Výhody: "Boarding was crazy and confusing. Ground crew poor communication and rude"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Nevýhody: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "On time"
Nevýhody: "Food was just ok."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Superb flight attendants"
Výhody: "Crew, boarding, seat"
Nevýhody: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Nevýhody: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Výhody: "flight was on time"
Nevýhody: "The plane appears to have left with NO luggage on board. 3 days later, I am still without luggage. The promise to deliver the missing luggage within 24 hours was not honoured."
Výhody: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Výhody: "Food On time boarding In flight services"
Nevýhody: "Long announcements"
Výhody: "Easy checking"
Nevýhody: "Worst hospitality. Asked for water, never came to serve. Had to remind and call couple of times. Said drinks were over specially scotch."
Výhody: "Comfortable seat. Food better than average"
Nevýhody: "Crew seemed a bit rude"
Výhody: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Nevýhody: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Výhody: "The premium economy clas was wonderful. All of the amenities, comfort, room made a long trip far more enjoyable. The crew was right there to help me get to the next gate."
Nevýhody: "Frankfurt airport is dreadful. I'm elderly and being forced to climb up and down stairs to the Tarmac with luggage and then crammed into a bus to the terminal was terrible. I would avoid Frankfurt at all costs. Lufthansa needs to take some initiative with this."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "How Lufthansa is not ashamed to serve dog food to people who order kosher food."
Výhody: "Great service, legroom economy, on time"
Výhody: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Výhody: "Great food! Attentive staff, comfy seats."
Výhody: "The crew was friendly. I did not need to wait in line too much for use of restroom. The flight was on time."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Nevýhody: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Výhody: "Very efficient, clean and comfortable."
Výhody: "The flight was not fully booked."
Nevýhody: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Nevýhody: "Better boarding procedures. Everyone lined up at once and it took forever. What happened to boarding by rows? Also, paying an extra $35. for booking a seat is a total rip off. I usually fly Air France and have never had to buy a seat in coach."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Even the hot food was sweet."
Výhody: "Cabin is not very private feeling, plus you have to climb over people. Maybe slightly better than Air France's offering on the A380. Service and food was good."
Výhody: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
Nevýhody: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
Nevýhody: "crew service was not good especially in flight from Mumbai to frankfurt. I was not served with midnight snack though i was awake."
Nevýhody: "Everything was good"
Výhody: "Premium economy seats, also premium economy is located very well in front of the plane."
Nevýhody: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."
Výhody: "The crew was very professional and kind."
Nevýhody: "The layover in Frankfurt was too short (45 min) and the delay of the flight Milan- Frankfurt did not help; I had to run to catch my flight to NY. And in addition, my baggage went lost"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "On time, quick, reliable."
Výhody: "Overall, United in US gets a two rating. International flights get a four rating."
Výhody: "Great entertainment package. IFE was great, large screen, with a variety of choices. Lavatories are very spacious on A340-600 (lower deck)"
Nevýhody: "The amount of space at the rear of the aircraft is incredibly limited. I was sitting in row 57 and due to the narrowing of the fuselage toward the back, the seats are narrower, some without arm rests and people going to the back of the aircraft keep bumping into seated passengers. Leg room as incredibly limited. This is not acceptable for a major airline. The terminal at Newark is rather old and not the cleanest. Due to the lack of clear communication, most passenger were confused at to the order of boarding."
Výhody: "Everything was great. Never flying again from any other flight"
Nevýhody: "Staff was extremely sassy and unhelpful when I had been traveling for 40 hours."
Výhody: "The flight attendants were amazing. I bought the extra legroom seats and they were so worth it! I couldn't even tough the seat in front of me. Free wine. And the movies on your personal screen were all really good. Probably the best flight I have ever been on."
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Nevýhody: "I miss the flight and I need to change it please"
Výhody: "The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served."
Výhody: "Seating was Comfortable."
Nevýhody: "Cancel the day of the flight. Had to leave the next day."
