Service is very good. No complaints.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I love Qatar Airways.Thanks to all the people who serve the airline👍👍👍👍❤️❤️❤️
This flight was cancelled
Services were excellent and given on time.
Nevýhody: "Qatar airways didn’t let me board the plane despite of all the requirements. Never flying again with them"
Výhody: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Výhody: "Comfortable cabin atmosphere"
Nevýhody: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Sevaral bathrooms available. Flight attendant wotj good attitude"
Nevýhody: "Boarding process"
Nevýhody: "Food would have been better."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Everything alright"
Výhody: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Nevýhody: "I wish you can do something for me Because the tickets is really expensive"
Výhody: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Výhody: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Výhody: "Nice crew, 1 hr free WiFi"
Nevýhody: "Significant delay on jetway, temps uncomfortable,"
Výhody: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Výhody: "Qsuite is the best flight experience I've ever had by a long, long way."
Výhody: "seat was great"
Nevýhody: "flight attendant should be nicer"
Nevýhody: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Nevýhody: "Food options- they start serving from front when they reach behind of plane food options exhausted. Pls ask ground catering to provide more non veg food The cabin temperature was close to freezing on the GOi-DOH international flight. No blankets provided when asked for blankets was told by the Indian air hostess on board the Qatar Airways flight that there is a shortage of blankets and they had to give children first Flight was at 3:50 am at this early tme pls provide blankets for all specially if it is freezing"
Výhody: "Nothing much except for Hamad Airport ."
Nevýhody: "Food . Seats. Entertainment - half the time , the touch screen doesn’t work."
Výhody: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Nevýhody: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Qatar flight is no problem"
Výhody: "Great service, friendly and helpful"
Výhody: "Good service best price, good food comfort I think is best airlines in word in my opinion"
Výhody: "The plane had everything I could want."
Nevýhody: "Unfortunately, the plane was late, prompting me to miss my connecting flight. These things happen, I understand, but most upsetting was the fact that Qatar Airways provided very little information to those of us missing our flights. While on the plane, when those of us with short layovers mentioned that we may be late, we were told "you'll be fine - they hold the planes for a bit." When we deboarded the plane from New York, we ere wrangled into groups depending on our destinations. Many of us assumed that we were going to be taken to our next flights as we had been told they would be waiting for us. The airline rep in charge of my group refused to tell us any information, however, only admitting after we got confrontational with her that we had missed our flights. She then offered no information about what would happen to us, telling us we'd find out when we got to the rebooking counter. Very unprofessional. I was told that I would have to wait for another 24 hours for the next flight, necessitating that I would spend the night in Qatar. I was put up in a hotel that was decent, but again that offered very little in terms of customer service. We were given an $80 meal allowance, but despite me not using it, I was nickeled and dimed in other aspects to where I ended up paying $20 to help reschedule a flight that I had missed in my destination country. The whole ordeal was a nightmare and mostly due to poor communication and very cold, almost robotic interactions with the QA staff on the ground in Doha."
Výhody: "very courteous flight crew"
Výhody: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Výhody: "On time and efficient"
Nevýhody: "Food was mediocre in options and taste. Not the most comfortable flight either. The Manila to Doha leg was much less comfortable than the Doha Philly leg."
Výhody: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Výhody: "Excellent service"
Nevýhody: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Výhody: "It was a direct flight with good food and movies to choose from"
Nevýhody: "Small cramped seats in economy"
Výhody: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Nevýhody: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Výhody: "Airport staff."
Nevýhody: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Výhody: "I liked that it was empty and I could lie down."
Výhody: "flat bed business class seats"
Nevýhody: "flight was delayed by more than four hours. as per the ground staff due to technical hitch but as per the pilot due to run way maintenance in COK. but there were other flights from Emirate, Jet, Ethihad all flying in and out without any issues, so doubt why only runway maintenance for QR.."
