Výhody: "Crews sympathy’s"
Nevýhody: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Výhody: "Crew could have been less rude"
Nevýhody: "Entertainment and access to Wifi"
Výhody: "I like the crew members"
Nevýhody: "Entertainment selection and food could be better"
Výhody: "Great inflight entertainment"
Nevýhody: "Have WiFi that is working"
Výhody: "Great seating"
Nevýhody: "Free internet in long flights"
Výhody: "Amazing crew. Seat needs more padding."
Nevýhody: "Memory foam seats"
Nevýhody: "Raise the cabin temperature"
Výhody: "Amazing crew! They handled a full flight with screaming indisciplined kids and clueless adults with grace. Entertainment was great as usual"
Nevýhody: "Singapore food and drinks quality has deteriorated significantly. Flights are always packed with uncomfortable seating. These days you get amenities only if you ask."
Nevýhody: "On time would be better."
Výhody: "Newer Aircraft and very convenient"
Nevýhody: "I dont see any thing to improve"
Výhody: "Super friendly crew. Enough food and drink."
Výhody: "Movies selection is great. Seating space is comfortable."
Nevýhody: "Boarding process could’ve been smoother"
Výhody: "Amazing services and foods"
Nevýhody: "The business class seat was great"
Výhody: "Crew were great. Flight was not full."
Nevýhody: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Nevýhody: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Výhody: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Nevýhody: "A little more leg room."
Nevýhody: "Luggages did not arrive with the flight as it should be. It got lost in Sydney from Queenstown on flight SQ 6683 operated by Virgin Australia (VA 162)."
Nevýhody: "Flight way too cold"
Výhody: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Nevýhody: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Výhody: "Although business was full, it was quiet. Cabin chief was very helpfull and professional."
Nevýhody: "food choices are not bad. TV screens are super bad. Resoulition is almost from 90's era first flat screens! One stewardess had friends in business. a couple sitting one after another in window seats. She spent most of her time chatting with them, taking photos while we were trying to sleep."
Nevýhody: "Softer seats and more movies"
Nevýhody: "Satisfied service friendly staff overall satisfied."
Výhody: "Overall good"
Nevýhody: "Boarding needs better management."
Nevýhody: "Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice."
Výhody: "Food was good"
Nevýhody: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Nevýhody: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Výhody: "Nothing beats Singapore SQ!"
Výhody: "Seating was spacious, crew was attentive. Boarding was efficient."
Nevýhody: "The food choice was not pleasing to me."
Nevýhody: "Food , both quality and quantity was poor. Entertainment - world movies did not have many choices for such a long flight"
Výhody: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Nevýhody: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Výhody: "The crew were excellent"
Nevýhody: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Výhody: "Staff worked very hard and were very helpful."
Nevýhody: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Výhody: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Nevýhody: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."
Výhody: "Seats, crew"
Nevýhody: "Nothing else other than above"
Nevýhody: "Stewardesses were a bit rude"
Výhody: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Výhody: "Overall experience"
Nevýhody: "Could have had a better selection of movies"
Výhody: "smooth service with refreshments"
Nevýhody: "No working seat audio"
Výhody: "everything is perfect"
Nevýhody: "the food on Silk Air can be better"
Výhody: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Nevýhody: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Výhody: "New movies! Yes!"
Nevýhody: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Nevýhody: "Kids playing and out of control and the flight attendants wouldn't do anything."
Výhody: "The food was excellent for Vegan meals. The staff was friendly and attentive. The ability to see the flight path, air speed and such is very nice."
Nevýhody: "The entertainment was not the kind of shows I like. Never mind, I see the flight path and orher flight particulars."
Výhody: "the flight time was quick , by the time you took off you practically were preparing for landing"
Nevýhody: "nothing disappointing"
Výhody: "Food, entertainment, cleanliness of the restrooms"
Nevýhody: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Výhody: "Attendants are always nice, flight is always smooth."
