You should add little bit more snacks.
I was assaulted by another passenger in the flight..the crew didn’t help me at all..and on top of tht they canceled my ticket..and didn’t refund my ticket as well..I reported kayak abt the incident..they kept playing games for 20 days..telling me they applied for refund but nvr issued any refund until I disputed the charges with my credit card company..after tht they were offering me tiny refund tht would not cover my ticket..kept me d run around..zero customer service..bunch of liers..I’m a repeat customer with kayak n I was still treated like shit..I’m so disappointed n pissed of with kayak..I will recommend all my friends n family to not trust kayak..the customer service guy who dealt with my situation..his name is Baldwin..this stupid guy needs to be fired..he don’t knw wat he is doing..total idiot..
I wish the food tasted better.
Výhody: "Comfortable seats. Amazing crew."
Nevýhody: "I think everything was upto the mark."
Výhody: "On-time, Service, flight & Behavior, conduct."
Výhody: "Check in was okay."
Nevýhody: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Výhody: "Great staff"
Nevýhody: "Food and service about drinks limited unfortunately"
Výhody: "Crew & food was amazing"
Výhody: "The time of the plane itself was nice and the ride was quick"
Nevýhody: "The food potions were poor expected more from emirates... I took the same flight to LHR how ever this flight was not cleaned properly and the chairs were uncomfortable... I was sitting at the exit and my luggage bins were filled with blankets hence I had to put my carryon at the end of the plane"
Výhody: "Food was phenomenal. Unbelievably good."
Nevýhody: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Emirates has great service and food. Highly recommend if you can handle a Dubai layover"
Nevýhody: "All was ok just didn’t sleep to well on the long 8 hour flights"
Výhody: "Food is good."
Nevýhody: "Seats could have worked well. Infotainment could be better"
Výhody: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
Nevýhody: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
Nevýhody: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Nevýhody: "No response when requested for help from flight attendants multiple times from SEA to DXB. Every time I have to walk to them for help."
Výhody: "The entertainment options were very good"
Nevýhody: "Bathrooms were dirty. People running over each other to board at TRV airport. Clear and helpful announcements may be needed but the ground staff is mediocre at best"
Výhody: "Everything was great!"
Výhody: "The large collection of movies and the comfy seats"
Výhody: "It was good"
Nevýhody: "On second flight from dubai to kabul was horrible. The did not offer an infant place for infant and we were among the passengers in a very very tide place,the other things were good"
Výhody: "The food and beverage selection was great."
Nevýhody: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Výhody: "Emirates is the best Airline"
Výhody: "The relaxed environment and the crew are amazing"
Nevýhody: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Nevýhody: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
Výhody: "Flight schedule is perfect for a family."
Nevýhody: "Crews are not responsive to my call during the flight."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Professional and friendly staff"
Výhody: "Attention to detail all the way"
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Nevýhody: "They forgot my vegetarian meal"
Výhody: "380's mostly comfortable serious entertainment system and well trained,efficient ,friendly staff."
Výhody: "The excellent service and the very attentive cabin crews."
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "I love the value for the money and the friendliness of the staff--will definitely fly this airline again!"
Nevýhody: "They ran out of a meal option, which meant that 1/4 of the plan didn't eat because they didn't like or couldn't have the other option."
Nevýhody: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Nevýhody: "1- Crew seemed less professional than European countries destinations ( An Egyptian crew gave me wrong direction about my seat at the entrance of the plane ) 2- Wifi service was not working, though they said the plane is equipped with WIFI ( i checked with the cabin crew, she said maybe the area..however throughout all the travel flight, there was no WIFI )"
Výhody: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Nevýhody: "The food i wish there were more choices please."
Nevýhody: "got non-vegetarian food in spite of choosing veg"
Výhody: "great ICE programming"
Nevýhody: "very infrequent drink service and erratic requests response for drin ks"
Výhody: "i like the food."
Nevýhody: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Nevýhody: "Screen was black and white most of flight"
Výhody: "Very nice service"
Výhody: "This my first experience with the Emirates flights, heard so many good things about them prior to my flight, but never imagined it would exceed the description I heard. Good job Emirates, keep up the good work. The service was great. The seats were comfy and spacious. There was a variety of food."
Nevýhody: "Since the WI-FI service is provided to the passengers portable devices, why is added to the entertainment service. It helps to reduce the number of devices used the passengers."
The food and drinks were sub par.. the crew onboard was terrific, awesome bunch and so helpful.. check in could have been better as I did not get my boarding pass for connecting flight, this was a nuisance as I had to get to another desk at Istanbul Airport before transitioning to the International flights terminal. Insufficient ground staff at the Business class travel services desk. Ground staff at Istanbul airport are not very helpful and can be quite rude. But 10 thumbs up for the flight crew, thank goodness they made our flight so comfortable.
Výhody: "Comfort and food with good entertainment."
Nevýhody: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Výhody: "Everything else but seats."
Nevýhody: "Seats are very small and there is not much room even though I am only 5.4 and 140 pound."
Výhody: "Great food, live tv (watched 2 World Cup games), great service."
Nevýhody: "Leg room in economy was a bit tight. I got a full cup of tea spilled on me by the air hostess by accident but they offered to change my seat. It was bumpy at the moment so I understood plus they were very polite and dealt with it professionally."
