I liked everything from JFK to Singapore Could have been better: if it were also Singapore Airline from Singapore to Bali
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Boarding process could be improved by breaking the process into smaller batches in a organized manner. Discourage passengers from crowding the boarding area. Meals could be improved . Received identical Meal items on both flights - Diabetic
The service was outstanding and cabin crew were friendly and approachable. Beverage service was regular throughout the flight, but the quality of the food could have been better, even for Premium Economy.
Výhody: "Reliable service, clean cabin"
Výhody: "Crew very polite and friendly"
Nevýhody: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Nevýhody: "Better movie selection. Better organized boarding in Frankfurt"
Výhody: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Nevýhody: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Nevýhody: "On time would be better."
Výhody: "Flight attendants were very friendly, professional and helpful"
Výhody: "crew were very friendly and helpful. flight was one of the best i’ve had"
Nevýhody: "boarding at sydney was very confusing"
Výhody: "Arrived on time."
Nevýhody: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."
Výhody: "Kindy flight attedances,,smooth boarding,,delicious food"
Výhody: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Nevýhody: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Nevýhody: "We ask for wheelchair help from Perth to brooome but it was not provided ."
Výhody: "The seats were comfortable and the staff was very attendant!"
Nevýhody: "No complaints"
Výhody: "Everything else"
Nevýhody: "Food was less than marginal"
Nevýhody: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Výhody: "Crew very friendly"
Výhody: "The lunch and dinner menu was excellent"
Nevýhody: "more bathrooms."
Výhody: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Nevýhody: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Výhody: "Efficient, comfortable."
Výhody: "Everything from Ticketing, Checking in......"
Výhody: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Nevýhody: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Výhody: "The main course"
Nevýhody: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Nevýhody: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Výhody: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Výhody: "Service is always excellent"
Nevýhody: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Nevýhody: "I am a vegetarian and they served a chicken piece along with my main course."
Výhody: "Great service"
Výhody: "Business seats were excellent"
Nevýhody: "All was good!"
Výhody: "EVERYTHING was great...from check in to the entire experience on board. Extremely friendly staff to delicious food and a great choice of beverages! Clean and tidy aircraft with lots of extra amenities. Pleasant flight, pleasant arrival. Always a great way to travel!"
Nevýhody: ""Customs" at JFK came to an entire halt. All passengers where stuck in the welcome hall for 1h, without any information, why held there and why nothing was moving forward. All CBP booths were closed, but 8 (eight!) employees, who normally direct arriving passengers to the kiosk-machines where hanging out in two groups sharing private stories and having laughs instead of at least informing passengers, what was going on. Lots of passengers where outraged...a couple in their mid 70s in front of us had to sit down on the floor, since they had circulation problems from standing in line so long. Sadly, JFK isn't what it used to be anymore."
Nevýhody: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Výhody: "Good reliable SQ service"
Nevýhody: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Výhody: "With 15 and 1/2 hours on the flight ahead, I was dreading the long, tedium of sitting for hours upon hours. But Singapore Airlines made the time fly with friendly service right when you were getting hungry and pleasant assistance when requested. Thank you Singapore Airline Flight Attendants!!"
Výhody: "I got in some exercise during the delays and gate changes"
Nevýhody: "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
Výhody: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Nevýhody: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Nevýhody: "cramped uncomfortable seats freezing cold in the plane"
Nevýhody: "Business cabin is not as good as the Air France one"
Výhody: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Výhody: "The ground staff in Sydney!"
Nevýhody: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Výhody: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Nevýhody: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"
Nevýhody: "Cabin too hot"
Výhody: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Nevýhody: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Výhody: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Nevýhody: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."
Nevýhody: "Only one person in a three row and it was a great flight"
Výhody: "Crew was helpful. Leg room is good. Overall the flight was good."
Nevýhody: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Nevýhody: "For economy, maybe more variety on meals ?"