Výhody: "Hawaiian really is a hospitable airline, they have a good heart."
Nevýhody: "More movies in different languages"
Nevýhody: "During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!"
Výhody: "So this is just a tad bit better than most Chinese airlines. Just a little."
Nevýhody: "Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous."
Výhody: "Less waiting times in Beijing airport."
Výhody: "The food is excellent."
Výhody: "Service was awesome"
Nevýhody: "Inflight entertainment has a limited selection"
Výhody: "to have transfer personalized service was an excellent service and great relief, because I didn't known the airport, had to pick luggages, then change terminal and check in again. the person walked along with me, all the way. she was kind, caring, and helpful."
Výhody: "The direct flight to San Jose The entertainment"
Nevýhody: "Food was terrible, inedible actually. It is not because I dont like chinese food... I have spent months (on multiple occasions) traveling the country and love the food, even the weird stuff. Thank God my wife and I always come prepared with snacks when we travel."
Výhody: "Special meals were delivered very quickly. Enjoyed all the nature films. Stewardesses were very helpful and spoke enough English to understand."
Nevýhody: "The flight was listed on the boards as leaving almost 2 hours late. We left to determine what was happening because we would miss our connection in Beijing if true. We had to go through security twice to do this. The flight was not changed to the correct time on the board until it was boarding for the scheduled time. Meanwhile we worried we would miss our next flight. HU7606 May 26, 2018. Very stressful."
Nevýhody: "The airline lost our luggage which in turn made us lose our connecting flight to Chicago. The staff did not help and the manager kept walking off to assist other people while in the middle of conversation! We could have made our flight of they were a bit more helpful and attentive. The staff was very unprofessional, extremely rude and ignored our concerns of not being able to sit with our 7year old daughter, at least one of us! They found us a flight to Seattle which then connected to Chicago but expected us to pay for the plane tickets since they denied responsibility for having lost our luggage. They said it was our fault we missed our flight. It was such a terrible experience for my family."
Nevýhody: "Cabin temperatures too hot! Please allow for cool air options! Cabin crew were friendly and helpful! Food was good!"
Nevýhody: "Only one member of staff for a lot of people connecting from chongqing. Even though arrived with a lot of time to spare there were many problems and in the end i only made the flight as they delayed it and i sprinted through the airport."
Výhody: "The flight went smoothly, once we began."
Výhody: "Their service is superb"
Výhody: "Flight crew was very considerate in taking care of my father so that he had a safe, happy flight back to China."
Výhody: "Lots of snacks available"
Nevýhody: "The announcements regarding turbulence were more disturbing than the turbulence.... It was just too loud"
Výhody: "Food was ok. Crew were nice. The seat was confort . ALL IS GOOD."
Výhody: "The inflight entertainment was good. The seats seem to be wide. The ticket price was good, but only if not booked directly on their website (there it was double of what I paid...)."
Nevýhody: "Boarding started about 30 minutes late - no announcement, no we’re sorry. Then the doors were not closed for more than 10 minutes after all passengers were on board, again no announcement, no we’re sorry. The beverage selection was only water, juice or tea. For food no veggie option was available. The crew’s English was pretty bad. The cabin was not clean - the side of a seat more in front was sprayed with some brown liquid. Getting out of the plane we had to wait very long because every passenger de boarding had to be checked on a list, and only one Hainan staff was doing this. Overall I do not understand how this can be a five star airline."
Nevýhody: "Weird departure time."
Nevýhody: "I was disappointed with the airports in China"
Výhody: "Loved the headrests and the kind crew. The pilot helped us recollect our lost time from a layover by really putting the petal yo the metal in the sky. I appreciated that!"
Nevýhody: "Not much room for knees. Not a very good selection of movies."
