Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "I liked getting food and drink."
Nevýhody: "Letting people check in earlier."
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Výhody: "Price, food was fine,"
Nevýhody: "The staff was super aggressive to put all handbags under the seat even with empty compartment bins. Once the big bags are in why should they be so mean of the compartments are still empty?"
Nevýhody: "I had no idea that the flight you booked me on require extra 40 euro fees for check-in luggage. To add insult to injury, the Aegean flight required check-in at a Lufthansa counter which would not accept payment for the luggage fee. I had to wait in a long line of 30+ passengers at the Aegean counter"
Výhody: "Good on business class was amazing and the staff was always ready to help with any questions."
Nevýhody: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Nevýhody: "Food, not in time."
Nevýhody: "15 min late and at Athens airport took me 40min to get my luggage."
Nevýhody: "Air pressure in cabin was terrible"
Výhody: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Nevýhody: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Výhody: "Aegean Airlines improved a lot for the past six months. Food is much better and so is the attitude of certain number of crew."
Nevýhody: "Boarding to international destinations still done with remote stands even under torrential rain."
Výhody: "Consistently on time flights, friendly staff, and comfortable planes. Great value for money!"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Nevýhody: "I’ve flown Aegean 3 times in the last month and there flights have been late all 3 times."
Výhody: "A like everything of barcelona"
Výhody: "Thanks for upgrading us to Premium economy"
Nevýhody: "We boarded late and had to sit on the runway for quite a while. Ended up leaving more than an hour late."
Výhody: "This airline sounds new to me but unbelievably the best fly I never been....!"
Výhody: "- Crew service was pleasant"
Nevýhody: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Výhody: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Nevýhody: "The food was all meat and I am a vegetarian"
Nevýhody: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Výhody: "I like the people and the crew and the plane."
Nevýhody: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Výhody: ".usually I like this company."
Nevýhody: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Výhody: "We were given a meal"
Nevýhody: "The meal wasn't very good"
Výhody: "Had to pay to check my bag in. Even though it was a patronize."
Výhody: "First flight from OTP to Athens arrived late. Crew members awaited at security check and had a bus waiting just for my baby and I to take us to the plane."
Výhody: "They give you a hot meal, even on a short flight."
Nevýhody: "Their dimensions for carry on luggage are smaller than the industry norm. As such, bags that most any other airline would consider carry on, must be checked for 40 Euros on Aegean."
Výhody: "It got me to Larnacasafely."
Nevýhody: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Výhody: "Was good space."
Nevýhody: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Výhody: "Legroom Polite and attentive crew"
Nevýhody: "Flight times No onboard entertainment"
Výhody: "Clean aircraft Legroom Polite service"
Nevýhody: "Delayed No onboard entertainment"
Výhody: "Cada vez que viajo en AEGEANS, revibo un buen servicio... Tuve un problema con pequeños líquidos en carry on, y regresando al checking, me ayudaron , sin pagar extra y recibieron mi maleta de mano gratis y no sólo eso...me la chequear on como FRAGIL... El desayuno fue excelente...SPINACH PIE, YOGURT, JUICE..DRINKS..a comparación con el vuelo en otra aerolínea de una amiga...sólo crackers and drink.. GRACIAS AEGEANS AIRLINES. .!!"
Nevýhody: "Buuu...no reparten más los riquísimos caramelos de Grecia.. OUZO CANDY'S. ..!!"
Nevýhody: "Overbooked our flight, charged way too much for baggage, clueless employees"
Výhody: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Nevýhody: "I'm sure it would have been a lovely flight had I taken it."
Výhody: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Loved the free food and coffee, the only airline that I've flown that offers such anenities"
Výhody: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Nevýhody: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Nevýhody: "My luggage was broken and Aegean was not helpful in resolving the issue."
Výhody: "fare & connection time"
Nevýhody: "Check in opens 2 hours before the flight"
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "Wow, the free meal was awesome. My new favorite airline."
Nevýhody: "My flight was cancelled and I wasn't notified. I found out when I tried to check in on line. I could not check in and could not buy an extra piece of luggage. I had to pay extra at the airport. Also at check in the employee made a mistake and charged me twice. Then told me I will get a refound."
