Nevýhody: "Entertainment online"
Nevýhody: "The flight was delayed and we got into EDI very late."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "We had an emergency exit seat with extra leg room."
Nevýhody: "Check in, delays, late arrival, luggage pick up too slow."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "Check in was chaos"
Nevýhody: "Delayed for over an hour with no announcement or reasons given."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Nevýhody: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Výhody: "Crew was friendly! Aircraft was very clean and the flight was on time!"
Výhody: "We had a very short flight from Dublin to Edinburgh and everything was good"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Nevýhody: "Terrible customer service."
Výhody: "The price makes it very inviting to fly Ryanair. I misunderstood the need to electronically check in before I arrived at the airport but was helped, very courteously, by the ticket agent."
Nevýhody: "Any food or beverage was for a fee. It was a short flight and midday so it wasn't a problem for me but under different circumstances it could be."
Nevýhody: "Everything else. Delayed hrs. Filthy. Very shaky and unstable and my checked bag came out soaking wet!"
Výhody: "Grew was nice, professional"
Nevýhody: "Flight was delayed. I missed my business meeting"
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Quick flight"
Nevýhody: "Nothing free, not even a cup of water"
Výhody: "low fares /on time"
Nevýhody: "small seat / hard to get on to their web site to pay for luggage and check in"
Nevýhody: "They didn't have record that I had paid for extra luggage for my party of 7. Luckily, I had my paperwork so I was able to finally get my luggage on without paying again. The flight bordered 40 minutes late and then sat on the runway for an hour. They was never an announcement as to why. My mother is in a wheelchair. They didn't let her pre-board, and then put her wheelchair through with the luggage. She had to get to the luggage carousel without it. They told her to just walk. Luckily, she can walk a little with help. Yikes, if she was totally disabled."
Nevýhody: "Bum-rush for boarding; "final call" for boarding happening more than 30 minutes before flight was due to leave."
Výhody: "the price"
Nevýhody: "the departure gate was never posted on the airport monitors. Someone close to us told us the gate was announced over head."
Výhody: "The flight was A-okay, but the experience leading up to it was not."
Nevýhody: "First of all, the website is laid out in such a way that it's easy to make unnessasarry additional purchases. We ended up purchasing seats at the very back of the plane. We were unable to print our boarding tickets prior to checking in at the airport and after waiting in line for help, were directed to self help computers that we had to pay-to-use. These were not working and after lining up for help several more times (to get change to pump into the computers etc...) and sending off a 'chat help request we finally left and got a different clerk. While this second clerk was telling us we'd have to pay for her help, someone else overheard our challenges and took over from the clerk, printed our boarding tickets at no further charge and got us on our way. While we certainly appreciate the service at the end, it should never have come to that."
Výhody: "Nothing. Utterly horrible experience."
Nevýhody: "I checked in two days in advance, had to pay for the check-in and baggage fee. There was no link sent to me to print out my boarding pass When we got to Stansted, there were no working kiosks. We went to the check-in desk, where apparently many people were having the same problem we were. My wife and I were told by a very rude Ryanair employee we hadn't checked in. I showed the woman my email receipt and she refused to honor it. We are challenging the charge on our credit card. She lectured us on showing up to the airport two hours in advance. We told her we had, but had been in line for 50 minutes. My wife paid 50 pounds each to check us in, even then the security set up was... labyrinthine. And mind you, I say that knowing full well how long an airport security line can be. When we got to the point where we were supposed to hand our boarding passes over to be scanned and verified, mine wouldn't work. I waited there while the security officer called the desk we'd just come from to verify I was allowed to fly. Mind you, we were being told the gate was about to close, so time was precious. After getting through that and security, we encountered another problem. If you don't know, Stansted airport is actually a mall with an airport somewhere inside. We ran through a long, snaking corridor of shops, following signs saying "all gates." It was an absurdly long run. I don't think I've seen any other airport laid out so poorly, most have shops mixed in with gates, but not Stansted. The gates are all at the end of this silly commercial strip. But not really, you see... when we got to the end, there were no gates, but trams to another terminal. We boarded the tram, got to our terminal and ran even faster to make our flight. Luckily, Ryanair is so disgustingly disorganized that the flight was delayed. Amazingly that which caused us so much stress ended up saving us. I will never fly on this pathetic, god-forsaken airline again. It is a scam designed to filch people who are in a desperate position out of money. Also, I would advise anyone to stay away from Stansted airport. Seriously, I've flown extensively in the Americas and have encountered some pretty chaotic facilities, but Stansted was utterly soviet in its disorganization. I'd rather wait for a bus at New York City's Port Authority bus station, navigating vomiting hobos, than deal with Ryanair, or Stansted airport, ever again."
