Nevýhody: "The crew wasn’t super friendly but they were nice."
Výhody: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Nevýhody: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Nevýhody: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Výhody: "Entertainment was great , also being able to watch live tv. Cabin crew were good"
Nevýhody: "Be on time , delayed for an hour"
Nevýhody: "Less legroom than other airlines but have never flown to South America before"
Výhody: "Clean first class seat."
Nevýhody: "My connecting flight, and the the flight not being delayed the night before."
Nevýhody: "The flight is operated by Air France and I would have preferred Delta. It was extremely cramped but the food was excellent and it was on time"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "Late boarding. Slow de-boarding."
Výhody: "jFk To DCA crew is fine and helpful."
Nevýhody: "Crew and flight from DCA to JFK was terrible. We left over 30 minutes later with no explanation as to what was taking so long. There was no info given to passengers in regards to what gate or terminal you’re landing and in- was only given 20min to get to gate c Terminal 2 from gate b terminal 4.0"
Výhody: "Entertainment choices were plentiful."
Nevýhody: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Výhody: "On time this time"
Nevýhody: "The sits are uncomfortable"
Výhody: "This is what airlines used to be like. The food and quantity were excellent. Too bad these services aren’t offered on domestic flights. We had a snack or meal every couple hours with plenty of drinks. The legroom was ample and comfortable."
Nevýhody: "The comfort seats are not that comfortable"
Výhody: "More room and comfort than American Airlines."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Výhody: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "There was a lot of food for this international flight. The seats were fine, just an overbooked plane."
Nevýhody: "No complaints."
Nevýhody: "4 hour layover in ATL too long"
Výhody: "Beautiful new plane with large overhead storage, comforable seats and moveable aisle armrest."
Výhody: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Nevýhody: "Air turbulence over the Midwest storms."
Výhody: "I liked the cabin interior and the inflight entertainment system."
Nevýhody: "The complimentary fruit slices and cheese gave me servere food poisoning (strong symptoms for 36h+). The flight change (added fuel stop an hour before takeoff) showed in the app as canceled flight and disabled the boarding pass. And the several times at the gate verbally advertised on board WiFi didn’t work at all. Not a good expierence."
Výhody: "Too many people, no room for carry-ons, departed almost an hour late."
Nevýhody: "Too many people, no room for carry-ons, departed almost an hour late."
Výhody: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Nevýhody: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Výhody: "Boarding was good, crew was friendly and we were on time."
Výhody: "I was bowled over to learn in flight that the lowly steerage (economy) passengers--and everyone else had a selection of 3 complimentary meals! Who does that any more! Unfortunately, the only vegan option ran out just before my seat, but I was still amazed and pleased....and have ordered a vegan meal in advance for my next flight. Incredible! Plus, plenty of room for bags, good video selections, and power at all seats. I love Delta and will fly them more often!"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "Smooth and easy"
Nevýhody: "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
Výhody: "No compensation"
Výhody: "Short flight time"
Nevýhody: "Delayed for 2 hours due flat tire. They should've checked tires before we boarded. Cabinets were almost full. I had a hard time to put my skateboard and backpack in a cabinet. Attendant didn't help out at all! It took over a minute to figure out to fit my stuff in there like Tetris. One passenger was upset that I took his bag out. It was frustrating when attendant didn't help to store my bag."
Výhody: "Boarding, food, drinks"
Nevýhody: "Seats (not much reclining, I felt them uncomfortable)"
Výhody: "Boarding time and schedules were as expected or faster and other than the food incident, good attention from the flight crew."
Nevýhody: "No choice during for lunch since the flight crew didn't have enough meals to cover the preferences of the first class travelers."
Výhody: "Great short trip with an attentive crew."
Nevýhody: "Seats were a bit uncofortable and small compared to previous flights."
Výhody: "First flight I have ever flown that offered free beverages of all kinds. Food wasn't too bad. Entertainment choices were outstanding. Pilot was like a tour guide."
Nevýhody: "Cramped space for 14 hours. Some crew were somewhat grumpy and seemed rushed, even though we had plenty of time."
