People handling was great Need entertainment
Friendly check in and smooth all the way
Výhody: "Boarding process was very smooth. Chairs were comfortable"
Nevýhody: "Entertainment options in business class were more limited than those of American carriers. Also, food was just okay."
Nevýhody: "Flight was late, if you have another connection, bad luck. No entertainment system, no screens at all, no music. Food was average. Plane was new airbus, toilet stuck, nobody seem to care much at least lock the toilet as it cannot be used."
Výhody: "Professional service and on time arrival"
Nevýhody: "Cleanliness of seats, they are a bit dated"
Nevýhody: "Very bad experience. Delay and lost a bag"
Výhody: "Great crew!"
Nevýhody: "Not much- the flight , plane and crew were fantastic"
Nevýhody: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."
Nevýhody: "Your company canceled the tickets from Kenya to cairo"
Výhody: "Plane in good condition"
Nevýhody: "Seats are tight"
Výhody: "We were traveling with a person in a wheelchair. The crew and staff were fantastic. Lots of help that made the experience great!"
Nevýhody: "The seats could be roomier."
Výhody: "The food was really great, and the crew was so helpful"
Nevýhody: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Výhody: "We had front seats which made the journey comfortable"
Výhody: "They were timely."
Nevýhody: "Poor entertainment, small seats, not enough food or drinks."
Výhody: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Nevýhody: "If we’re ndows we’re cleaner to enjoy the views"
Nevýhody: "The delaying of the flight for almost an hour with no obvious reason !! Not respecting other people’s schedules and no compensation whatsoever... very poor management..."
Výhody: "Excellent flight, on time, good crew."
Nevýhody: "I couldn't get my boarding passes online or at the airport kiosk after already checking in online before getting to the airport. I had to wait over an hour in line at the checkin desk just to get my boarding passes. The boarding process in Cairo was even more chaotic with unnecessary multiple disorganized checkpoints and line ups."
Nevýhody: "My reservation was 2 pieces luggage from Cairo to Kuwait and the same from Kuwait to Cairo ... when I went to the airport Egypt air told that my flight from Kuwait to Cairo just 1 piece and that because you didn’t reserve your ticket from Egypt air directly ... and that made a problem to me Thanks"
Výhody: "It’s alwa on time"
Nevýhody: "Nothing really"
Výhody: "Not much."
Nevýhody: "Crew not attentive not trying to give the extra service that you pay so much money for. Food options hopeless. No welcome no introduction. Nondrink on arrival. I could’ve sworn that I was in a budget economy section. Old Shaking plane. Other than a business class seat you get nothing."
Nevýhody: "The food could be improved"
Výhody: "Cheap flight. Boarding was quick and thats about the only thing good."
Nevýhody: "No Wifi, no alcohol, and food was terrible."
Nevýhody: "I’m an older disabled man and no one was polite enough to even offer to assist me with my bag getting on it off plane."
Nevýhody: "The same problem I see with Egyptair company, Flight attendants need to learn some manners how to deal with guests, and most importantly LEARN ENGLISH. These are just waitresses brought straight from some Bus company or Train company."
Výhody: "I visit it before I like this country"
Nevýhody: "Baggage was not logged into the flight, although it was checked in 2 hours before flight...!!!"
Výhody: "Comfortable plane, nice crew, movies."
Výhody: "we should get our laguage from borg al arab and recheck it back to cairo we waited for one and half hour and we were about to loose the next flight to cairo and again rechecked and the carryon they asked us to send it by plane for safety i mean it was very messy and stressful"
Nevýhody: "why for transit we should pick up our bags and recollect it again why not like all other airways to automatic transfereand we get our lagugae at final distrnstion"
Nevýhody: "When I asked the flight attendant for an extra snack, he proceeded to tell me he had none left when I could look directly into the tray and see that there was more than enough. After calling him out on this, he complied."
Nevýhody: "We were unable to board. They said it is over booked.my whole trip to Luxor was ruined. Paid money to Luxor tour gone wasted. They rescheduled but trip gone wasted."
Výhody: "Delays and lack of coordination during boarding process in cairo"
Výhody: "Check in online was easy. Check in in airport was nice and easy. Crew was friendly."
Nevýhody: "Delay of the flight around 30 minutes. Entairtainment was poor."
Výhody: "Appreciate the hot breakfast that was served."
Nevýhody: "Boarding process can be improved."