Nevýhody: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "The entertainment, the food, the free wine."
Nevýhody: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Výhody: "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
Nevýhody: "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "Good service and very smooth flight"
Výhody: "I liked personal, food and comfortable"
Výhody: "The flight crew was great. The ride was smooth"
Nevýhody: "The food was ok....Not an option for vegetarian"
Výhody: "Comfort, food, staff, everything"
Výhody: "Courteous service. Good food."
Nevýhody: "USB plug did not work, but was offered a different seat."
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Efficient crew"
Nevýhody: "Food was mediocre"
Nevýhody: "the coach seats are really cramped--especially for a 13-hour trip; need to get rid of the buses that take passengers to/from terminal to airplane--wastes precious time with short connections"
Nevýhody: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."
Nevýhody: "Flight delayed about 2 hours past schedule. When drafted my seat fouls not recline. When I asked for assistance from flight attendant she practically blew me off. This was a9 hour flight!"
Nevýhody: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"
Výhody: "Food is ok"
Nevýhody: "When you call for steward/stewardess took so long before they come"
Nevýhody: "Had a nine hours layover and I couldn't even entre the Turkish airlines lounge. The airport in Istanbul also had terrible wifi connection. I would not fly this route again"
Výhody: "New and clean aircraft Kind cabin crew Ontime departure"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Never again shame Missed connexion in Istanbul no service awful and lack of respect no more such a disaster no Thanx 3rd and last time"
Nevýhody: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Nothing, just the price"
Nevýhody: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The movies and the gift to the kids were good."
Nevýhody: "The attendant should make more rounds in such a long flight."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Výhody: "The food was pretty good."
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "For such a long flight, I appreciate the airline's consistent service and determination to make sure everything was pleasant as possible. By the way, it was an 11 hour flight to Atlanta. I have no regrets on choosing Turkish airlines for my trip and I look forward to my remaining trips with this airline."
Nevýhody: "I do not believe it was the fault of the airline, but I was unable to access Wi-Fi at Ataturk Intl. Airport."
Výhody: "Pretty much everything"
Nevýhody: "Was late taking off"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from onboarding to collecting luggage."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "The food was good, as was the service."
Nevýhody: "Delays, both at Dulles, as well as in Istanbul."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "I loved the flight attendants, they were super sweet to us, specially our daughter"
Nevýhody: "There is not free wifi!"
Nevýhody: "Food is looking not fresh and quality is cheep ...."
Výhody: "Boarding a smooth flight"
Nevýhody: "Food absolutely"
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Nevýhody: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Výhody: "Good flight , bad flight delay and luggage."
Nevýhody: "To be on time"
Výhody: "The flight attendants were quite personable and engaged."
Výhody: "Every thing"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"
Výhody: "It got me where I wanted to go, non-stop, for a reasonable price."
Nevýhody: "The economy seats seem to be narrower than they are on other airlines."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "good food, drinks, good entertainment options"
Výhody: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Nevýhody: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Výhody: "Very easy and smooth flight. We landed 25 min earlier. Austrian Airlines are my favorite."
Výhody: "Flight attendants were friendly, courteous and helpful"
Nevýhody: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Výhody: "it was mess, so I cant say positive thing"
Nevýhody: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Výhody: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Nevýhody: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Nevýhody: "As a gluten free person dinner delicious but after 5-6 next hours for breakfast I got few small slices of melon... like really?? This will not feed anyone! For next time I know that I have to bring my own food.. so bad! While servis time we ordered whisky with cola and after one hour we went to ask for one more cause we wanted and CA told us they dont serve anymore whisky only wine or beer. Besides this things when I came to plane my sit and table tray was dirty so we had to put blanket over... for the first time I write bad feedback but I have to cause it was terrible.."
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Nevýhody: "Hot tee was only offered after hot meal service not before."
Výhody: "too short to tell."
Nevýhody: "Not applicable"
Výhody: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Wonderful flight attendant. (I think his name was Stephen?)"
Nevýhody: "Plane took off and landed late.. Few amenities near the gate. Odd procedure to have everyone go through security into waiting area."
Nevýhody: "Designs of Business Class seatings need some improvement. It seemed there was waste of useful space. Therefore, the area for Business Class seating was big but there were not enough space for everything."
Výhody: "Everything. Keep up the good work."
Výhody: "The crew was very very nice and flight was very quick."
Nevýhody: "No entertainment at all, music nor tv :/"
Výhody: "Flight was on time ,"
Výhody: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Nevýhody: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Nevýhody: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Nevýhody: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Výhody: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Nevýhody: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Nevýhody: "The crew members on the flight from Washington to Vienna were absolutely rude and unhelpful."
Výhody: "Best take off, Best Fight, Perfect Landing...!!!"
Nevýhody: "Diner was tasty...but, no breakfast... would have been great..!!!"
Výhody: "Staff are pleasant and competent."
Výhody: "Good service overall"
Výhody: "Excellent personnel. Will use Austrian Airlines again!"
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "Really enjoyed the quick and pleasant service from the crew."
Nevýhody: "This was actually one of the better flights I have been on."