They lost my baggage, if that can be improved it would be 5 star
food comfort chars helpful crew helps with finding or making announcements where to go for connecting flights
More healthy food options.
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
A to Z on this flight was just great!
Výhody: "Crew very helpful. Seat was very good, food excellent."
Nevýhody: "The aircraft was very cold and chilly."
Nevýhody: "Poor customer service and lack of care for loyal passengers"
Výhody: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Výhody: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Nevýhody: "Nothing Better than average flight"
Výhody: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Výhody: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Nevýhody: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Výhody: "Extra touches and super pleasant and courteous staff."
Výhody: "The crews on board were amazing!"
Nevýhody: "The service from the ground staffs are not as good a the crews onboard."
Výhody: "Staff very attentive not disturbed after meal The smiles and demeanor of the staff"
Nevýhody: "The flat bed is not comfotable needed help from attendanr all the time felt like i was constricted"
Výhody: "Couldn't find a problem"
Výhody: "lot of turbulence, uncomfortable ride"
Nevýhody: "entertainment system was good"
Výhody: "Five Star Singapore Service on board the aircraft."
Výhody: "Movies selection was great."
Nevýhody: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Výhody: "Everything else"
Nevýhody: "Food was less than marginal"
Výhody: "Service, staff, food, and comfort! Def the better Business class seats I've had. This was the A380 and, the first legwas a 770 but that was really great also. Awesome work Singapore Airlines"
Nevýhody: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Nevýhody: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Výhody: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Nevýhody: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Výhody: "Staff was polite and accommodating"
Výhody: "The aircrafts, on-board service on Sin Dxb route"
Nevýhody: "The thing that Inhad to fly Silk Air with one of four flights."
Výhody: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Nevýhody: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Výhody: "business seats were excellent"
Nevýhody: "all was good"
Výhody: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Nevýhody: "It was a 17 hour flight, but they made it bearable."
Výhody: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Nevýhody: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Výhody: "The staff was very responsive and the food was great. Ground staff in SIngapore helped me to modify the tickets due to us missing our connection to Phuket. Very helpful. Irene at the transfer desk was an excellent manager. The wheel chair staff was excellent all through."
Nevýhody: "It would be great it the seats were leather so that plane would feel more cleaner."
Nevýhody: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Výhody: "Superb service throughout from check in to on flight."
Nevýhody: "Seat on outbound had a slight issue."
Výhody: "Great flight and entertainment options, friendly crew, free wine :)"
Výhody: "Very friendly crew & modern aircraft"
Výhody: "Best serves ever will fly every time"
Nevýhody: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Výhody: "Great service with a smile and can do attitude"
Výhody: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Nevýhody: "cramped seats freezing cold"
Nevýhody: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."
Výhody: "As usual, plane is in good shape and crew are well trained. Nothing wrong with all the basics, but Singapore Air has definitely lost its lustre."
Nevýhody: "For heaven's sake, please don't announce a boarding procedure and then not follow it. If you want to have a free-for-all rugby scrum to get on the plane, so be it. But don't announce boarding by rows/groups and then not make even a lame attempt to adhere to it."
Výhody: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Nevýhody: "That I could not afford to travel first class! which must have been marvellous when economy so good."
Výhody: "Seating space was very good. Meals terrific"
Výhody: "Clean ,on time"
Nevýhody: "The movies were not updated"
Nevýhody: "The video screens need to be upgraded"
Výhody: "great service"
Nevýhody: "would have loved pj's"
Food was not Good at all.Seating capacity was also very short.
Meal portion used to be bigger.
I was assaulted by another passenger in the flight..the crew didn’t help me at all..and on top of tht they canceled my ticket..and didn’t refund my ticket as well..I reported kayak abt the incident..they kept playing games for 20 days..telling me they applied for refund but nvr issued any refund until I disputed the charges with my credit card company..after tht they were offering me tiny refund tht would not cover my ticket..kept me d run around..zero customer service..bunch of liers..I’m a repeat customer with kayak n I was still treated like shit..I’m so disappointed n pissed of with kayak..I will recommend all my friends n family to not trust kayak..the customer service guy who dealt with my situation..his name is Baldwin..this stupid guy needs to be fired..he don’t knw wat he is doing..total idiot..