Výhody: "Crew was nice"
Nevýhody: "Very rough landing."
Výhody: "Boarding and take off are on time. Landing was super."
Nevýhody: "Not applicable."
Nevýhody: "Close flight without care of me and they charge me extra fee to get a new booking"
Výhody: "Provided lunch on an 1.5 hr flight! I thought that was awesome."
Nevýhody: "No complaints!"
Výhody: "Excellent Helpful boarding & on flight crew. New aircraft"
Nevýhody: "Very poor entertainment choices."
Výhody: "The crew was gentle and courteous."
Nevýhody: "I choose to see only positive things."
Výhody: "Crew were lovely. Boarding was on time and efficient. The flight was not crowded."
Nevýhody: "Food was fairly ordinary."
Výhody: "We flew JFK to CAI roundtrip in coach. The whole process from check-in to landing was good overall, and the meals were also of good quality and complimentary as was baggage check-in (compared to US carriers who charge you for everything)."
Nevýhody: "The bathroom got a little dirtier on the long haul flight compared to what I remember on other carriers, and phone support is only available during business hours which turned out to be ok, but could be a problem if you need to have a question answered last minute."
Nevýhody: "After buying stuff at the airport we were not allowed to take it on the plane as there was additional security just before boarding. I had to throw away water and Pepsi cans. I thought this was ridiculous"
Seats are incredibly uncomfortable, pilots are newby, would avoid when I can
Nevýhody: "Just perfect and on time"
Nevýhody: "the chairs are very uncomfortable for a early morning flight.. do not recline. i am not big at all.. im 154cm and 60 kg.. the chairs killled my back and next... i just wanted to sleep."
Výhody: "Was the Crew very rude"
Výhody: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Nevýhody: "Boarding is sooooo slow Entertainment facilities did not exist"
Výhody: "The price"
Nevýhody: "Screens or just at least free water or drink"
Výhody: "They delivered me my order sanwhich and flight was on time"
Nevýhody: "The seats doesn’t have a jacket hanging hook.. so I had to hold my suit jacket all the way . And the seats didn’t have proper head rest so couldn’t sleep as well on the plane but the seat was not congested and was comfortable if day flight"
Nevýhody: "No tv screens. Have to lay for food. Seats dont recline"
Výhody: "Easy check-in with great allowances for hand baggage and checked baggage."
Nevýhody: "Flight was delayed slightly but probably not the fault of the airline."
Nevýhody: "Very bad experience overall"
Výhody: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Nevýhody: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Nevýhody: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
Nevýhody: "Landing was very rocky"
Nevýhody: "Pegasus cannot fly without a dalay of at least 1 hour !!!"
Výhody: "seats. comfort flight price"
Nevýhody: "waiting 45 mins to go through transit security, airport staff rude and shouting at passengers. terrible organisation and manners"
Výhody: "The price"
Nevýhody: "The mass"
Výhody: "The worst airport ever"
Nevýhody: "The boarding pass , they opened my baggage like 3 times and start making chaos in it and ruin many things inside it , plus it always delayed in time"
Nevýhody: "They lost several passengers’ luggage including mine."
Výhody: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Výhody: "On schedule"
Nevýhody: "No drinks offered"
Výhody: "good crew."
Nevýhody: "very not comfortable chairs"
Výhody: "Cheap Air ticket"
Nevýhody: "Seats are not comfortable."
Nevýhody: "Crew members are very rude"
Nevýhody: "Every service bad"
Výhody: "Did not like anything about it,"
Nevýhody: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Nevýhody: "Old plane"
Výhody: "As long as they are reverting a cheap ticket then the service is good"
Nevýhody: "the flight was delayed without telling us why we were late from our next flight"
Výhody: "The preorder food is good."
Nevýhody: "The flight was delayed by 45 minutes."
Výhody: "Reasonable drink choices"
Nevýhody: "Where is ayran?!"
Výhody: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Výhody: "The seats were not too tight and the food is not extensively expensive"
Nevýhody: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Výhody: "Absolutely nothing"
Nevýhody: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
Výhody: "Efficient and polite crew, nice flight, nice take off and landing."
Nevýhody: "Delayed for 30 minutes."
Výhody: "Reasonable for the price paid"
Nevýhody: "It is impossible to get an invoice. I have sent emails to all available addresses but I've get nothing till today."
Výhody: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
Nevýhody: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Výhody: "The seats are not narrow."