Nevýhody: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "The flight was very good."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "Entertainment system operated intermittently. Headphone jack didn't make good contact with plug, no noise reducing headphones, mediocre food."
Výhody: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Nevýhody: "The fly attendant can be nicer"
Nevýhody: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Výhody: "Friendly crew"
Nevýhody: "Faster boarding, better food, more adequate announcements on delays"
Výhody: "Nothing because your partner FlightNetwork didnt pay the ticket and I wasted my time going to the airport"
Nevýhody: "Calling me and leave a voicemail if there is an issue with the ticket. I dont respond to 888-*** phone numbers from overseas! Horrible experience"
Výhody: "Lot airlines crew is really friendly"
Nevýhody: "Skopje airport is a disaster. Horrible service"
Nevýhody: "Seat was not very comfortable, my audio was malfunctioning on tv, food was small portions"
Výhody: "Crew was great!"
Nevýhody: "Selection of complimentary beverages is very much lacking."
Nevýhody: "My entertainment stopped working mid flight. There was someone sitting behind me who was heavier and I was asked not to let my seat back. I was provided no compensation for this discomfort."
Výhody: "It was on time and flights itself was pleasant."
Nevýhody: "My luggage is lost and I hope it will come on the next flight to Yerevan."
Výhody: "All went smooth bH"
Nevýhody: "The Odessa airport is confusing for departure but good arrival area"
Nevýhody: "Don't cancel the flight and ignore customers when trying to re-book flights."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Výhody: "There was no crew that I noticed....it’s like they were just working for themselves."
Nevýhody: "Some of the worst, ergonomically incorrect, hard as rock seats I have ever encountered on a commercial aircraft!"
Výhody: "the crew was really amazing!"
Výhody: "I liked that all flights were on time"
Výhody: "Eweyting was fine."
Nevýhody: "Boarding et WAW was 30 min.deleyd,additional waiting and deicing was one hour so we departed at 18.50 instead 26.50.Aircraft instead of Boeing 787 was barowed Airbus 433 from Airitalia-much les comfortable plane."
Výhody: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Nevýhody: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Výhody: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Nevýhody: "Little more organized boarding area Not sufficient new movie titles but it was OK"
Nevýhody: "Passenger next to me was too large and encroached on my limited space Stewards did not respond to light or request for drinks until I went to the back of plane Staff was curteous"
Výhody: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Výhody: "Price was cheapest for us, so we bought with LOT. Turns out that you get what you pay for."
Nevýhody: "Flight was over an hour late. Boarding involved remaining in an extremely crowded bus for more than 30 minutes waiting, without apparent reason. No food or inflight entertainment"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Nevýhody: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Nevýhody: "Because of them not knowing their job I had to spent extra 1000$..."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Keeping announcements to minimum hence allowing for silence and sleep was great. Personally, being served a meal around midnight seems unnecessary. My preference would be for a bigger breakfast."
Nevýhody: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Výhody: "Crew was very polite, smiling and accommodating , food was great quality, good selection of entertainment on board. Comparing what LOT was few years ago, they have made a huge progress and overall improved everything across the board. We got to destination before scheduled time."
Nevýhody: "They lost my baggage"
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Výhody: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Nevýhody: "No entertainment at all"
Nevýhody: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Nevýhody: "The flight was late 1.5 hours missed connecting flight, spent all night at airport waiting for next plane,"
Výhody: "I wasn't late I was running in the airport to couch the flight & they close the bordering they didn't let me in & I have to pay extra ticket & staying in the airport for 20 hours I lost my laggegg they found it after 3 hours. It's really bad. U give us 30 minutes to cotch other flight. I lost money & I lost my vocation because this application it's really bad I felt for the first time I'm Gypsy homeless."
Nevýhody: "I didn't like the application which is ( KAYAK ) it should know the person well not cotch the other flight I'm really disappointed"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Check in staff was unprofessional and extremely rude."
