Liked the flight both ways. The return flight Crew (DUBai to NY) could be bit more friendlier/courteous, May be it’s just the way they communicate.
Meal portion used to be bigger.
Výhody: "Crew looked stressed and rushing things. Didn’t look very friendly."
Nevýhody: "Smiling crew"
Nevýhody: "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
Výhody: "The crew was nice, and there was sufficient overhead space for my bag."
Nevýhody: "I've flown hundreds of times, and this was the most most unpleasant flight I've ever taken. My seat didn't recline, the entertainment console was not working properly, and I had almost no legroom due to the design of the seat. The temperature was unbearably hot. And I didn't get my special meal."
Nevýhody: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Výhody: "first time on Emirates and its just so much better than anything else under all points of view"
Nevýhody: "vegetarian options"
Výhody: "Fast Boarding"
Nevýhody: "Better Economy Class Seats"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "The crew and food was great."
Nevýhody: "The insect repellant sprayed twice through the cabin was horrible."
Výhody: "Leg room is always great!! Also the staff a brilliant!!"
Nevýhody: "Everything was terrible except the crew was nice"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "The flight was excellent and the service was awesome I can say that I liked the flight and it was comfortable Thanks flydubai"
Výhody: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Nevýhody: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Výhody: "Exceptional attention to details of client comfort."
Nevýhody: "No faults."
Výhody: "Good space for economy class"
Nevýhody: "Announce duty free on flight is closing soon so if interested to purchase last min pls check with crew...by the time you get hold of crew I find out it’s closed - all in 5 mins, from the time I saw message and spoke with crew member it was shut. Should give a little more time on announcements, enough to get a crew member and see products to purchase."
Výhody: "Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners."
Nevýhody: "Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!"
Výhody: "Crew professionalism, Entertainment Flight timing Take off and landings"
Výhody: "Magnificent plane lots of space friendly crew."
Nevýhody: "The person behind me was kind of irritating"
Výhody: "Smoothness of the flight."
Výhody: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Nevýhody: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Nevýhody: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Výhody: "food wifi"
Nevýhody: "the airplane was filthy and old the touch screen was malfunctioning"
Nevýhody: "Not very enjoyable especially your cabin crew was not courteous"
Výhody: "Low cholesterol meal was quiet good"
Nevýhody: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
Nevýhody: "I was expecting a ve"
Výhody: "- almost nothing - They arranged vegetarian food on demand."
Nevýhody: "- Repetitive food - No one turned up when called for assistance. - late service"
Výhody: "Crew went out of their way to be friendly"
Nevýhody: "I had a middle seat on this flight and felt very cramped- by the end of the flight my legs were getting cramps and were twitchy. The boarding process was chaos- everyone gathered around the boarding area and it was impossible to board when the zone was called due to all the people in the way. Also, the food for breakfast was good but nothing great- the dinner on the previous flight was much more appetizing. Having said all that, flying Emirates was still a very pleasant experience."
Nevýhody: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Nevýhody: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
Výhody: "Dubai was fun."
Nevýhody: "The food wasn't very good. Not very heathy. More fruit and veg please. I don't like that the flight attendants close the curtain for first class disembarking. Seemed pretty childish and snobby."
Nevýhody: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Výhody: "On time and cheap flight"
Nevýhody: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Výhody: "The ground and on-board staff was courteous and efficient. The specious seating and clean men's room were added bonus."
Nevýhody: "Coffee was ok, but could be better."
Výhody: "The courteous and friendly on-board service, spacious seating and clean men's rooms were the best part of the journey. The smiling stewardess were outstanding in creating a happy environment. I will consider Emirates for my future travels."
Nevýhody: "Coffee was ok but could be better."
Nevýhody: "Seats elbow room was insufficient."
Výhody: "Flight leg space and inflight crew are good"
Nevýhody: "Emirates Check in Person at Orlando International Airport is Rude and RACIST"
Výhody: "Safety, on time, A380 is better than B777 (comfort)"
Nevýhody: "Food, i like the hot bread rather than cold bread"
Výhody: "Best airline. Comfortable seats"
Výhody: "The new A380 flight is very comfortable. The leg room even in economy was great."
