I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
Very unhelpful in locating me as a passenger
It was a really long flight but Iberia made it less tiring with great food and great entertainment.
The BA staff at the rear of the plane were extremely helpful and professional. Very unfortunately for me, I had developed a cough prior to flying, and when a couple of passengers complained they handled the situation very professionally and did not make things in any way awkward for me. Would most certainly recommend BA/Iberia to my friends for future travel.
Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone.
Výhody: "Not much of anything. No complimentary food or drink for a nearly five hour flight, and sub- par customer service."
Nevýhody: "The check in agents with Iberia airlines in Porto were rude, the. told me only when I arrived that I could not carry on “camping backpacks”, so I would have to check it for an additional 40 euro to check it.. despite saying they’d be happy to check “carry on” free of charge.. I’ve never had a problem with my backpack before, and it fits well within the size restrictions and easily fits in the overhead.. then they were unable to transfer my bag that I payed 40 euro to check, to my connecting flight. Therefore I had to wait two days to receive my luggage at my final destination in Rome.. Overall a really mediocre and frustrating experience."
Nevýhody: "They lost my suitcase"
Výhody: "The price was right!"
Nevýhody: "I know the saying “you get what you pay for”, but good service from the flight attendants should be expected in the price. It was hard to get a greeting or a smile from them, far from prompt delivery of food or coffee ordered. We were traveling with two kids under 5, but there was no help offered. You are expected to pay for any and all food or drinks, including water. The airline could at least offer free water. The meal quality was mediocre for the price paid, and their stock ran out pretty fast."
Výhody: "Nothing. The airline changed the departure time for the first leg of my flight so I could not check my connection and had to cancel my flight and rebook with another airline."
Nevýhody: "Keep scheduled flight times."
Výhody: "The crew was good and the seats were fine."
Nevýhody: "It was a short flight but it would have been nice to have a glass of water."
Nevýhody: "Don’t delay flights that messed my return"
Nevýhody: "Flight was delayed. Took a long time to board."
Výhody: "The crew was really nice. They were friendly and genuine."
Nevýhody: "Infotainment system"
Nevýhody: "Flight was bit chilly, though that’s better than being stuffy"
Výhody: "Boarded on time, flight crew was friendly, nice amenities like pillows, headphones and blankets."
Nevýhody: "The food was ok could be better and WiFi didn’t work."
Nevýhody: "Information,connection,airline staff,customer service, Ivan go on forever"
Nevýhody: "It should have departed on time. It departed 50 minutes later than the original time."
Výhody: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Nevýhody: "A bit more space for placing magazines etc would be welcome"
Výhody: "Not a lot."
Nevýhody: "Arriving at the gate whilst the flight was still boarding, with a boarding pass in my hand, and being told that my seat had been given to someone else because the Airline unilaterally decided that my connecting flight from Bogotá would not arrive in time. Followed by two hours of Iberia staff being surly, not looking me in they eye and doing absolutely nothing about getting me home. I have now been travelling for nearly 30 hours without sleep, am stuck in Madrid with no certainty of when or how I will get home or see my luggage again, and am seriously seriously pissed off. I do accept that things can sometimes go wrong and that it is nobody’s fault. This is definitely somebody’s fault."
Nevýhody: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Výhody: "Perks of being emerald"
Nevýhody: "Kayak did not send me my booking reference in the email. kayak has no customer service number"
Výhody: "Good legroom."
Nevýhody: "Disorganized boarding."
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Nevýhody: "All the luggage did not arrive I hope to get it. Also when"
Výhody: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Nevýhody: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Výhody: "Movies, organized boarding"
Nevýhody: "Crew unhelpful arrogant"
Výhody: "I never got on this flight."
Nevýhody: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "Our seats were very comfirtabke"
Nevýhody: "Nothing, it was all great!"
Výhody: "Boarding process was smooth."
Nevýhody: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Nevýhody: "I paid for wifi and I could not use it. There was a problem with the connexion. So, I paid for nothing"
Výhody: "More space since there wasn't people"
Nevýhody: "Paying for food"
Výhody: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Nevýhody: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Výhody: "No complaints everything was good No delays on time flights going and returning back"
Výhody: "On time. Polite crew. Plenty of USB chargers."
Nevýhody: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Výhody: "Exit row seating has plenty of room"
Nevýhody: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Nevýhody: "Small plane. Poor landing."
