Výhody: "The timing of the flight and available entertainment"
Nevýhody: "For economy class, maybe more variety to meals?"
Výhody: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Nevýhody: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Výhody: "Flight crew & food"
Nevýhody: "Need avoid delay flight, it’s hard to catch connecting flight"
Výhody: "Easy to check in, outstanding crew!"
Nevýhody: "Old, old, old plane! :("
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Seats were goooood and comfy Leg room was good"
Výhody: "All good."
Výhody: "Excellent service"
Výhody: "Leg room was excellent I even enjoyed the meals nice to have real cutlery rather than plastic Very efficient and smooth boarding Return of checked luggage upon arrival was prompt and efficient Flight attendants were super conscientious, friendly and VERY professional"
Nevýhody: "Everything was GREAT"
Výhody: "Professional flight attendants."
Nevýhody: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Výhody: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Výhody: "ICE is amazing, excellent food also in economy, comfortable seats."
Nevýhody: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Výhody: "I love rraveling eith with Emirates. The seats are comfortable. They have good entertainment system eith a variety of choices. The attendants are polite and respectful and they do an amazing job. The food is good as well."
Nevýhody: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Výhody: "I felt very pampered!"
Výhody: "Attentive and very professional flight staff. Excellent food in Economy."
Výhody: "Crew is great and on their game"
Nevýhody: "Stuck next to and surrounded by crying babies on a long haul flight is terrible. So uncomfortable! Wish I could afford to upgrade but I suppose I must tough it out:/"
Výhody: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Výhody: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
Nevýhody: "I didn't like that my connecting flight was with another airline"
Výhody: "Crew made the flight a pleasant time dispute the 13 hours in the air. Good service, Good food and reasonably comfortable accommodations."
Nevýhody: "The entertainment system needs some updating - kept freezing and needed to rebooted to continue watching. Wouldn't normally care but with all that time captured in air you need it to work."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "seats wouldn't recline, they say it is a mechanical, I had to sit uncomfortably for 16 hrs"
Výhody: "Staff were friendly and attentive. Nothing was too much trouble. In addition the facilities were excellent."
Nevýhody: "Taipei airport was not great and confusing."
Výhody: "I loved everything from the food, the crew, the in flight entertainment."
Nevýhody: "I think this is hard to fix which is the comfort level. I was not avale to sleep well as the seats were a bit stiff. But it still one of the better seats I have been on for a long flight."
Výhody: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Nevýhody: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Výhody: "on the plane the service was okay"
Nevýhody: "The flight was overbooked, barely got in. At the gate they checked carry on baggage weight and charged extra. They could have done it during check in.... pathethic"
Výhody: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
Nevýhody: "My request for vegan food was lost."
Nevýhody: "The economy seats are too narrow and 10 abreast on a 777 is one too many seats."
Výhody: "The food was great"
Nevýhody: "The fleight was great too"
Nevýhody: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
Nevýhody: "I like the seat is wider, more leg room. It's quite silent compare to 777. I also feels it's spacious compared to 777."
Výhody: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
Výhody: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Nevýhody: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Výhody: "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
Nevýhody: "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
Výhody: "Dubai was fun."
Nevýhody: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Výhody: "Entertainment and flight information was very good.Service also very good."
Výhody: "Nice flight"
Nevýhody: "time delay at Dubai Airport"
Výhody: "Relaxing on time flight.."
Nevýhody: "Food was bad... Before it used to be really good..."
Výhody: "It was just ok overall."
Nevýhody: "The first flight was late by over an hour and nobody could tell us why. They also serve food once and you don't get a snack or anything--you don't even see the attendants--for another 10 hours. Then they serve breakfast close to an hour before landing. The crew is constantly telling you to sit as if you weren't allowed to use the toilet at all when the seatbelt sign is on--and it's on the whole time. So you have to be asking permission to use the toilet when you are right next to the toilet door and about to go in because they don't allow you to use it. That's not healthy for someone to hold it."
Nevýhody: "The complimentary food coupons don't clearly mention what is covered and not and it is a hassle to figure out with airport vendors on what the meal means when there are a lot of options. If the voucher also has a dollar value it will make it easier to know. The Indian restaurants at Gates C should be taken off this list. They were rude and generally left a bad taste in the mouth."
Výhody: "Great service during flight. It did not feel like it was over 14 hours."
Nevýhody: "Boarding was a problem because there was computer system error. Some folks could board while others couldn't. Staff should have been more vocal in explaining the issue and should have organized the customers better while we waited to board the plane."
