Very tight leg space in the cabin
Výhody: "Good aircraft, good service, on time, eventless"
Nevýhody: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Nevýhody: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "Delay in take off 45 min!!!!"
Nevýhody: "Seats were too close together."
Výhody: "The bread was fresh and food better than other times"
Nevýhody: "Crew is always aggressive and unfriendly"
Výhody: "Crew memebers"
Nevýhody: "Thé qualité officielle the images"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Nevýhody: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Late departure, dirty, staff not friendly."
Výhody: "crew was great, seats were comfortable"
Nevýhody: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Nevýhody: "Couldn’t understand announcements"
Výhody: "The cue lines per zone are the most brilliant idea!"
Nevýhody: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
Výhody: "Nice staff. Flight on time."
Nevýhody: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Nevýhody: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Nevýhody: "they lost our luggage very inconvenient"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Good quality flight"
Nevýhody: "But delayed and lost baggage"
Výhody: "No extra charge for simple refreshments."
Výhody: "Quick and efficient not lying more to say or critique."
Nevýhody: "Coffee and a bread roll as a snack??"
Výhody: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Nevýhody: "Business class seating on the AirBus 318 is very cramped."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Nevýhody: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Free snack and drinks. Good service."
Výhody: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Výhody: "Good cabin, but very conjugated :|"
Nevýhody: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Výhody: "The crew was very nice and helpful."
Nevýhody: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Výhody: "The check in process was much better in the CFG airport than SFO. Very organized."
Nevýhody: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Nevýhody: "the food is terrible."
Výhody: "Always like Air France. They are in tune with keeping the traveler updated."
Nevýhody: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Výhody: "Great people"
Nevýhody: "It was an hour late"
Výhody: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Výhody: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
Nevýhody: "TV was too slow."
Výhody: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Nevýhody: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Výhody: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Nevýhody: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "The boarding process was smooth and the crew friendly. Flight ran on time."
Nevýhody: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "food was good, leg room was decent for economy"
Nevýhody: "didn't have usb charging ports in the seats on one of the flights, in flight entertainment can improve."
Výhody: "Free drinks and snack!"
Nevýhody: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Nevýhody: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Výhody: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
I paid for my seat next 2 seats were opened and they moved 2 other guest into the premium seats without charging them.. I asked if these seats were premium and the said no seat 15 D E F so why do I pay when others didn’t pay for the premium seats
Výhody: "Fee alcohol on flight! Crew was also very nice and welcoming."
Nevýhody: "Everything seemed fine."
Výhody: "Boarding and deplaning was done three rows at a time. It worked great."
Nevýhody: "An extra food option could have been better. Very nice flight overall"
Výhody: "The crew was very professional and attentive."
Nevýhody: "Boarding was somewhat chaotic. They kept changing the gate often. Had to walk from extreme end of terminal, then walk back."
Nevýhody: "smell, old chairs, lights on the entire time"
Výhody: "Crew was friendly and professional."
Nevýhody: "Not having to pay for first luggage."
Nevýhody: "salir a tiempo"
Nevýhody: "All es excellent."
Výhody: "Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd"
Výhody: "More Spencer in the sits"
Nevýhody: "Do they sits more confortable"
Nevýhody: "It was delayed 2:30 hr"
Výhody: "On board crew are nice, counter personal at JFK is horrible"
Nevýhody: "JFK counter lady extremely rude and tried to charge extfor every gram of luggage, finally I checked my carry on and still wanted to charge for my backpack but the supervisor said that was ok with weight. Absolutely awful experience at AeroMexico counter. Food is bad. Seats are a TORTURE"
Nevýhody: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Výhody: "Everything: got to pick my seat with extra leg room, easy boarding process, SUPER friendly crew, very nice"
Nevýhody: "We had to wait quite a while for our baggage at the baggage claim but I'm pretty sure that's an SFO issue and not the airline"
Nevýhody: "As I mentioned earlier, the interior of the plane looked very tired, and my seat cushions were coming apart."
Nevýhody: "Disorganized, poor communication, crew let's everyone cut in front when they open a new line."
Nevýhody: "Lost my luggage"
Nevýhody: "I buy a flight ahead of time so I can be back home on time to work, I get it delays can happen, there was already a delay to start off well, turns out the flight is OVERBOOKED & even tho I arrived 3 hours earlier prior my flight I had to wait 9+ hours for another flight. If you don’t have enough seating available don’t sell a ticket that you know doesn’t exist. It’s not the first time it happens with Aeromexico, their airline is HORRIBLE & I didn’t expect with my first experience with Kayak to be just as bad. Never buying a flight through this website ever again nor am I planning to fly with Aeromexico."