Nevýhody: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Výhody: "Nice flight"
Nevýhody: "time delay at Dubai Airport"
Výhody: "Connection flights less time spent in transit"
Nevýhody: "Crew not very friendly"
Nevýhody: "When we landed we had to take the bus"
Nevýhody: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."
Výhody: "Service leg space"
Nevýhody: "Nothing much"
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
The best, Qatar Airways is incompatible
Výhody: "Loved it"
Nevýhody: "Sit was a little tight"
Výhody: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Nevýhody: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Nevýhody: "No comments"
Výhody: "smoothing take off and landing"
Nevýhody: "Food quality and variety is not good. Also, their serving speed is very poor. Boarding should be more informed and more organized upfront."
Výhody: "Not satisfied"
Nevýhody: "Need improvements"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Crew was excellent"
Nevýhody: "Food could be better and please offer drinks before you serve meals like European air lines."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "Power outage delayed the deboarding De boarding always done not at the terminal but to a bus"
Nevýhody: "Too much A/C, feel cold."
Nevýhody: "Extraordinarily care taken On board. Very impressed with Qutar Airways. Excellent"
Výhody: "The crew was very cheerful and helpful even though I was puking my guts out on a long flight with a lot of turbulence"
Nevýhody: "It was an insanely long and pukey flight. The airsick bags have this seal that you have to tear off before you can open it which my son discovered a little too late."
Výhody: "Left on time, arrived on time. Children aboard did not cry !uch."
Nevýhody: "The check in at Denpasar is horrible. The airport services are very inefficient."
Výhody: "much better than average food"
Nevýhody: "shorter length flight but maybe little can be done,"
Výhody: "Plane design was nice"
Nevýhody: "Selecting food online was misleading; felt we had to select something then. We learned later that it was just special diets that required online selection."
Výhody: "Staff on the plane is fantastic."
Nevýhody: "No option to pick a seat in economy class."
Nevýhody: "food options exhausted pls tell ground catering to provide more food"
Výhody: "Good entertainment."
Nevýhody: "Very cramped seating."
Nevýhody: "Too long, lol"
Výhody: "Crew were very helpful and courteous"
Výhody: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Nevýhody: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Výhody: "Choice of flight from Utapao really was a no brainer. 45 minutes from home to departure lounge, had I flown from Bangkok I would still have been on the motorway! Everything went like a dream, a huge thank you to all at Qatar Airways, a true quality service."
Výhody: "It was on time."
Nevýhody: "The food sucked."
Výhody: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Nevýhody: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Výhody: "Exceptional service!"
Výhody: "Thank you to wonderful hard working Crew."
Nevýhody: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Výhody: "Everything from courtesy, to very good food, and a clean flight."
Výhody: "Some how it was a good experience"
Výhody: "Service outstanding"
Výhody: "Good service, plenty of entertainment options, modern aircraft."
Nevýhody: "Plane configuration; seats were a bit cramped, knee space."
Výhody: "view above"
Nevýhody: "A gent was VERY tall. I couldn't put my seat back at all. The kicking was so bad I changed my seat."
Nevýhody: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Nevýhody: "No lie flat seats."
Výhody: "The best service"
Nevýhody: "Nothing bad to say"
Nevýhody: "Food is not up to the standard. They make announcements that there will be snacks like sandwiches and ice creams, but they don't offer that openly. You have to ask for snacks. Now we, US citizens don't like to ask for food just so you know. The crew should offer. if we don't need the food, we can always say no."
Výhody: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Nevýhody: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Nevýhody: "Worst customer service"
Výhody: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Nevýhody: "I like every things"
Výhody: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Nevýhody: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Nevýhody: "Not much of space in aircraft"
Výhody: "The food"
Nevýhody: "My seat did not incline"
Nevýhody: "Even though we got off our connecting flight 30 mins before departure, the flight had "already left" as per the Qatar Doha crew and we were re-booked to the following day's flight. Very ridiculous."