Výhody: "Crew members were nice Direct flight to Beijing from Seattle"
Nevýhody: "Customer service didn't speak English Couldn't choose seats ahead of time The food options were not good Can't use your phone in flight Not many entertainment options The check in in Bangkok was a mess and 2/3rds of the workers were sitting around on their phones"
Výhody: "The flight to Moscow was very smooth"
Nevýhody: "Due to delay of the previous flight we missed our direct flight to Prague and had to take a later one with a stopover in Moscow..."
Výhody: "Cancelled due to 12 hrs delayed"
Výhody: "flight was great and the staff was friendly. my special meal arrived as requested."
Nevýhody: "Flight left and arrived by bus to the plain. I hate that..."
Výhody: "landed in wrong gate because of lax long taxi after landing my seat would not stay lay back, it would sit back up over time. I had to lay back once a while."
Výhody: "The seat is ok"
Nevýhody: "The first flight was canceled with no reason. No one sent me a notice and we had to beg the crew to find us a different airline to fly with. There was dellay in both flights. Will think twice next time before buying a ticket with Hainan Airlines"
Nevýhody: "When my daughter arrived in China no one would help her to get her ticket or show her where to go it took her over an hour to find someone to walk with her to get her ticket at counter and take her to the gate. I ask them in Las Vegas she needs assistance when she gets off the plane in China they told us to just show stewards your ticket and itinerary but no one helped her I would never take this airlines or refer it worst ever"
Nevýhody: "Seating was uncomfortable and juice too sweet. The crew feared me because I didn't speak English and when it came to custom forms they couldn't explain anything to me because English was limited."
Výhody: "Very accepting and respected"
Nevýhody: "Everything is fine"
Výhody: "They very cheap on drink. And not very nice"
Nevýhody: "They serve you not even half drink of juice, they should improve, and no ice on the drink it's an international flight ,they should have any consideration for other customers. And the food was awful"
Výhody: "Staff and crew remained polite and professional in the face of some difficult, older Floridians (Sorry to all of the decent Floridians out there). One young flight attendant made a HUGE effort to turn around their mood. He wasn't very successful, but it was a valiant attempt."
Nevýhody: "Boarding was a little stressful, but I think that had more to do with some belligerent, unprepared travelers than the staff and crew."
Výhody: "Entertainment and crew were good. Seats were ok, like any airline."
Nevýhody: "Food was not good."
Výhody: "Too little times, the stewards provided water"
Výhody: "Crew were very cooperative but did not know much English."
Nevýhody: "We had a screaming child who continuously threw temper tantrums. THe crew were unable to get parents to manage the girls who were about 3 and 5 years of age. A baby you can understand but this girl was old enough to be talked to."
Výhody: "Never heard od Hainan until I bought the ticket great experience for sure"
Nevýhody: "Middle seat...bummer"
Nevýhody: "The connection btween Shangjai and Beijing was terriblle. On my way to Shanghai from Beijing I missed my flight because of your airline. There was no one to help me to resolve the problem. I am an experince traveler and never had this attitude from an airline before."
Nevýhody: "old plane, little leg room. prior flight with Hainan was much better. entertainment tablet did not work."
Nevýhody: "I've travelled extensively and ok many different airlines and Hainan is by far the worst. Not good communicating prior to the flight especially about delays. The food was in edible. Seats where uncomfortable and on each flight here was something broken on my seat. No entertainment on flights between Bangkok and Beijing. The crew was So unfriendly and wouldn't help at all when we asked them for help when one of our travel companions was ill."
Výhody: "Food, comfort and entertainment are good. The stewardess on airplane is also helping people filling the form in the airplane."
Nevýhody: "I bought Hainan Airline round trip ticket between ORD and PEK from Kayak. Without flying first Hainan Airline ticket from ORD to PEK on Nov. 24, 2016 because of personal reason, I flew on Nov. 26, 2016 with American Airline instead. When I tried to use Hainan Airline round trip ticket to return US (PEK to ORD), I was refused to check in. I have to pay extra $413 to check in the same flight. Without any notice from Hainan Airline and Kayak, I was very upset with Hainan Airline service. I complain for this issue and call them several times, but there is still no respond from Hainan Airline. It is unfair for me to pay extra $413 air ticket without notice."