Nevýhody: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Nevýhody: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Výhody: "Legroom and cabin crew"
Nevýhody: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Výhody: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Výhody: "Nothing in particular"
Výhody: "Meal and drinks"
Nevýhody: "Flight was extremely packed and 5 hours long. It was loterlly from hell."
Nevýhody: "I am still waiting for my luggage. It was lost between the flight from Amsterdam to Madrid and a flight from Madrid to San Juan. It is already 1 week."
Výhody: "Quick flight and crew was nice."
Nevýhody: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."
Výhody: "Not muchl"
Nevýhody: "Late Seats were not comfortable No entertainment"
Výhody: "The size of hand luggage"
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Výhody: "Very predictable! All as expected."
Nevýhody: "Free refreshments! Really 2$ water bottle?"
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The seats were incredibly cramped - felt like the seat back in front of me was right in my face!"
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Absolutely nothing."
Nevýhody: "Our flight was 3 hours delayed, we had to throw away our backpacks because the the crew said we could not bring them on. They said throw them away or you have to stay in Portugal and can’t go to Madrid. We missed our connecting flight. Worst flying experience I’ve ever had! No one was apologetic."
Nevýhody: "Nothing this was the best journey great service"
Výhody: "Clean, functional, fun"
Nevýhody: "Nothing really, it is very good value for money"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Nevýhody: "a glass or bottle of water for free"
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "The staff was great."
Nevýhody: "Nothing. All good."
Výhody: "Boarding was fast. Flight was on time"
Nevýhody: "The plane smelled like vomit before take off which leads me to believe it was not cleaned properly"
Výhody: "Smooth and quick on time boarding."
Nevýhody: "The plane was flying very low all the way and it was a bit suspicious."
Výhody: "Quick checkin"
Nevýhody: "I wish I knew checking a bag at the airport was more expensive than buying online, almost double the price!"
Výhody: "All good"
Nevýhody: "Landing didn't succeed in the first time, we had to fly around for 20 minutes and try again, pilot didn't say anything about it, it was a bit frightening. 40 minutes delay. The flight was operated by smartlynx Estonia."
Nevýhody: "We didn’t take it. Although it was scheduled for a 6:50 am departure it was delayed until noon and we would have missed our flight from London to the U. S. It was very hectic and frustrating trying to find another flight. We got NO help from ez-Jet. Luckily TAP Portugal was extremely helpful and we did make our Delta flight with lots of extra help from them."
Nevýhody: "Five hour flight delay (7:00 to 13:15) which forced us to buy 2 new tickets to same destination same day on another airline as we would have missed our return flight to the US from Hearhrow otherwise. Totally unacceptable!"
Výhody: "The fact that I landed"
Nevýhody: "It was awful no leg room no air worst plane ride of my life"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "Not a lot."
Nevýhody: "Seats were changed without notice meaning my girlfriend and I were seated separately even though we were on the same booking - and the crew were less than helpful in resolving this, we had to correct the issue ourselves with another willing passenger. The flight was delayed by an hour and no real explanation or apology was offered. Terrible end to an incredible holiday."
Nevýhody: "We were three and a quarter hours delayed"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Nevýhody: "staff attitude bad and poor instruction, cant check in and waste of money!"
Nevýhody: "Having to pay for drinks."
Výhody: "Shame !!!!"
Nevýhody: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
Výhody: "We are from the US and haven’t traveled on easyJet before. Since it was new, and we are in our 60’s, it did take a little work getting all set up on the app to get boarding passes. Not much different from the airlines in the states I’d say."
Nevýhody: "Was a bit surprised about the limited size of the carryon. One just barely missed fitting in to the box that checks the size. When we got on the plane, it would have easily fit. Not so happy about having to spend another 45 euros for the bag. But on a positive note, I did get a text that the bags was going to be on Belt 3 which was nice. And it was in English too."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "There was nothing to like!"
Nevýhody: "Flight delayed by 50mins but only found out at the airport after having spent 25euros on a taxi just to be there on time. Boarding took ages. Plane finally took off with a 1h+delay. Thankfully, I had not purchased an overprice "legroom" seat. I couldn't spot any on the plane. No food or drinks whatsoever available. Next time, i'd rather spend the extra £s and use a proper airline."
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "I got to bring a bag for free."
Nevýhody: "I didn't like how disorganized and slow the boarding process was."
Výhody: "Cost too much for checked bag which when included makes cost completely uncompetitive. Plane was more than an hour late boarding, then when we reached Gatwick, they kept us on board waiting to deplane for at least 1/2 hour"
Výhody: "We did arrive"
Nevýhody: "Surly flight attendants, hard seats; overpriced food service. A .30 bottle of water sold 2.5 Euros. Poor boarding procedures."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "The price."