Výhody: "Crew was great"
Nevýhody: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
Nevýhody: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Výhody: "Crew was good, flight was on time."
Nevýhody: "They could have given the amenities, which I think they forgot"
Nevýhody: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Výhody: "Unprofessional crew member how to treat as GOLD member in business class cabin"
Nevýhody: "No comment"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Food is good."
Nevýhody: "Seats could have worked well. Infotainment could be better"
Nevýhody: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Výhody: "Was ok"
Nevýhody: "Did not like the seats"
Výhody: "Everything else was good."
Nevýhody: "The boarding for priority was handled rather poorly with little communication and a bottleneck at the top of the escalator."
Výhody: "on time departures,kochi airport is great ,overall a nice trip"
Nevýhody: "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
Nevýhody: "Seat is not comfortable."
Výhody: "Nice flight sttendents"
Nevýhody: "Seats too small"
Nevýhody: "Child kicking seat from behind for entire flight"
Nevýhody: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Výhody: "The entertainment system is good"
Nevýhody: "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
Nevýhody: "Boarding from connecting flight was manic, gate closing as we arrived only to then sit on the plane for about 40 mins before it moved. Extra leg room seats at extra cost are near toilets and watching the comings and goings from there is not pleasant. Staff ok but nothing special, left waiting with forms for lost luggage, little explanation. Plane decor looks tired, seats narrow. Luggage lost. Know why I like to fly Thai airways"
Nevýhody: "The food was appalling and crew service very ordinary much inferior to Qantas. The seats are also uncomfortable"
Výhody: "Pleasantly surprised by the meals. The crew were professional, attentive, and friendly. The seat I chose had plenty of leg space and I will select it again the next time I fly with Emirates."
Nevýhody: "The toilet seat covers were finished so I spent a lot of time lining the seat with toilet paper."
Výhody: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
Nevýhody: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
Nevýhody: "I like it"
Výhody: "The food was great. I like, that you can choose between different meal options."
Výhody: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
Nevýhody: "We reached very fast"
Nevýhody: "I haven't got onto the flight you stupid twerps."
Nevýhody: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Nothing. Bad crew."
Nevýhody: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Výhody: "The service is the best."
Nevýhody: "The seats on the Boing 777 don't compare to the seats on the Airbus from Dubai to Los Angeles."
Výhody: "The air hostesses were really sweet and receptive. They cared a lot."
Nevýhody: "Food could be improved on long-haul flights. I was hungry."
Výhody: "The outstanding service of the flight attendants."
Výhody: "Food choices included vegetarian options"
Nevýhody: "Boarding lines confusing"
Nevýhody: "Boarding of gate A20 location in Dubai"
Nevýhody: "Flight attendants were rude on the Washington to Dubai flight"
Výhody: "Onboard crew- Bliss was the name of the crew member on board. Efficient and a joyful personality to engage. He connected , talked and responded warmly and efficiently."
Nevýhody: "Checking in at the airport- the staff person who I dealt with was combative and inflexible. I had to ask the manager to mediate till the matter was resolved. As frequent travelers, I am aware rules change and am willing to comply. Being told my hand baggage had to be checked in and I cannot redistribute the weight or put things into my checking bags that were yet to be tagged was unreasonable. Started my trip on a negative note which was avoidable. I have found the training crew get and the ground staff get are disparate. As efficient as the onboard crew are, the ground staff in DXB and now NYC do not match up."
Výhody: "Great service; wonderful crew; best food & entertainment!"
Nevýhody: "AS we boarded the staff weighed our carry on luggage. This created hardship and stress. If they felt my carry-on bag was too heavy I would be in big trouble, because I didn't have any money to pay additional fees."
Výhody: "First leg to Dubai was spacious and my vegan meal was really good. Second leg i got upgraded to business which was f'ing amaaaaazing, Emirates business is like nothing i could ever have imagined, 5 star service!"