Výhody: "Very timely and organized."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
Your nasty smart , The seat too tight You have to pay for everything 5h20 min Flight with no food no water nothing .I didnt take my Medicine Because I don't have no water The worst trip that I have in my life.1st time flying with Transavia its going to be the last time . I am so disappointed
La personne en charge de l’enregistrement était très impolie pas professionnelle vous devriez la renvoyer car c’est une très mauvaise image de marque pour votre société
too hot and too tight, no even small cup of water.
Nevýhody: "The boarding was very slow and to seat to small for me."
Výhody: "It was a very nice, standard flight. Nothing remarkable good or bad."
Výhody: "The was not confortable"
Nevýhody: "Having more entertaiment"
Výhody: "On time"
Nevýhody: "Seats and legroom"
Nevýhody: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Nevýhody: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Nevýhody: "Not even water is offered to people"
Výhody: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Výhody: "Quick and convenient"
Nevýhody: "Delays are always an issue"
Nevýhody: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Výhody: "They changed the flight schedule and i asked them for refund and i did not get my money back"
Výhody: "Everything was fine"
Nevýhody: "No problems"
Výhody: "Not full flight"
Nevýhody: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Výhody: "The flight was on time."
Nevýhody: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Výhody: "The crew were very nice"
Nevýhody: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Výhody: "All went well with no interference."
Nevýhody: "Free tea & coffee would be ideal"
Nevýhody: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Výhody: "The crew was personable. Flight was on time."
Nevýhody: "Transavia delayed 1:30h the flight."
Nevýhody: "Boarding at Orly airport was unorganized and cluttered. Flight was delayed (took too long to depart)."
Výhody: "Everyone was happy trip went great price aircraft clean crew nice!"
Výhody: "very nice crew"
Nevýhody: "no pre-checkin on my return flight"
Výhody: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Nevýhody: "I liked it all!"
Výhody: "Cheap ticket"
Nevýhody: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Výhody: "Plane comfort was normal to good."
Nevýhody: "Boarding staff at Orly was disgustingly rude."
Nevýhody: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Výhody: "That I could finally land in Madrid, actually a quick flight!"
Nevýhody: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Nevýhody: "1 hour delay."
Výhody: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Nevýhody: "Nothing not to like."
Výhody: "Flight was on time"
Nevýhody: "Boarding and disembarking were poor"
Výhody: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Nevýhody: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Výhody: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Nevýhody: "See above"
Výhody: "Gets the job done. Quick flight, well managed. Crew members were nice."
Nevýhody: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Nevýhody: "water is not complimentary"
Výhody: "Quick boarding comfortable"
Nevýhody: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Nevýhody: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Výhody: "Staff in the plane and food options"
Nevýhody: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Výhody: "Lines and delays and shuttles and more delays."
Výhody: "EAsy boarding, staff, comfort, cleanliness, everything."
Nevýhody: "Everything was good."
Výhody: "Nice surprise. I like this airline"
Výhody: "Boarding was quick and efficient"
Nevýhody: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
Výhody: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Nevýhody: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Výhody: "Smooth flying so got some sleep"
Nevýhody: "Clearer back-to-front boarding process"
Výhody: "Everything was good except the long layover"
Nevýhody: "Shorter layover"
Nevýhody: "This airline is borderline budget airline even in business class."
Výhody: "Flight attendants were nice"
Nevýhody: "Food quality"
Výhody: "Brussels airport clearance was quite efficient"
Nevýhody: "Better instructions at the airport"
Výhody: "Crew was friendly."
Nevýhody: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Výhody: "One of the crew member who served our food seemed in a rush and just dropped our food on our trays :( There was a lack of communication at the counter for travelers like us who was making this connecting flight. We were there four two hours and nobody bother to tell us we needed to check-in again."
Nevýhody: "Better communication for people making a connection. Not to wait until you are showing your boarding pass and then telling us we needed to check-in again,"
Nevýhody: "Overbooked, no room for carry-on luggage"
Nevýhody: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Výhody: "It was on time"
Nevýhody: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."
Nevýhody: "Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now."
Výhody: "Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!"
Nevýhody: "Once in Houston took 30minutes to the luggage to be delivered"
Výhody: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Nevýhody: "Aisles were very narrow to access bathrooms."
