard"
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Nevýhody: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Výhody: "It was a great experince we enjoy the flight other than the delay on the luggage"
Nevýhody: "one of my luggage was lost and delayed for 2hrs. We waited at the Airport for the luggage to arrive."
Výhody: "Excellent service. It should be the benchmark for the airline industry."
Výhody: "Make sure you bring food with you because they will starve you. I also asked for band-aide 2x but it never came. Service is very poor."
Nevýhody: "Service is very poor, ground and air crew are not friendly, can even be driscriminating. There's scarcity of food in this flight. They need to give snacks more often than one in a 13hr flight."
Výhody: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Nevýhody: "The cups for water and juice were very small."
Výhody: "Great food/service/options, nice crew, on-time/early"
Nevýhody: "Entertainment system is quite aged, but selections were OK"
Výhody: "The staff was nice. Boarding was quick and easy. Flight left on time and arrived early. Although the entertainment system had many options, going through lists and playing games required a lot of tapping, and in some cases pushing to make the system work. I felt like I had a woodpecker sitting behind me pushing on my head non-stop for over two hours. I was starting to go insane! Besides, it was so loud near the back of the plane that I couldn't hear anything through my cheap headphones."
Nevýhody: "We could not eat any of the food. My son, my husband and I do not eat and/or are allergic to gluten, dairy, corn, soy and other food additives - as I mentioned above. Please have an option of food not swimming in sauces or cheeses. Plain organic chicken breast with steamed rice pilaf and steamed carrots would be nice. Maybe some steamed red potatoes and a piece of steak. An organic green apple for dessert. Forget the gluten, dairy, sugar or sauces that ruin a perfectly good ham or chicken and lettuce, tomato wrap! Or a salad swimming in dressing. We need to eat protein, not gluten for breakfast. Why not a hard boiled head!"
Výhody: "Staff were friendly and flight was clean. Lots of movies to watch."
Nevýhody: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."
The flight staff were polite, seats were comfortable, and we reached our destinations on time. This was my first time traveling first class since the pandemic. The difference in service was dramatic and made me seriously regret having paid three times more for a first class ticket. Specifically No Sky Cap lounge - One of the main reasons I traveled first class was to use the Sky Cap lounge since we were going to have to wait for our flight for several hours at PDX. PDX Sky Cap would not allow us to enter as first class passengers. The receptionist said we needed to have their American Express Card. Further the Las Vegas Sky Cap lounge is permanently closed. Food - Our first flight was early in the morning, so I thought no need to grab breakfast in the airport, I'm traveling first class. The only food we were served or offered between LAS and PDX was Biscoff cookies. Our return trip was the same. Seems the days of being served a hot meal in first class are long gone.
Offer better food options . Even if for purchase
Wasn't a very good selection of entertainment. The chairs were a bit uncomfortable.
Výhody: "Crew and service was amazing"
Nevýhody: "Paid $28 for internet and it didn’t work"
Výhody: "Went very smoothly. Very comfortable."
Nevýhody: "Can't think of anything."
Nevýhody: "On time flight"
Výhody: "Plane was clean & modern"
Nevýhody: "More leg room"
Výhody: "Pilot explained the flight path and landmarks along the way. Crew was friendly to us and welcomed our baby onboard before many other pax boarded."
Nevýhody: "Seats were narrow and I’m not a big guy. 6’0”. 185."
Výhody: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Nevýhody: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Výhody: "In flight service was fast and well organized. The dinner was very good. Flight was turbulent free and no isues."
Nevýhody: "The plane was at the gate but it took over an hour for international inspection and a long time for the plane to be cleaned."
Výhody: "Seats were comfortable but crowded. Was nice to have the built in screen for entertainment."
Nevýhody: "Did not like being bumped to a flight with a five hour layover in SLC. Travel day was already very long. We booked the flight originally based on the shorter layover of an hour and a half. Seemed very inconsiderate."
Výhody: "Crew was great"
Nevýhody: "Hot in the plane and the landing was uncomfortable"
Nevýhody: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Výhody: "Fantastic crew!"