Nevýhody: "The hangover after drinkong copious amounts of Moet haha. So really nothing"
Výhody: "Entertainment and flight information was very good.Service also very good."
Výhody: "Exceptional crew"
Nevýhody: "My last leg, Dubai to Geneva was not booked as code share with Quantas but, by Quantas, as Emerates directly. This meant that I got no milage credit for the flight. Grrrr."
Výhody: "I liked the service, food and the crews behavior"
Nevýhody: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
Nevýhody: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Výhody: "Crew and seats"
Nevýhody: "Sound system,, entertainment system should not be turned off 25min before landing"
Nevýhody: "More comfortable seats."
Výhody: "Greece was amazing. Traveling to the islands made the trip worth while. Highly recommend ensuring ferry tickets are purchased 48 hours in advance so they don’t sale out. The food was amazing (especially the homemade Tzatziki sauce). So much to do, plan accordingly!!"
Nevýhody: "Traveling to Greece in off peak season."
Výhody: "is nice flay"
Nevýhody: "they are ok"
Nevýhody: "There should be more space between the seat because not all passengers can fit . And every passenger should have a chance to lower there seat without disturbing the passenger behind them ."
Nevýhody: "Very quick through immigration and customs. Then a short cab ride to city."
Nevýhody: "The food was of very poor quality and no alternatives. Went hungry the entire flight."
Výhody: "All service and cresws are friendly"
Nevýhody: "Just keep it up"
Výhody: "The crew was very nice"
Nevýhody: "Boarding anything in Nepal is a adventure.They change gates on you as you are on the way.Then just sit and wait."
Výhody: "I am amazed of how good is the crew and how nice they are. Also, like the seats and the food/drinks compare to American companies. You will never feel hungry on this airline."
Výhody: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Nevýhody: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Výhody: "The entertainment is good but there could be a better selection."
Nevýhody: "It took 2 hours to check in, literally was going to fall over but the time i got to the desk. There was a small child who screamed for about half of the journey."
Výhody: "Friendly and professional. Always with a smile."
Nevýhody: "I asked for dental kit but they did not give me any."
Výhody: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
Nevýhody: "The food was not good. I had ordered low calorie and I got uncooked chicken and uncooked vegetables"
Výhody: "I like the treatment given in the flight from Dubai to JFK and vice versa"
Nevýhody: "The Connecting flight from Dubai to New Delhi was full of chaos. You should consider females seat priority while allocating the seats. I was so uncomfortable sitting with a person who was drinking whisky repeatedly and also please take care of the smell in the aircraft , it was really bad in the flight from Dubai to N Delhi Juice should have some more options"
Výhody: "In flight entertainment"
Nevýhody: "Air con too cold"
Nevýhody: "Food is terrible and they always run short of food."
Nevýhody: "More protein in food"
Nevýhody: "The staff at the Abu Dhabi airport."
Výhody: "Crew was friendly. Even though we were redirected to a new gate/plane and had half hour delay, our plane arrived on time."
Nevýhody: "Was stuck next to an overweight lady who was sitting partially in my seat and crowding me. My gate was changed and we were redirected to a ghetto looking area for the gate. My luggage was not delivered along with my flight and I had to file complaint to get it delivered. It caused lots of hardship as I had no way of contacting my family to let them know I had arrived and was safe. They were all worried when I didn't come out of the airport at Hyderabad in a timely manner since I traveled alone due to an emergency."
Nevýhody: "Head will hit the wall when using sink in toilet"
Výhody: "Seats, Configuration, food and beverage music selection"
Nevýhody: "Boarding process as they could not issue our connecting flight ticket lost luggage movie selection limited"
Nevýhody: "This plane was quite noisy. Noise cancelling earphones helped but it was noticeably different to the next flight with air Berlin. That cabin was significantly quieter."
Výhody: "The crew, the cleanliness, the food (lots of food and drink. It was nice to have the option to snack or not especially while traveling with a small child.)"