Výhody: "Not much"
Nevýhody: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Service was excellent"
Nevýhody: "Carry on baggage size misleading"
Výhody: "Flight crew was on top of things. Flight was smooth and ontime."
Nevýhody: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Nevýhody: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Nevýhody: "You could have had my luggage arrive. Now I don’t know where it is"
Výhody: "Crew was amazing. Good movie selection. Pretty comfortable."
Nevýhody: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Service on Swiss Air is great!"
Nevýhody: "No TSA checkin at Newark."
Nevýhody: "Crew was rude and slow"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Friendly and professional crew. Plane was clean"
Nevýhody: "Tight space in economy class(to be expected)"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Dinner was excellent. Staff very friendly. Bathroom toiletries (facial spray and hand cream) appreciated."
Nevýhody: "Seats are pretty tight (lucky if you don't have one of the metal boxes in your foot space)."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Výhody: "Great service & lots of room to sleep"
Výhody: "Very professional!"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "The service was not great which surprised me for swiss. The flight attendant was absolutely not into work. The seats supposed to work.. wasn’t .. we had to switch the seats with no help and with the lights off. Awful .. of course they didn’t noticed so they didn’t woke me up for the breakfast. (And I’ve been asking for). Maybe was bad luck but that’s really ridiculous. During the flight they didn’t brought water or something we had to call them."
Výhody: "Very little legroom, food was excellent"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Nevýhody: "The line at the check in was quite long. Luckily I had only carryon"
Výhody: "I love the fact that there are no communication barrier...everyone that I spoke to knows English!"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "The service on board was excellent, I would use this airlines in the future..."
Nevýhody: "No control of air. It got a little cold."
Výhody: "Nothing because the airplane seats were terribly uncomfortable!"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Crew was excellent."
Nevýhody: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "Overall product fine, food excellent"
Nevýhody: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Výhody: "The attendants were cordial"
Výhody: "I loved the timing of my connecting flights. Just enough layover time."
Nevýhody: "COMFORT: Extremely challenging and expensive to get emergency exit seats (more leg room). For someone who is 6'5" (195cm) traveling can be very challenging in an economy seat."
Výhody: "The crew was excellent."
Nevýhody: "The seats are too close to each other. \"
Výhody: "So far so good."
Výhody: "Spacious and good food"
Výhody: "The thing I liked most was being offered water routinely. I think I had the options to have a glass of water six times on my flight. For some reason flying really dries me out - so I really appreciated that. The seats were more spacious than the average flights I take. There were lots of movie options. There was more than enough space in the overhead compartment. I"
Výhody: "Flight was cancelled. Had to sleep in Zurich overnight. Airline covered the hotel and dinner bill though"
Nevýhody: "Next morning the flight was delayed . Lost time in Rome and a night in Rone hotel"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Almost everything was good. Crew was friendly and courteous."
Výhody: "In time Nice service Delicious Meals Great Movies"
Nevýhody: "No priority for boarding with Children No internet on Board"
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Výhody: "Everything was perfect"
Nevýhody: "nothing, all was perfect"
Nevýhody: "No entertainment. New airport in Instanbul not efficient. 30 minutes everytime of taxi after landing and before take off. Flight as usual 40 minutes in delay."
Výhody: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Nevýhody: "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
Výhody: "Sleeping accommodations, storage, crew attentiveness in business class was outstanding. 5he business lounge in Istanbul was the best ever. Great airline."
Nevýhody: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"
Výhody: "Boarding couldn’t be easier. The crew is very attentive and nice!"
Nevýhody: "The boarding procedure is chaotic and the boarding crew were rude and yelling at passengers. No organization skills and poor communication as we were delayed over 90 minutes at the boarding gate to add salt to injury"
Výhody: "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
Nevýhody: "Not enough movie varieties"
Výhody: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Nevýhody: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Meals, drinks, movies, night kits, blankets, pillows, all included in ptice."
Výhody: "food was amazing"
Nevýhody: "The layover was too long."