Nevýhody: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Výhody: "People, your people were fantastic!"
Výhody: "The crew was really nice"
Nevýhody: "I paid for comfort seat. First it had part of the door that stood in the way. Secondly, what is even worst is that other people could seat in the comfort seats after the doors were closed without paying it!!!! Next time delta will not have my money!!!!"
Výhody: "Everything was perfect!"
Nevýhody: "Not one negative!!"
Výhody: "The quiet so I could sleep"
Nevýhody: "Changing my seat last minute. Had to ask two women to move to get into my seat. Loading the plane first with passengers that have nothing to store above would expedite the experience for me. My seat belt disconnected from the back of the seat. The tray was broken and could not be lowered into a writing or eating position."
Výhody: "The hotel I had to stay I. Because of a delayed flight was nice"
Nevýhody: "Delay, delay, delay, delay, no show on the crew so cancelled, delay, delay, delay only to arrive in a different city from my original place of arrival just to go home."
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Nevýhody: "Very nice crew and great food"
Výhody: "Very nice airplane and pleasant crew"
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Decent price for economy comfort seat, 4A."
Nevýhody: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Výhody: "Crew were excellent"
Nevýhody: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Nevýhody: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Flight and the crew!"
Nevýhody: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Výhody: "very nice crew"
Nevýhody: "my baggage was lost"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "General flight journey"
Nevýhody: "They left my bag off the plane. Ridiculous."
Nevýhody: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Výhody: "Like the overall KLM experience"
Nevýhody: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Výhody: "Lovely crew, very helpful"
Výhody: "The flight arrived a few minutes early."
Nevýhody: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Everything is alright"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Nice crew pilot food and beverage"
Nevýhody: "No wifi"
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Didn’t happen."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Lovely staff, good food, great movies."
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Výhody: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nevýhody: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "They were awesome."
Nevýhody: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Výhody: "Easy airport business"
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Nevýhody: "Nothing. This is filler text to meet the min. characters."
Výhody: "Very good flight, excellent service and good food."
The staff were excellent, very helpful and efficient
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Výhody: "El entretenimiento"
Nevýhody: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Nevýhody: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
Výhody: "How great everyone was and smooth sailing."
Nevýhody: "Made sure the flight was not over booked."
Výhody: "There is a nothing to mention that was memorable or comfortable."
Nevýhody: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Nevýhody: "Entertainment system was not working on all seats"
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "Cops is always a good reason to flight"
Nevýhody: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Nevýhody: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Výhody: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Nevýhody: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Nevýhody: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Výhody: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Nevýhody: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Výhody: "Leg space was great, food was delicious, alcohol served 3-4 times, and the in-flight entertainment was spectacular. I saw 4 movies and slept somewhat comfortably for once!"
Výhody: "Over all pretty good for price."
Výhody: "Just a routine flight but done with perfect execution."
Nevýhody: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "It was on time"
Nevýhody: "Hard seats Boarding was 35 min delayed"
Nevýhody: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "The crew was very friendly and professional. The food very good"
Nevýhody: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Výhody: "The noise-canceling headset is good."
Nevýhody: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Výhody: "Free snack and drinks. Good service."
Nevýhody: "I was asked to change my seat repeatedly"
Výhody: "Punctual, not crowded."
Nevýhody: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Výhody: "The crew was Nice onboard But in the AirPort No Good at all.."
Nevýhody: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Výhody: "Efficient on and off Staff polite and helpful"
Nevýhody: "It was delayed"
Výhody: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
Výhody: "Great food, pleasant crew."
Nevýhody: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Nevýhody: "I was forced to rebook my 3rd leg after taking trains in the middle."
Nevýhody: "Meal choice missing kosher non-gluten combination."
Výhody: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Nevýhody: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Nevýhody: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
Výhody: "It was as expected."
Nevýhody: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Nevýhody: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."
Výhody: "The crew"
Nevýhody: "Not enough room for legs. Small amounts of food. No entertainment."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Nevýhody: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."