Nevýhody: "When I was trying to get in the line to check"
Nevýhody: "Custums on JFK was not utilized to check a full plane with tourists. ESTA finger prints took more than 2 hours."
Výhody: "I liked the organization and service"
Výhody: "The crew was calm, professional and polite."
Nevýhody: "There was a delay of almost an hour on my first leg of the trip, which meant that I was really rushing to get to the gate for my connection in Brussels. It would have been nice to have some sort of express option for that, since it was the airline's fault that we were late."
Výhody: "Film selection"
Nevýhody: "Food was disgusting"
Výhody: "It actually tasted great!"
Nevýhody: "Movie selection was weak."
Nevýhody: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Výhody: "Good leg space and went on time."
Nevýhody: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Výhody: "On time, good price, convenient, !"
Nevýhody: "Charge for coffee and water"
Výhody: "Due to horrendous traffic we got to the airport after check-in but before the plane took off, but they would not let us board and would not allow us to transfer tickets for even any fee. They will not let us use our return tickets either. Is this how you do business? I'm totally disheartened and disgusted by the lack of customer service or even care."
Nevýhody: "We missed.our flight and no one would work with us to reschedule or refund even a partial refund. We missed out flight due to terrible traffic and now we are out $2500 this is terrible."
Výhody: "No major issues. Crew provided help making a short connection at Brussels."
Nevýhody: "Flight was slightly delayed. Entertainment selection was limited but OK. Seat comfort in coach is low, not much padding; but then, most airlines seem to think comfort is not needed in coach."
Nevýhody: "Stingy with food, very little entertainment if at all"
Výhody: "The crew was polite."
Nevýhody: "Food was bad. Seats not very comfortable. Food was awful. Very few movies in English."
Výhody: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Nevýhody: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Výhody: "Crew was very friendly"
Nevýhody: "No much choice of Movies in the entertainment program"
Nevýhody: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Nevýhody: "Lack of any real help with lost luggage. Man on the phone in Brussel asked for File complaint numbers and found nothing. Absolutely no information whatsoever. He gave us a number to call in Florence, which was automated. File number was requested but not found. For all we know our luggage may have been thrown away. Completely unacceptable. Never ever use Brussels Airline."
Nevýhody: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Nevýhody: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
Výhody: "They had a funny safety video"
Nevýhody: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Nevýhody: "Was surprised that the food was on sale !"
Nevýhody: "Flight was late and I almost missed my connection in Brussels"
Výhody: "Flight crew was great, service was excellent."
Nevýhody: "Flight was very cold."
Nevýhody: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Výhody: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Nevýhody: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Výhody: "The service was very very professional"
Výhody: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Nevýhody: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Výhody: "great flight... great experience"
Nevýhody: "...the girl in my row threw up in secret during landing"
Nevýhody: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Nevýhody: "they lost one of my carry on bags and haven't been found"
Výhody: "On time and quick."
Výhody: "Good flight schedules to where I need to go in West Africa. On time generally. Leg room is average or better."
Nevýhody: "The Brussels/Lufthansa economy thinly padded seats are brutal. I was awoken to a sore behind over and over. You can feel the crosswise metal rod underneath. I sympathize with lack of catering options coming out of developing countries, but the economy meal for the red-eye return to Brussels was hard to swallow, too."
Výhody: "Crew was polite in spite of their frustrations and ours."
Nevýhody: "Power outage at Brussels airport caused a delay (no ones fault), a drunk man was let on the plane, which led to us detouring from taxi to another gate to have police escort him off. This led to extra security checks of hand and checked baggage. They found an extra bag? Which led to extra, extra security checks. Worker fell off the luggage conveyor belt, plane was surrounded by medical staff and an ambulance. We finally took off, 3 hours late. I arrived at St. Petersburg, but my luggage did not. The next day I found out it had been sent to Frankfurt. An absolute disaster, many of the problems could have been prevented by more diligence from the airline."
Nevýhody: "The seats were incredibly uncomfortable. The food wasn't great and even on a flight that was at 75% capacity they ran out of food options."
Výhody: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Nevýhody: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."