Výhody: "great trip and crew"
Nevýhody: "Being on time"
Výhody: "The pilot, Mr. Howes, I believe, came out and personally thanked everyone for flying Delta. It was a nice touch to see the actual pilot that was flying and me home and that he shared his gratitude. Go DELTA!!"
Výhody: "The crew members were excellent and efficient. Europe was fabulous."
Nevýhody: "9+ hours in the air is never fun when you're in economy class: humans have gotten bigger as airline seats grow smaller."
Výhody: "I was moved to an end Seat, as I was in constant leg pain."
Nevýhody: "I was zitting against my Neighbor as the Seats are so narrow."
Výhody: "Flight was quiet and comfortable."
Nevýhody: "Felt claustrophobic after a while because guy in seat next to me was rather large and spilling into my seat"
Výhody: "Movies selection were good, snacks were pretty good"
Nevýhody: "Why make someone pay for an upgraded seat that doesn’t recline? Terrible. Also delayed the flight by an hour, no explanation, and no idea if connections would be made or not. Had to run to my connection and they almost didn’t let me on. Smh"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Výhody: "The entertainment was really good and the service was excellent. Flight attendants were great. Enjoyed my complimentary beverage and on time departure and arrival."
Nevýhody: "It was hard to understand what zone was boarding. Hard to hear and understand made It impossible. And the plane seemed smaller, seats were very close to one another, and it was difficult to get comfortable. I'm not big either."
Výhody: "On time, free beer , good price"
Nevýhody: "No movie, no charging telephone"
Nevýhody: "I will make it my sole purpose to let everyone I know and review this on every site. Kayak messed up our flights so badly and then would not fix them. I spent 4 hours being bounced between airlines and travel sites just to be screwed with for a mistake Kayak made and would not fix. Worst company ever!"
Výhody: "ATL based crew was great. Exit row extra room as promised"
Nevýhody: "Cheese snack purchased was not up to par. Grapes soft, almonds mealy and cheese dried out. Disappointing. New faster Wi-Fi was intermittent at best. Down for long stretches."
Výhody: "really great service, arrived early, as good as it gets."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Crew were good, flight on time, free drinks"
Nevýhody: "TSA Pre-check info not loaded on flight from LAX to PDX."
Výhody: "Typical flight, all went well. Special services picked me up at the plane."
Výhody: "Friendliness of the staff"
Nevýhody: "No complaints. I wish that the updates on the flight delay were a little clearer, but that's about it."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "Getting to the correct destination."
Nevýhody: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Nevýhody: "Seating has gotten WAY too tight. Will not do that again ... discomfort, inability to even stretch a little bit caused painful nerve flare?"
Výhody: "Smooth flight; informative crew"
Výhody: "Crew was wonderful"
Nevýhody: "Nothing- good flight, I couldn't sleep but that wasn't your fault"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Delta has a good business product. The entertainment system was good. The food was good."
Nevýhody: "The business class crew struck me as distracted and putout to be there."
Nevýhody: "Snacks if possible"
Nevýhody: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Výhody: "Long flight but smooth despite delays"
Nevýhody: "Delayed by 2.5 hours."
Výhody: "When flying using the big carriers, Delta is becoming our go to airline for timeliness and comfort."
Výhody: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Nevýhody: "Honestly nothing I was really happy with my flight!!!"
Výhody: "In general, everything was ok aboard the plane."
Nevýhody: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Výhody: "Comfortable flight with very pleasant flight attendants and crew. Professional service, straightforward check-in. Was able to change seats via the Lufthansa app for free and automatically seated together."
Nevýhody: "3 out of our 4 flights had some sort of delay."
Nevýhody: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Výhody: "Comfortable seating, good food served by this airline"
Nevýhody: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "The food/drinks"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Food was good (not pasta!), crew was very accommodating"
Nevýhody: "Flight was delayed (again!). There was no desert with the food."
Výhody: "crew wasn't friendly, seats are very narrow and uncomfortable"
Nevýhody: "FOOD WAS DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Space in cabin, friendly crew and nice food"
Nevýhody: "Shorter stoppage ;)"
Nevýhody: "More organize during boarding, better food (it was either too hot or not hot enough, quality wasn’t good, snacks horrible) compare to other airlines, not sure if we’ll use Lufthansa again for overseas trips"
Výhody: "The flight attendants were friendly, and service was fast. The snack was a chicken and carrot sandwich. It was good."