Nevýhody: "I am guessing this company does clean their aircraft only once in a while. In both of my flights between Istanbul and Amsterdam, the airplane was not cleaned off of the previous flight's trash. When I was seated in my first flight to Amsterdam, my tray had a lot of stains of food and drinks. Not a pleasant sight! In my flight back to Istanbul, I had to travel looking at a former passenger's waste, such as a used napkin tissue, stuck to the handle of the seat, and a chocolate package. I also have to say that the sinks of the bathrooms do not drain properly, so you, actually, cannot leave the place clean for the next person. All in all, this company definitely needs to work on the cleanliness of their aircraft. Thank you!"
Nevýhody: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Nevýhody: "Late in time"
Nevýhody: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Výhody: "Great team and great pilot everybody to the baggage people were excellent!"
Nevýhody: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
Výhody: "plane was clean and staff was good"
Nevýhody: "the plane was late due to changing of a tire on the plane while we were on board, then having to wait for another departure slot"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Plane is ok, clean, good condition"
Nevýhody: "Almost no service. Cheak in took 2 hours!"
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Výhody: "Quick check in."
Nevýhody: "Flight was late. Staff can use more English training. High baggage fees and strict rules."
Nevýhody: "No early check in. The longest line at check in that I ever seen. Terrible seats"
Nevýhody: "No snacks or even water given"
Výhody: "Crew, hours, convenience"
Nevýhody: "Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew."
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Výhody: "On time, good service"
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Nevýhody: "Night flight, do not stop talking"
Výhody: "Boarding process was painless."
Nevýhody: "No free food."
Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."
Nevýhody: "No food Limitted laugage"
Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"
Nevýhody: "Leg room is very bad"
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Výhody: "Very nice and helpful staff and crew"
Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Výhody: "I was able to choose my seat without any additional fees. Crew was super professional."
Nevýhody: "Dying of thirst."
Výhody: "We landed"
Nevýhody: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Výhody: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Nevýhody: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."
Výhody: "See above. But we given water."
Nevýhody: "See above."
Výhody: "Flight was late for like 3 hours"
Nevýhody: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "On-time without delays. Flight crew was attentive & professional."
Nevýhody: "Seats were cramped & uncomfortable. Boarding was a bit chaotic"
Výhody: "The price"
Nevýhody: "1. From Tel-Aviv: to Prague, the flight was delayed by 2h 2. Prague to Tel-Aviv; flight was delayed by 3h with 10 days notice. Then, was additional delayed after checking. Thus, instead of 11:55 (initial time when we bought the tickets.) we flew at 4:00 AM. 3. My husbands flight was canceled without any notice. We got to checking, I was on the system but my husbands ticket was canceled. My husband had a confirmed E-ticket. It was already 1 in the morning... we were shocked... Nobody was there to help. He was sent to another office in the airport to talk to someone that did not a represent the airline. The only flight that could be arrange was via Moscow. My husband arrive to Tel-Aviv 12h later. No compensation was offered, no hotel, food. My husband his a specialist-physician. 20 patients waiting for over 3 months to see him had to be cancelled. He arrived exhausted and upset and could not work even the next day. I would to point out that the travel agent did not get any notice of the cancellation and did ask for it. 4. Old airplane, not comfortable, no space, unfriendly flight attendants for checking and on board. 5. We were not served even water 6. I was very cold but could not get a blanket from the flight attendant. 7. On overall, very bad experience that will not be repeated. I will never fly with this company again."
Nevýhody: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Výhody: "The most horrible flight I have ever been on in my life"
Nevýhody: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"
Výhody: "The flight crew was lovely."
Nevýhody: "Major delays, we stayed at the airport for 3 hours! Very annoying, and uncomfortable."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Výhody: "We got there safe"
Nevýhody: "Delays delays delays"
Nevýhody: "It may be was not the company fault, but the security check was very long and hypercritical"
Nevýhody: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Reasonable price"
Nevýhody: "Late departure"
Výhody: "With no hassle or drama.. All what you need from cheap flight."
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Flight on time"
Nevýhody: "Our lugugge did not arrive from Prague!"
Nevýhody: "This airline lacks management, direction, structure and every detail required to run an airline."
Nevýhody: "They forgot our luggage, what the heck!"
Výhody: "I thought that the flight was very smooth!"
Nevýhody: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."
Nevýhody: "See above"