Výhody: "Courteous in-flight staff, delicious food."
Nevýhody: "Long distance travel at single stretch on Chicago - Dubai sector."
Výhody: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Nevýhody: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
Výhody: "Air hostesses are polite, smile, respectful. Seats are wide and have space for legs (economic class, 170 cm height). Food are delicious, hot, taste for Asian persons like me and my family. Elegance with the big bird A380, very exciting."
Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew tried to be helpful but were equally frustrated with the ground crew."
Nevýhody: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Výhody: "Great plane and staff"
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Výhody: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Výhody: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nevýhody: "The earphones could have worked!"
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Výhody: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nevýhody: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "Face recognition was amazing"
Nevýhody: "Too hot on plane"
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "Flight departed 35 minutes late"
Výhody: "The entertainment options were good."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Výhody: "The aircraft was clean"
Nevýhody: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Nevýhody: "Bit cramped for space"
Výhody: "Lovely staff, good food, great movies."
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nevýhody: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Výhody: "In flight food was enjoyable"
Výhody: "Everything. A truly faultless experience!"
Výhody: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nevýhody: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Nevýhody: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "Flight was efficient enough and staff were friendly."
Nevýhody: "It was delayed quite a bit and more on-time updates would have been appeciated."
Výhody: "Loved this 747! Crew was professional and food was very good."
Nevýhody: "We had a long wait (25 minutes) at the gate because we were early."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Excellent service, excellent food."
Výhody: "captain was great."
Nevýhody: "Flight delayed ... Myself and three other colleagues didn't have our luggage show up from KLM flight from Amsterdam to Brussels...even though all of our luggage was labeled "priority". Once in customer service line, we looked and saw that many of the other passengers on our flight also never received their luggage. We estimated that 20-25% of the people on that flight did not receive their luggage as they were in line with us for the same problem. Hard to understand how so many pieces of luggage could have been overlooked and not loaded on our flight. Obviously there is a huge gap in their quality system to ensure mistakes like this are prevented."
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Výhody: "Captain was updating us with the delay status."
Nevýhody: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Výhody: "On time."
Nevýhody: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."
Everything was delayed a bit. Gate announcement delayed. Boarding to buses took so long, due to additional security measures (was it really necessary? We all have passed through security gates).
Výhody: "Glenlivet whisky for free"
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Nevýhody: "I could not check in online and BA is not available on the kiosk in the airport."
Výhody: "Everyone on the crew was very friendly, even for a short flight."
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Výhody: "Quick boarding as we arrived towards the end and off quickly because we were seated at the back of pane. Crew were very friendly and flight was very swift."
Nevýhody: "Food and drink was good but quite expensive"
Výhody: "Good Crew, Good Flight"
Nevýhody: "better movie/entertainment selections"
Výhody: "crew was nice"
Nevýhody: "no air vent in my row. no complimentary food and drinks"
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "There was a guy snoring before we even took off in the air and the cabin crew told him it waa disturbing some passengers and I was so grateful for that!"
Nevýhody: "I missed the food trolly when I went to the loo because the journey only took an hour!"
Nevýhody: "I am a student and my first time to aberdeen. Lost my bagage .. in otherwords did not receive it!!"
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Nevýhody: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Nevýhody: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Nevýhody: "Nothing wrong"
Výhody: "Entertainment options were good."
Nevýhody: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Výhody: "Easy trip, well managed, efficient"
Nevýhody: "No drink or snack unless you pay for it"
Výhody: "The crew were great."
Nevýhody: "Did not like that you have to pay for water or soft drinks"
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Výhody: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Nevýhody: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Výhody: "The plane"
Nevýhody: "It was late We were left on tarmac for 1 hour Service bad Oh yes and it was not even a BA airplane.....it was Qatar Airways .... something I would not travel on out of choice. BA stand for Beyond Awful It is now a budget airline that makes Ryanair look great! Not even an in flight magazine it is simply a skeleton of its former self, the Spaniard has destroyed it Would never travel British Airways again"
Výhody: "Flight was not even half full which made it extremely comfortable because there was an empty seat by me."
Výhody: "Smooth boarding Helpful crew"
Nevýhody: "Leg room"
Nevýhody: "To pay for WATER!!!!!"
Výhody: "The captain kept us aware of the delay and the reasons for the delay."
Nevýhody: "No free food or drink other than water."