Nevýhody: "Seats are very uncomfortable."
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Nevýhody: "Couldn't bring more than 1 carryon. I've never experienced this on a plane. My purse counted as my carryon so I had to check a bag. Also, the seats didn't recline."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Výhody: "Upbeat friendly crew. Informative captain. Early arrival."
Nevýhody: "Boarding gate far from main concourse. Tired seats."
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Výhody: "On time"
Nevýhody: "We got sanatizer when boarding which was so small like a stamp, useless"
Výhody: "Crew were very professional"
Nevýhody: "The seats"
Nevýhody: "Lower the aircondition temp, it was hot in the plane during flight"
Výhody: "The crew was ok. The seats no conmfortable."
Nevýhody: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Výhody: "The crew was very professional and I cannot complain about that."
Nevýhody: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Nevýhody: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Nevýhody: "All was fine"
Výhody: "crew and boarding was nice"
Nevýhody: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Výhody: "I liked that we were not late and that the late coming priority guests were told to pay attention next time. Take off and landing were both nice."
Nevýhody: "Boarding was a little slow and we were somewhat late."
Výhody: "Ok flight"
Nevýhody: "Comply with departure times"
Nevýhody: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Nevýhody: "The flight was delayed for 40 min"
Výhody: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Nevýhody: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Výhody: "On time without any delay"
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The boarding process took far too long. We were standing at the gate for what seemed like an hour. I'm not sure exactly why we were delayed in boarding the plane. There was no explanation."
Nevýhody: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Výhody: "Flight arrived"
Nevýhody: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Výhody: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nevýhody: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "The crew was really nice"
Nevýhody: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Výhody: "The flight was overbooked so they took my wife of the flight"
Výhody: "Cheap flights, priority boarding."
Nevýhody: "No meal included, no entertainment provided"
Výhody: "Pleasant staff."
Nevýhody: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Výhody: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nevýhody: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Výhody: "The staff and flight were top knotch . Could not fault them ."
Nevýhody: "Nothing to dislike ."
Výhody: "Flight was on schedule"
Nevýhody: "No free drinking water"
Nevýhody: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Výhody: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Nevýhody: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Nevýhody: "There was a delay 1 hr poor service no apology"
Nevýhody: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Nevýhody: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Výhody: "We arrived safely"
Nevýhody: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Nevýhody: "As Usual always late, left us sitting in a bus on the tarmac for ages in30 deg heat. awful. will never use again"
Nevýhody: "Crampt seats, mob to board the plane, hour delay with no reason given."
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Nevýhody: "Never ever gonna choose Wizz air ... not a frist time I had to pay extra because of the suitcase ... But this is happening always on Hungary not in London."
Výhody: "Flight was on time unlike outward trip which was just under 2 hrs late"
Nevýhody: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Výhody: "Pleasant staff and good flight"
Nevýhody: "A bit of difficulty to check bag in online after original check in ...."
Nevýhody: "I didn't eat No entertainment"
Výhody: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Výhody: "Magazine was pretty good. Staff were smiley and nice."
Nevýhody: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Výhody: "It was simple, every thing was fast in the airport."
Nevýhody: "Small airplane it was a bit choked."
Kids being animals kick people's sits and the usual 2.5h delay in departure (they make it so one cannot claim). Perfectly fine if it's a free service but horrible and lame being a paid flight.
Everything was smooth and fine.
Nevýhody: "we were 4 person traveling together and all seats assigned were separeted, including 2 children"
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Yes, the onboard crew did a great job."
Nevýhody: "Their crazy rules with “hand luggage” makes me nuts."
Výhody: "Cheap flight"
Nevýhody: "Less time in the boarding line and less interruptions to sell things."
Nevýhody: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "They charged us an additional 55 Euro per person for a boarding pass even when we have checked in on-line the night before."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Výhody: "price time of flight"
Nevýhody: "unable to choose your seat free expensive tea and coffee and others"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Výhody: "The crew"
Nevýhody: "Uncomfortable seats"
Výhody: "Cabin crew - efficient, friendly and with a sense of humour."
Nevýhody: "Having to buy Prority boarding to guarantee access to the overhead bins. Seats not that comfortable. Little legroom (i’m average height at best)."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "My own boarding was went ok"
Nevýhody: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Výhody: "Good flight with no turbulence. Checked luggage came out fast."