Výhody: "Fast boarding"
Nevýhody: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Výhody: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Nevýhody: "Wifi cost 12 bucks and hour."
Výhody: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Výhody: "Good crew. Nice flight. Newer equipment."
Nevýhody: "The transfer process was a little burdensome."
Výhody: "attentive crew. comfortable seating. good food options"
Výhody: "I like the service in the flight"
Nevýhody: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Výhody: "Very pleasant and comfortable flight."
Výhody: "The crew was amazing. One of the onboarding staff was exceptional. Some onboarding staffs were unfriendly."
Nevýhody: "Not allowing a laptop bag unlike Etihad, Emirates and other airlines was a bummer."
Výhody: "Food and being ontime"
Nevýhody: "Seats are too hard"
Výhody: "The crew was friendly and helpful."
Nevýhody: "The seat was could have been firmer and a little more space between the rows in economy would help greatly for comfort for all."
Výhody: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Nevýhody: "Toilets needs air freshener as so many passengers use them."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great service & very comfortable lie flat business class seat for this red eye flight."
Výhody: "Boarding was very smooth."
Nevýhody: "We were seated in the last row, and by the time the food came around, 2 of the 3 entree options were unavailable. We had to have fish or not get an entree at all."
Výhody: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."
Výhody: "Good attention from cabin crew and good food"
Výhody: "Good movie selection, very friendly crew"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "boarding process was efficent"
Nevýhody: "delayed takeoff, delays on tarmac after landing/getting to gate, overly heated plane, hot food was served cold"
Výhody: "The leg space the reclining chair the personal tv the head rest The food"
Nevýhody: "Flight planned to leave 30 mins earlier and didn’t send any email or informed me."
Nevýhody: "The food was horrible"
Nevýhody: "Chairs a little too small for long flights...."
Výhody: "The flight attendants are always friendly and helpful"
Výhody: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Nevýhody: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Výhody: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Nevýhody: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Výhody: "Plane, crew, boarding"
Nevýhody: "Coach class is not for long haul flights"
Nevýhody: "The flight crew had no control over the passengers on this flight! Kids running around when the seat belt sign on, called fro assistance TWICE and no one came to my seat and I held my trash for a whole hour and not ONE person stopped by to get it from me!"
Nevýhody: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Výhody: "Flight was very comfortable and a pleasant ride"
Nevýhody: "food service could be a bit more prompt"
Nevýhody: "Seats were not very comfortable for economy class for a journey as long as these ."
Výhody: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Výhody: "Food and entertainment"
Nevýhody: "There was a rude counter staff when we checked in in Singapore."
Výhody: "Excellent service everyone was generous"
Výhody: "The airplane was spacious."
Nevýhody: "The omelette was too tough."
Nevýhody: "Was denied boarding."
Výhody: "Food came out 1 am melb time ,2 hours after departure ."
Výhody: "Friendly crew Good choice of food and beverage"
Nevýhody: "Aircraft changed without notice Trapped in cramped window seat No storage bins IFE strobing windows tabs and would not switch off Useless design of chair lead to loss and destruction of my Kindle"
Nevýhody: "No entertainment"
Výhody: "Great service by the flight crew! Friendly and competent. Food is decent but not quite up to Emirates. Kudos to QA for investing in the A-350. Quiet and comfortable."
Nevýhody: "The headphone jack on my entertainment system was defective."
Nevýhody: "not friendly staff delayed and no help. cost me so much did not get anything"
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Nevýhody: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Nevýhody: "Flight was delayed"
Nevýhody: "Flight got delayed and missed short connection in Doha. Had to fly to JFK instead. No compensation."
Výhody: "Brand new plane, everything clean and working, crew friendly, smooth flight"
Výhody: "Excellent service in flight"
Nevýhody: "If you have issues during the booking or pre-flight stage Qater Airways isn't always customer friendly. It's a bit hit and miss based on the customer service agent who picks up your call."
