Movie choices are very limited, emirates choices were lot better
Comfortable seat, good food and friendly staff
Výhody: "Private cabins in business class"
Nevýhody: "Better control over boarding process"
Výhody: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Výhody: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "crew is good and helpful."
Nevýhody: "The food was terrible. Needs to improve the quality of the food."
Výhody: "Everything is perfect"
Výhody: "Amazing crew, new planes"
Nevýhody: "Food can be adjusted to the cuisine of the destination."
Výhody: "Flight was fine"
Nevýhody: "Did not serve vegetarian food even after repeated requests"
Výhody: "The crew were fab"
Nevýhody: "Same as above."
Výhody: "Staff was courteous"
Nevýhody: "My meal preference was not available."
Nevýhody: "Snacks and drinks could be betteri"
Výhody: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Nevýhody: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Výhody: "Crew were very helpful and courteous"
Výhody: "Nothing about American Airlines Never ever to travel with it again"
Nevýhody: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Nevýhody: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Výhody: "Good food, overall good service"
Nevýhody: "Everything !!!"
Výhody: "Very affordable flights, good value for money. Most of the journey from Sydney to Oslo (via Doha) went qiluite smoothly)."
Nevýhody: "The only thing I didn’t like about the experience was the fact that you can only check in one piece of luggage on economy class, and one very sour individual at the gate when boarding."
Výhody: "Thanks for good service"
Nevýhody: "Everything was good service food entertainment"
Výhody: "It was comfortable flight with a friendly crew."
Výhody: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Nevýhody: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Výhody: "Excellent staff, good service."
Nevýhody: "A Long. Trip"
Výhody: "Good legroom, friendly crew."
Výhody: "The Plane was good but not updated with new data"
Nevýhody: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Výhody: "Felt like a new plane, with great service!"
Výhody: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Výhody: "The flight attendants was nicer on this flight then the US to Doha flight"
Nevýhody: "Seats were not comfortable"
Nevýhody: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Nevýhody: "Poor service, didn't get to sit with rest of our party, food average, overbooked flight, no room for luggage storage."
Výhody: "Everything was excellent as I have come to expect. The business class seat was not one of those new diagonal ones, but made a full width flat bed, so I could sleep for a few hours. Food and service excellent."
Výhody: "Much better knee space. Excellent flight, good service..."
Výhody: "The crew was excellent in their mannerisms, efficiency, service and never ending smiles."
Nevýhody: "The flight was not overly crowded and many of the passengers were seated with three people per set of seats while others were seated individually and able to spread out with much more comfort. I felt that when the flight crew saw this they could have made everyone much more comfortable by switching people to two people per row thus giving them more room especially on such a long flight."
Výhody: "Intertainment was very good"
Nevýhody: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Výhody: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Výhody: "Quick and easy boarding and decent crew."
Nevýhody: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Výhody: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Nevýhody: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Výhody: "The boarding process was simple, food was ok."
Nevýhody: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Výhody: "Amicable staff"
Nevýhody: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Výhody: "Cabin crew were excellent, very nice and accomodating"
Nevýhody: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."
Výhody: "No problems at all!"
Výhody: "The flight service was great. We had a slight delay on the way back to Doha from Heathrow but they made up for it by getting us through security faster so I didn't miss my flight to Tokyo. Overall the timing was excellent and I got home without having to fork out any extra money."
Nevýhody: "Song selections"
Nevýhody: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Výhody: "I liked the food and the entertainment ."
Nevýhody: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Positives: The extra seat room in premium class was very nice and comfortable. The cabin staff were excellent, very helpful and pleasant. Negatives: On the downside, my wife and I sat apart. Also, when we tried to change our seats so that we could sit together, the faulty Virgin website kept taking me to meals rather than to seating. Finally, when we tried phoning, we were told that the waiting time to speak to someone was 3 hours!
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Výhody: "The crew"
Nevýhody: "The screen"
Výhody: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Nevýhody: "Everything was great"
Výhody: "the crew was very polite and professional."
Nevýhody: "the aircraft is small and confined, only two toilets for the entire economy level passengers for a 6 hour flight. the online entertainment lacks variety and the food was okay."