Výhody: "The flight crew was polite. The plane was clean and comfortable. The food was well timed and delicious. They explained everything in full, and were extremely apologetic when there was one short delay. All of my planes were for the most part well timed (we had one short delay)"
Výhody: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Nevýhody: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Nevýhody: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Výhody: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Nevýhody: "The headphone jack on my entertainment system was defective."
Výhody: "Very friendly flight staff."
Výhody: "Friendly crew"
Nevýhody: "Food and price of ticket"
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "the comfort of the flight was very good."
Nevýhody: "there could have been a little bit bigger portion of food."
Výhody: "Excellent aiways"
There was no entertainment and there was only a snack for "food." But as it was a two-hour flight, no more was to be expected.
The staff was very friendly and professional.
Výhody: "Extra room and fast boarding"
Nevýhody: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Výhody: "Super comfortable and inflight entertainment was amazing"
Výhody: "Leg room"
Nevýhody: "Not sitting in an airplane without AC for 30 minutes after everyone loaded"
Výhody: "Crew was great, very generous with snacks and beverages, and prior to boarding we were able to switch flights and seats without problem. All the Delta agents were extremely helpful, and had great customer service!"
Výhody: "It suited the time i could travel"
Nevýhody: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Výhody: "Very fast and efficient boarding process. We began moving right when they closed the door. Smooth flight, friendly attendants."
Nevýhody: "Stop charging $2 for headphones lol"
Výhody: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Nevýhody: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Výhody: "Everything! I appreciate that the ticketing agent helped me get an earlier flight and I appreciated the gate agent making sure I had a good seat! I love Delta!"
Nevýhody: "Nothing honestly"
Výhody: "New plane with good features. I was very comfortable."
Výhody: "On time, good flight"
Nevýhody: "No power on outlets at waiting room airport, charge 2 dollars for earplugs"
Výhody: "- great customer service - friendly staff - Positive energy"
Nevýhody: "- No room in the seats - No food served on plane - Crowded -"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Staff was attentive and pleasant. Seat was comfortable, good knee room. Left and arrived on-time. Good experience."
Nevýhody: "Reclining seats need to either go away, or be built so that reclining takes leg room away from the person reclining. Why should I be punished for a rude passenger in front of me who decides to punish me by reclining their seat?"
Výhody: "comfortable seats enough overhead bin space."
Výhody: "Got me to my destination, just not comfortably"
Nevýhody: "Seating is ridiculously cramped and overhead storage is small"
Výhody: "Flight ifself was okay once on the plane"
Nevýhody: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Výhody: "Good clean aircraft. Fairly comfortable seats. Even had a power outlet in my row. Not too bad for an aircraft from the late 70s."
Nevýhody: "for some reason, i had to pay to gate check a bag. It didnt seem like anyone else did while boarding my flight."
Výhody: "Crew was nice, the snack was pretty good. Good air conditioning."
Nevýhody: "Didn’t turn off overhead light. It’s usually off most of the flight."
Výhody: "Travel got delayed by an hour but we were satisfied by the crew and food"
Nevýhody: "The delay of the flight. Not sure on the reason"
Výhody: "No food, no entertainment but the crew were nice and the process was painless. Recommended"
Výhody: "Makes all the difference to have Flight attendants and pilots all wonderful. Gratefully, ~Elana"
Nevýhody: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Výhody: "Quick friendly service from crew and captain."
Nevýhody: "First class seat was broken was reclined and super uncomfortable the whole flight the plane was super outdated and old."
Výhody: "Crew was friendly and helpful"
Nevýhody: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Výhody: "Flight management and service is better relatively"
Nevýhody: "Gate agents are useless"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Flights were on time and friendly attendants!"
Výhody: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Nevýhody: "Nothing negative to say!"
Výhody: "The flight was very quick."
Nevýhody: "They didn't serve us water."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "I liked the boarding process."
Nevýhody: "Bigger seats are more helpful."
Nevýhody: "Delay over one hour."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Very on-time and fast, respectful crew."
Nevýhody: "The airplane was old and with no entertainment."