Výhody: "Flight was faster than the schedule posted."
Nevýhody: "I asked the lady at the counter if she could leave my ticket back open, since I was not sure about the date.... she openly suggested that buying a new ticket would be cheaper because there are many fees that will end up being more than the original ticket. I have asked before to leave my tickets open and then I know I have to pay 100usd plus diff in the rate.... I dont know why she didnt help."
Výhody: "On plane entertainment was great, along with the charger port for phones. Leg room was great, seats comfortable and even served free breakfast and gave complimentary headphones. Very nice trip."
Výhody: "Comfort level was good"
Nevýhody: "Flight attendants were not all that friendly, gave a bogus excuse for flight delay"
Výhody: "Everything but the screaming babies was great."
Výhody: "The boarding and crew was very professional"
Nevýhody: "Have no complaints about trip"
Nevýhody: "Was not happy that the plane did not have individual screens for entertainment on the long flight."
Výhody: "Flight attendants were good"
Nevýhody: "As mentioned in a previous comment, while I enjoy AM domestic first/business class product on the new planes, unfortunately, I cannot say the same about their old ones. AM seats do not provide a footrest, and there is the lack of the IFE, which on a longer flight like mex-tij could have made the flight more enjoyable. Food, AM domestic business class food options are not the best, it was a turkey/cheese sandwich on a white bread with heavy mayo, and milk rice-while delicious, also very heavy on the sugar"
Výhody: "The plane was comfortable and the crew was great."
Nevýhody: "The boarding was ridiculous. They never posted what gate the flight went out of. If it wasn't for Kayak we would not have known when to go. The flight was delayed but they never did update that information. It did not leave on time like the board said. They just all of a sudden said they were boarding the flight."
Výhody: "Check in was fast, personnel was very professional."
Nevýhody: "They didn’t honor the seat I chose with kayak and instead sent me all the way to the back of the plane with no reclining seat"
Nevýhody: "At the time to pick up bags it was very confusing, people saying it was on a different band, information was not clear and my bag was already in the floor, for a long time. Very confusing how people on the ground have different information to what the screens are saying"
Nevýhody: "The food was pretty terrible. I'm certain the yogurt we were given was spoiled. The plane also suffered from broken flaps, which meant we went in for a "high speed landing." Not ideal. Shouldn't these things be fixed before an international flight?"
Výhody: "Not much to like in mediocre flight. Gate agents were nice and couteous."
Nevýhody: "Mediocre flight overall. Poor customer service from crew (barking orders and very little tact during boarding). No entertainment system. Flight was delayed due to errors with airline."
Výhody: "The service and flight attendants were nice and genuine"
Nevýhody: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Nevýhody: "eveything was bad"
Nevýhody: "They had a problem with media system, so this way we cannot see any movies"
Nevýhody: "Seats are very tight, uncomfortable."
Výhody: "Good customer service"
Nevýhody: "I cant stand why i have to pay for 1 bag luggage"
Výhody: "I got to have 2 cups of water."
Nevýhody: "There are no vegan nor vegetarian options."
Výhody: "Flight on time."
Nevýhody: "Accommodating clients on sittings other than their original place. In case of an accident, name identification would be wrong."
Výhody: "very smooth flignt"
Nevýhody: "boarding took a long time due to last minute checkups"
Nevýhody: "Flight cancelled with little explanation and little help from Aero Mexico to help us get to our destination. Had to request refund instead and have not seen that yet, either- more than a week later."
Nevýhody: "The plane had to go back to Guadalajara after 1hour of flight due to mechanical problems, they had to put us on another plane ,it was scary."
Nevýhody: "We had items stolen from two luggages. The were cell phones and the accessories plus some jewelry. These could have only been know by means of the security scans of the luggage. One item disappeared for a day. None of the other four were tapered with. I have contacted Aeromexico twice by email while in Mexico. The first time I was told someone would contact me and no one did. The second time there was no reply. I asked that some call be on my cell and I have received nothing."
Výhody: "Charged me for extra bag and then lost both bags"
Výhody: "The price"
Nevýhody: "Entertainment was good on some flights but not on all."