Nevýhody: "The boarding was delayed twice and no explanation was given by the staff. We arrived 1 hour late."
Výhody: "Hate today but they do it better thanUS airlines."
Nevýhody: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Nevýhody: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"
Nevýhody: "Media screens were very unresponsive and we never did find music"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The service on board was excellent."
Nevýhody: "Boarding got a little bit chaotic for families with small children."
Nevýhody: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Safe trip. Announcer had a radio voice."
Nevýhody: "Food was horrible. Service was scarce. Bathrooms were not the cleanest. Snacks were scarce and not appropriate. The tv screens were not too user friendly and programs would skip while showings."
Výhody: "Comfort and space"
Nevýhody: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Nevýhody: "50 minutes late"
Nevýhody: "Frankfurt Airport is awful! Finding how to go thru immigration and being sent to three different places. Trying to figure out how to get to baggage claim. And the. Sorting out trains into the city. Worse than Charles de Gaul and I thought that was the real rock bottom."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Very quiet flight, almost in time"
Nevýhody: "I was ask to change seats twice so a family could sit together ( not a problem) but because of the change i was in row 41 and had no more selection on food (already by row 36 they only had pasta). Drinks were slow and we were almost done with lunch by the time the cart came."
Výhody: "Reasonably good entertainment and ability to charge electronics with USB"
Nevýhody: "The airline was rude. They made us miss our flight and sent a generic sorry email instead of trying to actively right the wrong. They were inconsistent in their timing and unhelpful when we asked for help with traveling with two little kids. They lied to me about which desk to go to and traumatized my children."
Výhody: "Again lufthansa crew one of the best out there thank you"
Nevýhody: "No entertainment but I understand why short flight"
Nevýhody: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"
Výhody: "I was upgraded to economy plus"
Nevýhody: "The flight was delayed from Frankfurt"
Výhody: "all the flights were on time, the service was wonderfull"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"
Výhody: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Nevýhody: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "I started to get hungry between meals."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Service from Chicago to Munich excellent! Air Dolomiti flight crew superb. All cockpit crews competent."
Nevýhody: "Poor attitude and service in US from United flight attendants."
Výhody: "It was on time."
Nevýhody: "It was overbooked."
Výhody: "Crew and flight were fine."
Nevýhody: "Seating was cramped. Reclining seats are a bother. I'd love to see the seat ahead slide forward as it reclines to avoid invading the space for the passenger behind."
Výhody: "The customer service representative was able to get me on a flight that departed earlier due to its 2 hour delay."
Výhody: "It was good because I was placed in EconomyPlus"
Nevýhody: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "Very nice airplane and pleasant crew"
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "Professional crew. Good simple check in."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Travelled business class and was ace experience"
Nevýhody: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Nevýhody: "Too hot inside the aircraft"
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Nevýhody: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Nevýhody: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Výhody: "KLM staff is great"
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Výhody: "Lovely crew, very helpful"
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Nevýhody: "Very slow service at checkin, was not even available when I arrived at the airport"
Nevýhody: "You are almost always late!"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Výhody: "Fabulous trip with friendly, helpful staff"
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Výhody: "Very friendly service!"
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Good efficient flight crew friendly and helpful"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "OLD OLD plane with hard seats and tiny screens"
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Everything. Staff incredible."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Výhody: "Great crew service. Among the best ever."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Nevýhody: "55 minute delay was not welcome."
Výhody: "Enough space good wine and on time"
Výhody: "They flew full speed to catch up with the delays."
Nevýhody: "Departure was scheduled with one hour delay. When everyone was boarded they mentioned a leaking toilet. It took them 1,5 hours to disable the toilet. In the mean time, no drinks, no snacks, nothing. So we should depart at 18:00 but it became 19:30. Our first drinks and meal was no earlier then 21:00. The crew should have anticipated better that the technical problem would at least take one hour and give everyone a drink at least."
Výhody: "Flight was delayed by over three hours."
Výhody: "Great food and movies."
Nevýhody: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Výhody: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Výhody: "Even for a 50 minute flight, drinks and sandwich was provided"