Nevýhody: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Výhody: "Movie selection"
Nevýhody: "They want us there at 4:20 for a 6:20am flight but Clear doesn't open until 5. I was through checkin by 4:23. Why bother if one can't get to the breakfast facilities for another half hour plus? Then Peet's had no pastries."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "Sold us a flight with unassigned seats"
Výhody: "Take off and landing was incredibly done. Almost unnoticeable that didn't make me nervous at all."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Nevýhody: "Very rude flight attendant - unnecessary attitude"
Výhody: "the embraer 175 is VERY comfortable, despite being a smaller jet."
Nevýhody: "Just an FYI - the small overhead bin space on the Embraer 175 made it so that many passengers bags needed to be checked at the gate to baggage."
Great service great food and drink
So now even with a 200€ flight you get only water and a piece of chocolate, no more food. Aircraft was 30 minutes late and no information on connection flights.
Very happy with my flight
Lufthansa can't handle the new challenges the pandemic brought. Next time I would do everything possible not to flight with them.
Výhody: "Very good food. Crew is nice and helpful"
Nevýhody: "Business seats and in general the plane is just too old and not high standard. No screens even in business class"
Výhody: "They were smiling and very welcoming"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Výhody: "Service on the DFW-->FRA leg was phenomenal (ratio of attendants to fliers). Food was delicious and seats very comfortable."
Nevýhody: "Boarding process and organization could have been a bit better in communicating access and groups. Not super critical, but the goal in in process is to be as efficient as possible."
Výhody: "From stevards to comfort, everything was just perfect!"
Nevýhody: "My seat 26A screen was freezing and movies rebooting. So I moved to a different seat"
Výhody: "seats were pretty comfortable"
Nevýhody: "reading light didn't work. I wanted to read my book and it was impossible. ran out of choice in the final meal"
Výhody: "Food and Drinks"
Výhody: "Direct from SJC, not crowded"
Nevýhody: "Guy in front of me was reclined whole time and very little room like that."
Výhody: "Staff was friendly and service was on a exceptional level"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Nevýhody: "Service! Comfort!!"
Výhody: "New planes, friendly staff, decent space even for economy, great food"
Výhody: "Really nice crew and service! Everyone was kind."
Nevýhody: "I had problems with my t.v., the touch screen didn't respond / work very well. The pasta wasn't that appetizing either."
Výhody: "Usual good service for economy class on this airline"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Výhody: "The staff and food was great!"
Nevýhody: "Seats are very close. Not comfortable when neighbors are big and fake up my space!"
Výhody: "Once onboard the flight was excellent and trouble-free. The crew were efficient and pleasant to passengers. I must give a big credit to Lufthansa for its great on-board entertainment system and good quality screens."
Nevýhody: "Boarding in San Jose: For the first time I saw a Lufthansa person physically checking the weight of cabin backage at the gate. This was was not very pleasant experience as he approached us asking questions why we had so much cabin baggage, when our children were in bathroom and assumed me and my wife had 4 pieces of baggage, when we had 1 each and then left without apologising."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "I expected to see s German food on s German airplane. Dissapointing."
Nevýhody: "flight was late; food was not so great, lunch and dinner were the same; :-("
Nevýhody: "The plane was half way full, i had the seat in the economy section same like a big guy, at one point i asked the flight attendant if i can change my seat to another economy seat (I didn't want a free upgrade) because the guy in my right could fit in his seat with the arm rest down and it was getting uncomfortable for me. She told me if i want a upgrade, witch I refuse to get and didn't help me in any way with the problem that i had. I think for cases like this even though it's an economy seat it still cost 750$ and for a 9h flight witch transformed in a 14h flight because weather condition and fueling problems, flight attendants should be more mindful with the guest confort rather than upselling. Lufthansa it's a geat company with great airplanes but i think that in order to get people to come back you should treat people in the economy class like normal people that pay a price nothing close to the word economy"
Výhody: "On board entertainment and it's equipment"
Nevýhody: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."