Výhody: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Everything was first class! Thank you Air Canada!
Nevýhody: "Make sits more comfortable, they are terribly uncomfortable for such a long flight at night."
Výhody: "they gave me the special food"
Výhody: "The crew was kindly and friendly"
Nevýhody: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Výhody: "How I was treated How I felt was wonderful."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Nevýhody: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Nevýhody: "Never happened. See above"
Výhody: "The attendants were very helpful and everything was orderly. For the price it was a very good flight."
Nevýhody: "No individual entertainment on an eight hour flight."
Nevýhody: "so late. no explanation... something about the weather bad in Boston? but that wouldn't explain every flight being late. And as usual Kayak did a better job of giving delay info than Air Canada!"
Výhody: "Not enough food or options"
Výhody: "The seats were large, and they had power."
Nevýhody: "The flights were both 2-3 hours late, and the airplanes were dirty. They blamed it all on weather, which is fair, but it's almost like their attitude was "hey, we're leaving late already (arriving at 3 am at my final destination), so we might as well not try to have good service since you'll already have a bad memory of this flight!" That being said, I would still take Air Canada in cases such as these where they are $400 cheaper than the competition. I'd still rather have a terrible flight and save $400 at this point in my life!"
Výhody: "Flight attendant gave me more accurate info about the luggage proces. Information at check-in was incorrect."
Nevýhody: "1) incorrect luggage info in LIR 2) very late flight"
Nevýhody: "Seats are uncomfortable. I pre ordered vegetarian meal, but I guess they did not bother."
Nevýhody: "Everything was great"
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Výhody: "The flight crew were helpful and friendly"
Nevýhody: "I was forced to miss my second flight because the first airplane malfunctioned"
Výhody: "The flight crew, the price and the bags arrived."
Nevýhody: "While the flight crew was great, the rest of the employees on the Toronto side were awful. Our plane was delayed from Dublin so most of the plane missed their connecting flight. Once off the plane they only had 2 people working rebooking and 2 working bag issues even though there was plenty employees around. After an incredibly long line, the gate agent was very rude. He barely acknowledged me, wouldn't look at me and just shoved my new ticket at me and said next. I tried to talk to another while waiting an extra 4hrs for my next flight and all she did was shove a business card with numbers and said if I had a problem to call one of those numbers and then rolled her eyes and started talking to her friends again. I saw another couple from my flight being passed around and getting rude treatment as well. Another I talked to said they will never fly Air Canada again. I know it wasn't their fault our flight was late but a little compassion and good customer service goes a long way. I had to spend $15 on dinner that I wouldn't if I had made my flight but they gave another couple from my flight $10 vouchers for food. So inconsistent! I also paid $100 extra on my ticket to sit closer to the front of the plane since I knew I had a short layover (which didn't make a difference) but they just gave the same seat to the girl next to me for the same reason. When I asked for a refund on the seat cost they just blew me off. To sum it up, the flight crew was great and very friendly but all the ground employees were awful and really need to improve on their customer service skills."
Nevýhody: "No room. Cramped, impossible to sleep on an overseas flight"
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "The new tinted windows are cool"
Nevýhody: "Flight was delayed again and again. Construction at Laguardia made leaving the airport a nightmare."
Výhody: "Business Class on the Dreamliner 787 was a great experience. The flight crew was great. Everything at Pearson and at YVR went smoothly today."
Výhody: "Nice plane."
Nevýhody: "WAY too hot."
Výhody: "Great crew, great food, seat was amazing."
Výhody: "My flights went very smoothly with no delays. Flight attendants were receptive and attentive."
Nevýhody: "Everything costs extra: picking seats, pillows, blankets, no Economy Plus for Star Alliance elites, any food, etc."
Výhody: "The service on the Air Canada flight was much better on this flight than I'd seen from them in the past."
Nevýhody: "No entertainment."
Nevýhody: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Výhody: "My company on the plane was lovely: an older Peruvian woman sharing her experiences in the country."