Nevýhody: "Overall, I am disappointed in Kayak for listing my round trip flight as KLM, when in actuality, only one short connection of this flight was actually KLM. My itinerary said KLM all over it, but in the fine print it said "operated by Delta." This is dishonest and misleading."
Výhody: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Nevýhody: "No. Keep up the good work!"
Výhody: "Premium economy was perfect, smaller cabin with less people, great flight."
Nevýhody: "Squishy space and very late flight unfortunately"
Výhody: "crew was nice"
Nevýhody: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Nevýhody: "Bad entertainment system"
Výhody: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Výhody: "The flight felt so short, service was amazing, food was good. Great overall experience."
Výhody: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
Nevýhody: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
Výhody: "Staff. Very couteous.polite. friendly."
Nevýhody: "Good.entertainment choices."
Výhody: "Crew were friendly and courteous"
Nevýhody: "Poor drink selection. Food mediocre. I felt like I was in the living room of the Beverley Hillbillies. Loud people, dressed like slobs. No manners"
Výhody: "Top glass airline"
Nevýhody: "I lake food and good service crew"
Výhody: "Entertainment Meal service and quality"
Nevýhody: "The plane seemed to be a little bit old, especially entertaining equipment"
Výhody: "The boarding, the seats."
Nevýhody: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Výhody: "Fast boarding and nice staff. Food selection was ok"
Nevýhody: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Výhody: "Legroom, lovely staff and all round good flight"
Výhody: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Nevýhody: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Výhody: "Lovely food and staff. Lots of food."
Nevýhody: "The seat pocket in front of me was broken. I didn't want to make a fuss but one would have thought during checks pre-flight that should have been noticed and rectified. I was flying with my family including my 4 yr old and we had lots of toys to keep her entertained but had no where to put them apart from on our seats and tables when we were allowed to have them down."
Výhody: "Food and entertainment was excellent"
Nevýhody: "Staff seemed a bit stressed and busy but very efficient"
Výhody: "Crew was very solicitous...food was quite good.."
Nevýhody: "Baggage was very slow in arriving. ..45-60 minutes"
Výhody: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Nevýhody: "Seats a little hard, main dinner dish was a little odd but okay."
Výhody: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Nevýhody: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Výhody: "The crew was excellent. Flight was quite comfortable. Nice attention to service"
Nevýhody: "I would have appreciated another round of hot drinks."
Výhody: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Nevýhody: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."
Výhody: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Nevýhody: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Výhody: "The crew were very friendly, and helpful. I also liked that the exit row that I was given had more than enough leg room, the dinner was really good for airplane food and snacks were great also. The attendant that I had for my section also told me that all food and drinks were free so they gave me a few extra adult drinks here and there which is a plus for how long the flight was going to be. The movie selection is great also having some on there that are still in theaters is a huge plus."
Nevýhody: "The boarding process seemed way out of order, they made so many mistakes and nobody knew what to do, then you have the pushy passengers that are sitting coach getting mad that you're boarding before them. Breakfast left me wanting something else, lets just say this if you are given the choice of something vs french toast, take the something."
Výhody: "Entertainment selection Cabin Service associates were very good WiFi service available"
Nevýhody: "The planes are old and tired, new 787s on this route are long overdue. Thomson's premium service is an improved offering over Virgin and offers more inclusive extras such as lounge access. There is no wonder wall on the 747 only a wonder "basket" If you are flying from Gatwick, upgrading to premium isn't worth it. Go to upper class or fly with another airline. Check in was quicker for Economy passengers and it proved a challenge to work past the economy passengers during boarding to get to the premium agent."
Výhody: "Legroom was much better than on U.S. carriers doing same long trip."
Výhody: "The crew were excellent."
Nevýhody: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Výhody: "Just the food and boarding was fine."
Nevýhody: "Everything else was bad. I think crew were a little rude!"
Výhody: "Staff was top notch in service and kindness"
Nevýhody: "Seat reclining happens even during meal time and landing! I had to ask crew to get passenger in front to put seat back upright during meal time!!! Crew should've noticed themselves and ask the passenger without my prompting!! So annoyed!! I complained to VA too"
Výhody: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Nevýhody: "Sound didn't work on some of the entertainment choices"
Nevýhody: "If the luggage fees were to be included in the price, I would have gladly chosen Emirates for its comfort at that price."