Nevýhody: "Perfect wine and food"
Nevýhody: "Please let us select our seats online, your phone service is poor..."
Výhody: "Their business class is great. When we had to change planes in Beijing (we flew from Shanghai to Chicago by way of Beijing), they sent someone to guide us from Terminal 1 to Terminal 2. Since most of the signs at the airport were not that understandable, it relieved us of stress. And, of course, it's nice to be picked up by limousine and driven to the airport! And flat beds, excellent food, caring flight attendants."
Nevýhody: "I have to take my own big luggage to catch next flight. Not convenient."
Výhody: "All things"
Nevýhody: "Stewardesses service and English language skill"
Výhody: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Nevýhody: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Výhody: "How great everyone was and smooth sailing."
Nevýhody: "Made sure the flight was not over booked."
Nevýhody: "Seat angle adjustment was not the most comfortable for sleeping."
Výhody: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Nevýhody: "Explain me to take the bag on time.it was almost left in the airport."
Výhody: "Crew very professional"
Nevýhody: "Boarding was a little confusing"
Výhody: "Crew was nice."
Nevýhody: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Crew was very friendly. Food was excellent"
Výhody: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Nevýhody: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Výhody: "Crew was wonderful and welcoming!"
Výhody: "The crew was pleasant and boarding efficient I lucked out with first class"
Nevýhody: "Lost my luggage."
Nevýhody: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Výhody: "The crew was efficient and friendly. The plane took off on time and landed on time."
Nevýhody: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Výhody: "Great seat. Comfortable. Quick boarding."
Nevýhody: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Nevýhody: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"
Nevýhody: "Not much legroom."
Nevýhody: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "The food was okay and the staff were friendly."
Nevýhody: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Nevýhody: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Nevýhody: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Nevýhody: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Nevýhody: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Výhody: "It was Amazing staff helpfull and fresh.. love it"
Nevýhody: "Flight of almost 3 hours was not entreteiment at all just magazines."
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Crew was welcoming"
Nevýhody: "Space between the seats was too small."
Výhody: "Good service all around, personnel pleasant"
Nevýhody: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "Good on a short flight"
Nevýhody: "Paying for carry on due to weight limit. First time this ever happened!"
Výhody: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Nevýhody: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Boarding sevece was very nice and helpful Thanks so much"
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Nevýhody: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Výhody: "Croissants instead of pretzels was a nice change of snack"
Nevýhody: "Computer failure rendered the check in process a total mess. Staff seemed utterly at a loss and also totally unprepared for this very early and very full flight. Most passengers seemed to have multiple bags to check. Since this is a regular flight it was hard to understand why check in staff wandered in late when time was already tight - let alone having a system failure as well to deal with. We were 50 minutes late leaving. This resulted in many of us either missing or having extremely tight (stressful) connections at CDG Paris."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "You get everything you would expect in this kind of flight in term of meals, comfort and entertainment."
Nevýhody: "The flight left half an hour late because of weather conditions. But it is more an airport issue rather than an airline one."
Výhody: "No complain about Air France. The service and food are very good. Enjoy it."
Nevýhody: "Our return flight is Milan--CDG--SFO. The transfer time at CDG is 1 hour. The line at CDG is incredibly long. We barely made it. IMPOSSIBLE for tax return. Very bad flight connection experience."
Výhody: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Nevýhody: "Nothing that I can remember, again I was too tired to stay awake."