Nevýhody: "Take off was late"
Nevýhody: "Being on time"
Výhody: "Great staff"
Nevýhody: "Food and service about drinks limited unfortunately"
Nevýhody: "All good"
Nevýhody: "why did they take my blanket and headphones 1 hour before we land?"
Výhody: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
Nevýhody: "Less confusing controls on the equipmentl"
Výhody: "Easy transit. Plesant crew."
Nevýhody: "Not much to add for an economy flight!"
Nevýhody: "Scrambled eggs breakfast was more like a mousse and had no texture"
Výhody: "Crew was amazing and meals were perfect."
Výhody: "In flight entertainment was excellent"
Nevýhody: "My first flight the seat was towards the back and was smaller than others."
Výhody: "A380s are good aircraft. Emirates entertainment is second to none ."
Nevýhody: "I'm the first leg 777 aircraft sat towards the back and my window seat was smaller than most seats. I had 1 hour 25 minutes connection in Dubai . But it was a VERY. Long walk from C3 to B14 . By the time for of the plane and reached my connecting gate t8gey were already boarding . Dubai is too big"
Nevýhody: "Too long of a wait for "parking" after landing"
Výhody: "Crew were excellent"
Nevýhody: "The TV was small and poor resolution and brightness. Also no USB power at my seat."
Výhody: "-Crew were nice and friendly -Aircraft had nice new business class products -Food was good -Lavatories were good -Great entertainment system and selection -Air ventilation over seat -High walls - good privacy for window seat -Intuitive buttons and menus for controlling seat and entertainment system"
Nevýhody: "-Seats were in a high-density 2-3-2 configuration on a 7-hour flight -Narrow seats -Limited storage space near seat -Could not figure out how to use wifi -Boarding announcement was made late"
Výhody: "On time boarding . Crew was helpful"
Nevýhody: "Food was not satisfactory"
Výhody: "Friendly staff at boarding and on flight. Very attentive."
Nevýhody: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Nevýhody: "Far too low temperature settings"
Výhody: "I definitely love Emirates' use of the A380 as it is more spacious and therefore offers a more comfortable ride. It also helps that their cabin crew were accommodating and the services offered onboard were good."
Výhody: "Entertainment is good. I like food"
Nevýhody: "Everything is good but boarding stuff needs more improvements."
Výhody: "What I like is the food served, the entertainment, and the toilet."
Nevýhody: "What I didn’t like is some of the stewardess attitude wasn’t really good, they have the grumpy face throughout. My seat, was unable to push back, the button was gone."
Výhody: "Ease of checkin"
Nevýhody: "Delayed take off Delayed baggage retrieval’s"
Nevýhody: "We were seated towards the back of the economy class and by the time the crew reached us, they ran out of the menu options and we were forced to take left overs"
Výhody: "Good selection of movies and special menu for the festive season."
Nevýhody: "Slight delay on the tarmac."
Výhody: "Flight was quite empty and boarding was swift and easy."
Výhody: "Crew were friendly"
Nevýhody: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Výhody: "Good inflight entertainment"
Nevýhody: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Výhody: "Comfortable seat, even in economy class. Very quiet engine noise. Extensive in-flight entertainment. Attentive crew."
Nevýhody: "Boarding experience was cumbersome and overly complicated. After going through the whole security screening process to enter the departures area (I boarded in Singapore), the whole security process is performed again to get to the gate. Why do I and my carry-on luggage need to be checked twice? Once at the gate, all passengers are herded like sheep into an area that has insufficient seats for the number of passengers, so many are left to stand or sit on the floor. If the airline wants to use a plane that carries 500+ passengers, then use a gate that can accommodate that number."
Výhody: "Nice airport"
Nevýhody: "It took Emirates a while to let passengers out. 1 hr layover is just barely in enough, expect to run or fast walk to connecting flights. Not organize when boarding aircraft."
Výhody: "Polite staff and professional."
