ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
Airplane food was not good from Manila to Chicago. But the flight from Chicago to Manila - food was great! Big contrast
Nevýhody: "Great flight everything smooth - the food is fantastic I flew economy and received excellent food. The employees are very friendly and the plane was a recent model Boeing very smooth."
Nevýhody: "Chair isn’t comfortable."
Výhody: "Onboard service was perfect - prompt, friendly and professional"
Nevýhody: "The cabin was always kept a bit warm"
Výhody: "Attentive crew !"
Výhody: "Entire crew members, food, hospitality & aircraft."
Nevýhody: "I am diabetic patient & I couldn’t get my aisle seat so, I had to wake up my both side passenger too often. Missing my Hindi movies."
Výhody: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Nevýhody: "More western food options, better selection of tv shows for entertainment"
Výhody: "The cabin staff were extremely caring."
Výhody: "Friendly crew"
Nevýhody: "Hard seats!"
Nevýhody: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
Výhody: "The staff is friendly with attention to detail"
Výhody: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Výhody: "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
Výhody: "Empty seats"
Nevýhody: "Only snack No entertainment No chargers"
Nevýhody: "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
Výhody: "Crew tried to be friendly"
Nevýhody: "Slow to depart after boarding on time, with an eventual delay of 1 hour (deplaning was extremely slow) before we reached the baggage claim area. The wait for baggage took another half hour"
Výhody: "I liked how much leg room we had. I also liked the movie selection and the food."
Nevýhody: "It would have been nice to have water more frequently during the flight."
Výhody: "The service...the food...the entertainmrnt....tq tq tq"
Výhody: "crew and food was great"
Nevýhody: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Výhody: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Výhody: "The quality of your aircraft. Clean, modern, plenty of leg room."
Nevýhody: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Výhody: "easy check in."
Nevýhody: "can't choose my own seats."
Výhody: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
Nevýhody: "The entertainment is pretty limited , and the food selection is limited for western food."
Výhody: "Food & Entertainment"
Výhody: "Same thing"
Nevýhody: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Výhody: "Food was served with metal utensils."
Výhody: "The food they served was very unique and will ready you for a trip in Japan ( if that is the root you are taking it for) The entertainment options were overwhelming ( movies, games, and anime)"
Výhody: "flight attendants excellent"
Výhody: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Výhody: "I missed my flight. The customer service agent was awesome!"
Nevýhody: "Flying United. I missed my flight. The gate was packed with people so I sat literally a quarter mile away. The flight was delayed and I got a text telling me new departure time. I show up for new departure time. Plane left six minutes earlier. First thanks for the bad information. Second thanks for not paging me. Third I don't care when the plane is supposed to leave. Just tell me what time to be at the gate so I can stand around after an international flight. Oh and if a flight attendee to squawk rudely at a paying customer when we do land, why I'd just have to ask myself AGAIN ... why do I fly United?"
Výhody: "Nice crew, clean lavatory"
Nevýhody: "Had a chance to select seats only for return flight Seats were too narrow"
Nevýhody: "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
Výhody: "Service was amazing."
Výhody: "Flight was great."
Nevýhody: "ANA partnered with United on this leg. Service was not even comparable to ANA. The economy cabin flight crew was detached and unattentive. The elderly man when serving meals just flops or slams your tray on your tray table. The attendants do not even clean the tiolets like the ANA attendants do. Such difference in service. I wish that ANA will notbpartner with United. It sure tarnishes their brand."
Výhody: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Výhody: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Nevýhody: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Výhody: "Very comfortable, and the crew was excellent."
Nevýhody: "The international breakfast (Spanish Omelet) was mediocre. Poor movie selection – United has a much better and larger selection of movies."
Výhody: "I liked that each seat had a foot rest. The food was very good you get a haaggen dazs ice cream during one of the meals. The food wasn't filling but that's to be expected so bring snacks if your own. The flight was smooth no issues and the flight attendants were very attentive. Had a tv with movies and the personal tv also had games like a game system."