Výhody: "very incompetent crew carrying out orders for a very cheap airline."
Nevýhody: "There was nothing to like, attendants were rude, seating was horrible, No room, no snacks, counter persons were even worse, tried to contact virgin australia over 12 times for booking confirm and itinerary, no replies ever, none from HQ in Brisbane. Virgin has NO customer service whatsoever, all they want is to take your money online and do nothing for paying customers. "Paying Customer", remember who we are??? The ones that pay for the worst service in the world. Well done Richard Branson!!"
Nevýhody: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Výhody: "This was my 3rd time to fly to Brisbane, Australia. Love flying with Virgin Australia. They have great service and friendly staff."
Nevýhody: "I brought my own padded seat, but it is a long flight, so it's best to get up and walk around as much as you can."
Nevýhody: "Watch out for checked baggage fees on short haul international flights. If you buy their saver fare, VA charges you $130 to check a bag at the check-in counter. Highway robbery in my opinion! Make sure you add a bag beforehand. Corporate greed at its worst."
Výhody: "Flight attendants were nice."
Nevýhody: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Nevýhody: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
Nevýhody: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
Výhody: "Fly attendants have no knowledge of hospitality. They arguing with customers and refusing to assist, blaming on company policies. My friends were assigned seats next to a toilet. No folding options. One of our friends has a back pain problems and got stuck for 5 hours. There were seats available upfront and Manager Gina could simply change our seats instead of dry “there is nothing I can do” I am not recommending this airline."
Výhody: "See previous comments"
Nevýhody: "See previous comments"
Výhody: "Everything was good."
Nevýhody: "All good"
Výhody: "The crew was nice"
Výhody: "Crew was awesome"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "The movies were entertaining"
Výhody: "Flight was smooth, arrived early..crew was prompt and courteous."
Výhody: "The flight was very good in both directions. I was quite comfortable. On my return flight I left my e-reader on the plane. I didn't realize it until 2 days later. I called Delta and spoke with Tiffany. She was so helpful. She located my e-reader and I was able to go to the airport and pick it up."
Nevýhody: "Carry brewed decaf coffee."
Výhody: "When I finally got off the plane"
Nevýhody: "Everything. No instructions, no pens or pencils, ignorant staff. Got to Cancun and waited 2 hours with no directions to just go they immagration. The forms were in Spanish and the staff could not translate. I’ll never fly Delta again."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Nothing - missed flight"
Nevýhody: "Need to reschedule flight to tomorrow morning...."
Výhody: "Not much"
Nevýhody: "Seats very uncomfortable no room to move"
Nevýhody: "Flight was delayed."
Výhody: "Excellent check in and boarding service"
Nevýhody: "Cleaning of the airplane could be done better"
Výhody: "Fly attenden alwas with a beautiful smile"
Výhody: "Clean and spacious plane, relaxed and organized gate cre"
Nevýhody: "Crew member passing out ear buds ran out and never came back"
Výhody: "Got moved to an aisle seat instead of the middle. The flight wasn’t full so the crew planned ahead and got several people in our party better seats."
Výhody: "Almost everything."
Výhody: "Free movies on plane, quick boarding! Ok time :)"
Výhody: "Like the fact I could watch 2-3 movies. Love the gluten free options for snacks."
Nevýhody: "All of the couples were not assigned seats together. I've never seen anything so stupid. So before the plane took off, about four of us ladies from all over the back of the plane stood up and each jumbled a bunch of seats like a rubix cube so the men could then get up and go sit with their wives."
Nevýhody: "Gate agent @ LAX calling every single passenger with a lot of noise around couldn't hear. I had to go and check myself a couple of times."
Výhody: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Nevýhody: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Nevýhody: "That we did not have a seat assigned"
Výhody: "Everything was great from boarding to landing."
Výhody: "Loved having the Movie and tv options on the flight, really passed the time"
Nevýhody: "Flight was overbooked, seat assignment at gate, was very anxiety provoking. I was concerned would not get on flight."
Výhody: "Nice upgrade since we didn’t have seats! Delta was a good flight but don’t ever wanna fly on Aeromexico again!"
Nevýhody: "Had all my jewelry stolen from my luggage!"