Nevýhody: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"
Výhody: "The food and service. Toilets are clean"
Nevýhody: "Should watch on how many beer/champagne the steward serving to the customer as we had an old man who is super drunk sitting beside us and keep asking for more. Should also include toothbrush for our overnight flight as we reached Melbourne in the morning."
Výhody: "In flight meals were quite good. In fact, I would order the smoked chicken salad if I were in a restaurant. Service by cabin crew was excellent as well. Courteous, friendly and knowledgeable$o."
Nevýhody: "In flight entertainment could have more recent movies."
Nevýhody: "Seat a little uncomfortable even with mattress. Food not great."
Výhody: "Crew were lovely"
Nevýhody: "Insufficient vegan option"
Výhody: "Staff and the choice of movies in the entertainment system."
Nevýhody: "The food could be better. Should provide choice of fruits, salad, yogurt etc. The economy class seats should be made more comfortable for long flights. The seats are ok if it is a 4 or 5 hour flight."
Výhody: "The plane were newer. Larger monitor."
Výhody: "Everyone was very plesant. The flight dinner was tasty."
Nevýhody: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
Nevýhody: "The touchscreens on the 777s were a bit unresponsive."
Nevýhody: "Very bad change process, through vyaname It was impossible to change the flight although it was 5 days earlier And wr missed the flight"
Výhody: "Upgraded to Business Class. On a A380 its really significant."
Nevýhody: "The crew was abit too talkative during non-service."
Výhody: "good food, empty seats for snoozing and very helpful flight crew."
Výhody: "Food was ok"
Nevýhody: "Smallest leg room ever"
Výhody: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Nevýhody: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Nevýhody: "The crew was very impolite."
Výhody: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Nevýhody: "Baggage took almost 2 hours to get out at return destination"
Nevýhody: "No information re cancelled flight, board at Dubai indicated flight delayed with no time or boarding gate. Over 300 people at Emirates / Qantas customer service desk and 2 operators. Only found out that the flight may be cancelled from an email from kayak. Eventually got on a flight 6 and a half hours later. When leaving the board still said ek5101 delayed. I am sure if left up to Emirates / Qantas we would still be sitting at Dubai looking at the board."
Výhody: "The media system was great. I enjoyed the food and the crew was very nice."
Nevýhody: "Slow cleanup after food service."
Výhody: "We love Emirates. The previous flights and crew have been amazing. Most likely due to the plane only being half full. However the service, food, comfort and entertainment are the best I have ever experienced. The staff when able are more then helpful. They are friendly and engaging. The baggage allowance is amazing as well."
Nevýhody: "No social distancing‼️Service on plane just horrible"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
Nevýhody: "Fix the above. Will not fly Turkish airlines again!"
Výhody: "Turkish got us on board although our incoming flight was delayed."
Nevýhody: "Food of poor quality and possibly unhygienic as I developed tummy problems."
Výhody: "Best service, food, seats, space, amenities."
Výhody: "Not like other airlines, they allowed passengers to move to better yet empty seats. Great service, so many thing handed out free (where others charge) Entertainment system is superb as well as food and service. i fly with them all the time, NEVER delayed!"
Nevýhody: "seat cannot recline"
Výhody: "The flight was excellent. Thank you."
Nevýhody: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Výhody: "Good food, comfort seat"
Nevýhody: "Crew skipped my row when giving food and didn't realize until I came and asked. None of the crew showed their apology"
Výhody: "Lot of empty spaces"
Nevýhody: "Lot of rubbish on the plane"
Výhody: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Nevýhody: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Výhody: "Nothing much to shout about this flight. It got there safely?"
Nevýhody: "At 31" the pitch is terrible for a tall guy like myself. The screen was old and unresponsive, and there wasn't even a pleasant crew to supplement. How it won Best European Airline befuddles me."
Výhody: "Excellent Staff very courteous and professional 5 star +"
Nevýhody: "The Internet is complicated and not working all the time. Business class seats are dated need to be upgraded, comparing to other airlines."