Výhody: "They know what they're doing!!"
Nevýhody: "No complaints at all!"
Výhody: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "very friendly, professional crew."
Nevýhody: "Flight was canceled, no information given, no compensation offered. Next day took the same flight. Bad food, uncomfortable seats, and this was in business class. All around Lufthansa is like a US airline. No thanks."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Entertainment had great variety, flight progress software showed great detail of surroundings and progress. 4 bathrooms provided for our area allowed good availability. Hot towels, metal silverware nice, and not available on competing airlines. Overhead compartments were roomy."
Nevýhody: "Legroom marginal and seat ahead reclines too far, takes away all usable space for reading, etc."
Nevýhody: "The crew was ignorant and I did not recieve a meal after asking numerous times."
Nevýhody: "It was not a Lufthansa flight, as I had bought, but a United flight because of their partnership. The bathroom made me gag, the food and the entertainment left much to be desired but the service was good. Cannot complain about the flight attendants. Entertainment was also very 2008 with tine screens and not able to select what and when to watch. They only had movies and series on loop. Will avoid having to fly United in the future and will make sure I am indeed getting on a Lufthansa plane."
Výhody: "Friendly staff"
Nevýhody: "- Lack of punctuality in approach and landing - The lack of clarity in messages from cockpit - The low supply of entertainment programs in the language of the country of destination (Spanish) - Accessories (headphones) low quality, which affects the enjoyment of entertainment products"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "I would not have selected Lufthansa for this round trip, had I know UNITED is involved period. Can not folks integrate your systems so that boarding passed for united can be printed before the start?? It is the internet age folks, wake up before Emirates eats your lunch!!!"
Nevýhody: "thanks for the survey, but do something and avoid united with UNITED!!!"
Food choice Complimentary coffee and tea
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
Nevýhody: "Seat in front of me was mostly lowered in a position that caused an uncomfortable force against my knees. My neighbor had to place his knees in my sitting area for the very same reason. Otherwise everything was great."
Nevýhody: "Could be better, say, like with Singapore Airlines.."
Výhody: "I was i business class and the crew were very good"
Nevýhody: "nothing as it was not a long flight, only 3 hours"
Výhody: "I got an extra blanket."
Nevýhody: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Výhody: "We arrived early and check in went smooth"
Výhody: "Seat, new plane, service"
Nevýhody: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Výhody: "Clean very good seats Nice aircraft very good crew Very clean"
Nevýhody: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Výhody: "I liked that there was a smaller airplane on LED - HEL route: it gives more "feeling of flying" than the bigger planes do."
Nevýhody: "I didn't like the fact that it was not indicated in advance (when the tickets are sold) that LED - HEL route is operated by a different airline, even though that airline is a Finnair's partner. It would have been better to have a complete information up front. But the airplane and crew were excellent."
Výhody: "Super quiet and comfortable flight, dedicated service, punctuality."
Nevýhody: "I liked it all."
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Výhody: "The shorter flight to Zurich was on a smaller plane than the overseas one, but I'm not sure what model. It seemed about average for comfort; overhead bins held my backpack easily, while I find many older planes do not. Coffee or soda was free, everything else was for sale. Attendants on this flight were very busy and very friendly. Check-in was run very efficiently. My check-through luggage arrived intact. Overall a good experience on a two-hour journey. Plane arrived about 10 minutes ahead of schedule, which is always a plus."
Nevýhody: "No real issues with this flight. it accomplished my objective - to get to Switzerland intact, with a minimum of fuss."
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "All standard service, nothing extremely good or bad."
Výhody: "The Finnair representatives at the airport were incredibly nice and helpful."
Nevýhody: "I never made it on the flight because I booked through airfare.com which gives no warning or notices that passports need to be valid for three months after a flight to France. I ended up spending hours on the phone with them constantly being yelled at by their customer service reps."
Nevýhody: "I have traveled all over the world and never had an issue with luggage but finnair lost my bags and have little information on how to help other than a $70 credit which doesn't cover anything."