Nevýhody: "The union bull"
Nevýhody: "Very uncomfortable seat for a business class"
Výhody: "boarding and timing"
Nevýhody: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Nevýhody: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Výhody: "Crew diffused grumbling of passengers for delays."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Nevýhody: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Nevýhody: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Nevýhody: "Better reading material"
Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Výhody: "All was super!"
Nevýhody: "All was great!"
Výhody: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nevýhody: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Výhody: "Clean and neat aircraft with nice crew"
Nevýhody: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Výhody: "Clean airplane nice pretty stewardess in short dress."
Nevýhody: "Probably private jet whit hot tub."
Výhody: "The crew, plane and procedure was all great."
Nevýhody: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Nevýhody: "Sēdvieta neērta un nepiemērota gulēšanai."
Nevýhody: "Nothing in time"
Nevýhody: "One Toilet for a full plane with 150 passengers...."
Nevýhody: "Being on time"
Nevýhody: "At least a complimentary glass of water or juice in Economy."
Výhody: "Big space to front seat"
Nevýhody: "offer drinking water"
Nevýhody: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Výhody: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Nevýhody: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Nevýhody: "no food or water in economy - for a 5 hour flight."
Výhody: "flight crew was amazing."
Nevýhody: "Boarding was poorly handled by airport staff"
Výhody: "Small compliment from Air France was lovely and unexpected"
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Výhody: "Simple no frills airline"
Výhody: "Efficient boarding and disembarking."
Nevýhody: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Nevýhody: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Výhody: "Modern airplane"
Nevýhody: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Výhody: "Short, convenient, direct, value for money."
Nevýhody: "Not comfortable, small plane."
Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Výhody: "Newer plane for this stretch."
Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Výhody: "Good service, good connection in Riga! Perfectly on time!"
Výhody: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Výhody: "Flight was short and sweet, no problems to report."
Nevýhody: "They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line."
Nevýhody: "SEVERELY DELAYED"
Nevýhody: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Výhody: "The helpful ground person at check-in."
Nevýhody: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Nevýhody: "No food or entertainment."
Nevýhody: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Výhody: "Boarding went well and crew was nice."
Nevýhody: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Nevýhody: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Výhody: "It got me from point A to point B."
Nevýhody: "Seat was uncomfortable and next to an odorous toilet."
Výhody: "Food was good, flight was on time, boarding quick"
Nevýhody: "Aircraft was incredibly dirty."
Výhody: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Nevýhody: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Nevýhody: "surprised i had to pay for coffee"
Nevýhody: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
Nevýhody: "Who charges for coffee, jeez"
Výhody: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Výhody: "Boarding was efficient."
Nevýhody: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Výhody: "Moved up to First class section."
Nevýhody: "No refreshments"
Výhody: "Friendly crew, tons of meal options, good price."
Nevýhody: "Checked in luggage is only 20kg, there's no entertainment in flight."
Výhody: "New Planes, crew"
Nevýhody: "Entertainment cost !!!"
Výhody: "Flight crew was great. Enough leg room"
Nevýhody: "Seats that recline"
Výhody: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Nevýhody: "Better leg room and organisation of the hand luggage in above lockers"
Výhody: "The boardin personnel was unbelievably rude..they didnt let us board our very small luggages despite the plane was half empty. When we insisted they started laughing and threathen us of letting us miss our flight,with the attitude ignorants display when they are given a bit of authority"
Nevýhody: "Change boarding personnel"
Výhody: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."
Výhody: "Crew were friendly"
Nevýhody: "My sons car seat was lost in transit therefore didn’t have any seat for him to sit in once landed at Inverness Airport."
Nevýhody: "Unexpected baggage charges despite only taking carryons"
Nevýhody: "London train cancellations made us late to check in--35 minutes before departure. Easy Jet requires check-in no later than 40 minutes before departure. We were denied boarding and no refund for our two tickets."
Nevýhody: "One of the crew before boarding was trash."
Výhody: "Boarding line looked long but it was quick and easy. Seats were more comfortable than other economical airlines. The flight was a short one so no food was needed although offered at cost, and for entertainment I had my music and a book."
Výhody: "Crew worked hard to get us off the ground as the flight was late arriving - so the turnaround was fast paced."
Nevýhody: "Queue to board was ridiculous. Granted the flight was delayed but the communication with the passengers and the ground crew at the gate was pathetic."
Nevýhody: "There was a half hour delay, but they they did their utmost to redress this, and we landed just 15 behind schedule. A lovely, cheerful and friendly crew and a very pleasant pilot who clearly understands the importance of good communication. THANK YOU."