Nevýhody: "I disliked that the seating did not have its own personal air. At times I would get hot."
Nevýhody: "i asked a crew for a drink.. and they refused."
Výhody: "Good for a short flight! Very nice staff"
Nevýhody: "Missed connecting flight due to delays from first flight"
Výhody: "Once again friendly and very helpful"
Nevýhody: "I had to wait and take a two hour flight later because there wasn't enough time to take the shuttle to the domestic part of the airport.,"
Výhody: "I liked the crew both on the ground and in the plane. They were friendly, responsive, and skilled. I liked the seat which was comfortable. I liked the quilt and pillow for sleeping."
Nevýhody: "There wasn't anything I can say I didn't like. The movie selection could have been better. The video or TV lacked high-end shows - HBO etc. The headphones could do a better job of blocking out background noise."
Výhody: "Service is good"
Výhody: "Staff was Very friendly and professional."
Nevýhody: "No sioda (Coke or 7-Up), only Apple Juice or water, No snack!"
Výhody: "They found us seats next to each other even though it said only middle seats were available"
Nevýhody: "Entertainment options are terrible. Food is terrible. Leg room terrible. Glad it arrived 30 minutes early"
On time departures, early arrivals, great crews. Can't ask for any better
Výhody: "Everything was fine."
Nevýhody: "No issues."
Výhody: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Výhody: "Stewardesses were so kind and friendly on this flight, it was a very positive experience."
Nevýhody: "All passengers had to board 40 minutes earlier than departure time. The air plain door was closed 10 minutes before departure. No reason we had to board earlier. All passengers are only 15-20 people..."
Nevýhody: "My wifi was not working for the entire trip!"
Nevýhody: "The seat padding was a little worn."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "You got me there without problems. Even the baggage got transferred. Better if seats declined more. I would pay an extra 40 to have a more seat recline."
Nevýhody: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Výhody: "LITERALLY NOTHING Trashiest airline in the world"
Nevýhody: "Customer service, boarding, check in desk, LITERALLY EVERYTHING WAS 3rd CLASS WILL NEVER FLY WITH THIS AIRLINE EVER AGAIN EVEN IF THE TICKE IS FREE WORST EXPERIENCE OF MY LIFE AND I WILL TELL EVERYONE"
Výhody: "Great service from flight attendants. Flight was smooth once airborne"
Nevýhody: "Delayed Flight Seats seemed very small for an Air Canada Plane"
Výhody: "The crew ensured that all my needs were met while on the flight. Truly a pleasurable experience."
Nevýhody: "Nothing... Can't exactly shorten the distance."
Nevýhody: "I want to seriously complain about Air Canada and Kayak booking systems. I reserved the tickets to Shanghai but there were no place reminding me that I need Canadian VISA to connect flights between two Canadian cities. I am a Chinese citizen who is working at USA and not allowed to change flights in Canada based on the newest government rules. However, in both booking systems, there is no reminders. In my opinion, either Kayak or Air Canada can add a simple checkbox to let the potential guest choose his or her nationality status, then this kind of trouble can be mitigated. We talked and called Air Canada people but no buying. They kept saying this is our responsibility. We bought United Airline tickets at the last minutes and cost us about $2,400 because we cannot wait to get back China to prepare our wedding ceremony and US Visa interview. We are very very disappointed with Air Canada and will keep complaining about this issue. As a service supplier, how cannot you think on behalf of a customer? The air company definitely knows more about government rules than a customer. We did have mistakes of not researching government rules. However, the biggest mistake was we trusted Air Canada and Kayak who we thought had taken care of those kind of issues for us. Thanks."
Nevýhody: "Flight was on time"
Nevýhody: "Air Canada cancelled my original flight and it was difficult to reschedule. Customer service wasn't great."
Nevýhody: "Food was not good. Just filling. Crew was not polite when I asked for more water"
Výhody: "Nice crew and service, I ate all the food :) lots of new movies !"
Nevýhody: "I guess it is a good thing for the airline because the plane was full, although it was crowded to me."