Výhody: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Výhody: "They waited with connection flight."
Nevýhody: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Výhody: "Blueberry juice!"
Nevýhody: "No food."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Upgrade to business class was fantastic given my then physical condition. Wheelchair assistance to and from airplane smooth and courteous, food and all of service on board fantastic."
Nevýhody: "did not get to Helsinki in first place; flight from Warsaw to Helsinki canceled by Finnair (# 742) put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."
Výhody: "Seats larger and more comfortablethan 3xpected."
Nevýhody: "Food and drink overpriced."
Nevýhody: "I never get that flight."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "Problem with baggage"
Výhody: "great flight. Left on time. Nice crew. Ditto for food and movies"
Nevýhody: "Sears always close together"
Výhody: "The economy seating was relatively comfortable and spacious, compared to some other airlines, and we boarded and departed on time. Boarding was quick, if chaotic."
Nevýhody: "They gave us ipads to watch movies, which were old and didn't work well, but were difficult to hold if you also got a tray or a drink. They didn't give you much water and it was hard to get service. The airplane itself looked pretty old and a little run-down."
Výhody: "The service were very good. Just wish the food better selection."
Nevýhody: "The leg room were tight."
Výhody: "Great flight and nice people"
Nevýhody: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Nevýhody: "One of the crew members was rude."
Výhody: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Výhody: "The flight attendant ruined my trip and experience3 with this airline."
Nevýhody: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Výhody: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Výhody: "Friendly staff"
Nevýhody: "Very cramped"
Výhody: "Travelled on B A Air Bus. I found it to be comfortable compared to previous flights operated by other airlines. Crew was excellent Overall it was a very good experience."
Nevýhody: "The food - well it's airline food - ok but nothing exceptional."
Výhody: "Movies Food Comfortable seating"
Nevýhody: "Going through security"
Výhody: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Nevýhody: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Nevýhody: "We paid extra for seat selection which was supposed to be a window seat and ended up in middle seat... not acceptable..."
Nevýhody: "Smooth flight Arrived early."
Nevýhody: "Terribly uncomfortable seats, very dated entertainment options, bland food."
Nevýhody: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."
Výhody: "It was Iberia airline"
Nevýhody: "Put in call light three times without response. They just shut it off!!"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "On time"
Nevýhody: "Seats were tight"
Výhody: "The crew was mediocre, nothing special. I asked for a extra pillow and was denied. Seats were cramped, I expected more from British Airways but comparing them to China Eastern, I found China Eastern more memorable."
Nevýhody: "I expected more from British Airlines, maybe my expectations and reality didn’t chive?"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Nevýhody: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Výhody: "Seats are comfortable"
Nevýhody: "No complementary water on Baird."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Výhody: "The crew was outstanding."
Výhody: "We didn’t make the flight from London to Rome because of flight delays. there was a huge time delay with our plane sitting on at the terminal and unable to de-board due to scheduling errors. This delay prevented us from making our connection to our next flight and now we are staying in a mediocre hotel for the night and have to wake super early and miss a day of fun at our final desitination. In general I would just move on, but we heard the customer service agent reference that they over booked the two flights to Rome. I guess we were the u lucky customers x two flights because we didn’t get a standby seat in the next flight then the prior agent gave us positive hope that we would get on. Lesson- make sure you have at least 3 hours between connecting flights."
Nevýhody: "Hearing that we were booked on an overbooked flight."
Výhody: "Nice new plane. Spacey."
Nevýhody: "Ba.com app is flaky. Looks like s/w not tested properly"
Výhody: "The Crew was very helpful and friendly!"
Nevýhody: "It was a little cramped for space for my legs and I am not very tall."