Nevýhody: "Late flight and re allocated seats"
Výhody: "The captain"
Nevýhody: "Staff. Landing - it felt too steep."
Výhody: "Flight crew was nice!"
Nevýhody: "Flight was delayed about an hour! I felt like a simple apology about us being held up wasn’t enough. They could have offered all passengers at least a free beverage. Does customer service exists anywhere anymore?"
Nevýhody: "We stayed a bit long in the plane before takeoff, very long walk after check out the plane toward the imagination, too long time for the baggage to come out, my bag was broken. Over all bad experience"
Výhody: "Wide seats with plenty of legroom, but we were on an exit isle."
Nevýhody: "Felt like we were being herded like cattle"
Výhody: "I got to my destination"
Nevýhody: "Flight was delayed"
Nevýhody: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Nevýhody: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Výhody: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nevýhody: "Seats were very uncomfortable. Flight was late."
Výhody: "Cheap flight. Smooth flight."
Nevýhody: "Check-in agent gave bad info about gate assignment and details about baggage at boarding. Caused us much stress. Airport personnel clarified for us. Seats were not comfortable at all. Not much different than deep discount US airline."
Výhody: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Nevýhody: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Výhody: "Overall 5*, checkin and boarding was easy, the flight arrived on schedule, and the crew was friendly."
Nevýhody: "Had to pay 2.50 euros for a bottle of water."
Nevýhody: "Gate agent"
Výhody: "Crew and service was excellent"
Nevýhody: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "Long delay of over 2.5 hours. Communication about the delay from the airline was poor. Limited food options at the airport at the hour."
Nevýhody: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Nevýhody: "Late take off with very poor info in the airport. On the flight it was impossible to tell what that air hostesses said. Apart from that it was Ok."
Výhody: "The ease of journey."
Nevýhody: "Seats didn't recline and very little leg room"
Výhody: "Fast and cheap"
Nevýhody: "All ok"
Výhody: "If you have a full plane - get luggage of people at an earlier stage without charging!"
Nevýhody: "Luggage situation"
Výhody: "The flight attendants Simone and the young lady were fabulous"
Výhody: "Ticket price"
Nevýhody: "Bag fees added to price and agents at the airport made mistakes and we got overcharged, had they simply told us it was too stuffed we could have paid less at check in."
Výhody: "The crew were amazing, and had a lot to deal with,"
Nevýhody: "That we late, but it was understandable, could have explained why whilst waiting"
Nevýhody: "Delayed over 2 hours"
Výhody: "Flight was timely."
Nevýhody: "There was a rowdy bachelor party group on the flight that was obnoxious. We paid extra to have our luggage checked so we could use the overhead bins for our backpacks. Were told by the crew we could not use the overhead bins for larger backpacks since they needed them for other luggage. Then someone else put their backpack up in the overhead bin and the flight crew told us that was their option."
Nevýhody: "Before getting to our gate the guy stopped both of us. One carrying a backpack and myself carrying 2 small back packs. Combined, smaller than most people's luggage that was going through. He made us both check in our bags and pay. Every though they fit in the bag size checker thing. Super pissed off the rest of the flight. Hate that worker"
Nevýhody: "No entertainment options. Not a big deal."
Nevýhody: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Nevýhody: "the checked baggage cost was more than our tickets!!! rip off!"
Výhody: "On time, welcoming crew on board"
Nevýhody: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Výhody: "I was a happy with the flight and also with the price!! Thanks a have nice day. I hope in the near future I will use this airlines again!!"
Výhody: "Flight stood on time"
Nevýhody: "Bad web site, it misleaded me so I had to add 44 per each bug in the check in desk."
Výhody: "Flight was on time."
Nevýhody: "I've flown with EasyJet before and they had no problem with me taking my carry on sized suitcase as well as my very small backpack onto the plane, like every single airline I've flown with in my three and a half months of solid traveling. However, I was told today, no personal item was allowed. Not even a purse. I was then asked to stay outside the gate and try to fit my backpack an its contents into my suitcase. This was not possible, and not only was I charged over $70 to check my carry on bag, the man at the gate so so rude, he didn't seen to even want to take my money. He ignored me while I tried to figure out what I could do. Very disappointing, and what a low way to rip of your customers."
Výhody: "Excellent value. Will use again"
Nevýhody: "Wasn't sure if I needed yo purchase for my checked baggage."
Výhody: "It was a convenient platform and to the point."