Nevýhody: "The plane took off 40 minutes late because we were waiting on folks: Can this be a normal standard?! The food was difficult to stomach. But worst of all, the attendants were not kind or particularly helpful. They seemed hurried. At one point when offering drinks down the aisles, the 2 attendants even commented that they were going to beat the other cart down the aisle this time. Furthermore, there was a blind man near us across the aisle. I couldn't see much of what was going on, but the woman next to me seemed rather distraught that so little help was offered to him. When food was served, he couldn't find his cutlery and ate with his hands. When he needed to use the bathroom, he pressed the button for assistance but no one came. Others stepped in to help. When asked if someone would help the man at the gate, an attendant rather condescendingly answered that of course, every handicapped guest will be assisted through the airport. The flight primarily consisted of Peruvians. I can only hope this poor service was a reflection of all of Air Canada, and not what the people of Peru receive regularly. It was as if the attendants were trying to discipline. There were no niceties. Perhaps the language barrier was too much."
Výhody: "Was too short of a deadline needs to be 90 min. You need to be excused/allowed if you pay for and check in a head of time... Also carry on size is small."
Nevýhody: "The checked bag deadline"
Výhody: "Nice interior. Free movies."
Nevýhody: "Air Canada is always delayed."
Nevýhody: "Boarding was terrible. No leg room at all."
Výhody: "Food was good and flight attendants were very professional. Our first time flying Air Canada and I was very impressed!"
Nevýhody: "To pay so much for a transatlantic flight and have to pay $10 for an IPad on the 8 hour trip home??? It would be nice if even limited internet was included so we could use our own device. The worse experience was getting through customs at the airport in Barcelona on the way home. Only two agents available to stamp passports on a Sunday morning when the world's largest cruise ship (Royal Caribbean Harmony of the Seas) had docked earlier that morning? We arrived at the airport at 8:30 and no Air Canada agents were available to check us in until 9:00. After waiting to get through customs and we proceeded to our gate, our 11:45 flight was just beginning to load! Lots of shoving and people cutting line to avoid being late for their flight. I heard one person mention they had missed their flight, and I'm certain many others did as well. With the chaos and delay, I'm surprised altercations didn't happen. The airports/airlines need to work with the local authorities to avoid these delays and provide their customers better service."
Výhody: "The price :)"
Nevýhody: "Wasn't able to play the videos on my iPhone."
Výhody: "Nothing in particular stood out in Montreal or the flight to Boston, as better than average...meh"
Nevýhody: "Our Swiss crew told us over the loudspeaker several times that "even if connecting we still need to get our luggage" which turned out to be false as our luggage was transferred to the Boston bound plane automatically... We were ushered out as a group to a connection security check which required electronic kiosks to be used for scanning our passports photos and fingerprints... They fraught with malfunctions then after waiting in line for s while we did the whole check all over again with s human security agent in s booth... There were only 2 security agents in the booths as well but there really needed to be several more to keep the line moving quicker... After security we walk directly out to departures but no mention of baggage claim, which was fine had we not been misinformed by Swiss initially... We ended up inquiring several times with SirCsnsda staff until it was clear Swiss had misinformed us."
Nevýhody: "After crossing in a 787 from Zurich this small older jet to Austin looked and felt like 15 years ago. Bathroom was bad for a 6'2" guy."
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "The crew was professional and treated us with dignity. The flight was smooth"
Výhody: "It was a quiet flight."
Nevýhody: "It's always cold and a shame you have to pay for everything now, even a blanket."
Výhody: "On Time travel food is okay"
Nevýhody: "Montreal to Los Angeles is kind of rush. They should give more time to go customs. Before you finish the plane is already closed and besides luggages are some missing. My luggage I was not able to bring it with me. It went to Chicago how did it happen until now waiting for my luggage to be deliver here in my place."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Nevýhody: "Very bad experience, first flight was delayed then lost my luggage. All my cloths, Medicine and cosmetics in the bag. They spoiled my trip"
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "Great short flight"
Nevýhody: "Child behind me kicking seat entire time!!!"
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Nevýhody: "not much in the way of movies."