Výhody: "Friendly service"
Nevýhody: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Výhody: "Flight attendants seemed nice"
Nevýhody: "Too tight in the seats"
Výhody: "Quick and everyone was friendly"
Výhody: "Boarding was easy"
Nevýhody: "Seats, the whole flight experience"
Výhody: "direct flight from bdl to cun."
Nevýhody: "reclining seats that doesnt give much room to person behind recliner"
Výhody: "That I landed safely"
Nevýhody: "1st class was horrible."
Výhody: "The plane was new and very comfortable. Free entertainment and plug for charging electronics. Love this airline!"
Nevýhody: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Výhody: "The crew was outstanding, polite, and professional."
Nevýhody: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Výhody: "Great selection of movies to watch."
Nevýhody: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Výhody: "great flight free movie going down"
Nevýhody: "no free movie/tv coming back"
Výhody: "Very satisfied. Great service"
Nevýhody: "The flight was delayed for 4 hours."
Výhody: "On time, pretty friendly crew"
Nevýhody: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Výhody: "Flight was fine. They were especially generous with the snacks."
Nevýhody: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Výhody: "The plane was less than half full so I got my own row and slept most of the flight. Chargers and tv screens for each seat"
Výhody: "Very comfortable"
Nevýhody: "Nothing, besides the flight was slightly delayed but not by long"
Výhody: "Flew in First Class. Felt very pampered"
Nevýhody: "The line for printing the pass was not open. I showed up 2 hrs prior. After dealing with the kiosk for more than 1/2 hour. I missed my flight."
Nevýhody: "My suitcase was ruined."
Výhody: "Se had a Nice menu on board"
Nevýhody: "No food to sell on board"
Better service, can be further improved by anticipating customer needs.
Výhody: "Crew was excellent, and the distance between rows are enough so seats are very nice."
Nevýhody: "Food stuff was not good & Turkish Airlines can not do anything to that due to Covid 19 Issue and they are following the rules."
Nevýhody: "Horrible food, crew wasn’t nice"
Nevýhody: "there is little time for lay over in turkey going to Egypt one hours is not enough."
Nevýhody: "Good service no delayed"
Výhody: "service on the flight was very good"
Nevýhody: "the airport was very large - had attempted to get help with a phone call before flight and service was very poor.... website was a mess to work with"
Nevýhody: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Výhody: "plenty of food that was good quality, lots of entertainment options, usb to charge. flight attendants very nice and helpful. one of the best international flights in a while."
Nevýhody: "seats recline so much that when the person is reclined in front of you, almost like they're laying in your lap! but this can also be nice for your own reclining."
Nevýhody: "The seats. You are real greedy."
Výhody: "Comfortable seats, good food and in flight entertainmen"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "The inflight entertainment."
Nevýhody: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Entertainment, and the plane which felt really new and comfy."
Nevýhody: "Food was a bit boring (because it was such a short flight, I suppose)"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The Lounge at Istanbul airport is fantastic"
Nevýhody: "Seating in Economy class is terrible. For tall persons like me it is a punshment to be squeazed in such a narrow space. Turkish airlines should add more space and comfort with their seating in Economy. Introduce a Premium Economy Class would solve that problem"
Výhody: "great entertainment, good service, middle chair was empty so very comfortable"
Nevýhody: "extreme delays! sitting in the plane for 2 hours can be very frustrating"
Výhody: "Comfort, food, staff, everything"
Výhody: "The crew was friendly"
Výhody: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Nevýhody: "Explanation was the minimum expected and absolutely required"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Food and service great"
Nevýhody: "The boarding time on the email was 21:40, but the real boarding time was at 20:40. I missed my flight, because of this, very unhappy and unsatisfied with the service. I had to search urgent trip and pay twice more, than i should, because of that mistake. Very poor experience"
Výhody: "DC to Istanbul: Good food and nice flight experience. Helpful staff were always ready to help. Istanbul to DC: clean, maintained aitcraft, nice crew, good food."
Nevýhody: "DC to Istanbul: Broken bathroom lock. Not very clean aisles. Very few English speaking crew. Istanbul to DC: Ran out of second option lunch. This seem to happen frequently. Most of the crew members were strangely not around. This resulted in two overworked crew members and lots of trays sitting on our laps for sometime. I was curios what all the other ones were doing."