Nevýhody: "My son's tv monitor didn't work"
Nevýhody: "Abu Dhabi boarding experience needs to be better."
Výhody: "Prices were cheap. Flight direct to Dublin."
Nevýhody: "Seats are very hard. not a lot of padding. Food was very poor."
Nevýhody: "to long of delay at airport"
Nevýhody: "No legroom. Inattentive stewards."
Nevýhody: "The flight was delayed and the next connecting flight was missed"
Nevýhody: "They should include a separate meal that is more to the liking for kids e.g kids meal instead all they offer is the same meal as adults to the kids as well"
Výhody: "Service provided Plane was very clean and neat Very few people on the plane Arrival on time"
Výhody: "Super short, but crowded flight."
Výhody: "As above"
Nevýhody: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
Výhody: "Seats where just roomy enough,let's face it,you can always use more room right. Staff was very friendly and attentive . I absolutely loved flying Etihad !"
Nevýhody: "I would still like a roomier seat,again though, I think anybody would . I probably should have perchased first class,hmmm, should the whole plane be that comfortable?And not too much more cost . I say that would be wonderful !"
Výhody: "I am vegan and I got 3 out of 4 vegan meals. The food was good."
Nevýhody: "The seats did not recline well. The crew was somewhat less communicative/engaging and one crew member was very military like."
Výhody: "I like the Menue idea. I like the service. The food was served frequently."
Nevýhody: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Výhody: "The staff were great. Comfortable."
Nevýhody: "Not much."
Nevýhody: "Flight attendants (crew) need to be a bit more passenger friendly. Most of them just don't care about good service. I am a frequent flier having flied for 30 years nationally and internationally via numerous airlines. I am an "easy" passenger who is not demanding in any manner. So this opinion comes from a person like me."
Výhody: "It was a good experience with Etihad airlines, comfortable and ambience."
Nevýhody: "Food provided is not at all good. Very very poor."
Výhody: "The fact that the flights left on time and arrived on time."
Nevýhody: "The seats were too uncomfortable, very hard and too small. The flight attendants were not very attentive. They did not make eye contact but when they did they were very nice, but with no eye contact it was not easy to get their attention."
Výhody: "Planes were good. Crew was ok. Except Checkin management not bad. There are other better airlines for same price."
Nevýhody: "Checkin problems. They look for means to charge extra for handbag. Their handbag dimensions are smallest than any other airline. A standard carry on strolley will never fit their dimensions as they have it 7cm less in length and they harass passengers to pay for it. Very bad attitude."
Výhody: "I thought the food was awesome, and not just for airline food. The vegetarian that I had was excellent. Crew was very friendly and helpful, plane was clean, seats comfortable. On the long flight we were all supplied (even in economy!) earplugs, a neck pillow, blanket and earphones. Everyone has their own little screen and the TV and movie selections were good, like having cable TV in the air, but no commercials."
Nevýhody: "The ear plugs looked pretty cheesy, but I had my own and never actually tried them. I could always use more legroom, but that is a standard complaint I have with all airlines."
Výhody: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good.. Would definitely fly Etihad again."
Nevýhody: "Only problem they didn't have proper veg food on the mum-abu Dhabi route. But that wasn't an issue on Abu Dhabi - NY route."
Výhody: "I thought that the crew working the flight from Abu Dhabi to Doha, was especially efficient, There is so little time to do all the things that they have to do, They however seem to do it well, and at the same time make it look easy."
Nevýhody: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
Výhody: "Boarding, departure and arrival was on time. Check in staff very helpful."
Výhody: "Seat spaces are better than other usual airlines"
Nevýhody: "I have chosen my seat online and they have simply changed it to the seat front of the emergency exit which doesn't lean back. When I asked them why my seat was changed even though I have confirmed the seat again when I had my boarding pass from their office in Dubai, but no one has answered my queries."
Výhody: "Crew was nice"