Nevýhody: "Terrible customer service. Rude people working."
Výhody: "Good flight, friendly crew."
Nevýhody: "Flight taxied from gate more than 40 minutes late. We stood in line to board for well over an hour."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Nevýhody: "Cattle car approach. Cost saving is commendable. Charging for EVERYTHING is not."
Výhody: "Inexpensive, easy boarding, arrived early."
Nevýhody: "They tried to sell us stuff (perfumes, etc.) the entire flight. It was like watching home shopping network for the entire flight. This may be a European thing, I'm not sure."
Výhody: "Flight attendants were very nice."
Nevýhody: "Charging £66+ just to print a boarding pass at the airport is ridiculous."
Výhody: "Great price and convenient . On time"
Nevýhody: "Tight quarters"
Výhody: "In the US, on a quick flight like that you would be lucky to get soft drinks. They sold snacks cappuccino and all the items in the catalog like Bose headphones! Impressed. They only took pounds or credit card. Having only euro and dollars, I used cc but for done reason they only take European credit cards?! They accommodated me though and took euro."
Nevýhody: "Baggage took forever to come out. I paid for priority boarding but they put me in other boarding so I was split up from my friend. We were 30 min late so everyone was standing in line - need boarding groups to call."
Výhody: "Cheap travel"
Nevýhody: "We were delayed two hours, with no announcements of changes. You needed to watch the boards and if you missed it, you missed the flight even after you had sat there for two hours."
Výhody: "Friendly staff, smooth and safe flight."
Nevýhody: "No entertainment, and no power source to charge my own electronic devices for entertainment."
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Výhody: "Flight attendants look and act with great professionalism. Boarding line was orderly, which doesn't always occur."
Nevýhody: "I had just flown in on another Ryanair flight where I had stored my roll-on in the overhead bin. For the next leg the gate agent said my bag must fit in the "If it fits your bag flies free" container. It did not fit and he ignored my observation that it had fit in the bin just 30 minutes prior (identical planes Boeing 737 800). He charged me 50 Euros, delayed boarding, but remained courteous throughout. My complaint is that the unequal sizes of overhead bins and size-gauge allows for caprice and introduces tension between customer and agent. He was within his guidelines but many bags were allowed on that would not have fit. So does the company wish to continue a practice that alienates customers and places extra stress on gate agents? I'll never fly Ryanair until they eliminate this shell game."
Výhody: "Nice crew"
Nevýhody: "Couldn't understand over the loud speaker.. Boarding was awful-waiting standing. Touch down was scary"
Nevýhody: "Late in both directions, dead light in WC, seats cramped too close together so that you couldn't properly stretch legs"
Nevýhody: "Our backpacks cost as much as our tickets. I probably will use them again, though."
Výhody: "Crew very friendly and helpful."
Nevýhody: "Boarding and disembarking a long and tedious process. The flight had only limited food because the passengers on the previous blight ate it all - really!?"
Výhody: "They should bring their service to the United States. I enjoyed it and the $499 savings over top named carriers"
Výhody: "Good legroom, good price, friendly staff."
Nevýhody: "Instructions in the airport sometimes missing, sometimes unclear. Long wait because incoming flight was delayed but no announcement to explain. Stansted is not a nice airport."
Výhody: "The plane crew was actually very nice and did their best to help passengers and provide a good environment."
Nevýhody: "Anything from charging the flight to a credit card to checking bags at the airport without declaring them online, to checking in and printing boarding passes at the airport costs money, and often it's an exhorbitant fee. Make sure you are 100% clear on their fees and terms & conditions."