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Výhody: "The crew of British airlines were nice"
Nevýhody: "Changed flight , couldn’t check in. I bought ticked on kayak but vayama was the actual ticket seller on behalf of Iberia which is a British airlines company. I couldn’t check and and customer service of vayama didn’t want to help and asked me to call Iberia. I called Iberia and after staying on hold for 40 min they told me to use the same confirmation number of Iberia flight on British airlines website. After a long day and a long and expensive uber ride I made it to sfo to see the flight has been delayed... never ever ever going to buy an international flight from Iberia, and very hesitant about kayak redirecting sales."
Výhody: "The entertainment was great. The food was enjoyable and happy to see they offer vegetarian choices. Overall great experience."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Nevýhody: "Food was dry for dinner and not very tasty. Breakfast was terrible"
Výhody: "The price of the flight offers is what made me purchase through kayak, but the disconnect with the airline and booking agency left me stranded and ultimately required me to buy a flight directly that will take me almost half a year to pay off not to mention the inconvenience of switching airports and sleeping on a bench for 4hrs."
Nevýhody: "When I missed my flight, the airline would not offer assistance because I booked through an online vendor (webjet through kayak) and when I called webjet they failed to help me rebook, made me buy a new flight, then when I called looking for the flight information, they managed to cancel the flight and then claimed I had requested this when I had done no such thing. On top of this they only offer next calendar day booking so even though they are fully responsible for botching up the second flight I booked. I have talked to 10 individuals from different agencies. Everyone passes blame and responsibility off on someone else. On top of everything else, noone but the American Airlines representatives showed any empathy or concern for my being stranded for the night. Based on this experience, I will do everything in my power to dissuade people from using Kayak, webjet, amadeus and British Airways."
Výhody: "All was good"
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "Large seats, fast service."
Výhody: "Movie choices were great."
Nevýhody: "I ordered a vegetarian meal well before day of flight. They said they did not have my order. Thankfully there were still vegetarian options (and I was at back of plane)."
Výhody: "Food was ok."
Nevýhody: "One of the worst business class experiences I ever had. Seats are small (7 per row, 3 of which are facing backwards). If you have a non aisle seat you need to climb on top of another passenger to get up (which is unacceptable I'm business class)"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "Flying in 787 is always a joy. Quiet; great movie and music selection; nice contemporary user interface."
Nevýhody: "The seat legroom was not the worst I had but sleeping in the chair was somehow very hard. I think the seat needed a little more backward inclination. There was a headrest, which was a good idea but didn't work out as expected."
Výhody: "Comfort. Entertainment. Service. Comfort. Did i mention it was comfortable? Also dark. Very dark. Which is exactly what you need on a long flight. Food was also exceptionally good for an airline. The bathrooms were also clean and had nice sinks."
Výhody: "Landed ahead of schedule"
Nevýhody: "Baggage did not arrive as was not put on flight at San Jose despite checking it in 2.5 hours before flight"
Výhody: "we got a 787 dreamliner, the coach seats had good space between rows, so we had enough legroom. food - dinner - was tasty, and breakfast was plain but was completely OK. entertainment was excellent, lots of new movies, and also older movies and TV programs. crew was courteous and very helpful, and boarding was quick and smooth. all in all, a very positive experience."
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "nice modern electronics"
Nevýhody: "breakfast high in calories but very low in pleasure"
Výhody: "Good service friendly cabin crew"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Výhody: "the crew and pilot were particularly nice and informative"
Nevýhody: "Nasty food! Frozen solid salad."
Výhody: "Timely departure; early arrival. Customer service oriented crew. Due to an oversight on the crews' part (turbulence during distribution of meals), my neighbor and I were not provided meals. When they eventually discovered their oversight and our choice of meal was no longer available, they provided us with meals from first class. Applaud owning a mistake and fixing it."
Nevýhody: "Chair configuration is appalling. Paid extra to sit in exit row of standard economy, seat 30J (middle seat). Leg room was ample, seat width was adequate (for someone of small stature) but separation from neighboring seats was non-existent. My neighbors on either side were both plus-sized. I had nowhere to place my arms and effectively had to sit with my arms folded from SJC to LHR. Room for improvement."