Výhody: "excellent food, service"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "Enjoyed the flight, airports, service."
Výhody: "So I never actually flew with Turkish this trip, but I can write about my rerouting experiences. Inbound my first connection to Istanbul was cancelled due to technical problems. Fortunately I was second in the ticket office line and was promptly rebooked with Lufthansa. My return flight was cancelled because of the coup, and again I was rebooked with Lufthansa."
Nevýhody: "Overall Turkish Airlines did well in a difficult situation. But a few concerns. On my inbound flight, the agent servicing us was amazing and I was fortunate to be second in line, but the airline was ill prepared for the situation and the agent was being hung out to dry by his colleagues who kept calling him and wouldn't let him do his job. On the return flight, I was frustrated the agents at first pushed me to take a refund rather than letting me rebook with a partner. I ended up having to leave a day later than expected, and didn't get an itinerary till the morning after my original flight. This was all very stressful. Lastly, you have to think twice about flying through Turkey. Although this coup is over, the next crisis will be over whether President Erdogan creeping authoritarianism."
Výhody: "The seats were a normal size for an international flight. Everyone got a blanket, pillow, earphones and eye mask in their seat, all of which were necessary for the 11-hour flight. There were a lot of great movies to choose from, as well!"
Nevýhody: "The bathroom garbage cans got full very early on in the flight, making it uncomfortable to use them. The stewardesses were friendly, but it was difficult to understand their English and the pilot's English (and I teach ESL). They, in turn, had a difficult time understanding me when I spoke to them in very slow, clear English."
Výhody: "Boarding was fine in Istanbul. Go to toilet before going through security check in the gate."
Nevýhody: "Poor crew service--amazingly slow (my general THY service experience has been great, but in this leg crew did not respond to calls for almost 20-30 minutes). After meals, most people took their own empty trays to return them behind (because the crew had not picked up after 30+ minutes). The meals arrived cold as well. My entertainment set froze after 4 hours in a 13 hours trip, and was not attended to after repeated calls. One conscientious Turkish stewardess was very helpful in the 9th hour (literally), even if the entertainment did not come back on. To top these, I was sandwiched between a teenager on front and teenagers on right, who were loud and generally weird (obviously not the airlines fault). So, it ended up being a mediocre experience overall."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Nevýhody: "I was thrown into despair by the refusal of TA officials to help me in any way. I paid the full price of the flight but the officials of the airline were very unresponsive and unhelpful. I was delayed to the airport due to traffic and they refused to help me in any way. I have flown with this airline in the past and the airline was always kind and accommodating, but not so this time! I lost $1.1K for the initial fare and then had to purchase a separate $2.3K ticket to reach my destination. Absolutely NO other airline has been so dismissive to me. I fly United all the time, and they are worst by US standards, and yet (I never thought I would say this) United has always helped MUCH better than this airline! I called customer service and could barely understand their English, not to mention that they didn't care at all to help me. I lost $3.3K because of this airline. It was the worst travel nightmare of my life, and I have been to 50+ countries!"
Výhody: "Although a fairly long journey, we were all very comfortable and treated very well by the staff."
Výhody: "Convenience of direct flight from Mazar-e-Sharif to Turkey."
Výhody: "The food was great, especially for a short flight. The staff was very friendly. I had a full movie selection and a lot of leg room!"
New 737 and seats too confining
Výhody: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Nevýhody: "I congratulate the KLM crew!"
Nevýhody: "Not being 1 hour late"
Výhody: "Nice staff and no delay"
Nevýhody: "Instead of crisps maybe a bit of cheese or crackers"
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "The crew"
Nevýhody: "Seat comfort"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Nevýhody: "Our lougage did not arrive"
Výhody: "Crew was awesome"
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Easy to board and easy flight."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "They have mabaged to lost my luggage"
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Very friendly service!"
Výhody: "Very friendly crew"
Nevýhody: "Tiny old cramped plane."
Výhody: "Excellent experience with the cabin crew."
Nevýhody: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Výhody: "Service provided by the staff"
Nevýhody: "The navigation of the entertainment system is not very friendly"
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Nevýhody: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Nevýhody: "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
Výhody: "They were awesome."
Výhody: "Easy airport business"
Výhody: "Service was good"
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed that the flight didn't have wifi / USB):"