Výhody: "Good meals and services with beverages"
Výhody: "Excellent service in business class: attentive, cordial, not intrusive."
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Nevýhody: "The Air Canada counter officer do not help me at all. She only told me to call Air Canada which I can not since the Shanghai office is close and the US number did not work. I ended up bought a new ticket with AA."
Výhody: "It is always a pleasure to fly with Air Canada! The staff is always friendly and helpful and they provide great in-flight entertainment."
Nevýhody: "Not enough bathrooms on this plane, constant line for bathroom."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Nevýhody: "I didn't like the amount and selection of food."
Výhody: "The ciabatta buns served with the regular meals, looked lovely, as did the regular meat meals. Unfortunately, I ordered the Hindu Vegetarian meal."
Nevýhody: "Usually the Hindu Vegetarian meals are quite nice, but these ones were not. I have eaten a lot of Indian and Middle Eastern food, and I could not identify what this was supposed to be. The basmati rice had the consistency of oatmeal. The first meal was tasteless and the second meal had too much hot spice, but still no flavour. The bread they gave with the meal was tiny and tasteless compared to the lovely ciabatta rolls served with the regular meals."
Nevýhody: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Nevýhody: "my language has been lost !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"
Výhody: "Narita airport ground crew were very enthusiastic Air line crew were nice as well"
Nevýhody: "Why Air canada sent me email that check in online but No information of eTA at all I didn't expect anything about eTA because They changed the system 5days before my booking without telling passengers so I applied eTA at check in counter of airgort They didn't accept my credit cards even after payment completely I still need to wait confirmation email that they take whithin 72hours I made my flight but I got 15minutes before flight time I ran air canada gate from departure gate with staff Air Canada was NOT kindness customers service except airport ground staff They helped me out to get my flight I am appreciate them"
Nevýhody: "Customers was asked to give up carry on bags because flight was full well my bag never reached my destination"
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "The crew was especially friendly and helpful."
Nevýhody: "I cannot believe the nickel and dining of this company. I was on a 3 hour international flight (just USA to Canada, but still), and they served no snacks. Not even a bag of pretzels! Forget about free alcoholic beverages you normally get on international flights."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "Seats were comfortable."
Nevýhody: "No personal TVs. Could download the app however staff notified you of this after already on board and free wifi was not available. I could have downloaded it while waiting at the gate of they announced it. Also, my overhead light didn't work. I couldn't watch anything or read. Very long flight without being able to do these."
Výhody: "Econamy class allows 2 piece of bag."
Nevýhody: "I only have one bag. My bag is weighted 57 lb and charged me CA$100.00. They should have averaged 2 bags' weight and I should not have charged CA$100.00. I think the service is poor."
Výhody: "The entertainment was good and the crew was efficient. Getting on and off the plane was smooth."
Nevýhody: "I couldn't believe how little room there was for such a long flight! There wasn't enough room for me to reach my bag that was on the ground even when the seat in front of me wasn't reclined. And the people next to me kept jabbing me with their elbows because three grown adults simply could not sit next to one another in such a small space. I'm a small person so if I feel crammed on a flight I have no idea how the average person can tolerate it!"
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Výhody: "Arriving early Leaving on time"
Výhody: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Nevýhody: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Výhody: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Nevýhody: "Flight got delayed twice I had to go to the airport 3 times, finally the personal change me to another airline. I payed over 250 just in taxi to and from the airpor, plus 300 dollars in hotel reservations plus 250 in tours. The airline other than continue rebooking and printing more and more boarding passes did nothing"
Nevýhody: "There is streaming provided over local wifi, but no way to charge devices so once devices are dead there is nothing you can do."
Nevýhody: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Nevýhody: "map was broken halfway into flight"
Výhody: "The flight crew was very nice."
Nevýhody: "In flight entertainment sucked."
Nevýhody: "Not even a pretzel with a soft drink or coffee. Also coffee was lukewarm."
Výhody: "The flight being only an hour and a half."
Nevýhody: "No entertainment, no coffee, and the flight attendant looked like she was over it."