Výhody: "The flight attendents were very nice & service was good."
Nevýhody: "The seats are cramped in economy, so if you are tall it's uncomfortable flight."
Nevýhody: "The veg food is quiet bland"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Nice aircraft"
Nevýhody: "Quantity of food served was less for 13 hour flight"
Výhody: "The food quality is down. It used to be better in terms of quality and quantity"
Nevýhody: "Everything was good"
Výhody: "service always good"
Nevýhody: "on the last flight didn't even have a personal monitor"
Výhody: "I liked the entertainment options during the flight."
Nevýhody: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "The crew and flight it self was great"
Nevýhody: "Tuna sandwich not good and flight was an hour delayed"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food with some Turkish flair. super friendly staff."
Výhody: "Movie choices plentiful"
Nevýhody: "Flight was delayed for almost an hour while passengers were on board the airplane."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Nevýhody: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "The food was good, as was the service."
Nevýhody: "Delays, both at Dulles, as well as in Istanbul."
Výhody: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Nevýhody: "Movies available weren't to my taste, which isn't important anyway."
Výhody: "One hour delay after boarding due to loosing our “slot”"
Výhody: "Entertainment players"
Nevýhody: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Flight time was quite good"
Nevýhody: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Nevýhody: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "Service was good and the crew was courteous and friendly"
Nevýhody: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Výhody: "Everything was awesome best flight i had in my life."
Nevýhody: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Výhody: "Food, entertainment options, business class seats that lay flat"
Nevýhody: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Výhody: "Great service on board the plane."
Výhody: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Výhody: "the flight missed my connection and they were AWESOME in handling it, getting me on a Swiss Air flight. That flight also missed its connection and Swiss Air took great care to put me up in a hotel. They made a frustrating situation so much smoother!"
Výhody: "The stewardess is very polite and accommodating n"
Výhody: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Nevýhody: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Výhody: "The service was superb!"
Nevýhody: "The flight was too short."
Nevýhody: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Výhody: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Nevýhody: "The food was not edible"
Nevýhody: "muffin for breakfast ?"
Nevýhody: "They cancel the flight without letting me know!"
Nevýhody: "A poor choice of video/film/documentaries. Limited and uninteresting."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "If you have to fly coach, this was the way to go. The star were lovely, plane clean, food was good. Very nice flight from LAX to Vienna."
Nevýhody: "Our flight was cancelled .No explanation at all.Hotel was given to us.Thank you for that.We dear only 4 hours.The following day we were there since 5 in the morning and the first word was 10 o clock flight.After to many hours they decided that they can bring us to Mynih and after that flight to Tirana.So I left home Thursday 2 o clock and arrive in Tirana after 2 days. No luggage until yesterday.It never happen before.But in top of everything my plans in Albania were messed up.I have to pospne my return flight 1 week and the charges are unbelievable tooo much 650 dollars.I am not stopping here.Thank you."
Výhody: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Výhody: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."
Nevýhody: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Nevýhody: "Nothing to dislike"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Very nice crew, great entertainment options"
Nevýhody: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Výhody: "Great grew, great flight. Thank you!"
Nevýhody: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Výhody: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Nevýhody: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Výhody: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Výhody: "Boarding was efficient and quick"
Nevýhody: "Seats were uncomfortable."
Výhody: "Quick boarding and exit off the plane"
Nevýhody: "No little foot rest , no blanket in the winter"
Výhody: "Staff are pleasant and competent."
Nevýhody: "Flight was very delayed leaving Sofia which made connecting flights for many people a rush and very stressful. People were pulled to the front of the plane and told to rush to catch their flights. My bag didn't make my connecting flight but Austrian delivered it 2 days later."
Výhody: "Flight attendance were amazing Smooth flight Comfortable seats"
Nevýhody: "Boarding was very unorganized"
Výhody: "Plane was on time, boarding was fast and easy, great crew"
Nevýhody: "Food was terrible"
Nevýhody: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Výhody: "The flight was on time and the crew were very friendly."