Nevýhody: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Nevýhody: "The plane smelled pretty bad.... like urine"
Nevýhody: "No way to print boarding pass. Suitcases were soaked in the rain."
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "the pilot didn't care about landing, it was the worst landing ever"
Nevýhody: "the pilot didn't care about landing, it was the worst landing ever"
Výhody: "The price was good."
Nevýhody: "We were delayed almost 2 hours but received no notification of this until we were at the gate. Then we were allowed to scan boarding passes and moved outside to a queue in the cold and rain to wait another 30 minutes. Very poor service."
Nevýhody: "Always delayed and poor services"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Was put in standby and had tons of issues with security. Worst experience of my life. I am very upset"
Nevýhody: "No food to choose from and very expensive"
Výhody: "Absolutely nothing! Horrible airline to say the least :("
Nevýhody: "Very rude staff and overall poor service!"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "The plane itself was good. It left on time."
Nevýhody: "Stood in a long line only to be told that we had to go to a different line. Not marked. Told to print boarding passes which is something a traveler cannot easily do. Not able to do that before leaving the United States."
Výhody: "Boarded on time"
Nevýhody: "Delay to board was exhausting. No information or explanation why. Everybody was pushed outside with stewards pushing us out of airport building to the exterior where everybody had to stand for 45 min (including elder people and parents carrying babies)."
Výhody: "Plane was comfortable. Not roomy but fine. Crew was polite when not hawking wares. Felt safe landing"
Nevýhody: "After paying €30 for a 20kg checked bag ahead of time, we waited for 20 minutes to get our bag weighed and checked. when it was our turn in line, the steward simply left and we eventually went to another line, where they said there was no bag on the reservation, even after I showed her my online receipt. She was very rude and clearly didn't want to deal with us. We stood for another 20 minutes in a different line only to be told that the bag was clearly on our reservation. We finally got the bag checked after yet another wait. We waited about 25 minutes in line to board for the plane and had to gate check our carry ons. No water served on the flight, and instead the flight attendants were aggressively trying to sell perfume."
Výhody: "Cheap before extras. I think I'd rather pay more for better quality airline."
Nevýhody: "I've had three flights with Ryan Air this week and every one has been so unorganized and stressful. The boarding process is slow, and a lot of getting in line and standing for long periods of time. Even with open seats they don't boom groups together (when they book at same time). I assume to get more money to switch but this just leads to masses of people trying to swap seatings during boarding. The landings on all three were rough, I fly a lot and have never had an issue and these landings were concerning. One they came into fast and had to pull up quickly to avoid landing."
Výhody: "Flight left on time and arrived early."
Nevýhody: "Boarding needs to improve."
Nevýhody: "Last time we flew Ryanair, we did not check-in ahead of time, so we had to pay 53 Euros at the airport. We learned our lesson, so for this flight we checked in ahead of time and had our boarding passes ready on our mobile devices. When we arrived at the airport, we were told we needed a printed ticked so they could stamp it that they had checked our passport. It would be 53 Euros for them to print the ticket. The lady at the ticket counter directed us to the business center to print, but the Ryanair website wasn't working. I eventually printed a poor quality screenshot and hoped for the best. The lady stamped when she checked my passport. Nobody ever checked the stamped ticket beyond that point. What a waste. Ryanair is cheap, of course I'll fly with them again the next time I'm in Europe. My advice to travelers is to do your research and know all the loop holes they use to make money off of you."
Nevýhody: "we didn't know we had to print our tickets and they charged us a big fee to print our own boarding passes at the airport"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Výhody: "Fast and efficient"
Nevýhody: "The hard seat backs"
Výhody: "They wouldn't let me get my boarding pass 1 hour before my flight because they said I was late. Absurd. Poor customer service. Not professional at all."
Výhody: "Cheap Friendly staff Safe flight Good seats Temperature"
Nevýhody: "Waiting outside in the wind for 20 min while plane was still being tanked and loaded No affordable food on board No personal greeting by pilot to passengers"
Výhody: "They were punctual"
Nevýhody: "Their greed"
Výhody: "Very good for a low cost."
Výhody: "Friendly staff, arrived on time despite poor boarding protocol."
Nevýhody: "Been invited to board, only to end up waiting in a freezing cold stairwell which lead outside, only to find that nobody from Ryan air had even been on the plane yet. The plane door had never been opened until 10 minutes after we had been waiting in the cold."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"