Výhody: "The onboard store."
Nevýhody: "USB ports. They were off."
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Výhody: "One lady was so mean when I asked her a question ."
Nevýhody: "Be more smiling and helping customers when needed"
Nevýhody: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Výhody: "Seat small. No air flow control for seat."
Nevýhody: "Need more than 2 beverage services in 10 hour flight."
Výhody: "Iberia cancelled my incoming flight to Madrid and put me on an earlier one, but refused to let me on the earlier flight to Bilboa, which made a long waiting time!"
Výhody: "not enough leg room. Tray too small."
Nevýhody: "the above"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "Food on board was really good in general and some of the crew members where so polite and helpful but the rest of them nop."
Nevýhody: "The way the crew was serving the meals and offering everything was disappointing, in few word no good. Coffee, coffees anyone? Coffee, coffee! Please! That’s not a way for serving"
Výhody: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Výhody: "It was a direct flight"
Nevýhody: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Výhody: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Nevýhody: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Nevýhody: "No hay distraccion ni almimentacion,. El vuelo era largo de 2:45 h y siendo iberia pense que seria mucho mejor que ineria express"
Nevýhody: "Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late"
Výhody: "On time"
Nevýhody: "The small space between seats"
Výhody: "Very comfortable. Service good"
Výhody: "I never got on this flight."
Nevýhody: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Nevýhody: "The crew was rude and Inattentive. They keep the cabin so cold, most people more miserable and had their blankets all they way up to their necks, and still cold. Seats were very thin and not very comfortable and so close together, there's was no room to stretch out at all."
Nevýhody: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."
Výhody: "entertainment, comfort"
Nevýhody: "the spaniards are always LATE. and DISORGANZIED."
Výhody: "Pilot advised passengers of a flat tire in order to be prepared for ground crew and firefighters to inspect the mishap."
Nevýhody: "Baggage size for carry on luggage changed from BA to Iberia aircraft."
Výhody: "The crew were friendly."
Nevýhody: "The delay"
Výhody: "Entertainment selection was good."
Nevýhody: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
Výhody: "Very nice crew"
Nevýhody: "Couldn't check in online and couldn't get my boarding pass to my second flight through Iberia, had to do it at Madrid and it was very inconvenient."
Výhody: "Absolutely on time!"
Nevýhody: "The boarding was slow"
Výhody: "Crew entertainment food."
Nevýhody: "2 hours late. Missed connection in Madrid. Waiting 4 hours for next flight."
Výhody: "The entertainment is great, I always appreciate a good movie selection for long haul flights. The space is ok and the seats recline well. The blankets and pillows were warm and comfortable too. Food was remarkably edible."
Nevýhody: "The beverage services should come around more often. Two cups of water during a 9 hour flight just aren't adequate."
Výhody: "Almost nothing!!"
Nevýhody: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Výhody: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Nevýhody: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Výhody: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Výhody: "The crew was not the worst crew."
Nevýhody: "Apart from the small, uncomfortable seats, the food was very gross, inedible if you're not starving, and I've been fortunate to travel a lot and I've never ever been on a flight that announces towards the end of travel to reread emergency cards, and that if evacuation is needed, to not grab your stuff (wtf?!). incredibly not comforting considering the plane was super shakey during the flight."
Výhody: "Pilot was great, soft landing, smooth takeoff"
Nevýhody: "Small seats"
Výhody: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Výhody: "Quick flight - the staff was great and prompt for boarding. They were really accommodating and friendly. The seats were comfy although small. I feel asleep numerous times with no problem, lol."
Nevýhody: "There were no negatives with this flight. I felt it matched the pricing and what I expected."
Výhody: "Ibrya is grayte"
Výhody: "Flight on time"
Nevýhody: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Výhody: "Everything flowed very smoothly desite the fact I had an irregularly shaped carry on. It was no problem, Staff were positive and acomodating and that lead to passengers being accommodating to each other. The intertainment was great, the only draws back is that I slept most of the time and wanted to watch another movie."
Nevýhody: "That I had to bother the person sitting next to me to get up when I wanted to go tot the bathroom, but he was very accommodating"
Výhody: "The food served and diverse movie choices."
Nevýhody: "4 hour delay."
Výhody: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Nevýhody: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Výhody: "On-time with excellent service. Clean."
Nevýhody: "No issues."
Nevýhody: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Výhody: "The crew was fabulous. Very friendly and accommodating."
Nevýhody: "Checking in and ordering special meal"
Výhody: "The in-flight entertainment system was good."
Nevýhody: "I generally don't like Iberia customer service, either in phone or in person. Crew at times would behave in a rude fashion to certain requests, and act as if simple requests were an imposition on them."
Výhody: "Staff was friendly and corteous. Out of three times I was flown with Iberia I can honestly said the service has improved tremendously. The crew members were polite and always ready to accommodate to your needs."
Nevýhody: "I have to say with all sincerity that my pre travel experience was horrible. Two day before my flight I got an email saying my flight had changed. Over the next 2 days I spend 7 hours on the phone with Vamaya, Iberia and Finnair and no one could seem to help me. The story always changed and I was given crazy false information. I was even told my flight was changed to 8pm on departure date when it actually was leaving at 4:40 pm. I am glad I got to the airport early. I had to to deal with all my problems. In 30 years of travel I have never had an experience so frustration. I would love to speak to someone at Kayak."
Výhody: "Very friendly and helpful crew."
Nevýhody: "No food or drink offered except for if the customer pays for them, very poor idea."
Výhody: "Flight from NYC to Madrid"
Nevýhody: "Lost my luggage for 3 days and no compensation for out of pocket expenses Flight from Madrid to Florence"