Nevýhody: "Delaying without notice and luggage lost"
Výhody: "Entertaiment was good with choices on the latest movies and live sports channels. Boarding was fast enough and the crew are friendly."
Nevýhody: "The seats are not able to be lowered and for a 11.5hrs flight, thats really painful. Food wasnt really tasty and portion seems smaller compare to other flights i had been on."
Výhody: "Services and quality of food"
Nevýhody: "Bit warm the plane"
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "Bad cold food. Crowded. Hi"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Excellent customer service, crew always helpful and glad to please."
Nevýhody: "Atatürk airport link too confusing and decreased my flight experience"
Výhody: "The food is great and so is the entertainment system."
Nevýhody: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Výhody: "Cabin crew good, professional Entertainment USB charger"
Nevýhody: "Delay with no communication and no apologies Business seats not comfortable, limited space between seats"
Výhody: "I like the food which were served, I like everything overal"
Výhody: "No air conditioner. Sweated like a pig the whole 13 hour flight"
Nevýhody: "No ac"
Nevýhody: "Try to improve the departing time, this flight from Mazar usually departs late."
Výhody: "Food, Friendly and attentive staff and air hostesses"
Nevýhody: "The seats are extremely uncomfortable, the economy legroom is only good for a person shorter than 5 feet, the seat cushions lack good padding and comfort."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Nevýhody: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Nevýhody: "I wasn't given an option to ask for a vegan meal at any point in the booking process. When I asked for a vegan meal on the plane the crew said I should have asked for one ahead of time and did not have a vegan meal for me."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Availability on movies to watch"
Nevýhody: "I've been flying to Greece for many years and this was the worst flight I've ever had! The flight was over packed. My fiancé and I did not get the seats I originally selected. Seats were so small and extremely uncomfortable. We had to wait for about 30' before we took off WITHOUT air conditioning!! That was miserable!!!! Last, I found HAIR in my food!!! Although, the flight we took from Atlanta to Instanbul was one of the best flights I've ever have taken. Mixed emotions.."
Výhody: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Nevýhody: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Výhody: "Blankets, pillow, being served food and drinks regularly on a long flight, great choice of new movies."
Nevýhody: "Touch screen did not always work."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Comfort Movie Selection Friendly Hostess Thoughtfulness"
Nevýhody: "Seat was small and squeezy. More variety for food needed."
Výhody: "Boarding was on time and departure as well."
Nevýhody: "Entertainment in the whole plain did not work. At arrival we waited about 30 min before exiting the plain."
Výhody: "Moved into business class much more leg room"
Výhody: "Entertainment, comfort"
Nevýhody: "Wireless not working, some of the fight staff seemed like thry didn't want to be there"
Výhody: "terrific in every way; precision, kindness, style, food, great atmospere"
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "The crew was very kind"
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "Klm's consistantly high standards in everything they do."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Everything was OK"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Výhody: "Nice staff and no delay"
Nevýhody: "Instead of crisps maybe a bit of cheese or crackers"
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Výhody: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nevýhody: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Nevýhody: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Nevýhody: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Výhody: "Friendly staff"
Nevýhody: "Leg room"
Výhody: "Crew where awesone and the choice of entertainment was fantastic"
Nevýhody: "Seats way to close together"
Nevýhody: "Nothing special"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Everything is top notch for an airline company."
Nevýhody: "Nothing.... I enjoyed every moment of the flight."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Výhody: "Flight crew was fine. Food was good."
Nevýhody: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Výhody: "Food was good and crew members were very nice"
Nevýhody: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Flight crew; legroom even in cheap seats."
Nevýhody: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Výhody: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Nevýhody: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Výhody: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nevýhody: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Easy airport business"
Nevýhody: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Výhody: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Nevýhody: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Výhody: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Nevýhody: "The stinky guy behind me, but that's not the airline's fault."
Výhody: "The service of the crew onboard"
Nevýhody: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Nevýhody: "Terrible moslem food, too much lentil with tasteless chicken"