I wish the food tasted better.
Výhody: "Comfortable seats. Amazing crew."
Nevýhody: "I think everything was upto the mark."
Výhody: "Fast boarding, on time, movies."
Nevýhody: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Výhody: "Crew & food was amazing"
Výhody: "The time of the plane itself was nice and the ride was quick"
Nevýhody: "The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane"
Výhody: "Food was phenomenal. Unbelievably good."
Nevýhody: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Nevýhody: "All was ok just didn’t sleep to well on the long 8 hour flights"
Výhody: "Food is good."
Nevýhody: "Seats could have worked well. Infotainment could be better"
Výhody: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Nevýhody: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Nevýhody: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Nevýhody: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Výhody: "The entertainment options were very good"
Nevýhody: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Výhody: "Everything was great!"
Výhody: "The large collection of movies and the comfy seats"
Výhody: "It was good"
Nevýhody: "On second flight from dubai to kabul was horrible. The did not offer an infant place for infant and we were among the passengers in a very very tide place,the other things were good"
Výhody: "Emirates is the best Airline"
Výhody: "The relaxed environment and the crew are amazing"
Nevýhody: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Nevýhody: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Výhody: "Flight schedule is perfect for a family."
Nevýhody: "Crews are not responsive to my call during the flight."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Professional and friendly staff"
Výhody: "Attention to detail all the way"
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Nevýhody: "They forgot my vegetarian meal"
Výhody: "380's mostly comfortable serious entertainment system and well trained,efficient ,friendly staff."
Výhody: "The excellent service and the very attentive cabin crews."
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Nevýhody: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Nevýhody: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Nevýhody: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
Výhody: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Nevýhody: "The food i wish there were more choices please."
Nevýhody: "got non-vegetarian food in spite of choosing veg"
Výhody: "great ICE programming"
Nevýhody: "very infrequent drink service and erratic requests response for drin ks"
Výhody: "i like the food."
Nevýhody: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Nevýhody: "Screen was black and white most of flight"
Výhody: "Very nice service"
Výhody: "This my first experience with the Emirates flights, heard so many good things about them prior to my flight, but never imagined it would exceed the description I heard. Good job Emirates, keep up the good work. The service was great. The seats were comfy and spacious. There was a variety of food."
Nevýhody: "Since the WI-FI service is provided to the passengers portable devices, why is added to the entertainment service. It helps to reduce the number of devices used the passengers."
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Nevýhody: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Výhody: "Good flight , bad flight delay and luggage."
Nevýhody: "To be on time"
Výhody: "The flight attendants were quite personable and engaged."
Výhody: "Every thing"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "good food, drinks, good entertainment options"
Výhody: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Nevýhody: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Výhody: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Výhody: "Flight attendants were friendly, courteous and helpful"
Nevýhody: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Výhody: "it was mess, so I cant say positive thing"
Nevýhody: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Výhody: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Nevýhody: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Nevýhody: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Nevýhody: "Hot tee was only offered after hot meal service not before."
Výhody: "too short to tell."
Nevýhody: "Not applicable"
Výhody: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Wonderful flight attendant. (I think his name was Stephen?)"
Nevýhody: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Nevýhody: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Výhody: "Everything. Keep up the good work."
Výhody: "The crew was very very nice and flight was very quick."
Nevýhody: "No entertainment at all, music nor tv :/"
Výhody: "Flight was on time ,"
Výhody: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Nevýhody: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Nevýhody: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Nevýhody: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Výhody: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Nevýhody: "Entertainment on board was useful"
Výhody: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Nevýhody: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Nevýhody: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Výhody: "Best take off, Best Fight, Perfect Landing...!!!"
Nevýhody: "Diner was tasty...but, no breakfast... would have been great..!!!"
Výhody: "Staff are pleasant and competent."
Výhody: "Good service overall"
Výhody: "Excellent personnel. Will use Austrian Airlines again!"
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "Really enjoyed the quick and pleasant service from the crew."
Nevýhody: "This was actually one of the better flights I have been on."