Výhody: "Nothing whatsoever"
Nevýhody: "The "Czech Airlines" flight I purchased was actually an Air France flight number. When I arrived later than planned but still within good time, which was my fault, I reported to the Czech Airlines check-in (D2). This is very, very far from the Air France check-in (A2). No person and no sign was at Czech Airlines gate saying to go to Air France instead. By the time I determined what to do by talking ro the airport information booth and I walked to Air France instead of Czech Airlines (at CDG airport this is 5 minutes walking very fast speed on conveyor belts.. perhaps more than half a kilometer), I was past the boarding time limit, but the flight had not yet left. Then I could not print the boaring pass because of the time. When I asked an Air France employee for help, he simply said "you cannot board" and stood there smugly. He must feel great being a 25 year old who can turn people away from international flights at his own discretion to completely ruin their day especially when the plane is still on the ground. I have not even explained yet about the similarly awful experience I had when I booked the next flight (Czech Airlines at 09:45) for a much higher price (118 euro) and was not told that this Czech Airlines flight is "really" a Czech Airline flight. After paying much more to a Czech Airline person, nobody informed me to stay at the Czech Airlines area (2D) so I naturally went back to Air France since I had already had so much trouble. When I arrived there, of course, they tell me to go back to Czech Airlines and now I was again late. Thank God that I was able to confront a random trolley man who Kew where the Czech Airlines people were and try tried very hard to get me to the plane even though the boarding time was over. All in all, this was the worst travel experience of my life. I have now wasted 40 more minutes of my approximately 2.5 days in Prague to tell you this. I hope you consider it."
Výhody: "The crews were nice and polite, food was good, in an hour we just ate and drank which was awesome. Thank you."
Výhody: "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
Nevýhody: "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
Nevýhody: "I was traveling with friends who's flight kept getting canceled without any notifications, only found out till check in. I had an added layover that I didn't know about. My friends and I will avoid China Southern airlines in the future"
Nevýhody: "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
Výhody: "Crew very friendly."
Nevýhody: "There was no place for me to enter in dietary restrictions to get a special meal, so they were not prepared for a meal I could eat."
Výhody: "The crew was good and spoke reasonable English."
Nevýhody: "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
Výhody: "seats are comfy fast boarding on time"
Nevýhody: "not enough food"
Výhody: "In general, the service is OK, but not outstanding. Try to do better!"
Nevýhody: "There is still room for improvement. Flight attendants need to be better trained in dealing with passengers. Spend the time to "listen" thoroughly instead of saying "OK I know" & then fuffill the passengers request. Sometimes, little details matter, even they did the job right. Try to do better!"
Výhody: "Excellent caring crew."
Nevýhody: "Limited entertainment selection"
Výhody: "The flight crew. Excellent"
Nevýhody: "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
Výhody: "China Southern's cabin crew are amazing, responding quickly to anything a passenger might need. They seemed a little frustrated at the end of the flight near Wuhan, most likely because they had to clean and prepare to go on to Guangzhou."
Nevýhody: "It wasn't super clear from our booking that we'd go to Wuhan and then Guangzhou instead of a straight shot! Seats were a bit uncomfortable on the Dreamliner for such a long-haul flight. Also, the food wasn't great but it's abundantly supplied, even a night-time snack if you asked."
Výhody: "I guess it's positive that it took off relatively on time."
Nevýhody: "Flight crew let the woman seated next to me shove 2 bags down by her feet, one of which she straddled between her knees during takeoff/landing. Not one of them told her it was a safety violation and asked her to put her back in a bin."
Výhody: "Everything from take off to landing was great. I ordered special meal and it came with no problem The flight crew was great, very attentive. Beds in business class were fine ."
Nevýhody: "All was great."
Nevýhody: "It was almost an hour late and no explanations in English were given"
Nevýhody: "Food was ok...tea coffee not good at all"
Nevýhody: "First and Business not VIP immigration or luggage!?! Multiple crying babies with toddlers running the isles all night with no parental control or Flight attendant(s) intervention, even after being asked by multiple passengers. Woooh... movie/IFE selection drastically cut back! why? Food, worst in 7yrs. Guangzhou layover, lounge(s) not prepared, minimal pre packaged snacks no hot food, showers not working or rather not cleaned from night before would take "hours" for them to be cleaned and available. Will probably be last flight with Southern China, has dropped considerably and is no longer a "worthy" airline."
