Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Nevýhody: "Bigger seats the new ones are way to narrow"
Výhody: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Nevýhody: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "Usual faultless KLM experience"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Výhody: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nevýhody: "Food quality was not so good."
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Nevýhody: "They left my bag off the plane. Ridiculous."
Výhody: "quick/efficient boarding - good staff - good food - easy flight !"
Nevýhody: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Výhody: "On time and friendly crew"
Nevýhody: "Boarding needs improvement"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Výhody: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Výhody: "We got to Amsterdam on time"
Nevýhody: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Smooth flight."
Nevýhody: "Seat a little cramped."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Food was excellent, frequent and filling"
Nevýhody: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Lovely staff, good food, great movies."
Výhody: "Pleasant flight"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Crowded seating, wake-up for breakfast service two hours before arrival"
Výhody: "In flight food was enjoyable"
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "OLD plane without comfort or entertainment"
Nevýhody: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Výhody: "A nice short flight"
Nevýhody: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"
Nevýhody: "My friend faced a problem he was booking the flight through your site by kiwi.com and he coudnt do the check in because he dont have the email and the password so he had to pay 60€, so i hope if the kiwi.com notes this matter."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Výhody: "Arrived in time"
Nevýhody: "Flight was too noisy, There were three Spanish couples with children that did not cared about other passengers, leaving their children running about, and changing places among themselves, shouting, and annoying others. The airline should impose rules for these types of passengers."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Nevýhody: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "I screwed up i booked the one-way tickets in reverse. Used my phone while on the Camino and did not see the mistake until after the 24 hour period. There were still seats available and they could have switched but no- they kept the fare, of course and said for and addl 500€ each we could correct our flight. Good Lord!"
Nevýhody: "Their total inability to help and that they took our money for nothing in return. Customer service was basically that’s the rules, can’t help you out. We took Renfe train instead for a fraction of what they wanted and had a great trip."
Nevýhody: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Nevýhody: "Very long wait for baggage pick up Overall it was adequate and safe"
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Travelling on such a lousy airline."
Nevýhody: "Boarding was late."
Výhody: "On time and good flight"
Nevýhody: "Mix up at airport with gates and late changes, lots of confusion"
Výhody: "Cheap prices"
Výhody: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
Nevýhody: "I checked in online. Didn’t realize I had to save a mobile download of the check in. The woman at the front desk yelled at us and told us to get out of line. We pulled it up on our mobile and got back in line. She then told very rudely agreed to help us. My husband thanked her for her kindness and I giggled and walked away (because she wasn’t kind at all). she then began to scream at us from 20 feet away “YOU ARE VERY RUDE AMERICANS!” I’ve never experienced something that odd. Then, the flight was 4 hours late for some unknown reason. I tried to get a wine on the flight and the credit card machine wasn’t working. Instead of doing whatever normal company would do and graciously give us a wine for the terrible service, very late flight and no working way to pay, the flight attendant grabbed the wine back and continued serving other people. The whole day was a disaster. Now it’s 2 am and I have another flight to be up for in 4 hours."
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
Výhody: "App not working for days. Not able to access boarding pass. Gate charged 55 euro just to print a bourding pass."
Nevýhody: "Nothing no leg room"
Nevýhody: "I did my reservation online and they asked me to pay 50 euro because it not completed I already did first step and second strip but than no response from your website I came to the airport 3 hours before departure to a void the problem but office was closed"
Výhody: "The flight left on time and arrived early. I like being able to board and leave from the rear entrance when seats are in the back of the plane."
Nevýhody: "Paying extra for seats."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "Poor communication for the check in, passport control and boarding. Flight delayed with no communication. Landed late and then delayed again and had to wait 40 min to deboard the plane. Missed my connection costing me an extra 60 euro to get to my final destination :( they don't care!! I read reviews that this airline is habitually late. I assumed people were just being hard on them. Nope! I will either avoid this airline or assume an extra 2-3 hours of wasted time anytime I fly with them!!"
Výhody: "The crew was very polite and professional."
Nevýhody: "The weight categories differ from the ranges of other regional airlines."
Nevýhody: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."
Výhody: "The flight was in time"
Nevýhody: "Nothing negative"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "Extremely rude and condescending customer service—flight attendendants included. Extremely uncomfortable and small seats. Extremely unqualified pilots. 0/10 will never ride again."
Nevýhody: "They airport boards did not work so my original flight was missed"
Výhody: "Seemed to have their act together"
Nevýhody: "Hard to determine what actual costs were going to be"
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "I paid 45 euros just to check in."
Nevýhody: "90 euros for one bag and check in process"
Nevýhody: "Poor choice of food"
Výhody: "Nothing. You are the worst airline I've ever used. Never ever again. I'm afraid now to submit this. You might charme for that too."
Nevýhody: "We did not like the surprise 45 Euro per person fee for not having a boarding pass printed. That was not readily available in our instructions. We were at a place without a printer and thought we should just print at the airport. We did not like the incredibly close seats to the row in front. It will have to be a dire day for me to fly Ryan Air again. I would prefer most other methods of travel, certainly another airline. The air crew was also a rude when bumping me each time the cart rolled by without apology."