Výhody: "The special services for handicapped passengers"
Nevýhody: "Poor tv screens and programs"
Výhody: "Excellent airlines and staff Thank you for you !"
Nevýhody: "Nothing to do with your airlines but the flight from Kathmandu was 90 minutes delayed which caused the security check to the connecting flight in China to be a nightmare of crowds trying to clear security the initiial 90 minute also probably was the reason my baggage didn't make it to LA and will be delivered to my address 2 days late"
Nevýhody: "Food and seat"
Výhody: "Food was delicious!"
Nevýhody: "the flight left 45 minutes late, food was bad"
Výhody: "Staff and seats in business class"
Nevýhody: "No gate at start and delay to gate at end. I think the airline contracts the cheapest gate slot possible at jfk"
Výhody: "On time"
Nevýhody: "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
Výhody: "I thought that the trip was fast and everyone was efficient.I"
Nevýhody: "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
Nevýhody: "The food was very Chinese which makes sense it just wasn't to my taste."
Nevýhody: "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
Výhody: "Crews are excellent, prompt and courteous."
Výhody: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Nevýhody: "The food was really poor."
Výhody: "nice onboard entertainment system."
Nevýhody: "lost my luggage ;-("
Výhody: "The plane was nice and the flight was smooth."
Výhody: "Super great customer service, friendly and accommodating."
Nevýhody: "Hard seats...could be made more comfortable"
Výhody: "The flight was on time. Meal was fine. Rice with chicken or beef. Wine or beer with meal."
Nevýhody: "The crews were okay but not that friendly."
Výhody: "Service was ok. Overall experience was ok"
Nevýhody: "Although ticketed travel said 1 layover. We also had a transfer which was not explained properly in wuhan. On my trip to hcmc I had to stay a night with out food or water"
Výhody: "Vegetarian option available despite not being able to select this when booking the flight"
Nevýhody: "Flight crew unavailable after serving meal to offer refreshments regularly during flight and seats very uncomfortable"
Výhody: "The quick and friendly attention to my request for coffee and a blanket."
Nevýhody: "The online web service is not very user friendly. I did not get an email of my upcoming return flight reminder for web check in. Also, your seat selection process needs to be upgraded. My seats were not shown on my record; so I called and was told that my seats had already been assigned and confirmed. We had 4 checked bags for two passengers. However, they did not transfer all the bags at Guangzhou from Sydney to Incheon. The baggage clerk quickly found the bag and said it would be delivered to Daejeon the next day. We will continue to fly China Southern as much as possible because of the good fares and great service."
Nevýhody: "Flight fare was cheap, but you get what ypu pay for. Rude and what appears to be an inexperienced crew, bad food, restroom stalls not cleaned frequently etc."
Výhody: "I was worried about such a long night flight with an airline that I wasn't familiar with but they were extremely polite and helpful, the seats were comfortable and a great entertainment selection. To everyone who complained about the food... It was not bad, actually better than most airplane food I have had. And I didn't hear a single person have anything negative to say about it as they polished everything off!"
Nevýhody: "No entertainment Chinese dishes , alternative Russian .?"
Výhody: "I am trying to think of something positive to say but nothing is coming to mind."
Nevýhody: "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
Výhody: "good entertainment quiet nice stewardesses/stewards"
Nevýhody: "vegetarian meals were not great, but as expected for airline food no soap in any of the airplane bathrooms"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
Nevýhody: "Food is typically not very good...pack your own!"
Nevýhody: "Flight staff essentially refused to answer questions, particularly in english, aboutique how long we might be delayed, whether there would be another flight, where we should wait or go for more information. I and other passengers were ignited multiple times and even had conversations abruptly ended when the staff turned away after 2 or 3 questions to which we received incomplete and evasive responses."
Výhody: "Flight was not bad. Service was okay, snacks with bread."
Nevýhody: "No announcement in english was given."